“Sort by” is gone! 1/5
I’ve been shopping on the Nordstrom app multiple times a week for at least a decade and I will no longer shop Nordstrom until they put back the “Sort by” filter! I can’t believe you removed it! Please put this filter back immediately. I’m a very loyal customer but will be shopping elsewhere till it is back on. Thanks for listening to my feedback.
Fast shipping ! 5/5
Great quality , fast shipping and ALWAYS SALES . I literally received my items in 3 days!
My place 5/5
Nordsrom is my fave place to shop.
Best customer service ever
Fastest shipping hands down
Only place i can find exactly what im looking for the first time
Thank you 5/5
Thank you Nordstrom. Stay strong through these difficult times, you are by far my favorite store and always have been. I can’t wait for you to open back up!
love nordies 5/5
because they merchandise is quality and no hassle returns .. thanks
Difficulty getting into the App 1/5
By Bev D-B
Literally right now I am unable to get into the App. The “N” is just spinning...
Love Nordstrom 5/5
By fooh fooh
What is there not to love at Nordstrom’s❤️!
Where did “sort by” option go!??? 1/5
Please put back “sort by” option
Shopped At Nordstrom’s for 40 years 5/5
You can’t get better customer service, and the choices are unbelievable in every department, if they don’t have it they will find it for you or something that is so close! Way to go Nordstrom’s for always being so consistently leaps and bounds above the rest. Karyn Ambrose
By Alexander gama12
What happened with the app?! 2/5
Used to love shopping using Nordstrom app, not it is impossible to use.. freezes up all the time! So disappointed..
Customer first 5/5
I’ve been a patron of Nordstrom for over thirty years. My go to store for shoes, clothing, beauty. Never, ever been disappointed with service or purchases. Keep it up!!!
App Review 4/5
Overall this app is user-friendly and easy to navigate. I took one star off because it does not keep you signed into your account which is inconvenient.
Nordstrom is my favorite store for years 5/5
5 stars for the clothes and beauty selection
5 stars for the customer service
5 stars for the speedy delivery from Nordstrom.com
5 stars for easy returns if something from online doesn’t fit or from the store itself when I’m short of time to try it out
However, I’d like to see more fashionable shoes and bags.
There’s a lot brand names bags, I don’t mind it, but usually they are overpriced and I don’t wear, say Burberry check bags. Like you want to show off the world “my expensive taste”. I like simple high quality things that I could style by myself.
My favorite fashionistas are Gwen Stefanie for artsy unique looks and Jennifer Aniston for down to earth casual and professional looks.
I am loyal to Nordstrom for many years.
Best app for shoes out right now love it
Just a few things 5/5
The app is very straightforward and simple to use. The Style section brought it to a whole new level in my opinion, I’ve found a TON of great pieces through the inspiration boards as well as a stylist I’ve been working with through the app. I do wish there was a way to directly link pieces to my stylist rather than typing out the full designers name and piece and hoping she finds it. I also wish there was a way to move items from one wish list to another.
Deborah Levy, VIce President Employee Benefits at USI in Seattle 4/5
Delivery is very slow
Easy to use 5/5
This app is amazing. Easy to use.
I absolutely love shopping at Nordstrom’s. Their service is tops, let’s stop there for a moment...let that sink in...how many other retailers provide truly top customer service these days?
The products I’ve purchased from Nordstrom’s have all been of quality and a great value! I also collect points here on their rewards plan (whose name escapes me) I can use these on future purchases!
The app is very slow 1/5
I hate this app but the store is good
Plus size clothes 5/5
I had been a constant Nordstrom (North Hills, Pa), shopper for years because of the quality and variety of styles for plus sizes. As a professional woman, this is very important to me. However, 2 yrs ago, the North Hills store stopped carrying business attire and evening wear in plus size. There are casual clothes (jeans, tops, some skirts, jackets, etc.,) the kind of things you can purchase at Macy Backstage (I have). I’m really disappointed at the removal not business and evening clothes. Now, I simply don’t go. This is a perfect example of why stores are less frequented and on-line shopping is booming.
The App is user friendly! I love Nordstrom’s and love using the app.
5 stars all the way 5/5
I have been shopping at your store since it opened in Scottsdale AZ. You have the best customer service and selection of clothing!
My card 4/5
They keep rejecting my card though
Where is the button to start a return! 1/5
I can never find how to start a return. So frustrating.
items damage, 2/5
lamer set damage,
Love free shipping! 5/5
Always free shipping and fast deliveries, plus painless returns!
