With Update vpn does not work on web protect. 1/5
Now i updated my iOS to the new version and still nothing on web protect still doesn’t work. Ugh frustrating and I have sent multiple email to Norton with no response. Please fix the issue.
By Cool c2
The vpn doesn’t let me connect to the internet on my iPhone you need to fix it right!!!!!!!
Internet connection issue not fixed 4/5
Supposedly the internet connection issue when web protection is turned on is still existing with the latest version. And the chat support on your website was no help and waste of time. Went through 3 support people to chat and ended up with the issue not resolved and just telling me to turn off the web protection and when accessing the internet which defeats the whole purpose of having this software in the first place. So frustrating!
Update: looks like it wasn’t just your problem. iOS 12.3.1, the latest os version fixed the problem.
You Are No Longer Protected 1/5
By Old Woodduck
Updated app and opened app to see message that I am no longer protected!
VPN ISSUES 3/5
Just upgraded to your Version 1.3.1 and continue to have issues connecting to the internet when VPN is turned on. It happens sporadically and requires that I reset my network connections on my iPhone 8.
No wifi 2/5
Up to this last update norton worked great i was super happy with vpn but every since this last update I can’t use wifi and I can’t turn off vpn it turns off for a moment and it turns itself back on, when u try to turn it off it does restart itself and allows you to use wifi but as soon as u get off wifi range and get back in the range no wifi again I have to keep restarting vpn all the time in order for it to allow me to go on wifi, please fix the problem
It doesn’t work. 1/5
By Needing To Know
My Cyber Stalker’s, Charter Spectrum Communications, has access to my data.
VPN and WiFi connection issue 1/5
When you have your web protection “on” then your iOS VPN turns on. This prevents you from connecting to your WiFi. Then I follow their suggestion by turning on/off to airplane mode, then WiFi seems to get connected, but it’s SUPER slow. When I turn off the web protection, then everything goes back to normal. If I need to keep the web protection “off”, then what’s the point of having this app??? Any other suggestion ???
Norton has always been my security choice ever since it started and I started using pc’s and cell phones. It has helped me clean my computers and the first time I got a bug in my pc I have never had any other intrusions. Norton has the experience to keep us all safe on the internet.
Works ok once you validate connection 4/5
.works k but a pain to ensure connection is working
Very Good Product. But... 4/5
Very good product. However, Wish it would support landscape mode when using an iPad
Unwarranted Notifications Are Irksome 2/5
Why does this app keep recommending the Norton VPN app even though this app has a feature that allows you to turn VPN access? Isn’t that redundant? It certainly is annoying.
Why no notification the other app no longer worked? 1/5
So we upgraded our Norton plan specifically because we bought an iPad and wanted protection. Today I happen to tap on the icon and it basically says it doesn’t work anymore for iPad and to contact iOS for options. Chatting with norton rep he tells me to uninstall it and reinstall app —-with same name. After that he wants screenshot of error. A little late for that since he had me uninstall it. Why didn’t norton notify us the app was no longer useable for iPad mobile security? I thought they took my security a seriously as I do. Apparently not. So now I have a Strange looking norton app. Strange because I Can’t really tell what, if anything it’s doing because all it says is my home network is secure. The chat rep didn’t know either. Glad it’s not a norton network or I might not know for months. Is this app doing anything at all for my iPad?? How do I know? There’s nothing there to clue me in. So now I’m typing and sending more screen shots via email of what this currently looks like on my iPad and ...someday...maybe....Norton with fix this????
Fix your safe web 3/5
The safe web VPN keeps on going off! I contacted Norton about this a month ago and it’s still happening. I reinstalled the app, several times and it’s still doing it! Norton, please get your team to fix this issue!
Norton WiFi Security 5/5
By PRS !
We think Norton Security is the best money can buy. So we will keep renewing with them ! Keep up the good work Norton !!!
Norton is the best internet safety service with an outstanding website like no one else has.
I’m not sure I understand 2/5
By Pontifex Manrique
Is this really ~$14.99 a month just to tell you what WiFi connections are insecure and remind you to update your phone? I feel like I’m missing something.
By geek 234
I changed providers and the system has been reporting a breech since.
There is no breech. I’m not sure the system is working at all now even with this update
Ever since recent update, this app has been draining my data 1/5
I used to love this app as it protected me from dangerous websites and wifis among other things. However, recently I noticed this app has been draining a ton of my data. In the last 2 days I’ve lost 1.83 gb on my plan specifically just from this app. Sad to see such a good thing go to waste, Norton you need to fix this. That amount of data usage is ridiculous and unacceptable.
Now is not the time! Ugh! 1/5
I discovered that my modem has a nasty virus known as man in the middle. I’ve been relying on this app to keep the door closed until I could change out Hughesnet’s mess. Now I find the Norton app isn’t working correctly neither. What a way to start a new relationship Norton! Not
VPN issues 3/5
Please fix VPN.
Somehow Secure VPN, and this app's VPN cannot give full functionality without LTE or Wi-Fi connectivity being disrupted.
I have used it for years and found it be very reliable.
By Johnny S232
I tried the trial version and then I was not able to get in. Norton quality?? Really??
Keeps restarting in middle of stuff 1/5
Had to remove from iPad because it was constantly restarting. Be in middle of games or reading. Could not do backup because it would restart in middle of the backup causing it to fail. Removed app and backup had no problem.
WiFi calling fails 1/5
In addition to the comments it the prior review WiFi calling and text messaging does not work on my iPhone when VPN is connected. Until these deficiencies are corrected the app is of little use and need to be disconnected.
