App crashes 2/5
The app worked great on my iPhone 7, but now I have a iPhone XS and it crashes 9 outta 10 times.
I had to use Alexa app just to control it.
People need to realize The reviews are for the applications not the products 1/5
Why are people reviewing products on your win this is for the application?? yeah the product is great but the application is poop and always has been and the company does not care. If they did they would reply on here to their customers but they’re one of those companies that does not and it’s owned by Google....
Talk button to close to home button on iPhones 3/5
I enjoy the nest devices for their convenience. We have had several connectivity issues and had to get our nest cam replaced. My concern with the app is that the TALK button is so close to the home screen button on the iPhones that I usually end up touching the talk button by mistake quite often. Can we have an option to disable the talk button or have it off centered?
Was great, Not anymore 1/5
I used to love my Nest Thermostat and app. Now, the app is so bad, I am probably going to purchase another thermostat. The app constantly crashes. I have reinstalled the app multiple times and still no luck. Clearly Nest is losing at quality products as the app score is getting worse and worse.
Location Services Do Not Work With iPhone X 2/5
My wife and I both use an iPhone X, and the Nest app will not communicate with them to determine location. It will randomly switch to away, even when we’re home, and go into eco mode, making it cold in the house while we’re here. I can turn off the feature that uses the phone for location and the thermostat will function normally like the cheapo thermostat I had before. The app keeps giving us an alert that the thermostat hasn’t heard from our phone in a few days, and always says “not here”. Everything else seems ok; I can raise or lower the temp manually from the phone, etc., but the lack of communication between thermostat and iPhone X location services is frustrating.
Home/away assist issues 1/5
By Aj Abella
Home/away assist works intermittently, the whole point of SMART thermostat is to save me money when nobody is home!
Customization of locations 4/5
We should be able to customize the locations so we can see what we want to see first. It shouldn’t be by alphabetical order. Let us move priority rooms.
App never works 2/5
By corri c
I love my nest but trying to do anything on the app is impossible. It always “has trouble connecting to service” and you have to start over and over again to adjust your schedule, etc.
Not Good 2/5
I recently purchased a Nest Indoor camera. The snapshots are blurry...what’s the point of having a snapshot where I can’t even make out who the person is? I go to the app to turn the camera off, but the slide button is already set to off. I have to slide the button on, and then back to off. I have snapshots that show a blurred person in the image. I select that snapshot to see a bigger image display. The time stamp is correct, but no person at all in the enlarged display. I have the mic on but only hear intermittent sound.
I have the latest version and have removed and reinstalled several times. I waited 45 minutes online for customer service. Unfortunately, after over 30 minutes, it became clear the person, “Peter G”, couldn’t understand simple questions, or provide clear answers. It was a total waste of time and energy. Not only is the app bad, but Nest customer is even worse. I should’ve listened when I read reviews of how bad their customer service was. This is going back and I will never buy Nest again.
When was last update? Been since last year? Or they not coming through? Disconnecting from WiFi same issue that others are having. And not all motions are no getting picked up. But yet picks up every car light at night and annoying picks up in every zone which is not nesseary
Video History is Useless 2/5
Unable to effective scroll through video history or event really identify fine detail with newest outdoor cameras. Frames are often missing or your unable to scan to them because of the UI in the app.
I have 5 cameras and the door bell which has its own flaws, missing frames, slow connections.
I’ll me leaving the nest eco system soon.
Pretty decent. Needs better sensor scheduling 3/5
This app does the job pretty well if the thermostat is all you have. It's nice to be able to control the temp from your phone.
My only problem with it is that you can't program specific times for the thermostat to use the room sensors. "Morning", "Evening", etc. are the only options and there's nothing telling you where the cutoff is in those timeframes. I want to tell the thing to keep the Bedroom 67 from 9pm until 6, then manage the temp based on the Living Room until 7. From 7-9, pay attention to the temp in the Office.
Not mature product 1/5
So much lagging, not correct result , frequent disconnection
Substandard as a baby monitor 2/5
By Audio Con
This is a really great thing when it works. Unfortunately-the software crashes intermittently and sometimes the camera won’t turn on. Frustrating as a baby monitor-but here is hoping the team behinds this fixes the issue.
Connectivity issues 1/5
By Da Saga
As some reviewers mentioned, the app disconnects constantly from the WiFi. The “fix” is to close out the app and reopen. It’s ridiculous. I’m beginning to transition to Ring. So far so good.
Nest thermostat. 1/5
I don’t know why my Thermostat drops to
50 everyday or during the night. I
Can’t seem to program my remote when I gust got it was all good. Now I have to set it manually every night and sometimes during the day. I read the warranty. I have had it 1 full year now.
What can I do ? Good warranty people come to my house to fix it if not what kind of a person should I call to come out to my house I’m in the Houston Texas area.
I’m getting where I don’t even enjoy it anymore get halfway asleep and all of a sudden it gets cold.
Home/Away Assist 1/5
If the Home/Away assist functionality isn’t going to work, what’s the point of even having this “smart” thermostat?
