Never able to show me live feed 1/5
99% of the time when I click on an alert, the app sits there and spins; it is unable to show me the live feed. This completely defeats the purpose of their “speaking” functionality. By the time my feed finally loads, any person on my property is long gone. Pick another security camera.
APP IS TERRIBLE 1/5
By Pita X
Why is the outside temp cut off? Have to scroll to see outside temp then swipe up to adjust thermostat.
Nest Hello Door Bell 1/5
By Apple World Wide
There is much room for improvement for the door bell and how fast it uploads and downloads videos to the app. For the most part there is always a delay, or it doesn’t work at all. My WiFi download is 135 and upload is 8. Meets the requirements and issues with interference. Fix the servers.
Pulling up recording is not working 2/5
All of the sudden I can’t pull up any of the recorded video on my indoor camera or my doorbell and I have an active subscription, it just says the camera was offline even though it was turned on. Please fix!
App eats up battery as fast as you can charge 3/5
Latest versions have been major battery hogs. My wife leaves the app on all night as a baby monitor, but every night the battery goes down to 1% which seems to crash the app (or iPhone kills it before the battery dies), even though it’s connected to a charger. Makes it very unreliable as a baby monitor. Also, same buffering issues with the cameras that everyone else faces, but for normal use the cameras are pretty good.
Great camera and thermostat 5/5
Have had cameras and thermostat at my remote property in the north woods. I have not had any issues at all. Can get online anytime and view what’s up. When I pull up to the garage my phone is already notifying me of activity in the driveway. The night vision is great as well.
I’ve had great luck and installed the thermostat at my other home as well. It takes a bit of getting used to all the features and operation of the thermostat, but once you have it, your golden.
So buggy 2/5
By mr. reegs
In the latest update, when you change the nest thermostat schedule, it looks like it saved, but the values are discarded. This annoyance is just the latest in a series of bugs plaguing this app.
Terrible service 1/5
I regret buying this camera. Quality wasn’t great to begin with but customer service is worse. They billed my credit card for months but told me that I wasn’t paying. Then they cancelled my service even though the representative acknowledged that they received payment. No one could figure out what to do. Ridiculous!!
No way to pause a recording. Why? 3/5
How come there’s no way to pause a recording? I can rewind 15sec back and forward but no way to pause it. Why? The 5.20.0 Update seems to have corrected the playback issues I’ve had before. Now the recordings seem to play smoothly with out any buffering issues. But please add a pause button.
App hardly ever works 1/5
By It's meeeeeee!
Constantly getting the message that my nest thermostat is offline! Yet everything else including my FLIR cameras and Ring are working fine. I wish I would’ve kept my Honeywell smart thermostat. I never had issues what that.
Not good 1/5
Purchased a Nest and it goes offline every single night. Checked other electronic devices and all is good with WiFi
Going back to Honeywell
Slow functioning 2/5
App and Camera are not in sync with real time!!! By the time you load to speak to delivery person they are well gone off of premises.
my Dsl is slowky here still works fine with my Nest. 5/5
works great for me! even though i have freakin ATT Dsl here. 1meg down 35kbps up. how about that. All you need is better wifi im using Asus 3500 works great!get all quick response. what i have is thermostat then Nest Secure and 1 outdoor camera. from San Martin Ca.
Unresponsive app 1/5
App has been unresponsive for the past two weeks and @nestsupport has done nothing to fix issue. I have 4 thermostats and 13 Nest Protect and they can not be controlled by the app. If thousands of dollars are spent on your products at least you should put some effort to try to keep the app working.
Junk Cam 1/5
The only thing that works on this system is the spinning blue circle saying that there system is crap. They only send out smoke and mirror updates. Beware your life is not worth trusting this crap company. There system is always frozen. 99 percent of the time your watching frozen cam. Do not buy these crap Cameras. They store there info on a old VCR hence why there junk system freezes 99% of the time. Still junk.
Missing thermostat 101 things 2/5
Nest says it is an advanced learning thermostat, but it can’t even do basic controls. You can not kick the fan on unless the thermostat is set —- so those nice spring and fall days where you kick open the windows and start the fan to get a little air movement is gone.
Can not eat a temp and ask it to HOLD. My daughters bday is in July so I try to precool the House and the stupid thing always kicks up and the house gets so hot w 30 people here.
Fan on plus hold are on every thermostat — well except this frustrating one.
Won’t stop cooling even in OFF setting 1/5
I really liked Nest Thermostat until they loaded a beta software that has turned our thermostat against us. Just like HAL9000 it is trying to get rid of us. We turn it off and it keeps turning itself back on and freeze us out. We can’t get it to stop. It will turn on even when we have it in the OFF setting and there’s nothing we can do other than ride out an hour of blistering cold. Nest support doesn’t get it, I believe they know there’s an issue so they choose to blame the customer. I’m going to rip this thing out and get a dumb system that will actually listen. Don’t get Nest. If you have a Nest, NEVER let them do a beta test to you.
