Could be good 2/5
Not being able to select airport and having to use location services ruins the app. And this even before getting to information it provides which may be inadequate/inaccurate as others say.
Get me to the gate on time 5/5
By Quagmire Hall
Well we can do it. With all this great info and my tired old feet, I’ll make it. Thanks for my TSA Ap. I’ll try it out tomorrow Am.
And hugs and thanks to all the people working at ATL check in etc ... with out being paid. Bless you. Ckn
No updated info 1/5
I downloaded during the government shut down. None of the information was current or relevant . If you just want some information it is ok. Don’t count on it for accurate wait times.
My Airports doesnt work? 3/5
I cant get rid of the nearest airport, that I do not use. It is on my default page instead of showing my favorites first.
Promising but needs workflow help 3/5
Homescreen defaults to closest airport which is not one in my favorites list and there’s no way to go from favorites list to wait time data. Have to get there with a manual search for the airport...
Unpaid Agents 5/5
By SLC Traveler
Just wanted you to know that the agents at PDX were gracious and positive this morning even though the twerp in the Oval Office is taking their livelihoods away from them.
My question is....is the Director of the TSA being paid while the agents are not? If so, shame on him/her for accepting their pay. People are suffering out there.
TSA app 5/5
I had a question and was able to send message to TSA. They answered promptly and very polite. Great app!
What can I bring crashes app! 2/5
Please fix the What can I Bring option! Every time I try to open it the app crashes!
AP great and really works 5/5
Started using this app while traveling over NEW YEAR 2019. Worked and was accurate on wait times.
Also, shout out to all the TSA agents working professionally with huge crowds on Jan. 5 in Denver. They were polite and really helpful.
No reason not to get this app if you fly to travel.
CRASHES NONSTOP OUTSIDE THE US 1/5
Can’t use the app outside the US. Crashes immediately upon opening. Beyond unacceptable and ridiculous.
KTN on iPad doesn’t save 3/5
This works fine on my iPhone, but on my iPad when I try to save the KTN number, it doesn’t save. It confirms that it’s saved, but when I exit and reopen the app, it’s gone.
Broken and buggy 1/5
Doesn't work. Crashes on iOS 12.
Not much here 1/5
By waterfront thug
Disappointed I got this app. Big Brother wanting to track my comings & goings. Deleted !
Just downloaded the app and it crashed out twice in the first two minutes so I deleted it. Super disappointing. I just deleted it. Hopefully they will fix it next year.
Nearby Airport 1/5
Why in the world do you not allow me to remove the airport identified as “NEAREST”. I wouldn’t ever use that facility and seeing it at the top of my list is disturbing every time I open the app.
TSA needs a total makeover 1/5
At least the app can’t be as rude to their customers as their agents.
Get rid of TSA and put an entity that values those it serves instead.
What does it do? 2/5
By Studio X7L
I’m happy that TSA decided to make an app, assuming the purpose is to reduce frustration. But what I see instead is an app that tells me little more than I already know. Not sure why I should keep this app on my phone if it does no work that it could use when traveling.
Initial use is frustrating 3/5
Very clumsy getting airports loaded until you get used to it.
By Sam Brothers
This app does nothing. I can ask the attendant for wait Times. What is the value add here?
No numbers 2/5
This app would be useful if it provided actual wait times. Instead it graphically tells what the wait is compared to “peak” with no numbers. Might be useful for a local with a lot of experience with their home airport, but not anyone else.
Not helpful 1/5
This app pulls up Pueblo, CO airport based on my home location 15 miles from SLC. Huh???
And it has little bars that are, I suppose, to indicate the wait times. But no actual numbers next to the bars so it is impossible to know what the bars actually mean. Isn’t this the main reason for the app?
How much taxpayer money was spent on this garbage?
The list of what you can and can’t take on a plane does seem to be comprehensive and may be helpful someday, so that is good.
By S14 Nightmare
The app is just like the company it’s useless, we are better off without them.
Decent app, does what it says 5/5
Good stuff from TSA
Can’t change default airport 3/5
This seems like it can be useful, but I can’t find a way to remove the default closest airport, which I never use, or at least drop it below the ones I actually fly from. The what can I bring list is helpful; there are things there I wouldn’t even have thought to ask about. I’ll revisit this after my holiday travels and adjust the rating if appropriate. Three stars for now, meaning average.
It doesn’t work!!! Waste of time!
Decent app, missing a few things 3/5
This is a decent overall app, but there a few items that need polishing. One thing I wish they would address is leaving the TSA Pre-Check gates and times up 24x7. Simply listing hours of service, rather than not showing up at all, would be more helpful!
