Bad product a serious downgrade from Genie 1/5
By BK Arige
Can not find 5% of the options genie gave
Couldn’t even get to hide my SSID with this App
Bad piece of work
This router shows exactly what my internet speed that I ordered
Very disappointed 2/5
By try something else.
I upgraded from an older nighthawk router. I do not see a bit of difference in the new router speed wise, then the much older router. I may have to sacrifice my $250.00 and make a switch.
C8700 Nighthawk 4XS 3/5
Will this modem/router be supported soon?
Not good 2/5
By confused and discouraged
I have a WNDR3400v3 which is not supported by this app and netgear genie no longer let me update my router so I’m stuck between a rock and a hard place , how am I suppose to update my firmware and security protocols if neither company app will support my router !
Average but could be better 3/5
By Michael K. Woods
The app needs to bring back a few of the resources that used to be in genie.
Nighthawk app is lame 1/5
By Marci and Charled
Now that Netgear has upgraded their Genie app to the Nighthawk app, I have lost most of the features. I no longer have Parental Controls, Security Controls etc., as my Router is no longer compatible. THANKS NETGEAR!!! GENIUS!! Time to find a new brand.
From Lame to LAME 1/5
Bring back the Netgear genie. You can’t do nothing with this app other then test your speed, see the IP address of who’s on your router, and check that you 1 free year of support is over and there’s no real support for you. Basically the only way to get to parental co trolls is through your Mac or PC.
I want to update my review - So Nighthawk partnered up with Disney’s Circle for parental controls rather then just updating their own software and adding it in their own app. So basically we now have two apps for one router. In addition if you want the same features that the genie had for FREE you will need to pay a monthly subscription or an annual.
I’ve been a loyal Netgear fan since I got my first router when I worked at Circuit City but now after all this I am switching.
Oh and by the way, good luck getting customer service after owning your router for over a year!
Very amazing 5/5
This is a very useful app! This dose it’s job tells you how fast the router data is by testing the speed. And you can even update the firm wear just from your phone. It just takes a couple of minutes to set up when you first download it, I highly recommend this to anyone.
Hate it 1/5
The Genie app gave me parental controls. This Nighthawk version gives me no control. I wish I had never bought!
Just purchased my first nighthawk 5/5
Seems to be the best of the best
So frustrated with support 1/5
All my devices and the mynetgear web site logins work perfectly. My Nighthawk router login, my ex8000 extender login all great. But this app doesn't allow you to enter that password on the iPad. Works fine in the iPhone.
Support says "lot's of people are confused about passwords"
I'm really quite angry that they cannot recognize an advanced users input as to a REAL app issue.
So frustrated with support, I gave up arguing with them after about 10 exchanges.
I am loving it.
Device Manager still buggy 2/5
I have a R7000 and Device Manager has never been accurate or stable since day 1. Wi-Fi devices showing up as wired, manually editing then saving name or icon names not consistent. They revert back to default. Do you not QA your deployments?
New slogan? “Netgear! Our Bar is Lowered”? 1/5
New tools? Oh thanks cause everybody needs to upload and download the speed test totals! The options for my R8000 are pathetic ! Even DDWRT has better tools. How about some add-ons, maybe better tools for home users? Netgear is like a shady car salesman, promised all these things and never delivers. My next upgrade will not be a Netgear.
Tip Top 5/5
Most switch/router software is truly painful and makes you question your purchase decision. At some point during set up, you were left with an issue with a password, or connectivity, or the manual doesn’t explain what you need to do.
Not this one.
This app is perfectly executed and makes setup, diagnosis, and monitoring easy, powerful, and intuitive.
