Not customer friendly 1/5
Why do we now need to download a separate MyChart app just for NM? It was better to use the same app that other Epic MyChart providers use. This needlessly burns 128MB.
Also, your separate app is useless if it is buggy. I can log in but keep getting messages about back end system errors. At the moment I am writing this, it has been nonfunctional for days. Retire it and go back to the stock app.
Room for app improvements 3/5
I’ll his app seems to forget face recognition and ask for manual sign often
Your app never is expedient 1/5
By Ms Kimosha
Every time it requires a new password!
Questionnaires for Covid-19 Patients 1/5
I was texted to fill out a questionnaire on MyChart because I was Covid positive. There is one section that says Questionnaire but it keeps on asking me my preferred pronoun....that’s it!
Could you add Facial ID Login? 5/5
It would be nice if you would add Facial ID Login, to eliminate remembering passcodes. You might check DuPage Medical Group’s My Chart login as an example. It’s so much easier!
Where is App Support? 3/5
Just takes you to a generic northwestern contact us form with not even a tech option.
I like app but I would like to login with my fingerprint. Also it doesn’t let you update the overdue things. It just doesn’t seem user friendly
Buggy and not well designed 2/5
Generally buggy and not quite as good as you expect a widely used app from a large provider to be.
Painful To Use. 1/5
By BJP in Chicago
Several times a week the site has technical problems during which time the site is not operational. How hard can it be to keep a website working? Millions of sites manage it everyday!
During this period of COVID-19 when NM is trying to get patients to stay at home & use the website they need to take extra care to keep it functioning.
Excellent app for keeping on top of your medical needs 5/5
I have used this app extensively to view test results, check medications and refill prescriptions and communicate with my doctors. Easy to use and well organized. Can track several medical providers in one place quite easily. Very useful.
Features and not bugs 2/5
By Alpaca god
can’t use Touch ID or Face ID to log in and only can email preapproved MDs and disallows certain characters in email (such as the ‘-‘ in telephone numbers) and will keep a notification alert in billing until you sign up for paperless billing.
Less than useless 1/5
After spending 30 minutes getting I to the app and looking around I didn’t find a single thing I was looking for. It doesn’t even have the contact information for the doctor I’ve seen. Several specialties are completely missing from the scheduler etc. if it’s this difficult for me, I can’t imagine older folks or those with less technical savvy.
Doesn’t work well 3/5
There are too many things that don’t ork correctly. You can’t remove “to do items no matter how old they are. You can’t send an email to anyone you need to. I try to send an email to a person on my transplant team and only two doctors show up on my contact list.
Not User Friendly 2/5
This app is difficult to maneuver. I can’t send a message to a doctor I’ve seen in the past. The doctor that suggested I download this app. I am only able to send messages the the doctor/medical staff I recently visited. A flaw in design.
Can’t find upcoming labs 3/5
I cannot find lab tests that my doctor has ordered. They’re on the older version, but not on the new one.
It’s a problem, because I need it to know what I’m asking for when I make an appointment for the labs.
Was really good, but my FaceID stopped working 2/5
Works everywhere else, but I seem to have lost Face ID specifically for this app
Northwestern Medical App 2/5
By Cathy Lanka
It’s not very interactive. I want to add my preferred pharmacy and there is no place to do this.
The app doesn’t save copies of text to doctors
Rating this app 1/5
When My Chart first appeared it was easy to use, then it was slightly changed but was still useable. The next 2 changes has made it much harder to use. What is going on? Please return to the more user friendly programs.
This app needs a little help 3/5
By Frankie 1987
My rating would be higher if my care team was accurate.
By Dona Dini
Much harder to find what I am seeking than NorthShore’s MyChart. For example, I did not get an email saying I had a MyChart message from my doctor and I cannot find where to turn that on in Settings.
MyNW App 1/5
Very confusing and my health information does not appear in the app. Don’t know why? My doctor is linked. Also, my second doctor appears in the message center, but not on my list of providers. There’s no way to link her. This is not a god app.
Ok if you don’t have kids 1/5
The app is ok, has all the features like many other health care apps. But we have several kids and this app does not allow me to have a family view of our appointments, bills, etc. VERY FRUSTRATING and not user friendly at all!
Sad hot mess 1/5
Just like everything else in America’s healthcare system this app is a sad step into the future. You have NO CONTROL OF CREDIT CARD PAYMENT UPDATING NOTHING BUT MESSAGING AND HISTORY usually works ridiculous.
One of the worst 1/5
A Bug in the App 4/5
By BL on iPhone
It's a good app in general, making it easier for the patients. Thanks.
But found a bug today after I scheduled an appointment via phone and then tried to save it in my iPad calendar. I tapped the Add to Calendar, selected the include details option. Everything was fine until I tried to change my calendar type from the default to a custom one. It crashed. I repeated the op several times, it blew up everytime. I ended up with saving it first and then went to the Calendar app to adjust it, then it worked.
Hope you could fix it.
