App doesn’t work anymore 5/5
By Mads 17
Never had problems with it until it was revamped a few weeks ago. Obviously bugs need to be worked out .
I don’t understand why there isn’t an independent option for the BP. department. Instead I have to do a search. This department should be on the main page of the app.
App is frustrating 3/5
By Laser hull
The app kicks me out too frequently so I’m having to always enter my email and password. The least they could do is remember my email
Easy returns 5/5
I love shopping online at Nordstrom’s. I can buy several dresses in different sizes and easily return the ones that do not fit. I wanted a Komarov dress for my son’s wedding and ordered 2 sizes luckily they fit. They sent me 2 of the same sizes.
Nordstrom app 5/5
Best shopping app out there, PERIOD!
Thank you 5/5
Great merchandise and prices
This could be so much better 2/5
I don’t like this app because it doesn’t have fingerprint sign in options. They said it does but I still haven’t seen it. I even erased and downloaded the app again. Trash
Wish it matched the set up of your stores 1/5
By department would be such a helpful search function. I can’t find anything that I can easily find when I shop in the store.
Sarto booties 5/5
Finally a good looking flat bootie! Good color choices and very comfortable. Did feel ran a little big...ordered 9 and had to reorder 8 1/2.
Great Sevice 5/5
I always love shopping at Nordstrom, it’s always has great service, free shipping, and the item can be returned easily. The great customer service is the one that caught me most! Keep the great job! Wishing you success always!!
By Katherine PNW
For a company that prides itself on customer service, the app is sketchy at best. When you overhear other customers talking about how annoying the app can be, and employees agreeing, you know there’s a problem. Nordstrom should be investing more money in this. Frustrating, and they lose money and customers as a result…
Your sign in process is tireless 1/5
Shouldn’t be separate for the app and account/credit card sign in
Also on iPhone 10 most current phone your customer care contact doesn’t work
my mom was able to use my notes at the Nordstrom rack for her own purchase without me being present or even me allowing it. All she needed is my phone number. Now, I’m ok with her using my notes, but it makes me very scared that anyone else who knows my phone number can do the same thing!!!!!!!!!!!!!!
Something needs to be done about this lack of protection!!!!
When you go to purchases
It states: something is wrong with our app
Haven’t been able to access Purchase History for days. Also, like other reviewers have stated, orders have been canceled. And one of my orders is just floating in some online abyss with no updates or anything.
Very disappointing. Not at all what I’ve come to expect from Nordstrom.
Solid app but why do i need to un silence phone for sound 4/5
I pretty much have my phone on vibrate 100% of the time, but for some reason to watch any videos of the products in this app I must flick the switch. Not sure why this has to be done via the hardware toggle. I simply stopped watching any previews because it’s annoying with my case to switch this on and off.
Bad update 1/5
You can only see one product picture per line, and it’s to the left of all the product information that you don’t need to see. Now there’s too much scrolling involved and too much text on the screen. The most important thing to see is the picture of the product.. if I like the picture than I’ll click the product for more information. The joy of using the app was destroyed.
New font 1/5
I do not like your new font
Why doesn’t this company have a online chat 1/5
By kash 554
Why doesn’t this company have a online chat.. phone reps doesn’t help at all
What happened to grid view 1/5
By Banana babe
Ever since the new update, now while scrolling through items it is one by one in a single scroll down rather than a grid view of two items side by side. I HATE IT. I miss the grid view, please bring it back!!! I don’t know why that needed to be changed..
Terrible order fulfillment 2/5
The last 3 times I ordered from Nordstrom they cancelled my order or sent me the wrong thing. Used to not shop anywhere but here, but now I’m done
Glitch or update? 1/5
Not sure what’s going on with the app, but whenever I shop any category or own personal search, the results are shown one by one vertically- so I have to scroll through each individual option. Which is very frustrating when some searches have hundreds of possibilities. If this is meant to streamline searching and force me to pay attention to more option it doesn’t work, in fact it’s so frustrating to use that I have began using safari instead of the app.
My favorite shoes store 5/5
At Nordstrom you find the best designer shoes for a suitable price. Once you shop at Nordstrom, you will make it your home store for any event.
Best store hands down 5/5
So much selection, great search engine, fast checkout, great shipping and payment options. What else could you want...
Change Item address 3/5
I think you should make it available to change the ordered item address. It’s so inconvenient to change the address for each item separately via phone call!!
Needs improvement 3/5
By Johnny Blanco 2x
1) Why have me specify my gender then solely send me ad’s geared towards women? Even when I utilize the app the “your look” profile is based upon women’s apparel.
