Really unstable app 1/5
Logged me out several times, login issues, frozen map... Use Uber!
It’s a scam 1/5
So, as it turns out you are charged as soon as the driver starts driving to pick you up - sometimes from across the city! I was charged about double my original quote. Trust me: use Uber instead.
Shady business practices 1/5
By Una persona contenta e felice
Borderline scam. The taxi app begins charging you as soon as the driver is driving towards you (before you are even picked up). Taxi rides can cost double the estimate given. It's a really terrible service. I recommend using Uber instead where the price estimates are accurate.
SKETCHY business practices 1/5
Charged double the original quote. The taxi charges you not only for your ride but for the taxi drivers drive from wherever he is to where he picks you up. Contacted customer service and they replied with a “we don’t care, you’re on your own” Even though all they have is uber black in Italy, it will still come out cheaper, trust me.
Great App! 5/5
Used this app all over Rome while on vacation and couldn’t be happier! Everything about it is smart, transparent and simple to use. Also loved my charges and tips going straight to my credit card and not having to fuss with currency.
This app failed 1/5
I just got the app and I tried 4 times to get a taxi in Milan and nothing showed. It made me miss my train and I had to spend an extra €70 to get to the airport. Worst app ever!!!
Terrible app. Just fund a cab or call Lyft 1/5
By cab travels
Wretched. Drivers cancel constantly if they find another fare or better destination. London cabbies are way better.
The most recent expensive taxi app. The estimated fare is at least 2 more than suggested price for a taxi!
App estimates are low 1/5
I’ve tried MyTaxi a few times in Rome. I’m at least two cases the fare ended up 10% over the highest estimate. This is frustrating to see over and over.
Good app - some missing features 4/5
By fidus achates
Please enable to have be able to save favourite places (ideally with further pick up instructions for drivers, per place).
This is hugely missing.
Bad customer service 1/5
Driver left us 10 mins away from destination and after contacting mytaxi they didn't bother responding for days and didn't even give a partial refund.
Suggest everyone stays far away from this app.
App is meh, service is absolute garbage. 1/5
Want drivers to constantly cancel on you?
Enjoy higher costs from point A to point B?
If yes, this app (and for-hire taxis) are for you! Let's face it, locales that don't have uber/ride-sharing are for knuckle-dragging savages. This app lets you share in the locals' frustration of being held hostage by sub-par service and over-priced taxis services. Really helps you absorb the local flavor and time travel back to experience 18th century business models.
If you have to use this app, I feel your pain. If you just want your ride to be frustration free, petition a ride-sharing service to operate in the area you're using this app. Let's all help put the traditional taxi service business model where it belongs: in the ash heap of history.
Always works! 5/5
It’s just pleasant to have something work glitch free. From hailing to paying, I’ve had no problems in over 30 trips now (in Spain mostly).
PENDIENTE CON LOS TAXYS RESERVADOS 1/5
I had the opportunity to book a van taxi two days in advance to go to the airport.
45 min before the driver canceled the trip.
I had to hire two taxis to get to the airport (I had a lot of luggage)
If they are not going to comply that they do not commit or warn the day before to be able to resolve.
Easy to use 5/5
By Aaron in Berlin
Easy to use
Dont use this app in Italy, taxi drivers are thief!! 1/5
By Anti Ad
I requested a taxi driver for a morning ride in Rome. The thief (taxi driver named Alessio) told me that I need to pay him in credit card when the app was going to make the charge. I asked for help in MyTaxi customer service and they are refusing to refund the double charge from that thief. Beware in general for all taxi drivers in Rome but specially dont use this app because it authorize thiefs to register. Uber is better.
Dublin City Centre to Airport 5/5
I used the preschedule to book a 5am taxi to the airport in Dublin, because busses at that time seemed unreliable and I wasn’t sure if I would be able to hail a cab. Driver was right on time, didn’t overcharge me, and was very nice. I can’t speak to the app in any other city or country, but from my one experience, no issues at all in Dublin.
American traveling through Europe 5/5
I used Uber in some European countries. Not always the cheapest. Rome does not have Uber. You can pay with your phone without ever pulling out your card. Works just like Uber except you have to swipe to pay when the ride ends. So much more convenient than hailing a taxi that can’t charge your card or doesn’t have change.
