Terrible 1/5
By Merrick343
If this app is suppose to reflect the technology of nest, I won’t continue to use nest products. It constantly glitches, doesn’t connect to server, and will automatically change my settings to eco instead of what I prefer. I’m not a fan and don’t recommend their products.
Won’t let me sign in with my login 1/5
By Casey314
I tried resetting my password and my 2 step verification, keep getting told my email and password are incorrect. App works fine on my android tablet
Beta software, not ready for prime time 1/5
By Brian Engle
Can’t possibly pay for extended back end server support if this app is any indication of what to expect. Impossibly obtuse UI, unreliable performance, and just clunky as can be. Also, too many pop ups pitching the paid features. Royally annoyed one day in. Android app may be better (still evaluating). So far not impressed.
Works great 4/5
By PittPens8766
Love the app and ability to view my cameras. Would be nice if it had the ability to add/remove cameras from the app someday. Works well otherwise!
Not reliable 1/5
By mksteele7878
UPDATE - STILL A PIECE OF JUNK. NOW IT WILL SHOW I’VE CHANGED THE TEMPERATURE ON THE APP BUT IT ACTUALLY HASN’T CHANGED IT ON THE THERMOSTAT.
Worked great in the beginning. Now it constantly says offline. What’s the point of having a smart thermostat if my phone and other smart home devices can’t control it. Hoping each update will fix the problem but it hasn’t yet.
Notch is in the way 4/5
By JH70706
Thanks to the iPhone notch (thanks for that lovely intrusion into my screen, Apple), you can’t schedule the thermostat when that part of the schedule is where the notch is on the phone without flipping the phone over. At least you can do that. But regardless, the app should compensate for the notch on newer iPhones. Just a minor annoyance, otherwise the app works well for me for how I use it.
Talk feature no longer works 1/5
By Dshear
No longer able to use the talk feature in the Nest Cam. This is a very important feature for the camera
No HomeKit support 1/5
By Kheldar80
This app is ok. But Nest not supporting Apple HomeKit is unacceptable at this point. They need to update the software and allow HomeKit integration
Not a real iOS app 1/5
By OGMBGC
Basically just an Android app ported to iOS. Doesn’t support important iOS features like Siri shortcuts or HomeKit. Not a good smart home solution for Apple device owners.
Not reliable 2/5
By DGF5048
Nest cams are supposed to turn on when I leave the house and then turn on when I return. Rarely does this happen. I have to remember to turn cameras on after I get to work or the will stay off
Not reliable for security. The cams are great just the app is horrible
Offline Issues 1/5
By Moggy3506
My Nest app is offline more then it’s on after the last update. Restarting everything doesn’t help. No issues with my other apps (non Nest) that run items in the house!
App is disconnecting from the Thermostat 1/5
By Opalomino
Since a week or so, the app is disconnecting from the Thermostat and something say off line other doesn’t. The point is you can’t control your AC from our phone now. That’s the whole point of paying premium for a Thermostat. Please fix it!!
Best home WiFi devices so far. 5/5
By Diegotry
I have multiple devices in my house and I also tried different brands before. By far, Nest software and quality is superb. You can customize all your devices as you wish and even add them to a google home and have personalized monitoring without even use your phone. It takes some time to set everything right but as long as you do it right you shouldn’t have any issues. If by any chance you get in trouble, you can always find a nest certified contractor who can install and walk you through the process or even use their incredible customer service support 24/7. Great job for Nest. Keep up the good work
A few wishes. 3/5
By Mister Houdini
Why is there no way to pause playback of cameras? You can jump ahead and back, but not pause? This has got to be the only video playback UI in history with no pause.
Would be nice if the home/away part of the UI were hidden when the home/away function has been turned off on all cameras and have no thermostat. I literally never need to change between home and away.
01 for products in customer service. 1/5
By Inflate-Destroy-Rebuild
Products don’t always work. Technicians do not know what they’re talking about it’s not even customer service it’s just ordinary people working out of their home and have no clue what’s going on you’re better off staying away from these products and investing another for home security. I have also read which is very frightening a woman who had a nest camera in her baby’s room and somebody breached the security and was watching the baby from another site pretty scary.
Works great most of the time 3/5
By Helmet.Head
Two things
Ever since they started the 2 stages to open the app. We did not get the 2 stage. Because we have a strong password. And we want to open the app immediately.
We started noticing the camera goes on in the middle of the night, by itself?? We have it set so it goes on when we leave the house. The only thing we can think of is. Someone at nest is turning it on?? Believe me, there is nothing to see in the middle of the night??
Today the app is acting up while I’m using it? Keeps closing then opening? It’s never done that before. No other apps have done that?
Otherwise it works well.
Lack of good support for original Dropcams 1/5
By KamSal
Can’t swap or move OG dropcam models via QR code anymore, need a PC to USB connection (not available for my application).
Thermostat 2/5
By Pottery mOm
I don’t understand.....why, I have the ability to set a schedule for my business thermostat when it doesn’t work. Texas summer is no joke, I want it to be cooling before I open... and everyday, I come in it’s 80 degrees!! This is frustrating because now I’m wasting money trying to get the building to a reasonable temp before I start getting customers through the door. My AC is continually running to bring the temp down.