Cannot see wait times 1/5
No indication of what the wait times are for my airport despite the app claiming it provides that info.
Rejected in LAS 1/5
TSA Pre has worked well, until today in LAS. When I got to the security check, the agent said I wasn't prechecked and sent me to the back of the non-TSA Pre queue, behind about 300 others.
Doesn’t do much 2/5
I had hoped this would be much more helpful; however it just doesn’t help much.
It doesn’t tell you which security line at the airport is the fastest.
It shows you a graph of relative wait times at the airport. However there is no scale on the graph, so you can’t tell if the longest wait time is a few minutes or a couple of hours. And as mentioned before, it doesn’t break this info out by the different security lines in an airport.
It does show you what items are allowed / prohibited in your carry-on. However, I don’t see this as a big selling point.
Birth Certificates 3/5
By Demming Sennett
The setting up of the appointment was nice and smooth, however I fail to understand the statement of “your birth certificate is to old” which was the answer I received at my appointment to finish the application. This make no sense that an original birth certificate is NOT excepted.
Please fix your system it’s a little broken.
What did the bars mean? 3/5
I see bars for wait times but no numbers. No clue what the wait times are.
What can i bring? 5/5
I like how I can find things easily on prohibited items. Thanks,
So Far So Good 4/5
I find using this app easy and informative. If there is an issue or question about something I want to put in my carry on I just email them. Usually within 24 hours I have an answer. A very useful to for any traveler.
Great App 5/5
By Yisroels' thoughts
Gives up to date suggestions to speed your travel, good tips and clean simple app.
This hasn’t really helped me yet 3/5
As an executive platinum on American I fly several times a week. So far this has been relatively unhelpful. How do I input the wait times for my fellow travelers? Maybe if we have more people using it, it will be more beneficial.
Histogram is useless without y-axis scale 1/5
While the histogram gives one a relative feel in relation to the ‘peak’ wait time, without knowing whether the peak is 15 min, 1 hr i.e. some time this graph is useless. This is a math 101 skill in setting up a graph.
Very limited and basic. 1/5
By Amazed sensi consumer
I hope to see a new and improved app. Most of the airports have better information on their websites and apps.
Flawed App 1/5
No matter how many times I change the Airport to the Airport I fly out of, it still wants to default to a local airport I never fly out of. I only have one airport in my “My Airports” list but it still keeps showing another airport. It also doesn’t remember the time I put for traveling. Very primitive glitchy app.
Immediately crashed 1/5
I’ve been using this app for approximately two minutes, trying to check the security wait time at LAX (no information, so it was pointless anyways) and it’s already crashed once.
There is no useful data in this app. I used to be able to look on the TSA website for actually wait times in minutes. I can’t find that data so I hoped it would be in this app. This app does not show wait time in minutes. The display has no y axis label and is just an estimate of busy-ness.
By Akira Dawn
No response. Devs might want to look into revising chat! This may not be the best forum but I know I am not the only one to post problems in a review. This is definitely a promising app but my 5 * review will have to wait a few revisions to see if they can fix chat.
TSA Review 1/5
I have tried to renew my TSA Pre-Check since November 2017 with no success!?
Why is this so difficult?
I have called.
I have E-Mailed.
I have been to the TSA Office at O’Hare.
Always right! Helpful for getting to the airport on time 5/5
By traveling nixes
Always right! Helpful for getting to the airport on time
The KTN won’t save and keeps asking me to put it. Poorly design
This was a good app at one point 2/5
I downloaded this app years ago. Initially it was a fantastic app and I used it all the time. Then as I have upcoming trips and I need to used this app...there is an error on everything from choosing my airport to what can I bring. Clearly I am not the only person who is experiencing this issue and it needs to be fixed.
Just installed the app on my iPhone 6. Constantly crashes. Only opened once just after I installed the app. Now nothing.
Great APP 5/5
Saves the day on every day of travel. Thank you.
Needs more current information 2/5
I am hearing that there will be limits on powders starting in the next few days. It would be nice (competent) if that information was included in the app. Why can I only get this information from magazines? Shouldn’t I be able to get it directly from the TSA?
Find something else... 1/5
Wait times are based on what users upload, doesn’t have historical data available(so accuracy can be not great) The what can I bring section tells you to review the “What can I bring” document but doesn’t provide a link. It lets you apply for pre check within the app, that is about the only useful feature. I thought apple banned apps that were just bad containers for websites.