Terrible App 1/5
By Big Red Head
Crashes regularly, deletes free rental days off of your account, and cancels reservations. You should avoid this app as it actually makes your experience worse with National then it already is. Sitting on their customer support line is less painful then using this garbage.
My trips issue 2/5
By Cloud Trader
Cannot see my reservation through my company agent. I search and find it, but cannot figure out how to add to my trips.
App Review 3/5
I would be great to be able to see when a members free days expire on this App. Calling the customer service line is the only way I have found to be able to do this. Love the App though, but there’s always room for improvement.
Car rental 5/5
Very disappointing in BHM airport the rental car needed vacuum dust on the panel and had the smell of smoke in the rental was all away from airport.Service was terrible in Bhm.
Frustrating App, Frustrating Company 1/5
App just sends you in circles when you are doing the most basic things. But that’s the same thing the company does over the phone so I’m not surprised.
Incredible App 5/5
I rent a car twice a week for work commute and this app completely has taken the hassle out of the process. Extremely pleased!
First time ever used 4/5
By ME 5129
Very easy to load and use. Easily found my account and loaded all of the data as seen with my on line account. Plan to use as the new normal way to reserve cars for my travel.
App would be much better if reservations could be changed in app.
Slooow service in Madrid!!!!! 1/5
Super slow service in Madrid airport
Crazy app 1/5
Program won’t let me reserve a car for more than 1 day.
Not Adequate 1/5
By Fleeced in California
Can’t change my rental
I want to return before due date and to a different location
Signs me out a lot even though I choose the option to stay signed in, better memorize your number and password....
difficult to use 1/5
it logs me out all the time even though i have asked to be kept logged in.
App broken 1/5
When you try to reserve a car, it won’t let you past the second screen on iPhone X
Without Equal 4/5
I travel often for both work and pleasure. Like any frequent traveler, removing bottlenecks and points of friction from my path makes my travels even more enjoyable. I’ve tried nearly every rental car company in the marketplace.
With a spate of mergers over the years, it’s sometimes hard to tell if one company that your vetting from another for your business is affiliated or not. Over the years, I’ve noticed a National consistently distinguish itself from its peers. Like being an industry innovator in allowing you to reserve at a level that allows you to choose your own vehicle. A move, many others in the industry (clumsily) tried to follow.
No organization is perfect and National definitely has some areas it needs to improve. I find the consistent area that’s 50/50 is the quality of customer service among staff at particular airports. I’m not going to name them (we & they know who they are), but airport rental customer service is either spot on or like a group of people serving out a karmic debt.
Equally, whenever I’ve encountered a problem, the agents at customer resolution have always exceeded my expectations and quickly resolved he issue. That fact, coupled with the ease, quality, and reliability of the app, makes National my go to choice for car rental.
Warning! this app runs in background even when closed 1/5
I work in IT and was capturing web traffic to troubleshot an issue. I was surprised to see 70% of the web traffic was going to a National web site. Even after an uninstall in continued. A reboot was required. I had not used the app in months. I can not imagine the impact on my data and battery. I also wonder what they were collecting.
Won’t stay signed in 2/5
I use this app every week for my rentals, and it’s frustrating that even with “Stay signed in” marked it still makes you sign in every time. As an Executive Elite member for years, I love the app but hate having to log in EVERY time since the latest release update.
Use to be better 1/5
What’s up with having to Log-In every usage? It used to hold your access at least until the next update?
Love national 5/5
By Rebel 911
Love this app and love working with National.
V/P Operations 5/5
By fred p ott
Who helped me navigate my reservations on the call line was AWESOME!
It doesn’t work well 1/5
By Ian Ei
It keeps changing my return date!!
Always double check 1/5
I fly in to Executive airports like Wilson Air and Signature Flight Support. When I use the app 99% of the time my vehicle is not there even after checking the box to have it delivered at the FBO. Very poor service when you are on a time schedule. The FBO always has to track down my vehicle and I wait for delivery.
Can’t cancel reservation on the app 3/5
Can’t cancel reservation on app
Vehicle Availability and Maintaining 1/5
By Disappointed Executive Member
The past couple of months every National location across the country that I have reserved a vehicle is out of cars and I have had to wait until they can get vehicles brought up from the car wash. I have had maintenance issues twice and each time I am downgraded on my replacement vehicle. Why should I stay loyal and work to be Executive if I’m not treated with the same loyalty?