The next issue is the app continually crashing!!
Frustrated!
I have a Côr thermostat at my house and it was difficult to learn but at least it works according to the schedule that I set up.
What good is a camera you can’t see the footage of? 1/5
By CoreyW
Nest being a security company is a joke. You’re lucky to be able to review footage at all, and attempting to actually scrub through a day or week of footage is completely impossible. Cameras routinely disconnect. The app crashes frequently. Alerts are inane, simultaneously being triggered when nothing has occurred and failing to trigger when an obvious event has occurred. I seriously regret ever purchasing a single product from Nest.
Camera - No control over when to not get notifications 1/5
By mslehal
It is very annoying getting nest camera notifications all the time, there is no way to schedule when I do not need to see the notifications. I understand I can schedule to turn the cameras off, but I rather not do that. I had Ring before and it was very is to schedule notifications.
Crippled functionality that doesn’t work 1/5
By db_woodall
If you decide not to pay their monthly ransom, they disable most functionality, and what little remains does not work. This is outrageous and unethical. I understand that storage isn’t free, but if I can get 50GB from Apple for $1, why does Nest want $5 for a fraction of that? Or why can’t I use another cloud service? It’s wrong that you buy their camera but you can’t use it without fees that never end. Not a fan.
Lacking iphone notification for thermostat 3/5
By jp2568
I only use the app for the nest thermostat, which works pretty good now since I upgraded my phone. The only recommendation I would have is to enable smart phone notifications for home/away assist modes. I have to open my app every day just to make sure it is in Eco mode when House is empty.
Fed up with being offline ALL THE TIME! 1/5
By Snow-lover
I’ve tried resetting the thermostat and when I do it says it’s already online. I don’t recommend nest thermostats. Stay away from them, it’s a waist of money!
Updates Fail 1/5
By Lindseylindseyloo
This is absolutely my worst by of 2019. The device can’t handle simple updates and I have been without air for the past 5 days during 80 degree weather. When asking for a resolution, the manager suggested that I go to Home Depot and purchase a ‘cheap’ thermostat while a device would be sent to me in 5 days. 5 days! Best of all she wanted me to remove the wires from the nest, install the ‘cheap’ one and reinstall the old one like I don’t have time to do anything else but ems with a Nest device for days. I absolutely regret buying this thing and will be looking for another smarter device.
The thermostat has a mind of its own and the app doesn’t help at all 1/5
By led103
I keep setting my thermostat to 70 degrees because there is no air blowing in my house at all and it’s 80% humidity inside my house, and not exaggerating at all, within MINUTES the nest has switched it back to 74/75. I cant even just run the fan, it’ll turn it off. The singularity is coming, folks, and this stupid thermostat is petty AF.
PS I’ve turned off everything that could be triggering this — eco mode, auto schedule, I’ve manually changed the weekly schedule, I’ve done everything. Piece of crap.
Worst customer experience ever!!! 1/5
By SolticeRhine
We bought Nest for our apartment. After 2 hours trying ourselves and 3 hours on customer help calls. Still not working of course. Turned out they think Nest might not support our AC machine. WHY can’t we find out about this from their website or advertisement! What worse is they promised to send some technicians to take a look. They outsourced to different companies. After scheduling for THREE times, technician didn’t come at the scheduled times! We have to wait at home three work days!!! We both have busy jobs and this is the worst and most frustrating product and customer experience! What a waste of our valuable time and money. Shame on you Nest! Shame on you Google!!
Utterly Disappointed 1/5
By jc ihtif
I bought the E. After installed I was deeply disappointed to find out the iOS App interface that controls the E, looks nothing like the photos showed on the app within the iOS app store. It’s ugly, white!! The interface to control the thermostat should be like the screenshots...shown. These are the small things people look at before buying stuff.
Thermostat 1/5
By brs0906
Home and away never works.
Extremely laggy playback and UI 1/5
By Jordan72727394
Clearly Nest Doesn’t care because it’s been a while now and nothing has been fixed. Even with 200mbps+ the camera playback and live feed lags and stutters, often times not even working at all.
Do not bother 1/5
By 77RNR
I bought a set of 3 nest cameras.
I have excellent WiFi.
Two would not connect at all.
The 3rd keeps going offline.
Trouble shoot keeps blaming WIFI. NOPE!
And to find a contact email or chat is impossible.
Too much stress, I just want things to work like their supposed to.
Do not bother.
Kept on crashing and disconnected 2/5
By Urwin L
Everytime I open this app for my google nest thermostat, it keeps on disconnecting and bringing me to the home screen with the try again button. Was working on the schedule screen then this happens all the time.
What the hell is going on? 1/5
By a1_knowledge
Not only does my home/away function not work (going on 2 months now) it now my outdoor cam CONSTANTLY drops connection . It’s not the WiFi because nothing else I own suffers this irritating fate. I’m going to give NEST the opportunity to update their app before I switch to RING.
