Can’t download! 1/5
I have tried at least 20xs to download the app with no success! Ugh! Not understanding why.
Pending Transactions 5/5
I love how much I can do with Navy Federal but It would really be nice if pending transactions would show up for both members on a joint account.. This would avoid major over drafts.. As it is now only the member who put the transaction in can see it.. The joint members can not.. Therefore, there can be money in the account and each joint member sets up to pay a bill or a transfer thinking there is money to do so.. Please find a way for ALL pending transaction to show up on all joint owners side of the account..
App works fine for me and NF is a good bank to have 4/5
So far the app loads fast enough, definitely faster than chases app. It also lets me do transfers easily enough. 2 issues I have had are when trying to login it will sometimes just show a “sorry were having technical difficulties” screen and I can’t see balance. It’s ridiculous and they should have a backup basic page you can view where you can at least see your money. Not just lock me out of my info. The other is just crashes that happen randomly. One example, and this was reproducible for me: go to scheduled transactions and click on the current day on the calander. It crashes the app to the home screen?? Stuff that like probably shouldn’t happen with a banking App.
Doesn’t let me into my account 1/5
I entered my user name and password and it wants me to set up alternate (fingerprint, 4 digit, save password) way to access. The problem is I select any of those methods, it doesn’t progress. I am stuck and can’t access my account. I am using an iPad v12.
If the app worked before why try to change it?
Now I can not even log in anymore.
I don’t usually provide feedback, but you guys need to know that for those of us deployed, this app is the only means that we have to do banking and/or pay our bills.
Please fix this app or bring the old app back.
I highly enjoy the app when it works. 2/5
The app has a great layout. Easy to use and very simple. Navy Federal is a great institution. I’m not sure why but I’d say about 40% of the time the app does not work. I get the response “We are unable to connect to your accounts at this time... working diligently to fix things...”
By Grunt Marine
Not well thought out. The old version was much better. With the new versions they have released you can’t see your running daily balance as each item is posted to your account. You now only see the items that are being paid/posted and only the end balance after these items have posted is displayed. Horrible
Again, Excellent App !! 5/5
NFCU always looking for ways to make their App easy to use, yet up to date and secure in so many ways.
I thank you for the ease and clean looks in all areas. You guys are just Awesome!!!!
Was good, now experiencing technical difficulties every other day 2/5
By Kami-Sama Arigato
App rarely works for me whenever I need to check it. Seems like it is experiencing technical difficulties every other day.
Can’t read anything 1/5
Anytime you open up a page in the app, you can’t read the first one or 2 lines. It is extremely annoying. Also, the financial calendar is incorrect for paydays!
Future balance 2/5
Please bring back the feature that shows the future account balance once each deposit or transfer has happened.
The app crashes in “deposit” mode after taking a picture of the check. This only happens in my iPhone; iPad works fine. App and iOS are both updated.
Literally every time I need to do something important with my funds the app seems to always want to have an issue and state that maintenance is being conducted. Switching banks to USAA since their app is never down.
Waste of time don’t download 1/5
I haven’t been successful logging in every time I try an error message pops up telling me to call customer service.
Decent app, but still has some glitches 4/5
I was trying to update my monthly payments made to my Navy Federal Credit card and every time I try to make changes, it asks me to go into the branch or call to make those changes.
Also, it’s not completely consistent. I can’t just go into the transfer section to update the automatic payments made to it. I have to go into one screen, that leads to another. Even typing out the process just now confused me. Ha ha
Overall though, it’s a great up and they’re constantly adding updates to make it easier to get most of your banking done through it. I used their share certificate maturity update and found it very easy.
It would just be nice to be able to update my automatic payments through the app or having to sign online to get it done.
Id rather die then use it 1/5
I’ve been in the marine corps for almost three years. I’ve never been able to check how much I’m getting paid. When am I supposed to be paid? I have the early pay and it says today January 11th. Checked 9pm Californian time and I have not been paid and I’ve never been able to see how much I’m going to get paid.
I hate your app. 1/5
By Unhappy Redditor
I really hate it.
Needs a fix 1/5
The new Security update on the website is preventing logins through the NFCU App.
Does what I need 3/5
I can check my balance and transactions daily. I like the mobile deposit feature.
The latest bug is that my Bill Pay payment history has not been working for a couple of weeks now.
My daughter has a Buxx card. It would be nice to load it from this app.
I'm so happy that the calculators are back! But it won't let me set default settings.