Data usage is ridiculous 2/5
I have had this app for a little while now and although it worked I had to change my data plan from 6GB to unlimited. I had no idea this app used so much cellular data. This passed week it used 18.0GB and the next closest one was Safari at 11.6GB, the one below that was 3xs less than Norton. I deleted the app when I realized that my battery was now being drained. It seems like it is working in airplane mode which nothing should since it is shut out of any connection. Fix the data issue, I might come back otherwise it is not gonna happen.
Sapped my memory 4/5
Downloaded last night. Went to bed with 100% memory. Six hours later I waked with 46% memory. Settings shows this using 76% of my memory. Having to plug in to write this after disabling everything possible and still have reasonable use of my iPhone. Gave it 2 stars for great features I may not be able to use.
Update: finally out of frustration I deleted all Norton apps and reinstalled. Seems to have remedied the problem, still no idea of cause but memory is no longer being sapped out as before.
Battery killer 3/5
Drains the battery like no app I’ve ever used. About 30% of battery usage from this app when actively using phone for other purposes. More than 80% on my iPad during a period of not using my iPad for anything else. Deleted the app and all is normal again. I can’t rate the app negatively otherwise but battery usage is a big deal.
NO. MORE. MOBILE SECURITY!!!!! WHAT?WHAT? WHAT? 1/5
We live in a world of “portable” devices and “mobile” computers. However, tragically we live in a world of HACKERS, IDENTITY THEFT, MALWARE AND RANSOM TAKE OVER.
Then NORTONS CAME TO MY RESCUE !!!!!!
Now you’re telling me you don’t love my mobile devices, and my
portables...you have just abandoned them. Whhhhy, Whhhy???
Didn’t I brag about you daily? I told allll of my friends and family about your outstanding skills. I never let a moment slip by without speaking about how user friendly you are. Let’s not forget about the complete, fully “enclosed” ways you covered my mobile, portable devices. Sometimes while I was using them, I would get these little notes. Don’t forget to scan, your computer just had a “live update, and my favorite...we just blocked a suspicious something. I could just go on and on.
But now all of that is a memory. You left me a note..WE NO LONGER OFFER THIS SERVICE! HOW DARE YOU!!!
Suggest do not use site - NOTICE 4/5
The site was identified using only the URL, do not know what site it pertained to.
Repeated reboot 1/5
The app would repeatedly reboot my iPhone when the phone was charging. At first I thought it was problems with “new” replacement phones. Apple worked with me each time to replace the phones. I deleted the app from the third phone and have not had any problems since. I contacted Norton support, but have not heard back.
Great protection! 5/5
I have had Norton Security now for a few years. I am very happy with the way they protect my computer, lap-top, and IPhone. I totally trust their services.
Eats up battery life 1/5
This is the second time I have downloaded this app. Norton has always been my go to for virus protection so I thought why not. Both times I could literally sit and watch my battery drain. This is a new battery put in by an Apple store so I know it’s not the battery. I plan on removing this app from my phone since I can’t be charging it all the time. When they get this issue fixed I will probably try once again.
Wi Fi Use Only??? 1/5
This Norton Security only works if you have access to Wi-Fi. Well my IPhone is what I use only for Internet usage and it’s used as a personal hotspot for my desktop. The previous one didn’t require to have wi- fi for device protection. 👎👎😠
Love my Norton Security 5/5
I always feel save with mobile Norton Security on my iPhone!
LOOVE NORTON 5/5
Been using Norton for over 10 years. THE BEST!!
Top Gun 4/5
Great decision to join; feel safe.
Don’t Really See Any Benifits 1/5
By Herkimer Henry
I’ve had this for a few weeks. I don’t really see where it is doing anything to help. I have to turn the VPN off in order to update my iPhone. When I have the application open and click on set up web protection it always says there is no connection. Very confusing app.
Crash Alert 1/5
Made my phone crash over and over, I had to do a hard reset and wipe my phone clean. Lost a ton of items because it prevented my phone from back up!
Replaces Norton Mobile? 1/5
By Tonk 81
How do I find my lost phone? Lock it down? Wipe it clean if lost? What replaces these features from Norton Mobile?
No help 1/5
This app is worthless. Won’t let me sign in. Went to support. That didn’t help.
Version 1.1.5 works now 5/5
By David Truong
Thank you for the updated app version, it works for me now, now I can login. Oh and for some people that are experiencing a battery problem and if your phone is about 8 months or older it’s most likely your phone, it’s time for a new battery. Changed my battery now my phone works great battery lasts longer now, make sure your iOS is up to date too, this will fix a lot of battery problems.
Too Effective! 1/5
By Minister Deb
The VPN is so good at blocking that Apple can’t even break through. I had to delete the app so that my iPhone 7s could update and back up data.
Batery comsumption 1/5
By Charlie Crespo
This update, ends my iphone battery very fast
Norton security data systems 5/5
We’ve been with Norton for the past 30+ years. There is no other we trust with our electrical data. They are quick to return all calls and help over the phone with any problems. And go step by step until correct.
Strong protection 5/5
I have trusted Norton for years and will continue to.
Newest update 1/5
After the newest update I am unable to sign in. My subscription is current but I am unable to enter due to a server issue
Failed update 1/5
By Tribe fan13
The update just pushed out will not load and just sits and buffers. I’ve rebooted and it won’t stop buffering on my iPhone 7.
Server Error 1/5
By Poke Master6
This app is great and helps to give me ease of mind when doing things on my phone. However, I can no longer log in. Every time I input my credentials, it tells me that a server error is preventing me from completing my log in. When this issue is fixed, I will amend my review.