This App is horrible 1/5
I’m tired of getting attitude from train conductors for not having my ticket available because of your app. It shuts down whenever it wants, doesn’t load half the time, logs me out for no reason then takes forever to log back in - it NEVER WORKS THE WAY IT IS SUPPOSED TO
Very buggy - Apple should pull this app 1/5
As I learned from a conductor when the app kept stalling, if you have several apps running in the background, the NJT app stalls and you can’t show your ticket. What genius app designer decided it was a good idea to make me connect to the Verizon network every morning to access my monthly ticket? Have these idiots never heard of the Apple Wallet? In fairness, why should we expect NJT to be more competent in app design than in running trains.
So frustrating 1/5
Keeps telling me that I can’t buy a ticket without updating the app... THERE IS NO UPDATE.
Departure vision??? 2/5
What happened, Secaucus (both levels) is gone as is so many others. Have to go to the website to get this info. Why was it removed? Otherwise, the ticketing and MyBus is great but you took a big step backwards here with departure vision.
no errors forgiven 1/5
If you make a mistake when buying your tickets you won’t get any refund. There is no way to “distroy” your electronic tickets and that is why they won’t refund you.
there are no digital or offline processes to solve for this.
Confused and broken, no support 1/5
Tried to call tech support for this broken app and everyone is so stoned and tired at their great union jobs that they were nearly passed out. NJ Transit is garbage all the way around.
Junk - Could be much better if they tried 1/5
By Liam and Corey Co.
There a myriad of problems with this app. Some seem to have been fixed, others not. Here are some that remain: There are no maps. The schedules are clearly not fed from the same database as website - they direct you to the website for service changes. There are no alerts on the app. - you need to go to website for those. They display train numbers in the schedules section, it would be logical if this were a "hot link" but it's not. Some trains simply do not appear in departure vision at all (on an intermittent basis). To sum up - it feels like "they have an app. so they can say they have an app." but they don't really seem to care that it is a crap app!!
Good to have, Horrible UX 2/5
By Angry Designer _ 21
There needs to be a better way to be notified when the train lines have issues. I take this train nearly daily — and there was no mention of any line update. Then trying to get into the city — I find out way too late, that there is bus I need to take to Secaucus; due to line repairs?
This is not only the fault of a bad user experience on an app, but also the fault of back communication form NJT. The app needs an activity feed, with updates about each specific line. Hire a professional UX/UI team and get this updated.
Dated app, ad supported for no reason 1/5
This app is slow and has a horrible interface . It’s very clumsy . Why would you want me to type my beginning and end destination instead of just letting me pick a route time table ?
The app has ads and it’s poor design makes me weary to save payment information here. I’m sure the developers are either outsourced or cutting corners , I use Apple Pay for tickets but I’d seriously warn others to NOT save your payment info on this app .
Horrible but no other choice 1/5
This is the worst ticketing experience ever. Often it logs me out and I can’t get in due to network issues. Which means I can’t show my ticket to the conductor. It needs better offline modes and ability to function even in low network areas. It’s sad that we need to suffer with this poorly maintained app. There are no other ways to buy digital tickets.
Why input CVV number? 3/5
By Jalapeño Noir
Isn’t the whole point of this app the convenience of being able to store your credit card and not having to look at it every time you want to buy tickets? Was there really a problem with the prior version, where ALL the credit card info was stored? I like not having to buy tickets from a machine, but I really dislike the delay and annoyance that results from having to get out my card every time I make a purchase.
New versions sign me out daily 1/5
I find it funny when conductors get flustered when I go to open my ticket and I get the log in screen...but we’re underground. Any time they mention something about having my ticket ready I mention how I’ve been signed in to Netflix and Amazon Prime Video the last 3 years I’ve been commuting on this line and I’ve only been signed out once on each app. Hot garbage app with outsourced devs who couldn’t figure out how to implement an offline signin feature.
Works good for buying Monthly Bus Tickets 5/5
It’s very easy to buy monthly bus tickets. Each new month, I select the “Quickbuy” option, put in my CVV and it activates for the next month. I find it easy to navigate. I don’t utilize any other features so can’t speak on those.
By why nj transit why
Honestly this app is complete trash. Whoever designed this needs to be ripped a new one. I’ve been trying to buy a freaking monthly pass for the passed hour and nothing online helps and nothing load for the app. This app is garbage.
Needs updated for iPhone X 3/5
Needs an update for the later version of iOS for iPhone X
This app is useless. It’s supposed to tell you what time the bus is arriving. It tells you it’s 15 min then 10, then 5-4-3-2-1, then no bus comes. What is the point of this? To deliberately mislead people or what? If it’s not giving correct info then why give wrong info?
What happened to Apple Pay? 3/5
Apple Pay is no longer available???? What happened?
Why is it so glitchy ALL the time?! 1/5
By another tired commuter
Why does it take forever to: 1) open the APP, 2) log into the account, 3) activate the ticket, and why does it keep logging you out?
Have you looked at other similar APPS such as the MTA Metro North one? The said example performs much better in comparison. Also, you should really address why the screen is still set to max brightness even after the APP is minimized.
All in all, it’s a lousy and frustrating program just like everything else about NJTransit. Least you can do is to ask your conductors to be more patient and cognizant of this terrible APP when collecting tickets from riders. I don’t need to deal with their attitudes on top of all the awfulness associated with commuting on NJT.
1. there are two route 137s, the express and the local. this app shows the local.
2. sometimes searching for a stop won’t find it.
3. this app is very reluctant to tell you anything. it takes as many clicks as possible.
