Quest App 5/5
User friendly and practical
Not able to login 1/5
Sometimes you are not able to login, the results from lab are very slow, even slower than regular mail, what a junk app!
User Friendly 5/5
This app is very helpful and allows me to view my results without having to call my doctor. It is very user friendly.
My experience as a nurse 5/5
All of staff were friendly, knowledgeable, professional & excellent at their jobs. My tech ( can't remember her name🙇🏼♀️)( it was a very unique name ( room #2). Was the best...... she was the third person to attempt bld draw🤬🤬. But she got it on the 1st ATTEMPT🙌🏻🙌🏻🙌🏻🙌🏻. Pls give her a week off w/ pay$$$$$. Thank you love. Supervisor take heed‼️‼️‼️‼️. Kathleen DOWD Rn
Need ability to print receipts! 2/5
Receipts are often needed for HSA’s. Need ability to access and print a receipt.
Delivers as promised. Could be better 4/5
The app does everything it claims to do. I get notified when my lab results are available. If I can't find the results and submit the issue through the app, the results are usually find in a day or two. The app would be better if it would function with face recognition instead of requiring a password sign in everytime.
Will not allow new user 1/5
No matter how I try application will not accept a password to set up an account. I tried different devices and passwords with no luck.
Worst App and doesn’t work 1/5
By SK Adi
Using this App, I never got the Lab results automatically pushed to me. Every time I have to write to MyQuest support to get the results. Even the MyQuest support takes days to send me the report. Whenever I try to refresh, the App crashes.
Terrible app 1/5
This app is not user friendly. I can go on the website and look at my results right now, but have to wait 5 days or more to see them on the app? Of course, that is only after you request the results.
My Quest 5/5
By Rev. Drum
Complete Garbage 1/5
- Tried to register and got a “Sorry your registration was successful” with an ok button. It went back to the last step.
- at some point it said my username was taken, then I thought “hey it must have worked”, tried to login and had to resend confirmation email.
- when I finally log in, the authorization to see my results keep failing.
- tried to contact support but it complain about having an email account.?!?!
The app is useless.
Pretty Good 4/5
Very good in many respects, but like the online experience, it can be cumbersome.
My lab results never appear in Quest’s App 2/5
Not sure why my lab results never appear in Quest’s App. I wait one week. Still no results. I always have to e-mail Quest requesting results. At which there is another wait. This is why my rating is a two star.
App rarely works! 1/5
I’m giving up on this app and not using it again.
I try to make appointments but the app won’t respond correctly. I just tried to make an appointment for a certain date and it made an appointment for the wrong date and wrong type of appointment. I can’t cancel the incorrect appointment either. I tried deleting the app, reinstalling it but it still won’t work. Pre-registering for an appointment is a joke. I try to type my info in the provided fields and it just doesn’t respond. I don’t know why I keep trying.
Useless for appointments 1/5
When i go to make an appointment online it keeps asking me to install the mobile up.
I finally installed it, and after jumping through so many hoops, when i go to make an appointment in the app it just opens the same page in the browser with none of my information pre-populated. Is this a joke ?
Results faster 5/5
I get the results of my wife’s test from Quest on my email before the Dr calls to go over the test which helps me to ask questions about the test she had done
Monthly Results 4/5
As a liver transplant patient, I get to see my monthly test results within a couple of days. The transplant team evaluates the results, but I get to see things that are important, too. It makes me more knowledgeable about my health when I discuss it with my doctors and nurses. It is a very good app. Nice work, Quest Diagnostics.
Quest Fails to deliver. 1/5
By Irritated Teachers
Quest can’t successfully send result to my sons doctor nor can they give me access to them through this app, I need to track diagnostics for three people and it will only work for one person. They then expect you to this tool but at the same time they will not let you track minor children’s results with it.
Locks you out 1/5
By Wish this worked better
Forgot password. It let me change password after answering security question, but still locked me out. Worse thing is, it doesn’t just just lock you out for a little while, it makes you call someone to get back in.
Perfect, except for long wait for results 4/5
I got my results from my doctor after about 3 days, but for some reason, the app only had it available after 10 days. Besides this, it’s amazing.
Does not work in *any* medical facility 2/5
I’m not joking, it doesn’t work at any doctors office, medical facility, or hospital I’ve been to. I’ve tried LTE and wi-fi, nothing.
I take screen shots and use those instead, it’s pretty frustrating.
Very useful and practical 5/5
Scheduling appointments is very easy and then receive the results helps you stay informed.
Magic , painless, efficient 5/5
By travel savy
So modern, and it works well.
