Hanging app 3/5
Usually have little to no issues with this app, until recently. The app is hanging. The website seems to be down as well
What happened!! 1/5
By Kali D
Let’s me login but when I click my account “experiencing technical difficulties” uggghhhhhhhhhhh!!!! FIX IT!
The app isn’t loading and won’t get passed the start up page for the past few days.
Mobile Deposit Camera 1/5
Please fix it. The previous version was better and I had no problems with it. Now I can't use it for mobile deposits because it's blowing the capture up too big and it cuts off the image.
Issues with Direct Deposit 3/5
The camera isn't working for direct deposit. Any time I line up the check, the photo automatically zooms in and gets cut off. Can you fix this please?
Stop Auto-Cropping checks 1/5
Stop auto cropping checks though mobile deposit. It keeps cutting off the ends, forcing me to have to take the picture of the check half a dozen times before it keeps it all. It didn’t used to do that, so fix whatever you did, please.
New update is way better! 4/5
By Airmen B
It is now compatible with my IPhone X and the facial recognition is great! Thanks for responding and hearing to my comments!
App and Full site need to sync, regardless of where you do stuff 3/5
I love the app and whatnot, but one problem I’ve come across lately is what’s online does not completely match up on the app. For example, if I scheduled a transfer online I can’t see it on the app although it actually exists, but if I do it on the app I can see it on both platforms.
Great but... 3/5
Everything about this app is easy to us, and its all there. The only thing is that they took away the Apple Watch app for this. It was very convenient to have a transaction appear on my Watch, but no more. Please bring it back!!
Always being fixed 1/5
Passcode doesn’t work anymore, system always failing, I used to love this app but now it’s just trash
Blue bar back arrow doesn’t work 3/5
NFCU is a great bank with great tools. I don’t know if it’s the bank, or Apple, but the back arrow at the top blue navigation bar in the app doesn’t work and it is frustrating to not be blue to quickly move out of the account without shutting down the whole app.
Love & Loathe 3/5
When the app works, it works. It’s a great multi functional app with in depth features that I am so happy with. But, the app crashes, doesn’t load, doesn’t work, doesn’t transfer, and just happens to NOT be able to do something right when I need it to. I can appreciate maintenance, but it seems when that’s happening the entire app has to sacrifice and it’s a dud in those moments, which happen more often than not. Maybe it’s bad luck on my end, but I’ve been caught in too many situations where this app has failed.
Still, great bank. Incredible customer service. But this app needs some serious TLC.
Great App 4/5
I love how easy it is to use!! Full of resources, very informative.
But it always disables my touch log in every other time I use it.
Very Annoyed 2/5
This app is great, WHEN it wants to work. In the past week, it hasn’t work for me. One moment I’m logged on.. the next, it’s kicking me out of the app. I’ve reset my phone, deleted the app and added it back to my phone and I’m still having this problem. It’s frustrating.
App always has issues 1/5
App always has issues navy fed itself is a great bank but it’s too often i can’t access my accounts through the app bc it’s down or something even called the 188 number provided and still no fix
Not consistent 3/5
Navy Fed has been a great bank so far but they need a lil work on how consistent their app is ... I swear it picks that most inconvenient times to be down .. and it’s down often .. other then that my rating would of been higher
About as useless as it comes. Never works or saves data on iphone 6. Have had to reenter login data four times in a month. Always gives connection to device error. Totally useless for actual mobile banking.
Love! Love! Love!
Constantly having technical difficulties 2/5
By The customers always right
This app works best if you’re not trying to access your money from here. If you just want to look at your accounts and not touch your money, 5 stars.
Navy federal 1/5
First off if you’re a service member navy federal is amazing until you get out once you’re no longer in the service navy federal treats you different put you on the back burner a little bit and and the app is the worst thing ever it would get an easy 5 stars if it wasn’t under maintenance twice a week unable to get to your account it happens constantly just get rid of the app and log in on line which sometimes you can’t even do that and as we all know navy fed locations are few and far between so it’s not like I can just hop on in so when you need to check some things out hopefully you don’t do it on one of their maintenance days
Great App 4/5
By Jeff Meade
Sneak peak doesn’t work if using 3D Touch or widget and I would like to see other account be able to be save for easy switch for people who have business accounts but otherwise I love navy federal and the app if very convenient
Worse with each Update 1/5
“Don’t fix what ain’t broke” What used to be a great app is deteriorating more and more with each update. The biggest flaw with this app is the mobile deposit. It used to be great. The auto capture used to work phenomenally. Now it just takes the picture whenever it wants and not only that but it crops over half of the check out. After about 20 takes each side I can get it right. Please fix this or take it back to the way it used to be.
