No longer just an outage map. Now you can see your bills and payments as well as account info and payments. App crashes once in a while, but infrequently. The outage map is starting up showing downtown Bellevue rather that the specific area where our service is located (nowhere near Bellevue). That seems to be a repeatable glitch and needs to be corrected.
Now has bill pay 5/5
I like that I can now pay my bill and see my account history, as well as see and report power outages.
Pretty Good 4/5
Great app. Would be better if we had access to our accounts for payments.
Frustrating release 2/5
I don’t seem to understand why this new app keeps forgetting my password when I’ve indicated it to remember me. It’s frustrating!😡
Need Apple Pay support please! 4/5
Finally I can pay my bills with this app. I was able to login and pay bills for multiple accounts. Badly need Apple Pay instead of manually entering credit card details each time.
Otherwise good app so far. Please continue to invest in improving the experience and features.
May 10, 2018 update was falsely advertised 1/5
The update is supposed to add features for you to view your gas & electricity account and make payments. Not!!! It still gives you only the screen to see/report outages - even when logged into your account. What's the point of eliciting expectations with false ad of new features when nothing has changed. Wish I could give this negative ratings.
Latest update 1/5
By Kroger Customer
Thanks, your latest update renders my ability on my iPad mini iOS 9.3.5 unable to use your mobile App any longer, also your update doesn't load properly on iPhone 5, iOS 10.3.3 please pass onto your IT Developer's QA.
Add energy usage data 3/5
Love the bill pay and outage reporting features. Please add data showing home energy usage and production (solar)
Update is Fantastic! 5/5
Functionality needs more work 4/5
By dc hancock
Glad to see mobile payment but it’s ridiculous to require “authentication “ by entering my password to make a payment when I just logged into the website. Also future updates should include same main website functions that allow scheduling payment and app should already have my saved payment options like website as well. I don’t want to have to enter my payment info, it’s already on file. I like my ATT app because it provides the payment conveniences I have mentioned. Keep going your heading in the right direction.
New and better 5/5
PSE is investing a lot to build new and better experience and I love the updated app.
Better than before 3/5
This app is now much better than before because we can now manage our account payment from within the app. Previously its only function was to view and report outages.
I would give it 4 stars if it can remember my user credentials after app update so I don’t have to type user name and password every time there is an app update.
A great app for viewing outages and my account 5/5
The new app works great. I especially like the fact that I can get and pay my latest bill. I also like to see the account history.
Way to go PSE!!!! 5/5
Now this is a REAL App! Can’t wait to experience the next generation of your App in the next few months. Keep it up!
No 5th gen iPod Touch support 1/5
By Terry the violinist
Shame on you
Helpul and improved 5/5
The new version is really intuitive and very well designed.. the new addition of the payment functionality is really helpful..
Latest Version 4/5
By ZoEve of the Heart Chalice
I was able to change my password in the application and view my billing history. I already have auto pay set up so I didn’t test the online bill pay functionality.
Updated app 5/5
By Cindy in Renton
The new version of this app is great. Allows you to view you bill & history, make payments & still report or view outages. A fantastic improvement! Thanks for thinking about your customers and improving their digital experience!
Love the upgrade 5/5
It works well after the upgrade. Got account information and outages. Nice!
Update 2.0.0? 2/5
Just received this app update and it is not compatible with my iPhone 5.
New updates add more features 5/5
By Kassidy W.
Love the new updates to the app, I can pay my bill very easily, see my account history, and look at outage information.
It’s not just outages anymore!
Love the new App 5/5
Really love the new app experience. I paid my bill today using my app and thought the experience was extremely user friendly and a huge improvement from before! Great work PSE
I can now pay my bills! 5/5
Great app design and now allows bill payment!
Great update! 5/5
By Tohams Nil
The new PSE app is a welcome refresh allowing me to do more than just see outages. I can finally pay my bill through the app! Can't wait to see what else is upcoming.
Why have a utilities app with no ability to pay your bill?
PSE is so far behind in ease of bill pay. If I could pay PSE via an app I’d be very happy. Til then, nope.
Almost Useless 1/5
C’mon PSE, jump into 2002 and get an app that allows me to make a payment.
How many years??? 1/5
How many years will it take PSE to put out an app that isn’t total crap? If I want to report an outage from my phone, I CAN CALL IT IN.
