Thank you to all 5/5
Closed my account and sent my money somewhere else never received it! 👎
I Kept on sending emails to stop sending me cards. i had accidentally signed up because i was trying to check the amount i had on my card i had bought at the store!
By alex legends is beast
I’m trying to use this for some vbucks but it keeps on saying check the info you entered. It doesn’t match the info for this card please HELP
Unnecessary login 1/5
Activation for visa should automatically be at checkout in a store where you have purchased, not literally selling your most absolute personal information. Fraudulent scumbags.
By urr m0m
I literally haven’t been able to activate it since I’ve gotten it and I got it like 3 weeks ago ! I sent out an email and it said I have to call but they don’t answer 🤬
They let someone get a replacement card & change everything on my account ‘ so they received my tax refund & stimulus !!!! & now they refuse to help me in my court case . They will not provide any documents or anything ! Also they closed the account & told I was never to open another one with them . Like I would ever set myself up for failure AGAIN !
By guy jvghbv
No way to check your balance with the app
This app and card are worthless
Do not waste your time with this garbage “bank”
To many dead ends 1/5
I was supposed to get a refund check and they never sent it
They are a fraud 1/5
They asked my girl a a thousand and one questions before we signed up soon as she got a direct deposit go out of town with our family they froze the account talking about send id and social security card for a prepaid card that’s we both are deciding not to never use their services again then not only did they not try and figure a out a better way to unlock her card they all was talking smart like we gone steal our own money the prejudice behind this was so hard on us we couldn’t really afford to get back with our kids
Don’t use netspend they still your money 1/5
Netspend is probably the worst card I have ever used . I put all of my school clothes and supplies money on 1 card and they wouldn’t let me activate the card. When I got to the last step of activating it net spend locked my account .when I spoke to a representative they said they couldn’t do anything .please don’t let these fools steal your money I looked at a lot of comments on different social media’s and they all have the same reason why they can’t use the card
Very bad 1/5
They will ask for information and when you send it they will take a day to respond, but most likely they will ask for more information even though all the info you sent are 100% correct.
Which means the activation process will take at least a weak. DO NOT BUY OR USE NETSPEND VERY BAD. And that is what happened to me still tho they didn’t activate my card!!
Check load disappears! 5/5
I love the concept of loading the check but the interface will not go back where you take a picture of the check! Please help!
Dumb stupid and fraudulent 1/5
It says something went wrong everytime you try to activate and asks for too much information to prove your identity just for a stupid card. Worst card ever along with PayPal. Never ever buy anything from this dumb company again they just take your money and make you go through hell to solve the issue.
Worst bank ever 1/5
I had to create 2 other account and order like 4 different cards. I tried to activate the cards but it won’t let me and it just keeps locking me out of my account there’s no one to help or contact worst customer service ever
Horrible service 1/5
Do not buy these cards they are horrible and they ask for all of your personal information and pictures of you and if you don’t use your card every week they Will take 3 dollars from your account, and I put more than $100 on the card and they stole almost 60 dollars, and now I only have 10 dollars because I haven’t been ordering anything because I don’t need stuff so they took 20 dollars because I didn’t order anything I called to ask what happened and they blocked my number so I can’t call them back
It’s pretty bad and I never write bad reviews 1/5
All 5’ of the stated businesses that were said to allow you to load money did not use them and one told me because it’s a hard company to deal with. I can not use the mobile load and do not have the option of auto deposit. Called support 3 times and can not get a human
Straight out of limbo! 1/5
By Pkmn Prof. MKX
This company just denied a legitimate state processed check from bank of the west, using the only 25 final single dollars I have on earth. All 3 entries involved are cancelled immediately upon impact
Annoying how I get a $1.50 fee for anything I buy online... like ur just stealing my money
horrible customer service
Mala experiencia 1/5
Muy mala perdí mis 50 dólares nunca se pudo activar la verdad una decepción
Fingerprint scan 3/5
By ur system suz
Can’t use fingerprint scanner and always tells to download the app which I’m using
Can someone help me ? 2/5
The account says it’s locked and I don’t have a social security number,, but my screen froze and it out random numbers . Now I don’t know what to do .., somebody please help me .
