After the update got worse. Cant reserve a shower, doesn't shows many many people are waiting anymore, sometimes cant reserve a parking...full with bugs and is worse than what used to be!
In-app fueling has been broken for months 3/5
The app used to work well but the In-app fueling authorization has been broken for a few months, now. As of today,. The app doesn't even give me the option to try to authorize fueling in the app.
One big problem 3/5
I keep my location services turned off, because I have Verizon. And Verizon lied about their coverage before I signed the contract. In order to do anything online requires that location services be turned off, or else it just buffers endlessly. What you get for $245/mon.... The problem with this app is that it DEMANDS that it be turned on. Not just once, but every SINGLE time you navigate to a different page within the app you have to decline. Over, and over, and over, and over. Maybe I just don’t WANT the app to know where I am! What difference does it make? If I’m missing features I DONT CARE, by turning on my location services the app wouldn’t work anyway! Let ME choose ONCE. I’m deleating the app, as either way it’s unusable with Verizon service (or lack thereof)
Pj & M 3/5
With. All respect, the App. Needs some work. Filters and some aspects crash or stall, and please consider making the app rotate instead of only narrow orientation. Keep the fixes coming please. Love where it’s headed and Love P, Flying J
I love the PFJ app and I love using it to make my life easy but since the update it screw up the shower for me and every store I went it tells me that I’m in line for shower and I’m not.
Half work 1/5
This app half works can’t use mobile fuel app when I need it the most turned phone out and location and still don’t work
Terrible Design, Not Intuitive 2/5
One can tell that this app was designed by a developer without any input from everyday users. The app is not the least bit intuitive. For instance, on my very first use, I launched the app, then clicked on “fuel”. It listed my rewards membership number followed by three dots. I entered that rewards number at the gas pump and the pump would not accept it. That is because the three trailing dots meant there were additional numbers not showing, yet there was no way to expand the screen or tap on the number to get the full membership number. Very illogical and stupid. That is just one example of the ignorance driven app design. Flying J needs to assemble a user’s group to obtain valuable customer input/feedback. Apps are supposed to work for the customer. With this app, I have to work hard for it. Ridiculous. Back to the drawing board guys!
Take out reserve parking 1/5
I think reserve parking is non sense
Shower information lacking. 2/5
Like a lot of drivers, I mostly just want to reserve a shower and have some idea how long I’ll be waiting. The update took away the valuable shower information you could see after reserving a shower. The app’s greatest convenience is gone.
Edit: latest update is said to include this information. It does not.
Landscape mode please 3/5
Every other app I run on my iPad Pro works in landscape mode except this one. That’s fine for phones but not for tablets.
Issues now 2/5
The app worked good last couple years I’ve used it. Last month or 2 I’ve had nothing but problems when trying to get showers. Used to tell me how many were in line. If any were Open. Etc. now when I open the app it says waiting in line. Doesn’t give me a guest number or anything. I go into the truck stop and there’s no line for showers. Deleting the app and re downloading it again to see if it works. But it’s ridiculous.
Seriously app needs improvement 1/5
By fix yahoo app plz
Bring back the old app or improve the new one, why is driver id only in numbers, my company uses letters and numbers, plus reserving shower is almost impossible because it doesn’t work, try and improve on this small issues developers i only fuel at pilot and flying Js, listen to our reviews and improve please it can be done
The new update is horrible 1/5
I love this app but the new update is terrible it doesnt show the line for the shower anymore it always just says 1 person is waiting wether or not they are or there is no line fix it flying j I only fuel at your stations!
Started off good 2/5
Too many bugs 2/5
Bring back the old version, this new version freezes on "your next in line for a shower" for days and days!!🤬
Points and reserving showers 3/5
This is a great app but would be absolute better if they add more points to drivers who are consistent on fueling at their stores. Plus I would really appreciate if Pilot/Flying J would fix the app back to where you can put yourself in line or reserve while your still in the truck again. If you can then you need to fix whatever it is that is stopping me from doing so. It’s not my phone or my carrier. I have an iPhone and att so I know it’s the app.
I’ll really appreciate the help
Straight garbage. It’s safer to go to the kiosk and get a ticket for a shower.
The coffee/drink counter needs reflect 5 drinks instead of 9 like it currently does
Buggy as hell 1/5
This app is one of the worst I’ve ever used, works on occasion, more often than not it doesn’t
Very upset 1/5
By Big time rush lover !!!!!
I think this is the first app that I use that it used to be pretty good and after “update” is now horrible. By the way the wi-fi is still a joke, just thru away another 3.99 believing ur ads. Can I give 0 stars ? Because it deserve it.
Pasword reset 5/5
Pasword reset doesn’t working.
Please update and fix website.
Used to be great 1/5
It was a great app until the last update. Even tho it’s been fixed why would you take the store location off the receipts in the app?! My biggest issue is the showers never work. Which is mainly the reason I use the app besides getting receipts
UI Stinks! 1/5
By Side ways
Using this app is about as much fun walking into some of the Pilot unclean urine infested smelling rest rooms.
