Such a joke 1/5
By Katie Lafon
This bank or what ever it is, is a joke they stole 5.00$ out of my account for maintenance fees without telling me nor did they email me anything about any maintenance fees they are a fraud company and I will not recommend anyone going through them for any reason unless you want them to steal your money just like they did mine!!! I rate them a zero this bank will steal from you for fees they say they “don’t have”. its funny they say they don’t have any fees but they take 2.00$ out for putting in your 4 digit passcode and charge you 5.00$ for “maintenance fees” what other kinda fees are they charging us for that we don’t know about!!!
By jojo alot of boxed donuts
It’s It’s a nice app so much better than a regular bank everything so much quicker in an instant everything loads quick I recommend this app to anyone it’s a Real deal independent great app..
terrible company 1/5
They make you spend money after spending money on stuff THAT COST MONEY
Every time i log in there is an issue. And ends up referring me to contact then it cost me to check my balance. Before it didn’t cost me to make a purchase just to reload. Now every purchase i make cost me. I’ve been a reliable customer for 2 years and now I’m gonna have to let you go. Just like every other good thing y’all get greedy and cash in on the ones who built you up. 👋. I’m done after this load. Sorry 😐
Great prepaid company 5/5
I’ve been using Netspend as my bank for the last 2 years and haven’t had any issues at all with them. Only pay $5 a month to use it and there are never any overdraft fees which is a HUGE plus. I get my check deposited 2 days early too!
I’ve had two instances of fraud since I’ve been using it. The first time, I had to call and report it. They refunded me and sent me a new card quick. The second time, their algorithms caught it before I was charged and it automatically locked my account. It only took 3 business days to receive my new card! Each time, the customer service was excellent to deal with!
I’m extremely satisfied and I’d highly recommend this card!
Long time customer 5/5
By paul rowlett
I have been a customer of NetSpend for almost 9 years maybe more. Great bank great support never any real issues like other people who complain about thier own retardation. If you forget your password and enter it wrong yep they will protect you and lock your account until you can prove its you. I love security on my money and Netspend had never done me wrong.
Easy, saved my life 4/5
It’s had so much impact on my life to not have to worry about my direct deposit or anything else with banking the only issue is uploading checks is very expensive.
Flash pay 4/5
Hello so one of my net spend cards is outrageous but I list my all access card so I'm going to "flash pay" to my boyfriends card...are we safe to have it will the transfer be smooth???and thank you for everything ♥️
Don’t be apart of their business 1/5
I just got my card today and it took forever to finally come, I went to activate the card and as soon as I put my social security number in, the app logs me out and now I can’t even log into my account to see if it’s activated and y’all app and the website shut down. Really? This what y’all do? Good way to show a first time user how y’all really operate. I don’t even want to operate with y’all anymore, I’m glad it’s no money on the card.
This company doesn’t even deserve one star. 1/5
I am 13 years old and I put 200 dollars on a debit card in Walmart. I went home to set it up and it turns out they wanted my social security # which i didn’t like giving them but i did anyways, and then they told me I had to be 18 to use my card so I had spent 200 dollars on a piece of plastic. Finally after an hour of consulting with foreigners they decided to send me a check for 200$ in the mail. It was a very stressful fiasco, never using this company again.
DO NOT USE THIS COMPANY 1/5
This company will take your personal information and then suddenly close your account without any warning. I repeat do not use this company if you don’t want your social security number compromised.
Stay away 1/5
By Write a review 1
Not just this app but entire company is bad I have dealt with so many problems I would be writing a review for days you will just be wasting your time and most importantly your MONEY they don’t care about their customers at all only money. I have never closed an account faster
Compré una tarjeta de Netspend en el Walmart y resultó que cuando la quise activar me puso muchas trabas y no podía activarla sin seguro social, el caso es que puse los últimos 4 dígitos de el y según se activó pero me cerró cesión inmediatamente y cuando me quería meter otra vez me blockeo. Hablé al número de ellos y hablé con una recepcionista lo cual me trato bien pero el problema fue cuando la cáncele porque me dijo que no estaba activada la tarjeta y me cobro 5 dólares para devolverme mi dinero mas lo que perdí cuando la compré.
This bank and app is trash 1/5
They are holding my money for what I don’t know please don’t use this
Do not get it’s a spam card 1/5
it doesn’t work , they make thousands of excuses and say your account is not active or they won’t let you log in . it’s a bunch of bull . and ask for uncalled information
FaceID sign-in option 4/5
I have an iPhone XR and think it is a good idea to allow Netspend app users to enable Face ID as an option to log into the app.
