Worst app I have ever used! Hate this system and wish I went with the ring. 1/5
It NEVER Works correctly. Always disconnecting. Crapshoot if you can see your cameras or not. This is about the 20th time no joke I have had to try to reinstall while away with customer support to get the cameras to connect. I’m all set with this
Horrible app 1/5
Since the update the video will not playback. It starts then say video is finish playing. I have uninstalled and reinstalled that more than once. I tried refreshing my phone but yet still the same thing. Please fix this issues ASAP!!!
Way too slow loading 2/5
I feel like I’m constantly having problems where I can’t view any of my cameras. It just sits on the loading screen forever
Cameras not recording motions 1/5
By I don't want to pick a name
It’s been 2 months since it last recorded a motion. Now when I try to view the playback, nothing loads and there is no indication that anything was ever recorded. We wiped the hard drive so we know the memory is not full. I’ve tried contacting support many times but I get no response. Waste of $500!!!!
Update broke it 2/5
Hasn’t worked since the update. Can’t see any of my cameras or search for any previous playbacks.
And here we are again. Not working with 13.1.2.
Great system 4/5
This is a great system as long as the software updates are repaired quickly! Gives us a sense of security when we’re away from home!! Great investment as long as software updates don’t glitch the system, and as long as these are remedied in a timely manner.
Very slow 5/5
After the app update it’s working fine now
******NEW UPDATE CHANGED ABSOLUTELY NOTHING!!! WE ALL BOUGHT YOUR CAMERAS AND YOU OWE US A GOOD APP. PLEASE GET IT DONE!!!******
*****PLEASE, FOR ALL THAT IS HUMAN, QUIT PROCRASTINATING AND UPDATE THIS HORRIBLE APP ASAP!!!!*****
While the camera's and DVR seem to work well this app is HORRENDOUS! I bought this for my vacation cabin for security so I could view everything remotely and WHAT A PAIN! Takes forever for your cameras to pop up when you open the app. When you do get a notification (sometimes that don't work)that you had movement it takes a few hours before you can view the video. Sometimes when I pull up my recordings I get one that says "Office" when I don't even have a camera named office. Ridiculous!!! You would think it would be a MAJOR priority for this company to quit dragging their feet and update this app as it is used for security where it drops the ball despicably. I have a Swann system at my main house that works pretty much flawlessly. I wish I would have bought another one from them. I bought this at Costco and if the installation didn't take me so long I would have already took this back. I did let Costco know through several different channels how bad this app is. Please do your part and get this app updated so those of us who purchased your cameras can feel safe that our property isn't getting breached while we are gone. This app completely defeats the purpose of even having cameras. UPDATE ASAP AND QUIT MAKING EXCUSES!!!
As of today this junky app is officially DOA!! Neither of my two “security” camera systems will even pull up. What a shame!! Last time I talked to this company directly, I even told them to maybe offer an app with a monthly fee which I would be willing to pay to ensure the security of my properties. Nothing has changed. The app got a “little” better after the last update but has gradually gotten even worse that it was before. I cannot believe this company has not made this right. They owe it to us as customers!!! Again, I have little to zero complaints on the system itself, this app is the worst ever though. Come on Night Owl!!!! Make this right!!!
App got better/tolerable to where you could at least somewhat reliably see your cameras and recordings. Then all of the sudden about a month ago I could no longer see my live view and now the recordings haphazardly pull up. It’s a real shame that this company cannot get it together. I own 3 of their systems (which are great btw) but why wouldn’t they back it up with a sound app? This has been going on way too long Night Owl!!! Please!!!, for the good honest people that are spending their hard earned money on your equipment, make an app that is usable!!!
After 9 months of the app not working for IPhones we get an update 1/5
Finally it works again. Don’t buy Night Owl Products. The India customer service lies and blames it on your cell phone carrier. I tried three carriers with no luck. This is the worst security camera system I have ever dealt with!
Update needed 4/5
App has been updated and works great again!
Ever since I updated my phone to ios13, the app either doesn’t work or is extremely slow to load the live view. Bummed because it used to pull up live view quickly. Please fix!
Playback view is pixelated. 1/5
If you want to playback footage, the resolution is pixelated and you don’t have the option to switch to HD.
Thanks for the new update 4/5
By Gadget Grany
Your App Needs Updating
Much Better !! but still won’t display live view of all cameras on iPad Air 2
Does not work 1/5
The cameras after great, but the app is terrible. It stops working almost daily. Please get this fixed.
Would rate 0 stars if I could. 1/5
Can’t scroll through video on Playback mode. Download always crashes and never completes. Needs major overhaul of the UI.
