Locks up my internet connection 1/5
I installed the vpn app on my iPhone and iPad. When I started using one or the other in the morning, around 10 a.m. EDT or so (after a few hours of connection?), it completely disables my internet connection. I do not have vpn on my PC but it gets disabled on WiFi like the i’s. I have to turn off my router and modem (not sure and don’t care if both need to be) to get my internet back. Everything has been fine since I stopped using Norton vpn. I haven’t been able to try it on other WiFi connections but I upgraded to use when I travel infrequently. I tried to start vpn in Norton 360 on my pc (W7 pro.) but thankfully it doesn’t want to run. Fix this mess or get out of the vpn market. I am starting to wonder if those pcmatic ads are true ...
Not Happy. 1/5
I downloaded the program and it worked as far as installing the program but it did not add the Icon to my screen. You cannot get into the program without going online when you do not have an icon. I have gone onto the chat with Norton five times, I have called them Three times and no one can help me find out how to get the icon added to my screen.
One told me to uninstall the program and reinstall it. Well you cannot uninstall without the icon. Don’t assume that the support people know their product. That do not. I tried to cancel my subscription and delete the program another way. Can’t do that either because I paid it for a year. So I’m stuck with a program that no one can help with. I still have to go to the App Store search for the Norton Secure VPN program and click open to get into the program to make changes or turn it off.
Besides that it seems as thought the program has slowed my internet down considerably. Wish there was someone that I could talk to about this. Therefore, count me as Not Happy.
Not up to par with Norton standards 2/5
Extremely slow. I use Norton for my pc so I was really surprised when this didn’t work out.
The worst 1/5
This is the worst app ever
Caused more problems than it fixed 1/5
Tried this app for about a week. After a few days I had bad connection issues with my iPhone. I also could not open a lot of web pages.
As soon as I deleted the app and rebooted the phone, all problems went away.
Expect more from Norton 3/5
Confuses certain apps that are expecting a sign-up from a unique IP address. Interferes with regular flow of work every now and then. It should work silently in the background.
Doesn’t do the job 1/5
By inkstainedwretch ,retd.
By now, one would think the Norton outfit could make a really good VPN - while it may hide content, when used over Verizon’s easily ID’d FIOS lines, it seems to still allow tracking to the location of a wired device - or track the location of the tower serving a wireless device - how do I know?
Yesterday, using my i-phone as a terminal, Firefox/protected browser mode/alleged trackless Duck2dGoose search/most secure mode, full Norton Secury/Dual router system ala Steve Gibson/no data over cellular/Norton VPN to call up a newspaper six states away, With an ad: “for people living in Mytown, St. -a restaurant a half-mile away!”
Clearly, something is wrong here - probably too small an encryption key, and only a single-stage reception/release point v. a thoroughly protected TOR system that would scramble even the type of data going out (html? Pop3? FTP?) to central location, distribution to one of a dozen N. American sites, then reception and turn-around. The Norton firewall also prohibits site blocking, by name or URL or UID.
And worse, Norton-branded “high security” router is a no-go folks, it can only be programmed from a wireless device. OK, I’ll have to use TOR , and run the risk of timeouts 9 out of 10 times, or just give up my home PC for random wifi locations, until one of the most respected names in the biz can get it right again (the cursed thing is Verizon FIOS provides the best quality service, and since we rejected high-security smartphones made in Canada and Motorola sold its phone division, Apple makes the highest quality Portable terminals. Then again, the Internet wasn’t designed for commercial service at all, and ignorant users, coders and equipment designers are all doing a C- at best job.
Idk if it cancels 1/5
By Human Judge
I donut know if after I say yes to the 30 day free trial, then delete it, it still keeps the 30 day trail and then makes you pay.
Yes is good 4/5
By Lokito %
Works Great On Phones & Tablets, But... 5/5
Pathetically slow on desktops, laptops. Network bandwidth went from 800 megs to 80 megs. That issue was supposed to be fixed.
Great for browsing most sites but still has some security issues that can be hacked pretty easy. But I do like how it blocks ads and pop ups
Don’t do it you are forced to pay $30 each year, even if it’s an accident. Do not get app! Apple, take down this app, PLEASE!
It’s ok 3/5
When it’s on I feel so much more secure on the Internet now that I have Norton VPN. It’s off more than it’s on. When it’s off, I can’t do anything with my phone. The system needs work
Everything was good until about a month ago 3/5
Now it seems that hackers have found a way to conveniently put it into the connecting status when I connect to sites that can be exploited. Now I have to keep looking down at the icon and disconnect and reconnect as needed. I was reading a report last night and realized it had been disconnected have way through; which means someone could have read have the report. Its time for another update. It also looses its connection very often even if the computer is sitting idle it’s not as secure as it was and I’m not sure if it’s safe anymore.