First time I used it... 3/5
Literally tried to use it for the first time and already there’s a problem. I used the mobile check load yesterday and paid the $5 for quick deposit(which it said meant that the funds would be available in minutes), checked it today and it’s not there. Doesn’t even show in the history.
Doesn’t show balance 1/5
By Godwin Falcon
App is trash. I loaded money on two days ago and still shows zero balance. I called and they want fifty cents each time to check my balance. I talked to someone and they said he money is in there and they don’t know why it’s not showing up. I mean fifty cents isn’t much but why offer to be able to check my balance on the app I it doesn’t work? And yes the card is linked to the that account.
Biggest poo ever. 1/5
By boneless air.
I’m trying to activate my card and it keeps saying “some thing went wrong”. And i litterly just spent 55$ on a useless piece of plastic.
Tienen el peor sistema, le complican todo al cliente
The worst 1/5
If you want to be charged a fee in everything you do this is the card
And I didn’t even get my paid two days faster! This was a joke.. will never have this AGAIN AND DONT RECOMMEND IT TO NO ONE! When you see the commercial just flip the channel lbvs
It’s not worth all the extra fees 1/5
By Jay your mother's boy friend
Netspend rob me every time I use my card or withdraw cash from the ATM, you might as well put your money in a safe and save it.
This company gave me a run for my hard working money, in less then a week they’ve called me twice closing out my card and claiming it’s fraud and that they’ll have to send me a new one within the next 3 business days causing me to loose out on payments etc. That’s my cue with this company.......✌🏽
By Unconcerned listener
I do not recommend getting this card. Once you’re locked out that’s it. Customer service is no help and it’s better to save yourself from this frustration. If 0 stars was a thing that would be my rating.
By Aza Anaj
Netspend used to be an alright prepaid debit card, but I suppose they became too greedy and it all went downhill. This $1.00 debit fee for every purchase is downright robbery. I am already using your product and your product is only a debit card with no actual ATMs and you charge me a $1.00 for a debit fee? What on earth? They used to only ask for a certain amount deposited a month to avoid the $5 service fee monthly which $5 in the grand scheme of things isn’t much, but to charge for using your products on EVERY single thing I purchase is outrageous. Please don’t respond because I don’t feel like hearing any excuses. I am getting rid of this card as soon as possible.
Not Sure 2/5
So I use netspend so my family can send me money but on the app it says I have $0.00 even though when I call they tell me the correct amount. It’s frustrating having to call every time to see my balance and the fact that the website crashes for very long periods of time when you’re on it for more than 5 minutes makes everything more difficult. That’s why I wish it would actually display my balance instead of me having to guess how much I have until i’m able to call.
Mobile check load 1/5
Mobile check load doesn’t work at all, they made me verify my identity before I can finish loading the check but that’s taking forever and I doubt it’ll actually work
By Movie Addict 24/7 365
What kind of Bank charges $1.00 for every transaction
Can I make a check deposit through the app?
So many fees 1/5
Mobile check load is made up and just there to make you activate a card. It isn’t a real function. The accept button is there for them to share your information and card info with other companies. Seems like a scam
Doesn’t seem to work as advertised 1/5
I received my card and began using it for direct deposits. I’ve had 5 different direct deposits submitted, but only the first two one went through before Netspend suffered some kind of technical difficulties. That was a week ago and the technician difficulties are not yet resolved. I’m abandoning Netspend for a card with more competence and lower fees.
App needs a fix 3/5
This app works well for me and always has. However ever since fingerprint recognition has been added I’ve noticed that the fingerprint pops up too quickly causing the login to glitch, you just have to press login again or scan a second time. But it is kinda annoying.
If Netspend is reading this, a good way to replicate the issue is let an account timeout and than use the fingerprint after the auto logout and you’ll see what I mean.
Otherwise thanks for everything Netspend!! I love your low returned e-check fees and I love that the card actually declines on reoccurring bills if I don’t have money. and I also love your overdraft service with a very low $15 fee! But most of all I love the fast payday!!
Thanks for being so awesome!
I’d love to see in the future however some sort of way to make the monthly fee disappear. Like maybe for long loyal customers or even a minimum balance type situation...
Anyways have a good one!
By Mr.Get Money
This is the absolute worst bank ever ! DO NOT PUT your FUNDS into this bank or card. My wallet got stolen about 2 weeks ago and money was took from my card via atm. I called canceled the card and filed a claim just for them to tell me that they made the decision that my claim had no errors in it and that I wouldn’t get my 900 dollars back so if you value your money do not put it in this bank they do not help you nor try to get your money back.
