This app is pointless. One time I tried to place an order through the app and it gave me an error message twice, order was not placed, by my card was charged twice!!! Then another time, I couldn’t even get that far!
Conveniently the app never works when noodles is running a promotion that requires the order be placed online... this has been an ongoing issues in the store an their staff apologizes but won’t offer you the promotion horrible customer service I’d rather spend my money elsewhere
Poor execution 1/5
I played around with app a bit more and I finally found the customization options. I'll not add stars though because I would have never found the options except that I noticed the line of text that has the price was just the tiniest bit cut off across the bottom. That prompted me to scroll down where I found what I needed. It wasn't easy either, I tried several times but the scroll down in that area doesn't work properly. I know I tried to see if there was more to the list before but when it didn't work after the second try I figured I was wrong about it.
It is truly amazing to me that there is no way (that I have found) to customize your entree. When you order in store you can remove or add anything you want. Reading this you might assume I'm just a picky eater and think to yourself: 'she should try different foods anyway'. Consider, however, that I might not be picky but that I might have: a TON of food allergies. It's one of the reasons I like patronizing Noodles in the first place. The thing I hate most is that so many of the dishes in the app have some protein or other already assigned to the dish (Parmesan crusted chicken for so many things - I don't like it because of the texture). What are vegetarians/ vegans supposed to do??
It works, rewards are nice 5/5
Thank you for getting rid of that annoying and time wasting video animation that played every time you opened the app at the register.
Worthless unless u eat here every other day 1/5
I have been in Alaska for 2 years but the year we decided to move there we are at noodles 3 times a week and the rewards then were pretty good but I thought a welcome back would give us a reward but nothing. Way to care about your customers.
It’s great 5/5
The app is great. I like that it gives you discounts too
App has crashed 1/5
I can’t even delete the app and download it again. Was going to get noodles for lunch today because of the app ordering. Now I’m at my local store. Won’t buy from noodles again until the app is fixed.
I can no longer check in 1/5
When I scan, either dining in or just using a receipt barcode, it tells me I have “insufficient privileges” to check in. I additionally cannot use any rewards. It worked fine a week or two ago. What gives?
Broken App 1/5
This app is constantly crashing on me. Won’t let me log in, sign up, or connect to my Facebook. It’s completely useless in this broken state. I can’t even look at the menu prices.
Fix your app!!
Worse app ever 2/5
I have tried to use the app in the store more than 5 times and every time the app gives a barcode rather than the qrf. I am going to delete the app now. Maybe you will get the message and a new a developer that can deliver a great app. Chipotle and Jimmy Johns apps both work fine.
Does not work 1/5
I am very frustrated with the Noodles Reward app. I was just at one of your locations the other day, and the employee at the register tried to scan the QR code and it would not go. This happened at another Noodles location a few weeks ago. I never get rewards added to my app. Ever. Isn’t that the point of the app? Also, I have notifications on the app, but when I open it, I find nothing. No rewards, no messages, nothing. What were the notifications for? It has served me no purpose other than to take up space on my phone. Disappointed frequent customer.
I like the app so I get my points for sure and can easily customize my order without being annoying in store - but rewards do not work in the app. Ever. Which would be fine if I could pay in store when I pick up, but I can’t. So I have to pay in app then talk to a manager and hope it’s someone nice and competent enough to apply the reward post-payment.
UI / UX is not noodles expertise 1/5
By Jon Flanders
I like that noodle has a rewards program but the app stinks. If you have an iPhone X and hit ‘scan barcode’ the cancel button can’t be hit in the top right. Also, where can I see how many points I have and what my next reward is? Come on noooooodles, get with the program, try loooing at other apps and take a hint as to what works and doesn’t work.
Needs update. 2/5
Love Noodles and Co and love getting rewards, but this app needs an update. As is, you can’t click the “back” button on the top left because it’s overlapping system buttons, the buttons on the bottom are almost off the screen, etc. Have someone open the app using a newer phone (XS Max in my case) and try to order food and you’ll see it’s difficult to use. Will happily revise my review to 5 stars when the app is fixed.
