Preferred the Genie App 2/5
App is glitchy and slow for me. The device manager locks up when trying to edit anything. Wish this would be fixed.
Garbage App...Give me the Genie Back!!! 1/5
Genie app worked great...this app is completely useless. Far less features and missing all the key features you use the app for. Can’t even pause devices on where I could on the Genie app.
I’m going with another router brand and recommend you do too!
Best bang for the buck 5/5
Easy setup boosted my internet times 3 I now have Wow factor 850 and more!! Thanks
Very simple to setup and easy to use!
Needs work 1/5
Honestly the genie app was better, I would’ve been perfectly content with using that app instead of being forced to use this one new one. Especially with all the constant loading i have to go through with this new app when tapping the menu and settings. Hopefully this app gets some much needed attention and fixes now that everyone has been forced to use it.
$400 Routers that don’t work 1/5
I was all excited to get a Nighthawk x10 to serve as my Plex server off my NAS. Well, hours of troubleshooting still yield no results and it basically just doesn’t work as advertised with a lot of users with similar issues. Support is limited and very basic and the community at tells it like it is with their products. So frustrating and I hope they get back to the quality products they once had.
Is this app supposed to work? 1/5
Never got this app to work with my previous router or my new one. Even jumped deep into the settings on my router to enable remote management and that did absolutely nothing for using this app. Case in point; Go to sign into my admin account for the router and my password is somehow incorrect. Log in from my computer, password works. This app is complete garbage. How is it that the Genie app works nearly flawlessly?
App accesses $50 worth of features on a $300 router. 2/5
I purchased the AX8 recently, and hoped I could do management on the iOS app. Wrong. Less than 10% of the router features are available on the app. You still need to use the web GUI.
Went from the genie to this crap!! Netgear y’all gotta do better!!
Not all devices show up 1/5
Buggy I have 15 devices on line but only 8 show. I cannot sign on either by typing only uses face recognition. Limited visibility, compared to Genie.
Worst app 1/5
Worst app we need to multiple times open and close app to see the product connected and it happens almost 90% of times. I am not sure whether this review is going to change anything.
Needs improvement 3/5
There are so many things that can be done to improve the customer’s experience, for example.
1. Make sure that the app synchronize across all the OS for the different platforms (Windows, Android, Apple).
2. Changing the icons for the devices on the app don’t make any difference because after you save them all, they disappear when you close and open the app again.
3. There are more icons for the devices on the app than on the website. Well, I guess it doesn’t matter because this feature doesn’t work at all.
4. More icons should be created for thermostats, microwaves, washers, dryers machines, echo dots, remote controls, sound systems, blue ray devices, watches, etc.
Awesome Home WiFi Router 5/5
By Cyber Puppy
NightHawk X10 very easy to setup. Very user friendly and great wireless connectivity service for my home.
Bad experience 1/5
It won’t let my phone stay connected to the devices. It takes at least 5 times to connect to the internet and now my kids x box won’t connect. Not pleased at all!
Garbage app 1/5
This app is trash. My router never acted up while using the genie app. Ever since the firmware was updated and the genie app was killed, my router has become unstable and unreliable. The app itself isn’t even functional. It doesn’t reliably reboot the router or check properly for firmware updates. Shame, because the R7800 router was amazing before this app came out.
Nighthawk App 5/5
Nice! Very easy to use and setup.
Needs Improvement 1/5
App lacks parental controls (filtering per device), which were available on their Genie app, but they discontinued it in favor of Nighthawk.
Traffic Meter doesn’t show the usage per device.
Issues with remote access.
Almost 5 stars 4/5
Love it but had to spend lots of time on setup, and a little difficult to get bit defender on my other devices properly.
Product MEH 1/5
App works well to set up. Netgear has become LAZY! Want to sell you services rather than help you during the process. The APP works to set up but if you have question good luck. If you wonder why from the direct Modem you get 200+ reading that fall to 25 - good luck. They are. It hear to help you unless you have your credit card in hand and want to buy and warranty and support. To pay over $200 for that is insane! Poor Service!
5/22: Amended to one star. Product. It working in 2G and support site for Netgear not accessible. Google reflects numerous problems w/ this for years. This should have been address. Found articles where someone in support garçons everyone w “flash” your device. Plain simple English would be best not tech lingo!
Will try unplug, reboot but this product, their service, and their ability to manage the product fully are sub optimal! Avoid!
Rubbish router. Rubbish app. Hopeless customer support. I have no idea how this junk gets so well rated
Router as Range extender 4/5
Plugged it in and use the app worked just the way they said it would!
Increase in speed 5/5
The only negative so far is that the mobile app that I installed from the App Store we would not install the router. I worked with my isp to install with routerinstall.com.
This app does not compare to the nighthawk genie app. The options are few and it does not even list all my attached devices. Please fix.