Don’t even bother! 1/5
I was only able to sign into this app once. Thought it was my password, but can sign in online just fine. What’s the point in having an app if you can’t use it! Remove it from the App Store until this and other basic issues are fix. If you can’t handle app development, why should I trust you with my money and securing my data?
Bring back running balances 3/5
As another reviewer noted, the loss of running balances inside account view with each transaction is disappointing. It’s nice to see that for situational awareness. Please bring it back.
Bill Pay 4/5
Please make Pending/processing
Bill payments reflect in available balance!!!
App not working 2/5
Can’t do anything on the app since I got a new phone
Profile and settings is always facing technical difficulties 3/5
The app is clean and works pretty smooth. It features everything I need it too. It would be nice if profile and settings worked and didn’t face technical difficulties all the time.
Why is there now a vibrate function on check deposits 3/5
If you’re using the flash, the phone vibrates when you hit the shutter button during check deposit, AND BLURS THE PICTURE!
This was a terrible feature change. Please remove it. Thanks
App Works Great!!! 5/5
I’m not sure where all there negative reviews come from. This app works great. I still don’t care for the new update much. Really was partial to the old one, but it’s totally usable and still user friendly. After another year or so, I’ll forget all together what the old version was like and just bask in the glory of this new look.
Not quite satisfied with the app 2/5
By Lovely Lady Le
This app has been down more times than I can count, especially when you really need it. Also, the edeposit doesn’t work for me. Every time I go to take a picture of a check my screen will bring up the brackets on the screen that’s the check should stay within, but the screen never loads and it kicks me out the entire app. I’ve tried multiple time and even rebooted my phone thinking that would help, but it didn’t. Another thing I don’t like is the fact that you don’t get to do everything you would usually be able to do online. For example, I can’t redeem any points through the app, instead I have to log in online and go through the online website to redeem my points.
Like family👍🏽 5/5
Im so fortunate that my brother sponsor me to open an accout to Navy Fed..& i loved the service and so conveneint to my pay my bill & loan just a touch of a button on my cell phone.. i can recomment to anybody.. nice service & friendly people like family👍🏽👍🏽
Honestly annoyed 2/5
The app was fine before all of these updates. I recently got my first job that pays me in checks and the nearest Navy Federal is 25 minutes away so the eDeposit was very helpful to me I literally depend on it since I don’t have a car. But for whatever reason now I CANT DEPOSIT CHECKS and it’s been like this for the last 2 weeks it keeps declining because of “poor image quality” and I’ve tried to take pictures in numerous different spots in my house and outside on the porch....laid it on a black surface at this point idk what to do!! Please fix
Not fully optimized for XS Max 3/5
By Saint XIV
The account page is a bit sloppy. Out of place and not proportionate. Some of the bottom page text will sloppily reflect instead of being hidden or proportionately shown. Additionally, if you go to scheduled transactions, some text will be cut off in said area. Then from there, click on the accounts tab and bam, the whole accounts page is a mess. Click on scheduled transactions once more, the calendar displayed is a mess. I can show screen shots as visual proof if needed.
This app works for most part but needs more polish and fine tuning.
Almost never works 1/5
By disappointed mar
Every time I need to check my account the app NEVER works. I love the customer service I receive at NF but the app itself is horrendous and needs to be redesigned.
This App works..... 5/5
Version 6.1.1 (DEC 2018) seems to have fixed the problems I was having with the app randomly crashing. DEVELOPERS, thanks for reading our comments and responding.
This version (6.0.2 - NOV 2018) has caused issues for me. Previously, it was working fine, but has started crashing when using it since I updated. I like the updated look, although navigation inside the newest version feels less intuitive. Hopefully it improves with future versions or I just get used to it.
This app used to be great, but with the recent update, it took the app about 10 minutes to allow me to login. Hopefully this version keeps working. Update, after another update, the app started working fine.
Charge to download? 1/5
Since when is payment information required to download this app? And why?
Quickly becoming a majority 1 star rated app! 1/5
By 3 decade member
NFCU, please return to previous highest version 5 app. Beta test this app in a controlled test group, not on real customers! Did some software developer let their kids make changes to this app? BRING BACK THE RUNNING ACCOUNT BALANCE COLUMN!!
Literal trash 1/5
By Dr Bohnzi
This app almost 50% of the time doesn’t even let me sign in. Thank you for being utterly useless all the time.
