Face Log In doesn’t work 4/5
By Me. X
Keeps looping. Have to use passcode.
Shut me out 1/5
I used to be able to access this. Now it is completely closed to me. I know my username and password, I provided my name, phone number, and even my address to gain access. Nothing. Scam or poor customer service?
Stuck on face ID 1/5
Face ID keeps looping and the app wont open.
I constantly get “error 500”. When it does work, it takes forever to open and then immediately crashes. I do wish it worked consistently because I think it’s a great concept. I am a frequent visitor to NYU and if the app worked like it should, it would make my life so much easier to manage appointments, results, messages etc.
Face ID log on keeps looping 3/5
The enable Face ID doesn’t work properly. Every time I open the app it goes to recognize Face ID on iPhone X but then starts looping and requests Face ID over and over at least six times before an error message pops up
Completely useless 1/5
Completely useless. Doesn't get passed the "Terms and conditions" page when logging in.
Don't waste your time.
App crashes 1/5
Can’t even sign in. App crashes. Sad.
Before this app was updated, it worked fine. I could message my doctor, see upcoming appointments, etc. Now zI cannot. Thank God I called the office to confirm. The app says I have no upcoming appointments when, in fact, I have three!! This needs to be fixed...soon!
Crashing on OS10.3.3 1/5
Since installing, app crashes every time right after launch and splash screen. Luckily I still have generic MyCharts which still works.
I’m unable to write or reply to an email, like in MyChart.
I am surprised 1/5
It’s not my chart, none of the doctors is mine. What’s going on? Please correct your mistakes. Thank you, Alan Youngelson
Unable to see follow up on sent messages 2/5
You're fairly limited in the messages view, only able to send a new message, and not follow up on past messages.
For example, if you send a message and don't receive a response, there's no way to check if it was sent, or to follow up on it except by creating a new one.
Unable to Schedule Appointment 2/5
By NY Customer
I was able to cancel an application but unable to schedule an appointment because no providers are found for any service including the annual physical.
Also Touch ID login does not always work as the application returns to the login display after briefly display the user portal. The Touch ID works firm in all other applications.
They should allow students from the vaunted Courant Institute to fix this app.
I'm having a problem logging on to the app it keeps giving me the internal server error 500.
Pretty good 5/5
The app works as a replacement for signing online. You can even set up appointments or request a refill on your medication through the app.