Where o’ where are my sandals? 4/5
I ordered a pair of sandals on 5/4. On 5/10 my delivery arrived. Opened the box, no sandals but a pair of purple and white bikini bottoms. Called Nordstrom immediately. They said they’d send a replacement pair of sandals... called 3 more times. No sandals still a week late and just an email that states
We’ll update you when the sandals will be delivered. Charged my credit card. Nordstrom made the mistake. They said the sandals are on Back order, but still no update of when. So frustrating. Why can’t people just put the right item in the box? All the person had to do was read the invoice.
Can’t add my existing rewards number to app 1/5
I love Nordstrom and just downloaded the app. I am an existing rewards member but can’t add my account to the app. It just has a sign up option for new members. Also I have a Nordstrom Visa that I can’t add to the app because it says my address does not exist. The same address where my card was shipped. I don’t have either of these problems with my Nordstrom Rack app. It’s so frustrating.
Great app 5/5
Fast, easy, great for shopping at my favorite store!
By Kiba White
Apps that s very helpful
By AZ Blue Sky
Attempt to set up account failed as would not accept any address! “Address does not exist” was response to All addresses entered when attempting to add a Card!! Fix this stupid flaw, please😱
❤️ Nordrstom 5/5
I have ordered these lace dresses lately for Graduation.
They have all been beautiful!
Filter much? 3/5
The app is fine other than the fact that you can’t apply too many filters to narrow down the search to what you are specifically looking for.
Couldn’t open. And doesnt load after redownloaded 1/5
I couldn’t open the APP at first. Then I downloaded it again but it doesn’t load. No matter what filter i set, it just doesn’t apply
Nordi Girl 5/5
Absolutely love Nordstrom’s and shopping I can do it all in the palm of my hand with the app!
Fav store! 5/5
Great deals, quality, has everything I need
Shop search 2/5
I love shopping at Nordstrom and their app....however, is annoying to do so when I find myself having to put my phone down for a minute, only to go back to having to create my search all over again. Any chances of this being an enhancement soon??
Poor service 1/5
Two shipments one one 4/25/18 lost package by the way they do not call you and tell you anything second one is a reorder of the first on 5/3/18 guess what another lost shipment that was never picked up the the shipping company. Sad day two orders same problem then you get to argue with them about a refund. Poor company and poor service.
Missing Swimwear 3/5
There used to be more choices for Tommy Bahama swimwear. Now I find a tankini top I like, but no bottom to match, or vice versa. Sizes are also limited.
Major flaw 2/5
By Cafe AuLait
I spend hours scouting for a new shew or outfit or bag but if I let the phone go idle or pop into another app momentarily i get sent back to the home screen and have to start over. Half of the time I open my Neiman’s app after that. This is absolutely miserable. It should stay on the page I leave it. The only page that should refresh are the ones with my personal info. I have a dress in my cart right now I want to check out but every time I try to find the perfect block heel or slide to go with it I keep getting bumped back to home screen. It’s absolutely ridiculous please fix this.
Login every time is annoying 3/5
I love Nordstrom. Their customer service is excellent and they have most items in stock so I am a big Nordstrom fan and I shop there a lot. However the annoying thing with this app is that every time I leave the app I have to re-login and put in my password and there’s no option to remember my login or keep me logged in. I get that I would need to renter my password for security but at least give the option to remember your login name. Hopefully this will get fixed one day
Brentwood Location 1/5
By Tempest 02
After what happened at the Brentwood location I’m done.
I Love Nordstrom! 5/5
My favorite store in every way great clothes, stylists and awesome triple points days!!!
Never works!!!!! 2/5
Love this app... when it actually works. Which I would say is probably once a week. This app just stays on the loading screen and never actually works for me. When is is working, it’s a great app. I wish they would fix it.
Removed the ability to start a return from within the app. What, it was too easy for people to use the awesome Nordstrom return policy? That’s most of the reason I shop at Nordstrom.
Forces to login after every app version update 4/5
By Indiana Sigis
Nicely designed , but unlike most apps after each update forgets my account credentials and forces to login after every upgrade.
Best customer service ever! 5/5
I have been a loyal Nordstrom customer for years! You can’t beat the knowledgeable sales team and great products! Always look forward to the anniversary sale too!
Easy returns! 5/5
I will always always purchase from Nordstrom simply because of their easy return policy. I do a lot of online shopping due to the lack of options in my area. Nordstrom by far has the easiest mail in returns. Not only do they pay for it, but I don’t have to leave my house with my 3 children to go to the post office. I simply print the return slip and tape it to the bag and place in my mailbox! This makes purchasing items much easier because I know if it doesn’t work, I can return it with no issues!
The real deal. 5/5
Best App and ordering website. Superb graphics, e-mail designs, ease of ordering.
7.0 is JUNK CANT LOGIN 1/5
New security features are poorly developed and implemented. App is now deleted, avoid Nordstrom.
