What happened?! 2/5
This application used to work. Now, I can’t get it to even load.
Unable to load account information 1/5
Can’t even use the app. All it says is unable to load account information even though I know my data is working
Functional app 5/5
Everything you need is in the app, very easy to use. I highly recommend this to manage your account.
Don’t work 1/5
This app doesn’t work, can’t log on
Please fix !!
Deleted and reinstalled too many times 🤦🏽♀️
Not reliable 1/5
The app crashes more than a crash dummy. Currently haven’t been able to get into the app for 2 weeks.
Metro was amazing until T-mobil purchased them, they ruined their service and it became an absolute garbage service, I’m assuming they’re doing the same with Sprint now
Please fix 2/5
It’s been two months the app still won’t work
stupid app 1/5
i’m not understanding why i can’t use the app after i updated my iphone to iOS15 … fix it ASAP!
No go on an iPad 1/5
Cant use this over Wi-Fi, which I find completely stupid.
FIX THE APP ALREADY 1/5
It’s been like 3-4 months and the app just doesn’t work for bill payments. I automatically get an error message as well as all of my other Metro customers, it’s embarrassing to have to tell our customers that our app is STILL not working.
Metropcs is the worst 1/5
Im unfortunately stuck with metropcs i went out of the country overseas and i was connected to wifi calling it was working fine then i forgot to pay my phone bill one day late and paid it now the wifi calling isnt working and calling metropcs is a nightmare now long wait i hate this company
Potential scam or hack? 1/5
The app wont let me login and when i call the 611 number, im put on a call with an incompetent staff that doesn’t seem to understand or speak english, and wont address my issue… im reporting the app and filing a complaint.
My metro App not working on Official IOS 15 update 1/5
Hello my metro app does not work at all after updating it to IOS 15 please fix it y’all had all this time from apple a d y'all still didn’t update in time for the update but yet y’all update on the android side of things y’all a one star at the moment
I wish I could rate 0 stars 1/5
By Chris Boser
Every issue I have with metro is their app, i pay months in advance but you could notice me surprise when I wake up and I don’t have service for a few days because metro wouldn’t let me buy top up data for hotspot, you read right “wouldn’t let me buy top up data for hotspot” and because of that would deny me all the other services I have already payed for. Metro not only is one of the only services in the us that doesn’t have an unlimited hotspot they’re so far the only company I have done business with that won’t let me pay for things and I don’t quite understand why. If you’re looking for a cheap service try it out but understand there are far better alternatives.
Also the service itself? Terrible I’m a block away from a radio repeater tower (what my service I pay money for is pinging off of) and I’ve gotten pings between 900-1200.
For reference my home internet is a 300 ping to a person in China therefore they’re either throttling my service so much it’s unusable (50-100 byts per second, not even kilobytes) that I don’t have the ability to even do anything 50% of my day
Metro PCs is god awful if you’re looking for a cheap service keep looking
App is trash 1/5
The app stopped working and it keeps telling me to call metro. Need to fix this ASAP nobody wants to keep calling metro to pay a bill it’s inconvenient and metro needs to be like T-Mobile and let u upgrade ur phone and pay it off
Have to use my data to pay my bill 😡 3/5
What the heck? I can’t use this stupid app on WiFi to save data. Isn’t it the 21st century? Can’t they find some other method to securely process customer information. So infuriated with t-mobiles lack of care for prepaid customers.
HORRIBLE COMPANY AVOID!!!!!!!!!!!! 1/5
THIS COMPANY WILL TREAT YOU LIKE LEAS THAN AN ANIMAL. LITERALLY. THE CALL CENTER IS THE WORST I HAVE EVER DEALT WITH. THEY DON'T CARE HOW INCOMPETENT OR STRESSFUL THEY ARE.
LITERALLY THE ONLY WAY TO GET STUFF DONE WITH THIS COMPANY IS TO FILE FCC COMPLAINTS AGAINST THEM AND THEN THEY WILL FINALLY DO THEIR JOB IN RESPONDING TO YOUR BASIC REQUESTS.
THIS MOST UNGRATEFUL DISGRACEFUL COMPANY I'VE EVER DEALTH WITH.
App Has Flaws 1/5
Anytime I try to change my payment method on the App it always says “card number invalid” and I can never change my credit card if needed unless I call in to the 800 Number and have to deal with the annoyingly enthusiastic phone reps who just keep talking and talking and finally after 5 to 10 minutes enter the exact same card number that I can’t on the App?!!?
Worthless, bad enough that I am goin to mint mobile 1/5
Since metro got engulfed by Tmobile this app is less than worthless. If forces you to go to the website, create another login account for tmobile and tries to force you to set up auto pay. Last 2 months this has happened. Truly crap. This is the last straw. I am switching to a different carrier. $50 a month for a crap service and a broken app, enough.
No me funciona para hacer el pago 😠
No wi-fi yet ???!!!???... 1/5
By Guy man dude 666
As good as your coverage is there are still dead zones and Wi-Fi is the only option. Please update your program to allow payments over Wi-Fi. This is way overdue. Don't give us excuses about verification. Help us give YOU money how about that!?
I have to uninstall and reinstall the app every single time I make a payment. It didn’t always do this so I’m not sure what happened but it’s annoying.
Doesn’t work anymore 1/5
Update half a year later: still not working.
App says on the first screen it can’t access account anymore. Has been now for about a month. Was working great before. Not sure if this is intended to lose my family promotion since I paid through the app. Anyway. It doesnt work.
I Hate Metro.
No good 1/5
By 1 Dalia
Changed my original password and security question!
