Getting worse 1/5
Low balance notifications after payment.
Not streamlined and deceptive 1/5
By So Addicted!!!!!!!
Too many clicks required to simply add money to an account. Also, after you pay there’s no confirmation screen. The screen just sums as if it’s processing/refreshing and then stays on the screen for you to submit a payment as if nothing happened. The first time I used the app I almost made a payment twice, but I decided to check my bank account first. The payment came out, so I checked my email next. I got a payment confirmation there. I’m sure some parents have accidentally made multiple payments thinking the first one wasn’t processed and some schools like to make you jump through hoops to get back money if the child isn’t withdrawing from the school or before the yr end. That should be fixed.
Worst Payment App Ever Used! 2/5
Thankfully I have only had to login to this company's website and now pay app a few times in total since moving into a school district which uses this company to make the advanced payments on my children's meal account. Up until today, I used the web browser version which is always so slow (constantly freezing and having to refresh), but then today would not even finalize my payment after 2 attempts and 20 min wasted. So I downloaded the pay app version hoping for an improvement, and although, after having to make 2 separate transactions for my 3 children's meal accounts, it does at least "appear" to have FINALLY processed the payments as pending (keeping my fingers crossed), I sadly need to report another 20 min were wasted. This is ALL your company does and you are unable to make it user-friendly, intuitive and most importantly efficient?? Good grief...sell your company to one of your competitors please...or fix it right.
Overly Complicated Simplicity 2/5
By Alice Denis
Initially, I had no problems using the app. However, as time passed and I started using it more frequently, it became too much trouble for its worth. Too much time wasted trying to figure out things that are clearly oversights on behalf of the developer of this app. Keep it simple folks. Don’t move the things that work well around when you make updates. It just does make sense. Also, why would any payment page include “add method of payment” and display the symbols for Visa, MasterCard, American Express, etc. yet not accept the American Ecpress credit card? I have spent 2 days trying to add money with my American Express card and keep arriving at a dead end. Not to mention, no where does it say you don’t accept American Express (a notice would have saved me lots of hassle and time). In fact, the reason I finally found out the problem I was as having was due to the app not accepting American Express is because I learned about it here while reading the reviews. It’s extremely misleading having American Express symbol next to forms of payment. Do yourselves a favor, read through the reviews, and do something about the feedback you’re receiving. The numbers speak for themselves, and the majority of your reviews are not positive. You need to make it a great app before another developer does so in a better app and the schools cancel their contracts with you. It’s just a matter of time, and the opportunity is yours to lose. Good luck!
Works as intended if you’re patient 5/5
If you have enough patience to work through the initial setup, then you’ll love the app and enjoy utilizing it compared to more traditional methods of adding fund to your children’s school funds.
Not worth it!!! 1/5
Makes it easy to make payments with out having to worry about sending in money with your child. But they have a 2.49 fee every time you deposit money into the account, which is INSANE!!! my son goes to Public School NOT Private, a lunch it’s self is already 2.50. On top of that, when there is no funds the cafeteria only provides the child with 1/2 of a piece of toast and still charge the full amount...
Not that helpful 1/5
By Maryland Mom of 3
I still have to use my laptop to access all the tasks. The App doesn’t have the functionality to handle school sports payments that are requested or even proper lunch account payments for students in different schools which is frustrating.
Too expensive! 2/5
I liked the idea of this app initially when I could pay one fee for both children and deposit funds for each at the same time. Now you get charged for each child instead of each deposit and that is just BS! There’s also no option to transfer funds from one account to the other. Also, I can’t deposit to just my sons account, it always defaults to my daughters account and won’t allow me to make a deposit to my sons account unless I’ve already added funds to my daughters. Such hogwash. I guess I’ll be walking in and paying for their lunches rather than throwing money at this stupid app.
Adding funds 2/5
By Fix 6-1!!!!!
Cannot scroll through to add funds. The entire window is blank. It’s like the page shrunk in together and barely have room to select an amount.
Need to update 2/5
The Apple app needs updated for daily spending limits
Worst app I’ve ever used. 1/5
Kept trying to add field trip and kept getting error. Had to close out and reopen app. Nice.
Didn’t tell me it didn’t accept American Express- just greyed out the “save” which made me think I made an error somewhere and re-enter the data over and over. (Did they user test this at all???)
Fees are too high. 36 cents on a 9 dollar charge for what? Raising my blood pressure? Certainly wasn’t a more convenient way to pay.
As another reviewer said- make it free or fix it.
Fee’s and pricing 3/5
The app works fine. I don’t appreciate the fact that fee’s are being charged when adding money to my child’s account! It’s already terrible that he eats breakfast at home, then get’s to school and if he wants a chocolate milk or a juice, he’s being charged the $1.50 for a whole breakfast! That’s ridiculous! Kids should be charged for what they eat or drink only because the rest of the food that’s uneaten goes in the trash by the teachers, that’s wasteful! Not only that, they’re some children that comes to school hungry and can’t afford breakfast nor lunch for that matter and they’re throwing away freaking food! Everything is highway robbery and shouldn’t be! I’m pretty sure a small milk and an even smaller size juice, shouldn’t be $1.50. He’s only in 1st grade!!!!!!
