The app consistenly runs into issues where it'll take your payment but not give you tickets. It really is not worth using. It also had a consistent tendency to be unable to activate tickets you already have, including monthly passes. The staff on the train won't believe you, but an hour after they kick you off the train and they've seen a ton of other people have the same issues, you're out of luck with no recourse. The public transit system clearly is failing for a reason...
Just bought 4 tickets. None of which are showing up on the app. Where’s the customer support?
Ticket won’t display after upgrade 1/5
Multiple reboots and I still can’t get the tickets I’ve activated to display
I’ve paid for my tickets but at activation won’t display
It lies!!! 1/5
This app either lies or makes a lot of mistakes. It sometimes says the bus is coming in 5 minutes but no bus shows up. This has happened on multiple occasions on different lines and at different stops in NJ.
The app ui is terrible
Why does this app still not support the iPhone X screen size? 1/5
It's shameful that a developer still doesn't support the correct screen size on the iPhone X and XS.
iphone X/XS support please 1/5
The app looks ridiculous on my XS
HATE THIS APP 1/5
This app is AWFUL. This app is so bad that it makes me want to not use NJ Transit transportation. The reset password function does not work consistently. My work around attempt was to create a new account with a different email, only to learn that logging into a different account is not allowed by the app. Which is so dumb. I hate this app. It has caused so much unnecessary stress.
Use the app, skip the ticket line 5/5
I ride NJT between Newark airport and NY Penn Station. I love being able to buy my ticket in the app and avoid the ticket lines. It’s a huge time saver and I can’t believe everyone doesn’t do it.
Garbage and neglect 1/5
Garbage app never saves the security code on the back of my credit card.
This app never works for bus schedules. Consistent error messages. Completely useless.
Keep deleting my favorites 2/5
Since last few months it keeps deleting my favorite/saved stops and stations. Daily i am saving my favorites and it keep on deleting them. What a way to frustrate you.
It won’t save my favorites!!!! And sooooo slow even with WiFi.
Useless, can’t log in at all 1/5
By Thunder Forest
Tried resetting password and everything, still telling me invalid password!
NJ Transit, Please Get It Together 1/5
This is has to be the worst transit app ever. How are commuters supposed to get relevant information if nothing appears to work. The parts that do work are useless. I would like to see real-time bus info. Relevant and timely alerts would also be great. When trying to get home, and your bus is late, there should at least be some sort of notification system. Instead I’m looking at two week old alerts. This is very frustrating. I would be better off trying to catch the news to find out why my bus is late. Please just start over.
Seriously, after all this time it’s unacceptable for an app this important for passengers to look like it was designed in 2013... iPhone X has been out for 18 months more than enough time to make the necessary tweaks to the UI.... shameful
The internet never seems to be connected! 1/5
Go figure, when I’m in a jam and need to buy the ticket fast on the app, it NEVER WORKS! But to leave a horrible review on the app, my internet works PERFECTLY FINE! Then you have to deal with jaded angry conductors who think you’re trying to get one over. The app is horrible and so is NJTransit.
Can not login to app 1/5
Cannot login to app after account setup. Cannot change or reset password. It says that my email is not found. Try again. It is weird that app requires email but desktop login is an username.
Yay ApplePay support! 4/5
So much more convenient than using the kiosk. Needs to be updated for the iPhone X screen though.
Subpar App 2/5
By Frustrated Bus Rider Lou
Don’t bother setting favorite stops. I keep resetting them, sometimes twice a day and they never stick. It’s quite infuriating. What’s the point? Did something changed? I never had a problem until about 3 weeks ago.
Hire a UI designer 1/5
This app looks like garbage and is a pain to use. Get some professional help.
Generally very functional and easy to use for schedules, quick purchases and ticket management.
Cannot think of a more incompetent company 1/5
Literally, no one can sign in right now. The api must be down.
NJTransit is so incompetent, I’m surprised the trains don’t get lost.
Great app 5/5
Love all the features and departure vision on home screen.
