It’s down 1/5
By quae jackson
The app is down and not working idk what’s wrong with it but fix plz
Tax Refund Issue!! 3/5
So I gave the lady at Jackson Hewitt my deposit info for a netspend card that i had cancelled...because i couldnt find the card that they sent my advance to. but i called netspend and switch all of my information to a different netspend card. So that problem was solved. However, im looking for my refund and im wondering if they sent my refund to the card i switched everything over to? or the old card?🤔ughh...and thenn! the app wont allow me to open it!!! this is too much..so yeah def 3 stars.
**I'll post and update** at a later time.
I can’t even log in... 1/5
First screen doesn’t let me login...activate button doesn’t work either... only the ‘Open a new account’ works like their just hustling everyone to sign up to take your money from fees. What a scam. Netspend, just let me please log in so I can move on with life, thank you.
Mobile check upload? 2/5
Why isn’t my mobile check upload feature not working?? My check doesn’t come in two days earlier either. If this continues i will not continue my services with this. And I’ve had more issues than this. I just have so much going on that this isn’t my biggest concern right now. But i need to be able to upload my check mobile.
Update: I uninstalled and reinstalled the application and my mobile check load actually leg me open the camera. I will be updating tomorrow once my paper check arrives.
Mobile Checkload 2/5
Doesn’t work. Read someone else’s review saying it depends on card you have. That’s bologna if you have money and the card any card holder should be able to use this feature. Netspend needs to fix this ASAP for everyone’s use.
Netspend is just like Chime 1/5
BEWARE!!!! Do not waste your time with this prepaid card company! You are better off using an actual bank or banking with Aspiration. Pending Transactions go through, constant missing funds, more merchants blocking them. Oh and customer service, no one speaks clear english at all.
I went to close my account today after switching my direct deposit over to Aspiration my new bank, and instead of closing it, Netspend goes and requests me to contact them due to suspicious activity, like seriously. Used to be decent but now all they do is lie, steal, and make excuses, meanwhile companies such as Amazon are declining them and other prepaid cards, such as Green dot, hmmm do not use Netspend!
Steals money then lies 1/5
EDIT: I had posted the TRUTH on their Facebook page and they DELETED ALL my comments, and banned me from commenting. They don’t want the truth to get out, I guess. HORRIBLE COMPANY!!! SCAM STAY AWAY!!!!
I had over $30 taken off my card without my knowledge for “fees” because I wasn’t on a monthly plan. I signed up for a plan on Feb 12, 2020 and still got the “fees” taken off and when I tried to message them and even called them I was told there was nothing they could do, since I wasn’t on a monthly plan according to their system. I sent them the email and where I signed up for the plan and still refused to give me my money back. When I went to cancel the account they tried charging me $6. This is a trash company who just takes money an not give a shit.
it works. it’s just i forgot my password and when i click forgot password and send email it never sends the email.
I was trying to sign up and it kept saying unable to complete your request right now... so I had to go with another company... I was looking forward to signing up and picking a debt card oh well! I tried both app and website no luck.
Scam! Don’t use this card 1/5
This is completely a scam. Don’t give your social security number. They just try to steal your information and money. Then they tell you to email or call but they don’t respond or help you. Please spot waste your time or money on this fake card
Thieves! Don’t use NetSpend!! 1/5
I’ve been a customer of Netspend’s for over a year. I started using a deposit card for my Etsy Store to keep separate from my families finances. Up until a week ago I’ve never had a problem. My card and account has been locked and I have no access to them. All because of some overzealous idiot in the “risk” department thinks I’m some criminal. I’m worried that this gentleman that works for Netspend has or is trying to steal my funds.
Worst Everything 1/5
By Caleb Streit
I bought my card at Walmart, but I can’t use it because I am not 18 years old or older. Walmart still let me buy it though.... You have to give them your birthday and social security number, which is horrible. They aren’t a government agency. Anyways , after finding out I couldn’t activate it I contacted support by the “secure mail” multiple times and received the same response over and over again to call the phone number. When I did, no one answered. So I left the problem unresolved for a while. Now, I have lost another $5.95 because they wouldn’t fix my problem. I have now been locked out of MY account, and the support won’t just close MY account and give me MY money back. I would not recommend this to anyone. In fact, I think the whole thing is a scam to collect SSNs and steal people’s money.
