By need to log in
This is the worst form of communication I ever experienced. Every time I try to log in my password is not accepted. I have to call tech support takes time to get a new password. Two days later I try to log in and the same thing happens and I have to get another password every time. I have test results now I can’t get in to read. Whoever set this site up needs to go back to school.
By Saba Benny
This is one of the best services I have using my cell phone. Keeping my health is extremely important and NYU’s MyChart is the best way to have communications with my team at one of the BEST medical centers in the USA and may even be in the world. Keep up the excellent service.
Thanks so much
Unreliable & Concerning 1/5
I was optimistic about this app but find it totally unusable. It insists that I was a patient at the Hospital for Special Surgery when in reality I never was there, or at any of their other facilities. Test results for legitimate tests elsewhere, which USED TO appear in the app, say I should refer to the website for that info - What Website? I tried to call the “Help Desk” at 555-555-5555, but of course that is not in service. This renders my app totally useless. The “Concern” part of my review consists with the sensitive info they are handling in such a careless way. Please think twice about using this app.
Pastor Barbara 3/5
By Rev. Barb
I love having this service! In the beginning my daughter was also able to view my messages but now she cannot get in anymore. We have tried to get her reinstated since she works, and needs to see my schedule in order to fit hers, so she can take me to my appointments and see results of tests to ask questions. Also the new surgeon who will do my operation is not yet in my system. We have asked twice for him to be added on. It is great to have the convenience of asking a question or checking appointment dates this way and I hope to get it operating fully soon.
Your portal is extrmely differcult to use probably the worst I have seem
Need much much more improvement 1/5
It is not user friendly very confusing
Most of the times I am lost I feel Like i am taking a very difficult test
This site is almost jimpossible to navigate. It seems mostly to consist of boasts about its capabilities, but I have found it frustrating and nearly impossible to get into the system and get information about a test result, for example. There isn’t even a log-in button.
It’s more helpful when reminding g you of appointments. Somehow then you can sign in, or it’s not even necessary to
Sign in because the reminder is right in the message, where it belongs.
Information missing 1/5
By 10th try for nickname
I received notification of a test result, when I signed on there was no information and said to visit the website for more information.
I thought I was on the website! What website are you referring to?
Could be so much more 2/5
Such a disappointment. Why is it I cannot see my health information from an appointment? Or my b.p, weight, etc.?
The info is in the system.
Great app 5/5
Love it ! I get to schedule and see my blood test
Great app! 5/5
I use this app to keep tabs on my mom’s care- I can view her medications, test results, and even send messages to her doctors. Makes me feel much better to have this info literally at my fingertips!
Can’t be used in landscape mode on iPad. 2/5
Most of the time I’m using my iPad Pro with a keyboard. This app only works in portrait mode. So upon launching, everything goes sideways.
By Tizoc Schwartz
I purposely waited to review this app, since I don’t get to use the app often, only when I have an appointment. I made an appointment with my doctor through the app and paid my co-pay through the app, all while standing on a subway platform. also asked my doctor’s office a question through the app and they replied in 24hrs. Easy and great for my needs.
Proxy issue 1/5
Loved the app for myself but once they assigned me as proxy for my daughter, i can’t use it anymore. Bug in app where you accept proxy, thumbprint, and then you are stuck in a circle of accepting and doing thumbprint. Can only use desktop site now which doesn’t work for me. No where to report this bug either so I’m writing here in the hopes someone reads. Would like to be able to use the app again.
Customer service ??? One guy 1/5
So customer service for getting into your account is pretty horrible and non existent on the weekends. I got some guy talking on his cell phone at what sounded like a restaurant. Then he turned off his phone and the call went to his cellphone voice mail. Pretty awful. All this because my username wasn’t in CAPS.
Fully integrated 5/5
Nice integration with billing, telemedicine and find a doc.
Find a doctor feature 2/5
Isn't working. I've tried it on 3 diff phones. It worked once but now every time I enter information into one field it deletes the other field. PLEASE FIX!!!
Unable to schedule appointments 2/5
I’m unable to schedule appointments with any of my current doctors. I receive a notification that there are no available appointments no matter what date range I enter. I am only able to schedule appointments with new physicians.
NYU Chart 5/5
There the best doctors & nurses that will doing help you & your condition are in, they are doctors & nurses that have a good hearted soul that can help you save your life, everyone is nice to you. There are great stars that go there too, so if you have a condition I would suggest to go there.
No billing details. 2/5
By Moncef Fahim
The app is ok but the billing section does not detail why are you paying and for what. Would be nice to add those details.
Great app! 5/5
Love the ability to quickly schedule my appointments and message my doctors.
Great app 5/5
Just downloaded the app a few days ago. And just got my blood work results today. I have been gaining weight lately, and after reading my results for myself, I have scared myself into going on a diet immediately. My results were less than stellar. It also keeps track of my appointments. 2 of my doctors are not within this group. I would love to see their results here too, and since they don’t always share, I may have to switch doctors. I also received both a text message and a email to tell me that my blood work was in. Great job NYU Langone 👍🏼
Face Log In doesn’t work 4/5
By Me. X
Keeps looping. Have to use passcode.
Shut me out 1/5
I used to be able to access this. Now it is completely closed to me. I know my username and password, I provided my name, phone number, and even my address to gain access. Nothing. Scam or poor customer service?
Stuck on face ID 1/5
Face ID keeps looping and the app wont open.
I constantly get “error 500”. When it does work, it takes forever to open and then immediately crashes. I do wish it worked consistently because I think it’s a great concept. I am a frequent visitor to NYU and if the app worked like it should, it would make my life so much easier to manage appointments, results, messages etc.
Face ID log on keeps looping 3/5
The enable Face ID doesn’t work properly. Every time I open the app it goes to recognize Face ID on iPhone X but then starts looping and requests Face ID over and over at least six times before an error message pops up
Completely useless 1/5
Completely useless. Doesn't get passed the "Terms and conditions" page when logging in.
Don't waste your time.
App crashes 1/5
Can’t even sign in. App crashes. Sad.
Before this app was updated, it worked fine. I could message my doctor, see upcoming appointments, etc. Now zI cannot. Thank God I called the office to confirm. The app says I have no upcoming appointments when, in fact, I have three!! This needs to be fixed...soon!
Crashing on OS10.3.3 1/5
Since installing, app crashes every time right after launch and splash screen. Luckily I still have generic MyCharts which still works.
I’m unable to write or reply to an email, like in MyChart.
I am surprised 1/5
It’s not my chart, none of the doctors is mine. What’s going on? Please correct your mistakes. Thank you, Alan Youngelson
Unable to see follow up on sent messages 2/5
You're fairly limited in the messages view, only able to send a new message, and not follow up on past messages.
For example, if you send a message and don't receive a response, there's no way to check if it was sent, or to follow up on it except by creating a new one.
Unable to Schedule Appointment 2/5
By NY Customer
I was able to cancel an application but unable to schedule an appointment because no providers are found for any service including the annual physical.
Also Touch ID login does not always work as the application returns to the login display after briefly display the user portal. The Touch ID works firm in all other applications.
They should allow students from the vaunted Courant Institute to fix this app.
I'm having a problem logging on to the app it keeps giving me the internal server error 500.
Pretty good 5/5
The app works as a replacement for signing online. You can even set up appointments or request a refill on your medication through the app.