Gets worse with each upgrade 1/5
I have used 4 Nest cams for four years (originally as DropCam). The cameras work great but the iPhone app is horrible. Scrolling back in time no longer works- the 15/10 second rewind icon is missing now after latest upgrade. This product is only as good as the phone app (i don’t carry my MacBook around with me), which means it is no longer of value to me. I will not be renewing my subscription.
Lousy thermostat scheduler...all else works well 2/5
By Estudiante Tomas
The thermostat scheduler is unnecessarily cumbersome and frustrating to set and adjust. Below average. Everything else works as I would expect it to and I’m satisfied.
I hate posting a low review based on one feature, but it’s an important one! Nest would do well to completely rethink the interface people have with the thermostat scheduler.
NOT FOR BABY MONITOR 1/5
Do not use for baby monitor. We've been using Dropcam app for 4 years now. Some bugs but decently reliable. They're sunsetting it and forcing the use of Nest app. I don't think I've made it through a single night without the app crashing and shutting off leaving us deaf and blind to the nurseries. Considering abandoning the dropcams for a traditional and more stable camera.
Camera is great if app would connect 1/5
I have the new nest hello and most of the time, like 90% of the time, I get the spinning circle and it fails to show me the livestream when the doorbell alerts me of movement or somebody rings the doorbell. I have the ring app and it doesn’t do this as much as nest. I had so much faith in nest but I’m not so sure anymore.
The Worst App Ever!!! 1/5
this app is the worst app I have ever used it crashes constantly I contacted customer service and they have not helped me at all. Do yourself a favor and skip this one it's junk!
Needs Improvements 2/5
I love all my Nest products; however, I’m not a fan of the recently updated app. It takes an extremely long time to load, & sometimes my camera view will not load until I close the app & relaunch it. Lately, I haven’t been receiving person or motion alerts. This is a big deal provided my neighborhood has had a burglar/auto prowler lurking for the past month & a half. This app definitely needs improvement!
Mostly good! 4/5
I like the look and feel of the app. Unlike many users I don’t use video so I’m a lot happier about the app.
It does have its quirks. For one thing, I bought two thermostats because we have two zones. Both show up - “family room” and “bedroom”. Great! But I also bought two smoke/co detectors because we have a fireplace and a furnace. I name one “upstairs fireplace” and the other “downstairs furnace” and all I get on the display is ONE device named “protect”. I have to open it to see both devices- both devices should simply show up on the home screen so I can see the status of both AT A GLANCE!!
Also, we have satellite internet because we live in a rural area. Satellite internet is great but the hop time creates latency when opening / using the app! This (and I’m sure a lot of the problems people have with video) is caused by the developers requiring a lot of functionality to run off of Nest servers. I believe this is a mistake. My 64gb iPhone 6 is powerful enough to run half of NASA- I think it can handle 99% of the Nest control and monitoring. All it should need to “phone home” for is alerts and firmware updates.
Finally, it bugs the crap out of me that one thermostat is at 65 and the green “you are an energy hero” leaf shows up. But when the other is at 65 also, it does NOT show the leaf! Whyyyyyyyyyyy
Why mess with a good thing?! 3/5
The new layout while looking the thermostat view is broken. Why is temperature, humidity, and fan time right justified ?! I know this is anal, but why!?
Horrible app 1/5
Horrible app and customer service does not do nothing for you.
Horrible for Dropcams 1/5
The Dropcam app is being phased out? This app is horrible for the Dropcams, as it is hit or miss weather the talk function works to communicate from iOS device to camera and when you heavily rely on the cameras as intercoms, it’s quite aggravating. Please fix the app and or leave the Dropcam app available.
No HomeKit support 1/5
Nest has no HomeKit support
Peace of mind 5/5
The nest app and products have been fantastic. I have outdoor cameras, indoor cameras, a thermostat, and recently added the deadbolt door lock. All the products have been outstanding, easy to install, work as advertised and bring a great peace of mind to myself and my wife, as I travel a lot for work. It’s great to be able to control the devices, and see the cameras real time from a distance through the app. Perhaps people who are complaining about the speed of the app do not have a solid internet connection? I have not experienced these problems when I have a good WiFi or cell connection. I highly recommend the nest system.
Nest App Keeps logging out. Good camera terrible app 1/5
Using camera as a baby monitor but it’s defeats the purpose if the app keeps logging out in the middle of the night. What is strange is at the same time every night. Called support and they said my internet provider changes their IP address daily so when it does that the nest app will log it’s self out. Called Xfinity changed the time my system updates to a time that’s not during while we are sleep and the app still logs out. I’ve all tried logging out any 3rd Party apps associated with nest. (Alexa, philips hue, etc), uninstalling app then reinstalling app as well and still no change.
Unclear subscription 1/5
I’ve been paying for a monthly subscription wondering why I’m not seeing my recording history on my primary cameras. They aren’t clear at setup that it’s for a single camera, or which of my three cameras that was being applied to. Emails and admin messages have no clues on how to fix this besides generic “subscribe” banners. Annoyed this is still such an underdeveloped system.
