It would be nice to be able to make and access appointments from this app instead of being sent to the Quest website.
Not great 2/5
By Jacks Me'Off
The app needs a facelift. It’d also be great if you could get push notifications for results. Also, it should fit the whole screen on an iPhone X.
Still no support for facial recognition 2/5
It would be nice if you could integrate facial recognition for iPhone users so we don’t have to repeatedly enter our password to access our records.
Nice to have this app 5/5
By Rocket monster1239
It’s nice to have my test results on my hand with My Quest!!
Test results 1/5
By Dr. RW
I have tried for 2 days to get my test results. I received page 1 but could not open pages 2&3(which contain my a1c lipid profile & sma).
Would you please send another email that I can see these results.
Does not work! 1/5
I have asked it repeatedly to send me the verification email - used a different email to see if that would help - never got an email at all and have yet to be able to use the app.
Great Application. 5/5
By Carmelo S
You can get the laboratory results with the app and connect with your doctors and another health services.
Barely functional, outdated, buggy 2/5
Has never been updated for newer iPhones or Face ID. It doesn’t fit screen size of phone and it constantly logs out and requests Touch ID. Face ID has been out for many years now. Clearly they do not prioritize user friendliness and functionality. PLEASE UPDATE the app, it’s embarrassing.
Corona antibodies test 1/5
By another annoying question
Horrible! Not one good thing to say. Glitches, authentication questions were telling me I didn’t even know my basic address or professional so wouldn’t let me on. No test results posted.. ugh..
i guess i have to wait a whole week for results. 1/5
By taken nickname 2000
this app doesnt work. keeps giving me problems. thanks.
By lone star mike
The tect has always been courteous and professional!
Good app 4/5
By Sandy GB
Good app! Would like to be able to see my dependents also.
Outdated App! Request to see your result? 1/5
I don’t know why I have to request to see my result???? Also I think the app is decent and runs okay but they seriously need to update the app it doesn’t even fit in my phone screen. It’s asking me for thumb print like really? It’s already face recognition era.
My test results come in automatically - very user friendly
Not being updated 1/5
This app is not up to date to the latest IOS versions. It is outdated and needs a revamp.
Basic App | Works Great 5/5
The app is basic and works well. Received my results quickly. You need to click the “not seeing my results button” on the bottom left corner of and authorize digital release of your results. Easy.
Apple Health Connect 3/5
App is awesome in allowing you to get your lab results. Downfall is I can’t connect with Apple Health (iPhone XR). Keep getting error message and when I’ve researched the problem, found others with iPhones have the same problem even those with newer iPhones. Hope the issue is resolved soon.
The wait 4/5
The wait took 5 days for the CIVID-19 results but I like this concept/app.
Still Can’t Preregister for Upcoming Appts 3/5
By Vera M Russo
Even with the new ‘redesign’ I still can’t complete the preregistration function for upcoming appointments. The stumbling block I hit when attempting the preregistration process is always at the point where it asks for my insurance information. My particular primary insurance is Medicare. When I enter the word “MEDICARE” I get a response that the system can’t find my insurer!!! Imagine that...Medicare, the government issued national insurance for many people - and Quest doesn’t have it listed as an insurer. So, once again, I tried to preregistered and once again I realized I should’ve known better than to waste the time. This “new and improved” version of that app may be new, but improved? Um, not from my perspective.
This app doesn’t work 1/5
By Ctelle Richter
I had been waiting for my covid19 antibody test results for over a week. I finally got it from my doctor’s office. Even now, ten days later, the app doesn’t display my test results. Not only that, but I emailed and called them every possible way and they never got back to me. The website is literally designed to hide their phone number. - Disappointing experience when I really needed them.
Good app but... 4/5
So far I haven’t had a problem with the app. Within two days I get my blood test results. However, it would be amazing that I can pay my bill on the app. It would be convenient and easy to have everything you need on the app.
Need To See Scheduled Appointments 3/5
By Mama - JRB
It would be great if the app showed a list of appointments instead of just the ability to schedule them. I downloaded the app because I thought it would be better than going online. Unfortunately the app takes you to the website in order to see your appointments (no real need for the app). Even while logged in on the website you still don't have the option to see your appointments unless you select change/cancel. An appointment area is needed in both the online and app. Thanks
Was better before 2/5
By Snooze dog
The latest update removes important information that allow the patient to monitor their numbers, specifically normal ranges, color coding of results and definitions/ information about each line item of the test. C’mon Quest! You had it better and provided more value to your patients before you changed it.
