Update1 bugs update2 bugs bugs bugs 1/5
Why take a sample and useful option away in full screen mode to create a clip in portrait mode everything is in the way of the cameras view because of the arrows and the time of day because it’s portrait mode. 65% of the notifications i click on either end up live or the wrong camera. While I’m browsing through the history 80% of the tine it buffers forever and never gets itself together no matter how fast your Internet is and if it does get it self together it has no sound and it’s playing slow like a person pushing play pause nonstop. How does this stuff get past for updates when there’s a bunch of problems? Nests team need to perform more of your own testing’s before sending updates this is not a video game
Nest cam sound is fuzzy at best, nonexistent at worst 2/5
I am able to view video when motion is detected, but only radio static comes through if any sound comes through at all. For having paid this much for a security camera, this is very disappointing
Some hang-ups 2/5
I use it for Nest Cams. It works well for a live feed, but almost always gets hung up when trying to recall past footage, regardless of internet speeds. This gets pretty frustrating. And the notifications fluctuate in sensitivity. However, the ability to “snip” and text clips to others works really well.
Ring doorbell 5/5
By Dad's Library
This is a must for all of the porch pirates out there nowadays. I can’t express how helpful this product had been since installing it, UPS, Fedex & USPS are all caught on camera and I can see who the problem really is with any damaged deliveries. Its a very good piece of mind to have. My next purchase will be the Solar Spotlight cam so if the power goes out for any reason (in florida) were still protected!
Not great for cameras 2/5
Very frustrating to think his will work for home security and monitor. The app is so buggy and never seems to work when you try to review footage or scrub through video. (Yes, I’ve tried it on servers different networks) Nest app is not reliable enough for me to recommend the cameras. It works great for the thermostat but that’s it’s. Maybe one day they can improve as this isn’t the cheapest camera system on the market.
Constant disappointment 1/5
Long time nest customer and premium subscriber. These cameras are easy to set up, but the functionality of the applications (even web app) is never there. CONSTANT disappointment any time I need to save an important clip of events that took place either at home or at the office. Impossible to use successfully. Find alternate solutions to your security/surveillance needs.
Terrible app 1/5
I spent almost $400 for two outdoor cameras and can't even use them when the app is not working which is most of the time. I set the zones and still get notifications for movement outside the zones. I turn the camera off and it still shows as being on on one screen and off on the another. I also have the nest thermostat which if I try to set a schedule using my iPhone it takes two days for The changes to reflect on the thermostat.
Update-The app is still not very good. There have been some changes which are for the better for example the zones work better and changes to my thermostat are quicker. Biggest issue now is the app takes forever to load a clip or picture. I recently had a prowler come check out my front door when we were not at home. I got the notification that motion was detected and attempted to talk to them. By the time the App finished loading the person was gone. Granted, I have a picture but it would have been more effective had I been able to let the person know they were being watched. All this does is lessen the viability of the camera. Also I have to delete and reinstall the app at least once a month because I will suddenly get notifications with no clip to view. Once I reinstall, that seems to take care of the problem for about a month.
Love this new update, but see another came out and hate for it to ruin the way it’s working now. Think I will wait on this one.
STILL slow/no loading times for video, also, HomeKit needed! 1/5
Come on neat, upgrade your servers, I have full gigabit WiFi and watching old footage is still laggy or even unplayable. It is NOT my problem, my WiFi network is top of the line (commercial grade multi AP).
Also, where’s HomeKit support? It’s about time for it
Video playback is horrible. 1/5
I don’t understand why I have to force quit the app just so I can rewind my video footage.
iPhone X issues 1/5
I’m unable to talk through my 5 Nest cams using the mic feature. This feature stopped working once I migrated to an iPhone X. Hitting the mic button now does nothing. It’s been this way for a long time...
What happened to the notifications that showed a small video clip? Now it’s only a frozen photo, which 80% of the time doesn’t show what moved.