Ever since nest rolled out their new update, I can no longer control the thermostat with my phone (#1 reason I made the purchase). Now it just looks pretty on my wall. It was great before the update, now it does not function properly.
Awkward interface, when it works 2/5
I have a Hello doorbell. When I first installed it the app worked reasonably well, thought the playback interface is very awkward. It is simple to navigate to a detected movement, but then there is no fine grain playback control )like the slider in most video apps, including the Ring app). Recently I am unable to playback video at all - I can see only the index image - even for events within the last minute. Live view works fine.
By Cobra commanders
Here are the issues:
* Geofencing is not reliable. I have to turn on the app and manually switch the app from home or away. Could really be an issue if you rely on your camera for security.
* Geofencing only works with one phone. I have to pay for another app to get two phone geofencing. Really?!?!
* I do not receive notifications or emails when there is movement in the house.
I own two nest cams, nest protect and nest thermostat. The unfortunate thing about buying into a home system is that the newer products just work better. The amazon products are a much better choice at this point.
Home/Away assist 2/5
If my wife and me have both the home/away assist enabled in the app, and wife is away from home, the nest turns on the Eco Mode. I expect the nest can identify Im at home and keep the nest working as normal.
Nest Doorbell 1/5
I bought the Nest doorbell and am disappointed with it. Notification when people approach the house is hit and miss. If I do receive a notification the person is gone by time I receive it and open the app. I also live in Illinois and cannot use the face recognition, which was another reason I purchased the Nest doorbell.
Nest Hello no video history bug 2/5
Second day after using new Nest Hello camera, video history (Sightline scrubbing, event clips) stopped working — just error that camera’s off (which is not the case). Tech support confirmed problem. No issue with other cam’s or with Android Nest app — just iOS app. Still a problem.
Has issues with thermostat 2/5
I use this just for the Nest E and can’t get the stat to recognize when I’m away from home. I have it set to phone location and sensor and I would check in hours after I left home to see that it’s still on. So I manually switch it to away mode and check in later to find it has kicked back to Home when no one is home. It used to go into eco mode by itself but since the update it has been staying in home mode. Also you can’t see the outside temp anymore. Has a spot for it but no temp is shown.
Single Zone Thermostat & Protects 5/5
I use a Nest for heating/cooling and have a couple projects hooked up to the system as well. I turned off auto scheduling as I didn’t like how it fluctuates but it’s great for adjustment via the app for normal and scheduled use. The geofencing is great as it keeps my system from running when I’m out of the house.
Samsung Gear 5/5
Can I use my Samsung gear camera for this app
Outdoor Temp Display 4/5
By No More Gift Cards
Thanks for the update that fixed the outdoor temperature display! It was driving me a little bit crazy as I have come to rely on outdoor temp info.
Fan is always on 1/5
In older version of this apps, I can set the temperature to lower than room for heat mode and nothing will happen, no fan, no nothing until the room temperature falls below the set temperature. But now the fan is always on even before the room temperature hit the set temperature.
Amazing Product(s) 5/5
For a while I debated about installing a nest thermostat and nest protect products. I’m a very glad that I did. In the past three months (combined) I have saved over $150 in utilities. Also it’s nice going to bed and seeing the green ring light up on the nest protect to reassure me that it’s working as it should.
I highly recommend their products, especially if you’re interested and ready to take your home into the automated age.
Scanner does not funtion 1/5
Scanner does open, you will need to manually add the new product.
New temperature pucks are nice 4/5
Having the temperature pucks in several rooms is a nice convenience. I would love to have more fine-grained control over which puck is used to control temperature at what time since I want different behavior on weekends.
Poor design 1/5
I see I’m not the fist to mention this, but the new design with the outside temp not fitting on the screen is a terrible design choice. You have enough wasted space on the screen that you should be able to fit everything without having to scroll down. Scrolling left and right through the different temps/humidity made more sense...plus I already have a weather app and really don’t need that info.
Only 2 homes per app can be added. 1/5
By Landscape industry
I have 5 nests, few in my house, few in my vacation homes and business. Nest allows only 2 “homes” (nests) per account under one email account. PLEASE make it so i can have all my nests in one account and not having to sign out of one account and sign in with different email to access my other nest.... will change my review once this has been updated.
Humidity/Outside Temp. Display Messed Up 2/5
EDIT (4/16/2018): The Thermostat view screen is still busted on 4.7 inch screens. You can’t see the whole page. Your update didn’t fix it.
You messed up the Humidity and Outside Temperature Display on the Thermostat Page.
Now I can’t see all the information for my Thermostat without scrolling vertically.
Put it back the way it was before, or fix it so all the info is visible without scrolling.
Stop fixing problems you create! 4/5
Every time a new update comes along something gets broken? Who’s doing the coding 5th graders?...
C’mon guys get your act together?