Keeps crashing 3/5
I recently got an iPhone 8 Plus an transferred the sim to it and when ever I try to pay it crashes when in pick the next button.
Does what it needs to do 3/5
The app is ok as it does exactly what it needs to do. I would like to see iPhone X display support though.
I have had issues for the last six months or so, every time I’ve tried to add data from the app it sits and thinks, I let it sit for hours, still nothing. I have signed out, reinstalled, and found no resolution. Trying to go through the app for support is nearly as useless, the chat function doesn’t work, and the website just prompts you to use the app. If you’re having problems, find the support number and call, don’t bother trying to use the app.
Payments still not working 1/5
Making payments via the app does not work and hasn’t worked for at least 3 years. App crashes after selecting payment type. Please fix.
It doesn't support iPhone x screen 1/5
Usage feature doesn’t work 2/5
For quite a few app versions now, the “Usage” screen hasn’t worked. You can see your overall data usage from the “Home” screen...but whenever you select the “Usage” screen to see more usage details, the app crashes. I’ve reported this several times to Cricket’s customer support, & they claim that it’s a known issue. Well, great...how about finally fixing it?
I love cricket service. But this App NEEDS a LOT of work.. it’s very crappy and crashes a lot. Or it’ll say some kind of error.. please make this app much better. Thank you! From a HAPPY customer 🤓
iPhone X support 2/5
It’s crazy to think that this app doesn’t have iPhone X support and it’s been months since the phone came out
iphone X support 2/5
this app doesn’t support iphone x, which makes it glitchy and buggy to use
Update to iPhone X 1/5
By NH Reynoso
I hate the look and the app needs more features.
App is crashing 1/5
Trying to access my account preferences and the app crash and close all time!
Terrible we can’t do any changes
Last update 2/5
Since the last update I can no longer click on a line for details. It just crashes on my iPhone 6.
Refer a friend doesn’t work 2/5
I know they just came up with including the refer a friend option on the My Cricket app, but every time I click on the button to start referring friends, the app crashes. I have an iPhone 6s, so I don’t know if it’s just my phone or generally with every iPhone, but I would suggest to fix this so iPhone users don’t miss the chance on getting credits and also bringing more business to the company.
Problems with app 3/5
I am having problems with the app because it gets stuck on the my cricket screen.
Not loading 2/5
App stopped loading after last update.
Just did update now App not working
Good. Needs monthly total data usage 4/5
First, most reviewers are commenting on the wireless service and not app itself. If you have complaints about quality of service, the app reviews are not the place. Move along.
The APP is pretty good, simple, and useful. My only complaint is that the data usage history is not totaled for previous months. I would prefer to see a total before drilling down into the daily usages. (Actually I don’t really care about previous month daily usages anyway, only previous month totals.)
Feature request: Add a lock screen widget option summarizing total usage. I use a third party app for this but it reports +/- 0.1 GB accuracy compared to Cricket’s totals
Cricket is good but one small thing 4/5
So I’ve switched to Cricket Wireless from Verizon this mouth and so far I am loving their service and plans. I love that I am able to check my data usage and pay my bill but there is one problem that I keep having when I launch the myCricket app. Every thing when I launch the myCricket app, the app sometimes crashes and brings me back to the home screen. Cricket can you please fix this issue. Not only it would be helpful for me but I’m sure for other customers too. Thank you in advance.
Not good 1/5
Not user friendly, crashes all the time, you really can’t do anything but pay your bill and see usage. Recently switched to T-Mobile because Cricket kept dropping my calls, I only ever had one bar, and I get unlimited 4G for $40 now. Plus free Netflix. Can’t pass that up and I logged into the app. WONDERFUL. You can almost do anything without having to talk to anyone. Makes this app look worse than I thought originally. Very far behind.
App crashes as soon as you click on usage button & also when click more: usage
App crash 1/5
The app crashes every time I finish putting in my card number. I can’t even pay my bill through the app
App shuts off by itself 2/5
As far as this app goes anytime I click on a different number on my line to check usages or anything else, the app automatically shuts off leaving me unable to see anything on 3 out of the 4 lines on my plan.
Crashes when trying to view usage 2/5
The app crashes when I try to view my usage.
It says u have a choice. But u don’t., 1/5
It says you can opt out if they sell your info. I tried to opt out and it won’t let you.
By Michael Jay50
The concept of this app I love but every time I initially open the app it crashes. Every time I open the I end up having to open it again because it quits. Please fix!
