Payment system is a joke 1/5
The application seems nice at first but irrespective payments selection, it applies payments the way it feels like it. One must call each time a payment is made to have someone else correct it on the other side.
As a matter of fact, I’m starting to believe this buggy service is considered a feature on their side because every time Ive called in to have a payment corrected according to my expectations and not to the application’s behavior, I’m “offered” refinancing.
It doesn’t matter if the payment is made using the phone app or the website itself; it always applies payments erroneously if you’re making extra payments towards the mortgage principal at the same time you’re paying a monthly mortgage payment in advanced.
The one feature that’s supposed to work, which is allowing customers to make payments easily, it’s the one that doesn’t work at large.
Please stop requiring your employees to offer refinancing over the phone when customers call because your stupid applications don’t work properly. We are not calling for phone advertisements. It isn’t cool!
On the bright side, their customer support representatives have been rather professional and very nice people in general, which is appreciated.
Helpful App but recently lost a feature 4/5
Very helpful app.. it used to tell you about how much you would save if you added additional principle. I love this feature as it was always a good reminder of the money you could possibly save paying early. A recent update has removed this unfortunately.
Other than this the app is super useful. Very helpful in contacting support. Very helpful in making the payment.
Great app 4/5
Very handy and always available to access mortgage related information.
Please update 3/5
I love the app is very convenient. Very easy to use. But for some reason I have not been able to log in through the app anymore. When I tap sign in with Face ID it doesn’t do anything. Please update
Payoff calculator is missing in the app 2/5
Payoff calculator is an hai day tool for someone who would like to calculate and see if they want pay a portion of loan and how much it makes sense. This calculator is missing in the app and the website calculator is miscalculating. When I reached out to the contact center they said they are working on fixing the loan nature date but the other attributes are working fine, but they are not. The agent could it calculate and give the details either I was told since that is the tool they would use. How unprofessional??? Also they didn’t even bother to take the tool down or put a disclaimer that they are fixing it.
Mr Cooper 5/5
The absolute best customer service super fast service !!! I love this company !!
Great app! 5/5
This app is great. Very user friendly and contains loads of information about your loan and your house. You can make a payment with the app anytime you like which is amazing. My previous loan company made it difficult to make a principal-only payments which is ridiculous. Glad to have mortgage through Mr. Cooper.
Native iPad app needed 1/5
Please create a native iPad app that adjusts its orientation with the device. I will change my rating when this happens.
Good app just would really appreciate one feature 4/5
By Mc hammer 77777
I wish it had the loan balance on the home page. Deals like you need to dig for it a little.
Consistently Misapplied Payments 1/5
This app is easy to use and nice to look at, but every time I try to make a partial payment, it’s applied as an additional principal payment. I budget super carefully and am super tired of having to call customer service over and over again to get this fixed. I see other people are having similar issues and I’m truly stumped by the fact that a financial company can’t get it together on such an important feature.
Irritating Misinformation 3/5
I like many things about this app, but one feature drives me crazy. The home “snapshot” supposedly calculates the equity in my home by subtracting the loan balance from the fair market value. But the value number is about 40% too low, making it appear that my house is underwater, when I really have about $175,000 of equity. There is apparently no way to deactivate or hide this feature, which is worse than useless.
Not accessible! 1/5
It is a shame that the developer chose not to make this app accessible to those of us using voiceover since there are thousands of us who use a screen reader on the iPhone and the PC.
I’m frustrated with this app! When I tried to E-sign I got error message that my browser doesn’t allow third party cookies. In browser settings I unchecked and disabled private browsing and still wouldn’t allow. It also doesn’t allow me to message my advisor 😱
Guess I will use the website instead.
Always an error with the system 2/5
I really like the app when it works and allows me to sign in. Recently it seems every time I try to login through the app I get an error message “Somethings wrong with our system and we can’t sign you in. Please try again in a little while.” I have to delete the app then reinstall and all is well for a few logins then I start to receive the same error. Logging in through the website has never been an issue only with the app.
Have your QA people test the app more. Currently I’m using an iPhone 11 Pro Max running iOS 14.5.1.
I can only wish my loan wasn’t sold to this horrible company 1/5
I wasn’t going to make a review but their high rating is absolutely ludicrous and fake. God help you if your loan gets sold to this company like it was done with mine.
First off, the communication was horrible when transferring the loan. I literally received a letter with my account number (which you need to set up your account) the day my payment was due. Then I had to spend almost an hour with an agent to set it up due to “technical issues” with their app so I ended up doing it through the website.
To cap it all off, they recently had a system glitche where they billed me THREE TIMES!!!! Yes that is correct... these scum of a company did that. Sure it got reversed a few days later with a lame voice message apologizing about the mistake... but yeah, DO NOT TRUST THIS COMPANY WITH AUTOPAY.
I can only hope this company goes out of business and my loan gets sold to a legitimate company.
By my idiot
Thank Mr Coop
I See the LiGhT 5/5
By light seekee
Great Service. Ease in App Navigation. Good to have a partner in getting Debt Free.