There is no reason to use this app 1/5
It has very little use. Noodles has systematically made me feel singled out. I used to be able to place an order through the app and pay when I got to the restaurant. That is no longer an option. So I had to add a credit card so I can still place an order and pay through the app. That is no longer an option. So what is it noodles? What is wrong with my business? I’ll leave out how your employees always overcook my order and sometimes I won’t notice until I get home. Maybe you should enable the original option where I can place an order and pay for it once I get there. That is what almost everybody else in the world does. See I don't like waiting in line to place an order and then wait some more for my food to be ready. I like to order ahead, it saves me time. So no I refuse to conform to this nonsense.
My response to the devs:
Obviously you seem to not understand that having an app that used to allow a customer to order ahead through the app was super convenient. It saved me the trouble of calling ahead. That is a step back. I get that the old process unfortunately allowed some dingleberry to place an order and never pick it up thus wasting time and resources. But in the long run, that is an almost negligent permission that can be overlooked. My point is your defeating the point of placing an order through that app if the customer cant pay for it after they arrive.
This happ has been crashing for a couple months. I just tried delete and download again but to no avail. This means I can’t use it so it’s get lowest score possible. 1/5
Update: Jan 11
I just received developer response stating the problem is resolved. I downloaded the newest release and it’s still crashing upon startup
Actually unusable. 1/5
I’m not sure why this is occurring, but the app hasn’t been able to open for months, despite bug fixes in recent updates. I reinstalled the application, but this didn’t fix the issue.
Never opened past first page 1/5
By Kiki Monroe
I downloaded it and it never opened past the initial screen.
Can’t pay unless card is scanned 2/5
I had trouble scanning my card so I typed in my card details and then...nothing. The “pay” button didn’t appear. I tried again 3 more times with the same result (I’m stupid like that). I went back to “scan card” and once I got it to scan the pay button appeared after I filled in the remaining details. Glitches like that (and no landscape mode) are why I uninstalled the app from my phone.
My son wanted Noodles & Co for dinner tonight and was willing to pick up the order so I installed the app on my iPad. It would be great if there was an iPad version of the app but there’s not so I’m uninstalling the app from my iPad. Hopefully my son won’t want Noodles & Co for a while!
As a former employee... 2/5
This app has way too many glitches no matter how many updates they do. Coupons are erased with no trace of them to even attempt to reclaim it. The rewards program has its own glitches. There are also many times where online services are down at the designated store which causes confusion and frustration on both the employee side and the customer side
App crashes literally every time I try to open it and it’s been months. 1/5
Just sad honestly.
Horrible app. 1/5
By Vinslom Bardy
This app is so poorly designed that I’m surprised Apple hasn’t pulled it from the App Store.
-Content and buttons spill over screen boundaries, making many functions inaccessible on an iPhone XR.
-The ordering process is convoluted and confusing, with no logical flow or navigation.
-No Apple Pay integration!
The developers responsible for this app should hang their heads in shame, then burn it to the ground and start over!
Doesn't work 1/5
By <3 it :)
As soon as I open the app, it crashes. Useless.
Can not enter information 1/5
By Heyer fan
I cannot enter my phone number. Therefore I cannot use the app. Too bad, the online ordering site adds an additional $25+ without explanation to my order. Definitely something fishy here!
By Major novice
I really like noodles, but it’s expensive. This app is a BUST. Don’t expect anything save rare and irrelevant rewards.
Turn off your notifications. And check your privacy. 2/5
By Christofer Williams
The app works... fine. I really wish it wasn’t so necessary for their rewards program, because MAN is it invasive in its questions and persistence. It’s sent me six push notifications about absolutely nothing of importance in the last 24 hours. It’s probably not worth the level of obnoxiousness for the rewards, honestly, and I’m very close to uninstalling it.
Gotten better?? 2/5
By Mvc gamer
When I first downloaded the app I can’t even get onto the front page. This time around I get onto the app and click things, but I can’t order or I am always told that I am not a noodles member 🤷🏻♀️ overall this app still doesn’t work
Fails to logout 1/5
App leaves you logged in after using logout button on both iPhone and iPad. I logout, dismiss the app and open it again to find my prior session still there. Also, it fails to display your points earned, just shows gifts and redeemed items.
