Bad experience 1/5
By Big beat manifesto
This app has been bad for me. I made an appointment with a doctor and he cancelled the appointment twice in a row. I don't think the doctors that use this app take it seriously.
Something is wrong with the app wont let me schedule appoints with doctors I have already seen.
Couldn’t log in 1/5
By mark es 1628472627
Recovery options didn’t work either. Waste of time
Horrible app 1/5
I tried to speak with my doctor Nina Kushner. I am unable to do so because the app is giving me error message!!!! What am I supposed to do???
Videos calling but no audio from dr.’s office 1/5
Good video but no audio from dr.
The doctor cancelled my appointment. The office called and told me that I would have a conference with his assistant at 11:15 am. I waited for this call, however, no one called. At 1:55 I received a text message stating that I had a video conference at 2:15pm. I clicked the link. There was no way to have a conference and no way to respond by text. I couldn’t believe that doctors at NYU Hospital could be so inefficient
I would like to know when will I have an opportunity to speak with someone in reference to my hand surgery.
Needs a lot of work 1/5
Appointment setting widget does not work. Doesn’t show availability so you get stuck. No phone numbers only emails provided so you have to use something else to schedule visits.
No t up to par 2/5
Does have some nice features but...there is no way to contact support for problems. Error messages won’t go away. No way to remove past providers. Cannot link other systems’ accounts. Etc.
App is junk, does not supply all facilities 2/5
Tried to schedule a mammogram using this app since the location near my home, no one answers the phone or return phone calls.
Gives me 1 location in Brooklyn far from my home and Long Island locations.
Mable Archer 4/5
I love the app! The only downside is that I am unable to change the primary care doctor listed who has not been my doctor for over three 3 years now.
A1 app for health 5/5
Gives u massive advantage an everything. Best app for people in NYC who get tested best way to *PROVE* STD testing encourage your partner to get tested at NYU Langone with the top of the notch equipment this is a step closer to the future. Good job NYU they provide best ER services givin u sandwiches n all that
No search available 3/5
It would be helpful to be able to search system for specific items.
Why Are after summary visits not appearing in the documents folder?
Disorganized interface jumbled presentation of info
& either poor AI or only as good as the human that enters info
It works well but once there is an issue, no where to report or get help 3/5
This app worked great in the beginning while everyone is updating data, appointment, test result and others on time. Once there is people who take leave or absent, no one shows as backup contact. The worse is if there is a function doesn’t work or data missing, no one/no where to ask for help or report issues. It is an ideal system but the reality is our life is not perfect all the time. Where is IT for this App while this app is very important?!
By Melanie 👑
Best medical app there is.
Very hard to get ur doctor for visit. Called Saturday 10/19/19 for referral 10 minutes before closing as I couldn’t get thru, & when I called at 2:50 they had already closed! Closing on Saturday is 3.
Great service 5/5
I use this app for communication between my cardiologist and myself, to make appointments and to pay my bills. Rarely do I have a problem, and if there is a snag, it’s fixed pretty quickly.
Needs landscape orientation 3/5
The app developer should consider adding the ability for landscape orientation so that one could use this app in tandem with the detachable iPad keyboard.
By need to log in
This is the worst form of communication I ever experienced. Every time I try to log in my password is not accepted. I have to call tech support takes time to get a new password. Two days later I try to log in and the same thing happens and I have to get another password every time. I have test results now I can’t get in to read. Whoever set this site up needs to go back to school.
By Saba Benny
This is one of the best services I have using my cell phone. Keeping my health is extremely important and NYU’s MyChart is the best way to have communications with my team at one of the BEST medical centers in the USA and may even be in the world. Keep up the excellent service.
Thanks so much
Unreliable & Concerning 1/5
I was optimistic about this app but find it totally unusable. It insists that I was a patient at the Hospital for Special Surgery when in reality I never was there, or at any of their other facilities. Test results for legitimate tests elsewhere, which USED TO appear in the app, say I should refer to the website for that info - What Website? I tried to call the “Help Desk” at 555-555-5555, but of course that is not in service. This renders my app totally useless. The “Concern” part of my review consists with the sensitive info they are handling in such a careless way. Please think twice about using this app.
Pastor Barbara 3/5
By Rev. Barb
I love having this service! In the beginning my daughter was also able to view my messages but now she cannot get in anymore. We have tried to get her reinstated since she works, and needs to see my schedule in order to fit hers, so she can take me to my appointments and see results of tests to ask questions. Also the new surgeon who will do my operation is not yet in my system. We have asked twice for him to be added on. It is great to have the convenience of asking a question or checking appointment dates this way and I hope to get it operating fully soon.