This app is easy and intuitive.
Horrible experience 1/5
Quest - I really hope you're not paying your development team very much. App is amateur at best, you're getting conned by someone who has no idea what they're doing at worst. Fresh install and can't even click on the "don't see your results?" Button. Half the time opening gets stuck "loading".
To help your customers, consider pivoting to a new Dev team
Outdated interface 2/5
The app looks very outdated it would be nice if they updated the app.
I’m a first responder and awaiting my Covid test results. I downloaded the app, created an account, verified my email and immediately tried to log in. My credentials were rejected. My account was then locked and a message directed me to contact technical support. There is no immediately recognizable or findable tech number in the app or on their website, so I had to send a web form. Frustrating.
Satisfied client. 5/5
By Al the Kiddies Pal
These techs are good at what they do. They are pleasant, courteous and friendly. More than anything, they all know how to draw blood quickly and efficiently. I’m on multiple blood thinners and a difficult stick. Not for these techs in your Mansfield Texas office.
Pretty terrible 2/5
Made an appointment through the website, and tried to pull it up on the app - and I don’t see how to access it. Hit “Make an appointment” and it throws me back to the website.
Tried to enter my doctors, and it doesn’t (again) appear to be linked to a physician database - basically I’d have to manually enter all the data on a bloody on-screen keyboard.
This thing appears to be like a notebook - manual entry of practically everything; not at all what you’d expect from a modern, internet connected app.
Regina Lathan 5/5
Love this app ... allows you to see your results prior to doctor visits ... thus ables you to question results and get advise from your medical professional.
Needs fixing 1/5
Too difficult sign in process, too many lockouts, make the app too time consuming.
Need to be able to search results to find all results for on item 3/5
I would like to be able find all my A1c
App is bad 1/5
I saw that their was a Quest app and I thought making a blood draw would be easy. Wrong I tried to cancel the appointment I had set up and my appointment was contained in the app at all. Then a tried to call Quest to cancel my appointment and it asked for my verification code which I don’t remember. Customer friendly it is not.
Need face recognition log in 4/5
By Ezra Brooks
I find the very good I get my test results and I can follow trends. I recently scheduled an appointment, very easy. I would like face recognition log in.
Me Richard Sood & Mrs Sood 1/5
Your app is very limited very hard to to allow us to results for both
Not as easy to follow as you claim on your emailed replies
Not every one is able to follow up on you emailed instructions
Looks like no one wants to make contact from your side to explain to Seniors how to properly use it
As President Trump says: Sad SD....
When the coronavirus is over please redo this app. There is no way this app show look so old.
Great staff. 5/5
By All ya'll
Great staff and service at both labs in Chico,CA
Doesn’t support iPhone X 2/5
Why doesn’t this app scale to fill the screen of iPhone X?
App needs update for new iPhones 3/5
Newer iPhones don’t have an option for a finger scan, please update so users can login with a face scan.
Belleville IL site 5/5
Awesome customer service!
Antiquated app. Needs an update 2/5
When I first signed up for this app it asked if I wanted to use Touch ID. I have an iPhone 11 which uses Face ID, so no Touch ID is available. My iPad Pro also uses Face ID. The iPhone 10 was introduced in 2018, and 2 years later there is no Face ID for this app. Although the test result interface is good, the test results are loaded slowly, and not automatically. I haven’t attempted to make an appointment using the app because the website is so cumbersome that I have no confidence that the app will be any better. So, please update this app.
MyQuest APP 5/5
Excellent Lab test results APP
Could be better 3/5
The App is very convenient to view test results but the downside of this is that the results are not uploaded on a timely fashion in fact I had to call customer service to inquire if the results had been uploaded online. I find it rather useless because when making an appointment it redirects to the website via Safari.
Rediculous that you can only use the app to make or change an appointment
Can’t book appointments 1/5
The app mostly redirects you to their website. Formatted in like iPhone4 visual settings. Badly needs a refresh
Somewhat confusing 3/5
In today’s day and age they tried to pack a lot into this app but the most perplexed issue is you CAN NOT make an appointment in the app. The app sends you to the full page to sign in again to make an appointment which is confusing and a big waste of time
Good app: Horrible with loading results 2/5
By Rodger Rab489
Cold molasses will get to where it’s going faster than they load your results to the app.
Outside of the aforementioned, I like the app.
Excellent app 5/5
I have to get tested very often. I like the way you get access to the results immediately.
Taking care of me 5/5
This app is easy peasy! Thank u for giving my healthcare back to me and allowing me some control and knowledge of my own life!