Unable to connect constantly 2/5
This app used to be fantastic. Now it constantly won’t connect to my WiFi when every other item in my house has no issue connecting. Very frustrating.
Home/Away does not work 1/5
Nest thermostat does not recognize Home/Away detection even though I set the location settings on Always on the iPhone, and Nest thermostat settings correctly. iPhone and Nest software are all current.
No HomeKit support?! WTHeck!? 3/5
Terrible! Cheap company that charges way to much for a thermostat can’t even integrate HomeKit and Siri! What a joke!
Also add an Apple Watch complication! Why would I want to launch the app on my Apple Watch when I can just tap on a complication on my watch face? I thought this was supposed to be convenient!
Only reason I’m giving three stars is because the actual product works and works very well, but not for Apple users
Checking the app turned off my heat 1/5
I was in AZ during a cold spell back home and wanted to make sure my furnace was keeping the house safe. The Nest app showed 65 degrees, right where I wanted it. When I got home my heat was turned off and it was 50! Nothing is wrong with the furnace so it had to be the app. Also, why isn’t there a temperature alert notification??
Does not work with Apple watch 4 1/5
Horrible App, avoid at all cost! 1/5
Have had both the Nest Therm and Protect for almost 9 years now. The app has been getting worse and more complicated over the years (and I work in IT) I wish I had not replaced my old Nest Protect and switched to something else. Avoid at all cost!
Terrible features that don’t work 1/5
True to the 2.5 stars, this team pushes features that render your camera useless such as home away assist for families. I would look elsewhere to a more proven team.
Push notifications happening when they aren’t supposed to 1/5
I have Nest Cam IQ notifications configured to be sent only when “no one’s home.”
Someone is home, and the Nest system is set to “Home.” And yet Nest sends me notifications anyway, which is extremely annoying.
My attention is valuable, and Nest is abusing it.
No options for notification sounds. 1/5
It will only notify you with the Tri-tone alert sound, same sound as text messages. No options to change.
No longer shows energy usage 1/5
was a great app but now it won’t show energy usage - just says ‘come back later ‘ and has said that for months now.
Keeps cutting out after opening 3/5
Love the app, when it works. For the past few months the app reports an error “there was a problem connecting to Nest service. try again in a few minutes.” But there are no issues on any other device (ie. Apple TV). Happens almost every time I try to use the app, and I just have to keep opening to get it to work.
Video doesn’t play back on iPad or iPhone!!! 1/5
For months now
Horrible System 1/5
By compelled to write a review
This is one of the worst designed applications that I have ever encountered. It’s inability to connect with its own components is astounding. Navigating the interface is frustrating beyond all reason. I cannot believe that this company has any probability of succeeding if they cannot get the technology correct, which is their primary self described advantage in the marketplace. After more than an hour of trying to get nest connect to communicate with my phone and then include the Yale lock system, I still have no capacity to utilize this app or control the lock remotely. I finally just gave up and walked away from it.
Needs improvements 3/5
Using this app with two outdoor cameras. It works ok, but needs improvement. One simple change would be to make the notification sound either customizable or even just different from the text notification sound. Something else would be improved reliability of the zones. Activity outside a zone often triggers an alert for that zone. Smarter AI that doesn’t trigger a motion alert every time the wind blows would be nice. Better playback controls for positioning the video are much needed. The cameras are really nice. Just a shame the software can’t be better.
Pretty good! A Tip for Users and Some Wishful Improvements to Future Updates 4/5
By D Dan
The Nest app performs well and does what I expect from it! The video is clear and it informs me when there is a person at my door. It is easy to use and works well! I love the Nest Hello as well; nice work Nest!!
Tip: Your Nest Hello might very well work better if you have a 20+ volt transformer hooked up. Remember, 16 volts is the minimum recommended. More power = more juice to run the constantly running camera and a louder chime. The wifi might improve as well....just sayin’.
Future Update Wish-list Improvements:
Hear outgoing audio on playback videos
Customizable push notification sounds; currently allows only default push notification sound; would ultimately be great if app allowed for push notification sound customized to “known” person like Dad (Homer Simpson sound) plays when he comes home during push notification.
Connectivity problems 1/5
My internet connection is fine and stable but the Nest app frustratingly complains over and over again throughout a session (Wi-Fi on the same connection or mobile data!) that “There was a problem while connecting to the Nest service.” If I push “Try Again” it generally works but it’s multiple times per minute.
Interestingly, the problem improves for a brief while (a day?) when deleting and reinstalling the app, but seems to come back with a vengeance.
My nest thermostat runs too long in the heat mode (actually cool mode also) right now it’s in heating season mode, after warms house to desired feel good temperature , keeps running, TOO HOT, I check thermostat on my iPhone, it shows thermostat has not reached target temperature , so I tap to a lower setting account it’s too hot, when I do that it then Immediately corrects existing temperature to already has been met, ( or heat should of shut down ) in other words, it over slept or didn’t wake up to shut off when target temperature was reached ( heat still running ,still was showing one degree under target temperature , again, after I turn down manually, it then displays one degree higher where it should have been and should have shut off heat. calling them for help :( too often seems to me like takes too long for me to explain my problem as if they are trying to solve world hunger, instead of digging into my real...let’s fix my problem !
