The banking wizard never loses ! 1/5
Come at me NFCU! I’m the banking wizard for a reason. Come at me !
Bill Pay 3/5
The biggest issue that I have with Navy Federal is the bill pay. So far, the best bill pay that I have seen is what Wells Fargo app has. The customer chooses a date when they wish the funds to be sent, and the calendar shows when the funds will be delivered. This makes planning very easy.
Sign in frustration 1/5
By iKing James
Only on the app does my sign in information not work every time. I am not changing my password every day. This is very frustrating and makes no sense. Also when you the option to fix your loving through the app it doesn’t even recognize which type of account you have.
Doesn’t work 2/5
Love the app when I can get in but every time I change my password it logs me out and won’t let me sign in with the new password. I really want to use the app any suggestions?
Login issues 3/5
Ever since one of the most recent update to this app, I have to log in twice to get in. No matter how slowly and meticulously I type my username and password, it always says it’s the wrong username and password but let’s me log in on the second attempt typing the exact same thing. Making it more frustrating is that it doesn’t save your username. Never had problems with the old apps. I don’t care for this one, only due to the login. The app itself is good. Once I get logged in.
2-Step Verification 2/5
My phone already has security. To open my NFCU app you need my finger print. WHY pray tell am I also being forced to do a 2-Step verification EVERY TIME I open the app. SUPER frustrating!!!!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
Why would you add a two step verification to a mobile app. If it isn’t me logging in on my phone all you’re doing is sending a text to the person logging in anyway. Stupid and annoying.
Widget removed? 2/5
Why was the widget removed?
Such a disappointment to have this awesome feature removed.
To many updates 1/5
I understand keeping up with new updates but there is way to many updates happening to often and every time I update my app on my phone it always crashed and I have to uninstall and reinstall the app which I’m getting tired of doing
If this continues I will delete the app from my phone
WHAT happened to the Conformation number 4/5
Ever since the last Update (which was back in November 2019) there has been no conformation number show in the Done or payment made screen.
This has become an inconvenience. Because I need to call my bank to receive the conformation number. What’s the point of having mobile banking when I still have to call the bank.
PLEASE REINSTALL CONFORMATION NUMBER
What is going on with the app today? 3/5
App is working terrible today (9Feb20). I should say not working at all. Normally a great app and easy to use.
There’s an issue every month. 1/5
I had recently awaited my new credit card which I had to go to the store to get. They are shipping it to the branch since somehow my location which I never updated got changed to a general base location. Now they signed us out of our accounts, and won’t recognize a forgot username with my card, social and birthdate. Switching banks soon.
Issues Logging In 3/5
I promised myself I wouldn’t write a bad review here but I’m getting tired of the issues logging into the app. I don’t know if anyone else is having this problem but everytime I open the app and sign in I MAKE SURE TO put my user and password in PERFECTLY and every single time no matter what, the app tells me my user and password is wrong... I have to open the app and then close it and then log in successfully the second time. It’s really really getting frustrating. I shouldn’t have this problem every time I try to log in and see my funds.
Great most times 4/5
By Happy mother of a boy
Very convenient and easy to use! Great for not always having to call/go to a near by branch.The app is great for the most part but they are always changing things and it’s a bit annoying. The features to change the order of your accounts and hide ones like the savings was removed. This actually has helped me to save and pay things in order but just recently it was take off and now everything is out of place. I enjoy the app and use it daily. But would greatly have the little controls I had on the account back.
Best bank, very satisfied with mobile app and its upgrades 5/5
This financial institution cares about their customers. Always on top of protecting the interest of their customers either by updating their current app and advancing technology!
Problems with logging in 3/5
I appreciate the app because I like the ease of mobile banking, however, I’ve been having trouble with logging in since I’ve downloaded it and started using it months ago. I have my password and user automatically remembered on my phone and when I go to auto fill it in, and press log in, it gives me an error message saying something was incorrect and then I go and input it again and it logs in like normal. It’s a minor inconvenience but an inconvenience nonetheless. At first I was worried I had my info wrong or something else, but nope lol, just a weird bug in the app.