Apple Pay support 3/5
By Besho abdelmessih
Apple Pay support
App not functional in new phones. 1/5
App is not maximized for newer phones and buttons are partially off screen making the app not functional. If they want people to use it they should make it USABLE on iPhone X.
It's even worse now 1/5
The app was bad, but now it's worse. They've removed the pay in store option and don't have the entire menu available
Forget About the Rewards 1/5
I like Noodles and Company but their app is terrible. It doesn't let me redeem my rewards. Seriously FIX your messed up app!
Need update for Xs Max 2/5
Need update for Xs Max the screen is cut off on the top and the bottom.
bad app 1/5
crashes every time i open it, never worked
Why bother 1/5
Can’t get this app to open. When I was able to access it there were too many glitches and painful problems to bother using. Delete and start over developers.
Forced to update, crashes on launch 1/5
By John T Huss
The app still crashes immediately on launch every time, for two versions now. Absolutely terrible.
App is worthless 1/5
By Justin reds
Definitely makes me go to Noodles and Company significantly less.
Coding 101 1/5
Who is formatting this app. Redeem button is hidden on iPhone Xs. Lol you can get you rewards but you can’t redeem them because we hid the button.
App won't even open on iPhone X 1/5
This app crashes before it will even open.
Love the app 5/5
I love this app as it makes it soo much easier to earn rewards and not only that but is really clean and easy to use.
Only thing I would change is that once I save a order as favorite, it saves with location and when trying to reorder I can’t change it other location. It’s just that I want same thing from different places but apparently I have to go through the whole flow again.
App doesn’t open. 1/5
I’ve installed and uninstalled the app countless times, but it never ever had opened for me. It loads for a split second then just closes itself. Not useable at all.
Good Place to Eat, But the app Needs Work 2/5
Overall, the app works for ordering food, but there are some opportunities for improvement...
1. The “Take a Picture of Your Credit Card” doesn’t work at all. The green box appears around the card, but nothing happens...
2. When a card is saved, it only works for one restaurant. When I visit a new Noodles location, I have to enter my credit card information again :(
3. The nutritional information button opens a PDF, but you can’t zoom in... Makes it hard to read on a phone.
4. A few less notifications would be nice, getting 5 notifications in a day is a little excessive.
Awful, clumsy, frustrating experience... 1/5
I just placed an order through the app. It was a massively frustrating experience. It was never clear what actions I needed to take and what effect my clucks would have. The use of icons varies within the order page. Nutrition information is buried and provided in an unreadable and incomplete PDF in the back of the app, rather than right with the item and updated live as I customized. This thing is complete and utter rubbish. Check out the Panera app, Folks. That one works. As both shops are equidistant from my workplace, I can't imagine that I'll be using this nightmare of an app again.
I would give it less than one star if I could. Every time I open the app, it crashes almost immediately. I have deleted and reinstalled and the same thing happens. Stop emailing about coupons that are available in the app until you fix your app.
Doesn’t work on my phone 1/5
I have had the Noodles app since February on my phone it worked great until about June, now it won’t come up at all... when I hit the button to start it up it just flashes the welcome screen then goes away completely. I have taken it off my phone and put it back on several times and it still doesn’t work.
Lovin’ my free stuff! 5/5
App works fine and I get free stuff to redeem at noodles!
App Won’t Open 1/5
When I tried to open the app, the “Noodles Rewards” screen flashed for less than a second then brought me right back to my home screen. I tried uninstalling/reinstalling the app and it did the same thing. I don’t have any problem with any other online ordering app. Very frustrating...
By Big Noodle Winky Face
I didn’t know I already had an account and instead of letting me login it told me to confirm the creation of a new account without letting me go back to login. So when I put in my phone number it said “number taken” or some bullyada. I am deleting the app so I can get it again and HOPEFULLY not have to deal with this bullyada again. PLEASE fix this in the future. THANK YOU NOODLES.
Just sits there 1/5
Open the app and just sits on the welcome screen. Fix it or remove it. Very low ratings overall.