Quest is great. Having access to making an appointment, receiving my test results before I see my doctor, being able to compare the high and low results, reviewing previous tests results. It all adds up to one great app.
Congratulations to the designers and keep up the great work.
Great App but Needs Help 2/5
I love this app and I’m going to keep it on my phone but it desperately needs an update!
Good functionality, but severely outdated UI 2/5
By Mac The Apple
Needs to be optimized for newer iPhones. Looking at this app on the iPhone X looks like it was made for a JitterBug phone.
Signing up for an account is also impossible through the app. I had to jump on a desktop to create my account.
User friendly 5/5
Very easy to use, very helpful in following trends like cholesterol, triglycerides & sugars.
Easy to email results, too.
Appt scheduling needs work 3/5
This app earned 3 stars because the medical records part to see your lab values is half decent. And it’s relatively easy to make an appt, assuming that the Quest staff have set the correct hours for that location. However, it would be helpful to have your next appt time appear when you open the app, but instead you have to remember some random code assigned when you first scheduled it. Also, there’s a scan symbol to use when you check in, but it’s not easy to find it when you need it. I ended up making a screen shot when I scheduled, then I had a record of my appt time, secret code and the scan symbol. It’s not a privacy issue, because your entire history of lab work is available when you log in.
Practically illegible 2/5
The font is so small that I can’t read most of the text. The website has the same problem, so using a computer instead of a smartphone doesn’t help. Worst of all, reports don’t print with any larger text either. Useless.
I love getting my results!!! This app is great!
Great app, needs large iPhone scale update 4/5
The app is great for seeing lab results! It just needs to be updated to fit the screen size of the iPhone Plus and XS Max dimensions.
Sending me someone else’s lab results 1/5
They are listing someone else’s lab results under me in this app. I emailed support and their response was “check your personal information to make sure it is correct”. Even after I responded that my personal information is correct they still have not addressed the issue. Maybe your test work is being sent to some one else, maybe I have you info. Kinda scary that they could be this messed up.
Very nice to have 5/5
I appreciate being able to see my results easily without having to go to my doctor and get a printout.
By Its me!!!!!!!!!!!!!!
Still not updated for iPhone X - looks horrible
Make an appointment online 5/5
Quest has many convenient locations.
You can make an appointment online.
When you arrive for your appointment just check in at the window or kiosk.
You will be called in at or near your appointment time regardless of how many walk in people are waiting in the waiting area.
I like the quest app because I can see my test results online.
Password issues 4/5
It seems that I always have password issues. It turned out I had not replied to the email confirming my email account. It should be kind enough to remind you to verify your email account before trying to sign in. Account not found is a bad message. Other than that the app works well.
Extremely outdated 2/5
Two stars because app functions well and does not crash. HOWEVER, this app does not hook in to Apple health kit. App references touchID in place of faceID which has been out for two years. App does not show results over time but the website does. Does not mirror data from website effectively. In my opinion you’re better off using your web browser like mobile safari to get details on iOS.
Facial ID? 2/5
Touch technology was useful but is outdated now. Add facial ID to catch up!!
Works great 5/5
By Cuckoos egg
Lab results 5/5
I love being able to see my lab results and being able to forward my results to my specialists
Good, Not great. 1/5
Labs take far too long to upload and most often require sending additional requests for results.
No payment service 1/5
The billing service and invoices are not included on this app.
Great app 5/5
I like the idea of seeing how good or bad I am doing according to my blood work. It allows me to make future changes in my lifestyle.
Doesn’t get results help doesn’t respond 1/5
Since the last update doesn’t get latest results. Request results didn’t get them, many email to support haven’t been answered
Great App 5/5
I love this application. It is wonderful to have access to my results, because I see them and I can discuss with my doctor any concern and I am more aware of my health
Not for an iPad without magnifying glass 2/5
Looks like I have an iPhone 3 in the center of my screen, almost unreadable. Would have given it one star but it’s functional. Have had trouble getting my results but believe that is due to issues with the back end services because the problem exists on the web site as well. So far requests for help have been ignored
Bad app and company 1/5
I have been waiting 2 weeks for my results to post even emailed them on their support tab and never heard back. They had no problem taking my money though. If you have the option to go somewhere else do it.
Had bloodwork performed Nov 1 and no results posted yet. Inquired about it twice with Quest and still no results.
This app is useless! Before Quest took over our lab I could get my results on a basic CBC within an hour. It's been three days and nothing! I'm not even sure my doctor has received them. The last time I had blood work done it took a week after the results were ready for it to show up in the app. That's insanely slow.