Wait time usually Longer than listed 2/5
Can get pricey - My friends say uber is cheaper
Doesn’t work in Nuremberg 1/5
I downloaded this in Nuremberg and ordered a taxi 2 hours in advance. 15 minutes before it showed up there was still no driver info. 2 minutes after the pickup time it still said searching so I cancelled. Tried one more time and it searched for 5 minutes and said no taxis were available in the city. Went to the train station and there were 20+ taxis waiting and 30+ waiting at the airport. Waste of time.
Decent taxi hailing, wildly inaccurate prices 2/5
Good for getting a taxi, but the estimates were way off. Our ride ended up costing 2x the estimate with no traffic at 1am in the morning.
I will be using uber when I can for the price assurance.
No fare estimate 1/5
This app used to have a fare estimate, it was usually off but still gave you a (very) rough estimate how much a taxi would cost. In recent updates they’ve taken this feature away
Sounds great until you call a taxi... 1/5
By Kinsale Greg
Tried to call a taxi in Cork city on a Wednesday evening. "No taxis available." Might as well delete the app.
Super convenient! 5/5
Best way to hire taxis in Ireland. Makes business travel and expenses easier. And is the only way to score a cab in Dublin.
Don’t bother if you’re in Dresden Germany 1/5
By Andy Cowley
Hopeless service in Dresden. There appear to be about 2 cars with this service in the entire city and they never respond to requests for a ride. App is ok however.
Too much expensive
Can only use cash? 1/5
Refuses to accept payment options other than cash. Completely useless.
The review is for the company not the app 1/5
Non existent customer service. Overcharged me, with no responses for weeks. I wouldn’t touch them with a 6ft pole.
You’re on your own 1/5
According to their customer service, and to the experiences many users have had, the only thing mytaxi is intended to be used for is hailing a taxi. Full stop. Are they responsible if drivers keep cancelling on you? No. Do they try to implement any quality control with regards to who operates as drivers for them? No. Do they care or will they help you at all if you get ripped off? Absolutely not. Honestly, it’s probably not even worth it to use this app for hailing a taxi. You can just use it as a live map and then hail the taxi yourself. Or use any other app which cares about its users. Good riddance.
Much higher price than estimate 1/5
APP showed Estimated price was 25 euro, finally he charged me 79 euro! It is my First time using this APP but it is the last time too.
Not a good experience 1/5
My first taxi canceled on me. The second taxi was about 10 Euros over the estimated price. The third taxi was supposed to be a 6,30 Euro price, and ended up being 8,60 Euros. The driver was late. We arrived in the estimated time once we got in the car, but the man used the taxi meter and it was more expensive. Not happy.
Taxi did not show even though the app showed him coming 1/5
By les san diego
I pre-booked a taxi to pick us up this morning from Smithfield for a 6:00am trip to the airport and when I was watching the App the trip disappeared. I called for another cab and he came (at 6:12am). I told the driver and he told me that the other driver probably accepted a higher paying fare. He told me there was no penalty for the driver taking another trip
This is a deplorable way to run a taxi service, it’s my understanding that “M Taxi” doesn’t care about their customers as they get a bigger percentage of the fare.
If I was not watching the App I would not have known.
Shame on you for letting this policy exist and standing your customers
Sleek UI doesn’t save this failing app 2/5
Well the user experience might be pleasant enough to try to order a taxi the app is fairly inaccurate when it comes to telling you when your Taxi will arrive and you should not be too surprised if your taxi cab driver leaves you in the dust as a result.
How come that estimated price is 7-9 but actual charge 35? Besides that impossible to submit complain about that in your app.
The app is not loading 1/5
Starting yellow screen and nothing more
Not good 1/5
I live in Barcelona. My taxi always gives the approx charge way too low! I have never paid what the approximate charge says. Often The taxis are dirty, the drivers as well. Some talk on the phone while they drive. That’s why the Cabify is better! Clean cars! Drivers clean! Water! No talking on the phone for the drivers. You can choose your music, or no music. Come on taxis!!! Get it together.
Estimates are off 1/5
The estimate that the app gives has been IMO grossly off. For a 20euro estimate it was actually 30euro. The second time it was a difference of 12euro estimate vs 20euro actual fare. I’ll stick with using Uber.
