Not enough rewards 1/5
Bad design and no rewards
Notification but nothing there. 3/5
This app shows a notification every once in a while when it hasn’t been opened. One would think there is a coupon or message, but there is nothing. It just tricks you into being used. Maybe just to get you thinking about their restaurant. Otherwise ordering with the app is easy and sometimes there are coupons, but not too often unless you visit often.
Running on an iPhone 6s iOS 12.2 and the app refuses to open. Waste of time even trying to order from Noodles to use rewards anymore.
Noodles must hate lasagna 2/5
Why is there no lasagna dish? It is a noodle dish that is totally absent from your menu. Same with ravioli and manicotti, I know your cooks could conjure up some amazing great food using those as a format.
The pan noodles no longer have shiitake mushrooms and bean sprouts which is such a let down. What needs to go is the black sesame seeds and cilantro, both have no business on that dish.
Bad App 1/5
No way to enable location
Don’t download! 1/5
Wow I have never left an app review before but I felt obligated after the time I wasted trying to get this app to work. When you try to add a card or any payment info, there is no button to enter your info. You literally cannot checkout on the app in any way, shape, or form. Completely pointless.
Phone number required 1/5
By J.W. Clark
App says enter a 10 digit phone number for delivery address. I tried 3 times and it won’t take. Can’t edit address either - only create new address and delete old address works. Phone number won’t take however.
Needs a complete redesign and Apple Pay 1/5
Companies need to understand that forcing a unique design for the sake of uniqueness always comes at the expense of user experience. This app violates so many guidelines of good UI, just to look “different”. Go back and redesign it from scratch to make it look and feel like a true, native iOS app.
Also, the lack of Apple Pay integration in an iOS app in 2019 is inexcusable and shows a complete lack of disregard for the security and privacy of your customers’ financial information.
Delays app ordering when busy 3/5
One of the really annoying features of this app is the way it blocks you from placing an immediate order or order for a soon time when the store is busy. There's no reason customers using the app should be deprioritized like that. Just take the order and put it in queue with everyone else. When I'm five minutes from the store, I shouldn't have to wait 45 minutes for my order time just because I'm ordering through the app.
Good App 4/5
Good app. Does the job.
says location is closed when it is not 1/5
By Steelers fan 5467
When clicking last step error message saying store has closed when it in fact is not even close to closing. Not able to place order online. Even with updated version.
I’m really disappointed in this app. Every time I go to scan the barcode at the bottom of my receipt I never get a reward. I hope this is something they can fix :\
Poor app design! 2/5
As a customer, there’s one thing I want to do order food. The app should be focused on that rather than opening up to the rewards page. The UI is terribly ugly and a blatant eye sore. Whoever decided an unleveled “quick access bar” or “menu” must’ve been hit by a bus. It genuinely hurts to look at. It’s not edgy, not hip, not modern, it’s disgusting and I don’t see myself ordering via mobile anymore purely because of that. Very very confused as well as to why, after placing and picking up one order I had 5 notifications come my way that same day. It’s too busy. I want to order food. Maybe look at a coupon and come back if it’s a good one. Keep it simple! There’s too much going on. I beg you to update your user interface. It’s ugly and you’re losing business because of it
Rewards Are Useless 2/5
They give you $2 off dishes you have no interest in eating. Useless reward system that doesn’t pay off in any meaningful way.
This app is pointless. One time I tried to place an order through the app and it gave me an error message twice, order was not placed, by my card was charged twice!!! Then another time, I couldn’t even get that far!
Conveniently the app never works when noodles is running a promotion that requires the order be placed online... this has been an ongoing issues in the store an their staff apologizes but won’t offer you the promotion horrible customer service I’d rather spend my money elsewhere
Poor execution 1/5
I played around with app a bit more and I finally found the customization options. I'll not add stars though because I would have never found the options except that I noticed the line of text that has the price was just the tiniest bit cut off across the bottom. That prompted me to scroll down where I found what I needed. It wasn't easy either, I tried several times but the scroll down in that area doesn't work properly. I know I tried to see if there was more to the list before but when it didn't work after the second try I figured I was wrong about it.
It is truly amazing to me that there is no way (that I have found) to customize your entree. When you order in store you can remove or add anything you want. Reading this you might assume I'm just a picky eater and think to yourself: 'she should try different foods anyway'. Consider, however, that I might not be picky but that I might have: a TON of food allergies. It's one of the reasons I like patronizing Noodles in the first place. The thing I hate most is that so many of the dishes in the app have some protein or other already assigned to the dish (Parmesan crusted chicken for so many things - I don't like it because of the texture). What are vegetarians/ vegans supposed to do??
It works, rewards are nice 5/5
Thank you for getting rid of that annoying and time wasting video animation that played every time you opened the app at the register.
Worthless unless u eat here every other day 1/5
I have been in Alaska for 2 years but the year we decided to move there we are at noodles 3 times a week and the rewards then were pretty good but I thought a welcome back would give us a reward but nothing. Way to care about your customers.
It’s great 5/5
The app is great. I like that it gives you discounts too
App has crashed 1/5
I can’t even delete the app and download it again. Was going to get noodles for lunch today because of the app ordering. Now I’m at my local store. Won’t buy from noodles again until the app is fixed.
I can no longer check in 1/5
When I scan, either dining in or just using a receipt barcode, it tells me I have “insufficient privileges” to check in. I additionally cannot use any rewards. It worked fine a week or two ago. What gives?
Broken App 1/5
This app is constantly crashing on me. Won’t let me log in, sign up, or connect to my Facebook. It’s completely useless in this broken state. I can’t even look at the menu prices.
Fix your app!!
