Not accessible! 1/5
It is a shame that the developer chose not to make this app accessible to those of us using voiceover since there are thousands of us who use a screen reader on the iPhone and the PC.
I’m frustrated with this app! When I tried to E-sign I got error message that my browser doesn’t allow third party cookies. In browser settings I unchecked and disabled private browsing and still wouldn’t allow. It also doesn’t allow me to message my advisor 😱
Guess I will use the website instead.
Always an error with the system 2/5
I really like the app when it works and allows me to sign in. Recently it seems every time I try to login through the app I get an error message “Somethings wrong with our system and we can’t sign you in. Please try again in a little while.” I have to delete the app then reinstall and all is well for a few logins then I start to receive the same error. Logging in through the website has never been an issue only with the app.
Have your QA people test the app more. Currently I’m using an iPhone 11 Pro Max running iOS 14.5.1.
I can only wish my loan wasn’t sold to this horrible company 1/5
I wasn’t going to make a review but their high rating is absolutely ludicrous and fake. God help you if your loan gets sold to this company like it was done with mine.
First off, the communication was horrible when transferring the loan. I literally received a letter with my account number (which you need to set up your account) the day my payment was due. Then I had to spend almost an hour with an agent to set it up due to “technical issues” with their app so I ended up doing it through the website.
To cap it all off, they recently had a system glitche where they billed me THREE TIMES!!!! Yes that is correct... these scum of a company did that. Sure it got reversed a few days later with a lame voice message apologizing about the mistake... but yeah, DO NOT TRUST THIS COMPANY WITH AUTOPAY.
I can only hope this company goes out of business and my loan gets sold to a legitimate company.
By my idiot
Thank Mr Coop
I See the LiGhT 5/5
By light seekee
Great Service. Ease in App Navigation. Good to have a partner in getting Debt Free.
Nice Guy 5/5
This company has been great! They acquired my mortgage about 4 years ago and I couldn’t be happier. Great app!!
Good App 5/5
Much easier to make additional payments than previous APP.
Great platform! 5/5
I’ve been using Mr. Cooper for about two year and never had an issue.
EZ website 5/5
By Larry in S. Fla.
Well thought out website. Easy and efficient. Wish more sites were like this.
Other web sites let you auto pay a bi weekly amount. I tried to set it up through Mr. Cooper and they made me fax stuff and I never heard back nor did my payments start drafting bu weekly. It would be much easier to set it up myself on the web site like other lenders.
Excellent App 5/5
No problems always can go right to where I need to take care of payments and get off thank you
Easy as pie... 5/5
Everything you need is right in front of you, easy to find.
Log in screen 4/5
The log in screen on the app defaults to “cancel sign in” and so the saved username gets deleted
Helpful App 5/5
The Mr. Cooper app is extremely user friendly and a great resource for everything about your mortgage. With the app in hand, there’s no need to bother with the website.
By Lori zo.
Site is very user friendly and the staff is very knowledgeable and helpful
Love the app!
Phone app 5/5
Very easy to navigate.
Probably one of the best apps across the board.
Great Service! 5/5
“Mr Cooper”is Always Great customer service and attentive to our needs. They helped us refinance a year ago and the benefits have helped us tremendously! Appreciate their service and commitment!
The app got Covid 1/5
The app hasn’t been the same since the pandemic hit.
Ease of the account transactions 5/5
This app is great for making payments and viewing statements right at the top of your fingers
Excellent customer service 5/5
By Par excellent
The reps are always so helpful and never seem to be irritated with you.
Happy customers 5/5
While other areas in our life could be complicated, thank you for making our mortgage management easy and convenient! We acknowledge your good work!
Mr. Cooper 5/5
Great mortgage company! Exceptional workers! Always friendly, patient, and knowledgeable! I look forward to staying with Mr. Cooper on my next purchases!!!!
Beautiful UX 5/5
Thank you the thoughtfulness and attention to the user experience with the app. The app is a pleasure to use. Thank you!!!
Actually very easy to use 5/5
Has a lot of information on it. It’s easy to use.
So easy 5/5
Finally an app that makes it easy and fast to make a payment. From my logon to payment confirmation was about 20 seconds. Well done Mr. Cooper!
Need a new mortgage 5/5
By sell first $
Pls help me and my family in our next chapter of finding a new home 🙏
Don’t understand the great reviews 1/5
Did they pay people for the great reviews? Not sure but we’re thinking about selling our house so I just spend hours on the Mr. Cooper app. It’s largely unusable. Very difficult to get pay-off quote (can only receive through snail mail!!). Very difficult to see loan history unless you want to page through statements. I have several other mortgages and all apps are far superior to this one.
Charge fee for everything 1/5
They charge fee for everything. They can’t process a payment - you pay fee for that.
