Love everything here ! 5/5
Great customer service and atmosphere. Always find nice trendy clothing and great quality beauty products ❤️
I use this app for entirely too many hours each day. Since the update this past weekend it’s gone back to crashing every 20-25 min or so. It still would be nice to leave product reviews via the app but still no update on that feature.
Hard time placing orders via app 3/5
Every time I try to place an order via the app it malfunctions. One time it said the order was placed(I took a screenshot) but it never arrived and when I called customer service they let me know it didn’t go through. Most recently I entered in my new shipping address and it continues to indicate that I need a contact address!!!! Ughhh I’m never going to get my items.
Love Nordstrom 5/5
By Lara S.-Edmonds, WA
From the App to the website to the store, Nordstrom makes it easy to shop. Their retail clerks are always friendly and want to help.
I love shopping @ Nordstrom 5/5
I love shopping here and especially returning my products its always been easy and smooth experience.
Like shopping with the app 3/5
I like shopping with the app, but it seems over time the updates have made things worse. I use an iPad and when I zoom into an item it cuts off half of the photo and the next item photo I swipe to is fine. This is truly annoying as the first photo is always the front of the item, so for example I can see half of the front of a wallet up close and I can see the backside completely. I also hate having to login just to see what I put in my cart. It’s just inconvenient as a lot of the time I’m checking what I put in and not quite ready to check out yet. I would love it if the team could make some adjustments and I could just get back to fun shopping again. Thanks.
The app works great for the most part but when it comes to deleting stuff off my wishlist, it’s always giving me problems. The delete button doesn’t work when I am trying to eliminate something of my list. Please fix.
Lost data 2/5
By Brijean err
This app constantly logs me out and looses my credit card info.
By Jocelyn Haines
Good place/app to buy all my designer products at a really good price!
Love ordering online and picking up in store!!
Better than ever 5/5
By NAC in Texas
No matter what I’m looking for, I can always find it at Nordstrom‘s. Thank you for being true to the American woman and our style.
First and last time shopping here! Customer service is Horrible!!!! Very fun can’t reach a manger!! I’ll never open another card here again I’m closing my card nvm again.
Love the Nords! Favorite store and amazing customer service!
Love Nordstrom but this app 3/5
This app is always either having issues and will not populate everything or will not delete items from the wish list. Other than that, I love the store!
My shopping go to 5/5
By PR girl 5
Love this app! Easy to search and save faves. Suggest to send alerts when something on your wishlist is on sale or changes in inventory.
Great but needs work 4/5
Before the recent update you used to be able to tract your packages from the app. I wish they would properly fix the issue
By Amanda Lee📒
I absolutely love Nordstrom I get everything from there. The app is so amazing and easy to use. 10/10 recommend. No problems. Love it!!❤️
Going above customer service 5/5
By Symon 10
I was ill and was missing the return date deadlines due to this.
All I had to do was go to the Rack with my returns I had for both Norstroms Rack and Norstroms. The two cashiers which I am upset that I lost the card , they were so helpful.
I did all my Christmas shopping at both stores due to the quality of service of going above and beyond.
Thank you Norstroms you are my go to store always !
The two cashiers i feel one perhaps in management helped me did my returns with speed and accuracy. I will always remembers how compassionate they were . They knew I was still ill and got me checked out fast . Grateful and returning to both stores as soon as I am well !
What happened to landscape orientation? 2/5
By Crappy Timing
Normally love the app, and have had great experiences for the most part. Absolutely HATE that it no longer works in landscape orientation. Hope a fix is coming.
Slow to load and filtering.... yeah right!! 1/5
Anytime I click on a group to begin shopping.. example: women's jeans. I get the ‘N’ circle of death. Sometimes it loads, sometimes it doesn't. And ANYTIME I try to filter results I get the circle of death and then after 10 seconds... “Something went wrong call...” Eh no thank Nordstrom, I’m not calling anyone just fix your dumb app. While you’re at it, fix Haute Look too!
Missing Items 2/5
The items that are on the website are not in the app. It is completely frustrating. When on the app it says there was 167 plus sized items. 19 tops. 5 dresses. I go on the website and there is thousands. It’s been this way for months. What gives? I am a long time customer and am getting to the point I give up and just don’t buy anything or get it elsewhere.
Love Nordstrom 5/5
I love ur return policy! Makes me want to buy only at Nordstrom!
Also I love ur App easy to browse and shop!
Not sure what’s going on but it won’t let me check out 2/5
Every time I try to reserve or check out, it tells me “Could not find the card card with ID # in the list”
I already tried putting in a payment method and it still doesn’t work. I’ve tried uninstalling it and reinstalling it but to not avail. Other than that, the app is super helpful and easy to navigate.
I absolutely love this store. I don’t even do reviews.
Home sateen sheets 5/5
By love theses sheets
These are the best and softest sheets EVER!! Worth every penny.
Nordstrom is always in line with the times. This app is by far the best retail app out there; simple, straightforward and easy to use. Their customer service is outstanding always. It’s so convenient that Nordstrom is my first and mostly primary place to shop. App is very addicting, not so great for the wallet.
Mostly great 4/5
I love Nordstrom but I’ve been disappointed with the petite clothes for the past few years. They seem frumpy and baggy. The floor that carries petites at the Flagship store in downtown Seattle is looking sad and disheveled. I also am disappointed the petites have been intermingled with the regular sizes. I get discouraged looking pretty quickly.