Still needs more work 2/5
App still has connection issues wheee you have to go into the app & select connect (sometimes this requires a few times to do). At times the icon on the screen at the top will show as connected but in the app it shows a pic of the entire North America continent & below says your data & device are NOT secure & may be visible to others (it says a lot more but that’s the gist). When it does decide to connect, sometimes it will have a green indicator plotted on the map, sometimes not which makes me wonder if it truly is connected. Please continue to fix this to where it is reliable & not something I have to go into the app to either turn on or confirm that it’s actually on since the screen indicator says yes but app says no.
not work on same apps 4/5
no work on apps like fox or nat geo from mexico
Like it ? 4/5
By Grannie. Linda
I like the idea of security. But would like to be able to share it also with my husbands phone. I was told I could add additional family members but the only thing I can install is on my phone and it's limited at that. If someone could explain to me the procedures, I'm sure this would be a great app. Love that my location is anonymous, And my Wi-Fi is protected. Like having the ad blocker, and knowing that my information cannot be read. Seems to be working just fine other than the sharing. Thank you
Works fine but slower than hopped 4/5
Use Mediacom cable at contracted 125 mbps speed. With Norton VPN now seeing 40 to 50 mbps on all devices which includes iPhone XS, 2 computers and two iPads. Product is user friendly and not intended for geeks in my opinion. Satisfied with product.
By PART TWO !
Lol I’m just using this for v bucks
Same Problems.... 2/5
As everyone else. I just purchased this app a week ago. It won’t stay connected on either iPhones Xr. Then I didn’t finish my install on one phone & I went to do that & it told me I’d reached my limit of 5 computers! How could that be when I’d only successfully gotten 3 of 5 installed? Really ticked me off! I was tempted to ask for refund. So, we’ll see if they get all these bugs fixed before the fee doubles in a year. If it’s NOT fixed, I will be canceling my membership as $80./yr for a non properly functioning app is ridiculous!
Norton VPN 4/5
NORTON is the Best, When it's Working.. It seems to be getting better as you plod along Fixing the "Bugs".. I have Numerous Norton 'Aids' for Years & even with some 'Glitches' THEY ARE STILL THE BEST 👍....LCH
Absolute BS 1/5
I downloaded the app for what is advertised as a “ 30 day free trial” as I completed the ok for the trial, I was immediately billed $32.65 for an app I canceled and deleted off my phone within an hour.. I don’t suggest anyone agree to a trial with this app as ITunes states they don’t feel my issue warrants a refund.
Always shuts off. 1/5
By J - it's me
When I buy an antivirus program it runs 24/7
Norton VPN SHUTS OFF all the time.
Are they saving server reroute money ?
I paid for a24/7 VPN,
WHY Does it always SHUT OFF
Don’t waste your money 1/5
App continuously disconnects....very unreliable.
Terrible. Always have to reconnect and that takes it forever to do.
STAY AWAY - The rating keeps going down...was 4.6 1/5
By Br1ght Ideas
Update 3/9/19 - Now, the only way you know this VPN has failed is that your browser or other apps quit responding while in use. And by-the-way, when this happens your data is exposed. I’ve cancelled my subscription which auto renewed in April. I had to contact support to have them do it because their website redirects every attempt to cancel to a questionnaire which when closed, leaves the auto renew turned on for the account. Such a crap way to do business. To bad too. Norton is leveraging its good rep to sell third rate software at best. I’m just happy to get rid of this garbage.
___________________________________________________________________Update 2/12/19 - This program had gotten better...prompting a retraction, however, since the last update: Now when the program drops the connection, which is once again often, it still shows an active VPN connection in the status bar at the top right corner of my screen. When I open the app it shows a map of North America and says I’m connected and displays a green circle around the map but both my data and device are described as “possibly visible” and “exposed” in the descriptions. So basically it looks like everything is good when the app is closed but I’m not protected by the VPN and only become aware of this if I open the app. I would post screen shots if I could. Then I have to disconnect and reconnect several times to get a working connection. I am using a 2018 model iPad so it is not my device.
I keep paying for this because I really want it to work and trust the security of the app when it is functioning correctly. It is starting to seem silly though. ___________________________________________________________________September2018-The program constantly drops the connection and needs to be restarted over and over and over...before it reconnects. Once it reconnects its a toss up as to whether or not it will stay connected. I've used Cyber Ghost and even the free version of that vpn worked better than this and I'm paying for this.___________No, I did not contact tech support. This is sold under the Norton product name. Norton has been around almost as long as the internet and has built a solid brand in device protection. That this is not a 5 star rating is disappointing for sure.
Works fine 5/5
Seems to work well thus far
Consumer Cellular 4/5
Works great for Wi-Fi connection but blocked internet connection when on Consumer Cellular data plan.
