Terrible functionality 1/5
By Moose 5280
Has almost not functionality for a top of the line router
Firmware Update Disabled WiFi 1/5
By noworries in hb
I updated the firmware through the app and now NKE of the WiFi connections work. Over 90 days so no support. Payed extra for NETGEAR. Very disappointed.
Easy peasy 5/5
By Double Ds
Nighthawk X6S AC3600 5/5
Great product. Bought it few month back to replace the Verizon Fios router and works great. Much better performance and range than the fios
Doesn’t show satellites. 1/5
Satellites doesn’t show up in the app.
Opening Remote management is confusing and slow 1/5
This app could be pretty great. There’s one really, really bad flow, though. Here’s what happens when I open the app:
1. After logging in, it scans for my current product
2. It detects my router correctly
3. I click “connect to remote management”
4. It takes me to a list of devices to choose from, and my router is already selected.
5. Clicking on my router in that list does nothing.
6. Going back to the main page does nothing.
7. loop steps 3-7 indefinitely
The management page never opens. (I’ve maybe had it open three times total out of 10 times opening the app.)
This flow is super confusing because it automatically detected my product in step 2, and it’s already checkmarked in the list in step 4. If I click “connect to management”, it should only do that. I should only have to change the device if it didn’t detect the current router automatically. Otherwise, what’s the point of automatic detection. Additionally, if I only have one product available, there is never a scenario in which I need to view a list of multiple devices.
Beyond that, even if selecting my product from the list properly took me to the management screen, it is placed very confusingly. Instead of forcing the user to choose every time, just offer an option to “change device” from the management screen.
Finally, the router admin login page can pop up at weird spots in the flow, and logging in does nothing. I have a screen recording of this scenario if anyone cares to look.
Since this flow makes the app completely unusable, I’m giving 1 star.
Great product connected without a problem
Good but bad 4/5
I bought this for the purpose of my WiFi for my ps4 to be better but it’s still trash
I Do Love It, But.... 4/5
I have had issues. I always have to connect remotely because it says I’m not on Wi-Fi (I am). I can’t get it to update the firmware, etc. that said, I can easily create a guest network, etc.
Not Working 2/5
We’ve been having internet issues for over a day after setting everything up. We’ve tried using the app multiple times but it doesn’t work. Does not allow us to change device names consistently. Does not allow us to reset password - takes us to a blank white page in the app :( wish it worked better for a $180 router and app pairing.
I installed this App yesterday to monitor my Nighthawk X6S (used as an access point) and, every time I launch the App it asks me to update my firmware. I follow the steps in the App but it gets stuck when it searches for the update and I can’t get passed this stage !
Good for mid range buildings 4/5
Due to walls and router location, a mesh range extender was needed to provide coverage in the entire house and outside ground area.
It’s ok 3/5
The app needs more features and settings options for full preference customization. That will make this a 5 star
Very upset with product 1/5
So I spent the extra money to buy the better router . It’s about 2 years old and it’s having some major problems with the WiFi connectivity and I can’t even talk with a representative from the company because it’s too old by there standards . Felt for the price I should of gotten a better product with some help from the company about what’s going on. Seems kinda convenient that it breaks after you lose the support from them.
Love the product but... 4/5
Product is great except you need to pay for parental control which is not worth it in my opinion.
Slow and sluggish now 2/5
By Musty Cashew
After the last update, the app doesn’t want to login to my AX 8 as quick as it used to. Switching to the EAX 80 extender view is painful and is like waiting for a picture to load on dial-up. It also now shows my connected devices as being connected twice on my devices page. I have 7 smart bulbs and it’s showing 14. It’s showing 63 connected devices when I have about have that through my house. That is with the extender unplugged completely.
I do like that I can control my devices with a tap of my finger. I also like that I can reboot from my phone and that I can check my direct internet speeds from the modem without disconnecting the router and hooking into my Mac
On a side note, 1st tier customer service lacks technical knowledge and reads a step-by-step generic instruction from their company computer. They will also inform you that you must purchase an $85 a year plan to get upper level customer service.
Incase you can’t find compatible routers. Nitehawk will not work with R6200
Everything was ok 1/5
Everything was ok but now it will do facial recognition to log me in and then kick me back out. Ready to take this thing back and purchase another brand.
Easy setup. I had BBC some cable management to deal with but so far so good.
This app gives a barebones view of the configuration of devices and is worthless for configuration. It doesn’t always connect or find a device. In addition to gets itself stuck in a loop when looking for new devices forcing the user to kill the app and restart it. It also expects new devices to be available on a hard coded WiFi name.
TLDR: even when this works it doesn’t give you what you need.
