Midnight shopping 5/5
The app allow easy filtering to narrow your desires. Also the app has easy access to sales and sizes.
Worst App 1/5
Terrible experience. App tells you to sign in even though your signed in. When you try to place an order, it doesn't go through but your card is charged. In fact, I was double charged. Customer Service did not resolve it until 1.5 weeks later, by that time the items were out of stock. I will mever shop at Nordstrom again.
Missing item 1/5
By Bazooka guy
Where is the Nordstrom service of the past??? I was missing an item from my order. I called customer service and did the chat feature and neither person was able to adequately resolve the issue. The clearly outsourced person I spoke with couldn’t even find a way for me to speak with someone else. My business will go elsewhere.
Super easy experience 5/5
Super easy even when I purchase multiple items individually. No hassle of fees, password authentication etc. love to come here and buy more stuff.
Nordstrom never disappoints!! 💕❤️💕 5/5
By Jade Hollee
I always find what I’m searching for. If I get it home and it doesn’t work the return process is a piece of cake!!
Good store. Need better picture quality. 3/5
By Michigan Drew
I love Nordstrom but they need to up the resolution on their product pictures. You cannot tell at all what the fabric is or any other detail, even though the zoom feature allows it. Not good for a premium store.
Love the app…but 5/5
Update (11/29): They fixed the issue! Thank you
I attempted to remove my previous address from address book, but the screen becomes stuck with the N logo spinning. I’ve removed the app, re-installed, logged out and logged back in. Only once did it display the address. When I swiped to delete the spinning commenced again.
Decline in quality and customer service 2/5
I have been a loyal customer of Nordstrom for years and I’ve sadly noticed a stark decline in their customer service. Perhaps it’s due to COVID, but my previous 5 star review of Nordstrom has fallen to 2 stars. Out of my last 3 orders, only 1 has come to me with all the correct items. Unfortunate to see this decline as a card holder. I’m optimistic things improve as we assimilate to the current context of COVID, but if not I’ll have to cancel my Nordstrom credit card and seek out other options.
I have tried numerous times over the past weekend to buy. My apo tells me to check contact info when I go to check it says “We have hit a snag” I called customer service who said there is no issue. Clearly there is…
I just want to buy on my apo missed something great deals because I couldn’t purchase.
EXCEPTIONAL IN EVERY WAY 5/5
I have been a long time Nordstrom shopper because I find their customer service, selection of products, competitive prices and easy to purchase and return policy in addition to shopping both in stores or online. They are exceptional in every aspect of shopping, including listening to their customers wants and needs. I love that if the store doesn’t have it, they’ll find it at another store or online and send it free to my home. If it doesn’t work, I can return it free of charge to either a Nordstrom or a Rack. I also greatly appreciate their perks for customers. I get free alterations, free personal shoppers and invitations to select events. It’s fantastic or I would not be a lifelong client.
Great selection but returns take forever. 3/5
Returns take forever to post on your account. Just be aware that you will have to pay off the account charges then when your returns finally post you have a credit sitting there for a while.
You type in something in the search bar and get everything but what you typed. Not the best app, needs work!
Why I Love Nordstrom’s 5/5
By Little Texas Sunshine
When I , buy something At Nordstrom’s, I , don’t have to worry whether it’s going to look cheap or fade or shrink,(as long as cleaning instructions are followed)! Also, should there be a problem with how it fits or should it not look as picture shows, online, I know this store will honor it’s return policy!
I, have never had a problem with this store!
Great Customer Service 5/5
Love shopping in your store please express my thanks to your employees
Thanks Pat Bonds Franklin Tn 37067
Customer Service 1/5
Their customer service representative was extremely unhelpful and rude and did not understand the situation. I have never experienced Nordstrom not being able to accommodate me especially when I had all the information they needed regarding my credit card. No thanks to the woman I just spoke to on the phone, I have to wait 7 to 10 days to shop according to her and lose out on all the items that I’ve painstakingly looked for for the last nine hours. Thanks Nordstrom it’s been a fun day!
Fine app…but scrolling is jerky! 2/5
The app is fine and has some good features. Much better than using the web. BUT, the scrolling of results is jank. I have an iPad Pro and it’s dropping frames like crazy. Maybe move your image decoding off the main thread? Or maybe use a sizing cell to cache text heights? Or maybe limit the auto layout in your collection view cells? Please!!!