Best customer service 5/5
I switched from neiman Marcus to Nordstrom
I used to enjoy shopping with this app but as of today it keeps crashing
Simply the Best store—Ever! 5/5
I can’t imagine my life without Nordstrom💗! I’ve always LOVED this store from its impeccable merchandise to excellent Customer Service! It’s the one store I would pray not to close its doors—ever❣️🙏! When I walk into Nordstrom, I really felt like I’m home🏡. I shop and dine there and my Son even worked for them for a year😃..for me, nothing else compare to this amazing store😍!
Wrong shoe delivered! 1/5
I love Nordstrom’s, the service, the people are awesome. However I ordered these shoes, the wrong shoes were delivered. I returned them to the store. They did not have this shoe, I purchased others. But I still want the shoes I ordered, so I’m going to try it again! Hoping I get the right shoe this time!!! Please! An overnight or next day delivery would be great! I hope you read my review!
Thank goodness for Nordstrom 5/5
It’s hard for me to find clothes to wear. I’m picky. Nordstrom has a variety of options with an array of price points. Only wish their return policy was a little better. It’s hard for me to get items returned in their time frame.
Unable to add items 1/5
By tio divino 5
I don’t understand why I can’t add an item to my bag. Aren’t you trying to sell items?
My first time ordered from Nordstrom 1/5
I don’t like it!
The LSO delivery team wasn’t trying their best.
If they don’t deliver my shoes today. I won’t order from Nordstrom anymore.
Order no. 645435520
Face Recognition 1/5
When paying the bill, I have to sign in again. Why can’t I use face recognition. This is so lame and unproductive.
Last update has a problem. 3/5
I just updated the app today and now it won’t let me choose items. I click and nothing happens.
30 year shopper 2/5
By inga in AZ
Trying to get through to representative... high volume of calls, I know.
Trying to leave a review online from prior purchases..... “Choose a new Nickname” (after entering 30 different valid nicknames). Never did end up finding one to post.
Pulling Ivanka (or any other designer who isn’t blue).
Me having to clarify my address on several different dates ... and STILL discrepancies on my accounts when I shop (which has resulted in shipping errors).
Nordstrom was my first credit card at 16 years old in Portland, OR. So I’ve been around.
I don’t know how to explain.., but have seen a major decline (COV19 or not) in last 5 years in customer service. Again, clarifying it’s been ongoing for about 5 years. With CV19 going on... And I do have genuine customer service questions, I’m finding myself hanging up and wondering if I even want to shop at Nordstrom anymore.
INGA (original Nordstrom supporter)
Over priced out of style clothing 1/5
By Count L.
And a buggy app. Seems like this is aimed at rich soccer moms.
Clothing for kids 5/5
I love how I can shop for my grandkids and select name brand clothing at great prices. Their outfits are adorable and unique.
Nordstrom is awesome 5/5
Nordstrom has an outstanding customer service and not to forget free shipping and returns 👍👍 Wish I would have shopped on this website since I started shopping online.
Not happy at all, 1/5
called customer service and holding for almost two hours.
No Face ID 2/5
I mainly go into your stores because I like the personal touch and the store. I started using the app mor frequently because of the pandemic, but I noticed a big issue for me. There is no Face ID. Please fix in your next update. Thanks!
loyal customer = great sales! 5/5
Absolutely love this app. First thought obviously wasn’t the best but i have definitely become a loyal customer. If you stay loyal you can catch the great sales and save money while still being stylish.
Shopping bag not accessible! 1/5
I can’t access my shopping bag in the app. Doesn’t make it very easy to shop online.
Please fix new bugs ASAP! 1/5
App functionality with the new update is poor. App stops responding to product selection (when tapped), search functionality and shopping bag population after a few minutes of use.
Please update your beauty section!! 3/5
I don’t understand why beauty/ make up shades are mixed up. It’s not helpful in this case to try to be politically correct. When users are shopping online, it’s best to have the shades IN ORDER from either darkest times lightest, or lightest to darkest. This helps us to determine our shade since we aren’t able to physically see the colors in person. It’s also helpful to have a description (eg medium to dark skin with cool undertones etc) —some description of the color shade apart from just the product shade name.
I am finding that I’m having to visit other websites for the same exact product to determine my shade because the nordies app is so unhelpful in this sense. Other websites, including the brand, will have the foundation shade in a color order. This also goes for blushes and lipsticks...it helps to have it in some sort of shade range order with a description of the color.
I love love Norstrom 5/5
By Adriana Palhares
Perfect customer Service
Sending a gift to someone is not intuitive. I can not determine where I put the address and have ordered one to ship to myself by mistake. There is not way to correct this, it doesn’t appear.