When you receive an alert your shower is available DO NOT TAP ON THE (((Notification))) It will reset the app and you WILL NOT SEE THE SHOWER NUMBER!!!
Tap on the app running in the background section I repeat do not tap the tiny ((((Notification!!!))) 😡
Update: Now it’s as blind 😎 as a bat 🦇
I’m right across the street from the Pilot the app saw it here in Salinas California then it disappeared and said no stores within 100 miles? 😆
Somebody’s smoking the real bad dope if this the best they can do!
It used to work like a champ till some chump screwed it up! 😡
Error on sistem 3/5
The app is look god, and the new sistem is nice but have a problems with concte with store example when reserve a shower I can’t see my code for two time.
By Ulugbek MR
Not showing showers correct on all Pilot Fly J locations, current showers status inside 4 showers available on phone 1 guest waiting
Gallons refill so sht 1/5
New update so laggy, needs improvements with gal points working so bad and wrong
Spreading the Love 5/5
Special call out to the developers. While saving My Rewards, I got the “Do you love us” pop-up. With a slight sigh, expecting the App Store to appear, I tapped Yes. I was pleasantly surprised by another pop-up with the simple message, “We love you, too.” Cute & appreciated.
If you have a Pilot/Flying J card, the app is a great way to plan your trips and get discounts. I often use the Information feature when deciding where to stop. I plan for food and fuel. Having the ability to determine which restaurants are available is valuable to me.
Good idea if it worked all the time 4/5
I like the concept of the app but I have had a lot of problems getting it to work all the time. It either can’t connect to the servers, connect to the truck stop or when you try to enter the code to fuel, it won’t work. This needs a lot of work before i would call it acceptable
Mobile fueling doesn't work 1/5
Points for mobile fueling? Good.
Only if it works.
For the second day in a row, it won't let me fuel.
Hit or miss 2/5
Fueling on the app and trying to reserve a shower on the app works sometimes and won’t work other times. About 50/50. You get to the point to almost never open the app as you expect it not to work. If it works I would use it every time. Last update seem to make it work less reliably.
Why try to fix something that was never broken 1/5
The last 2 updates has completely made this app useless, for starters It does not let me log in anymore and i tried resetting the password but it just gives me an error. The version prior also had a better shower tab that lets you know how many people are ahead of you. Until all that gets fixed i will not change this review.
New app design is horrible!! 2/5
You need to go back to your old design but you won’t because you paid app designers thousands for this crap!
Pilot App 5/5
By Big man 33
It has helped me in so many way, from location to showers, parking, it is a great tool that I will continue to enjoy as long as I drive!!
When it’s working 5/5
I love it
Always good and clean place ❤️ 5/5
Good place to stop
Full-time RVer 5/5
I love being able to look at the app and see if a station has Propane, RV pumps or a sewer dump station. Really saves a lot of time and hassle!!
Love this app and it’s amazing offers.
Awesome app 5/5
Order a shower put in fuel info all from inside your truck. Just awesome!!!
By Ice Tea forme
Just wanted ice tea went in there for 3 days in a row and tea was out then I was told they were changing machines? I did buy 2 Diet Pepsi and then found out about app so instead of paying the way to expensive price of $1.69 should have bought them for .89 cents like everywhere else. Probable forced to go to Loves I guess. But your staff was friendly
Update blows 1/5
By El jefe 27
The new update is no good can’t get shower, can’t cancel a previous shower to get new one a few days later, always some one screwing with something that works fine, seriously considering deleting the app it now has become more convenient to do any transactions the old way I used to
Log in issues 2/5
After the update i always have issues trying to log in to the app
Some bugs 4/5
New app still has some bugs when trying to reserve parking or start mobile fueling but all in all works pretty well.
Update dropped features 1/5
I understand this app is geared mostly towards OTR drivers, but being a regional driver who lives close to a location, I am very disappointed that the gasoline prices were removed from the app. Use to frequent for personal vehicles, but no longer since gasoline prices removed.
Pilot Simpsonville ky 5/5
By Furniture store
The best coffee ever
Thanks for the savings. 5/5
Thanks for the savory thanks for giving us something back because we choose your store for our needs
Can’t buy a shower 80% of the time 1/5
By Ziiggy R
Had the app for over a month and nearly every time I arrive at a Pilot or Flying J the shower reverse option is not there and instead it shows that I already bought a shower and shows me a shower number which doesn’t exist. Only randomly does the shower reserve options shows up and that’s about 20% of the time. I hear others have the same issue. How has this not been fixed after a month?! F-
The older version was a lot better than this one. Now when you use it for a shower it stays on that shower forever and you can’t clear it and you can’t reserve another shower with the app. You have to go in and use your card at computer in the store.
Pilot app 2/5
When I first downloaded this app I was able to see locations and fuel types. Now with the update I can’t see unleaded prices only diesel. Please fix, great app.
Miss Used App 5/5
You can get good deals by using the app. I think it’s the most miss use app to get free stuff. I use the app everyday time I get a chance.