Bill pay is nearly unusable 3/5
By Disgruntled new customer
Good features: e-deposits, accounts
Bad features: bill pay
The new look for bill pay hides current billing information in a long column of old and nonessential information. I used to be able to view my account balance and billing information on the same screen, but not anymore. I will have to figure out another way to pay bills online, because this app just makes me angry.
Nice App 4/5
I’m a very simple user because I only need the app to check my balance and make payments to my cards. The app works well and I can also see when I have incoming deposits. If I see anything unusual I can also report it right from the App. I can also show when I will be traveling abroad so my card won’t be cut off for suspicious activity. Thanks for the app guys.
Nice app 3/5
This app worked perfectly on my iPhone 6s but on this iPhone 7 there is no Touch ID function. The app doesn’t look the same. I have to sign in each time. Not happy
account never updates 1/5
By Hey I'm Taylor
please fix this; the app never shows my true amount in my account and has caused overdrafts because of this. my main purpose of opening an account was for business reasons but with a glitch like this in the app AND online, i’ll rather stick to usaa
User Friendly 4/5
Very easy to navigate and very convenient. Covers most banking transactions but could use some improvements. For example, have at least 3-6 months of statements on all accounts available for viewing; have an individual tab for deposits, debits, credits without having to browse through all the transactions to look for specific transaction(s).
Easy and fast turnaround for online questions and assistance. I particularly like the notifications via text that allows me to monitor all transactions.
You people need to be slapped 1/5
Whose dumb idea was it to force 2 step up id on your customers. Make that former since you just lost a member.
Often inaccurate balances 2/5
Your balance is supposed to give you two numbers, one is what is in the account, and the other what is actually available (it is supposed to take into consideration pending sales etc;) but it’s very rarely accurate. It never calculates pending sales correctly. I often make decisions based on what is in there and then the next day there’s less money available because it finally catches up to itself. If I’m using an account I don’t keep a lot of money in this can lead to an accidental overdraft. I’m half convinced they do it on purpose. This app (and online) need to catch up and provide accurate accounting. It’s a bank. That’s your job.
The Navy Federal app worked so much better when I first joined. Now with all the updating it’s become a bit of a mess. My main concern is that the sneak peek feature no longer works for my devices. I have configured my settings to activate the feature but it still doesn’t work. I’ve erased and reinstalled this app several times and still haven’t had any success.
Keeps Crashing 1/5
When I updated the app, I tried opening the app several times but keeps crashing for some odd reason.
2-Step Verification 1/5
I don’t want to turn on two-step verification. Stop trying to force me to turn it on by not allowing me to use the app without it. Terrible update.
DARK MODE🤷🏼♂️🤦🏼♂️ 3/5
Need to support dark mode! To elaborate, whenever my phone is in dark mode and I go to the widgets, NFCU’s quick look widget sticks out like a sore thumb. It’s literally the only app I have that doesn’t have dark mode support for the widget🤦🏼♂️🤦🏼♂️
Why NFCU is in my financial toolbox? Read on.... 5/5
Excellent Credit Card Experience! The ease for me to contact them 24 / 7 and their attentiveness to accommodate my needs in real time goes a long way as far as I’m concerned. I enjoy that I get to talk to a banker quickly, as well as, someone who is knowledgeable and experienced with every facet of my account. Hands down, The Best Credit Union to be associated with and belong to in my financial toolbox!!
Zelle Feature needs IMPROVEMENT 2/5
I can’t send money to anyone using this app... zelle feature times out gives me error messages doesn’t let me send a transfer .... very inconvenient
Great Update! 5/5
Really like the new UI for redeeming cash back rewards. Also really like the home screen with easy-to-understand account balances. Awesome app that has come a long way!
Not working 1/5
New update doesn’t open the app completely keeps crashing
Good but could be better 3/5
The app is sufficient at providing most basic mobile banking needs, however, it could be made easier to navigate and also a search feature would vastly improve navigating through the myriad of tabs and sub-menus. My biggest gripe is Sneak Peek - HOW DO YOU ACTIVATE THIS FEATURE? I can't for the life of me find a shred of help inside the app or on Navy Federal's website to activate this feature. Is it even an active feature at the moment? Please remedy.
