Perfect again... 5/5
Update fixed the lagging... Couldn't be better... Must be quite a challenge for developers considering all the integration of other 'works with' apps and OS updates...
Streaming is horrible 1/5
As expensive as these CAMERAS is which I have SIX of them streaming is the worst it’s horrible always buffering. My Internet speed is terabyte so there is no excuse!! I have other cameras in the house that is cheap like YI HOME and I never have no buffering issue 🤷🏾♂️
Most recent update = Lag 4/5
With most recent update, video has become very choppy when watching recent activity, audio as well. Please update
Update 10/20. - recent update fixed my lag issues. I’m happy again.
No HomeKit support 1/5
App is fine but no HomeKit support is a joke.
Video Playback Fixed 4/5
Choppy video fixed. Much better.
Overall decent app but I do wish the spinning wheels weren't so common..
Give me HomeKit or I give 1 star! 1/5
Until you support HomeKit, my rating will remain at one star. Everything else I can manage from the HomeKit app which is the major appeal of it. Your products are the only one I can’t manage from it...
Features don’t work in Illinois. Last update broke video streaming 1/5
The Nest face feature does not work in Illinois. They don’t tell you this before selling you their products though. I feel cheated.
Last update broke video playback. Both my cameras stream at about 5 frames per second after the update now.
Won’t work at all with iPhone xs 1/5
Updated it this morning and will not even load the main page... it just has the blue screen with the picture of the house and the circle of death... please fix, this makes my camera/thermostat useless when I can’t open them on my phone :(
Decreased quality over time 1/5
Features are slowly getting stripped away if you do not pay for their subscription service. I already paid $200 for the camera and they removed features like storing video footage after detecting motion. Shameful Google
Love Nest, love their app 5/5
The app is easy and using it feels fluid. There are some things that could be done differently and the company has been open to suggestions.
It’s important to remember the full functionality of the app will depend on what kind of phone or device is being used.
Not sure why there are so many 1 star reviews. This app is awesome.
Terrible app 1/5
By Bah bahahaha
Great camera horrible app 1/5
For the last few month the nest app was working great but up until a week ago I stopped getting all notifications whatsoever. I’ve had people show up at my door and ring the bell and not even get notified(this was at midnight when I was out of the state). Nest fix your service!!!!!
Finally.. the bug is fixed 5/5
Today’s app update fixed the video playback choppy issue. Thanks Nest team.
Why is this app so slow? It is decent but seems like it runs really slowly. Also, I want more options for notifications- not just “all” or when I am not home. How about notifications just for people?
Thank you 10-18 5/5
Great app play back issue fixed thank you
Worthless on the new Apple Watch 2/5
Brand new Apple Watch Series 4; the icon just spins and spins and spins. My other watch apps work great. This one is literally useless.
Get it together Nest! 1/5
Reverse the recent update! My videos are choppy, sheesh.
Great app 5/5
I submitted a review asking for a bug fix and the very same day it came out. Coincidence? Maybe. But I’d rather think they listened. Thanks!!!!
Slow motion 5/5
Live video and video playback after the app update tonight it is working great! Much better now! Thanks Nest!!!
Demo please 3/5
It would be cool if you had a demo on the app before you buy the products
Video moves frame by frame 2/5
With the latest Nest update, the video playback runs frame by frame as each second passes. No longer smooth video playback with the latest update. Please fix this ASAP!!!
Love the Home View; Not the Constant Loading Spinners 2/5
Great to be able to see what’s going on at home even when I’m not there. However, when accessing the app, can never see real time as most often, there is a consistent loading spinner on my active cameras, even when I have great service on my phone.
Stop breaking thermostat with updates! Doesn’t stay synced! 1/5
This app regularly loses ability to regulate the thermostat. It pretends it does but it doesn’t actually verify the temperature it’s set to matches what the app says. I change the temp to 73 and it stays blowing at 75. Then I need to reinstall the app to get it to work again. Has happened multiple time in just a year. What’s being updated anyway? It’s the same thermostat and heater so stop messing with it. Jesus.
Video frame rate is terrible 1/5
The last 3 updates have made the video playback on nest hello EXTREMELY choppy! Not sure if it’s an iOS 12.x problem. Video appears fine on desktop but unbearable on mobile. Please perform better QA before releasing updates
Update is bad 1/5
Since the last update the doorbell playback on my iPhone and iPad is jerky-jerky at best. It runs smoothly on Android and on the web version. Please get this fixed soon.
Choppy video 1/5
By why did you mess up a good app
The last iOS update has done something to the recorded video play back. Now it is slow and choppy. How can you mess this up. Paying premium for the product and service. I hope the next update will fix it.