Downgrade from Genie 1/5
Genie was great for managing my last Netgear router. Unfortunately it no longer works on my new R6700. So I downloaded this and need a Netgear account to manage the router? On my own network? Really??? DELETED.
liked the genie app better 2/5
By umop apisdn
** i was going to give this an app a 4-star rating, but by the time i finished writing my review i went back and lowered it to 2-stars. **
not sure why y’all disabled the ability for me to use the Genie app with my router, i preferred it. this seems klunky and i find it to be far more difficult to find the information i need.
i don’t need remote management features, and didn’t like having to create a netgear account to manage my equipment while i’m connected to my own network.
my network extender worked fine with the genie app, but now i can’t control it from nighthawk without resetting the name to the factory default?
finally, i went through and added icons, names, and device types for all my connected devices. cool, right? except when you exit that menu and return to it they’ve all reverted to their default names and icons. thanks for wasting my time.
It has potential… 3/5
But seems to balk at supporting the my r6900, especially when I try and look at the ex6400 extenders, it asks if I want to switch to extender view. Once there, a “router not supported” message prevents additional functional options, other than bringing up the browser.
Very easy to configure 5/5
Bought a NetGear NightHawk model #7000. It was very easy to configure using the the app.
Edit Name Connection 1/5
This new update doesn’t let me edit my items, like iPhone or streamer even computer, it’s set already & I try to change it & says error.
Constantly kicks me out 2/5
I am very upset with this product. I am constantly changing my password due to I don’t know what. When I go to access the app it takes me back to the login screen where I can no longer login and eventually have to create a new password.
I was also bummed that I couldn’t access the internet speed tracker no longer
The app is slow 2/5
The router has worked fine for me, but when I try to use this app to manage it, it is a very frustrating experience.
Clicking on various tabs often cause the whole app to gray out as the contents “load” for a minute or more. Even when I just “loaded” that tab moments before. It makes doing anything very frustrating.
Each tab of content should load instantly. Even if it has to scan all devices connected (which it shouldn’t have to scan to do, honestly) it shouldn’t lock the app behind a “loading” screen.
What can be done with the app is fine, if not particularly great. Just everything takes so long dealing with “loading” screens over and over.
Nerfed interface no advanced options 1/5
I am honestly really tired of apps and how nerfed they are. No advanced options. No way to even toggle the lights of your router on and off.
Does what it’s supposed to do. 4/5
Overall this app gets the job done. Sometimes it’s a little choppy and has trouble connecting, but as stated before, it get the job done.
Requires account set up now 1/5
They changed the app so that you can no longer use it without logging in through facebook or a netgear account. I have always been able to manage my router through this app until now. Time to get a new router I guess, definitely won’t be netgear after this bait and switch 4 years in...
Parental Control 3/5
I use to be able to control what content could be watched over my WiFi but now it says the app needs to be updated... and when I click to update it is already updated. Very confusing and frustrating since I want to be sure nothing is viewed on purpose or accidentally by my family.
Won’t accept password nor new password 1/5
I keep getting logged out in the app. I try logging in and it won’t accept the password. I use forgot password and change it. Try to log in via app using new password, it also won’t work. I cannot debug issues with the router because I can’t get into the app. Now I also can’t update firmware. I’m stuck in a never ending loop. Wish I had not bought a netgear product. I’m out of support end date by about 6 days. Pretty sure that was on purpose.
Worse with each Update 1/5
By Scott Spring
Add features and destroy current features. My biggest issue is with attached devices. First of all not all devices are showing up in the app. Second of all why provide different icons for different devices when every edit just goes away. My printer is not a smart lock yet every time I edit and save it just reverts back. All edits for all devices just go away and revert. Horrible if I want to use access control cause all devices are not listed and finding a device on the list is impossible when the icons are all messed up. A question to app developers if you step on the brake pedal in your car do you want the car windows to open ? That is what you are providing. What an embarrassment to the netgear name.
Misreads my WiFi 1/5
This app says I’m getting 111 upload speed. The speed I purchase,non WiFi is 100, so I speed test on the general google search and I’m getting 15. Can’t trust this app..... it talks 2 minutes just to find my brand new WiFi router...