Is not free 1/5
After I follow the download instructions and next page says after 30days will automatically charge $29.95 such scream!!! I thought suppose it’s free. 🤬
Costly app. Was not told when purchasing product at Norton (based on recommendation from Rush Limbaugh) that I would have pay $30 year from Apple Store for EACH devise. That's $150 per year for the five devises my Norton plan provides. Then reading here about problems folks are having.... going to request refund from Norton. Pretty tricky
Does a good job... 3/5
Works well on my iPad. I had an issue where I had to erase the software and re-install because when I selected Romania the VPN would no longer connect to anything. I have not tried that again...
Connection Problems, 1 license 1/5
I tried this and had two problems.
1. Difficulty connecting to the VPN server. It would connect initially without problems. Reconnecting after my phone went to sleep for a period of time was impossible.
2. Only one license is included. I cannot cover my phone and tablet with the same subscription.
By Chief 4501
So far very reliable no issues I see no bugs so far.
I rate it good 4/5
It seems to be working well. The only trouble I have had is consistency on my wife’s Samsung google
Chrome book. At times the app doesn’t activate protect mode when she turns on her laptop. She likes to shop for food deals on line and add trackers don’t constantly track her. She gets so tired of ads popping up on Facebook reflection what she was searching for. I have Norton vpn on both our iPhones an my home pc. So far, love it.
Don’t waste your money 1/5
I wish I never bought this, I’ve not had it one full day and I already have had enough of the program not working. It fails to connect every time I get on my phone, often knocking me out of my home WiFi. All the devices I have this on have the same issues with it failing to connect.
Turns Off Automatic while online 3/5
The app is effective in protecting but frequently turns itself off while in use and must be checked frequently to be sure it’s on while online.
A trial really 1/5
I was trying to Wachovia a move for free and it tells me to download it and I do and right away I had to do a trial this is the worst. Although it is free after the 30 days it automatically takes money out your apple account! mean seriously!
Don’t buy it here 1/5
I was very excited about the possibility of secure connections over public networks. I was also looking forward to protecting all my devices, as the advertisement claimed: 10 devices fr $3 a month. However when I have it downloaded it from the Apple App Store, I could not connect, and had to chat with the customer support. After about 30 minutes online, restarting iPhone and deleting and reinstalling the app, I’ve managed to connect. However during the chat with the tech support person, it transpired that the $29.99 charge is only good for one device. He said that if 5 or 10 device licenses could be obtained only through Norton website, for the same price as I device license at AppStore. The bottom line: the app is not without bugs and is hard to install, and it is better not to buy it from App Store.
Hello, I can not unsubscribe from Norton VPN ... I want the cancellation and I can not do it for the app or the website.
Be connected and be secure! 5/5
By pjw and sjw
You will never have to worry about hackers etc. this is a great and easy app to use. You can trust this app because of its inventors Norton.
DO NOT ORDER THIS PRODUCT!!!!!! 1/5
This company just stole money from my account! Don’t know how I’m going to get it back. I did not order this.
Lost connection - no response 1/5
2 weeks ago I lost connectivity with Secure VPN on my iPhone. Still getting the same “Server Error - please try later” message, very frustrating. Sent 3 messages- crickets.
As of right now I am unprotected and looking at other products.
I hate this 1/5
I got hacked
Can’t get it restarted each time it turns off 2/5
I just deleted it from, and reloaded it to my phone. I hope it helps, as I will shift to another, more reliable VPN if it does not become more reliable. I can’t recommend this product.
iPad version 5/5
When will there be a version of this app available that I can use on my iPad in either landscape or portrait mode?
As I am visually impaired and I use my iPad most of the time, I really need an iPad version that can rotate the screen.
A long time Norton User...
Troubles with getting it to work 1/5
I used it for a few minutes and it seemed to work... then it just stopped. Nothing I did...including removing the app and reinstalling would make it work again. I cancelled my subscription will find another app. I’m very disappointed!
Slight adjustments and I’d give a 5 star 4/5
By Ryan Crossan
The app is easy to use and is intuitive. Although the app freezes up sometimes I personally don’t get much of an issue with that on IPhone 8+.
The speed is average or slightly above that of other mobile VPNs but the connection is more stable than any other mobile VPNs with entire 12+ hours without a disconnection but where I give only 4 stars is the lack is choice in servers. You can choose the United States region but cannot choose which server so either the Los Angeles server or New York server is basically chosen at random. This in combination with the disconnects that DO happen even if rare are much more annoying due to having to disconnect and reconnect multiple times until you get the desired server. The BEST part is the price. With a MONTH trial and only $30 for an ENTIRE year amazing price
Crash and burn 1/5
By bubble tummy 111
I purchased this app a while ago ! Something happened now the app will not Register ! Or load on my iPhone or my I pad? Now I’m out $29.00! Thanks!Norton