By Peralta Rojas
Toooodo el tiempo se me cierra esta aplicación. 😒😡😡😡😡
Terrible App 1/5
Tried using a card i hard. Was decline THREE times and eventually it was processed for one ticket. Checked my bank statement and was charged THREE times even though I paid for one ticket and it claimed my card was rejected in subsequent uses
Contains Ads and design from 2010 2/5
By La Blatte US
Remove the ads banner....seriously.
Could be better 3/5
By New Paris Resident
Ok for buying and storing tickets.
Trip planner doesn’t get connections reliably correct (eg misses an earlier connection that would be possible). So journeys involving connection are planned to take longer than they need to be.
App is better than nothing, but could be better. At least, more accurate in journey planning.
Two Minutes and Done 5/5
After downloading app, credit card info and setup was straightforward. They allow nickname for cards, which is a plus. For rail trip, simply pick type of ticket- 1-way, etc., starting point, end point and pay. So easy. Can’t understand rating given this experience, but thinking must be legacy apps that were worse. No more ticket counters!
Terribly Programmed App!!
Still not optimized for current screen formats 2/5
How does this even pass Apple’s guidelines that state that it’s supposed to accommodate the screen size and formats of the current generation iPhones? Also, app keeps logging me out, so my ticket is never ready to be displayed until I log back in first. And why is NJTransit double-dipping by us having to pay for tickets and they’re putting ads in the app? Knock it off.
Missing bus routes 2/5
The MyTix does not have any of the bus routes to Philadelphia: IE 405, 400. If it had these, the stars would be higher
Can’t purchase monthly passes 1/5
Can no longer purchase monthly passes with this app
Best Transit App 5/5
Allows you to purchase bus tickets and shows you when your bus is coming to me it’s extremely useful and I use it everyday!!! For busses it is awesome not sure about anything else so #1 app of day here😁😁😁
Can’t be trusted 1/5
It sometimes gives an error message when you try to access your purchased tickets, usually an “SSL ERROR”. I always carry a spare paper ticket
Of course there is no help desk to call, continuing NJT’s policy of contempt for its passengers.
Mixed feelings 3/5
App is often convenient since the bus does not take care but I rarely ever works
Barely usable 1/5
This app gets worse over time. It can’t even remember CC details. Have to type in CCV every time.
Your designer should be fired.
Please add a clear button for the notification badge for alerts. It’s so infuriating having to click into each one to remove the badge.
Just like NJ transit service - expect the app to be trash. 1/5
Not useful 1/5
By emma victoria סיון
This app is not accurate.
There are very few parts of the app that work properly - does not recognize the fact that there is internet connection properly, does not always store favorite stations... It simply does not work. For an app used by so many people I would have expected at least something of average quality. This is the worst app I have ever used
Alerts broken and frustrating 2/5
Travel alerts are very broken. Repeated alerts are sent including ones for trains that left hours ago
Invalid response... 1/5
... was the only thing the app would tell me today when logging in. It’s no good having infra and an app that does not work reliably for commuting. And if this can happen have a system status page on the app or notification to tell people there are issues logging in and using tickets. It’s a basic courtesy to the customer.
Cannot log in app 1/5
After new update, cannot log In anymore. It says “invalid response “ when I try to log in. So cannot use my monthly pass and need to pay by cash.
Crashed After Update 1/5
I updated this and now I can’t access my 2 tickets for my morning commute. It will not even allow me to log in. Screen reads “invalid”. Should’ve never updated it. Now, what am I supposed to do?...
Log in situation 1/5
The app doesnt let you sign in sometimes. Extremely inconvenient.
Absolute garbage app 1/5
Won’t let me sign in even though I’ve used it everyday for two months now.
INVALID RESPONSE ERROR 1/5
tried to sign in this morning to show my pass. I get the above error. Very lucky the driver let me on. I hope this is fixed by the time I have to go home!
Awful for Commuters 1/5
The app constantly requires log on, it doesn’t remember the credit card security code, which are bad for the commuters on the move. Not to mention the clumsy navigation of the app... who approved and tested such application?