Your portal is extrmely differcult to use probably the worst I have seem
Need much much more improvement 1/5
It is not user friendly very confusing
Most of the times I am lost I feel Like i am taking a very difficult test
This site is almost jimpossible to navigate. It seems mostly to consist of boasts about its capabilities, but I have found it frustrating and nearly impossible to get into the system and get information about a test result, for example. There isn’t even a log-in button.
It’s more helpful when reminding g you of appointments. Somehow then you can sign in, or it’s not even necessary to
Sign in because the reminder is right in the message, where it belongs.
Information missing 1/5
By 10th try for nickname
I received notification of a test result, when I signed on there was no information and said to visit the website for more information.
I thought I was on the website! What website are you referring to?
Great app 5/5
Love it ! I get to schedule and see my blood test
Great app! 5/5
I use this app to keep tabs on my mom’s care- I can view her medications, test results, and even send messages to her doctors. Makes me feel much better to have this info literally at my fingertips!
Can’t be used in landscape mode on iPad. 2/5
Most of the time I’m using my iPad Pro with a keyboard. This app only works in portrait mode. So upon launching, everything goes sideways.
By Tizoc Schwartz
I purposely waited to review this app, since I don’t get to use the app often, only when I have an appointment. I made an appointment with my doctor through the app and paid my co-pay through the app, all while standing on a subway platform. also asked my doctor’s office a question through the app and they replied in 24hrs. Easy and great for my needs.
Proxy issue 1/5
Loved the app for myself but once they assigned me as proxy for my daughter, i can’t use it anymore. Bug in app where you accept proxy, thumbprint, and then you are stuck in a circle of accepting and doing thumbprint. Can only use desktop site now which doesn’t work for me. No where to report this bug either so I’m writing here in the hopes someone reads. Would like to be able to use the app again.
Customer service ??? One guy 1/5
So customer service for getting into your account is pretty horrible and non existent on the weekends. I got some guy talking on his cell phone at what sounded like a restaurant. Then he turned off his phone and the call went to his cellphone voice mail. Pretty awful. All this because my username wasn’t in CAPS.
Fully integrated 5/5
Nice integration with billing, telemedicine and find a doc.
Find a doctor feature 2/5
Isn't working. I've tried it on 3 diff phones. It worked once but now every time I enter information into one field it deletes the other field. PLEASE FIX!!!
Unable to schedule appointments 2/5
I’m unable to schedule appointments with any of my current doctors. I receive a notification that there are no available appointments no matter what date range I enter. I am only able to schedule appointments with new physicians.
NYU Chart 5/5
There the best doctors & nurses that will doing help you & your condition are in, they are doctors & nurses that have a good hearted soul that can help you save your life, everyone is nice to you. There are great stars that go there too, so if you have a condition I would suggest to go there.
No billing details. 2/5
By Moncef Fahim
The app is ok but the billing section does not detail why are you paying and for what. Would be nice to add those details.
Great app! 5/5
Love the ability to quickly schedule my appointments and message my doctors.
Great app 5/5
Just downloaded the app a few days ago. And just got my blood work results today. I have been gaining weight lately, and after reading my results for myself, I have scared myself into going on a diet immediately. My results were less than stellar. It also keeps track of my appointments. 2 of my doctors are not within this group. I would love to see their results here too, and since they don’t always share, I may have to switch doctors. I also received both a text message and a email to tell me that my blood work was in. Great job NYU Langone 👍🏼
Face Log In doesn’t work 4/5
By Me. X
Keeps looping. Have to use passcode.
Shut me out 1/5
I used to be able to access this. Now it is completely closed to me. I know my username and password, I provided my name, phone number, and even my address to gain access. Nothing. Scam or poor customer service?
Stuck on face ID 1/5
Face ID keeps looping and the app wont open.
I constantly get “error 500”. When it does work, it takes forever to open and then immediately crashes. I do wish it worked consistently because I think it’s a great concept. I am a frequent visitor to NYU and if the app worked like it should, it would make my life so much easier to manage appointments, results, messages etc.
Face ID log on keeps looping 3/5
The enable Face ID doesn’t work properly. Every time I open the app it goes to recognize Face ID on iPhone X but then starts looping and requests Face ID over and over at least six times before an error message pops up
Completely useless 1/5
Completely useless. Doesn't get passed the "Terms and conditions" page when logging in.
Don't waste your time.
App crashes 1/5
Can’t even sign in. App crashes. Sad.
Before this app was updated, it worked fine. I could message my doctor, see upcoming appointments, etc. Now zI cannot. Thank God I called the office to confirm. The app says I have no upcoming appointments when, in fact, I have three!! This needs to be fixed...soon!
Crashing on OS10.3.3 1/5
Since installing, app crashes every time right after launch and splash screen. Luckily I still have generic MyCharts which still works.
I’m unable to write or reply to an email, like in MyChart.