The software couldn’t recognize the router. It required me to go back in and out of it several times, logging back in, renaming the router. I don’t get it. The router runs great, the set up software stinks
Great app for home users 5/5
Got ex6400 mesh extender
Now streaming on TV work with out buffering issues
Speed test is in good range
The application is simple and clean, very nice compared to other similar applications
Good product They give out your email tho. 5/5
Buyer beware. Expect tons of spam
Easy to install 5/5
By Dr Dobariya
Wonderful app design for easy set up
Nighthawk AC1900 C7000v2 1/5
Everything is setup correctly but on the app it tells me to update the firmware on the router/modem. It is already is up to date, Spectrum and NETGEAR say it’s the others fault why it doesn’t work...TYPICAL!! I’ve tried uninstalling and reinstalling the app on different devices and still does the same thing. This app is dead to me until it works. SMH!!
Devices constantly lose connection 2/5
By The grail-shaped beacon
Bought this to try to improve the WiFi signal in my house. It sort of works. Several of my devices now constantly lose the WiFi signal and can’t connect. For instance, my iPhone is almost always on LTE and gives the message “No Internet Connection” in the WiFi settings page. The Nighthawk router I had been using before I got the mesh router didn’t have that problem. I have updated to the latest firmware and am still having problems. This is pretty much crap. I think I will be taking this back to Costco for a refund. I may need to switch to a different brand mesh system. I have seen lots of message board messages where other people are having the same problems. The Netgear folks need to get their act together.
Just give us the router login like it has been forever. Your app booted me out of line for support three times. I’m going to chuck this piece of crap into the trash can.
Device manager 3/5
Device manager does not work. I’ve rebooted the router and still does not work.
This thing is SWELL! 5/5
Well I’ll tell you whaaat! It’s a hum DINGER of a product I tell you whhaat!
Very Easy 5/5
The Nighthawk App made setting up my new Wireless router so easy! It is great to get the system up and running so simply, and then tweak it from there! Thanks for making the App and setup so simple to use.
Couldn’t have been easier!!! 5/5
By JC Huasna
I purchased my Nighthawk, AC 1900 Smart Router without doing any research. To my surprise, it was the easiest router of 4 that I have bought over many years. After downloading the Nighthawk app I followed the on screen prompts and it walked me through the whole process. I didn’t even need to connect my IPad via USB or any direct hard wire. It couldn’t have been easier. My connection speed has doubled from what my Netgear Range Max router was connecting to my service provider. Not only that, it really looks great sitting on my desk instead of sitting on the floor. I would highly recommend purchasing this product from Netgear.
Netgear AC1200 5/5
Another great Netgear product and the Nighthawk app was very easy to use and made for a quick router setup!
Netfear ax1800 WiFi extender 5/5
I just installed and works Great. The setup app is extremely easy to use. If things change I will repost another review but now it is 5 Stars.
Needs drastic improvement 1/5
Sluggish and slow to respond. Not nearly as useful as logging in via a laptop or desktop using a web interface.
Cool app, but not perfect 3/5
It doesn’t keep a good history of past speed tests
Very nice so far 5/5
By Eric the dentist
Happy so far, but PLEASE add more icons 5/5
So I like the app and the system so far, but I really would appreciate it if you added more icons. There is nothing for music/speakers, nothing for lightbulbs, nothing for smart switches, and nothing for appliances.
Again, everything is great so far, but having those icons would make things just so much nicer.
Only use because there doesn’t seem to be an easier way 1/5
This is such an abortion of an app. Like I think it means well but it’s just buggy and annoying and seems to be a lot of bloatware for someone who just wants to set up a router and never deal with it again. Why do I want push notifications from a device most people should just forget about after setting up?
Dumb app 1/5
After latest update app does not work absolute garbage. Won’t go past verification process stalls out every time.
Great to be informed 5/5
By I's on u
I greatful for this app, now I can check for myself instead of depending on my ISP to honest and tell me what my actual speed is. Thanks!
Does not support my model even though it points to use this in all reference material 1/5
Very disappointed that this model C 7000 is not supported by the nighthawk app even though all material references to use the Nighthawk app
WiFi keeps dropping 1/5
The WiFi keeps on dropping most of the time. We are not going to use this anymore. Before you tell me to call or message support, try fixing this since it’s happening to MORE THAN ONE PERSON. This is annoying. Fix it.
Way easy 5/5
This app is incredibly easy after the pain of setting it up! Ahah but for real great app
5G issue 4/5
By not a comp sci major
Internet kept dropping when the computer was closed and moved to a different spot.
Great support 5/5
Very helpful and patient
Good App 5/5
App gives a lot of control over the router
Worst ever extender 1/5
By Big gillly
By far the worst of everything. I will not be ever buying any NETGEAR crap. I only make a mistake once. Never again.