Never works 1/5
This app would be super convenient if it worked. I’ve uninstalled and reinstalled it more times than I can count and it still won’t let me log in. Plus, multiple service fees for multiple children in the same school is ridiculous. It’s easier to write a check or bring money directly to the school. Don’t waste your time and money on this app!
Clunky and money hungry 1/5
By Hit with a stick
I cannot imagine the amount of money these guys make off of the backs of our children. I have had doubts before but now with this app I don’t think my school district is capable of making any decisions about my children in a not for profit manner. To the developer the app is clunky and childish, just what I want when I handle money. To my school district, how much are you making off of this?
Update made adding funds impossible 1/5
The new update has made adding funds to all 3 kids impossible. It only gives the option to add to the first child on the list. Please fix so I can add funds to all 3! Thanks.
Horrible app 1/5
By does not coporate
My daughter is apart of an elite choir which I have paid a pretty penny for. I can’t express it enough that this app and company is truly horrendous. I’ve tried for 4 days to sign up for a simple field trip and kept getting rejected numerous times. I personally don’t have time to be dealing with all the bs this app crates. As a single mom and full time lawyer I can say I am very disappointed in the school that has chosen to do business with this corporation of money laundering. 1/1000 never get this app it will cause a migraine each and every time you try to pay for ONE thing. 1000% do not recommend.
School App 2/5
I would like to change what the AutoPay options are through the app instead of through the website. Also, if there is a big fee for using this program I will start sending my kid to school with cash.
Used to be awesome, but.... 4/5
Why oh why oh WHY would you change the UI to remove the “Add Funds” button from front and center?!? It used to be SO EASY...right from the landing page. I hunted around for 3 minutes looking at every possible option before figuring out you hid it behind the “Meals” (?!?!?!?!) button. THAT MAKES NO SENSE!!!! People really only use this for one thing: TO ADD FUNDS! Please add that verbiage back to the HOME page and quit making people hunt and peck for the one single biggest transaction I’m sure they complete!
Beware...Do NOT install!!! 1/5
We are in the process of moving so my child will no longer be going to the same school district so I tried to cancel this account. I’ve tried to cancel or remove my credit card info but it keeps saying “Unable to remove credit card. Please verify account is in use”
I’ve contacted this company and all I got was a canned message with instructions that doesn’t match what is in the app.
Can’t add funds - bring this feature back to app 2/5
My school division uses this to manage students’ lunch money. It used to work great, but I updated it this morning and now CANNOT ADD FUNDS AT ALL. Please correct this ASAP as this is the primary way I use the app. I have a 2 star because I like being able to track their meal history, but not being able to add funds in the latest version is a serious oversight in my opinion.
Can’t add money to all accounts 1/5
The latest update does not allow payment to be added to ALL students. Only to the first on the list. This is extremely inconvenient!
Update 👎🏼 2/5
This app was good. Been using it for quite a while for the kids lunches. The recent update though. Who decided to remove the “Add Funds” button? The same functionality is now under “Meals” but why change that? What the hell were you thinking? Horrible interface decision.
What happened? 1/5
The add funds link disappears and I have to search for it. Then, the “submit” button stays on screen after I submit a payment? You took a fairly functional app and made it worse. Usually, one makes improvements not steps back when you launch an update.
Unable to add funds 1/5
The add funds tab is missing from this app. I have to go online to add funds to my kids account. What’s the point in having the app if it doesn’t work?!
No Payment option with the new update!!! 1/5
I put money on my sons account weekly, I just went to add funds and there is no add fund option like there was!!! How do you put money on this app now!!!!??????
Rip off app 1/5
Disgusting the way they take an extortionate amount of money to load lunch money for children.
Holy over complication Batman! 1/5
This app, prior to November 2018, was a model of functional usability. The new update is so rubbish I can’t even express the depths of how bad it is without violating Apple’s TOS on reviews. I’m almost thinking it would be better to send my kids a check, but I don’t even know if I have any checks... please, for the love of everything holy, roll back to the old version that worked!
By Apple lover2
This app is useless. The balance isn’t even accurate half the time and so, what’s the point??? Needs to be in real time or just throw the whole thing away.
Does not allow all payments 2/5
The app has been great for monitoring and adding funds to my students lunch accounts but in August our school district started using my school bucks to manage all online payments for school activities, including child care. These features are not available in the app so we have to go to the actual website and log in and pay there. It would be so much more convenient if all could be done through the app for tracking purposes.
Invoice due? 2/5
I keep getting a message that I have an invoice due but there’s no invoice. The pop up is always through the app but I’ve even checked online and there’s nothing there.
