Not great rewards 2/5
I’ve always loved going to Noodles, and was excited they had a rewards app - but it pretty much does nothing. Like others have said, your “deals” don’t even rely on how much you buy. They are random and very rare. I cant remember the last time they offered me a decent deal.
For about a month, every week they’d offer me (just on Fridays) 2 dollars of the Penne Rosa only if I got it with shrimp (3 dollars.) completely ridiculous. Sometimes they offer a meager free fountain drink but that has happened once.
I really hope they can fix this issue and actually reward their customers who visit them often, or people will not be as motivated to buy anymore.
Pay at store option 3/5
PLEASE add a pay at restaurant option! I hate putting my card on everything 😒
Horrible app 2/5
Titles are all on top of each other. Hard to use. The food is not cheap; they should be able to offer a better app.
App won’t even open 1/5
By Sharon D.
App won’t open
The last update didn’t work 2/5
The app was pretty good but now the update from two days ago seems to have killed it. My app won’t advance past the opening screen :(
Will not let me order the items I want. I have no use for the app.
Not very welcoming 2/5
By Big Fish/Word Ace
As a new user, I see no record of the receipt I just scanned, nor the promised welcome bonus. No security step by sending email or text for confirmation of my identity.
Rewards are not defined that I can see. The only description I could find is entirely vague.
Please add security steps and define the rewards program.
Online ordering doesn't work 1/5
A new low...
Why even bother 1/5
I’ve scanned receipts etc and gotten very little for any online orders or the like. Thanks for the coupon on a catering order 🙄 now I read that rewards are “random” and not based off of # or $ of purchases. Again, why even bother.
Never able to add my rewards while ordering through the app. 3/5
By I don't pay for free apps.
It gives me an error that’s say the award is not eligible for my order. I could use it in person but that defeats the purpose of ordering ahead. Not very happy.
By Sjfkakxksxn Mimi
Stupid app. Tried logging in to my account and forgot the password. Asked to have an email set to reset. I ended up requesting 5 emails. Didn’t get a single one. Then tried to register with Facebook and it told me my phone was already registered and ended up not being able get in.
No feedback allowed 3/5
First order made and they missed something. Being able to say something about that in the app after pickup seems a no-brainer? Did Noodles & Co. skip that because they don't want to deal with customer issues?
Guest Checkout and Apple Pay please 3/5
Also, I had to get the app because the website didn’t actually work on my phone. So, another thing to consider.
Worst app I’ve ever used for a restaurant 1/5
The app is highly faulted and not user friendly. I bought gifts cards but won’t be returning after they are used.
Not great-others do it better 2/5
Requires you to create a profile, but you only find this out after you’ve already created an order. Doesn’t accept Apple Pay. You can save a favorite location to your profile, but it doesn’t default to that location when ordering. Only 16 characters for ‘special instructions’ is laughably small. Take a hint from Panera’s app which doesn’t require creating an account, takes Apple Pay, and gives you a decent amount of space for instructions.
Great food, lousy app 2/5
Poorly designed ordering algorithm. I find it very hard to find the dish I want to order, as the categories are arbitrary (which is fine when you’re in a restaurant and can see all the items under each category at a glance but is bad design when the user has to click each category to see what you all decided to put there — why not allow users to enter the name of the dish in a search box)? The method of building out customizations for a dish is also terrible design: for some customizations you get taken to another screen where you make a selection and then click a button to return, but for other customizations you’re supposed to just click multiple items on the main screen and then click the button at the bottom when you’re completely done. I’ve gotten so frustrated when I’ve clicked the button on the main screen prematurely (thinking it’s like the other screen where you click the button after one customization), and then can’t edit the dish in the cart but instead have to start over, that I’ve on more than one occasion just skipped Noodles altogether and ordered from a different restaurant that doesn’t force me through such bad design.
iPad fail 1/5
Crashes immediately at startup on iPad.
Default option 2/5
The default option on the main dishes should be NO MEAT. I shouldn’t have to uncheck a box if all I want is Noodles.
Broken app 1/5
Incorrect delivery times (1,221 hour eta). Can’t enter address correctly or accurately. All around broken app.
Not enough rewards 1/5
Bad design and no rewards
Notification but nothing there. 3/5
This app shows a notification every once in a while when it hasn’t been opened. One would think there is a coupon or message, but there is nothing. It just tricks you into being used. Maybe just to get you thinking about their restaurant. Otherwise ordering with the app is easy and sometimes there are coupons, but not too often unless you visit often.
Running on an iPhone 6s iOS 12.2 and the app refuses to open. Waste of time even trying to order from Noodles to use rewards anymore.
Bad App 1/5
No way to enable location
Don’t download! 1/5
Wow I have never left an app review before but I felt obligated after the time I wasted trying to get this app to work. When you try to add a card or any payment info, there is no button to enter your info. You literally cannot checkout on the app in any way, shape, or form. Completely pointless.
Phone number required 1/5
By J.W. Clark
App says enter a 10 digit phone number for delivery address. I tried 3 times and it won’t take. Can’t edit address either - only create new address and delete old address works. Phone number won’t take however.
Needs a complete redesign and Apple Pay 1/5
Companies need to understand that forcing a unique design for the sake of uniqueness always comes at the expense of user experience. This app violates so many guidelines of good UI, just to look “different”. Go back and redesign it from scratch to make it look and feel like a true, native iOS app.
Also, the lack of Apple Pay integration in an iOS app in 2019 is inexcusable and shows a complete lack of disregard for the security and privacy of your customers’ financial information.
Delays app ordering when busy 3/5
One of the really annoying features of this app is the way it blocks you from placing an immediate order or order for a soon time when the store is busy. There's no reason customers using the app should be deprioritized like that. Just take the order and put it in queue with everyone else. When I'm five minutes from the store, I shouldn't have to wait 45 minutes for my order time just because I'm ordering through the app.
