I can’t give any stars since it has been such a nightmare to get return tags
Great service and quality! 5/5
By Nordy RJ
Great service and quality! Easy shopping! Easy returns! Nordy will always be my go to!
Love There savvy departments 5/5
And all their brand names and their own names and customers service and help you get in especially the Nordstrom’s café
My favourite store 5/5
Worse Ever! 1/5
Customer service is zero help and BEWARE if you use a E-Gift card and they refund you because your item was shipped to another city and days later your package shows up, INSTEAD of voiding the E-Gift card or taking the funds back from original payment method used; which was the E-gift card they AUTOMATICALLY pull from your cc WITHOUT your authorization! Once my E-Gift card funds are up I will NEVER shop here again!
Great product but slow delivery 4/5
By Sleeps with dogs
Great products but a little slow to get delivered.
In Store Availability? 1/5
You can no longer check to see if the item is available in store
Easy online shopping 5/5
As a mom of 3 little ones, it’s so hard to find time to get to the store and try on clothes and I don’t have a Nordstrom or anything like that near me. Nordstrom makes online shopping super easy and convenient for me with free returns—I don’t even have to go anywhere, I just schedule a usps pick up and leave package for postal person. The stylist clips are super helpful in picking items that fit my style and budget.
Paperless mail return does not work 1/5
It works from start a return to once you select USPS location. The print button does not work. I try all devices.
Promo Gift Card 1/5
By perfect yall
I was sent a promo gift card from a holiday promotion on 1/12/23 which expired 1/15/23. I tried to use it and was informed that it expired and there was nothing they could do about it. I called customer service, cashstar and Nordstrom.com and each person I talked to said many calls like this have come in but there is no recovery or replacement for the promo amount of $60 and nothing they could do about it.
First time in over 40 years of being a Nordstrom customer that I was disappointed in Nordstrom.
AmazIng Support 5/5
By Upoer Left Teacher
I had trouble with the app and messaged Nordstrom. They responded quickly and solved the problem.
Nordstrom’s customer service is gold standard. They seem to be the only company that still values the customer.
Thank you Nordstrom!
Men’s wear 5/5
By Nordstrom’s Finest
Literally the only place I shop and I love influencer status!
I love Nordstrom; they have never let me down.
Great product 5/5
I love shopping at Nordstrom because they have quality product and it shops very quickly.
I know of it came from there it’s going to be valuable.
Love Nordstrom! 5/5
I love the ease of shopping and the great customer service! I do wish that we had more stores. The closing of a local store forces me to do more online shopping until I have time to drive a distance. I am sad that online shopping has become the norm. In-person shopping is a preference so I can see and feel the textures of the items and actually try them on! However, the choices online and the ease of returns is still very lovely!
WHOOPI SWEATERS 5/5
I just bought another one!! They are so cool, we’ll made, comfy fit.
What’s not to like?
Shipping fast and free.
BTW, size down on these holiday sweaters.👌🏽🎈🏽
Poor Service and not helpful 1/5
I absolutely love Nordstrom and shopped there for years. Service is always top notch however I had an issue on the app and explained the situation it was pretty straight forward. I ended up being transferred to many different departments and 6 reps later.. they totally misunderstood what I needed help with then the lady said she couldn’t understand then the phone was silent. I was on the phone for 30 minutes with no resolution and definitely not the typical Nordstrom service. I’m so disappointed not sure what happened but it’s more frustrating than anything.
I love it 5/5
I love to shop here only one thing get fluffy ugg rain boots they are so cute! And everyone will love them
Nordstrom Online 5/5
The Nordstrom closest to our home closed so online is my option now. I miss wandering through the store looking a fun things.
My Favorite Store 5/5
I am so Grateful that we still Have Nordstrom.
There are so many reasons why it’s My Favorite Store.
I love that it is Family owned and the Nordstrom points system and there return Policy and there Personal Client services with Shopping and Alterations the atmosphere and design of the Stores
I could go on and on.
It’s one of the few stores that still has that Old School feeling of a business that truly appreciates there Customers!
All purchases 1/5
Looking at in store purchases only shows online. Am I doing something wrong?
Customer Service Experience 1/5
By good shopper/bad service
As a store that boasts of its exceptional customer service, Nordstrom rarely lives up to that promise. I thought the pandemic caused them to slip, but it is clear that an air of arrogance and lack of training pervades the staff.
This review requires me to provide a star, but they have not earned one.
My latest review 5/5
By dane L clark
I’d like to thank Nordstrom on the excellent service that they have provided to me over the years. Nice job!
My favorite store ever 5/5
By Nordstrom style
Love Nordstrom so much, sometimes I think maybe I would start working there!!♥️♥️
The best…. 5/5
Associates, merchandise, deals….I also like their café. A wonderful shopping experience. :)
The best customer service at every department. I love my store.
The quality of most things have changed drastically and not only has the quality changed but limited style for older women.
Friendly, Patience and Kind Staff 5/5
I’ve been shopping more at Nordstrom Rack Oakridge Mall. The staffs are very patience, very nice and kind like Ivan, Mindy, Margaret (?) and Tyler. They are all the best and great customer service. Tyler gives smile to clients no matter how long line is and tired.
