Great app 5/5
This is super convenient for me at work!
Not working 1/5
Wasted my time
Circuitous login. “Authentication Approval” leads to the same screen for approval again. Absolutely useless.
Worst app ever 1/5
If I could give zero stars, I would. Just because I get a new phone I can no longer use the app. No access to my work email anymore. Clicking “help” in the app is the most useless thing ever. Thanks for explaining to me all of the steps I have already went through.
Never use 1/5
It is the worst app. I am having the same problem as many. Just don’t use.
Does not work well on Apple 3 38mm 1/5
By Jey Raja
The verification code is not displayed.
so useless after restarting or getting a new phone. I hate it and now I can’t use any online services for work.
They do zero QA. The app is broken.
Mindblowingly stupid authentication flow 1/5
Heads up: if you delete this after installing it and setting it up, you’ve effectively locked yourself out of anything that requires 2FA. To reinstall it you need to have a 2FA code which, spoiler alert, comes from that app. An admin has to reset MFA on your account. I recommend setting this app up on an android emulator or old phone. Don’t know how his passed beta.
Works fine 5/5
Not sure if reviewers here aren't given proper instructions on how to use this app or what. It works great for me!
Secure MFA 5/5
Easy to use, easy to set up, much more secure than SMS or email. Push notifications work great.
The app is crashing with iOS 10 iPhone 6s 1/5
Cannot say anything about the app, it simply not working for me, it seems like crash. Must to give a rate... 💩💩💩
Immediately crashes when opened on iOS 10.3 1/5
By Andrew Plummer Raphael
Immediately crashes when opened on iOS 10.3
Can't even open it 1/5
By Anything that happens can be told through a musical number
I need this app for work but I can't even get the app to start up without crashing. I've tried redownloading it and resetting my phone but nothing works.
Decent/consistent app, but some embarrassing faults 3/5
Not quite sure where all the vitriol for this app comes from, I’ve been a daily user for about 2 years and rarely have operational or server-based issues with push notifications or codes not working.
I’m also an IT admin and it seems that most of the negative reviews fall into 2 categories:
1- “I don’t like that my work makes me do this.” Ok! Fair enough – but that’s an issue to take up with your employer, not Okta.
2- General issues with having to re-enroll with a QR code. That is how these apps (Okta Verify/Duo/Google Auth) are designed!! You must contact your employer’s IT dept to reset for you. The app is not designed to be repeatedly deleted and re-added by the user. Just keep it installed on your device!
That being said, the app does have a glaring fault:
The “iPhone X update” to make this full screen is just a scaled up version of the existing interface. Come on Okta!! Don’t be lazy, it looks sloppy. Really shows poorly on your UI/UX teams.
Doesn't even open the app it just crashes!
Dead end app 1/5
I recently had to reinstall the app due to my phone being wiped, and unfortunately I can no longer access the codes needed to view my work documents. Another user mentioned the same issue I was having- I’m prompted to scan a bar code, however there is no bar code to scan! I’m unable to view my documents outside of my work network, which I find incredibly frustrating.
Please fix this issue.
Simple Easy App to MFA! 5/5
By Ryan Rudy
I really like the Push capability. Better than putting in a 6 digit code everytime.
Most terrible app I ever used 1/5
After resetting and restoring my iPhone, I found the app becomes totally useless. It asks you to scan the barcode which you will never get since you need the push verification before getting barcode. It is a dead loop!!!
This kind of workflow shows how inconsiderable the app designers are and I will strongly suggest my company to withdraw the deal with OKta.
Image you cannot receive an important email outside the company network due to the mistake from the third party app. Everyone who sees my comment please suggests your company to end the business with Okta because OKta itself hurts business.
DISABLES 1,8,9,0 on keyboard 1/5
Strange and frustrating bug: Okta Verify DISABLES 1,8,9,0 on keyboard, so I cannot enter Secret Key! I even tried typing the 6 digit string in Notes, copy, paste into box. Guess what?! The 1 and 0 in my secret key won’t even paste!
So I can’t review the rest of the app.
Absolutely Terrible 1/5
Forced to download this app I didn’t even want just to access a website on my phone. And it DOESN’T EVEN WORK. What a waste of my time and effort.
App Works 100% 5/5
For all users complaining that the app doesn’t work, it’s most likely operators error. If your company hasn’t allowed pushed notification approval, then you won’t be receiving those alerts. Ask your company to turn that feature on. That’s what I did and now it’s working.
Getting there... 3/5
No support for Apple Watch?
Requires Touch ID 1/5
Yeah, no thanks.
By Security Rockstar
What a great experience. Really love how easy it is to use while increasing security at the same time. Even works on an airplane!
Can’t enter key code #’s 0-1-8-9 1/5
By Sia Kees
What can’t you enter these #’s kind of useless
Why the hell do we have to log into our accounts and then download an app to access that content? Isn’t that the purpose of having login info and changing our password every 90 Days?! This is garbage.
I hope your company doesn’t force you to use this garbage app. It won’t work so can’t even log in.