App gave driver the wrong direction to hotel 3/5
By Woodstock Robert
I’ve used this app once in Rome. I selected the hotel from the app’s drop down. The driver didn’t have the correct directions (not sure if this was the mytaxi app or something else; TaxiMe drivers use the TaxiMe app). The app estimated 9 euro and the charge was almost 21 euro. We negotiated to 10 euro. I signed up for mytaxi using cash and I recommend others to do the same.
DO NOT DOWNLOAD 1/5
They trick you and it has the worst costumer service
Pre-ordered 4 or 5 cabs in the last month and was cancelled on that morning 1/5
When mytaxi first came out, I was excited to find an easy way to book a cab. However, I didn’t expect it to be so unreliable. My family and I live in the city and we have now been cancelled on at least 4 or 5 times when we have pre-booked a cab well ahead of time. If you are looking for a larger cab, DO NOT USE THIS APP. They will always cancel on you last minute if they find a fare that is more convenient for them. After I supported the idea of the taxi strike this past July, I can now say I’m fed up and have no problem using UBER and Cabify.
Used this app while in Rome and the only thing good about it is that it summons your taxi. Not once are the quoted prices honored, not even close, we ended up paying almost double each time. More than one taxi driver said “mytaxi doesn’t work here, or mytaxi no good”. They need to adjust the pricing quotes or make a different agreement with the taxis whereby the quotes are honored!
The worst app ever 1/5
This is by far the WORST app I have downloaded to get a ride. I was waiting for a taxi for over 30 minutes, and in the end, I hailed my own taxi. Do NOT use this app. It’s really bad and doesn’t have enough taxis to actually find you a ride. Do yourself a favor, take out cash, and hail your own cab.
Don’t recommend 1/5
If you are in Rome, don’t bother using this app. Mytaxi is inconsistent and paying more for the Uber is worth it. Estimate pick up times and fare estimates have been incorrect each time I’ve used. Wish I would have trusted the other reviews.
Needs Work 3/5
I would love this app more if the estimates were more accurate, I’ve found they can be off by as much as 5-10 Euro. Also would like it for a taxi driver not be able to accept my request and then drop it. I had this happen three times on day and twice by the same driver. If they accept and then drop the request they should be fined or eventually banned from the app.
I do find this is a good amount cheaper than Uber!!
Rates and estimations aren’t close 1/5
Just realize that the estimations for fare charges are woefully low. App estimates 12-14€ for taxi to Airport (Madrid-Barajas) but cost was over 23€. I should’ve used Uber and won’t use MyTaxi ever again.
Don’t Use This App! 1/5
I wished I’d read the multiple other reviews before giving this a try today. We are in Rome, our request said a taxi would come in 2 minutes. It was 10 minutes. Next, the quoted fare was €7-8. It was €20, with a “discount” of €4. I loved the idea of using it & paying from the app, but they need some serious review as a company if this is going to stay. Double the quoted price? Seriously! I guess I should have asked how much before we got in the cab.
Consistently Inaccurate estimates 1/5
By Rtolps (also Instagram name)
Always significantly higher price. Pretty deceitful. If uber and lyft can get an accurate price ahead of time that so can this app.
Not functional and misleading 1/5
Downloaded the app to use where other ride hailing services aren't offered. App did not provide estimate once ride was booked and in progress. Map function was not updated during my travels, and app kept crashing when trying to take payment. Led to cab driver entering in much higher amount then original range pre booking provided. Gave excuse for this but I needed to catch my flight. Frustrating and not helpful.
Inaccurate fares 1/5
We used this app while in Rome, Italy and we were better off with sticking with what we know (Uber). We were given an estimate of 11 € for a trip to a restaurant. When the taxi driver picked us up, the meter started off at 6€. The trip ended up costing over 24€, over double what we were given an estimate for.
After inquiring about it with the taxi driver, he got hostile with us and threatened us by calling the police.
We tried to take it to customer service and they claim that the taxis are able to start charging as soon as they accept a ride, not when they pick you up.
This is why taxis are going to go out of business...they start charging you before they even pick you up and they’re dishonest about their fares.
It took that one experience and we deleted the app and went back to using Uber. At least with Uber you get an honest estimate, the drivers are friendly, and in Rome they even drove a mercedez-Benz instead of a crappy mini van.