Great app 4/5
I’m an OTR trucker and I use this app daily. It’s very useful but I would like it more if my rewards card was acceptable on my lock screen like the love’s app. It would be very nice and convenient.
Doesn’t work reset the password 3 times nothing. Called there 1(877)866-7378 waited 30min had them send me a different link and it didn’t work don’t wast your time unless you want to
Never connects to the pumps. 2/5
This app is great when it works, but over half of the time it won’t connect with the pumps and you aren’t able to use it s listed features. When it works it’s great but when it doesn’t it’s frustrating and wastes time.
3 cents off per gallon doesn’t work 1/5
Only reason I downloaded the app was to get the fuel discount since I live close to a Pilot, but it’s never worked. When I first got it they told me their pumps might not all work with it for a month or so, okay fine I’ll wait. Have been trying for 5+ months now and still never works. I’ve tried putting in both the code on the app and my associated phone number, it accepts them but price doesn’t change. I’ve asked employees multiple times and they have no answers.
Unable to load good Sam card 1/5
I tried entering the good Sam card manually and by scanning. Neither worked. Then I tried to call customer service. “Your expected wait time is 22 minutes”. Really?!
Save 3 cents/gal doesn’t work. 1/5
I live close to a Pilot so thought I’d give this app a try...kinda a waste of time. Not only are the pumps really slow, but the app doesn’t work to save me any $.
Sooo, maybe I’ll try another gas station that will show more Love.
3 Stars from me - 5 if they would just... 3/5
1) Add Automatic Receipt Email with CC to:
2) Add option to delete loyalty cards or accurately display reward points across all cards. You can scan any of them anyway. But if you no longer have the initial card, the app won’t show any from additional cards.
App crashes 1/5
For a minute i thought the app was cool it saved me time at the pump once i uploaded my payment information into it but then i almost ran out of gas and couldnt find my payment card...now the first thing i thought was thank god for this app right?...WRONG the stupid thing wouldnt work saying something about the servers...my honest suggestion if you create an app make sure its 80% accurate at least
A few issues 2/5
By Driver 15
First the app doesn’t allow to input 6 digit mileage, my truck is over 1 million miles and I can’t input that.
Second I always have a new message warning and can’t figure out why. It always shows a red #1 by the app.
Third issue is that the app stopped saving last mileage when fueled.
No horizontal mode 1/5
Not good for iPad. Because this app don’t have horizontal mode
Worst Travel Center in Florida just left travel center # 90 1/5
Travel center #90 in Ft Pierce Fl. This. Entire center was a mess bathrooms and Mc Donald’s was dirty and discussing floors machine s chairs tables all need replaced as well and the main bathrooms look as if they have not been cleaned in weeks stall door locks broken or missing Please have this place and inspected people can get real sick with such poor health conditions and don’t want be one of them
I’m not able to reserve a shower from the app.
Why don’t prices match the reality?
Mahwah, NJ online cash price 3.09 real cash price 3.15. (02.21.2019)
Doesn’t work 1/5
It just doesn’t work. When I try to enter my card number or create a new account, I get a message saying that I have no internet connection. I did have a cellular internet connection. I also tried on Pilot’s WiFi and got the same results.
Can’t even register my card with the app. 1/5
When I type in my card number the enter button does nothing.
Mostly great 3/5
They’ve consistently improved this app, so it does most of what you could need. However, it needs a way to report on/rate/review individual stores. The one bug I have is- there is a notification bubble on the app, that will not go away. There is no notification. Even though I’ve deleted & re-downloaded it, the notification bubble will not go away.
Having trouble since update getting app to sign on without WiFi 5/5
I am a Verizon user and ever since the update the app will not sign on or respond unless connected to WiFi. I have deleted and tried to reinstall but it still it working
Not functional 1/5
Sometimes when I try to get fuel the app shows messages “”sorry we can’t reach our server” , reward program is fake because the app shows that if you use the app at the pump you will get 3€ per gallon which is not true and you will get only 1€, I prefer loves it’s not complicated
Won't open 1/5
I've reinstalled the app twice and it still won't let me sign in. This has gone on for days. Just keeps spinning, then gives me a notice saying it can't connect to the server. Cellular data is enabled. Signal seems fine for all other applications. Frustrating. IPhone X, iOS 12.1.2, Verizon network.
What’s wrong 1/5
The app has been down last two days what’s going on
Can not sign in three days
App won’t login 2/5
I been had this app for months and this week the app will not let me log in. I can’t even reset my password and I keep getting an error message. I updated the app and still the same results. Please fix as it’s the only way I can redeem my points and showers.
App not working 1/5
I use this app a lot but it is not working at all! I haven’t been able to open it for days. I tried to logout and log back in, it won’t accept my password. Tried to reset password and I just keep getting an error screen. While I’m here leaving a review, I would really like to be able to clear off (non-existent) notifications, as several others have mentioned. But I would at least like to be able to USE the app! Please fix this!
App not working 3/5
I’ve always used the app to pump up check for deals and buy drinks or coffee but it’s been over a week and it hasn’t let me log in. Like the previous reviews say I deleted it and installed it but still doesn’t work. Fix it! I would of gave it 5 stars I’ll give it 5 when the issue has been solved.
