The trains are not accurate sometimes 1/5
By Sophia hates imovie
The train numbers didn’t match the ones we were taking, we also got to a connecting station and our connecting train didn’t exist. Not accurate sometimes but departure times are usually correct
The CCV entry form for the credit card screen doesn’t stay open. The user interface is poorly designed. I’m really thinking of going back to paper tickets. It is a terrible app - please rewrite
App no app no transit must be the most unorganized train service in the United States and mamyne the whole world no one has answers and when you ask to speak to a manager it’s like speaking to a janitor the people in power they have speaking to costumers are never in any position to make change from the people in office at penn station to the yellow jacket guys on floor and conductors themselves all of them are extremely unprofessional when the commute goes bad it’s like they find the closest hole to hide in I’m calling the lost and found phone number no one is picking up why offer a service and not provide the assistance you offer trains running 1 hour late and they still punch your ticket instead of being reimbursed for the extreme inconvenience they charge you for it the system is not professional and extremely inconsiderate to the costumers that pay your salaries at the end of the day a lot of them need to be taught manners respect and appreciation to the clients if I worked the way these people and there sorry additudes do is be out of my job
As bad a NJ Transit itself 1/5
By Chris Pearson
This is among the most shoddy apps I’ve ever seen. It requires a ton of bandwidth to display simple information and transact. Crashes all the time. Can’t consistently save credit card information. How is it ~5 steps to buy a ticket for a train I take every day?
Also, why do trains that are still here roll off Departure Vision? How is there no system in place to track where a train is and when it will be leaving?
Nonfunctional, except as a schedule check 1/5
The app won’t let you buy tickets or log into the server. It’s only good to check scheduling, and even then it is simply easier and much less frustrating to use the desktop site.
Unlike others I don’t have problems connecting BUT the ticket randomly slides off the screen. This always happens when getting ready to present it to the bus driver.
That is all I need, a reliable display of my ticket.
This app needs a re-write by a pro.
The only reason I gave it more than one star is because the purchase process is easy and I no longer have to wait in a line.
Apple Pay? 3/5
For the past three updates, the release notes have said you added Apple Pay to the app, but alas, there is no Apple Pay to be found in the app. It’s frankly embarrassing for you guys that you can’t even copy edit your release notes.
Other than that, app works fine. Not great, just fine.
Pretty good app when it works. Glitch with latest update. 3/5
App worked great for a while then I must have updated and now when I go to purchase a ticket and get to the credit card screen it asks me for the 3 digit number on the back. Never used to ask but now it does. Problem is that when I click the box to enter the keyboard comes up and instantly goes away before I can type. I usually have to try about 10 times to get it to work. I’m running iOS 12.1.2 on a 6s.
Still not optimized for current screen formats 2/5
How does this even pass Apple’s guidelines that state that it’s supposed to accommodate the screen size and formats of the current generation iPhones? Also, app keeps logging me out, so my ticket is never ready to be displayed until I log back in first.
Buggy - Still 2/5
It repeatedly asks for your credit card CVV number, which is bad enough. But when you tap the field to enter it the keyboard pops up and then disappears immediately.
Much needed but poorly implemented 2/5
This app is much needed and has made commuting much easier. However it’s been poorly implemented and I constantly find myself working around bugs in the app. For example - the app’s CVV field on the payment screen has focus problems. Clicking it makes the keyboard pop up and immediately close again. Only clicking and holding or double clicking makes the keyboard come up and stay up so that you can actually process a purchase.
The app also relies heavily on internet connectivity. This is stupid considering most of the major transport hubs have signal problems. I always have to remember to activate my ticket before entering PABT or I won’t be able to.
The app also doesn’t have a method for requesting refunds in the event of service changes. Combined with the problem of having to activate tickets ahead of time because of the app’s connectivity requirements this becomes more of a problem.
This app is a great idea but the implantation needs a lot of work.
Easy to use.
Whoever designed the UI needs to be fired 1/5
The app looks cluttered and so 2007. Its super slow and crashes so much. You’re better off just getting a physical ticket or monthly pass because this is some BS
Screwed up login process 1/5
“Forgot password” on mobile app doesn’t recognize my email, while desktop does
App written by an org that doesn’t know how to write an app 1/5
This is an alarmingly amateur app.
The user experience is poor in the extreme; the design shows zero understanding of the basic tropes and affordances expected on a modern mobile platform like iOS.
The user interface is buggy in unconscionable ways: for instance, with the version current as of January 2019, when you tap to enter in a ZIP for your credit card, the app helpfully moves the focus to an unrelated text field — you can’t type in your ZIP code! This is, to put it mildly, a problem: the ZIP code is a required field.