Wrong name for the app. 3/5
Name it something else, all this does is show outages.
Only outage map 5/5
By Miranda's Touch
Only 5 stars so this is seen. Just wanted MyPSE account. Terrible name for the app. It's not personal at all. Good outage map.
Please get an account/payment app!!
I can't even sign in 1/5
Every action I do prompts me with "we are unable to fulfill your request at this time try again later"
Was expecting the app to allow me to pay my bills... outage map is completely pointless.
We want to pay our bills using your app not track or report outages. I've deleted this because I have no use for it. Let us know once you've added a bill pay feature then I'll use it.
This so is made only to report power outages and gas leaks you can't pay your bill. any information about your account isn't available
Sort of worthless 1/5
Any normal person would expect this app to allow for power usage over time, account access and other helpful info. This app is just plain dumb.
Not Billing. 1/5
Change the name. Waist of memory space.
By Albert von der Startumn
It is for outage only. I would expect they did billing as well.
App works for outages 5/5
By PacNW Red
Works for outages. Should be re-named. I wish PSE had an app for account services!
Wonderful app 5/5
After 4 neighborhood outages this year, I've used this app a lot. I've easily reported each outage as soon as it happened. Then I track the repair crews that are close to my neighborhood and I get an idea of how long it will take for them to get to my area. Then the app tells me when they start working and how long the repair could take. It is so helpful to have this info. Thanks PSE.
No fully functional 3/5
I thought I could have my bills paid via this app, but what I can get is only the outrage map and info.
Please add account info! 3/5
Ok agree this does what its summary says. But geez...PSE get with the program so we can see and act upon actual usage and billing info. Other utilities can, why not step up.
Don't waste your time to setup-it's just an outage map 1/5
The 5 star reviews all came on the same day....hmmmm, can you say fake? Complete waste of time. Yes, it does exactly what it says it does. It's an outage map, that's it. Nothing else. So why the eff you see Kay sakes does it require your account number? It's just an outage map not related to your account number at all.
Works great! 5/5
App works well for what it's designed to do (no this app is not for paying your bills so don't leave a bad review because you can't do that!)
Why bother 1/5
After the download I attempted to create an account, no go. After 5 attempts, each one refusing account creation wrongly citing invalid names, account number, or email fields did not match, I gave up. This might be a good app to define power outage areas but why the opportunity to create an account if it does not support any other function such as billing. Fix it and I will review again.
Great for outages 5/5
App does exactly what it says (which is NOT offer bill pay). We live in an area where outages are common and it's handy to be able to see updates on how widespread the outage is and when it is expected to be resolved. We can also check to see if/when the power comes back on when we opt to wait it out away from home.
This is for outages only. Not for billing. 5/5
PSE should've named this app "PSE outage map" instead. With the current naming it implies you can do other functions like billing, viewing statements, usage, etc. It may be possible that PSE will eventually build those features into this app hencing the naming. But for the time being, this is just to see and report outages, which I find incredibly useful as it makes it easier to report. Download this so you can easily report outages. The more that are reported the quicker PSE will come to your area. Don't assume someone else will report it.
Works exactly as described 5/5
This free app from Puget Sound Energy allows you to track power outages in your neighborhood, report an outage and check the status and estimated restoration times. The myPSE app is the best way to report a power outage.
Deleted/doesn't work 1/5
I tried reporting an outage but it doesn't even pull up my address. What a pointless app. If you live in the Lynnwood area, I wouldn't even bother, we had friends download this app and the same thing happened to them in there area.
Works exactly as stated! 5/5
Ignore other complaints. This is NOT a billing app, merely an outage map and today, after my first outage, the app was simple, easy to understand and showed the entire PSE range of the customer area which included my own house with either an orange color (no power) or green color (powered). In my opinion, this is an app that for once, deserves an EXTRA star! Thank you PSE. Since we have to pay to cover your endless outdated POS equipment, this is the least your company could do, and it did it with flying colors!
I don't know who or how much you paid them to "develop" this app, but I would hope they no longer have that job, because this has got to be one of the most useless apps on the whole App Store. I wish I didn't even have to give it one star.
What no bill pay? 1/5
By Mike WoW
Come on PSE get with the times! where's the bill pay feature?