This app is terrible. All it does is tell you to login with your credentials, then press next. When you press next, it takes your right back to the login screen. Side note: they have a worthless button in the top right corner that when you click it, all it does is show a picture of a router. Bravo, Netgear.
Great product!!!! 5/5
By C130 Herc
Connected my device easily.
Netgear app 5/5
Network map only works some of the time... other times it only shows my phone when I know there are multiple devices connected. Sometimes... on the rare occasion it does work, I’ll turn a device off only to not be able to turn it back on when I want because the network map won’t load. Which is useless. Turning on and off the guest WiFi to manage kids usage (which is my back up when the network map is not working) only works some of the time... usually it just says “The action failed. Try again” over and over and over. Again, useless. In short... this app is useless.
Great App 5/5
Does plenty. Love it
Peice of SH** 1/5
I have installed it for several weeks and never worked. The most useless application I have ever installed on my iPhone.
Great app 5/5
By off a bean
My go to app for anything that has to do with my internet and WiFi. Would always recommend
Slow and outdated application 1/5
Cant believe how useless this app is. I have to log into my pc to use the settings I want to use on the app, but it never works. No idea why they haven’t bothered to fix it.
By Wicked 07
Works really good I have this for router for 7 years with no problems at all. I really recommend netgear.
Log in 1/5
Useless from the start cannot logon. Default username stuck on admin. My password and default pw wont work. Same with nighthawk app. I am not resetting my router. App should work with same credentials which i have had for years. Reading how useless the app is from reviews not worth fussing with. Netgear is horrible anyway. Keeps dropping our connection at home from wifi. I though i could fix it with the app bit the fix turned out to be worse than the problem Need to get rid of netgear
Great app for the basics 4/5
I use this app for modem reset and ready share. It’s easy to use and works for what I need. This app had the potential to run heavier control for the modem but is pretty. Basic. If I need to go deeper I use the online function through my local IP address and do all the necessaries there or the genie app for windows. Love NETGEAR!
Great app!!! Love service
This app never has worked no matter what I do. Seems my review always disappears as well to be recent.
Unusably slow 1/5
Nothing loads, times out while waiting.
Biggest piece of crap ever 1/5
By Netgear Nutcracker
When Comcast’s Xfi app for their gateway is way easier to manage than this app, you know something is wrong. Netgear Genie app is horrible, the worst piece of crap ever...dont even bother. I would rather go back to Comcasts’ modem/router and xFi app....at least it was reliable...
Not sign in 1/5
I’m unable to sign in by this app but only sign in web. Please fix it
I get to control my wifi 5/5
By Dan senki
This is cool to use
Great App 5/5
Can see how many connections, pause internet to certain people, reset router through the phone, and all the needs you could expect from a phone app.
Could not even log in 1/5
I was able to log in on the website to access my router’s internal settings with the same password that this app has rejected repeatedly. Worthless
Pain to use the features 1/5
App has useful features available but hardly works. You will make your day off you can login to the router, list the devices and pause internet to control your little ones screen time.
Logging in takes too long, accessing any tool within the app takes too long and times out more often than not. I haven’t had any problems with my routers performance so I am inclined to think the app isn’t good.
Works great 5/5
By First United presbyterian
Good system for the price. Can clamp the Internet down. Set times for the kids devices. Never an issue have been running this unit for a couple years. Handles many devices at once with no issues.
Not very good... 3/5
I have a bunch of gear from Netgear in my network.
When using this app, it’ll detect the AccessPoint (RS6250) but not the actual router (WNR2000) - until I key in that one’s IP address manually. But even when connected to the WNR2000 (I know that’s the one based on PW and traffic meter) it still indicates the RS6250 and wants to download new firmware. But who know for what device it will actually do it. Trying the right firmware on the wrong device will likely brick it.
On top of that, the network map is slow to update and does not display the Netbios names (which I actually can see from the ASUS router, only used as an AccessPoint, essentially set up identically to the RS6250).
Netgear genie 5/5
By Keith Fennell
Worst ever 1/5
Worst app, worst security, worst company, worst router, worst support ever.
Netgear killed access to force their new app down your throat! 1/5
Come on, Netgear! Are you serious?
With the old Genie app (which you purposely broke in order to force us to create an online account in order to access our routers through your “new app”), you could at least log into your router locally, but this update to the app removes your ability to use it for local management!
You know, Netgear, not everybody wants to create an online account to allow access to their home routers - why don’t you just let us log in locally using this app?
One star until you realize PRIVACY is important to your users!
Network map is terrible 2/5
Network map takes forever to load.
