Huge change! 5/5
We’ve been battling MBps download for years. Our service from xfinity says we get 500 MBps. Haven’t gotten more than 25-50 via wires due to multi level home. Got Orbi and now getting 400-500 in many spots, and even 200 MBps in the farthest corners. No need to wire up the house with Ethernet.
Logging In Crashes App 1/5
Every time I try to log in the app crashes and screen turns black.
Super slow 1/5
Worked great for about two weeks, now all my devices are struggling to connect and stay connected. I have changed nothing since initial install. Super frustrating
Great product, Terrible support. 3/5
Product is excellent. But I have had nothing but headaches trying to get support. I had just a question, so I was going to use chat. (Well within two months after purchase.) Documentation was so unclear about how to do it that I finally called the support number. Oh boy! The company has outsourced support and the guy I got had such a heavy accent, that along with my hearing problem, I kept having to ask him to repeat. He tried to guide me through the process of getting chat, but it didn’t work. The support program is buggy. I then tried to send an email. I sent it weeks ago, and they have never answered. Netgear has the absolute worst support I’ve ever experienced.
Orbi app 5/5
This app is excellent. And the a router is the best.
Installed the Orbi set up with two satellites back in November. My house is over 5400 sq ft. I get solid coverage all through the house and out in my yard. Very satisfied!
Very impressed 5/5
After having belkin for 10 years I decided to up my router..Sooo glad I did.. love love this unit..easy to set up within 15-20 mins.. if I can set this up anyone can.. no regrets on buying this
Very troublesome and NO SUPPORT after very short warranty period. 1/5
This has been very troublesome after a year. The Circle app is cumbersome, and then the free one stopped working after some updates.
I regret buying this system.
Orbi is amazing!!!! 5/5
I am extremely happy with the orbi router , I have 1 main unit and a satellite in my garage . I have been using this set up for about a year and it hasn’t let me down yet . Thanks Netgear!!!!!
Everything you need! 5/5
The Netgear Orbi App has everything you need to install and manage your Orbi mesh network and all the devices connected to it.
Excellent performance and easy to set up 5/5
Orbi and app work great together. System is easy to set up. The mesh system is much better than the single system we had before. We live in a 2 story townhouse shaped like an L downstairs. Had an Apple AirPort Extreme that worked great for many years. Recently some devices started to slowdown. Count of devices grew into the 20s recently so not sure it that contributed. App helps me name and track each device. Absolutely worth it.
Latest version crashes on login 1/5
The app has been good until the latest version — it is crashing when logging in.
By Wf popo
Set up is very easy and I was happy I didn’t need to set up all of my existing devices. Orbi let me use my prior network name and password.
Constantly crashing. Won’t start. Garbage
Don’t want a Netgear account! 1/5
I like the router, but am beyond annoyed that I cannot use the iOS app unless I create a Netgear account. It should be optional, and required only if I want the features it enables. It has zero to do with a consumer managing a home Wi-Fi router though. I deleted the app, and will not purchase anything else from Netgear as a result of this forced account creation. I want to decide when I need yet another login and password to worry about getting hacked.
Great Coverage 5/5
I am very please with my new ORBI system. WiFi coverage is finally at maximum strength throughout my house. I also like being able to see all devices on my network and to be able to monitor internet upload and download speeds. I did have to establish it as a separate IP address from my ATT WiFi IP; but that was fine because that service was not getting the in-house coverage that I wanted.
Easy to install & the end of all my networking problems. 5/5
So far very easy to install and to manage.
It has unfold the full speed of internet connection.
My house is made out of concrete with a lot of walls and it covers the whole house.
Not that great. 3/5
Last update removed my smart TV from showing up as connected devises to the Wi-Fi. It would also be nice to dedicate certain devices to a specific satellite. Over all the app is okay. Just has to many bugs sense the last firmware update.
Almost Perfect for everyone 5/5
After going through 2 other systems this has really worked out for me and the features are amazingly easy to use
“Adoro Orbi es mi opción de preferencia” 5/5
I purchased the Orbi router about 3 weeks ago and love it!! The app is great and made it super easy to set up my router. It even allows you to test the speed of your network through the app and see which devices are on the network. While this router is expensive it’s totally worth it!!
Good but have to login a lot 4/5
Title says it all
About a week in 3/5
By this is so stupid to heeed
So far no actual change in coverage or internet speed noticed. I have seen slow initial connections though. Most apps take more than a little longer to turn on, and in some cases I get a no internet connection detected issue? That’s new. Let’s see how the next week goes.
Keeps signing me out 3/5
Every time I start the app, I have to sign in again. And then it requires an email verification. What a nuisance.
What’s more is that it only does a small portion of what the router’s web ui can do. Hardly see the point of this cumbersome app.
App crashes on iPhone 11 1/5
Horrible app. Unusable!
Only have had Orbi for a little over a year but the app crash issues and constantly having to reboot the main and satellite units due to sluggishness is more than I can take. Come on NetGear. Get your act together.
