Thank you 5/5
By MarinesAir born
Outstanding service and great people
Beware of mobile deposit 1/5
Couldn't use Mobile deposit while followed all instructions so now this check cannot be deposited ANYWHERE. Thinking of switching to BOFA or Chase
Wish I joined a long time ago 5/5
My brother has been telling me for years to bank with NFCU but for some reason I was hesitant. The “no local branch” thing scared me. I finally gave in after another hellish experience with a major branch bank. And man oh man was this the biggest case of I told you so. My banking experience has been nothing short of a breeze. The customer service is fast the people are polite, they answer all of my questions and don’t make me feel like an idiot. There’s no unnecessary fees they refund ATM fees, so don’t worry about not having a branch near you. Mobile deposit is painless. Seriously I have no negative comments that’s far been with them about eight months. Open to cards with them low interest, no nonsense. Don’t be like me!! Join if you can!!
App is glitchy 2/5
There are times app become irresponsive. I have to close the app and sign in again, like many times in a day. You need to fix and update the app.
Travel easy 5/5
Quick and fast and easy, simple to use
App works the way a banking app should 5/5
5 star rating is based solely on the app and its functionality. However if it were to be based on banking and it’s ability of customer service then it would be a one star. Expect any joint account holders to be treated rudely and forced to create their own account in order to have access to the main account they’ve been listed as joint on.
The best love kiss
Navy Federal is a good QUALITY bank , not just a bank account.
Navy Federal Credit Card 5/5
By Bongo Man 123
I am so happy with the service and receiving from Navy Federal credit Union and I’ve told many of my family members and friends about this credit union. Of how great it is and also how great the Customer Service is also.
App Broken, Again and Again 1/5
Credit card transactions are no longer viewable. This is the third time in the past three months that this app has malfunctioned and was fixed. Navy Fed CU app designers apparently do not know what they are doing. Navy Fed CU should get somebody else to maintain this app.
unable to view account details 4/5
For some reason I am unable to view account details of my other accounts? I have 2 auto loans but when i click on the 2nd account to see the details, nothing happens ? when I click on the first one it works just fine and I can see details. This seems to be a problem with the recent version of the app. prior versions didn’t have this issue. i am a software engineer so i am familiar with bugs .
Great service 5/5
The best banking experience I have ever witnessed.
Mobile Deposit Function INOP 2/5
Multiple times this year in 2021 have had issues with making a Mobile Deposit.
Would have to take a photo of back of check about 5 times. Can longer complete a deposit. Called CS a couple of weeks ago.
They walked me through the process to no avail. Said I'll have to make an ATM deposit at a different CU as the nearest NFCU is 50 miles away. Decided to do a 'net search to see if other customers have same problem.
Turns out NF has had this problem for a while yet I was never told this by Customer Service. Was made to think problem is on my end.
Excellent Credit Union 5/5
Love Navy Federal
Appreciate NFCU 5/5
Thank you and the representative that I spoke with about my account today with Homedepot.
Technical Issues 2/5
The Credit Dashboard Doesn’t Work I Can’t View It
Pretty good app 4/5
Good app with decent features. Doesn’t show me my scheduled transfers like on the web.
NFCU always has kind and helpful employees! Great customer service and an extremely user friendly app!
Shame on you 1/5
This is the worst bank they charge you for overdraft and refuse to remove it, I don’t recommend you guys to use navy federal credit union
Lots of tools 5/5
I love how NFCU provides so many tools and options on their website and mobile app to make my banking and business much easier without having to go in to an office.
Best CU 5/5
Best CU I’ve ever used.
BEST APP 5/5
By Please fix 8)
Easy to use.
Gassing this up because NF is best Bank
Issues with Accounts View 3/5
After selecting to view my credit card balance, the checking and savings views become frozen/locked; I cannot select an view transactions without logging out and logging back in.
Pending payments/transfers to my credit card do not show anywhere in the app. Additionally, when making payments/transfers to my credit card, at times, the app advises I already have a schedule payment for that day. This happens even though I have not scheduled a payment for that day.
I love y’all 5/5
I love you guys
Fair never goes out of style 5/5
By ed the bricklayer
Navy Federal has always been a class act. They have consistently given me great service year after year with out all of the gouging. Like ATM fees, check fees, check cashing fees and every over form of gouging the rest of the banking industry involves its self with. I don’t ever plan to change financial institutions. Navy Federal for life!!
Love LOVE LOVE!!! 5/5
Everyone should have an NFCU account if given the opportunity!!! They are amazinggggggggg !!!!!
This app has made my life much easier. I like that I can access Zelle through the app and I see my balance before I send money
Great app!! I’m very pleased with Navy fed
Love navy federal 5/5
Love this bank!!!
Doesn’t like mobile deposits 1/5
By Craphty Ape
Literally will not make mobile deposits. Had to use another banks app and it worked just peachy.. this needs to be fixed..
Everything works nice
App dashboard 1/5
App dashboard not working properly
Navy Federal app is awesome 5/5
I’mthis app comes in handy!
Navy federal credit union 5/5
One of the best decisions I ever made
I absolutely love Navy Federal. I really enjoy the customer service, loan rates, rapid responses to questions, easy online accessibility. I will always recommend to everyone I know! Thanks for your outstanding services!!
Sojourner’s Review 5/5
By Miss Recovery
Navy Federal consistently provides “Outstanding” Customer Care. I always feel I matter. Thank you Navy Federal!
Wouldn’t switch for the world 5/5
I honestly could not imagine banking with anyone else! Service is A1!!!
App needs updating 2/5
All of the features on the app does not function or work properly. The credit dashboard option loads and then fired black after five seconds. And the running balance still isn’t accurate.
Very Good App 5/5
By Rik Smits
Great app. Intuitive and streamlined.
nAvy fEd eJohnS 5/5
gReat 👍🏾 custOmer serVice! seCurity iS tiGht! reaLLy enjoY haVing aNd bEing a mEmber oF nAvy fEd!!! thAnk u 🙏
I am so happy that NFCU is accommodating as much as possible to me and my needs. Super thrilled that everyone I speak with goes out of their way for me.
Love it 5/5
Best banking system
Lack of ease, could not press on submit 3/5
By Art. S
Same as above
The most helpful app 5/5
Always willing to help never down for maintenance
app could be modified a little better and for debits it’s only a red card only no other colors
Great App I Just Got 1 Problem 5/5
By JUNE NP
Great App 5Stars I Just Have 1 Problem , I Have The Newest Update And Im Not Able To See My it Just Credit Score Anymore takes Me To A blank Screen When I click On It …. How Can I Fix This ?
Best decision 5/5
Best decision I made was moving to NFCU!!! 👌🏾
Easy to use 5/5
The app is easy to use and very self explanatory