Terrible Company 1/5
Mr. Cooper has failed to pay my property taxes for over three months now, and they refuse to fix the issues and pay my parish the taxes required that are taken out of my escrow. Stay away from these clowns.
iPad user 1/5
Why don’t you have an iPad version of this app? Big miss!!
Not very useful 1/5
Really bummed out loan was sold to Mr Cooper. It keeps say easiest app to use but the options for payments are so limited. I have had 4 different mortgages and this is the only app that will not allow me to schedule payments every 2 weeks. All I get a promotional crap, even when I called to enquirer about getting my preferred payments set up it turned into a sales pitch.
MANAGE AUTOPAY fails 1/5
I never really needed this app, because I’ve had AutoPay set up for years, but the one time I do need the app, it fails miserably. I simply want to change the “additional principal” amount. I don’t need all the ads or refinance upsells, just this one tiny simple thing. Simply change how my payment gets made. I edit my change and tap “agree & save changes” and up pops:
: PAYMENT ERROR (18011)
: Payment submission failed
: AutoPay is already set up for this account.
Uh, duh?! I’m not asking to set it up! It’s already set up! I just want to modify it. Now I have to call them. What’s the purpose of having an app? To waste my time and frustrate me? It’s like your cheap offshore dev team didn’t even bother to unit test this. Now I’m mad. Maybe I’ll refinance with your competitor.
Greatest mortgage app I’ve ever used 5/5
I’ve had worked with several mortgage companies, including rocket mortgage, United wholesale, and provident. I can very confidently say that mr.cooper’s mobile app has the best UI and easiest navigation. It even has a home snapshot that links to Zillow with relevant information of your property. Very well designed!
Repeated notifications for ?????! 2/5
The app keeps sending me alerts in a single day. When I go to the app I find nothing. I already paid for the month. There are no messages. Nothing is any different on the app. Really annoying. I turned off the alerts except for badges.
Nice App! 5/5
By Hillbilly Pig
This is a really nice app. Gives you quick, easy, transparent access to the different facets of your home mortgage, including your loan details, the estimated value of your home and potential equity, your escrow account, property tax info, and even your FICO score. It’s all intuitive and fairly easy to navigate too.
Error processing payment 1/5
By Average Joe95737293364949
Due to an error on this app somehow they decided to charge me twice for my mortgage payment. Now I’m getting charged a fee for the second transaction one I did not submit it twice. There needs to be safeguards for this and if they fee you should reverse the fee not charge people for it.
One star for forced updates 1/5
By Catman 63
It really is unnecessary to FORCE users to update an aop in order to use it. I just wanted to make a quick payment this morning but couldn't because of this. Hopefully this practice will end soon.
Other than that the app is good.
Good as long as you don’t need to talk to an employee 1/5
When I was setting up our new loan on their app, I had a question. I called for help and was informed it would be $25 to talk with an employee.
Mediocre at best 2/5
This app is somewhat okay on everything except for the most important feature the payment feature. My first month using the app it dosent say that the payment was made through auto pay until days after so I accidentally made a double payment and they tell me that I have to wait for it to clear my account to get a refund. Just great for a time of financial hardship👍🏼
Absolutely the best 5/5
Wouldn’t trade them...
Slothfully disappointed 1/5
By FinTech app 'guru'
No response to address loan transfer payment issues. They do not account for early payment but still bill you. Email to them, no response after a month. Only keep sending out bill statements that are not correct.
Scheduled payments missing... 3/5
Your app doesn’t show a scheduled payment, even though, it is scheduled, this has caused me to schedule an extra payment on the app, this has caused my checking account to overdraft. I even got a text msg asking to pay my mortgage on time!!!
Extremely Inconvenient 1/5
Only using this app because Rocket mortgage changed me over to Mr Cooper. Mr Cooper will not apply early payments to your payment due date. Any partial payments made early will not be applied either. Having them correct the issue requires either an email or phone call every month to make adjustments to the account. This is a trash app/service. Rocket mortgage is way better and user friendly.
Took Away a Major Benefit 1/5
This app WAS great. Check my balance, call support, etc. one major benefit I used significantly was the ability to make Additional Payments to the mortgage balance separate from the mortgage payment. They have taken this ability away and will only allow me to prepay future mortgage payments.
The app was 5 stars. This is significant enough a feature removed that it knocked down the rating to 1 star.
Never write reviews but this was worth it 5/5
I never write reviews but after buying my home through a small mortgage company, who then sold it off to Mr. Cooper, I was delighted to discover how easy the app is to use. My car payments are a nightmare to pay and make it next to impossible to check the remaining balance. Mr. Cooper makes it easy to track and schedule my payments, check my equity, pay additional principal, and breaks down interest charges vs principal charges so I can see the effect of additional payments. I truly hope they continue to service my loan.
Needs an iPad app 3/5
The iPhone app is good, but why no dedicated iPad app?