Does the widget just not work for everyone? 4/5
I love the app, does everything I ask and need it to do..but the quick view of my balance on the widget doesn’t ever load. All I get is “unable to load” is there a way to fix this or is it just a bug??
Sneak Peek/Widgets don’t work 1/5
Looking at my balance at a glance is one of the most important factors for any banking app. Every time I try to quickly check my balance, it says “Unable to Load”. Please fix this. Otherwise, it works fine.
Annoyingly Behind the Times 2/5
I’m switching to Navy Federal from Bank of...err, I mean, USAA, and this app is quite dated in comparison. The main annoyance I have is the inability to add scheduled transactions! Bills show up, but I can’t manually add future transactions to get an estimate of what my finances will look like at the end of the month. Would definitely love to have that feature in this app! Updated 22March - I deposited two checks a few hours ago, and received the email they were pending, then approved; on the app they still show pending...I need to pay a bill but am worried it won’t go through if I debit it...it seems an app problem if the emails were received. 30March - Bill set to withdraw disappeared from my lists, forgot about it and transferred over too much. Transfers to a savings account show pending! Also, the scheduled amount being separate from the current balance makes it frustrating when you’re trying to get a quick idea of available balance when speed is an issue!
How it was 2/5
I use to love the app till more recently fast login worked then it updated I’ve tried everything even uninstalled and reinstalled but now I just can’t login anymore say WiFi or service not strong enough but I can still use all my other apps doesn’t add up to me
Mobile Deposit doesn’t work 1/5
Mobile Deposit on this app was always temperamental but now it automatically crops the image and slices off a side of the check to make the image useless for deposit. No idea why this is happening now- main reason I use the app in the first place.
Latest Update Doesn’t Work 5/5
UPDATE: May have been mobile banking issues when I first updated but seems to work fine now. I do like the features and I can do almost everything through the app. I did try to find a number to call when I had issues but couldn’t locate one.
ORIGINAL REVIEW: Normally a great app. But ever since update 2 days ago I can’t connect to my accounts.
Love it!! 5/5
By Mr fancars12346
Navy Federal always goes above and beyond whether its their service in their branches or over the phone to even their app. I love the new notifications option that allows me to even change the dollar amount. I just set mine to 1.00 dollar so I get a notification for everything. I make my payments, transfer money, view my statements and I even opened up a share certificate online! The app is great and they are always making improvements day in and day out. Thank you NFCU!
Credit card payments 4/5
So far I have no issues with the app except for what you see on credit card payments. If I make a payment today it will only show for a moment the amount that is due to apply, sometime later in the day that scheduled payment has disappeared but the balance isn’t updated for that payment for sometime. Sometimes I’ll forget that I’ve made or scheduled a payment because it simply doesn’t show there. That’s the only issue I have so far, I’d like the Payment to still reflect until it has posted to the account and has been cleared.
Needs new design 1/5
Can you make the app more visually pleasing to the eye. It has all the features but a redesign would be good
50 year member 5/5
By Capt. Charlie USN
Absolutely outstanding. Hope I can make 75! Have saved me much grief by calling about questionable charges, several of which were card compromises. Wish I had more stars to give!
Camara not working properly 2/5
Update!!! I take pictures of my checks every 2 days. As of lately the camara feature cuts off the image of my check. I have to take 5/10 pictures now for check not to decline
App for iPhone X 3/5
Had no problems using the app with my iPhone 5. Had that quick look and everything. Upgraded my phone to the X. Face ID will not work with this app. Cannot get any type of quick access to the app. Every time I want to log in I am using user is and password. Why can’t I go back to using a PIN number? Why doesn’t the app just work like advertised? Just plain annoying!
2 1/2 stars 2/5
Pros: easy to use; convenient.
Cons: Have had this app for a while and for the past 8 months or so, an error for “card activation” appears each time I log in and I haven’t had a new card to activate. Additionally, I will often have to fully log into the website because all functions cannot be completed using the app alone (i.e. messaging).
Great tool but does not fulfill all (or in my case most) of my banking needs.