SO FLIPPIN MAD 1/5
This card, this company, the employees, the app, the dag gone fees!!!!!!!!!
I was attempting to open a savings account. Omg you would have thought that I asked the phone reps for their first born children! I hate this card!
Save your money and your time!!
Mobile Check Capture won’t work! 1/5
You need to fix whatever issue is going on with the Mobile Check Capture feature.. after I hit accept it acts like it will load and never does!
Buyer beware!!!!! 1/5
Worst card I ever had. The second I realized I’m paying $1.50 per transaction, I decided to leave this review. Don’t waste your time or money. Paying roughly, a $15 fee for every 10 transactions is “F” ing ridiculous. Netspend can keep this one.
Netspend is terrible 1/5
By Angry Darnell
The fact they take money every time you make a purchase is absolutely stupid and if you don’t want that they’ll just take 10 from you every month, either way they’ll be taking your money regardless. Another annoying thing about netspend is the fact I have to sign in every time I want to use the app, Netspend is absolute garbage.
Quite Literally the Worst Prepaid Card 1/5
I have never had such a terrible prepaid card. The fees are high, the customer service is terrible. Don’t think about using it outside of the US. You’ll pay 5% on everything. I regularly paid $100+ for month in fees and I was spending less than 3k per month. I finally got a new card that doesn’t charge a 5% fee (on top of all the other fees) and even getting money from Netspend to my Revolut often ends in my Netspend being locked for a suspicious transaction, even though I do the same transaction multiple times a month. They don’t have basic documents like a Card Verification Form that are standard with other banks. Their customer service agents have the habit of pretending not to hear you until you hang up. Listen, ya’ll. I’m not a complain-y person. I wake up at 5am to meditate and drink green tea and I say things like, “Well, I feel that...” This card is literally the one thing in my life that used to drive me bonkers. This is not one bad experience, it’s a hundred bad experiences over the two years where I traveled frequently and couldn’t reliably get a new card shipped to me internationally. Glad to be done with it, get out while you can.
App is not working 1/5
The app is not working. I tried logging in using the web browser, it’s the same thing. I called customer service and they said there’s nothing wrong with the app. But I can’t access my account since yesterday. Does this mean I have to call every time I need to know my balance or what transactions posted? That is so inconvenient. Please fix it.
Please fix 2/5
Isn’t compatible with new iPhone. Every time I click to open, I have to log in rather than the app keeping my info like it it did on my old iPhone. Please fix!
Do not do it 1/5
I received a card even though I didn’t sign up for anything. I thought hey why not then to have an account just for spending and use the one I have for bills. I activated it and almost made the mistake of using it. I read the reviews then decided to go back and read the fine print and these dicks want to charge you for every single transaction! That’s absolutely ridiculous. If not they charge you monthly which would be fine but the price is insane and I have an account I don’t pay any monthly charges and sure as hell do not get charged for using my card. These people should be ashamed, crooks is what they are. Don’t do it!
When I activate the card will it charge me 4/5
Worst customer service ever 1/5
Put restrictions on my account due to a refund they thought was money laundering, but couldn’t even tell me, I had to find out when I was 60 miles away. Called them and sent them the documents they needed, never emailed me if they received them. Spent 7 hours on the phone with them!!!! Gave me the runaround all day! Made me re send the documents before they closed, so now had to sit overnight with no funds!!! Will be going elsewhere!!!
Update App 1/5
This app is still not updated to have iPhone X resolution. Please fix that.
I’ve had a Netspend card for yrs... when Netspend upgraded their cards. I also upgraded my Netspend cards!!! Absolutely love ❤️ ‘d the premier card!!! But then they came out with the All Access card !!! Netspend has and always will be my first choice. So many choices and or options that make banking easier every day!!! Thank You Netspend 🤗
Great job 3/5
Thanks for helping
Waste of time 1/5
Iv'e used Apple for 6 years and this is the first review i have ever wrote(so it must be special) and it's for netspend, if i could rate minus -1Trillion i would, i will not recommend this waste of time app that just asks for all kinds of personal info to just give you the finger at the end,,whack!