WACKEST CARD EVER. DO NOT PURCHASE! 1/5
I bought the card thinking that it would be an easy phone call to activate my card and be able to access my money, but it turns out you have to wait for ages on the phone struggling to put every single identification of yourself in (social, ID, etc.) I do not recommend this card at all it’s such a fraud and waste of money and time, never again will I ever get a NetSpend card EVER AGAIN!! Oh and don’t get me tatted on customer service when literally not one soul picks up the mother lovin’ phone to assist you. Complete donkey butt and BEWARE OF THIS FRAUD. If I could rate this piece of garbage a no star I would but sadly the rating don’t go as low as their service quality.
By kids njkhh
HATE ITTT 1/5
Card doesn’t work. I’ve lost all my money. The card is active, but every time I try to make a payment, it doesn’t WORKKK.
WORST CARD 1/5
I got this card and it took forever just to get it set up. They have crappy costumer service and you wait FOREVER just to get on the line. After i got it set up the money i had but on the card was all gone. THEY TOOK MY MONEY. Bad company. They also charge you $2.00 everytime you buy something. Disappointed. Unreliable. Do not trust them with anything.
So what’s the sense of having a fingerprint security sign in if it never works? I always have to type in my password and why do keyboards still show what you typed after you press don’t show?
Must read 1/5
By pimp ki
Netspend is the most fraudulent company ever I uploaded money to my card and it’s been a whole month and I still can’t use my card and when I call the workers are very unprofessional I do not recommend ‼️‼️
Can’t use mobile deposit due to Pop up 1/5
I have been using netspend for over eight years, recently you decided to change your app. Now a pop of how to use to mobile check upload (Ingo) pops up, with no way of closing it. Therefore. No more mobile check reload. Since can’t access it. Getting through the phone lines is impossible. Will change review once it’s fixed.
Just done 1/5
Every transaction charges $1.00 and every reload is over $5.00 just for reloading🙄 I would understand a monthly fee but it’s too much .and I never wrote reviews but this was necessary.
I’ve tried to activate a card several times now but when you try it always says something is wrong and makes you call a number I’ve called the number several times but it can only take you back to the link to the number to call or to customer service which I don’t believe anyone actually does. My only option is customer service for some reason but I haven’t heard any human voices at all.
Worst pre paid card 1/5
So I got this card yesterday at Walmart and I wasted all my birthday money for 10 years I put 2 grand on it and I tried to activate it I tried like 20 Times I was calling the number for like 6 hours and then I went to Walmart we’re I bought it and they said the couldn’t help me so that really broke my heart that all my money went to the trash and I’m still heart broken and I’ll never ever get a pre paid card like this one 😭😭😭😭😭😭😭😭😭💔💔💔
Absolutely A Mess 1/5
After hours of customer service phone calls, sending in a photo of my SSN, emailing a picture of my ID, and sending photographic proof of letters with my address and in my name, they still refused to activate a card that I had bought with 500 dollars on it. I have been in contact with them for over a week via phone call, email, app, and text messages yet they continue to lock me out of my account and impose unreasonable regulations when I have done more than enough to verify my identity. If you're seeking an easy to use prepaid card, I definitely don't suggest purchasing a netspend one unless you are prepared to deal with several complications and a lengthy process for activation or in the event that you lose a card or get a new one.