By Bib yyt
Nordstrom’s is great I can find everything on here
Secure Code 1/5
I’ve used the Nordstrom app for years. The new code is a pain. No option for a text code. I am signed out, while waiting for the code to be sent via email (no other option).
I appreciate the added security, but this is a pain & does not work.
Please improve the experience for people logged in 1/5
It’s so annoying that I can’t stay logged in for long! I don’t know the specifics but it seems like every new day when I’m browsing and trying to add things to my wish list I have been logged out and have to log in again.
Also do you know that your login does not work with Apple’s stored password/account thing? It won’t fill in my email/password when I try to use it. So I have to manually type in my account and password every time too.
This is one small aspect of the whole experience I guess, but it’s a very important part and makes using the App so cumbersome for me. Please improve it.
Why why why 1/5
Why do I have to keep logging into my app every day!?! The app makes me log out and then log back in every day and it's so annoying. This app used to be better and it's worse now. can't see outsFits the same way or make up. I was on this app everyday, but now I try to avoid it. I never had to do this. It would keep me logged in for months. Now it doesn't even give me a option to stay logged in.
Great way to shop 5/5
Great way to shop
Usability issues 2/5
When you leave the app and then come back it refreshes and takes you back to the home page. Very cumbersome. Also, it would be great if my search results would pop back up like they do on the Amazon app. We have been spoiled by how great the Amazon app is. It’s time to improve shopability Nordstrom.
Crazy making 2/5
I really want to like this app but when I’m shopping and looking at items in a search or browsing a department and I click out of the app to view messages or check an email, when I return I am back to the main landing page - losing my place browsing. I had plans for a big spring wardrobe update but this is so tedious I’ll shop elsewhere for now.
Never works 1/5
Love Nordstrom but this app never seems to work properly
I usually switch to regular website
it’s okay 3/5
i don’t like how when i exit out the app & i don’t open it for a while it logs me out & i have sign in EVERY time i go back into the app .
A happy customer 5/5
I am an old customer , However I dont live in the US but I order online and when I visit the US I buy from Nordstrom . They have the best customer care!
I don’t want to use Touch ID! 5/5
This app won’t work without my fingerprint. Nordstrom should not require my fingerprint.
Best value/price 5/5
By George OT
Lots of available merchandise in all sizes , helpful staff and welcoming atmosphere.
By Herlinda ramirez
Its good and they cool wallets and purses
My absolute favorite! 5/5
Nordstroms has always been my absolute favorite place to shop since I was a teenager. Many years have passed since then, but the quality of clothes and the service to their customers has always met me with superior satisfaction over the years. Thank you Nordstroms for always providing the best!
Wish list 5/5
The best thing about this app is the wish list, I can update sizes, colors, and mind changes almost instantly then buy later.
Everything that I have bought has been perfect the way they size everything they let you know your preferred sizing customer service is amazing
Worthless app 1/5
I try adding my Nordstrom card and it jus throws an error that my address that they mailed the card to doesn’t exist
Can’t check out and make purchases!! 2/5
Can items to my cart, but have never been able to check out and pay... very annoying because when I access through my laptop, the items I selected on the app are not in my cart and i have to re-select everything! What’s the point of having the app if I can never check out??
Very Well Written App! 5/5
Everything works as it should. Very intuitive, non-frustrating experience. :)
Island living & one stop shopping for the whole family 5/5
Living on an island has its advantages, but one major disadvantage is access to shopping. I love being able to log on to the Nordstrom app from my phone from anywhere to shop! I can also feel confident about my purchases because their return policy.
Don’t refresh after being backgrounded! 3/5
This app is good, EXCEPT for one huge thing. When I’m shopping, I’ve spent a good 15-20 min to set my filter and scroll through hundreds of products. So please, PLEASE do not refresh the app when I have it backgrounded for a minute or two. Losing my search is enough to get me so frustrated that I give up (thus losing out on a purchase). Please keep me on the tab I was on and do not refresh until I click on a new tab. Thanks!
Never works. 2/5
About 50% of the time the App doesn’t work!! So frustrating! With all of the money we Nordstrom shoppers make the company, their App should be functioning properly more than 95% of the time!
Easy online shopping, wish shipping was faster 4/5
I love shopping Nordstrom online. The search feature works great and I love the free shipping, I just wish that when in store pickup isn’t available that the shipping was faster. It’s up to 10 days to get something. That’s really unheard of in this day of Amazon and Zappos. Otherwise it’s great!
Love Nordstrom 5/5
I love this brands... the shipping... all of them... I love
Item Number Missing 4/5
I’m a little obsessed with Nordstrom. I spend many hours on the app daily. A lot of times I text my salesperson item number’s of items that I would like to purchase. Recently I’ve noticed that if the item sales out I can’t get the item number to send. I used to be able to get the item number which was perfect because a lot of times the item was still available in store. That way I could still get whatever I wanted. If you guys could bring this back I would appreciate it. Otherwise I love everything. Stop being amazing so I can save some money. 😩