Aside from all of that I love Navy Federal as my banking institution. They have wonderful staff at their branches and on the phone and they have awesome products and services that are hard to find better elsewhere. I just wish they'd improve the app🙏🏾
Sign in? 2/5
Why do I have to sign in twice just to log in? Says password and username are wrong. Copy and paste and oh hey it works the second time....not good when pressed for time
App crash after update 5/5
App doesn’t open after update. iOS 13.3.1
Great updates! 5/5
I love the app now with all the new updates. Great job!
I have tried to use this app 1/5
But it does not want to be used. It shows my account balances and that’s it. Every other menu option results in ‘tap again to retry' or technical difficulties, we’re working diligently to fix. Yes, I have updated to the current version. I’ll give it a week or so and if not resolved, guess I’ll close the accounts.
Keeps crashing 1/5
I jest updated the app today and now it won’t open it keeps crashing
Computer Issues!!! 1/5
By Irritated 2.2
System goes into an unworkable mode demanding a changed password, then demanding a different passcode, then demanding a new password but only accepting a passcode, and so on and so forth. Meantime will not accept a fingerprint. Remains as pleasant as a root canal. Unbelievable.
By MU3 G
I like Navy Federal, but they really need to get it together with this app. I couldn't even send a message to customer service through the app.
Mobile deposit isn’t great 2/5
Overall it’s an ok app but while making mobile deposits it takes a while to get it to work or says the numbers at the bottom of the check are blurry when the photo is perfect.
Latest update has another flaw 4/5
Still having the problem listed here. I saw one of my concerns was partially fixed, but when I log out and then log in with one of my other accounts, and try to make a mobile deposit it is still “experiencing technical difficulties “ . I only have so many different devices I can log in from. Please fix this.
When I sign in and deposit into one of our business accounts and then sign out and into another account whether it is on the same device or another, it has been “experiencing technical difficulties “. This has happened a couple of days in a row. Please fix whatever the problem is. It already takes more time to switch between accounts without wasting the time going back in a few times so I can complete a task.
If I wanted two step verification I’d turn it on, sick of this app trying to force me into it just to use the regular functions.
ADS EVERYWHERE 1/5
By Barbie In the closet
This app is a joke everytime I try to log on from the app ads pop up which forces me to re log in again because the ad stays on the screen with no way to close or exit it out. I have chase, Wells Fargo and don’t have to deal with this problem . Fix this stupid app and get rid of the ads annoying
Almost impossible to deposit a check now 1/5
By Great and helpful
This app has been good through the years but that has come to a halt the last few updates. My last check deposit I submitted at least a 100 times before it took and it was crystal clear using an iPhone 11 Pro Max! Today trying to deposit again and I’m over an hour with fries and it will not take staying “numbers are blurry on the bottom” LOL. Perfectly clear! Time to find a local bank. Bye!
Available about half the time . 1/5
When the app works, it does fine and is easy to navigate, but “technical difficulties “ 50% of the time makes it hard to get deposits done.
Terrible app or is a terrible way of doing business? I cannot decide. There are so many things wrong with this app but my main two gripes are ..... and this just happened. I forgot that I paid my NFCU credit card statement that was due. I thought I had but could not find it anywhere showing me it was pending so I made another payment. Well guess what? Yep they both came out in the due date.
Also my other gripe is when I schedule a bill to be paid, it shows pending but never comes out of my account for a full 24 hours later. BoA never does this. If a bill is paid and it’s showing pending/in process it should be immediately removed from account balance!
Check images? 4/5
I switched to Navy Federal from a large national bank system. You all have much better return rates on savings and even checking accounts. My wife and I switched to you all for most of our banking needs closing out our accounts with the other bank. However, it would be very helpful to have check images available either online or in the app so we don’t have to reference our check ledger each time we want to verify a check.
The IOS widget is still USELESS! Y’all need an Apple Watch app! Other than that it’s an ok at best app
Y’all need a quickview feature so you don’t have to log in all the time!!
Widget still doesn’t work🤷🏿♂️🤷🏿♂️