App is horrible 1/5
By 1848 Coffee
The app almost never works. Will never purchase this again. Should have heeded the all the horrible reviews. Don’t bother uninstalling or resetting or restarting. Does nothing.
Night Owl as a whole has been very problematic 1/5
You might have 141 video clips in a day. This app will tease you into thinking you can browse through those by saying “1/141”. In actuality, of those 141, you can only view the most recent 10 on the app. If you want to see something from several hours ago, you’ll have to go the the DVR for that.
I lost connectivity between the app and my DVR. Every time I tried to add the device, I got the error message “The UID has added by other device”. When you get an error message with that kind of grammar, you can pretty much assume how well the app is going work.
I tried chat text support. They could not fix the problem and told me to call. After holding for 20 minutes for “24/7 support”, I gave up.
Only 2-3 of my 4 Night Owl wireless cameras maintain a connection with the DVR, despite all being well within the specified distance.
IOS 13 Update 5/5
Thank you! Cameras can be viewed once again!!
Dark screen 2/5
When I try to watch live all see is a dark sceen with audio on my 3 cams, I can see the play back and motion only ..I reseted all 3 cams and even my router and the recording box and no succes still seeing dark screen ....I reseted my iPhone 8 Plus and I deleted the app a reinstalled it back ..and still nothin..please fix it ..it was working great...probably is because the IOS 13 update ..please hurry up and fix it ..
Update ...it’s fixed thanks for listening to customers and getting the job done with the update ..now the app is working great on my iPhone ..
Not working since last update 1/5
No longer able to view cameras
Doesn’t work with iOS 13 3/5
By Joe ddduuubbbbgff
Works on my iPad that I haven’t updated. The playback function works on my iPhone but not the live view.
Review- the app was updated and fixed. Working well now. However it seems all I can withdraw on playback is motion activated video. Not running playback
You guys should be turned in for fraud. This app never works! I haven’t been able to see anything but black on my cameras in the app in months. Everything is working an the cameras and monitors but this app is so horrible. With is would have went with a company with a proven track record. Waste of money if I can never check on my house from my phone!
Not working since IOS update! Worked now! 3/5
Hasn’t worked since IOS 13 update. As of oct 3rd... works! Thank you.
Not Working on iOS13 1/5
Not work on iOS13 cameras are not seen at any time.
Update: on iOS 13.2 Beta is now working
Works great now 5/5
After some troubleshooting I got it working again after the ios13 update. I ended up having to unplug the DVR for it to reset and let me log in.
iOS 13 update doesn’t work with live view 1/5
By now useless with iphone
Even after the Late arrival of the iOS 13 update , the Night Owl X app still doesn’t work with live view. Motion detection is the only way to view night owl camera through iPhone 7. Currently iOS 13 is up to 13.1.2. Night Owl needs to follow.
By Mark Lucaswalker
It does its job BUT the only feature that would make me update to a 5-star rating is if they allow rewinding/fast forwarding play back on *continous* recordings. Currently, you can only play from the beginning and that’s it. What if you wanted to advance the video ahead by sliding an arrow like any modern video player? You can’t at all. For that reason and that reason alone, I dropped my 5-star review to 2 stars.
IOS 13 5/5
FINALLY working for iOS 13 5/5
By My 2¢
Live view now working foe iOS 13. Thank you for fixing. Like many users, I rely on this app DAILY!
This app had been working on my iPhone X; however, nothing will load on new iPhone 11 with iOS 13 😢
App No longer working on iOS 13 1/5
I can no longer see my cameras in the app after upgrading to iOS 13.1.2. Please develop a fix in the next release
Poor App 1/5
By ios user 23
No matter how many times I try to switch the cameras quality to HD from SD the picture does not change. I have attempted customer service multiple times with no resolutions. This will be the last Night Owl product I buy until they get a new and improved app.
Works good 5/5
By Mr. Yev
Good app for the camera system, cameras are easily viewable on mobile phones. iOS 13 update works good and posted in timely matter(update your app when iOS updates).
Overall satisfied with the app. Thanks
In desperate need of an update 4/5
UPDATE: thank you for updating the app to work with iOS 13. It works better now than it ever has. It could still use some work, but overall a great update.
I wish that when I opened the app, it went to the default view I selected (4 cameras). Instead, it always opens to only one camera. It’s a minor flaw, but would be great if it could be fixed.
This app has honestly never been that great. But now, with new phones being released and new iOS, it is overdue for an update. I can get the app to open, but it takes around a full minute for it to load up the camera views...and most of this time it only loads some of them. And when I click on a single camera to view, the image disappears and I’m left staring at a blank camera view. I am running this on an iPhone Pro Max with iOS 13. Please please please do an update!! This security system is worthless without remote viewing capabilities.