Needs improvement 2/5
Get notifications for no reason (i.e billing has one notification but there is nothing. Ew in that section). Can’t eliminate billing with zero dollars. Was much better (and more convenient) when combined with the overall MyChart app. Not sure why NW needed to break out and have their own app.
Med reminder 5/5
Please add feature under meds that allows patient to complete date, time, dose and reminder for next dose.
Please add ability to download pdf of files
Print capability? 2/5
There needs to be a way to print test results and letters do they can be shared with other providers and entities. Very frustrating.
It’s far better than nothing. It’s probably limited most by MyChart, at best a clunky interface even on a desktop. However, iPhone app is most annoying for the poor integration with FaceID, as it only opens your collection of KeyChain passwords, instead of automatically loading the password. Then once selected from the long list manually, the password often loads very slowly, often causing me to think the app is stalled. Another annoyance is that the red alert icons don’t reset after reviewing a category. For example, currently the app suggests 3 billing issues as shown by the little, red circle, yet review shows all visits paid and account balance of $0.00. Similarly, I have persisting red indicators that haven’t reset in Tests and other categories, despite my full review of each category. Otherwise works okay and allows easy Rx refills.
App needs an update 1/5
Recently whenever I tried to use the app to view the my Health Chart or my Messages , I always get an error that we are having some technical difficulties. I would like to use to MyNM app without any errors.
Great site 4/5
By llb az
Site is very useful. Wou ld be better if it would shift to landscape view on iPad and iPhone.
Very poorly designed app 1/5
Clearly this app is designed only for the benefit of Northwestern Med. because it can’t get the basics right.
Had lab results posed in the app; couldn’t just do a simple copy of the doctors notes; so I could send them to my wife.
Also couldn’t find my basic account information in the app; things like username.
I couldn’t perform a simple password reset, without knowing the current password. Which is stupid, logged in using touchId so, I long ago forgot my password.
There are other simple navigation things that a pretty clunky.
An app to be used only as a last resort.
Payment screen will not scroll 1/5
By Fredd Z
Payment screen will not scroll on iPhone 8, preventing entry of all info needed to make a payment.
By Ya ma!
Just terrible. Took two days to get my individual account set up. Then finally got on. Noticed I had a large amount due and called both billing and my chart. Both pointed the finger at each other. No one could provide an answer as to why it shows it hasn’t been paid and still appears as an open invoice. Also, program doesn’t allow you to cancel appointments. Automatically registered me for an MD appointment without my approval or acceptance. Now I have to go through the process of canceling an MD appointment I didn’t even agree too? This is supposed to make your life easier, not harder.
Does have facial recognition 2/5
By Over +50
You have to re-login every visit and in addition doesn't have facial recognition.
Cannot Access on Mobile 1/5
New App will not allow me to access my saved password keychain properly and cannot access properly on mobile. Please fix ASAP as this is the primary and necessary way that I access mychart.
Easy and convenient 5/5
By nickie vee
Wish logging in was a bit easier. Nonetheless, it’s an easy, convenient app to use. My providers and staff and super responsive if I have a question or need an rx refill using the messages option.
Ok App 3/5
Still requires work. ‘To Do’ list is unable to edit. Sometimes contains erroneous information.
Can’t make an app 1/5
These guys charge like hell and still can’t hire a qualified team to make an app that works.
I wasted time adding my credit card and guess what— app was not scaled appropriately and I wasted my time, and had to redo it via the desktop.
Another one- I was unable to schedule an appointment in app and app game me the number to call- guess what?!? I can’t click and call- I have to write it down and then call
Billing does not work 1/5
I tried to use the bill pay feature. I enter in the cc info and then my only options are cancel or back. No enter option.
Sorry Northwestern, you won’t let me pay my bill.
Payment information is not easily entered 2/5
The app does not let iPhones enter all of the credit card information.
Awesome app congrats all 5/5
Setting up auto payments isn’t working 3/5
By This is like ya bro
I’m trying to set up auto payments, but I can not scroll past my address. So I can not complete all info needed. Will not work on phone or iPad.
Why no iPad version? 3/5
By Big, Big John
It’s 2020. This should be obvious. And please enable screen rotation.
Improvement over the old app 5/5
I use MyNM to manage my healthcare. The new features you added have helped me find a new primary care doctor and the updated layout is nice!
They should accept feedback! 3/5
This app has some nice features and it provides a convenient place for communications, test results, and appointments. But there are some real annoyances. They seem to only expect you to contact them via phone; no email option. No way to give feedback on the app itself. Let me give you suggestions if you want to improve! I tried to find a physician via the app but it ended up not really being supported, and it seemed like nobody ever tested the scenario. You can’t forward messages: I don’t manage my communications in your app, even if you think I should. No way to export test results. Again give me access to my own information rather than locking it in your limited app. You’re not the world: try to be play with others. And support email!
Hard to use 2/5
As a mobile app, it is not a good product. I couldn’t pay my bill on the app or on the web version. There’s not even a submit button there.
Fails to show some procedures......had a “walk-in - no appointment” X-ray which showed on the web, but NEVER showed in the app.