DON’T GET ANY CARDS. THEY SCAM YOU!! 1/5
My dad has spent $300 worth of money in prepaid cards. $100 each for the three of us siblings. Setting up an account was horrible and long and they asked for so much information like your social security. The website to even activate a card doesn’t work so you HAVE to call the costumer service and all they do is ask you for more information to activate one card which is all lies. It has been 4 months since my dad has bought these cards and have since locked all of out accounts because we haven’t spent money on the cards that we can’t even make a full account for. All we wanted for Christmas was clothes, but no cause you have company’s like this who don’t care about their customers and now we have just lost $300 dollars to this scam. Don’t even bother with Netspend, just get American Express Serve because I’ve had a 100% positive experience with American Express and you can spend money as SOON as you buy it without making an account.
Just a horrible experience overall 1/5
By My name is Jeff ok ok
Poorest customer service ever
These people stole my money and didn’t provide a modicum of respect to me in the process. They f’d over without so much as a
This app is worthless just like their website, can’t select a password question, won’t send password to my email smh the only thing that works from this company is being able to call and check balance and that’s when it isn’t too busy to do so
AWFUL, DON’T USE THIS, THEY ARE SCAMMERS!!!! 😡 1/5
THIS APP IS A SCAM!! Spent a ton of money buying the card, and when I tried to activate it on my device it wouldn’t work. I tried cellular, WiFi-connected, computer, and calling the number. I never leave bad reviews but this is a scam. Their customer service doesn’t work either, and when you use the app or website, it takes your card number, says it’s “expired” even though the expiration date hasn’t hit yet, and then it won’t load the website or app. I’ve given up and I’m very upset with this right now. You deserve 0 stars and should be ashamed for how you willingly rip off customers.
Disappointed and upset, an annoyed customer.
I never write reviews but this needs to be said. I bought this card today and tried to activate it online, but it said there was an error. Went through the app, error. Called the customer service number and got a link through text to try and activate it, ERROR. I thought Netspend could be trusted because I’ve been seeing their cards being sold at all of my local stores, but I was wrong. This company took my personal information and my money. Who knows what they’re going to do with it now. Don’t use this app, or this “service”. You’re wasting your time.
Customer service not working..!! 1/5
I’m disappointed that I waited a whole day for my card to activate , all it says is your card is not yet activated and it keeps taking me a to a link and giving me the same number and it still haven’t activated and I put $100 on the card I really don’t know if it’s gonna activate or what wasted my money😪
so I got a netspend card given to me for my birthday and I wanted to activate it
I went to their website netspend.com/activate and it directed me to a number
I then went to this app to activate my card and it directed me to the same number
1-866-609-2020 was on the sticker with the card
1-866-387-7363 was on the website
but I just want my $50
the customer service is terrible they're using COVID-19 as an excuse
I mean come on. Don't just tell us to hang up. Give an estimated wait time because I waited 30 minutes and got nowhere
Mobile check load 1/5
The feature hasn't been working for at least two weeks. They try and send you to some Ingo company to complain then send messages saying to try the mobile check load feature today...it's not working at all and I don't want to go to some other company to complain about them. They actually respond with rap lyrics to people on Twitter but won't respond to me there. This company is a huge disappointment and I've sadly used them for years. That is going to have to change soon. Sad state of customer service and extremely frustrating!
#1 way to lose money 1/5
By TLR FireFox
I bought a $150 prepaid card and when I went to activate it I couldn’t because “an error occurred” and customer service couldn’t help me.
Bad bad and bad 1/5
Such a bad card not worth it at all , 500 dollars down the drain and I can’t even activate it because of their stupid ass service
I bought a pre paid card that has $70 on it, I installed the app and tried to activate my card but I kept getting “something went wrong” so I tried calling customer support and I waited for 45 minutes for someone to pick up, and no one picked up
Don’t waste your time!!! 1/5
By I learned my lesson!!!
Netspend literally has the WORST customer service ever! I’ve been forced to listen to an automated voice machine for an hour because this company won’t respond to my email requests! I reloaded $500 onto my netspend card yet when I opened the app it reads that I have an negative balance! Where is my money?! It’s so ridiculous and asinine that people have to JUMP THROUGH HOOPS just to spend their hard earned money in these desperate times! I will never recommend anyone to use this service!