App is ok 3/5
The app is ok, there are some functions not available with app that you would get if it was hard connected. The router is only so-so. Have to reboot about once a week and 5G speeds aren’t much better than 2.4G on a 10yr old router.
Desperately needs parental controls 3/5
Almost returned the router then realized that it is an app’s shortcoming. The app is headed in the right direction but parental controls are a must... yesterday.
Which device is being managed! 3/5
The Night hawk system does not provide the names or even the type of hardware connected to the wifi system. So you would have to troubleshoot everyone to see which device is being managed. Other routers will provide that information, without needing to troubleshoot! At least the type of hardware connected ie Android or Apple device, phone or tablet, etc etc. The router performs well, the the device manager is time consuming and a hassle! But it could be simple to manage once you figure out what is what! the parental control are confusing also and there’s not much direction on how to use it!
Useless App 1/5
Netgear brilliantly and I’m being sarcastic discontinued the genie app in favor of this useless disgrace of software. Parental control is non existent and they refer you to the genie app, which is no longer supported. Huh? Yep.
Forced to do external log in 1/5
By Jason 189
Update: I received a response from the developer and I appreciate that. They let me know the advantages of having an account. Mainly to be able to remotely manage my router. This is not something I want to do because I think it is not secure. So I want an option to be able to manage my router locally through this app without having to have an account. Until this changes I can’t change my review.
I just want to manage my router locally. The old app allowed this. Why are you forcing a longin to your service? What if your down, I can’t manage my router from my phone. I won’t by net gear going forward because of this.
Can’t even get started... 1/5
By Beer Strong
Login / password reset functionality is terrible!
Missing Parental Controls 1/5
One of the primary reasons so went with Netgear Genie was because of the parental controls and now the new app doesn’t have them. I have to go to my desktop without the convenience of using my phone. Unsatisfied.
Unable to Connect 1/5
By msc nov
App works but later on it does not connect to the router. So now I can't use it. The Genie app was far better and more useful. This new app is limited in scope.
I hate this app! It has far less functionality than the previous now defunct app. I feel like I can’t do what I need to do and over all have a fraction of the control that was present in Genie had. So sad that I’m being forced to take a MASSIVE 100 steps backward. I’ll be looking at getting a new different brand of router so I can get the control of my own network that I used to have.
WiFi speeds really slow 1/5
Don’t know why but my WiFi speeds are about one tenth of my wired speeds.
No parental controls support. Can’t use NetGenie because R7800 doesn’t support. Basically, I’m forced to use this app, which is ok (not great) and lacks ability to apply/modify parental controls. Thanks.
Nighthawk ac1750 5/5
By 4 rings
Easy setup, fast internet
Great product! 5/5
By Sliming chick
Just installed a new router and the app. Easy to do!!
Love it 5/5
Wow. 5x faster than the default Xfinity router!! 5/5
By Ken Tune
Went from 30-40mb to 179!
Nighthawk and the CM1100.
Free upgrade is what I️ see.
Comcast took me 1/2 way on a 45 min call, but needed Netgear support for 30 mins to finish the setup.
(Should really be 1 star for the lack of integration.)
Parental controls not available 1/5
Where did the parental controls go?
Flawless Installation! 5/5
a year ago i knew i would need a new router so i purchased Nighthawk x10 R 9000. it sat in my office until my cable and internet went down yesterday. i just installed the router from my iphone and it was So EASY! it walks you through every step, the language was so easy to understand i couldn’t believe it!
Thank you to the NetGear team of geniuses...
i am retired and thought i might have to hire the geek squad, so glad i saved myself that money.
Not working very well right now! Not sure why...
Need direction 5/5
Not so much a review as in inquiry. Why don’t the custom names that I assign to IPs not “stick” and revert back to some technical name?
Must create account 1/5
I should not have to create a Netgear account just to administer my router. Will not be buying a Netgear router again in the future. Especially annoyed because I didn’t have to do that with the previous Genie app.
Good app BUT 2/5
I would give it 4 stars but it does not keep personalization setting when I label all my network devices. Tried it a half dozen times and it’s frustrating. Other than that it’s ok. But labeling my devices is an important feature.
Create account to use app? 1/5
I do not want to create an account to use the app. Why are you forcing me to create an account. Please allow us to use the app without a netgear account as we used to in the previous version.
New and improved App 4/5
I like the way you manage and watch All connected devices. I also Love the speed test that App provide. It’s well thought of, and great job.
This app is a PIECE OF CRAP. It works then is does not work asking for passwords and gets stuck in a endless loop. Piece of CRAP
How is this better than the genie app? I’ll be buying a new router tomorrow. I will also be asking for a refund on this absolute waste of money and time purchase.
Super easy to install 5/5
By Proper attire required
A thoughtful app that makes setting up and configuring a router very easy.