I’ve been a Nordstrom shopper forever,, I am just in heaven right now !Always the bes, always everything.!!
Great store 5/5
Always a surprise. Sent granddaughter boots. Didn’t fit. Were lost in return mail. I will have my account credited just the same.
Confusion with Nordstrom Visa Platium 1/5
I cannot seem to find a link or app to see what I purchase from anyplace else with my Nordstrom Visa Platinum! If I purchase
Something in Nordstrom the purchase shows up immediately on my Nordstrom app. So why when I buy a item from Amazon I can only see the purchase on my monthly bill or if I call and ask?
It is the stupidest thing that I can’t look in the middle of the month items I charged!!
If I can’t keep track of my non-Nordstrom’s purchases what is the purpose?
It also seems that I don’t get points for those charges either! I’m wondering if I should go back to my standard card and get a charge card that I can track and get points for??
Horrible UX 1/5
Users must shop & purchase anything in their cart while viewing the app without any interruption. After 3 attempts of trying to holiday shop, placing $700 in my cart, I paused to pour a cup of coffee (less than 2mins) only to come back & find the app completely closed my session, closed everything I was looking at & emptied my cart. This happened 2x before but I thought it was something I did. After spending an hour in front of my device as I get ready to check out, it’s all gone. Beyond frustrating & horrible user design. It’s clear the Developers didn’t spend any time testing all the use cases.
So easy to shop and find any order I’ve ever placed. Tracking is a breeze.
Love the online store, in store is always amazing but so much more selections online and the app is so easy to use!
Not hearing Customer Service 1/5
I made 2 calls Monday nite trying to buy Lagos earrings, but gave up. It was too much trouble. The first woman was on a bad phone and was asking me to do too much entering my info. I wanted her to help me with buying with my
Nordstrom Notes. Then I called back and the man had an accent and I couldn’t understand him. Too much work to buy over the phone as I
have done so many times over the years. Nordstrom’s used to be easy and fun.
Would appreciate a call 215-561-4005.
Just a Question From MANY Shoppers 5/5
How could you close your Naples Florida store and leave us with Macy’s and Nordstrom Rack? Yet you leave open stores in many questionable communities. People are moving down here in hordes. We NEED a Nordstrom here. Bad move on your part.
Best way to shop 5/5
Nordstrom make shopping so easy. The quality is always as you would expect, shipping is always free, returns are always free and the selection is awesome. Without leaving the comfort of my home. And getting gifts in the mail! I love love Nordstrom online shopping
None in my size 1/5
I need shoes in my size 6 and a half and 7
Fabulous app 5/5
Good for everything
Poor customer service 1/5
Poor customer service
No more sort by price low to high? 1/5
Seriously? Sponsored results in your own search results?
If I wanted a pair of $200 boots I wouldn't have sorted by price low to high in the first place. Talk about a desperate cash grab
Overall good with a few persistent issues 3/5
I’ve used the app for several years. Until a few months ago, it worked without issue, but for the last several months, it consistently doesn’t sort correctly. When choosing to sort by “Newest First,” I constantly get a mishmash of old and new stock returned as New Items. It’s frustrating to have to sort thru every item only to find new items at the end of the list and old stock at the top. Can someone please look into why this persists?
This site works good. They have tall clothes
Good for ordering but won’t let you change default shipping address 3/5
By St Martin Friend
Mobile app has a bug that didn’t let me change my default shipping address (though it had no problem changing my billing address). As a result my order processed with my old address. And I wasn’t able to cancel it. Still can’t access the Address Book on the mobile app despite deleting and reinstalling.
Very different on iPhone vs android 1/5
Hard and annoying to start a return on my new iPhone, to the point that I pulled out my old pixel to do it. On android there’s just a button to click, on iPhone it seems that I have to enter in the order number, which I couldn’t even copy from elsewhere in the app. If this doesn’t get fixed I’ll likely stop online shopping with Nordstrom.
Deteriorating Service 1/5
Nordstrom has been the best of the best for free shipping and returns for the last 5 years. Customer Service as well. Unfortunately the time it takes for shipping on returns to credit has become so long I will no longer purchase from the store online. Returns to the store don’t work when you live 3 hours away. When it takes 2-3 billing cycles to credit an item returned by usps within 2 days of receiving it, you receive interest charges. Not okay. All GAP/ATHLETA/BR returns are ups free returns and credited with 10 days of the return ship date. That is how it should be! Nordstrom take note please.