Spinning for all videos since update 2/5
Most recent update causes spinning videos on all cams (5). Scrubbing works, all seems to record. Playback problems via LTE or 150mbps WiFi
Nest Cam - Blue ring of death 1/5
By Simon Webster
Latest update has not improved the issue.
If you’re planning on using this as a baby monitor then be aware that the picture and audio hang up quite often. You’ll be left staring at a frozen image with no audio and a stupid spinning blue ring. I have an excellent internet connection and this happens all the time. My wife also uses an iPhone X and it happens with that too.
If I could give the app no stars I would. It has such potential I can understand why it’s not being fixed.
More houses on account 4/5
Great app but why can we only add two homes to one account?
I’m still waiting for this app to allow me to register all my houses instead of just two. I’m having to hack it so that two thermostats appear in different places of the same house when they’re actually two different properties. I’m doing this for both “homes” on the account and still can’t buy more thermostats for my other property as I can’t connect more to my account in the app.
Why is there ANY restrictions on how many houses you can have in the app??
It’s good for adjusting the thermostat but that’s pretty much where this apps usefulness ends. It glitches all.the.time. If your lucky it won’t glitch during the live feed, but only if your lucky and it doesn’t seem to matter how fast your internet is, we have business class at our house and it’s still junk. Good luck if you want to review an event because you are gonna be waiting a loooooong time for it to work, if it ever does. We have multiple cameras and one of which is on our kids room as a baby monitor..... definitely do not recommend for this function (or any really, but especially this). Couple days ago video seemed to get even worse, usually the thinking circle will show up to indicate that video is trying to get live picture, this didn’t happen and while the video was clear, it had yet again glitched and was showing a still image... my kid was actually doing something unsafe and I couldn’t tell that the video wasn’t “live” or that it was “thinking”, but I could still hear the audio so I was at least able to tell something was off. This app is so craptastic. What a waste of a lot of money on cameras.
Issues with app for over 3 months with audio 2/5
I am hearing impaired. I wear a Bluetooth hearing aid. Since I got the products, I cannot hear audio at all through my hearing aid. I can if I turn it off. I called Best, they insisted that it is supposed to work Bluetooth. They been working on it since then. Told me within the next update, it will work. 4 updates later, this still does not work. Calling them is useless. I get the run around for nothing. Not happy with Nest.
Getting better - Need to be able to reorder the cameras 4/5
You need to be able to reorder the cameras without changing the names. Also we use as a baby monitor and it would be great if you can add the ability for it to not time out and go back to the lock screen while viewing the spaces. Also, would be nice if I could hear the audio from the feed of my choose while on the spaces view
I’m crushed 1/5
By Lightly creepin
Seven cameras indoor and outdoor, nest hello and two nest thermostats. I am extremely disappointed with the video playback streaming capabilities of the Nest app. I have 150 M bps download and a 22Mbps Upload I have about half of the speed previously and after upgrading still no difference in speed play back or buffering.I don’t even want to say how much I pay annually for all my nest products to be subscribed to the subscription services nest offers! Two things one is I am in in-home technician really close To directing my clients to the Arlos & Ecobee! It’s hard to Show someone how awesome nest cams are when you go and pull out some play back video and It just spins that shell of death! Nest you better correct this or Your products are going to eBay and I’m done!
Lacking Apple home kit support 2/5
NEST this is a must add feature
Filter reminder 1/5
Why can’t this be made to work. I’m in Arizona and I have to change the filter every 30 days. That should be an included feature. We’ve had the best for 6 months or so and the reminder is on but doesn’t work. This isn’t a new system. Make it work!!!!
By iOS4 life
Please Please Please bring back the manual recording mode. I use 2 Nest Cams as baby monitors and now I can’t manually record any quick moments. This new clip mode is not really user friendly and is down right frustrating. I have 15 Nest products so I’m not going anywhere but please make the UI more user friendly. This shouldn’t be rocket science.