Too many issues lately 2/5
By i hate anony
This app used to give me no problems. Since changing the design, I’ve been unable to access my accounts for 24 hours at a time. Extremely inconvenient as I moved and don’t live close to a Navy Federal. I rely on the mobile check deposit and it’s disappointing to see these problems unresolved for this long.
Unusable in China 2/5
App does what I need it to do EXCEPT for the fact it’s unusable in China. I work in Beijing and not having access to my accounts unless I have a VPN on is incredibly frustrating.
Last update 2/5
By misty's little lady
I disagree that this is a better app. It isn’t as fluid and as easy to decipher as the old app. This one is totally disjointed. Please go back to the old app.
Take some notes from USAA’s app.
Removing running account balance column is a disservice! 1/5
The version 6.0 update that removes the running account balance column takes away the functionality that has been a very useful component of the app since inception. Please consider adding back the ability to see running account balance in the next software update. UPDATE 24 OCT 2018. Please fire the developer/s that created version 6.0 6.01 and 6.02. Strongly consider abandoning the version 6 app and revert back to the previous version that worked and members were happy with! From a 28 year member. NEGATIVE FIVE STARS! Version 6.xx is a heap of garbage. If you have a 5.xx version don't download the new version. If you don't have the app, save yourself a headache and just use the web portal. Hopefully they won't eff that up! Version 5.16.2 is on my other iPad and is perfect! That was the last version before the 6.0 DOWNGRADE. NFCU, when are you going to listen to member's comments and fix what you broke?
Worthless Banking App 1/5
This is by far the worse Banking App. Doesn’t provide any useful account information.
Information is not accurate enough 3/5
By low balance
When Use bill payer to pay bills, I want the available balance to go down now, not when the comes out. What good is it to show an available balance of funds that have already been obligated
It’s nice when it works 2/5
By Jonathan Vang-Cortez
I use an iPhone 7 and constantly have to uninstall and reinstall the app just to see my account balances. I can view them about once every three days
Poor online app performance 1/5
I have been very dissatisfied writhe the version 6.1.1 online app. The refresh rate of current data is very poor often several day behind. This poor performance has gotten me into situations resulting in NSFs because of lack of current information. When I call NFCU I’m told they see a transaction there but it doesn’t always show on the app for several days. I’d love to only use NFCU as my primary and only band but due to the poor app performance and slow not-real time balances I don’t trust the app to keep me current.
BIG Improvement! 5/5
By SKCS(SS) USN, Ret
Well done to NFCU! They listened to our comments and gripes about the latest app and how we lost half of otoliths data with such an overcrowded display and fixed it. BZ for listening to us!
No running balance column? Really? 1/5
Please revert to the previous version of the app. It was much more user friendly than this one, and the running balance column was a very useful tool in comprehending he overall status of the account.
App no longer functional for my old device. 2/5
The truncation of the transactions in the individual accounts are a bit more visible, but the cell-padding appears large for each listing. One issue for me with the newer update was that the space for the transaction line was not allowing for me to see the necessary data. The new updates still rendered it almost useless for me. Too much for my old device to handle. It takes very long to scroll through only a few transactions.
***The new updates Fall 2018 6.0 have almost made it impossible for me to use the App on an iPod Gen 5. Previously, it was beneficial for this military vet that needs to be frugal with spending. I agree with another comment that we are really counting on this App to be able to support this great Credit Union, as military families that relocate. I felt this noteworthy during a time when these types of institutions might not survive.***
The 16GB iPod Touch Generation 5 only has a front camera. I do not think the Check Depositing feature works for it even though the App requirements say iPod Touch 4. Can this be resolved? Overall great app!
No longer useful 2/5
New layout defeats the purpose of a mobile banking app. Can no longer see any of the useful account details or interest rates on cards. The new update has essentially made this an account balance app and almost nothing more. Please bring back the statement view for transaction history or at least add a setting to allow us to see our transactions as we did in the previous layout if you all really are tied to this new layout. I would also like to se the return of the side bar and credit card info such as current interest rate. If you need to add a brand new feature the chat would be the one to add. This aside I still appreciate you Navy Federal and I hope to see a better app next year!
Issue with typing uppercase letters holding shift key 1/5
It seems like there’s an issue with the current update for the app on the iPhone XR. Anytime I hold the shift key to type in my password the keyboard is frozen. If I type each individual upper case letter I then cannot enter the numeric values keyboard.