Better than nothing 3/5
Like many other people, I found that my final fare was far more than the estimate. Still, he was the only thing that would work in a part of Milan where I could not hail a cab on the street. The taxi industry still does not understand why so many people including me far prefer Lyft or Uber.
Do not use!!! Overcharged. 1/5
Do not use!!! Overcharged
Estimate was €15
Says you can pay by credit card.
Forced to pay in cash.
Annoying Failure 1/5
I agree with others who say its a deceptive app. Fare never matches the estimate. My driver had no incentive to take the short route (ignoring his GPS to pump up the fare) and the in-app pay system failed, so I had to pay cash which caused more problems. Also the promo codes the app touts online never work. A waste of my time.
App said 8-10 euros. I paid 35 1/5
What the heck? Uber never does this crap.
DO NOT USE THIS APP 1/5
UBER IS BETTER
Don’t download this. Had three rides randomly canceled and then the fourth finally went through. We got charged 10 euros more than the stated fare and couldn’t get the money back. Avoid this app.
Charges 1.50 EUR to pay in app 1/5
Stupid app, charges 1.50 EUR to pay in app rather than cash in the taxi. Why not make it convenient for the customer? UBER so much better!
TERRIBLE, Deserves no stars 1/5
My review is slightly biased because my first time and probably only time using this App was in Rome. The drivers have bad customer service. To top it off the app will give you an estimate (just like uber) of how much your ride should cost and it was ALWAYS wrong. The drivers start the and run the meter way before they pick you or or start you at an 8-10$ base so be prepared to pay over their estimate. I understand that is how taxis work but in that case get yourself an Uber X and pay the same or less for a nicer car! The second time using this App the drivers were grouped up waiting outside a metro stop saying it had to be a minimum of 20$ base! Yes, 20$! Meanwhile I caught an uber x and paid 16$ to my hotel. Be very careful while using this App because you will be scammed. Take a regular cab or Uber. I hope this isn’t happening everywhere but it was in Rome.
Worked pretty well for me. 4/5
By CA in Dublin
I used it in Dublin. It got me a taxi without any problem; could track it like Uber. The only issue was remembering to tell the driver where I was going. This was May 2017. I see the app asks for your destination, so the developer will eventually figure out how to tell the driver.
This is stupid and annoying 1/5
By no fn nickname!
Please stop sending me constant updates. I use the service when I need it. Not looking for a pen pal.
Actual prices nearly double estimate. Estimated prices were in line with actual charges outside the app for similar distances. Driver also refused to give change and claimed it as a service fee.
Totally different pricing 1/5
By Muze Pres
The app said our ride to the airport based upon our location would be 15 - 18 euros, we were charged 39.38 euros!!! Terrible app, and can’t be trusted for price. He did show up on time and was pleasant.
Very nice alternative to Uber. You don’t have to pay with a credit card. Estimations for travel or a little under rated on the app, but nothing extraordinary. Wonderful app.
Wasted my time 1/5
By Yo yo moe Schmoe 00
I got this app through recommendation after coming to an airport. I hailed a taxi through the app, and the driver cancelled on me. I repeated that and all three attempts to hail a taxi had them all cancel on me.
Way underestimate the fare 1/5
Rome, Italy - We couldn’t get through to the regular taxi company so I found this app. He came within the 2 minute ETA. Not friendly but I found that to be the case with most Romans. It said 5-6 Euros in 9 minutes. 15 minutes later and 10 Euros, he needed to see my app to pay through the app but I didn’t have wi-fi so had to pay in cash. I do NOT recommend.
Fares were always much higher 1/5
This app is either intentionally deceptive or broken. I’m Italy if we were quoted a 10 euro estimate for a ride across town, it would routinely end up being 15 or 16 euros.
This may in part be due to Italian taxis starting their meter when they start driving to come pick you up... which the app should still be able to calculate since it knows exactly where the cab is when you hail it.
The app could be improved a LOT if local taxi fare calculations were explained within the app. I thought maybe our driver was ripping us off by starting the meter at 6 euros when we first got in, and also the rate per km went up a couple times as we drove. I googled Italian taxi fares in the cab and ended up reading this was normal for this area... but why couldn’t the app explain this for me? Seems like an obvious opportunity for them.
In league with crooks 1/5
By ripped off in Rome
Ripped off on fare. Sent two separate complaints and waited several days..... no response. With Uber there would have been immediate remediation. This app allows and supports crooks. Get an Uber instead.
Dishonest. Deceitful. 1/5
I took a 5 minute taxi ride. I was told it would cost €11. I was charged €30.