Good App 4/5
Good app. Does the job.
says location is closed when it is not 1/5
By Steelers fan 5467
When clicking last step error message saying store has closed when it in fact is not even close to closing. Not able to place order online. Even with updated version.
I’m really disappointed in this app. Every time I go to scan the barcode at the bottom of my receipt I never get a reward. I hope this is something they can fix :\
Poor app design! 2/5
As a customer, there’s one thing I want to do order food. The app should be focused on that rather than opening up to the rewards page. The UI is terribly ugly and a blatant eye sore. Whoever decided an unleveled “quick access bar” or “menu” must’ve been hit by a bus. It genuinely hurts to look at. It’s not edgy, not hip, not modern, it’s disgusting and I don’t see myself ordering via mobile anymore purely because of that. Very very confused as well as to why, after placing and picking up one order I had 5 notifications come my way that same day. It’s too busy. I want to order food. Maybe look at a coupon and come back if it’s a good one. Keep it simple! There’s too much going on. I beg you to update your user interface. It’s ugly and you’re losing business because of it
Rewards Are Useless 2/5
They give you $2 off dishes you have no interest in eating. Useless reward system that doesn’t pay off in any meaningful way.
This app is pointless. One time I tried to place an order through the app and it gave me an error message twice, order was not placed, by my card was charged twice!!! Then another time, I couldn’t even get that far!
Conveniently the app never works when noodles is running a promotion that requires the order be placed online... this has been an ongoing issues in the store an their staff apologizes but won’t offer you the promotion horrible customer service I’d rather spend my money elsewhere
Poor execution 1/5
I played around with app a bit more and I finally found the customization options. I'll not add stars though because I would have never found the options except that I noticed the line of text that has the price was just the tiniest bit cut off across the bottom. That prompted me to scroll down where I found what I needed. It wasn't easy either, I tried several times but the scroll down in that area doesn't work properly. I know I tried to see if there was more to the list before but when it didn't work after the second try I figured I was wrong about it.
It is truly amazing to me that there is no way (that I have found) to customize your entree. When you order in store you can remove or add anything you want. Reading this you might assume I'm just a picky eater and think to yourself: 'she should try different foods anyway'. Consider, however, that I might not be picky but that I might have: a TON of food allergies. It's one of the reasons I like patronizing Noodles in the first place. The thing I hate most is that so many of the dishes in the app have some protein or other already assigned to the dish (Parmesan crusted chicken for so many things - I don't like it because of the texture). What are vegetarians/ vegans supposed to do??
It works, rewards are nice 5/5
Thank you for getting rid of that annoying and time wasting video animation that played every time you opened the app at the register.
Worthless unless u eat here every other day 1/5
I have been in Alaska for 2 years but the year we decided to move there we are at noodles 3 times a week and the rewards then were pretty good but I thought a welcome back would give us a reward but nothing. Way to care about your customers.
It’s great 5/5
The app is great. I like that it gives you discounts too
App has crashed 1/5
I can’t even delete the app and download it again. Was going to get noodles for lunch today because of the app ordering. Now I’m at my local store. Won’t buy from noodles again until the app is fixed.
I can no longer check in 1/5
When I scan, either dining in or just using a receipt barcode, it tells me I have “insufficient privileges” to check in. I additionally cannot use any rewards. It worked fine a week or two ago. What gives?
Broken App 1/5
This app is constantly crashing on me. Won’t let me log in, sign up, or connect to my Facebook. It’s completely useless in this broken state. I can’t even look at the menu prices.
Fix your app!!
Worse app ever 2/5
I have tried to use the app in the store more than 5 times and every time the app gives a barcode rather than the qrf. I am going to delete the app now. Maybe you will get the message and a new a developer that can deliver a great app. Chipotle and Jimmy Johns apps both work fine.
Does not work 1/5
I am very frustrated with the Noodles Reward app. I was just at one of your locations the other day, and the employee at the register tried to scan the QR code and it would not go. This happened at another Noodles location a few weeks ago. I never get rewards added to my app. Ever. Isn’t that the point of the app? Also, I have notifications on the app, but when I open it, I find nothing. No rewards, no messages, nothing. What were the notifications for? It has served me no purpose other than to take up space on my phone. Disappointed frequent customer.
I like the app so I get my points for sure and can easily customize my order without being annoying in store - but rewards do not work in the app. Ever. Which would be fine if I could pay in store when I pick up, but I can’t. So I have to pay in app then talk to a manager and hope it’s someone nice and competent enough to apply the reward post-payment.
UI / UX is not noodles expertise 1/5
By Jon Flanders
I like that noodle has a rewards program but the app stinks. If you have an iPhone X and hit ‘scan barcode’ the cancel button can’t be hit in the top right. Also, where can I see how many points I have and what my next reward is? Come on noooooodles, get with the program, try loooing at other apps and take a hint as to what works and doesn’t work.
Needs update. 2/5
Love Noodles and Co and love getting rewards, but this app needs an update. As is, you can’t click the “back” button on the top left because it’s overlapping system buttons, the buttons on the bottom are almost off the screen, etc. Have someone open the app using a newer phone (XS Max in my case) and try to order food and you’ll see it’s difficult to use. Will happily revise my review to 5 stars when the app is fixed.
This happ has been crashing for a couple months. I just tried delete and download again but to no avail. This means I can’t use it so it’s get lowest score possible. 1/5
Update: Jan 11
I just received developer response stating the problem is resolved. I downloaded the newest release and it’s still crashing upon startup
Actually unusable. 1/5
I’m not sure why this is occurring, but the app hasn’t been able to open for months, despite bug fixes in recent updates. I reinstalled the application, but this didn’t fix the issue.