DONT USE NETSPEND 1/5
It’s the stupidest thing I’ve ever done. After using Netspend, I calculated all the money they took from me since I’ve been using the card and it was 1000. To think I could’ve used a regular bank and have that $1000 right now drives me crazy. I messaged them about it and that’s how they make their money. Never use this stupid thing.
The biggest scammers evr 1/5
By The biggest scam evr
I cannot even Rate this card as one star it is worse than worst I paid the ten dollar plan so I don’t get charge for things. they charge me for everything.
By Joblowwas here
I first started using this card to get
To get my income tax money every use but likes it’s feature so much decided to keep using it I have been using this card for years now and I have very little issues and those that I have has were easily fixed I love getting my paycheck up to 3 days before my coworkers !!!
Love the card and the new fingerprint login. Can you make it do we can switch between 2 accounts? Now, if I switch to other account, it doesn’t retain fingerprint option but instead requires password. Obviously not a big deal but a nuisance for sure. Thanks for listening.
App Needs A Huge Refresher 3/5
Overall, I enjoy using Netspend. On the plus side, I get my money approx. 2 days in advanced. I get instant alerts. And the monthly fees aren’t too crazy. The thing I wish they could do it update the UI for the app. No Face ID login-in? The app interface is still scaled to smaller phones. Would like to se emote details on the info of money going in/out. Please completely refresh the app! You guys are behind!
Cant login 1/5
I cant login with correct information. The login circle on my phone keeps running but will not login no matter how long i wait. It keeps running to infinity and beyond. Can’t activate card or anything, what a waste of time and effort.
Mobile Check Load Not An Available Feature 3/5
By Pocket mom
I saw the mobile check load button and icon appear and then disappear when I’d click on it when I had my temporary card. I figured when I got my permanent card it would be a feature available to me.
No, it is not.
I had issues logging in after I activated my permanent card, too. I requested my password be changed but received the emails days later and expired. I couldn’t login until I finally finally had time to call the phone number.
I got email marketing campaigns in my inbox advertising the new mobile check load feature, saying to download the latest version of the app to access it. I have the latest version. No updates available.
So when I finally got access to my online account, and still couldnt/can’t use mobile check load, I sent a secure message and was told that I don’t have the kind of card that has that feature and that it has nothing to do with personal finance history?
What is going on? And my card stopped working at Starbucks (all Starbucks locations but works everywhere else) when I activated the 10% cash back reward for using the card there?
I don’t get answers to my actual questions, just generic stuff from the faq that answers nothing.
I really hope someone steps in and gives me a real answer. So far the folks helping are sending me templates and copy/pasted passages from the faq that aren’t relevant.
App is unusable. It won’t even let me log into my account
Fingerprint open!!! 4/5
Every single other credit card and bank card APP I have HAS FINGERPRINT. Why dont you guys??? And Apple pay is also necessary. Its an annoyance. Fix it please and ill bump that extra star on my rating.
Great App Love It 5/5
Everyone should try as if they can’t get traditional bank account or if any kind of side card maybe for weekend spending.. It’s great and accepted most places
Need to lower atm withdrawal fee 4/5
I get my paycheck two days sooner than anyone else, they’ve gotten my money back whenever it was taken when I wasn’t aware (justfab takes $40 a month whether you buy something or not when ur a vip member, apple when the app is free for the first month then 59.99 every month after, PayPal mess ups) the only part I think should change is the atm charge 2.50 + whatever the fee is for that specific atm. Other then that I have a pink debit card everyone always comments on and I love.
Worst service and a scam 1/5
By SHOULD BE SUED
STAY AWAY! Took them over a month to get me my replacement card and in that time I was still being charged fees for upkeep on the account when I couldn’t even get access to MY OWN MONEY. Somehow I had to buy a replacement card and put money on just to find out that somehow the online money transfers were “down for maintenance” so I had to pay even more money to have someone who can’t speak clear English tell me I have to wait even longer to transfer my money because of restrictions on the card and basically just kept getting g robbed. Cost me nearly $50 just to have access to my own money and not to mention all the late fees I had on my own personal bills since I couldn’t get my OWN MONEY out from them. STAY AWAY FROM THIS SCAM.
Pretty cool app. Easy to use. 5/5
Haven’t set up my Direct deposit yet but been using the app for a few months now and haven’t had a problem.
Also when you refer your friends to the app they get $20 dollars and you get $20. Pretty cool.
Don't make the same mistake I did. I got this card sent to me randomly and deposited $2,000 only for me to realize that it took 10 days to gain access to it and the fees were ridiculous. 4 weeks later I still don't have my money that was supposed to be sent in "6 business days."