I’m also not a fan of the makeup setup. It’s crowded and it’s difficult to browse.
I feel like both of these departments are now geared to a lower end shopper. I think there are plenty of us who don’t mind to pay more for quality presented pleasantly.
All other departments are still great, thank goodness.
Love love love 5/5
Love everything about Nordstrom. Free shipping, customer service, selection!
Wishlist problems 2/5
The wishlist items are no longer added chronologically. It’s a jumble of older/newer items and there’s no rhyme or reason to it. It changes every time I add something or even when I don’t. And I’m not talking about when items moved downward in the list when they sold out. That actually made sense. This new wish list methodology (if there is one) makes no sense. PLEASE FIX.
Original review-I've used this app for a while, and most of the changes they have made over the years have been positive. I don't love one of the more recent changes which is you can see fewer items on your wish list at a glance. The rows used to hold three items now they only hold two items. If the app had an option to request that we were notified when one of our wish list items goes on sale, it would be practically perfect. But it's actually a very good app compared to most department stores.
The best selection 4/5
I love that you have a great selection of beauty brands.
Shopping at Nordstrom Somerset 5/5
By Dell Inspirion Laptop
I only like shopping here because of quality and compared to other retail stores I always get great customer service they always make you feel welcomed the minute you arrive and the aptitude of sales representative is in a upmost one of a kind comparison to other stores
Great app 5/5
By Ms. RN
Easy to use
I love Nordstrom !!!! 5/5
By Chitown Pat
I am done with other retailers. Nordstrom is the only store I shop at. The merchandise is great and the customer service experience is always on point . I have never had a bad experience at Nordstrom. Thanks
Not Getting My Rewards Points 1/5
I have been having trouble receiving points for my purchases made using the Nordstrom iOS app. I called customer service w to sort it out, but felt that the representative didn’t try to understand what I was experiencing and assumed I was doing something wrong on my part. I explained to her that I had made multiple purchases USING THE NORDSTROM APP and I clearly stated that every time I made a purchase, I receive a message that clearly says “You’re earning Rewards points on this order”, however my points balance had not changed for several months. She seemed to go on script and regurgitate how the rewards system works. I’ve been shopping at Nordstrom for years. I know how it works. She also told me I had to put my phone number in the app before completing the purchase. Nowhere in the checkout process on the Nordstrom app are you requested to put in a phone number. I felt like she didn’t fully understand how the app works. She did end up helping add points for multiple purchases (nearly 900 missing points) but I don’t even know if I recouped them all (she couldn’t tell me) and I didn’t really get a permanent fix to my problem. Her solution to me was to make sure my points get added after an item has shipped. If not, call back and get them added. I do a ton of shopping on the Nordstrom app! This is very inconvenient and unfair for someone who spends a substantial amount of money with this company.
Love Nordstrom, but app is slow and crashes. 3/5
Love shopping at Nordstrom, but the app tends to run slow and the wish list crashes a lot.
Filter out bad brands 4/5
I use the app regularly and I like it! But I wish I could essentially permanently filter out brands that I don’t like - in this case brands that don’t care about the environment, like TopShop.
Online Shopping 5/5
By Ms. TWoods
Nordstrom’s online shopping is user friendly , I love how I am able to follow my order and how returns are easy and free . I also like how they put outfits together for those who are challenged style wise.
Too hard to start a return via the app 3/5
By la s lo ca
Location Sharing: Always? 1/5
In order to reserve an item online, this app is requesting I let Nordstrom have access to my location “always.” That’s ridiculous. Even my GPS apps allow me to toggle location settings to “only when using the app.” This is completely unnecessary for the function I am trying to use. I’ve put in my zip code and selected the store I’d like to reserve and pick up from. Why does Nordstrom “always” need my location?
Used to be a great app 2/5
By Barb in Texas
I use this app primarily on my iPad Mini. It no longer will open or change to landscape mode. Looking at it portrait isn’t as good of an experience.
bug - no purchase history 1/5
By pupu platter
With this latest update none of my purchases appear in the app. As soon as I login on the browser I can see the full purchase history but the app doesn’t show any of them.
Portrait only now? 1/5
Who’s idea was this??!! great app until we are forced to use now in portrait only mode. Very frustrated with the update. Please make it possible to go back to the previous choice of both sizes
Internal Service Error 1/5
I love using the app to shop however I have been unable to purchase because I get an internal service error when I go to the cart.
Don’t bother- they can’t fulfill your order 1/5
The app might work great but it is not synced up with inventory. Nordstrom may or may not fulfill your order. It’s a total toss up! Picking up locally may seem like a great idea, but the app hasn’t a clue if the inventory is actually available. Same goes for delivered items.
I’ve had 3 items cancelled in the space of 5 days. Ordering is more like requesting...so I wish you the best.
Add Apple Pay 1/5
No Apple Pay makes this app useless
Love it 5/5
Excellent store, love every single department my kids love it too, looking forward to shop more... thanks
Easy, saves time 5/5
Great job in creation on this app for easy accessibility
Love but I miss my wishlist 4/5
Love Nordstrom and love the app but the wishlist has not been working for over a week
Best experience 5/5
By professional george
Best experience ever