Unable to purchase ticket 1/5
App is so confusing and doesn't work.
Won’t log in 1/5
I’ve created two accounts now and it won’t let me log in into none of them. This honestly the worst user experience ever.
Don't change brightness without permission. 1/5
Don't change brightness without permission. It's draining battery.
Or at least change back brightness level back to original when app is closed.
This is very annoying and potentially damaging to human eyes (could be a law suit).
Displayed wrong color and got kicked out of bus 1/5
Terrible app. I was kicked out of my bus this morning since the ticket displayed the wrong color. The bus conductor was rude even after showing him proof of receipt. I’m deleting this app as it cost me time and money. Do not download and save yourself the cost and headache.
Fix this 2/5
By Xoxo, Cesar
Im having problems in buying the monthly bus ticket and as my ticket of march is expire so I’m gonna bye the April ticket And now i want to buy the ticket and when I wanted to buy it and it only appears one way adult the low ones and I don’t see where it says monthly adult ticket because it does not appears so I am refreshing and refreshing the app and nothing.
Is there a way to add a bus pass to the app that I already own that way I wouldn’t have to take my iPhone out of my pocket?
NJT train rider 5/5
By Stock watcher 2012
I find the app intuitive, accurate, easy to use and informative. I have no complaints. I use it every day without issue.
Nothing works 1/5
Worst app - ran to the station bc app showed time of train leaving and there was no train
Cannot create new account 1/5
By New user 43
Zip code field does not allow entry.
Bus favorites 3/5
Why are my favorites constantly disappearing lately? Very frustrating to put them in all the time. Thanks
Literally unusable 1/5
I can’t create a login because the password confirm input doesn’t allow paste. Don’t waste your time.
I am 16 and starting to commute by train to NY alone and this was extremely helpful to me my first day alone taking the trains and buses. Just started using the app so maybe I’m missing something but figured ratings would be higher for such an efficient app.
Bus gps times are now inaccurate 2/5
Up until a few months ago, bus times were accurate. Now they are 10-15 mins off. Please fix!
This app appears to have been created for the first version of iOS or something. It is in serious need of an overhaul.
Fix the screen brightness 1/5
2/22/2018 - Auto brightness is still not fixed. Worst, even when you press Back, it does not go back to the current brightness setting. It used to. They never listen to feedback of users.
* 5/21/17- Auto brightness is still not fixed. Other apps like Starbucks do not have this issue.
* 7/21/16 New update yet the brightness problem is still not addressed. You still have to press the Back button. The Home button still retain the brightness and waste your battery.
Please put back the iPhone screen brightness after app lose focus.
App will take time displaying the ticket if the signal is weak like in NY Port Authority terminal. Why does it need to communicate with a server if the ticket and the phone are linked?
But then, NJT never listens to suggestions. They do these surveys but they never implement any ideas.
App loses settings 1/5
As another reviewer commented, the app recently started forgetting user favorites every time you use it. So it went from super useful to pretty much a drag. Also when used the in app contact form to report the issue, I got a response email giving the MyTix phone number, when the issue is not with MyTix (and I’m not going to call a number abut an issue in an app!)
Is there any way you can put patco freedom pass on to here and we can use our phones to be scanned into to catch the train that way instead of using the card?
I hate NJTransit 2/5
By Jessica Jung's #1 Fan
Just terrible. I can't even buy monthly passes on here, my favorites are deleted every few hours.
Needs work, but it'll have to do. 3/5
It's a must for daily riders, the convenience of whipping out your phone with your bus pass is nice. With that said, bus stop favorites don't work, they're gone the next day. That annoying (*) next to tentative arrival times is the NJT equivalent to 🤷🏾♀️, so you'd better be there early and be prepared to wait.... there's no telling when that bus will show up.
DepartureVision stopped working 1/5
DepartureVision is not working anymore, but ad bar on the bottom of the screen is a must flawlessly working feature. App is not intended for NJTransit passengers, it's mostly front end for bloated network ad stream.
shame, shame, shame
Creating an account is made ridiculously tedious
Did this app ever work? 1/5
Is this app still even being supported? The last update was 11 months ago. I just started using this app and have been running into all kinds of problems. For example, had several occasions where the app couldn’t contact the mother ship for bus route information. Every time this happened, all my favorites disappeared and need to be reentered. Think NJ Transit needs a better app development team that actually checks the app before distribution to the public.
Get used to the message, "We're sorry. We were unable to process your request at this time."
Does not load my tickets 1/5
Is crazy how expensive the tickets are .
Stop changing to full brightness of display 1/5
By Bill Evaan
When buying a ticket it sets to full screen brightness.
Departure Vision freezes 2/5
I don’t know what happened with the recent update but now Departure Vision rarely works. It freezes all of the time and the times that it does work it doesn’t show tracks or arrival times.
Every time it shows a ticket or pass it puts your brightness up to 75% but never lowers it (like the Wallet app does) so I have to always remember to lower my brightness. My eyes and battery are unhappy.
Lost tickets 1/5
It was great while it worked, not the best looking app or the fastest but it did its job until it didn’t. Two tickets were activated after the app presented me with a date synchronization error, once I noticed I sent a message using the app but it’s been 2 weeks and I haven’t received any responses.
Needs help but works 3/5
The app works for ordering your tickets but after that it falls short everywhere else.
My biggest gripe is that it jacks up my brightness and doesn’t have the consideration to return it to normal. Starbucks figures out how to do this effectively, please fix.
All the rest of my concerns fall under the horrendous UI. So any improvements would be welcome there.
iPhone X 1/5
Please optimize for iPhone X
Still no option to stop monthly ticket from auto popping up and blasting screen brightness 1/5
Give us option to stop monthly tickets from coming up and hijacking the brightness. This absolutely ridiculous.