Can’t log in. So I tried to change password...Successfully changed my password & still can’t log in.
Good for purchasing tix on the go 5/5
Super simple and easy. Hard to do for most apps.
Update the app to support newer resolutions and add Apple Wallet support
It works... 2/5
Im grateful to have access to an electronic ticket. However this app has flaws that make it frustrating to use.
It always signs me out. This is an issue when I'm underground in NYP and cannot get the app to load my ticket.
Why can't an active monthly ticket (or perhaps any active ticket) go into the Wallet app on iPhone? This would be very helpful when there isn't internet connection.
In app, it's easy to use and get around. It's the access to my active ticket that I cannot get to while in a major train hub.
Hasn’t Been Updated Forever 1/5
Just awful. Clearly hasn’t been updated in years… doesn’t fill the shape of the iPhone X or XS. Doesn’t use native search controls or anticipate searching for a station in a long list, necessitating many more taps than should be required. Forces you to choose a date from a spinner control instead of a calendar. Everything that could be done to make this app easier has not been. Building an app for your rail service isn’t a one-time expense… it’s something you invest in continuously as a digital service that you’re always improving!
Rock solid app that has never broken or glitched for me. Very underrated. Compared to any other commuter app this is heaven.
Logon Failure 1/5
You can’t logon on the app even if you use the same credentials on the app. In Android, you can signup for a new user but in iOS, it is total crap
Only thing good is buying tickets 2/5
By John Kram
So we are in 2019 and the only thing I can get is the “scheduled” arrival time for the bus? Not real time information? When I get to the bus stop (which has happened 3 times) with 6-7 minutes to spare and the bus doesn’t come is it because came early or was cancelled?
As long as NJ transit remains behind in technology (and frequency of buses) people will rely on Uber and Lyft for their needs. NJ transit is only shootings themselves in the foot.
Garbage app. 1/5
By Radical Economics
This app is as crappy as the service NJ Transit provides. Maybe they should hire the people who wrote the LIRR app.
Downtime Happened again today 2/5
Had to skip a bus ride this morning due to this unreliable app not allowing me to sign in. Same thing is happening to another rider coming home this afternoon.
Please fix this app already and allow us, your riders, to access our tickets by Face/Touch ID.
Worse bus ... Worse app ever 1/5
Just like its bus service, not fonctional, not helpful, not user friendly, not well designed and now you have advertising app integration by google. NJ TRANSIT is a waste of an app, that could save million of people to get to work on time. Shame on you NJ TRANSIT. Please do me a favor, hire a web developer to create a logical, fonctional and friendly app.
Even after months of using the app ... it's still continue to crash, and now no longer display my tickets ... so try to explain that to the bus driver.
Clearly, NOTHING is going my WAY ... NJ Transit is total failure.
By steve rogers7
Horrible app for a horrendous run organization that has fallen way behind the times when it comes to technological innovation in 2019
This app is terrible. A ticket I purchased did not show up in my app, and I was charged for it twice. So I spent double the cost of one ticket, and have no tickets. This app, like everything made by the NJ government, is unhelpful and steals your money.
Buggy app -Server Timeout Issues 1/5
Why does your app have Server Timeout issues? Missed my usual train just so I get a paper ticket at the kiosk. Get better developers!
Can’t log in after IOS update today 1/5
Departure times and other info don’t correspond with the (correct) times on the website. This makes the app less than useful.
“No response from bank” error 1/5
Happened twice using Apple Pay. The UI is terrible, looks like it hasn’t been updated for 5 years, or whenever it’s first release was.
The app consistenly runs into issues where it'll take your payment but not give you tickets. It really is not worth using. It also had a consistent tendency to be unable to activate tickets you already have, including monthly passes. The staff on the train won't believe you, but an hour after they kick you off the train and they've seen a ton of other people have the same issues, you're out of luck with no recourse. The public transit system clearly is failing for a reason...
Just bought 4 tickets. None of which are showing up on the app. Where’s the customer support?
Ticket won’t display after upgrade 1/5
Multiple reboots and I still can’t get the tickets I’ve activated to display
I’ve paid for my tickets but at activation won’t display
It lies!!! 1/5
This app either lies or makes a lot of mistakes. It sometimes says the bus is coming in 5 minutes but no bus shows up. This has happened on multiple occasions on different lines and at different stops in NJ.
The app ui is terrible
Why does this app still not support the iPhone X screen size? 1/5
It's shameful that a developer still doesn't support the correct screen size on the iPhone X and XS.
iphone X/XS support please 1/5
The app looks ridiculous on my XS
HATE THIS APP 1/5
This app is AWFUL. This app is so bad that it makes me want to not use NJ Transit transportation. The reset password function does not work consistently. My work around attempt was to create a new account with a different email, only to learn that logging into a different account is not allowed by the app. Which is so dumb. I hate this app. It has caused so much unnecessary stress.
Use the app, skip the ticket line 5/5
I ride NJT between Newark airport and NY Penn Station. I love being able to buy my ticket in the app and avoid the ticket lines. It’s a huge time saver and I can’t believe everyone doesn’t do it.
Garbage and neglect 1/5
Garbage app never saves the security code on the back of my credit card.
This app never works for bus schedules. Consistent error messages. Completely useless.
Keep deleting my favorites 2/5
Since last few months it keeps deleting my favorite/saved stops and stations. Daily i am saving my favorites and it keep on deleting them. What a way to frustrate you.
It won’t save my favorites!!!! And sooooo slow even with WiFi.