Works now on iPhone 11 Pro :) 4/5
I had some issues with the app when I updated to the iPhone 11 Pro, but the dev team promptly updated the app and all is well now.
Finally working 5/5
They finally fixed the app compatibility with IOS 13 again. Appreciate you guys finding a solution. No other complaints because otherwise from this little mishap, this was and is a pretty reliable app.
Updated to work with iOS 13 pretty quickly. Wish there were more fine tuned controls over the motion sensitivity (at current max sensitivity I can still get all the way to and in my car before it starts recording, that’s with the prerecording at 20 seconds)
Holding out hope for a firmware update tho, happy with the unit otherwise. Would be great for a constant recorder or remote viewing
IOS 13 Issues-update 4/5
By AZ 80
I can now access my live view! Thank you!
-App no longer displaying my camera view since updating to IOS 13.
Bugs in the new version 1/5
By James Najera
The latest update makes this app useable with iOS 13 however an issue is still here when switching from Standard Definition to High Definition. This has been an issues for over 8+ months.
Night Owl is now reporting on there website:
“ Please be advised, some users are currently experiencing issues with our Night Owl smartphone apps since installing the latest iOS update.
We are diligently working to find a solution. Please try deleting and reinstalling your app.”
Glad to see that Night Owl has put out a statement regarding iOS 13. Night Owl, please note, this is not for “some users”, this is effecting all users with iOS 13. Also, deleting and reinstalling does not help.
iOS 13.1 out. APP STILL NOT WORKING. Night Owl are you going to update the app to support iOS 13?
It has now been 8 months since an update from the developer and now iOS 13 is out. The NightOwl app DOES NOT WORK on iOS 13. Until NightOwl can release a stable app I can not recommend this app and therefore this video system to anyone. If you are considering buying a NightOwl video system, don’t. If you bought the system from Costco, return it. Unless there is an app update from NightOwl I will be writing to Costco customer service and tell them to pull NightOwl from there sales floor.
10 days have past from the developer’s response below and nothing new. Developers, if you can not fix the current app (this version), please re-release the prior version. It has been nearly 3 months of this awful version of this app.
It’s been 2 months and no updates. I recommend that if you are not going to fix the app (or update it soon), please roll back to the previous version. This is really unusable if you can’t get HD view to work.
When selecting a Motion Detection Notification the app does not take you to the camera that detects motion like in the previous version.
The HD Setting does not switch to HD
In “View” the Default View selection does not work. A user can select/save a view, close app and come back to app only to find the view is still only the 1st camera.
Ya funciona gracias 👍 5/5
The APP is working with IOS 13 5/5
We are back to live cameras !!
Thank you !!!
Thanks for iOS 13 update 4/5
Thanks for the app update!
Latest update fixed live view 5/5
By CH1P SH0T
After updating iOS live view wasn’t working but less than a week the app had an update that has resolved the issues.
Needs to be better 2/5
It’s a decent app, it definitely should be a lot better since we are using these cameras to monitor and protect our home. My playbacks worked for about 5 days and and all the sudden I can’t download or watch any playback just stays on a black screen, that’s pretty irritating because I can’t see what my animals are doing while I’m away at work. I haven’t updated to iOS 13 because I know this app has issues with it, but even in iOS 12.4 I’m still having these issues. My audio also isn’t working at all, I’ve reset the cameras allowed microphone access to my night owl app and still I can’t use my two way audio. I’ve tried to watch playbacks and use my mic off my windows 10 laptop also, still nothing. I like my cameras, but there are a couple important things that needs to be fixed asap.
My live view is alive...👀 5/5
By Silly elf
My cameras are live again. It took a week and a half but now I can put my iPad mini 1 iOS 9.3 back to sleep. My only suggestion is to have more than yearly updates. Thank you
App needs to be updated to work with IOS 13. Still not working 2/5
Since the iOS 13 update the live view will not load and can not see any pictures from live cameras
App needs to be updated
Still not working after updating app😡
The new update made it better 4/5
Glad the new app is finally ios13 compatible.
Isn’t working with 13.1.1 1/5
Isn’t working with 13.1.1 just a black screen
Viewing remotely issue!!! 1/5
Constantly having black screen problem.
The apps is absolutely terrible. Please come up with solutions instead of blaming on internet provider. Would not recommend this product to anyone else!!
Apps needed to be regularly updated as iOS keeps getting updated.
I still havent heard anything back from Night-owl