All of this raises my Spidey Sense that something darker lurks beneath. Not that I have any specific evidence for it, but it wouldn’t surprise me to learn that customer passwords — or worse, customer credit card numbers — are mismanaged in a way that risks their exposure. An app this bad is usually bad to the core.
Can’t sign in without WiFi 1/5
Bot tkt on app. Activated before return. No WiFi on train so unable to sign in to my acct & show tkt. Tried several times while conductor watched. Made me purchase one way trip. Then helpfully suggested that I purchase pink tickets since I know app won’t work for me. Also asked what provider I use. The very exotic and unfamiliar AT&T. App always works for my children, rarely for me. So frustrating.
Latest Update Corrupted App - Does Not Work! 1/5
Rarely works from inside Port Authority Bus Terminal, on or off WiFi, exactly where it needs to work!
Your alerts are wrong 1/5
I was happy when I saw an alert feature added but after selecting 3 trains that I use most I am now getting all M&E alerts on my phone and since NJT is horrendous and constantly has cancellations and delays, there are a LOT of alerts. Do better, at everything.
Works for me 4/5
By Htown H
This app is excellent at the two things I need, the schedule and ticket purchase on my iPhone. That it doesn’t integrate with the wallet or have a mapping function is true but not important to me. I like the alert feature too.
Apple Pay option finally appears!
Now the app is complete.
2019 looks brighter now!
Thank you :)
Issues with saved payment info 3/5
Even though the experience leaves something to be desired, I’m glad I can buy tickets through a mobile app by way of split payments. The fact that this is (barely) functional gets it 3 stars.
My biggest issues with this app are regarding stored payment methods. It looks like it no longer stores my CVC which I now have to enter every time. This is especially annoying because I use a commuter benefits card to purchase my ticket. I use this card once a month for my bus ticket only and I don’t even carry it around with me. I have to dig it out of a drawer every month to check the CVC when making payment.
My other issue with payment is that I will sometimes need to do a split payment but there is no way to save my credit card information as a payment method during a split payment transaction. I used to have my credit card stored in the app but apparently it was deleted after 120 days of inactivity. This is annoying because I only sometimes need to make a split payment using my credit card and so it might be inactive for 120 days...although, I’m fairly certain my card has been used for payment in the app at least once every 120 days yet it was still deleted from my payment methods. All of this is made more problematic because there is no way to save a credit card to my account when doing a split payment. As far as I can tell, the only way I can save a credit card is to purchase a ticket fully with that card. This is frustrating because I will never need to make such a transaction and so I will therefore never again be able to store my credit card in the app.
So every month I have to dig out my commuter card for the CVC and during the months when I need to do a split payment I have to enter all of my billing info for my credit card including name and zip code but I can’t save it for next time. Neither of these things were problems 6 months ago, so it seems like they’ve made some changes to stored payment methods that are not too great for me. I have zero concern about storing my entire credit card including CVC in the app and I have no concern whatsoever about deleting it after inactivity. I just want all of my payment info saved and ready for use every single time. I’m grateful I can even do a split payment through the app, so the app still gets 3 stars for that, but these problems I encounter with regard to stored payment methods seem like completely unnecessary complications that I don’t experience in any other app or web site.
Can’t Create Secure Account 1/5
The app needlessly prevents you from pasting a password into the “Confirm Password” field, making it all but impossible to use a (vastly more secure) large, randomly-generated password.
Bad interference 1/5
This app is so bad. It has the worst and the most slowest interference ever it’s like using an old app. Please update and make it more convenient and more smooth. And especially for someone who uses transit a lot it’s really useful to have an app where you can buy tickets.
Need major improvements 1/5
The bus terminals always have signal issues, so please do not force us to log on. What is the purpose? The password is already saved, so it’s not the security issue. Also when I am buying, it always asks for the card security code. Who can remember that? Silly things like that just makes the comment uneasy.
Really not bad... 4/5
I use this app for tickets and tickets only and that works really well. I no longer required physical monthly passes to commute anymore because I didn't ride the bus as frequently and this is a great stand in for the couple of rides a week. Use this app in conjunction with other apps such as "Transit" to find what times buses/trains are arriving and you'll never have a problem.
Awful app 1/5
It never loads my pass when it’s supposed to, and then I get berated by NJTRANSIT employees for not having my pass. Meanwhile, it can take close to 10 mins for it to sign in and load. It sometimes crashes for no reason, as I’m trying to present my pass. I don’t think I would be so frustrated if the transit employees weren’t so rude. Do they not realize it’s their own employers fault?
Almost there 3/5
Having a mobile app for ticketing is great as someone who travels regularly but not enough for a pass.
There are some mild aggravations (as someone who buys the same tickets regularly) such as the inability to delete past Quick Buy purchases, especially when some are linked to expired cards and there’s no visual differentiation between them. The inability to delete means the app will eventually be littered with expired cards.