FYI I’m swapping my Orbi out for the Ubiquity.
Internet often drops along with second satellite
Issues without Support 2/5
By rocket ship 1989
Had constant issues with the app
App requires login? 1/5
Why do you have to login to monitor a WiFi I network I purchased? And if we do why is it constantly forgetting my password? Now it’s telling me my password is incorrect and I know it’s not. THIS APP HAS ALWAYS HAD ISSUES AND NOTHING HAS CHANGED.
Keeps crashing after Face ID login 1/5
All of the sudden right after login with Face ID the app crashes. Every time. I can not use it at all
Works like grandpa 1/5
Slow and uneducational, lack of customer service help.
Fast internet, prompt friendly service 5/5
And no more finagling with cox over their false representation to maintain a “guaranteed” speed.
By Disgruntled Wolfperson
Am having nothing but trouble with my Orbi and recognition issues would be one of the problems. Main page of my app says internet is off line, yet the speed test said my speeds are extremely fast! How is that possible?
Issue after issue. I am EXTREMELY unhappy with this product !
NEVER BUY AN ORBI 1/5
Horribly unreliable and constantly have to be rebooted just to stay connected. Lots of other options out there.
Orbi router 5/5
By stephano the penguin
I just had this for one day and I love it so far. It’s faster than before and more range.
Crashes at Login with Face ID 1/5
By Jon Saph
Once Face ID is registered, you get the spinning icon then application crashes on iPhone 11 max with newest OS. Tried numerous times to login but not successful.
By 30 Yr Veteran
The app shows all devices sometimes but not always.
Tried to extend the security protection/ features but couldn’t tell what I was buying over what period of time. Looked like a hoax to me.
As soon as I can find the right product I will tell everyone I know
Updated to Orbi Mesh router-satellite system 5/5
By Northcoast Lar Bear
Conversion over to the Orbi Mesh router-satellite system was a “piece of cake” if one loads the Orbi App and just follows its’ instructions. I hope our home internet will stay fast and not drop out as we have been experiencing for last 6 mos. I replaced a 9 year old Netgear WNDR3700 RangeMax Dusl Band Wireless-B Gigabit Router. We constantly had to reboot the router to keep the speed up.
We’re still using a DSL C2000TV5 Modem from Centurylink and only have 25 mps ISP speed. That’s all that’s available in our area at this time unless I change my ISP provider.
Sattelites show offline 3/5
I am not sure if this is a bug with the app or the firmware or something else. I have an Orbi system with one satellite. The satellite toggles between green and pink consistently (offline and online). It’s also a wired connection and quite a stable one at that. Tested it myself. Also the connection to the satellite is inconsistent. It’s almost like somehow the firmware is crashing and recovering constantly. Can’t make out what’s going on. At times when I return home my devices connected to the Satellite is offline.
Also the opposite is true as well. Clicking on the satellite on the app sometimes shows offline when it actually isn’t (devices are connected thru Ethernet)
Please fix this.
Much improved 5/5
For over a year I have been struggling with an inconsistent under powered urban network. Orbi has done wonders in giving us a strong consistent signal!!!
Satellites disconnected 1/5
Satellites will be disconnected if I click into the Network Map. Very frustrating.
Wow that was easy 5/5
By New Orbi
Using the ORBI app was terrific
Not only were the instructions clear and simple, but I had the bonus of not dealing with the Cable Company to activate the system. ORBI app did it all.
Working very well so far 5/5
Just got home and have set it up out of the box. Already speeds 4x greater in bad spots than before. Easy set up following the instructions in line - just follow each instruction exactly and you can do it.
Notifications and speed feature 5/5
The notifications and speed features are my favorite
Orbi Router - Mesh Network 5/5
Fastest speeds I have ever experienced with a wireless home netork.
No connected device found 3/5
Fastest WiFi speeds ever... However
I’m having the same problem, I purchased the new AX6000 RBR852 and says no devices connected when looking at both router or satellite on the network map. Paid $699 for this product and the app doesn’t even work. VERY FRUSTRATING!!! Please fix!
Just terrible 1/5
By honest jd
Do not buy
Device manager does not work 1/5
Device manager does not work. I get this error “Sorry, the action was failed. Please try again”. I can’t see any of my devices.
Day 1 it’s driving me crazy 4/5
By Arda Sununu
Constantly asking me to enter my admin password and nothing is good. I downloaded the app twice already. It doesn’t even let you use the “forget my password” button. Useless.
Whenever I add a new gadget, ie TV, new laptop etc the “security” system and app go crazy as if I’m hacked.
Spoke to a lady from customer service. She was above and beyond helpful. I’ve called numerous customer reps over years for different reasons, this was definitely in the top three. She fixed everything. The problem was the Amazon guy who installed and started my system skipped a stepped, which caused this problem. Btw, the mesh system works flawless, app was the issue
Easy fast internet extender 5/5
Easy to install
extremely Fast Internet speed
Covering 4,000 square feet
Extending as it says