App issues 1/5
I have had this app deleted it and reinstalled several times but won’t let me in it keeps telling me to go to my settings and download Touch ID I shouldn’t have to do that just to get on an app if that continues then I won’t be using this app I never had to use Touch ID before with this app and I’m not going to use it now until that issue is fixed
App needs work 1/5
App was working fine yesterday and for some reason today it will not find a location or log me in or give me the option to login simply says an error occurred or my username or password are incorrect but I can use the same username and password and login through the pilot flying J website not to mention the app will only work if connected to flying J Wi-Fi or pilot Wi-Fi that does not work at the fuel pumps it will not work on cellular it will not work on my personal hotspot in the truck. I have checked to see if the app had an update I have checked my settings in my cell phone the app is set for a Lowell location while using it but yet again it will work if connected to pilot or flying J WiFi.
Kicking me out 1/5
App keeps not letting me log in
Then boots me out once in
After all that then does not accept
Password. Deleted an reloaded it still
Having problems help
After update, app not working 3/5
I frequently use my pilot app but for some reason, after the most recent update it won’t connect. I’ve been trying all day and it won’t.
App notifications 1/5
My app shows that I have a new notification though I actually not. Very disappointing
App problems 2/5
As of today 1-25-19, is the app down? It logged me out and says it’s having connection issues but I have full service.. Just seeking a resolution to this..
They do not want my money 1/5
By 1Roger That
Wont accept my BANK card. Tried three times and no go. I will pay for parking somewhere else. Better change my pin. I have never trusted halfasses.
Still can’t reserve shower 1/5
Can’t reserve shower from app. Still says shower reservation was not successful!
I can fuel from the app.
iPhone X on AT&T.
Horrible, Customer Service Takes Forever to Answer 1/5
I never leave reviews, in fact this is my first in the Apple Store. I’m really disappointed. I try to login, but forgot my password, so sent the reset password link to my email where it then told me there was no account under email. Then re-opened app to create an account with my email, and its asking me security questions for that email. How if there’s no account? Why can’t I login? What’s worse is every time I try to call, I’m on hold for AT LEAST 10 minutes, then I just hang up. Every single time. This is horrible! You just lost a customer for your app, Pilot.
The app has an issue 3/5
The app won’t let me add a payment method.
Not sure it’s worth being on my phone. 2/5
I don’t know how you get points or what good they are. I’m not a truck driver but I travel as much as one. I use my card for every purchase but no points ever show up. As far as the app I suppose it works correctly except for the notification badge never goes away. That is terrible for someone with notification badge OCD. Going back it seems this is geared towards truck drivers.
Usage and balance 2/5
I would think being able to see each charge and current balance would be pretty basic? It’s your charge card. Would be especially helpful on a long run.
Doesn’t work 1/5
I haven’t had any chance of using this app
In my phone every time I try I got an error message “transaction denied “
Because I always fuel at the same location (#370) and the store staff told me I’m not the only one having trouble using the app I went last night to a different location (710) and also was unable to use it because both my phone and the company provided tablet were unable to connect with the shop.
I wrote twice to Pilot support and they never bothered to reply to me.
Excellent is satisfied App
Fix the app 3/5
By nh patriot
Please fix the app, it’s showing a notification and there is none...it’s been like this for a while now!
Almost there 4/5
Would give 5 stars if it would let you add your mypilot card to Apple Wallet for easier access.
App functions okay, but content needs improving 3/5
First and foremost, there needs to be a “contact us about this store” feature like the Love’s app that sends a message to both the store and corporate. I don’t always want to speak to a manager, and I would feel better knowing a team at corporate is following up on the resolution to reported problems. If the messaging system were built into the app, you could preload it with certain topics (maintenance, cleanliness, food, parking, staff, other, etc.) and respond directly to drivers about the progress of the reported issue. It goes a long way when people feel heard and see results.
I have encountered stores which have Reserve parking, but it doesn’t appear in the app. I have also been to a location that the app says has the enhanced WiFi experience, but it doesn’t. When I asked the store, the manager knew about the problem but the information in the app hasn’t been corrected. I called the main customer service number, but hung up after waiting on hold too long.
For a few months, the app has said I have one notification, but nothing is indicated once inside the app. I have navigated to every page and even deleted and reinstalled the app and the “1” notification is still there. This is on an iPhone 6S Plus, latest iOS (currently 12.1), and latest myPilot app (currently 4.2.0).
Doesn’t work 1/5
It worked great for like a week, now It doesn’t. It’s been a few days of me trying. What’s the point of this app if it doesn’t work? Store 306
Holding on the phone 1/5
By Adam E...
You guys making millions of money and you have only 1 customer service representative. Come on guys...Holding on the phone hours and hours... We’re professional drivers and we’re not sitting in the office. We mostly driving. Why you holding on the phone. Hire another 1 more person for customer service.
Can’t reserve shower on app 1/5
It seem I can’t reserve showers on the app anymore. That’s my favorite feature.
No cash advance 3/5
Why in the world can’t I do a cash advance on this app. Have to go in store after fueling to get the transaction done.
I select yes cash advance. Then I put in the amount and it says put in a valid amount. Every week I can get up to $100.00. Now mind you I don’t get it unless it available each week. So putting cash advance on this app is totally useless. Just saying.
Number 1 1/5
I’m getting really sick of seeing the red “1” notification. Even opening the app isn’t taking it off. How long is it going to take for you guys to fix this? It’s been weeks since this glitch started. Please update and fix!
Not at all 100% 2/5
Today’s deal is dew Tuesday. I saved the deal and it clearly states or Pepsi. Well I bought 2 Pepsi zeros and paid the full price. I didn’t get the deal. Another time I figured double points? Why not I’ll but fuel with the app. Everything worked this time(which isn’t always true) and a big fat 0 points added to my card. None! Receipt showed my card was accepted but no points. Been disappointed a few times with this app. Definitely not the best app on the interstate.
Since last update I can’t clear notifications