Does not show history of devices connected. So there is no way of knowing if a rogue device had connected to my wifi.
By jj the ruler
Pretty much useless 1/5
By Natalie Howard
Only works maybe 5% of the time, and the rest of the time I can’t do squat with this thing. I bought this router thinking I could easily use this app with it. Netgear, please make an app worth using.
I hate this app! I could never use it without it pissing me off. I can’t see who’s on my network, I can’t change my password, I can’t do anything! This app needs to get fixed ASAP!
I would rate this zero stars but I guess it needs at least one star 😤
By Carlos Vidal Munoz
I used to have an android and had this app and it worked perfectly. Now i have a iphone 6s and whenever i try to put the password when i sign in it always says to put the correct password.
No support 1/5
If you get this app and use the help link. The first thing you see is a post that says they are no longer supporting this app. I am on my netgear nighthawk xr500, I know my password, it this app won’t find the router. It won’t let me log into it no matter what I do. This app was suggested from their website. Why, when you don’t support it???
5 stars read for suggestions 5/5
I love the app. I can change the WiFi channels which is what I wanted to do in the first place.
I logged in to my netgear router but it would be really good if you could manually change the WiFi channel for the AirPort Extreme that is hooked up to the netgear because I got the gear on channel 1 and the others on 6
I like the app and the ease of set up. I just wish I understood it better, but I also haven’t taken the time to look into what I don’t know. I tried using the guest WiFi, but when I turned it on, EVERYTHING but my phone was moved to guest WiFi and nothing would work. So I turned it back off and haven’t turned it back on since. If I can figure out how to utilize that for guests visiting my home, like family, I’m golden. I just don’t want MY devices using the guest WiFi, though it doesn’t make sense why the guest WiFi didn’t work.
Have night hawk and can’t use this application anymore can no longer use this to reboot my router is an outage happens fix this genie
I can always count on it to check my wi-fi devices connected or any intruders
Last time I was able to login to app was 16 months ago
By Toga springs
Login repeatedly fails (yes my password is correct). Network map slow to load. Access control feature frequently times out when trying to block or unblock devices on the network. Tried closing all other apps, rebooting iPhone (6s). It’s just a very buggy app. Concept and capabilities fantastic when it works, which is rarely. Windows PC version of this app works very well.
How are we supposed to know older router 1/5
You should have smart software engineers that can detect the hardware version and update the appropriate software.
Your instructions are silly, if you have older than these models use this app. How are we to determine if we have older or newer models!!! This is unaceptable Please get a better solution out there!!!
Never buying Netgear again...
Definitely a learning curve 4/5
For those not used to configuring I can see where there would be problems. It’s not a “take it out of the box, plug it in and pick a password” type of product. I like all of the advanced controls with the OpenDNS but my kids do not...I rate it a 4 because it does what I need it to do and then some...but it could be a little easier to use.
Loved it but now it doesn’t support my router 1/5
The newest update with Genie has now made it completely useless for me to use on my X6 R8000. First I was able to use it via my Samsung note 8 but then I couldn’t, but was still able to use it through my iPad Pro. Now I’m unable to use it at all. I enjoyed using the Genie, because I was able to see which device was using the most internet. Now it wants me to use the Nighthawk app that doesn’t show a percentage of which device is using the most internet. This is ridiculous.. Why fix it, if it wasn't broken. Terrible....
Netgear Accout Required 1/5
Required to create a Netgear account just to use this app. This was disappointing as I am not interested in an account with Netgear, I just want to use the app to manage my device without having to pull out a laptop and use the web interface.
Feels like another grab for my data so they can try and sell me on their services. Yes I'm looking at you "Netgear Circle with Disney Premium".
Straightforward, smooth, user friendly User Interface. I wonder if I had a faster connection, configuration would go way faster?
Ok for what it is 4/5
More of a basic router status app than one for configuration and advanced status. To get into the details of the router, its IP tables, ports and permissions, I guess it takes a PC or Mac.
Very good 5/5
By Kadhim muqdad
No good 1/5
By Убитое время
No good. All the time ask me a password.
Can’t use this app anymore 1/5
Nothing ticks me off than a company discontinuing functionality from a perfectly good product. Now I can’t use this app to manage my R6250. Not acceptable.
Bad decision 1/5
Why disable nighthawk router on this app and force everyone to use the lousy nighthawk app? This app is much better than nighthawk app because it is much stable and more option. Now my nighthawk router experience just went dow. The drain I hate netgear product.
Works Ok 4/5
I really wish it would track the usage per device for specific periods of time so I could tell if my ISO was over charging me. I also have issues with the pause feature. It spins for several minutes telling me an error occurred.