2. The ability to filter by multiple sizes would be great also.
The Best Store in the World! 5/5
I have grown up with Nordstrom in Seattle since it opened so very many years ago. A fan for life, l will always shop there!!
Simply Marvelous 5/5
Can’t wait to get well enough to go shopping again at my favorite department store, Nordstrom 😸😸😸
Love Nordstrom and am a long time customer, but I do have a couple of complaints. One is that the app does not make good recommendations. If I’ve been a customer for years, surely there’s an algorithm that can predict recommendations based on previous purchases. The recommendations now are based off the exact item I just purchased, i.e. if I bought underwear, it recommends underwear. It should aggregate all my historical purchases and make recommendations accordingly. Second, their inventory system is not good ESPECIALLY during the anniversary sale. Many years in a row I have purchased items within the first hour of anniversary sale, only to have them canceled. This is very frustrating. Nordstrom knows which items they’re sending to influencers, they should be able to predict which items are going to be popular and adjust inventory accordingly. It’s really just not that difficult to do the sale right. It would be great if they could address this recurring issue for their card members.
Mr Fritcher 5/5
Nordstrom is my main stop for shopping. They have all the high end quality stuff and make it easy either online or in store. Love them!
David Winnett 5/5
Gil, in men’s clothing, is the ultimate fashion guru. He is friendly, professional, and has the very best sense of style. Love him!
Nordstrom App 5/5
Great app and apply for the Nordstrom Credit Card !
Endless error notice under “Purchases” 3/5
I’ve updated the app and even through the latest updates, the “Purchases” option on the app always says “We hit a snag, but we are working on it. Please try again later.” It’s very frustrating and has been like this too long. Please fix!
Allow saving of sizes OR wishlist without saving size 3/5
1. App profile should allow you to save personal or even multiple household ppl sizes to save time when looking for items, especially when searching for stock in multiple stores. E.g. save men’s neck, arms, waist, inseam, shoes. Women have many many more sizes that can be saved.
2. Allow user to save an item in wishlist WITHOUT imputing sizes.
Beautiful Store 5/5
By sue h2oson
Wonderful women’s shoe department!!
I’m a huge fan of the store 5/5
By gr8 karma carter
Nordstrom should donate more to leukemia research!!!
Helpful associates 5/5
By jeans lady
The Southcenter Seattle mall store has the most helpful associates! My daughter & I were shopping the Anniversary sale last weekend & the Ester Lauder counter ladies were amazing ! We were so pleased with the service & beautiful eye shadow & mascara we purchased
The lady in cAsual ladies clothing was also helpful.
Your people have always been the key to my shopping pleasure—products are excellent but your people are outstanding!! Thank you!!!
Other payment options 4/5
I would like to see Nordstrom consider offering PayPal as a payment option.
This is a great app to buy clothes and also shoes!
My. favorite place to shop! 5/5
The retail staff is top notch, I have found each and everyone one of them, open congenial, and eager to help! This has become very rear in Manhattan!
Anniversary Sale 5/5
Shopping at the anniversary Sale has been easy and successful encounters. Item which needed to be turned was done easily and quickly.
Great Experiences 5/5
By Ken KC1
Awesome place! Top Notch Staff makes a fun shopping experience!
Sending wrong items 1/5
I have tried ordering several things from Nordstrom lately and they continue to send me wrong items. It is very annoying and a huge inconvenience... because now I have to take the time to go return the items they sent me incorrectly. They have not done anything to correct the issue either. I have always loved Nordstrom but now I will definitely think twice about buying from them online anymore.
No size chart is a deal breaker 1/5
Nordstrom website version provides size charts by designer, this feature is not in app version.
Beauty products, shoes and Bags are my thing 5/5
Love the beauty products, shoes and bags at Nordstrom! Always have good sale and great quality items all the time! Great customer service and credit card service! Thanks Nordstrom!
What a joke of a company 1/5
I ordered from this company once and will never do it again! This level of incompetence, ineptness and laziness is simply stunning! No wonder these companies are going out of business. Deleted the app, I will sooner poke my eyes out than resort to torture of ordering from Nordstrom ever again!
Shopping online is seemless! 5/5
By JoyJoy of Music
I was reluctant to shop online for many years. Nordy’s makes it a no-worry retail experience being able to shop and return items in-store. Selection and designers are always cutting edge!
What’s The Point if You Can’t Checkout? 1/5
This app works fine until you try to complete your order. When I hit submit I get an error that is supposedly being worked on... well it has been for months. Every time I want to order something I forget, or figure “that error has to be fixed by now”. Nope! I’ve tried it in multiple devices. Deleting. This app is useless if you cannot complete your order.