Great customer service 5/5
We have been with mr cooper for almost 3 years now and they have been great with responding to every question we have asked. From refinancing to certain tax questions always answered with no issues!
As of 8/6/2020 5/5
So far my impression of working with Mr Cooper’s staff by phone and email has exceeded my expectations. I am highly likely to write a very favorable letter of endorsement when my current refinancing is finished.
You guys have the best app. 5/5
Surprising I don’t mind paying my bill.. nice and easy . Thanks -Nick
Very user friendly 5/5
For a mortgage company, app is very easy to use and has a lot of functionality.
Sooooo Easy 5/5
By Diamond 1000
Meet Cooper is the Resources mortgage so I have ever seen! The
User Friendly 4/5
This app is one of the best I have used. It is easy to understand and navigate. I would have given it 5 stars, however, there always seems to be a long time before funds are applied when using the app compared to the computer.
Love this app! 5/5
When I got a letter from my former mortgage company that my loan was sold to another company, I was worried. When I found out that I’d be entrusting my biggest investment to some company called Mr Cooper, I was taken aback by its name! My fears were not necessary at all. This app is so easy to use and very intuitive. It’s so easy to make a payment, find out my house’s market value, the amount of equity I have and the amount I could use if I wanted an equity loan all in a matter of seconds. It’s fast and easy—what else could anyone want?
The best 5/5
My chopper is a top the best lender I have had glad my loan was sold to you guys
Mr COOPER 5/5
I love the way they handle my business
Easy payments 5/5
I like how easy it is to make my mortgage payment on my phone, and I also like all the information available about my account and my home. Thank you
Mr Cooper 5/5
I love this Mortgage company. So far they’ve been the best company I ever had. Nothing but a great experience with them. They have always been there for me, unlike my prior mortgage company that gave me nothing but grief. I feel blessed to now have Mr. Cooper who is totally awesome! They are a great company to work with. Ms. Kimmey
Friendly and Professional 5/5
I have had nothing but great success working with this app and lendor. Thank you
Easy to use 5/5
Easy to use manage all account functions. Great payment scheduling tools
Mr Cooper 5/5
By Natalie A N
The app is very easy to navigate and I am able to see my stats immediately.
I also make my payments through the app and is a no hassle procedure.
Easy to navigate 5/5
Love how simple this app is. Easy to navigate.
Great home mortgage app 5/5
Easy, fast and responsive app
Puedo hacer el pago en 1,2 y 3 listo.
Very easy and straightforward!
Super easy and user friendly 5/5
I love this app it’s so easy to do.
I love Mr. Cooper’s App. The Best! 5/5
We have so little time to do so much. Mr. Cooper’s App. Is so easy to use and you can review the status of your equity and current value of property. I enjoy it!
I love the app 5/5
Great place to monitor your house note and make changes with ease.
Mr. Cooper App 5/5
By Math lover 2358
This app is amazing! Great job
System maintenance 5/5
By Cargill employee
It’s difficult to make a timely payment when the app is not available on the 1st of a month.
Managing & Reviewing Account 5/5
A convenient, easy and practical way to manage and view activity in your account. Thank you TCF for making it so easy👍🏽👍🏽
By Mr timmmey
Tried to refi with Cooper they said they had a match or beat program...zero effort from them to retain business going with another company...sad and kinda a joke not surprised
Skeptical at first but later impressed! 5/5
Honestly I was concerned at first but the app is surprisingly easy and well designed. Would recommend
Love the app! 5/5
By BCastillo 315
Fast and convenient!
Excellent App! 5/5
When you pay extra, it tells you how much time you are cutting off the loan. None of my previous other mortgage apps helped me wlile that when I paid extra.
Great app! 5/5
So far it's great. Very easy to use and navigate.
Easy to Use 5/5
Very easy to do what you need to do - can pay my mortgage in 15 seconds!
Partner in this 5/5
I feel that Mr Cooper is here for us and will do whatever they can to assist the consumer with the tremendous investment of our loving home. I feel I can depend on my mortgage company to stand by me instead of trying to hurt us like previous experiences. I am grateful !!
Set up 5/5
Clean and easy.
Great app! User friendly! 5/5
By blinker star
Great app user friendly
Spot on ‼️ 5/5
Great bookkeepers. Great communicators.
New mortgage company 5/5
By Love candy #1
I was very skeptical with this new mortgage company when they sold my old mortgage . Low and behold I love this company. They are hands on, polite & professional. Willing to help at a drop of a hat with all of your needs! Answers any questions or resolve any issue you may have! Omg! Such an easy app also! Most apps I can say are not as easy and thorough as Mr. Copper!
User friendly app 4/5
The app is easy to use and provides great details on mortgage.
Love Mr Cooper! 5/5
Best mortgage company I’ve ever had. Please don’t ever sell my loan.
Mobile Application 4/5
The mobile app makes it easy to make a payment see your principal and how much your house is worth etc.
Awesome Company 5/5
By Claudia L. H.
Love the convenience of having all the info at my fingertips-the app truly appeals to younger people who want to quickly pay for something, check how their escrow account is doing, and more all at the same time-all without call waiting. User friendly navigation for all ages and makes me feel in control of my finances.
Great experience so far 5/5
I was initially confused when I found my loan had been sold to Mr.Cooper. I thought it was a scam because I had never heard of them. I still think it’s a dumb name but if I ever meet Mr Cooper, I will thank him for creating a company that stands for customer service and seems to actually care about the customer!
Best Customer Service 5/5
We have only had to call a few times to get help with issues and MR Cooper’s US based team handled all of our issues well. We would use them again for our loan servicing!
Best app ever 5/5
I love the whole thing from the first it’s was love at first sght.
I been moved from one bank to another with my mortgage but This bank is the best I hope I’m here fir a long time
Easy app 5/5
Very easy to use and make payments
Easy to use 5/5
Easy from screen to screen. Very easy to add personal data
Touch ID won’t work for me to sign in 1/5
Each time I try to sign in to my account the Touch ID won’t work and it won’t let me log in and I don’t remember my password and username !!
My payments are not applied correctly, AGAIN 1/5
The most important function of this app is to be able to make payments and that part of the app has been troublesome many times. I make extra payments to my principal the second half of the month and more than half of the time it applies the principal payment as my next month’s payment. I have taken screenshots to show that I requested principal-only payment and then my payment was applied incorrectly. The customer service group can’t explain why it’s happening. I have had to call for help at least 6 times. GET THIS FIXED!!! I should not have to call and have my payment corrected multiple times. This is the largest purchase I’ve made and it is being handled very poorly.
Without this recurring issue, where they are taking my money and repeatedly using my hard-earned money incorrectly, I would have given this app 5 stars!!!
App is always down 1/5
Every time I check the app it’s always down. I’ve already deleted and downloaded the app to see if anything changes but it still down how is anyone able to look at their account if your own app is down and It hasn’t been down for a week it’s been down for months can’t believe know has done anything about it yet
APP NO LONGER WORKS!!! 1/5
I have used the app for years but for the last several months it will not let me log in anymore. States wrong login/password but I’ve confirmed it numerous times online. I’ve had to reset my password several times while attempting to resolve this. Deleted and installing the app again doesn’t work. So much for convenience.
Great App 5/5
What a handy app. Shows me everything and easy to use.