Worse app ever 2/5
I have tried to use the app in the store more than 5 times and every time the app gives a barcode rather than the qrf. I am going to delete the app now. Maybe you will get the message and a new a developer that can deliver a great app. Chipotle and Jimmy Johns apps both work fine.
Does not work 1/5
I am very frustrated with the Noodles Reward app. I was just at one of your locations the other day, and the employee at the register tried to scan the QR code and it would not go. This happened at another Noodles location a few weeks ago. I never get rewards added to my app. Ever. Isn’t that the point of the app? Also, I have notifications on the app, but when I open it, I find nothing. No rewards, no messages, nothing. What were the notifications for? It has served me no purpose other than to take up space on my phone. Disappointed frequent customer.
I like the app so I get my points for sure and can easily customize my order without being annoying in store - but rewards do not work in the app. Ever. Which would be fine if I could pay in store when I pick up, but I can’t. So I have to pay in app then talk to a manager and hope it’s someone nice and competent enough to apply the reward post-payment.
UI / UX is not noodles expertise 1/5
By Jon Flanders
I like that noodle has a rewards program but the app stinks. If you have an iPhone X and hit ‘scan barcode’ the cancel button can’t be hit in the top right. Also, where can I see how many points I have and what my next reward is? Come on noooooodles, get with the program, try loooing at other apps and take a hint as to what works and doesn’t work.
Needs update. 2/5
Love Noodles and Co and love getting rewards, but this app needs an update. As is, you can’t click the “back” button on the top left because it’s overlapping system buttons, the buttons on the bottom are almost off the screen, etc. Have someone open the app using a newer phone (XS Max in my case) and try to order food and you’ll see it’s difficult to use. Will happily revise my review to 5 stars when the app is fixed.
This happ has been crashing for a couple months. I just tried delete and download again but to no avail. This means I can’t use it so it’s get lowest score possible. 1/5
Update: Jan 11
I just received developer response stating the problem is resolved. I downloaded the newest release and it’s still crashing upon startup
Actually unusable. 1/5
I’m not sure why this is occurring, but the app hasn’t been able to open for months, despite bug fixes in recent updates. I reinstalled the application, but this didn’t fix the issue.
Never opened past first page 1/5
By Kiki Monroe
I downloaded it and it never opened past the initial screen.
Can’t pay unless card is scanned 2/5
I had trouble scanning my card so I typed in my card details and then...nothing. The “pay” button didn’t appear. I tried again 3 more times with the same result (I’m stupid like that). I went back to “scan card” and once I got it to scan the pay button appeared after I filled in the remaining details. Glitches like that (and no landscape mode) are why I uninstalled the app from my phone.
My son wanted Noodles & Co for dinner tonight and was willing to pick up the order so I installed the app on my iPad. It would be great if there was an iPad version of the app but there’s not so I’m uninstalling the app from my iPad. Hopefully my son won’t want Noodles & Co for a while!
As a former employee... 2/5
This app has way too many glitches no matter how many updates they do. Coupons are erased with no trace of them to even attempt to reclaim it. The rewards program has its own glitches. There are also many times where online services are down at the designated store which causes confusion and frustration on both the employee side and the customer side
App crashes literally every time I try to open it and it’s been months. 1/5
Just sad honestly.
Horrible app. 1/5
By Vinslom Bardy
This app is so poorly designed that I’m surprised Apple hasn’t pulled it from the App Store.
-Content and buttons spill over screen boundaries, making many functions inaccessible on an iPhone XR.
-The ordering process is convoluted and confusing, with no logical flow or navigation.
-No Apple Pay integration!
The developers responsible for this app should hang their heads in shame, then burn it to the ground and start over!
Doesn't work 1/5
By <3 it :)
As soon as I open the app, it crashes. Useless.
Can not enter information 1/5
By Heyer fan
I cannot enter my phone number. Therefore I cannot use the app. Too bad, the online ordering site adds an additional $25+ without explanation to my order. Definitely something fishy here!
By Major novice
I really like noodles, but it’s expensive. This app is a BUST. Don’t expect anything save rare and irrelevant rewards.
Turn off your notifications. And check your privacy. 2/5
By Christofer Williams
The app works... fine. I really wish it wasn’t so necessary for their rewards program, because MAN is it invasive in its questions and persistence. It’s sent me six push notifications about absolutely nothing of importance in the last 24 hours. It’s probably not worth the level of obnoxiousness for the rewards, honestly, and I’m very close to uninstalling it.
Gotten better?? 2/5
By Mvc gamer
When I first downloaded the app I can’t even get onto the front page. This time around I get onto the app and click things, but I can’t order or I am always told that I am not a noodles member 🤷🏻♀️ overall this app still doesn’t work
Fails to logout 1/5
App leaves you logged in after using logout button on both iPhone and iPad. I logout, dismiss the app and open it again to find my prior session still there. Also, it fails to display your points earned, just shows gifts and redeemed items.
Apple Pay support 3/5
By Besho abdelmessih
Apple Pay support
App not functional in new phones. 1/5
App is not maximized for newer phones and buttons are partially off screen making the app not functional. If they want people to use it they should make it USABLE on iPhone X.
It's even worse now 1/5
The app was bad, but now it's worse. They've removed the pay in store option and don't have the entire menu available
Forget About the Rewards 1/5
I like Noodles and Company but their app is terrible. It doesn't let me redeem my rewards. Seriously FIX your messed up app!
Need update for Xs Max 2/5
Need update for Xs Max the screen is cut off on the top and the bottom.
bad app 1/5
crashes every time i open it, never worked
Why bother 1/5
Can’t get this app to open. When I was able to access it there were too many glitches and painful problems to bother using. Delete and start over developers.