Nice Guy 5/5
This company has been great! They acquired my mortgage about 4 years ago and I couldn’t be happier. Great app!!
Good App 5/5
Much easier to make additional payments than previous APP.
Great platform! 5/5
I’ve been using Mr. Cooper for about two year and never had an issue.
EZ website 5/5
By Larry in S. Fla.
Well thought out website. Easy and efficient. Wish more sites were like this.
Other web sites let you auto pay a bi weekly amount. I tried to set it up through Mr. Cooper and they made me fax stuff and I never heard back nor did my payments start drafting bu weekly. It would be much easier to set it up myself on the web site like other lenders.
Excellent App 5/5
No problems always can go right to where I need to take care of payments and get off thank you
Easy as pie... 5/5
Everything you need is right in front of you, easy to find.
Log in screen 4/5
The log in screen on the app defaults to “cancel sign in” and so the saved username gets deleted
Helpful App 5/5
The Mr. Cooper app is extremely user friendly and a great resource for everything about your mortgage. With the app in hand, there’s no need to bother with the website.
By Lori zo.
Site is very user friendly and the staff is very knowledgeable and helpful
Love the app!
Phone app 5/5
Very easy to navigate.
Probably one of the best apps across the board.
Great Service! 5/5
“Mr Cooper”is Always Great customer service and attentive to our needs. They helped us refinance a year ago and the benefits have helped us tremendously! Appreciate their service and commitment!
The app got Covid 1/5
The app hasn’t been the same since the pandemic hit.
Ease of the account transactions 5/5
This app is great for making payments and viewing statements right at the top of your fingers
Excellent customer service 5/5
By Par excellent
The reps are always so helpful and never seem to be irritated with you.
Happy customers 5/5
While other areas in our life could be complicated, thank you for making our mortgage management easy and convenient! We acknowledge your good work!
Mr. Cooper 5/5
Great mortgage company! Exceptional workers! Always friendly, patient, and knowledgeable! I look forward to staying with Mr. Cooper on my next purchases!!!!
Beautiful UX 5/5
Thank you the thoughtfulness and attention to the user experience with the app. The app is a pleasure to use. Thank you!!!
Actually very easy to use 5/5
Has a lot of information on it. It’s easy to use.
So easy 5/5
Finally an app that makes it easy and fast to make a payment. From my logon to payment confirmation was about 20 seconds. Well done Mr. Cooper!
Need a new mortgage 5/5
By sell first $
Pls help me and my family in our next chapter of finding a new home 🙏
Don’t understand the great reviews 1/5
Did they pay people for the great reviews? Not sure but we’re thinking about selling our house so I just spend hours on the Mr. Cooper app. It’s largely unusable. Very difficult to get pay-off quote (can only receive through snail mail!!). Very difficult to see loan history unless you want to page through statements. I have several other mortgages and all apps are far superior to this one.
Charge fee for everything 1/5
They charge fee for everything. They can’t process a payment - you pay fee for that.
Terrible Company 1/5
Mr. Cooper has failed to pay my property taxes for over three months now, and they refuse to fix the issues and pay my parish the taxes required that are taken out of my escrow. Stay away from these clowns.
iPad user 1/5
Why don’t you have an iPad version of this app? Big miss!!
Not very useful 1/5
Really bummed out loan was sold to Mr Cooper. It keeps say easiest app to use but the options for payments are so limited. I have had 4 different mortgages and this is the only app that will not allow me to schedule payments every 2 weeks. All I get a promotional crap, even when I called to enquirer about getting my preferred payments set up it turned into a sales pitch.
MANAGE AUTOPAY fails 1/5
I never really needed this app, because I’ve had AutoPay set up for years, but the one time I do need the app, it fails miserably. I simply want to change the “additional principal” amount. I don’t need all the ads or refinance upsells, just this one tiny simple thing. Simply change how my payment gets made. I edit my change and tap “agree & save changes” and up pops:
: PAYMENT ERROR (18011)
: Payment submission failed
: AutoPay is already set up for this account.
Uh, duh?! I’m not asking to set it up! It’s already set up! I just want to modify it. Now I have to call them. What’s the purpose of having an app? To waste my time and frustrate me? It’s like your cheap offshore dev team didn’t even bother to unit test this. Now I’m mad. Maybe I’ll refinance with your competitor.
Greatest mortgage app I’ve ever used 5/5
I’ve had worked with several mortgage companies, including rocket mortgage, United wholesale, and provident. I can very confidently say that mr.cooper’s mobile app has the best UI and easiest navigation. It even has a home snapshot that links to Zillow with relevant information of your property. Very well designed!
Repeated notifications for ?????! 2/5
The app keeps sending me alerts in a single day. When I go to the app I find nothing. I already paid for the month. There are no messages. Nothing is any different on the app. Really annoying. I turned off the alerts except for badges.
Nice App! 5/5
By Hillbilly Pig
This is a really nice app. Gives you quick, easy, transparent access to the different facets of your home mortgage, including your loan details, the estimated value of your home and potential equity, your escrow account, property tax info, and even your FICO score. It’s all intuitive and fairly easy to navigate too.