The recently-added need to enter the CVV every time is a bit annoying. Not sure why they introduced it. Anything further to streamline the purchase of a saved ticket would be great, especially when you’re in a rush or have to purchase on board with a conductor standing over you.
No good 1/5
This app is about as good as their timeliness with the trains.
There’s a bug in the app where when I click to type in my 3 digit cvv it will pop up and go away thus not allowing me to type anything in. I have to go and manually type in my credit card info every time to avoid this. I just updated the app and it did jack.
Stress inducing app 1/5
Yes the UI looks and operates horrible but you know what’s worse - the app will refuse to open or force to login right when you are trying to board the bus - you better had the app already running or you will be left behind.
Typical New Jersey 1/5
By BobW in PA
This app has banner ads on it, give me a brake. This is something private developers do not a corporation with a $2.2 billion dollar budget.
Finally added Apple Pay but still missing a lot. Make it less cluttered, so much going on at once it gets confusing. Also add support for iPhone X screen ( as well as iPhone XS Max), it’s been 2 years, this should already be included. But the app does what it is supposed to do so it’s not BAD. It serves its purpose just can be better.
Disregarded Garbage 1/5
By Startup Entrepreneur
I used to be able buy my quantity of tickets needed for the week and now I’m forced to make a separate transaction for each and every ticket, one by one. Beside that this app is completely useless. My title just sums up my feels about the NJ Transit system in general. My 7 year old nephew could run a better operating system than NJ Transit.
App Not Working 1/5
App is not working it will deny you. You will have to go to the train station to get your ticket
Where is Apple Pay? 1/5
The last two update show the app now supported Apple Pay. But there is no way to be seen after update.
And also when will u update the app for iPhone X series phone?
Credit card 3/5
Since the last update, I have to keep typing the 3 digit code to buy tickets. It is annoying and I hope for an update where that is fixed.
Apple Pay is MISSING....!! 1/5
What kind of update you guys do where you guys are still missing the features like Apple Pay, Full screen iPhone XS Max
Optimize for iPhone X 1/5
By C H E P
Why has this still not happened? iPhone X optimization and above needs to happen already.
Poor performance 2/5
Trying to find the latest option of ApplePay as announced, not in the app yet??
Terrible - impossible to sign up 1/5
Just a terrible app. NJ transit requires you to sign up for mytix via the app. The app has no sign-up functions built in. THIS APP IS LITERALLY USELESS!
Worse bus ... Worse app ever 1/5
Just like its bus service, not fonctional, not helpful, not user friendly, not well designed and now you have advertising app integration by google. NJ TRANSIT is a waste of an app, that could save million of people to get to work on time. Shame on you NJ TRANSIT. Please do me a favor, hire a web developer to create a logical, fonctional and friendly app.
Awkward Clunky 1/5
Not helpful at all ...better off with google maps
Departure Vision Limitations 1/5
Only lets you favorite 8 stations on Departure Vision. Hardly enough for a commuter that uses different rail lines or would like to see a train status at a downstream station to see if it’s delayed.
If it compiles, ship it! 1/5
Nobody even tried testing this app. Here’s what happened the first time I used it:
When registering an account, you can only paste into one of the password fields
Arbitrary 20-character limit for passwords.
Tapping on CC Expiration field would just randomly bring you to a different field
After registering an account, you have to log back in for no reason
Can’t have the + character in your email
Max length restriction on your email address
Can’t type in the security code when buying with a saved card; you get moved to a different field
Got me home safe 5/5
It’s a useful app Thanks And Happy thanksgiving
Really bad app 1/5
By Max One Cito
This app is pretty bad. It needs to be updated to 2018. One thing that would be great is if you could keep your ticket in your wallet.
Bug when entering CVV number - iPhone x
Can no longer purchase tickets with credit card 1/5
When asked to enter CVC code the keyboard briefly appears and then dismisses. It’s impossible to complete a transaction. Like most things from NJT it’s a disappointment & can not be relied upon.
Departure Vision is unreliable at best 1/5
There have been multiple instances where Departure Vision has been off by at least 4-5 minutes leading to me missing my train. I would take the PATH if you have the options. NJT is unreliable with trains constantly delayed or cancelled. I’ve been using the service for two years and I can’t remember one week where the train service had run smoothly with no major delays or cancellations.
I don’t think it’s fair that you only allow one device to use the mobile ticket. Because in my experience, my cell phone battery would die. Which enforces me to use the MyTix app on my iPad or my work cell phone. Which become problematic to MyTix app because you guys only allow one device and lock me out. Please take this into consideration and be aware this situation can happen. I’ve been using your service for almost a year or more now. I think it’s time for some new updates for users like me and situations like this.