They have a great and down to earth Store Manager.
Thank you for having and providing your clients a wonderful staffs! I really appreciate you all so much and have a blessed and prosperous New Year 2023 to you all!!
Very Satisfied Client
Long time customer unit l I heard about “trump club” 1/5
By Julie Bug 1976
What else is there to say????
Canceling orders 1/5
Do not count on Nordstrom to have items in stock. They canceled my order after 3 days! So upset with them.
By The kid MJ
Bloody amazing app
I like the store on line 1/5
The store on line is great but pricy, and to made it even worst the delivery timing is cruel. And they never have no discount code or sale. That will made it even better and more convenience
Poor customer service 1/5
My fiancé got me a pair of Louboutin’s for Christmas from another store. They were too small, so I was so excited I ordered a replacement from Nordstrom. About 30 minutes later, he mentioned that he wanted to take care of the exchange himself so I emailed to cancel that order. I was be canceled. At the same time it’s not going to arrive until January 6. That doesn’t make any sense at all, if they have a they should be getting here an awful lot sooner than January 6. My best guess is they haven’t and won’t ship for several days it looks like standard practice is to make cancellation difficult the customer.
Nordstrom cannot buy from the app 1/5
If you don’t live near a Nordstrom, they do not allow you to purchase gift cards. Unfortunately, I no longer live near a large city. Very sad since I’ve been a customer since 2007 and have reached their loyalty rewards levels. Too bad. I guess I’ll have to switch to another store like Neiman or Saks.
Order returned yk sender despite customer service call of 10 minutes 1/5
Not sure why you have customer service reps to call. Spent 10 minutes repeat the issue and address and none of it was saved on my account m. Called today when hot notice purchase wax returned to sender. The first rep didnt take notes that would be helpful to the rep today.
delivery was messed up
Product returned to sender. Never got it and can’t process return
Have to wait for ‘investigative team’ to review this and get back to me regarding refund
Please Reconsider! 5/5
I live in Kansas City, & Nordstrom had planned on moving from a mall in Overland Park to the Country Club Plaza in Kansas City. Due to the pandemic & subsequent financial hardship, Nordstrom decided to stay in OP Ks…As a big fan of Nordstrom & KC’s Country Club Plaza,**please** reconsider opening the new store to replace the old one & bring it to the Plaza!! Thx!
Nordstrom is the best 5/5
By seattles natalie
Nordstrom is top tier for fashion finds.
Customer care experience 1/5
It was my very first bad experience with a customer service person at Nordstrom Santa Anita. A customer care representative Nancy showed us an attitude when we were returning an item and she said she can’t find it in the system. Finally, she was able to find the receipt in my account and after she printed out the return receipt she gave it to me and without even asking if we still need anything else, she left without saying anything. We were still at the counter waiting for her but true enough, she really left and thought we’re done. My husband saw her just standing talking to someone and called her and said we want to return another item. She came back to the register and was not even apologetic of the situation. Instead, she reasoned out that we failed to hand over to her the other item we were returning. So, she is now blaming us for this. After the transaction, she didn’t say anything at all.
For the record, we are at Santa Anita Nordstrom around 6pm.
You associates just don’t care 1/5
This is the 3-4th time you have sent the wrong product ordered. No one cares and I have to pay $9.95 to return—-why
Campfire Talisman Ugg Slipper 1/5
By Paula Branday
This one star is one star too many. The review is for Nordstrom not the Ugg slipper. I ordered the Ugg Talisman slipper, paid for it and awaited the arrival. Nordstroms did not ever notify me that the order was cancelled. The only item my daughter ask for. No notification of cancellation. I went searching for my ordered item because it had not arrive. Nordstrom you are definitely no longer reputable.
Online shipping order 1/5
Very disappointed in my conversation I had with customer service today.
I ordered and paid $20.00 for shipping to have two pairs of pant’s delivered today, Tuesday the 20th 2022 one pair came the other won’t be here until Thursday. I did not pay 20$ to have one pair of pants delivered. It’s one order one $20 shipping fee, for both pants. I asked for a $10.00 credit. Not much to ask for considering this is Nordstrom’s.
Nordstrom’s can do better than this!
I am still waiting for my Nordstrom card? 5/5
Did you send it? Will I have it for the holiday?
I called because it’s been one month. And the new claim is that it is expedited mail. That’s not true. I am hesitant about any business angle with Nordstrom . A run around is a runaround .
Cancelled Order 3/5
By Amazing kmom
I love this app. You can find anything and it’s affordable!
Love Nordstrom 5/5
By My Nordi!
Nordstrom is one of the few stores that carry’s Born Shoes.
It’s great 5/5
Nordstrom Chenille Throw Blanket 1/5
Purchased three of these on October 7, 2023.
They look like I’ve had them for five years. They are coming undone. I do not recommend purchasing these.
Can’t search - can’t type in the search bar 1/5
Can’t search or type in search bar