The driver told me his fare started at €20 because of where he was when I requested a ride.
This is a scam. Do not use unless you can afford to pay whatever they feel like charging.
If you want to know what you’ll pay, stick with Uber or Lyft.
Get this for visiting Dublin 5/5
We visited Dublin for 1 week from SoCal, U.S. - great weather &traffic. Dublin Busses are pretty good normally, but weren’t always where we needed them fast enough, esp. on super cold (to us) nights. Or if we missed our stop. Also, if you’re trying to catch a 7am tour meetup, a MyTaxi is SO much easier, and incredibly, even available at 0630. MyTaxi: gotta have it!
Less expensive than Uber Black 4/5
Rome only has Uber Black vs. regular Uber or Lyft. Used during my stay in April 2018 when not close to a taxi stand. No issues, cheaper than Uber Black. Would recommend.
Terrible app 1/5
Rate was over double the estimate, not sure whether this was the taxi drivers fault or the apps fault but it was totally unacceptable. Skip the hassle and use Uber or Lyft instead.
Perfectly decent taxi-hailing app. 5/5
I have been using MyTaxi since early January while studying abroad outside of Madrid and have been very happy with it. I am almost always able to get a ride on-demand, and the taxi drivers who have picked me up have been very cordial and professional. Yes, the taxi drivers usually turn the meter on when you request a ride, not when they actually pick you up, and yes, the cost-estimates are sometimes inaccurate, but this is a taxi-hailing service, not a ride-share service. If you expect this app to function exactly as does Uber or Lyft, you’re setting yourself up for disappointment. If you want a reliable, easy-to-use taxi-hailing service, this app is perfectly fine.
Poor customer service 1/5
Gett and Uber are much better
Works beautifully 5/5
Exactly what one wants and, unlike Über, the driver knows the streets of London like the back of his hand. Perfect performance, and on occasion, you enjoy a knowledgeable tour guide as a driver. Much better than the amateur hour at that other firm.
10x better than Uber in London 5/5
Fantastic app. Summoned taxis within 60 seconds to our hotel in Paddington every time. Took 4 taxi trips with a family of 4 across central London - cost way less than 4 travel cards and was door to door with friendly drivers every time.
By comparison our Uber driver missed dropping us at the Tower of London - didn’t know where to drop us off, drove 1/2 mile further to find a drop off point.
My Taxi trounces Uber (and I’m a big time Uber user in SF and NYC).
Great in London 5/5
By Frequent to London
The only way to go when in London.
The uber drivers may not speak English!
With the black cab you know what you’re getting. Have only had good experiences with them.
Good app 5/5
Never using the app again 1/5
I ordered a taxi for April 3rd (normal working day) on April 2nd (Easter Monday). Even though the ride itself was on a working day I had to pay a holiday NIGHT fare (because I ordered after 10pm) because that’s when the order was placed.
Moreover the app ads extra costs for going outside zone 1 without notifying. When ordering the taxi you have to set the pickup point and if it’s in zone 2 I think it should be included in the original price straight away.
Auto logout when you need this app 1/5
This application could auto logout you on a random network error. It's fun when you are on a cold street and you want just to get home.
First Experience With App - Disaster 1/5
I downloaded the app today in Italy and requested a taxi at an “estimated” rate of 12-14 euro. The ride cost 35 euro even with the very nice driver reducing it by 10%. Apparently the meter starts when the driver accepts the ride, regardless of how far away he is. Driver offered a code to reduce the fare for a first time rider (me) and even after a phone response from Germany with a code, app failed to accept promo. Bad experience, stay away.
very convenient and fast 5/5
very convenient and fast
Very easy app to use. Love that I can preschedule a ride to the airport in advance.
Especially helpful for when language might be a barrier.
The Worst 1/5
Deceptive, drivers will cancel on you constantly. The absolute worst ride share service I have encountered so far. Additionally, their fare estimator is a complete scam just to get you to order a car. Expect to pay double whatever the estimated price is. Will never use again.
Fare was more than estimate provided. Also driver said I cannot use PayPal through this app and asked for cash or credit. I told him I linked PayPal to the app but he didn’t oblige. I canceled my trip through the app while I was still sitting in the car at my destination so he couldn’t double charge me. The only reason this gets one star is that I got to my destination. I couldn’t wait to get out of he car. I’m a long time Uber/Lyft user and there is no comparison. I even used Cabify last night and it was great. Not sure why I even tried this one. Don’t waste your time.