Metro app 1/5
The app never works!
Fix it. 1/5
It has been more then 6 months when this app was last usable. Useless app, how am I supposed to give you money if your services are garbage.
Over due 4/5
I payed my Olán yesterday and it says over due
By ivvy .
I hate this app it rarely work , I need to pay my bill and it’s saying troubleshooting .
By Linda Eids
I was very frustrated trying to pay my bill with this app. I went through all the trouble shooting with out any luck...until I realized my VPN turns on when I disconnect WiFi. Problem solved when I turned off VPN. Posting to help others check this before spending 2 days trying to figure out the
Pésima señal , me arrepiento de haberme cambiado 1/5
Es mala la señal de internet es muchos lugares tan lenta que es necesario conectarse a wifi para descargar aplicaciones fotos o videos , incluso con mi plan ilimitado, piensen bien antes de cambiarse
Service is not good 1/5
This is the worst service I have ever had in my life it’s like paying your bill on time doesn’t matter when your network still moves like your phone is off I’m about to switch phone carriers because this is ridiculous
Doesn’t Work 1/5
I’ve had Metro by T-Mobile for several years. This app worked for about 2 weeks, and I have never once been able to utilize it since. It always says it’s unable to load my account information. I just use the website, which isn’t as convenient. You’d think a company in the phone/tech industry would have a working, basic app though.
Don’t work at ALL 1/5
By HMMM, 😡😡😡
I liked that it was a one touch now I can’t even get into the app I keep getting an error I need to log off WiFi and it don’t work at all... I had tried a few things but didn’t work at all so now I have to go on to chrome to log in and pay for my bill or wait until after my phone is shut off to make a call since I can’t even log into the app so irritating. 😖 I tried once again but still
The same, grrrrrrrr
Slowest app ever 1/5
I can load huge apps like PUBG faster than this app. Also why on Earth can’t I be connected to WiFi to pay a bill?
By Game Reviewer Analyst
Take off the wifi-handling so we can use this application. Never asked for that. Make it an option but not mandatory. I would like to keep using this app with wifi.
Make sure to read the fine print 1/5
When you sign up for service to take advantage of any of their “gift card” promotions make sure you read all of the fine print.
I recently signed up with Metro and am financing my phone with my Apple Card. I specifically switched to a prepaid service so I wouldn’t be tied to any one carrier to get a “free” phone and I could go wherever I choose. However because I got the new iPhone about a week after I started service and transferred from my old phone I was ineligible to receive the $200 gift card. Dumbest thing ever, why does it matter if I got a new phone when I signed up and brought my own device anyways?
At no point did they even come close to making it easy to see that anywhere when advertising the offer. The service has been fine and the customer service has been fine, but I’m still switching to a different carrier because of the lack of transparency.
Ignorant waste of space and time. 1/5
By dont want a dam nicknamr
I only need the app to pay My sons bill. This side company to T-Mobile is a total mess. It wants me to connect to WiFi etc, FOR WHAT? I am only trying to pay a Bill!!!???
I hate This 1/5
By wolf of the gods
The update has caused me to much trouble and I don’t understand why they were doing this it is frankly annoying
This app is only useful when paying your bill. Other than that, it’s always system error 🤨
App not working 2/5
The app has completely shut down and I just reinstalled it and still says I need to troubleshoot it and update it there is no update for the app I see here on apple store
By Pic lovie
Will not work on my phone
By Josh Me
Absolute garbage app, can’t get into half the time. Don’t get me started about the cell service either, because it’s absolute garbage as well. Terrible service all around
Idk if its cause my phone has no service but I can’t get the app to load and doesn’t let me connect with wifi which is kinda dumb 😒, I was trying to see if I could pay a balance on my old account but I can’t even get the app to start up 🤷🏽
Doesn’t work 1/5
I’ve tried downloading this app 10 times in the past 2 days to pay my phone bill and it will not work. It tells me to disconnect from wifi so it can authenticate my phone network and then doesn’t work. What a joke. Now I have to waste time calling and sitting on the phone just to pay my bill.
Horrible app 1/5
Still doesn’t work after weeks of waiting and troubleshooting. Worthless app.
It’s ok 3/5
Please add Apple Pay. App works ok most of the time. Only good for paying your bill
Service is horrible 1/5
Metro PCS IS THE WORST SERVICE EVER I DON’T RECOMMEND IT TO ANYONE I BOUGHT AN IPHONE 11 IN OCTOBER CASH STRAIGHT OUT MY POCKET THEY TOLD ME YOU CAN UNLOCK IT AFTER 90 DAYS MISGIVING INFORMATION THEN THEY TELL ME 180 DAYS WHY SHOULD I WAIT THAT LONG I PAY 69 DOLLARS A MONTH WHICH IT ISN’T FAIR TO ME BECAUSE THE SERVICE IS HORRIBLE HORRIBLE HORRIBLE I HATE IT SERIOUSLY I JUST WANT TO GO TO ANOTHER PHONE COMPANY AND I CANT BECAUSE THEY WILL NOT UNLOCK MY DEVICE AND ON TOP OF THAT THE SERVICE IS SLOW THE CALLS BREAK UP COME IN AND OUT INTERNET IS SLOW FACETIME FREEZES ON ME AND ALL OF THIS HAPPENS ON AND OFF WIFI I SHOULD HAVE NEVER SWITCHED FROM CRICKET WHAT WAS I THINKING METRO SERVICE IS THE WORST
Doesn’t work 1/5
By Deb R B
Every time I do an update the app no longer works. I will no longer have the app on the phone.