Buggy app 1/5
By Go away, Microsoft
To be honest, I have never seen such a low quality app in App Store.
When I try to add money to one of your students, if you have more than one, it always add to the first student. Such a basic function but such a crappy app. In addition, they raised their fee to c.a.5% regardless of the quality of their so-called service.
My sincere suggestion to the company: if your developers are not qualified, why not dismiss the team and start from scratch, or, if you can’t provide the service, why not cease your business?!
Poorly developed 1/5
Only shows the most recent 3 transactions on the app. No way to transfer funds between multiple students. Fees for deposits into accounts. Everything with this app and service is wrong.
Encourage your school board to abandon this company.
School Store 1/5
What is purpose of App if the school store is not an option on the App?! I have to go online to pay invoices and fundraisers...it only allows lunch pay as of now. Pointless at this time.
App wont update balance 2/5
Ive called to both cs and the school and no one can help me. We made a deposit and it shows everywhere that a deposit has been made but the app has not updated the balance in over a week so we continue to get notifications and emails sent home about a low balance when there is money on the account. It was great when it worked well but now there is a glitch that needs to be fixed. Their support told me to call the elementary. The school has nothing to do with the app not working.
Funds update 2/5
This app used to work wonderfully. Now when I add funds the balance on my kids accounts don’t update so I have to look at the history and guesstimate how much money they have left. Please fix this insanely annoying issue...
Bad accounting system 1/5
I just paid money to the wrong kids account and now I can’t transfer it to the right one!!! 😡 I barely had money to send as it is and now had to send money again...WITH ANOTHER FEE to the correct account!! This app is ridiculous!! If not a transfer option then at least have a confirm step before submitting. 🙄
Love This App 5/5
I never have to worry about writing checks anymore - nor do I have to wonder when my child’s lunch account is getting low. This app will send me text reminders when it gets to a certain balance which you can decide. It also lets you see the activity of spending each day. I’ve never experienced any problems with this app - it has def made the “needing lunch money” situation much easier👍
Where is the school store?.. 2/5
Okay I can use this app to make Meal Payment. But it’s usually “set it [autopayments] and forget it” so I was looking for school store to be available so I can pay for the field trips, fees etc. But it’s not here... :(
What you put in isn’t only what your paying 1/5
As the title states. “Fees” for for a purchase, other than taxes, are complete B.S. had I known before I let my sons account get down to 5 bucks I would’ve made sure to hit up an ATM and get some money out. Last time I use this service. $20 should mean $20 not 22.49 because of a “fee”
Fix the app!!!! 3/5
I have not been able to add funds to my daughter’s account since she started at middle school this year. I have had to call to add the funds and every time I tell them about the problem with the app and it still hasn’t been fixed.
Constant Notifications 2/5
I keep getting daily notifications for the app, but when I tap the notification the app starts to open and then immediately closes. Also, I use this app for 4 children. Why does it charge my card separately instead of one for the total like it appears in the app? Please fix!
Very Frustrated!! 1/5
Not sure which update caused it, BUT, the accounts no longer update in real time. I log into the app and it shows my kids have balances of 18.00 & 13.00. I get a low balance email that shows balances of 12.00 & 8.00. Please fix!! It used to update same day/real time. Now it’s several days to update.
Love it 5/5
I love this app. I can upload the money to my child’s account at any time and also split my payment I have three children so it makes it very easy. I have never had a problem with the app in the three years that I’ve been using it I think it’s awesome. I don’t have to worry about my kids carry money around and losing it.
Messed up 1/5
Used to like this app. But so far this year it is total crap. Does not stay current with the totals nor does it compare with the school itself. Totally worthless
How dare you 1/5
It’s unbelievable you would capitalize on something like paying for lunch for children. Oh .... your kids need lunch, great! We can make money on that! Let’s charge them before we let their children eat. What a sad society we live in when companies take the most basic necessities in life like making sure kids are fed so they can continue to learn and be active members of society. You are a disappointment to society. Yes I know app development is expensive. I’m sure you could make just as much money having an ad on your site without making hard working parents pay! Disgraceful, you should be ashamed.
Needs some work 2/5
I have two children. Can’t add money to the two accounts together. Would have to pay for one child plus the fee and then pay for the other child with a fee. On the regular site, I am able to add money to both accounts and pay one fee. The app is therefore useless to me with multiple kids.
Not Recommended 1/5
By Raye R.
This app is useless if you have more than one child that is in school. You can see all the child listed; however, when you pay the money will only be applied to the first child’s account. The website works better. Oh, and the app will allow you so setup a checking account, but won’t let you use it as a payment method. Same for the website, won’t let you use checking account as a payment method.
Easy to use but don’t like fees 2/5
I like app and online payment options but I can only seem to add funds to my sons meal account and not pay for Before/After Care. Just prefer a one stop shop
Could not open the app anymore 1/5
After updated my Iphone to the iSO12 in 09/12/2018, the app cannot be opened!