Trash app 1/5
By Pris love 15
Dont even use! The taxi driver even told us that it never works. Was left looking for a cab for 45 minutes here in Barcelona
Buyer beware 1/5
You’re better off just calling a taxi. This app billed my credit card and the driver said I was marked as cash only. This happened twice. Drivers only accept cash they don’t recognize the apps credit card payment.
Payment doesn’t work 2/5
It was not possible to add a credit card for payment— I got an Error 401 from Tomcat, which means the whole card registration bit is a web view, which may or may not influence your opinion of MyTaxi’s security practices.
Be careful they double charged me the one and only time I used it. Contacted what they call customer service 5 times no response. Nothing has changed in the taxi business. It was just taken to the app level. Still stealing money. Recommend Uber or cabify or any of the other reliable apps
Unlike Uber this app’s estimates are often off. It says a cab will arrive in X minutes but it hardly ever does. Fare estimates are almost always off too. I use this app in Germany because I don’t really have a choice, in countries where I do, I ALWAYS switch.
Deceptive and misrepresented fares 1/5
Used in Spain: this service just uses the regular black and yellow taxis. The driver took the best most direct route and did not add any unnecessary fares. There was also no traffic on the way. However, the myTaxi estimate was €16-19. The actual final fare was €33. This is a gross misrepresentation of the actual fare and renders this service useless. Disputed with no response. Uninstalling. Beware!
With credit card set up, it works smoothly! 4/5
If this app accepts ApplePay as a payment method, it’s 5 stars for me. I am a big fan of London black taxi and try to avoid Uber whenever possible. My partner and I used this app for the first time. He ordered a ride twice in central London without adding a credit card to the app because he was going to pay by ApplePay at the end of ride. Both times, the car showed smoothly but he ended up paying by cash because drivers didn’t want to take ApplePay or credit card. As for me, I was also not comfortable to add my credit card info to the app, but I did, and pre-ordered a ride from London to Heathrow for the next day. I was a bit nervous, but it really worked perfectly. When the driver started heading to the pickup location, I was notified by the app. He arrived 30 mins earlier than I had requested, but he was going to wait for me. In the car, there was £10 discount promo code for the first ride. So I was only charged £45 for £55 on my card. I would definitely use it again in London!
Deceiving fares 1/5
By Spartan student
Fare estimator was €12, ended up paying €27. So expect to pay twice what the original estimate is.
Worst ride hailing app I’ve used 1/5
This app replaced hailo in Dublin, and it is TERRIBLE. They’ve introduced a “prebooking surchage”, which makes using the app more expensive than hailing a taxi on the street. Although I live in the city centre, the time to find a taxi is frequently really long, and the wait time will be significant as well. Finally, whenever I try to prebook a taxi, it always claims there are none available (yet when I try to hail one via the app at the time I tried to prebook, I can always get one).
I would absolutely not use this app given any other option.
Waste of time 1/5
I couldn’t add any credit card - all allegedly rejected by the bank. Contacted the tech support, they asked for more information and never got back to me.
Waste of time.
Ripoff - ugh! 1/5
Quoted me €16 to get to the airport. Ended up being €29. Didn’t have much of a choice, did I?
Terrible inflation 1/5
Meter started at 6 Euros and the driver was 3 min away when I booked. Then he charged us for bags an additional 3 Euro. So to start by just getting into the taxi we were at 9 Euro. Terrible rip off Avoid it!!
Price estimates are not accurate 1/5
This app is not like Uber where the rate is prefixed. The rate charged at the end of the trip can be whatever the driver wants it to be, and they'll add extra fees at their discretion like a 4,50 euros "pickup" fee. There is another app called Cabify that I think is more like the Uber of the US.
Uber is better, unfortunately 2/5
By Trevor 23
Truly horrible app experience. I couldn't enter my destination or get an estimate of costs, either before out during my trip.
I tried MyTaxi because I'd rather not support Uber, but it's clear after this experience why Uber is winning--they are both cheaper & better.
I knew from Google Maps that MyTaxi was going to be more expensive, but I chose them anyway. But then they added a €1.50 surcharge to pay by the app, which is absurd.
To add to the incompetence, they asked me to take a survey to rate their app, but when I selected English as the language, they only let me report on London & Ireland. As if English speakers only use their app in the UK.
There's so many reasons to avoid Uber, this company could really be a competitor if they could just stop stumbling so much.
Deceptive. AVOID. 1/5
Quoted 16€ and was charged €37. Also had to try three times and wait 30 minutes total. Terrible app. Used once and deleted.
Causes credit card to be cancelled 1/5
They did a zero charge transaction on my credit card( I hadn’t used service in over a year) and set off a fraud alert. Will be without a card now for next week. Will be a better place when whole world is on uber.