I don’t agree! 1/5
By app scrutinator
I don’t agre that my network information is stored on the cloud!! I will have to find a new platform
The app works great 4/5
Everything is good except as far as I can tell you can’t access your ReadyShare content through the app like you can with the Netgear Genie app
Device names are not saved 1/5
I keep saving names for different devices and it gets removed
Update worse than previous 5/5
Auto updated to newest version a couple of days ago. The new version is worse than the previous. In the new version the users on my R7000 network won’t refresh after they are no longer on. While more icons were added they disappeared after going back to another page. The old app did the same thing. The Genie App which no longer is supported on the R7000 was much better. My router firmware is up to date so I don’t know what else to try. Netgear support is useless. They want to charge you $49 dollars after 90 days. Doubt if they could help anyway. I think the Negear Nighthawk software on my iPhone 6s is flawed.
Works Great!!! 5/5
By disappointed 67
Sales Rep at Best Buy said this router was currently the best of the lot.
Have been extremely happy with the results and the fact they inform me when security updates are available for download.
Awesome app 5/5
This app made the set up on the new Nighthawk router VERY fast and easy. After install it provides security as well as lots of way to manage your network and test the speed. MUCH better than the modem/router I was renting from my ISP
Doesn’t work 1/5
Doesn’t work after update
Doesnt work at all on my ipad 1/5
By Sensable Solution
Cant use w/o registering, and cant register.
Excellent product, at least for us. Easy to install and setup. Much better range than our earlier router which was also a netgear product. Some trepidation when changing routers or messing with any part of the system, but this went very smoothly. Progress!
Awesome product but make sure you stay on top of updates!!!
Somethings work others don’t 2/5
This would be awesome if everything worked. One of my biggest issues is blocking unwanted devices. They pop up in the connected devices window. This window gives you the option to block them, I slide the slider over to block but the device still has connection and is able to access my internet. Also on the app you can name the devices. I try and name them them it saves with the new name and description however within minutes it changes back to “unknown”. Has promise just short on execution
So far, very pleased. 5/5
By Golf in The Villages, FL
My old router, OnHub, just stopped working so I purchased the Nighthawk AC2300 a week ago. So far, I am quite pleased. Just streamed a movie with NO buffering. The range is excellent as I can get a strong signal in the backyard area and also stream on TV out there. The Nighthawk App is very helpful and allows me to easily manage my devices, check internet speed, and much more. I am very pleased.
Miserable excuse for an app 1/5
By Devil's Wife
Miserable excuse for an app for a router - hello? technology company? Even a 5 year old these days can make an app that will remember the name of and type of connected device. I haven’t bothered to go any further since the last update a few days ago because I’m sick of having to do everything 15 times and the app still won’t remember what I’ve done. I just want to know whether “android-000000, unknown” is my son’s phone or my neighbor’s phone for crying out loud. It’s a shame Netgear can’t get most of the features of this app to work because the basic interface is straightforward and easy to use. I like the idea of being able to check on my router’s basic functioning from my phone, but since it doesn’t work, it’s just a waste of time. Save yourself a lot of hassle - just use your computer and manage your router through the website.
Newest release is busted. QA‽? 1/5
Up/download stats are transposed. Other functionality in iOS app is wonky.
So far so good 5/5
Just playing with this setups and seen to work but not easy to understand
Bodacious outrageous speeds, like nothing I’ve ever experienced before. I’m an old computer dude and I ended up spending a little time setting it up but I’m really happy that I did. Oh yeah, even my old Vonage line works with it. Hooray!
Total Scam - 1/5
By Wizard of X Gen
Total waste app. Lot of critical information which makes the new nighthawk x6s router work with Nighthawk CM1100 cable modem are missing. Wasted days on getting it right, finally Costco support call for net gear helped with information which was not there. Netgear can advertise their apps are only to show they have cool app which hardly does anything useful technicaly😡
All good but lost customization after firmware upgrade 4/5
Nice functionality. Much needed specially with kids in the house. Only issue is I spent a lot of time identifying all devices and giving themy custom names and icons, but all data got lost at the time of firmware upgrade. That info should have been stored in the account.
Super easy setup, fast speeds for gaming and streaming. Glad I bought this!