The Best! 5/5
I had ATT cell phone service since my first flip phone long ago until about six months ago. Finally wised up and switched to Cricket. My iPhone 6 data, text and talk is $100 less per month now and I have more data! I’ve never had a dropped call and coverage is fine. Only downside is no International service, so I’ll have to get a cheap phone when abroad. Still a fantastic money-saving switch!
Cricket text 1/5
Keep getting them have gotten about 10 sense 6am please make them stop
Cannot even open the app after update!
Data Use Monitoring is BROKEN 1/5
As of March 9, 2018, the ability to monitor data usage is broken. The app has been giving errors for the previous 2 weeks when data usage is selected. Since this app is the primary method advertised to monitor usage, this error should have been corrected in days.
Data usage 3/5
By Toolmaker 2011
I was happy with the app. Now I can only see my overall data usage, not the detailed data I saw before. If I try to drill down, I am booted out of the app. My opinion will rise back to its former highs when this is addressed.
Refreshing error 2/5
When I pull down to refresh the screen on the app it shows an error message telling me to try later, this problem has been going on for the las couple of weeks.
Because of course! 2/5
App crashes when I check to see my usage for the month. How convenient...
Bad bad app 1/5
By Adrian Saldana
Deserves to get no stars but oh well
App doesnt even work well
Still not updated 2/5
Still no update for iPhone X resolution, cmon guys, it’s not hard.
fix it 1/5
i hate the app! i always try to make my payments through the app and it never lets me. it doesnt even make me go pass the login.
Usage Error 2/5
For 15 days the usage data does not display. Cricket has not made an update to resolve the error.
Worst app 1/5
This app is %100 worthless. For the last few months when I try to make a payment, I hit make payment and nothing happens. My checking account is charged and refunded instantly. Therefore no payment made. It doesnt even show in my payment history. I call and try to make a payment on the phone with the automated service two times! Still wont take my payment. Connect to customer service and they try it and tell me my card is declined. There is a serious issue with the service/app and it is infuriating to do this with them every month. I end up having to get cash from the bank WITH THE SAME CARD and make a payment in person (AND GET CHARGED A FEE!!!!)
Currently unable to report data usage 3/5
Although I can usually check my data usage, to make sure that I’m not going over, for the past week I have not been able to do so. App indicates that there’s a problem and to come back later. A day later and this same message appears.
Fix it already!
View usage = instant crash 2/5
Still crashes every time I attempt to view usage in the app.
Service has been good and I like that it uses my WiFi at home where signal is weak.
iPhone X support 3/5
iPhone X support needed
Can’t sign in 1/5
Unusable until the sign-in problem is fixed. Logging in on the web site works just fine.
Needed features has a good point 5/5
By marco joven
Switches to turn off additional phones
Wish I can give 0 star 1/5
By Fruity indulges
Terrible experience with Cricket because they promised reward if I can refer my friend. but 5 month after my referral, they give no credit to my account, and after lots of time wasted in calling and emailing them, they still don't give me the credit. VERY upsetting!!!
Crash crash crash 1/5
App will not stay open for more than a few seconds, and will crash every time you try to check your usage.
Worst decision ever 1/5
Service is decent but customer service is terrible they are never responsible for their mistakes it’s always the customers fault no customer appreciate hardly anybody speaks clear English. Should have known there was a catch. Switched to save and all I’ve gained was stress never again. And when you can’t to “complain” that there’s is no corporate phone number just and address and your are supposed to send a letter and wait for somebody to call you back which I’m sure will never happen. So I’m out of $80 and my only help is disputing through my bank. This company is vey u professional and is a joke. Second time I’ve had monetary issuers with then and had to get my back involved or we’d just be out of money with no service. Wouldn’t recommend if this service was free. You get what u pay for.
One of the best and simple app 5/5
By Fariz Khan
I don’t know why this app has so many negative reviews, I’ve been using it since October and I never had any issues.
Great job team cricket!
Cannot make payments 1/5
My payment would not process through the app or online. I tried multiple methods of payment multiple times to eliminate any user error. Tried to explain this to the chat support and received very little help or information from them. Ended up having to pay in the store (which is $3 more). The store employees informed me the app would be relatively useless until May.
Nice App 5/5
You guys should definitely keep the rewards application.
Crashes constantly 1/5
I am getting frustrated. Can’t get past the home page often times. The biggest culprit is trying to get to the usage page, consistently crashes. Sometimes logging in crashes it.
If it worked, this app would be great.
I cant check my own data 1/5
On the app i cant check my data and it does not let me select my line out the 4 lines