Same problem and wondering if anyone at nest received my last (above) review ?
Maybe the night security guy just kidding.
Again...who wants a thermostat that when desired heat temperature is reached , keeps running...! ( ? ? ? )
When I set a programmed setting for my house to automatically get house warm for me, and then it keeps heating to an over desired programmed setting, I manually adjust my nest app on my IPhone to stop...heat turns off...then the thermostat reading then shows house heated one degree above desired programmed setting. Guess nest guru wants me to be sure and have a toasty comfy home...
( PLEASE DESIGN MY NEST FOR ME AND NOT NEST ) thank you, yours truly
Mr. no one is listening/cares ( ? )
( also...really wondering if and how many others are experiencing my same problem... )
Also would like to say other than the above very irritating problem...I really like the Nest thermostat ( just trying to be honest and fair )
Still needs work but not as bad as the Apple TV app 3/5
By Juan lo
Still need a option on how long the video I wanna save is instead of random lengths of video. Your Apple TV app is horrible I can’t watch any recorded video on the video from one of the cameras which is really weird I can only see the live video no playback at all please fix your Apple TV app
New upgrade?? 2/5
By my bb house
I am not sure what’s wrong with this my cámara
But went I got it was recording perfectly I can see in video what happened
But now it only takes pictures went catch some one it just take a picture of it. It used to be video. Maybe last upgrade??? Plz help. Need it the way it was
Good hardware, app not so much 3/5
Too many bugs in the app. The schedule for the cam can disappear after set up. It used to work fine, now there are problems.
Slow App and Average Camera Quality 2/5
Slow. The video will always catch motion or a person let’s say and the video doesn’t even load for me to see what’s going on in my apartment. I think there are better apps / cam systems out there. Too bad I thought expensive meant better.
Endless sound check loop 3/5
My IOS app has been running an soundcheck for about 3 months now. Not having this issue with the droid version on my Galaxy Note 8. Just the iPad. It also doesn’t notify the iPad if there is a problem because it’s in the sound check loop all the time. Deleted app and reinstalled. Opened it and yup....still running a sound check. I know others are having this same problem with IOS Nest. Please fix this. Thanks.
Doesn’t work on iOS devices 1/5
Times out in iOS devices after 60 or so min. Nest has failed to fix this issue. Been happening for months. Nest notes it’s an Apple issue and cannot fix.
Do NOT Install during Winter. Better yet, return before installing. 1/5
By Fred NY
After installing, the Nest took FOREVER to download updates and charge its battery before becoming operational...meanwhile the house temperature dropped by about 15 degrees. Not impressed. Do NOT buy.
Attn: Nest Develpoers 4/5
I have been using Nest products ever since the release of the nastiest that years ago. I love the products and I’ve added many of them to my home and clean the cameras the guard the Yale deadbolt and more. I’m going to continue to add items to my account but thought of some ideas and some feedback after using the system for some time now. Nest should add a panic button to the app interface. Recently, I forgot to set the away and someone was in my home and it would have been nice to simply sound the alarm to chase them off. Also, perhaps enabling the fobs used for the guard to work with the nest Yale lock or a bluetooth setting that can allow more of a hands free access like the smart trunks found on vehicles these days. I doubt this will be read but if it is please think about adding these features. Thank you!
No HomeKit Support 1/5
Really disappointing that there is still no Apple HomeKit support when the majority of user request it.
Love the nest, but on small feature missing 4/5
It’s great that the nest app reminds you to change your filter, but why can’t I put my filter size into the app so that when I’m at the store, I can look up my filter size upon the full wall of similar filter sizes!!
I want to rip my thermostat out of my wall 1/5
I can’t control my own temperature of my own home. I’ll literally set this to 70 f and I’ll come back less that an hour later and it’s set to 65 f I LIVE ALONE!!! I wake up freezing every night and have to reset the temperature 2-4 time PER night!!! My sleep is terrible and my over all quality of life is completely ruined because of this app... DONT GET IT!!!!!!
Home/Away Assist never works 1/5
The Nest app will not recognize that my phone (iPhone 7) has left my home and activate the Home/Away Assist. I have to open the app in order for it to register. My wife also has the feature activated on her phone as well and would need to do the same thing. This is the main reason why we bought this thermostat. Currently very disappointed.
App is slow to load, please add widget 1/5
This app is really slow to load after opening, also missing an app. It is much faster and easier to use 3rd party apps to control the thermostat then using this app
Not Updated for iPad Pro 3rd Generation 2/5
App still has big, black borders around the entire screen because it was not updated to fit the new iPad Pro 3rd generation resolutions.
Needs Apple HomeKit 1/5
This system needs Apple HomeKit compatibility. What's the point of having a connected home with everything else working but nest