Bumpy checkout experience 3/5
Overall, the app is pretty smooth and very helpful for shopping. I love using filters on the search results, to really narrow things down. The wish list feature is so handy. I’m glad to see PayPal is accepted at checkout, although the experience could be improved. It seems like there’s extra steps compared to other websites I’ve used PayPal with. And then PayPal didn’t work. I had to go to the Nordstrom website in Safari to complete the checkout. The app desperately needs Apple Pay, which is usually super speedy and easy.
Ordering products 1/5
By STIFF 1969
Have had several negative issues when it comes to ordering things
1 -order a pair of Sneakers ( only sent 1 )
2- re order and was sent to the wrong address
And billed the wrong credit card without my permission.
3- placed order on 10/ 30 and have not received my stuff and no one from Nordstrom can give
Me a tracking number would not recommend them to anyone.
Variety range of bands 5/5
Verity range of models, brands with good quality.
It was returned 5/5
By burberry short
Too small, need the credit back
I returned w the pre printed label from usps that came w the shorts
Slow shipping 1/5
By cust ree
Every order I’ve placed is extremely slow in shipping. I hesitate to order more based on delivery! Come on Nordstrom step up the service! Then I went to Alderwood Mall. In stock sizes disappointing. Not one sales associated even approached me.
Difficulty in updating account. 5/5
Could not access my email at my account space.
Great shopping 5/5
Easy to use app
Love Nordstrom and their service! 5/5
I’ve been shopping at Nordstrom since the days of the half moon shoe checker…it was a little raised area with steps we got to walk up and onto; it was a small platform for the shoe experts (and our Mom) to check the fit.
It’s also where we got our “Nordy” shaped balloon.
My stylist, Leslie, makes it super easy for me. Leslie reminds me of multiple points days (like right now, 3x!!!) and voila, I get to shop and earn extra Nordy $$!
Nordstrom is the hometown place we get to go that brings back warm memories, and where we create new ones with our next generation.
By deep virmani
Your online customer service is beyond hopeless.
Returns capability does not work in app 1/5
The app has issues when trying to return an item:
1) it won’t accept my email address. It throws an error and when I CUT/PASTE the email address it accepts it. IE I didn’t change the email address, there was no typo
2) If you select “download and print” the return label, the app does not download the file nor does it offer a PRINT button. So you cannot print or download.
3) after all this I went back to the order to see if I could find the return label, and see if I could print but it does not show a return was started.
I repeated this return process twice with the same results. I updated the app and repeated the steps a third time with the same results.
I had to contact customer care, and they were so helpful and especially considerate which is what makes Nordstrom’s company great. He initiated the return on his side BUT the fact remains … this shopping app doesn’t allow for “download and print” types of returns at this time.
Message feature 3/5
The app needs the online chat feature
Mr. Willis 5/5
By Mr.Man II
We got time. Out the park !...
Sheila at the greenfield store gave excellent customer service! 5/5
By cb moving
Thank you Sheila for going above and beyond today! You came over and saved the day, as the person at the return area was new and needed help, you were able to come over and find the issue and fix it!
5 star service!
You are a great multi tasker and wonderful ambassador for Nordstrom Rack at greenfield near crown valley park way. Thank you for being assertive and quickly helping out! I will be back to shop at your store more often especially w great employees like yourself! Keep up the great work and see you soon!
Please change “sort” filtering 3/5
Please please please - fix the filtering on the app. When I sort by “percent off” or “newest” the product remains the same as what’s “featured”. It’s like the “featured” algorithm trumps everything else. I now have to go to the advanced filtering on the side and select “sale” which doesn’t always stick if I toggle back and forth between men/women etc. The fact that I can’t sort by “newest” makes me feel like I am missing out on new arrivals. I go to new arrivals -> women etc and still see the same (sorry) JUNK. I sort by “percent off” and nothing changes - what the heck. Then I sort by “newest” and I see items I KNOW are not new because they’re either on sale or old ones I’ve seen. I’ll spend a lot more money if I can easily browse. Just saying!
Can’t get to Nordstrom.com because I have an old iPhone 1/5
My phone is only capable of IOS 11.5 and I cannot shop. I am a frequent and loyal customer but you just cut me off.
Your prompt says if you have an older system you are fine but it is wrong. Same for Rack. Please help