By Baby La la.
Doesn’t work without Wifi 2/5
I used to use this app all the time, and now I cant log in at all while I’m not on wifi. I have unlimited data on my phone and while I’m outside my house I generally lose wifi therefore have to then sign in on the Internet to see anything involving my account.
They are the worst 1/5
If I could give 0 stars I would. The customer service is bad, I had already put money on my card and they would not let me access it. They locked my account for no reason at all when I called them about it. It’s a scam!! They just want your money
Face ID 2/5
Face ID does not work.
I check it every time I log in and it never works!
Mobile Check Load doesn’t work 1/5
I tried to upload my check and the mobile check load feature doesn’t work. Bad app.
Doesn’t work 1/5
By New York business
Every time I click on the button to take a photo the app closes. It is totally useless. Does not work at all. I’ve tried deleting and reloading but the same thing happens.
Being lied to 2/5
I like the card and have no problems there.what I do have a problem with is how they say you can get ur paycheck as early as 2 days before.i use to get it all the time on Wednesday until I went to the all access card.when i called they told me I need to ask my employee why.theres time it comes in on thurs and sometimes on Friday morning.i have also receive it on Wednesday.this is crazy cause when I asked my employee they said it is sent to the banks on Tuesday/Wednesday at 12:00am.just don’t understand how come each week it different days and time.they really need to stop advertising they do cause doesn’t happen at all for me anymore.
Bad service 1/5
Worst customer service ever !
I can’t load a check 1/5
This rubbish app doesn’t give me the option to load check and I call the customer care they don’t know what they are doing.
Same issues. Multiple problems 2/5
App not working properly
Easy to use 5/5
I have used the Netspend card for over a year now it’s super easy to add money to card and easy to pay using the prepaid card ! And if I get referred money it put back on my card by 2 days !! And calling in if one needs help with info about account or balance it’s so fast !! I enjoy using this card !
Why is it that we are headed into 2020 and the developers haven’t made a simple UI fix of updating this app to support the full screen size on the iPhone X models and higher? Nothing more annoying than using an outdated app where the top and bottom is cut off with black bars.
Mobile check load 3/5
It worked at first then it wouldn’t do it again... 👎🏾 and the customer service is not so great .
Can’t access my account. 1/5
I activated my card and wrote down my login info, I attempted to log in today and the account info I wrote down says that it’s incorrect.. I attempted to reset my password but in order to do that I have to enter my old password. Upon entering my old password it says incorrect and I’m still locked out from using my money.
Tonya loves tonio 5/5
Compatibility problems 1/5
This app could use some good update to use the entire screen from the iPhone 10 and up
Just too many fees. More fees than a bank charges. 1/5
After seeing that Netspend charges a fee for loading a card, I'm done. When loading a check, you pay $5 in fees or wait 10 days for it to be loaded. That is not right. Looks like I'm canceling my card and cutting it up. Worthless. Don't waste your time.
Honestly run from this buisness 1/5
The absolute worsttttttt experience of my life I got a prepaid card as in I paiiid to have money on my card and now all of a sudden they have no idea what happened to my $300? Explain to me why I have the card lol? The worsttt im telling you, you’re better off going to an ACTUAL bank with ACTUAL customer service just awful.
I’ve had this card for several years and at one time was able to use the app. All of sudden the app tells me I need to download a different app and this one no longer works. So now I can’t use any app. The only way I can keep up with the account is through a monthly text. I’ve spoken to a customer service person about the issue with no resolve.
Pretty cool 4/5
Call netspend if your having problems it’ll take a minute : 1 (866) 387-7363
Where can I reload and where is this card acceptable!!??
Good app, crappy customer service 3/5
app, crappy customer service
App Needs Optimizations! 3/5
This app, along with the Skylight app, needs to be fully optimized for the iPhone X, XS, XR, XS Max, 11, 11 Pro and 11 Pro Max. The app is scaled as how it is using a regular sized iPhone (I.e iPhone 8). Other than that, please add Face ID/ Touch ID authentication and smooth out some of the bugs. Thanks!