Update removed the feature that would let you see Home Away activity 1/5
Latest update removed the feature. It was a useful feature.
Terrible App 1/5
The app is terrible for iOS. Updates are hit or miss. Sometimes the update will improve the app but other times it completely cripples the user experience.
The Worst!!! 1/5
Can someone recommend another brand please? We can’t wait to get rid of these cams and app! Terrible just terrible.
Please fix it!! 1/5
Video is useless since latest update.... was good, now can’t even use it for what it’s purpose is, video playback of your very own devices. Sad that it’s taking so long.
Newest update 1/5
Choppy video. Seems to be 1 frame a second
What’s going on Nest! 1/5
By ben brooklyn
Horrible! For about a year now the mobile app is not connecting. It’s obvious Nest is not the same anymore.
Completely unacceptable after last update. Freezes, chugs along frame by frame then speeds up to catch up. Scrolling through events screen gets stuck or doesn’t respond. I hope you fired your in house QC.
Video choppy after recent update 1/5
Like many others my video quality went from perfect to choppy on recent update. Can watch live without issue, only for video clips. Works fine on computer browser and husbands android. seems to be only my iPhone.
Practically unusable... 1/5
By J Eric
I don’t know if it’s the new iOS update or what but the video in this app is now horrible. When I try to watch live or recorded video, it looks like it has a one FPS frame rate. The video is just to jerky to be of any real use.
When the app WORKS it’s great 2/5
It isn’t reliable though. I didn’t sink all this money into a more convenient home security system and home upgrades to NOT be able to access them via the manufacturer’s app. I’m beyond infuriated. This issue has been around for quite a while and had affected a not insignificant number of consumers and yet...
Good app but can be better. 3/5
It runs slow to see video from cam. No matter what speed of your internet you have. It takes time.
I like the home and away button to control my thermostat, guard, and cam. I hope nest make one more button for global setting when we are home and guard. As most people doesn’t turn on indoor cam in bedroom when they are sleeping. And some people want privacy. The function of Schedule for cam is override by home and away button. It should let people set which should be priority.
Last. This month I have experienced multiple times network down. Nest should avoid this by letting people access even the sever is down as direct communicate to the product from our phone.
Update in this latest 2 version. The video playback is not smooth. Always lagging and slow motion. There is some bugs needs to fix for this. We paid for the subscription for this service.
Video playback is terrible 1/5
Latest update crippled my cameras. Useless. Please fix ASAP. A response from Nest with all those having issues would be nice.
Video replay is horrible - skips 1/5
App was working great until latest update. Now replays skip constantly and are unusable. Test your app better before releasing.
Since the most recent update 2-3 days ago, live and playback are choppy. When will this be fixed, it’s been a few days? Cameras are useless with the choppy playback. Please fix ASAP.
The app was working just fine until the most recent, unnecessary update.
Clips are displayed in burst picture mode vs video 1/5
By AJ Franklin
Last few weeks when I click on a clip, I don’t see a video but a series of images. It’s really slow. Also, the app takes a lot of time to load video feeds from my best cams. Please Fix!
Very choppy video, please fix ASAP 1/5
Very choppy please fix
Fix the lag on iOS 12 1/5
All other apps keep up but it’s been a few days and you guys are putting a fix in. Removing and reinstalling does not work for everyone.
Why was this even allowed to be released? Completely useless now.
I love my NEST products but the App needs work 2/5
Crashes every time with Apple Watch series 3.
The ability to see the doorbell camera on the watch or get notifications would be great but it seems like this is being ignored.
Stuttering Video Playback 1/5
By Magus Snide
Every single clip I view now has stuttering video, like stop-animation level of bad. This has been happening since the most recent update to the app. It’s useless as recording video now. Fix whatever issues are causing this! Right now it’s just an expensive outdoor cam that is barely useable.
Going down hill 2/5
When we first got it was wonderful no problem but recently all we get is loading loading loading and the picture has been playing back in slow motion. And the notifications we use to get them all the time haven’t changed one thing in the setting but now nothing. Clear as day walk in front of the camera and still won’t get any notice on motion. What is going on?
Home / Away broken after last update 3/5
I know that the home / away assist was not perfect but it worked pretty well. I unfortunately still check it on my phone everyday to be sure it goes to Away when I go to work. That does defeat the purpose of a Smart device.
As of this week and the update for i0S12, my Nests are not consistently recognizing that my phone is home or away and when it does - no adjustment to the thermostat. My husband has an android phone - that doesn’t work at all.
Please fix - it’s better than a programmable thermostat but only barely.
By Cdld coupons
I’m disappointed in this app