Sound dies on AirPods 3/5
By Prath Kale
All is good until I put on AirPods while watching my nest cam. The sound dies and then can’t hear anything. Disconnect AirPods and can hear back on speakers.
App for thermo gets nothing right 1/5
By Friday Girl 714
Does this app or thermostat get anything right? Both the app and the thermostat are so slow to respond to a desired temperature change, & as I type I’m standing right in front of the thermostat which insists I’m “away” (ongoing issue since last update). Outside temp also shows it’s a chilly 4 degrees (actually 42 degrees). But whatever, Nest. Clearly “close enough” is your philosophy these days, as that is how the thermostat sets its temperature, which means I’m often boiling hot or freezing, depending on Nest’s whims, as it seems to think its “close enough” temps are a better idea than the target temp I’ve chosen.
The issues used to be solely w the app, but w the last two updates, they’ve made the thermostat a poor product as well.
If you’re looking for a smart thermostat, look elsewhere. Nest evidently does not care about the product they put out. This is money wasted. It could be a good product with quality control. From the experiences of the past year, I see no indication the company mindset will change. Unfortunate.
Bluetooth audio is broken UPDATED STILL BROKEN 3/5
Bluetooth audio is still broken after a couple months. My AirPods don’t work I get no audio pass through and if I’m connected to my car audio system it thinks I’m making phone call every time I look at my cameras. Really annoying behavior.
These bugs just showed up recently. Sometimes the video is slow to load but other than that the app is pretty good. Just got iPhone X support today on Jan. 16.
🚨🚨🚨 Bluetooth is still broken after the March 19, 2018 update. This app has been updated a few times but it still is not working. Boooo 🚨🚨🚨
Hangs constantly 1/5
App hangs when trying to view any video. Happens on iPhone and iPad. Terrible. Makes me want to replace the cameras.
Thanks for the fix 5/5
Thank you nest team to take your time and read these comments and fix the issue (notification on iPhone X)
Only 2 homes per app can be added. 1/5
By Landscape industry
I have 5 nests, few in my house, few in my vacation homes and business. Nest allows only 2 “homes” (nests) per account under one email account. PLEASE make it so i can have all my nests in one account and not having to sign out of one account and sign in with different email to access my other nest.... will change my review once this has been updated.
Video playback needs help 3/5
I’m paying the yearly fee to watch, record and playback. Needs serious work. Please fix.
Highest quality dissatisfaction 1/5
5 Star for image quality and viewing angle. All of it doesn’t matter a single star if the video stream is constantly frozen, the app is unresponsive, or simply crashes.
3-4 updates since Dec. and still same issues. One can expect this amateurism from an startup but nest has been part of google for over 3 years now? Act like it!
Extremely disappointed customer with 3 nest cams!
New update..if it ain’t broke??!! 1/5
It’s a joke. You have to keep force quitting app and going back in to unfreeze video. Why issue an update when it is worse than the old one. I will be getting rid of my nest cams if this keeps up. You can’t open the app and shut your iPad and go back to it because it stays frozen you will have to force close app all the time and open it to get video feed unfrozen.
Not working right 1/5
Awesome when it works but lately it hasn’t been working. I set a schedule and it doesn’t work. I manually change the temperature and it doesn’t work. I have to go to the thermostat and change it for it to start and even that’s not working quite right. Might as well have kept my old manual thermostat.
Gone downhill 1/5
I’ve had nest cams since the beginning, they’ve always been good until the past year when the cloud service has gotten incredibly slow. It’s unusable at this point. I have a 200mb down 25up and just populating the preview image takes 60 seconds, wanna view the video? Count on waiting two minutes, so if you wanna find a specific time in a video it’ll take a good hour. Better be watching a good tv show to bide the time between.
We Love our best cams 5/5
By Deb thax
We’ve been customers since Nest used to be Dropcams. Highly satisfied. Customer service is amazing. They sure have saved us a few times. Thanks Nest!