Good app, bad design for Mobile Deposit 3/5
The design, features, and overall experience for most of the app is excellent. There have been some reliability problems lately with accounts being unavailable for several (at least once per week), but that isn’t the fault of the app.
The weak point is definitely Mobile Deposit. Using an iPhone 7s the auto capture feature is useless. It always takes a blurry picture, and even when the picture looks clear the auto-crop feature typically cuts off part of the check forcing you to start over. Turning off auto-capture works much better, but the auto-crop still applies and cuts off part of the check in inconsistent ways.
Additionally, there doesn’t appear to be image quality checking before Deposit submission like in other banking apps. Deposits can be submitted and then rejected by email over image quality or other reasons. The reason in Email given for the last rejection for me was “due to other”. Not exactly helpful and required me to call to figure out what went wrong.
Create a better experience for MDC and it would be one of the best banking apps out there.
By A&E Viewer
It seems that at least once or twice a week they have “technical difficulties” and you’re not able to login for a large part of the day.
Login issues for the past couple months 3/5
I have never had issues with navy federal until now. I receive a lot of checks and I need the mobile app to deposit them, but lately almost every time I try to log in, the app tells me to try again later. What is going on? iPhone 7 user
You guys screwed me 1/5
By The savior you need
I was great before I got you guys, good credit score, good at saving money and now I have over 16,000 in debt because if someone just so happens to have his money extorted from him you guys refuse to help, after I finish paying off all this debt I’m closing my account with you guys immediately. You guys don’t really care about those in the military, or those that served you care about yourselves and I refuse to ever use a bank as selfish as yours again
NFCU: What happened? 2/5
By Lit fiend
First- I have banked with NFCU all my adult life. Love the bank and, until recently, loved the app (both iPad and iphone). However, for the last 3 or 4 months the iPad app is totally non-functional. Won’t log in, gives the classic, “sorry, can’t connect, we are working on it” message. Months. The iphone app continues to work great. I have uninstalled and re-installed it, no good. NFCU, the 2 stars are because for most of its life the app has been fabulous (It would otherwise be 1 or zero). It is not now, however, as it totally will not function for me. I will cheerfully change this review if it ever begins to work again.
Terrible App 1/5
This app is always down. Calling the tech team is a joke!!! They are so out of touch it’s ridiculous. I have been voicing my concerns relative to the lack of technical sophistication compared to other credit unions and banks and it appears to fall on death ears. I am constantly installing and uninstalling the app. This time it not working. App hasn’t been working for days. Tired of trying.
Just a note, I’ve never had a problem with Navy Prepaid app only main banking app. Maybe you should take a page from their tech team.
Not a fan 2/5
It use to work so well, now it freezes and crashes at the worst times.
Please fix 2/5
The App is always down
Updated app renders it useless? 1/5
I just updated my app earlier today and it doesn’t work. Fiancée checks hers and it works due to not updating... :-( -1 star
Broken after update 1/5
Was lovely before update. Now the app cannot remember me... it recognizes me, but requires me to log in with password. Upon trying, always says “unable to sign you in”. EVERY time I use the app now, I must “log in as a different user”, re enter both name and password, and it will log me in, for that session only. Even worse, I tried deleting and reinstalling the app, now it won’t let me attempt to log in at all. PLEASE FIX!
Flaw in code? Touch ID not available 1/5
Love the app so far, and got to say over all I am enjoying Navy Federal. However the app on my iPhone 7 Plus and my iPad Pro do not offer Touch ID option. Really strange. Called support, went back to branch and they can’t figure it out. Using latest firmware 11.2.6. and have reinstalled app multiple times. All my other apps that use Touch ID work fine. Hope they can figure this out soon.
Never Disappoints 5/5
Best Mobile Banking App and Service there is !!
Billy Amonette 5/5
I am very happy with NFCU. I get a higher credit limit and lower interest rate. I wish I had gone to them sooner.
Short and sweet 3/5
My husband and I have been members for 57
years and counting. Need I say more?
Honestly starting to get frustrated 4/5
I feel like i have had a mandated update to this app every 2 weeks.
It was working beautifully but every other update you guys break some sh*t. So I stop trying to update the app because its annoying that it'll stop working.
Then you force me to update anyway and the app is broken again. So either opt us out of some of your stupid updates or hire some people that know what they're doing.
Its getting frustrating!