Default payment should be cash 1/5
Why is that drivers berate me if I use any payment other than cash? And the app tries hard to make you use options other than cash? Either convince your drivers to be open to other payment options, or default to cash when I make a booking
Unavailability of cabs 2/5
For the past few months, in many parts of Hyderabad incl major metro stations there is a visible drop in number of available cabs. Ola auto drivers cancel trips if payment is electronic. Fix these or else ur international rival monopolises Hyderabad. Also, enable app to open & run even if location service is turned off like you used to do earlier. It helps when battery is low.
Not trustable 1/5
Prices finally charged are always higher than what was promised originally.
Glitchy app 1/5
Day one of using Ola, the app was showing ride confirmed bit the driver wasn’t even able to receive the request. Happened many times; called customer service and was even more disappointed with the rude response
Hang and heatup 1/5
Frequent freeze and this app heats up iphone. Too bad. User beware.
No cash option 1/5
By aarushi 1
Not able to pay by cash ... only ola money option is available through the app .. pls fix this problem
They really work like Indians
Depends on the driver 3/5
By Desert Dump
When I get a driver who knows how to use a map application it’s great. When they don’t it is ridiculous to try to explain to a driver where you are because they don’t know how to read a map. I think the drivers should have to take a test that shows they know how to use a map and the app.
Lack of payment options and freq OTP 1/5
Why would you send OTP every time, I don’t want to use ola money. Please focus on developing A product first before pushing another one.
Bad share routing 2/5
The share feature can have you driving around in a circle for an hour, and the cars are often badly maintained and stinky.
Blocked for no reason 1/5
Ola has blocked myself and multiple of my friends from our accounts for no reason. We follow policy yet after a couple months of use blocked our account with no explanation. They are going to lose lots of money this way as Uber is now including Autos it will take over since OlaCab blocks its paying customers easily without any explanation.
Good Service 5/5
Considering the Indian traffic and complexity,OLA is proving themselves as easily available and affordable transport solution.
It has streamline the local transport in almost all small cities
Can’t book a ride 1/5
I enter my OTP & book a ride get message something went wrong and that’s it deleted app, started using bye bye Ola.
WORST is still a better word 🤬 1/5
By Simple Raikar
The worst developers team this stupid company has. If you have an account, why the heck do you need an OTP 100 times to Login you stupid scrums ? 😡
Never use this useless service.. I thought this would ease my transport but its freakin complicated like hell !
WORST OLA... Uber is the best + its almost global so me being a NRI can use my international Uber account in India as well which ease my travel, currency conversion takes place automatically and is worth as a service as always ✌🏻
So far good. 4/5
I have seen many negative reviews,
But my first ride was excellent.
Don't know about lateron
For now ola is a great app.
Please provide ola service in GOA
There ola service is a must.
Many many will prefer to use Ola in GOA
A real insult to Voice over users 2/5
By Tara Prakash
Ola has made positive changes in the app to make it esier for voiceover users to book cabs. Yet, the call button to contact the driver is not available to voiceover users. It is very frustrating that I cannot find a way to call the driver, Ola does not send the contact information of the driver by sms. I think till they are able to make call button accessible to voiceover users, they should send a message on the registered phone number of the user with contact and other details of the booking. As of now, I find Ola app very frustrating.
APP DOES NOT WORK AT ALL 1/5
It will not send me a OTP or call my number, even though I’ve triple checked my phone number was entered correctly. I’ve literally been trying to sign up for 30 minutes, just so I can get a ride to the train station. Uber is too busy at the moment. Apparently I’m walking. 👎👎👎
Crashes on Scheduling Rides 1/5
By Yadi Rathore
App always crashes when selecting time to schedule a ride. Waiting for this to be fixed. But numerous updates have ignored this.
Cheats, No real Customer Support 1/5
They quote you one price at the booking time and Bill you totally differently at departure. You have no place to complain, and even a request for the invoice is ignored. You complain on email and never get answered. Be careful of these crooks.
Lack of payment methods 1/5
As a taxi service, you should not force your wallet service on a user. Don’t mark Ola Money as ‘recommended’ if that’s the only payment method that the app allows.
Scam of the century!! 1/5
Ola is a scam. They scam the driver as well as passengers. No proper support to reach out to. Have never received any response from them for any of the support issues that were raised. I wish there was an option to give negative points.
None of the discounts they provide work and it shows random prices. They make their own rules and nothing moderates them. Was using Ola Auto for daily commute, but it is a huge scam. Deleting the app for good.
Unable to login using US numbers 1/5
I think the country option on the login page is for show. The selection to change the country is off. I wasn't able to login through my US number.
Unnecessary cancellation charges on me ...driver negligence 3/5
Last Tuesday I booked ola cab pickup at Adrain nagar Hyd. Cab confirmed and I called driver.. he said he is in dropping of customer and will arrive after 15 minutes..then I booked ola auto went to Kacheguda rly son...surprise to get message from ola that I will be charged Rao 50 for cancellation of cab because of driver negligence...can ola reverse cancellation charges
Insufficient payment options 1/5
I get text messages telling I can pay with debit card but there's no option to add debit card. I don't want to share my other personal info with Ola to use ola money. I think marketing and product teams need to be more in sync.
Ola auto is nightmare to use. Use it only if you are ready to be abused by the rickshaw drivers. I guess you need to train more on what it means to be in a competitive service industry.