Rental in Mexico City 2/5
My reservation for a small SUV (Equinox...) was a hassle. , we waited over 90minutes at the airport, the offsite rental office did not pick up calls, and so I finally went to the offsite rental office. They did not have the same size car and Instead put us in a smaller car at the same rate. They said they will give me a discount at check in but have been vague about t. Very frustrating after it was so easy to make the reservation online.
App is not very functional 1/5
By Muskokie in Okie
I find this app used to be very good. It’s now very buggy and crashes a lot. Their system keeps going down. I love National... hate the app with a passion
Change reservation 5/5
It would be nice to modify an existing reservation on the app
Horrible coupon experience 1/5
National is great most of the time - but finding and applying “OneTwoFree” coupons is an UNBELIEVABLE hassle. Who has time for this?!?!?!?
Having to give a review 5 min into using the app
Keep me signed in 3/5
The feature where you toggle to stay signed in does not work!! So annoying!! Other than that I would really like the app.
Simply put... 5/5
By Sedric C.
The Best 5/5
By Heath 143
I only rent from the best!
App not working properly 1/5
When I is the app it only opens when I’m connected to WiFi could be human error but it should not need WiFi to work properly.
Charged over $500 for a rental without my knowledge or approval.
Syracuse Hancock International Airport Staff 5/5
You can’t ask for a more kind, generous, understanding, patient group of people. Those folks at the Syracuse Airport are always prompt, productive and ready to handle anything thrown at them. I’ve seen them make accommodations with very few cars in the lot to taking an uncleared car to get cleaned, gassed up and pulling it to the front for customer satisfaction. That’s what I call Quality customer service. This team is a 5 Star team and I am happy we do business with them.
Love the Camry 5/5
By Bob Seavers
I always enjoy National Rental Car selection of cars and trucks. The app is great and saves me time. Thanks for the great service.
Fastest rental cars 5/5
Great deals fast! The Emerald Aisle rocks!
Like many aspects of National, the app is lacking 1/5
A key way to judge any company not when things go right, but how do they respond when things go wrong. National is a perfect example of this philosophy. Take for example the countless times when returning a vehicle and that location charges the wrong amount or wrong credit card. Calling the corporate number, the National team members can’t lend any assistance. They will direct the customer to that local office. If it’s a completely incompetent branch like Des Moines, IA, the customer will NEVER reach or hear back from anyone regardless how many calls are placed or how many voice messages are left. By the way, The Des Moines location is by far the worst of the National branches with dirty cars (mud covered seats is a regular occurrence) and on more than one occasion, I've found rotting food under the seats of vehicles.
As for the app, it’s not very user friendly, especially when it comes to downloading and forwarding receipts. The app will direct he user to the company website which is also poor designed and managed. The only redeeming quality about National is that most locations will allow regulars to pick their own vehicle by avoiding the counter. Otherwise I would gladly jump to Avis or Hertz.
We Love National 5/5
We have only rented with National for the past 15 years. We are always pleased with our rentals! We absolutely love knowing they no longer choose to promote the NRA. Class act organization
A huge mess 2/5
Horrible app! Every single time that there is an update, this app deletes my user name and password. Forcing me to dig up user credentials even when I am picking up the car and in a rush to leave the rental lot to get to my meetings.
National doesn’t want your business. 1/5
By Zackary Taylor
St Louis based Enterprise/National sent college kids from St Louis to KC to lobby against a vote for a new arena. St Louis has built 2 baseball stadiums, a football stadium, and a hockey arena at taxpayer expense, while, at the time, KC hadn’t built a new sports facility since 1973. Now Enterprise/National says that if you believe in the 2nd Amendment, it doesn’t want your business. That’s fine with me. I’ve only averaged 40 car rentals per year with Enterprise Holdings since 2003.
After your decision to not be a part of the NRA i have also made a decision to never use any of the Enterprise companies for my company. Your lack of leadership is a disgrace.
Dumped NRA? 1/5
By Texas AA
One star for not having any courage.
Since you’re ending your relationship with the NRA I’ll be ending mine with you!
By WI Ozzy
I love this app. Always with me and easy to use.
Buggy app 2/5
Entering trip dates is very tricky.
Does always show my reservations.
Gets the job done 5/5
Easy and effective
National App 1/5
Hard to edit Reservation
Fails to make reservations, can’t cancel reservations. Heavy suction. 1/5
Mike. Deer Park NY 5/5
I used to use Avis what a big mistake National is the best cars are always clean and I never have an issue and I rent almost every week