Totally useless 1/5
Downloaded and tried to lookup a schedule for a bus. User interface has stops in alphabetical order, rather than in stop order. If you don’t know their name for the stop you can’t find it. Scheduling a trip does not work. You can’t enter the start time.
WARNING: Don’t purchase tickets through app 1/5
The app showed an error when I tried activating my ticket and then automatically deleted it from my phone.
Par for the course on NJT 1/5
Such a poor user experience but should be something NJT could get right despite the poor service on the tracks. The APP does nothing to scomodate any customization and greedily grabs the screen brightness on my iPhone by jacking up the brightness whenever my ticket is activated! Especially not welcome when my battery is low! Seriously?
The train schedule feature is clunky, slow and should be something that allows for higher levels of user customization,
Would someone please look at the countless other rail apps out there from around the world and just “borrow” some of there ideas? Don’t try to reinvent the wheel when everyone else has already figured this out. Years ago!
Ads !!!! 1/5
Why does an official app have ads?????
Constant Problems 1/5
This app NEVER saves my favorites! And it never loads the bus stops! This app used to be so useful. Now, it’s nothing but a frustration. Especially since the buses are either always early or late. Before I’d be able to time myself, but NOW? It’s ridiculous.
Ugly but fast 4/5
Getting better. After the most recent update, the app feels faster to search stations and buy tickets.
This app is still ugly as sin and the UX feels old and cluttered but atleast it’s getting faster!
Managing brightness gracefully is still beyond your competency 1/5
By Les S
Seriously? The app is a perfect reflection of the service.
Update this app right away 1/5
There is a lot of things that you can do to improve user experience.
Put a widget with easy way to show a ticket. Redesign this app and put it responsive to iPhone X and Note 8.
Sometimes we are home and just don’t know the name or the number of the stop that we desire to go, just put a map to find out.
Don’t know what’s with the 1 star guys here! 5/5
This app deserves 5 stars with enrich graphics but more importantly it makes ticketing convenient therefore the number of stars speak for itself. Gj
Buses disappear 1/5
Sometimes when you’re waiting for a bus that the app says is coming (lets say 5 min away), if you refresh the app and that bus you saw on the app is no longer there and the bus never comes. You can end up waiting in the cold because of misinformation. With that said this app can be unreliable at times.
Don't know how I got by without this before 3/5
By bigg fan
A must have for any frequent NJ Transit commuter. You can buy your ticket, view the schedule and see what track your train will be on all from the app. Saves me so much time. I wish they would bring back the ticket appearing in notification center, though, so you could easily pull down and access it. I'm not sure why this feature was removed.
Crashes and freezes a lot 2/5
This site makes you sign in each time even if your credentials are saved, creating an extra time consuming step every time you want to pull up a ticket as the app is slow. It also crashes a lot or, like today, stopped letting you purchase tickets completely. This caused me to miss my bus. Also the bus arrival times are inaccurate and you can’t purchase tickets for all bus routes. The only reason that it got two stars is because on the rare occasions it works it’s convenient.
Anxiety every time I want to use the app 2/5
It takes too long for the purchased tickets to load, creating lines to enter the bus and annoyance for both me and the bus driver. I’ve started counting to see actual open times and it takes anywhere from 20-40 seconds! This is crazy! Otherwise, it’s nice to be able to skip buying a physical ticket.
Very Convenient 4/5
Great to see schedules & buy tickets easily. Wish the app sent you notifications about delays for your stations.
No other option so we’re stuck with it 1/5
What a crap app. Favorites get deleted every time you update and even then selecting favorites to pull up schedules just spins and spins never loads. Too bad there’s no other option. We’re stuck with traffic until NJT decides to hire competent app developers.
Horribly unreliable 1/5
I’ll buy a ticket in advance, but when I try to activate it later in the day, it claims I have no internet connection which means I have to buy a physical train ticket. I pay twice to ride the train. DO NOT USE UNTIL THEY FIX IT.
Serious issue with redundant favorites 2/5
So far this app does what it claims with one especially frustrating bug. It's great to buy a ticket without waiting in a line.
DO NOT attempt to favorite a train station while using "Departure Vision" it will create zombie favorites that are not starred, and you, like I, will have six copies of Hoboken taking up all the space in your favorites with no way to recover.
I wish I had the problem of favorite deletion others mentioned, but with my luck it wouldn't affect my zombie favorites. Those are probably forever.
App wont reload ticket 1/5
The app stopped reloading my ticket using my etrac card when I called etrac its not recognizing the exp date you need to fix your broken app.
An app almost as stupid as the agency that published it! 1/5
If you are looking for an app that will drain your battery life as quickly as possible look no further! This app is guaranteed to maximize the brightness of your screen. Think your iPhone is bright now? Just wait! If that’s not enough for you: Your phone will steadily get warmer and warmer as badly written code causes thousands of recurring conflicts in your home phones operating system, consuming valuable system resources and making your applications run like it’s he 1990s. You sure won’t ever get cold! Don’t worry though: if the app completely kills your battery NJtransit’s trained professionals will happily kick you off the train at the next stop, and if you play your cards right you might even get he honor of being blamed for one of their many many delays! Why is this app free? No idea? They should be charging you for this abuse! Download now!
Auto Brightness major issue with ios11 1/5
It automatically doesn’t reduce brightness once the app is closed. Major issue with ios11 since the auto brightness button is now hidden in accessibility. 101 of app dev people!!
I am going to delete the app and buy paper ticket from the next month!