Shame on Apple for approving non functional app 1/5
By Kasim Mohd H
This app doesn’t even launch, it just crashes and takes back to home screen.. Did Apple QA verify this before approving and putting in App Store?
Poor app and useless deals. The cost of the ride is expensive even after applying the code/deal.
Cheap but terrible, rather Uber 1/5
So bad I got an ola and it never came, kept saying 2 Min away and went somewhere,
Canceled and took an Uber.
Blocked account without proper reason 1/5
My account was blocked permanently without any reason. On asking they sent 13 pages of terms n conditions.. In which I couldn't find which term was violated.
Could be (a lot) better 1/5
By Charles McDonald
1. Farther cabs are allotted even if other cabs are available much closer.
2. A lot of drivers cancel without any notice.
3. App hangs every two minutes. Need to kill and reopen the app multiple times before being able to book a single cab successfully.
4. A lot of drivers do not come for pickups if payment method is not cash.
5. Price surge is too much during peak hours.
6. Some drivers cancel the trip after quite some time, without coming for the pickup, so I get charged for cancellation.
Uber has a better app, better drivers, better pricing, and overall, a better service.
One thing to improve 5/5
I've had a good experience with the app, but it could improve its "ride later" feature, and assign a driver when I book it
Could never use it 1/5
Had this installed for a while now and not once has it helped me get a cab. Information seems to be falsified and you never get a cab when you request. Looks like a joke app. Uber is much much better and has better cabs service too.
One star for app design, not the OLA brand 1/5
Dear ola developers, please help me understand how hard is it for you guys to design a proper app that tells you that you don't have enough money in your OLA Money wallet before booking? UBER on the other hand tells me right away that I have insufficient fund in my PAYTM Wallet. So why haven't you guys figured this out yet? It is very inconvenient to stop at ATM in the middle of my trip to get cash.
Great service and user interface 5/5
Auto service feature is awesome
Worst Booking Method 1/5
By Priya Sondhi
I used Ola for the first time and without riding a single ride I want to give 0 star. I wished that was an option. Why the hell Ola book a cab when it's already completing its previous ride? After standing literally an hour under scorching heat, I saw the cab passing by and app was showing 1 minute away. I felt like a fool and suddenly I noticed the cab was changed and new cab was also fulfilling another ride. Like seriously?
I cancelled the cab and booked Uber. The Uber cab arrived in 5 minutes.
Worst service 1/5
Easily the worst service ever , you won’t get taxi when you needed it most , even with ola select most of the time your booking won’t go through
Very bad app 1/5
The app is bollocks. When I enter my mobile number, it keeps saying checking and nothing happens. Please repair
Unprofessional services and drivers 1/5
Ola is very unprofessional. Drivers pick up new rides while previous ride is in progress causing you to wait for long.
Drivers cancel booked rides with no notice or intimidation just because it is inconvenient or less lucrative. I have had 50% failure rates on booked rides.
Nearly missed my flight because the assigned driver cancelled the advance booking ride at last moment leaving me in a lurch. Also new rides booked were cancelled by the driver as soon as it was assigned.
Unbaked to book cab in Ola app 1/5
By Sambeet M
While booking a share cab, the window is closing abruptly . Not sure whether it's an iOS or server issue. I booked on an android phone successfully but not on an iPhone..
Worst experience from driver 1/5
By Prashant Kamble
I booked taxi for my friend for Borivali from RBK international Academy, Chembur around 4.06pm. Driver's name was Beni Mishra (9699436819). He told us that he will be reaching within 4-5 minutes. We were waiting for 20 min. When we called up back, he told us lies. He started telling that he came there but you were not there so I canceled the trip. We were surprised to hear this type of lie. Immediately we booked ola around 4.25. and we got it in 5 min. Name of the driver was Dipak Savardekar. Finally my friend reached safely. We were have such experience earlier also. I feel that driver should be given proper training and they should not be allowed to cancel the trip under any condition. Otherwise your reputation will go down and you will not get good customer.
Worst response from drivers 1/5
I booked a cab from Jntu to lakadikapul (hyd ) I waited for almost 30 min,for the two calls he said he was near by me when I see my booking in the app that had cancelled
Being in india and not speaking the language. The driver could not find me. So I had to cancel I was charged a fee. Which I informed them of what happen with no results. So I've decided not to use this app until they rethink their fee policy.
Good App and service! 4/5
Works very well.
Suggest to provide options to book multiple cabs at the same time.
Shared pass are designed to cheat 1/5
By anand hyderabad
Purchasing a share pass, enables auto renew by default. This auto renew keeps emptying your wallet even if you are not using the app for months. Ola customer service executives are as useful(useless ) as their support menu.
Good service 4/5
Works well and the service is great. A significant problem if you are coming from abroad is that you need to have an Indian phone number. If you are a foreigner getting an Indian Sim card seems to be too complicated if not impossible.
Poor app unreliable 1/5
By Chandra U
Service is despicable
Wonderful service 5/5
By Percy H
Only issue is, It does not take my home and work locations and always a problem in picking and dropping and हवें तो वॉक unnecessarily।
Pl look into it.
Good app 4/5
Pls improve drop pin facility
Simple and efficient 5/5
Had a great experience using it in Chennai