Drains my battery 1/5
This app seems to rapidly drain my battery way too fast. I am not pleased at all. However I am being forced to use it if I want to access certain features from my company website. Not thrilled nor amused
Great concept, but... 2/5
I love that my company is integrating two-factor authentication on our accounts, but the fact that I had to install, uninstall, and reinstall this app for a twenty minute period to get the registration link to function with the app was an extreme annoyance. If Okta’s registration links actually functioned with the app once the app has been downloaded - the first time - it’d be a lot easier to handle. Push notifications also don’t always allow access as they are intended to.
Maybe this needed some extra time in beta.
Simple done poorly 1/5
How hard is it to develop an app that should be so simple?? No obvious way to get off 'activation' screen - kept looping back to reset. Finally got frustrated and just deleted. Going back to a plain text verification alternative that is thankfully offered through work too.
Nightmare to configure. 1/5
It was a real nightmare to get this up and running compared to virtually every other verification program I have used. What a mess.
Who Made this? 1/5
Not sure why companies are wasting their time and money relying on this app...the design is horrible and there’s no way to get support on it.
Worked fine when you first set it up, but what happens when you get a new phone? Why isn’t there a way to authorize new devices?
Just because something is free software doesn’t meant it work well for big companies
Privacy concerns, horrible UX/flow 1/5
The fact that this needs access to your camera is already a concern for privacy.
Not only that, if you delete the app after verifying, there’s no way to re-verify. I’m surprised my company is using this service.
This is so unproductive 1/5
When I tried to enter my code manually it won’t type with have the numbers. You have to pray that your code uses the numbers that would type out. This is a bad verification system. They need to fix this or get dropped and find a different way.
Waste of time because it's slow and doesn't work! 1/5
Terrible app. Was forced to download. When I need to log in and identify myself, I have to leave the page thats asking and go into the app to approve, and then when I go back into the app that was asking me it just reloads and asks AGAIN to approve...Over and over and over. So terrible.
Terrible app 1/5
Forced by employer to download! This app is terrible and also uses a lot of battery power!
I would have given it a zero rating if I could have!!!
Horrible app 1/5
Was forced to download this app for work. Has to be one the worse designed and functioning app that any company could or should be allowed to be connected to.
With repeated ERROR messages, failed connections, not able to open the app in general.
When you rely on this to do your job and this app fails more then it succeeds. It truly makes you wonder why it continues to even exist?
Doesn't update one time code 1/5
The old version worked much better.
Now the countdown timer expires but the code does not refresh. Frustrating that the only way to get a new code is to force wit the so and restart it.
Worst app ever 1/5
I would give it no stars if it were possible. Doesn’t work and a waste of time
Runs down battery 1/5
A client forced me to download this app, and since adding it to my phone, my battery runs down twice as fast. I've tried to change the settings to keep it from running in the background, but it's not an option. I glanced at the reviews to see whether I could delete the app and add it back when needed, but others have said that's a major hassle. It's especially frustrating since I only use the app a few times a month. I'm going to complain to my client and put in my 2 cents that they find another means of verification.
Awful and does not work! 1/5
By Garlic nodes
Why our company decided to utilize this verify as a secondary security option is beyond me. I’m sure if it worked I’d be happy, however that is not the case. I can never call in or out for or request time off because this mess of an app refuses to work. It will not type in specific keys which are almost always required for access. Based on other reviews, the issues have obviously been present but never been addressed since it’s inception. Fix this crap please!!!!!
Watch app not working 2/5
Worked great until I got the iPhone X. The phone app works great but no longer has the circle look. The watch app keeps telling me to open app on paired phone and set up...even though I have it open on the phone and it’s paired. Need the watch app fixed or a solution to what may be going on.
Doesn’t work on iPhone X 1/5
Just upgraded to the iPhone X. Now the codes are blank.
Catch 22 1/5
By Why in the world do I need it?
Won't let me re register my phone, cause I have to use the okta to open a new barcode but can't cause my phone isn't linked.
Terrible, never works properly 1/5
I hate this app and I hate that I’m forced to use this at work. It never works properly. Every time I log in, I have to reset the app and completely reset my fingerprint, sometimes more than once. I’ve had to call their customer service line twice and spent 20+ minutes trying to fix these issues. This app is terrible. I would never use it, but sadly am forced to because of my job. Submitted a request to my employer to stop using Okta as it’s a time and money to waster.
Overly complicated and horrible 1/5
Horrible app and service. Forced to download the app because the codes they texted me were not working when I tried to set up my account. Barcode then wouldn't scan, nor would it create the manual code. Through some miracle, had them text me a link that finally created a code that worked. Thought I could delete the app as it's a waste of space. But no, you need to keep the crappy app or you won't be able to get into your account. Now I'm locked out of my account and have to wait for tech support to do some kind of reset. Horrible app, horrible company, horrible system.
Does Not Work on Watch! 2/5
This app was obviously not launched even once by developer on the watch:
- code is truncated on Apple Watch most of the time
- if it is showing up, it is bad code: have to wait 30 seconds for the good one
- code is way too small, why such small font?
This is the worst app I've ever downloaded, my work place just recently switched to this to be more safer however, it's just more inconvenient and it doesn't work 95% of the time. It's not working for me at all, what used to be simple things are now hard because it's impossible to access anything. Pure garbage.