Update again. 3/5
Last update is sucking my phone dry on an iPad charger. iPhone 7plus running 11.2.6. Just update the draining while charging part, and I’m happy again.
What happened to being able to record clips? 1/5
Can no longer record clips in app. What is going on?
299 MBs - too big for what it does 1/5
Edging towards a quarter gig of software and it doesn’t do a whole lot, or perhaps it just doesn’t do it that well. I’m inclined to use the webpage until this huge piece of software can manage to provide huge value.
now notifications have ugly black box 2/5
Camera was working great, however the latest update has made iOS notifications look ugly. They now are cropped with a ugly black box around them. Before this update they looked great and did not have the ugly black box.
FAIR WARNING. Do not rely on the video playback or Live Feed. 1/5
Using the app for just under a year.
Playback and live streaming are not reliable.
Notifications are unreliable most of the time.
I recommend doing research before buying Nest products if you plan on using them over your phone.
Otherwise, the app is really good. Intuitive. Clean. Really well done. But we all know how useful something is when it only looks good and doesn’t perform well.
I’m fairly confident I’m going to switch services as soon as I find the right one.
This is your FAIR WARNING if you plan on relying on this service to monitor your home or business. Don’t count on your video and audio feed to ever work. If you are getting this to monitor your kids, do not trust this service. I have had to change my routines a bit since the app and video playback has went downhill so much.
Stuck on history video and +-15 video 1/5
It improves a little bit compare last update, but I still suffer as title problems, when I check history video it circles for almost one minute and became normal again, if I go backward for 15 sec, there is high percentage to stuck again, I am Google fiber user with Google router, no double for my internet speed! Also I tried Verizon lte connection, it is same issue... This is MING, See you next update.
Sell this company to Apple 1/5
At least their technology works!
Cancels my music while wearing earbuds... 1/5
I listen to music a lot. I wear earbuds. And if I want to look at my cameras now while listening to music through my phone, I can’t. Bringing up my cameras will now cancel out my music. I don’t have the nest doorbell. I don’t need it. If you’re on a phone call, and are reviewing your cameras, it won’t cancel out your call. Soo I just want to be able to go back to listening to music and not have it cancel out my music listening when I look at my cameras. Thanks.
Canceled subscription now cameras don’t work 1/5
Had cameras for 2 years and only had to rest cameras a few times. Now that I canceled subscription cameras have been rest 5 times and never work. I get multiple emails saying cameras are off line daily
App keeps going offline 1/5
It’s so frustrating not to be able to change my temp from the App, regardless of I do. Plus, it seems like the temp keeps going up though I scheduled it for a low temp. It only works when I walk up to thermostat directly. I hope Nest is not working with the electric company! There’s no point to create this app if it is useless!!!
Does not support HomeKit 1/5
Not sure why leading product like this doesn’t support HomeKit
Worked then stopped 3/5
It seems that Nest no longer allows the previous cameras from DropCam work after they bought the company. All my Dropcam cameras stopped working suddenly. It doesn’t matter how I try to reset them.
Glitchy since update. 3/5
Shuts down for no reasonn
NEST without their expensive monthly service is total crap !! 1/5
The app sends me emails and notifications but the photos they send ( no video ) are totally useless and so Jit show the people who were at the door . I will never buy a Nest product again because of this fraud. This is totally useless for monitoring a home .
New update! Yes! 5/5
Just downloaded the new update, and love the new filters and playback feature. Thank you!
Watch app incomplete 2/5
This is for nest secure and guard.
I would give a 5 if the alarm did disarm and arm automatically as away and stay depending on where my phone is but it does. It just reminds me. Which I know that’s what it supposed to do.
Also when I set away or home on my watch, the cameras react correctly but nest secure does not.
Also please add a nest widget for iPhone. A simple home, stay guard, and away guard should do.
Nest team please fix that