Nothing but problems with the app 1/5
By get ring
I was able to connect to my cameras fast but now it seems to take longer. Recently I have problems getting out of home setup. Seems like twice a week and have to remove the app and reload it so I can get out of home setup.
Home Away Assist Still Not Working 1/5
By jlewis41
Even after the latest update, Home Away Assist still doesn’t update until you open the app. Please get this fixed!
Expensive trash 1/5
By mxcl
Doesn’t work. Pathetic technology for the price. Avoid.
Needs Another Update (currently version 5.36) 1/5
By j u l e s
I have version 5.36. Before this latest release, I would have *maybe* given a 3 star review. But now the app is terrible.
We have a doorbell, and we have one camera inside the home. (We also have 2 Nest thermostats, but my issue is with the camera feed.) Before this recent update (version 5.36), the app was occasionally glitchy and would sometimes have trouble connecting or the video would freeze. But when it was working as expected, we could scroll through previous footage that had been recorded and watch the video. I could easily scroll through days worth of footage on our cameras if I needed to. There was also a feature that would easily let me tap the screen to rewind or fast-forward the video in 15 second intervals. And when I looked at the “events” highlights to see what motion our camera has picked up, I could watch a short video clip of the action that took place.
Now that the app has updated, I’m lucky if my live footage works 100% of the time. Sometimes the picture is still. And when I try to scroll through previous footage, the videos will not load - the screen is just a dark gray color. Additionally, the 15 second reverse or forward function has been removed. The “event” feature now only provides me with still shots. The video no longer plays.
A few positive things:
1.) I can still silence my indoor chime on my doorbell from the app. Huge plus!!
2.) Our thermostat controls still seem to be working the same. I’ve never really had issues with how they’re set up and function.
Such an amateur app. I expect bigger and better things from a company like Nest.
Most infuriating app I’m stuck using 1/5
By LindserHatetheApp
It’s bad enough that this ridiculous device can’t remember Wi-Fi networks but now I have to uninstall and reinstall each camera every time I have to re-locate it?!?! This summer’s travel is going to be super fun. Anyone thinking of a Nest Cam as baby monitor should run the other way.
LOVE THIS APP!!! 5/5
By fatcatollie
This is an AWESOME APP and works exactly as I expected. I have no idea why there are so many complaints. I LOVE my NEST THERMOSTAT and I highly recommend it and any of the other product Nest sells. Buy them. You WON’T BE DISAPPOINTED 😊
It’s a lovely standard doorbell. 2/5
By Dani August
I have the Nest Hello doorbell, which constantly drops its connection to the WiFi. I have other security items separate from Nest that work just fine.
As a standard, no frills doorbell, it would be beautiful! I got it for the camera, which is kind of useless since I have to subscribe to receive ANY video playback. The screenshots usually show me someone’s backside.
Such thing as too secure 1/5
By Roniboy123
Its a thermostat let me choose whatever password i want. Relax, had to spend 20 minutes creating a password that i don't even have to use for my bank accounts.
Latest Update 1/5
By A.Serke
Keeps on crashing my phone. Thanks for “fixing the bugs”
Total Crap 1/5
By backdraft84
Don’t trust your life or safety with this crap system. It’s slow, clunky and constantly freezing. The only that works is the automatic debit they charge every month.
Started off good...now it is terrible 1/5
By lyle carbunckle
The app has dramatically fallen apart and now the actual device can’t find the weather regularly at 4 or 5 pm. Google clearly is divesting away from nest thermostat...
Nest outdoor cameras 3/5
By tcervenka
We have had outdoor cameras for about two years now and love them. However, in the last two-ish months the outdoor temp has not been displayed and that’s pretty frustrating. My husband and I relied on its accuracy over the weather app in our area. Hopefully that gets fixed!
Important 3/5
By MOVN
Hi
I always want to add the camera to the application but I have to define it on the application as it asks most of the time to connect the cable camera to the computer but it is not easy to connect the cable camera because camera on the wall please solve this problem in the fastest time.
Thanks
What the heck is wrong with this app? 1/5
By Snowflakwez
What is up with scrolling back thru your history on the nest cam????? All I get is black since 5 am CDT this morning.
App no longer controls thermostat 3/5
By SnjBill
Since the last update I can not control the thermostat by the app. It shows I am changing the temperature but is not showing it on the Nest at all. When you close the app then open it the thermostat comes up offline but it is not.
Can you please help. I have pets that when I go out I need to be able to control the temperature for them.
App continuously closes 1/5
By Tracie Thomae
We have been using Nest the Nest app for years now. I cannot believe the app and reliability of Nests product use is so poor still.
I don’t plan go purchase any more products Nest products as this company appears to neglect in improving the issues that are real and have been for years.
I’m paying for nest aware yet if I quickly need to look at a video it’s likely I will have miss something important as it does not work!
Totally Unreliable 1/5
By Maggie623
Recently, Nest has been totally unreliable. I am either unable to access the history of a camera or a camera will not load. At this moment, I have a camera with a blue spinner going nowhere; a second camera that I cannot scroll through it’s history. There was a server outage where I totally unable to open the App. Several times the inability to scroll through history. I would not recommend this product at all. It cannot be counted on to be up when needed.
