The worst mortgage company - ever 1/5
Run, do not walk, away from this company. If you already have a loan with them, watch you’re back. Mr Cooper used to be called Nationstar, a dreadful mtg company with consumer complaints a mile long. Their customer service is positively, predatory. Any positive reviews that you see of them are most likely planted by them. Don’t believe me, just search Nationstar on the web. Why you can’t give zero stars here is beyond me, they deserve negative stars..
The app is not working after the update
Not compatible with iPad Pro 1/5
I do financials on my iPad and the app doesn’t work, even though you say it’s supposed to work. Disappointing.
Need App for I pad 1/5
By LOST in the Shuffle
The app works but not that good for an IPad.. It will not rotate.
I use my I pad more than a phone.
App crashes can’t login 1/5
By General William
App crashes everytime. Only get the loading screen
By Kevin Fallon
This app is insanely well designed. Simply elegant and efficient! I have iphone 10 so between the facial recognition sign in to the slide yo pay it literally takes seconds to pay your loan installment.
Won’t let me log in 1/5
I quickly downloaded the app after my mortgage was taken over by Mr Cooper. The app just doesn’t work.
I log in with the same credentials I use for the website, incorrect username/password (using 1Password so it’s not my fat fingers). I click the link to reset my password and I see Try again later our system can’t process the request.
The behavior hasn’t changed in months. This broken app isn’t worth the space it takes up on your phone.
One of the best 5/5
I’ve had multiple loan companies on my house loan and none of them compare to Mr. Cooper in general let alone this APP. I’d prefer to manually pay my payments each month just in case I don’t have enough saved up. I can literally just swipe my finger and can make a payment anytime I want for free. My other company made me make payments over the phone through an automated system which would take close to ten minutes per call. This APP also has a FAQ about your loan and anything you really need. I hope that my loan will stay with this company for the rest of its duration. Couldn’t be happier
Its great! 5/5
I was having trouble with the app but I think it was just down. Was able to reload the app and it works perfectly. I am excited to use it.
Can’t even get into the app 1/5
The app kept shutting down
Won’t Open 1/5
This past weekend it only closes 15 seconds after trying to open it.
It’s working perfectly now 5/5
By Mets 🧢 ⚾️ 🔸
Glad to see it’s working flawlessly now. Fingerprint works, and the app interface is clean. Very nice app.
Below was my one star review
Got the app in December.
Used to just use fingerprint to get in.
Starting 3 days ago, nothing happens at all. Literally deleted it and reinstalled which let me sign in manually.
After one manual sign in, fingerprint is the only option - still not working.
Won't allow pasting password 1/5
App won't allow pasting my password from my password manager. And I'm not going to type in 30 random alphanumeric characters. Classic case of a developer who thinks their providing added security, but instead is just incentivizing shorter, simpler passwords. Guess I'll just continue using the website.
Fast and easy to use ap! 1/5
By Paul R, NJ
I would love to recommend Mr. Cooper mortgage. In fact they set up a escrow plan for me that was so easy! For a $908 insurance payment it’s only $195.00 extra every month. Which their crack escrow swears to me is a benefit to me. Even though 195.00 x 12 by my math is almost $2,400.00 seems legit to me. And when you call them up with questions about it they pass you around and then hang up on you. I was on the phone for over a hour and a half and then click. I still don’t understand how they figure out their escrow. Disappointing indeed
Password and system issues 3/5
Seems like a great app but I only signed up yesterday. Would be nice to have a password verification field when registering. It’s not taking my expected password now (thinking I mistyped it when registering) and when trying to do password recovery, it keeps telling me there are issues with the system and it can’t process my request.
Dry efficient app 5/5
Since we downloaded the App it has done exactly what we expected, no long tedious breakin period just efficiency from the start. Thanks
Doesn’t work with iPhone X and Face ID 1/5
Loved the app until I upgraded to iPhone X. It’s completely unusable now.
Amazing !! 5/5
I love how smooth and easy this app is! Pay your mortgage on the go just got easier! I love it!
By Crystal Nichol JM
Makes things Quick, Easy, and Simple! Love “Touch ID” to sign in!!!!
Refinancing closing cost👎🏼
Wonderful app 5/5
In less than 1 minute I was able to complete the payment
By forget whatever it
I didn’t see an option to add to the escrow.
Very easy to pay love it!!!
Totally loving this app 5/5
By Lucy Proetto
Easy to use and easy to pay my mortgage monthly ! Thanku Lucy Proetto
Easy app 5/5
By Mrs LadyShoe
This app must be the easiest app to use ever. Still don’t like the name “Mr Cooper” but I use the app and like it very much!
Always work for me 5/5
Love this website love mr copper you rock
It’s great thank you
MR Cooper 5/5
Easy to use app. Customer service is good so far. Easy to work with. So far very happy and have been for about a year with this company.
Love mr. cooper app 5/5
By blinker star
So easy to use!
Monthly payment app 5/5
Totally easy to make monthly payments!!! Say good bye to additional fees. Easy access, hassle free and easy to setup up on your phone. Tap on 3 to 4 tabs and the payment is made!! Love Mr. Cooper!!
This one of the easiest way to pay but also informative app.
Nice and Easy 5/5
The app is so easy to navigate and makes paying my mortgage a simple endeavor. Just a few taps and it’s done.
Payment review 5/5
By Connie's mortgage
Very easy now to pay mortgage online using app
Mr. Cooper App 5/5
Love this App. I have 5 mortgages and this app is the easiest and most user friendly while providing the correct information you need.
mortgage payoff calculator needed 3/5
the title says it all
By Ricky Trojan
This is very easy, convenient and fast way to pay the mortgage. Mr. Cooper has also always been very easy to work with and very friendly whenever I have contacted them.
Good Company 3/5
By Jeff Hatzinger
For an internet mortgage company, you guys have it together. Your website is easy to use and efficient, your data is frequently updated, and scheduling payments is a breeze.
My problem has been with making Principal Only payments on my mortgage, which I do randomly and fairly regularly. Every time, the website splits those payments into interest and mortgage, which is incorrect. I have to call you guys to straighten it out, which is easy enough, but a waste of my time. Please try and get that glitch fixed.
Other than that, I like your company and would recommend it to others.
Monthly mortgage payments and account info 5/5
This has to be the absolute best mortgage lender company. I have gone through 4 different ones and this has the best customer service user friendly app out there
East to pay my mortgage straightforward
Mr. Copper 5/5
By Ms. Eli
Mr. Cooper App has been a very simplified and Very clear into the point and easiest way I ever had to pay my loan. You rock Mr. Cooper!
As fast as the speed of live! 5/5
Super easy! So user friendly!
By nateda great
Good & convenient easy pay & fast to add principal as well escrow
Carry on mr cooper your the best👍
Mr Cooper App review 5/5
Great app. Easy to use. Better app than my previous mortgage company.
Super Easy 5/5
The Mr. Cooper app has made paying my mortgage easier than any other way I’ve ever used to pay a mortgage. It’s very easy to use, very intuitive and user friendly.
Easy to use, takes seconds to make payment
Love it 5/5
By Flowing eibers
Love this app. So easy to make a payment and see the escrow and principal and interest details
Good Job 5/5
Wow, I’m so empress with this app. So easy to use and understand. Good Job!
Great App 5/5