Okay when it works 1/5
Have been using app for years. Problem is it requires updates often, frequently get error messages. I’ve been getting errors for the past two months each time I attempt to log in. Useless. If I didn’t have gift cards to spend would’ve deleted it already. Again.
Downloaded, opened but shuts down 1/5
Horrible experience 1/5
I have never successfully logged in to this app without it telling me it could not process my request. Very frustrating! The website is clunky to order from on a mobile device and constantly loses my place. I’ve stopped preserving from Old Navy all together because of how much time I have to waste each experience just trying to get logged in.
Love Old Navy but the app is awful 2/5
Consistently logs me out, empties my cart out completely and my saved bag too. The app takes forever to load and crashes a ton. On top of all that, the search features are not as good as they are on the website. Do better Old Navy.
Deleted app again 1/5
Cannot sign in at all when I press the sign in button. Always issues with this app
Annoying. Delete again
Ok app 4/5
When putting something into the cart that goes out of stock: I wish it would go into your “saved” items so you could remember what you had put in your cart.
Lots of issues 1/5
I don’t understand what can possibly be going on with this app and how it hasn’t been fixed yet. I have never experienced so many issues for so long. I have ALWAYS had trouble logging into this app but now it won’t even allow me to log im at all, so I can’t even shop. It’s so disappointing.
Doesn’t work 2/5
Every time I log in, it says try again even when looking for the clothing as well doesn’t allow. I deleted the app and tried again still did not work
Cant login at all now? 1/5
Getting message saying unable to complete your request since last week.
Sign In 3/5
Always needing to sign back in, even after only a few minutes of inactivity. A pain.
Cannot login 1/5
I’ve tried and tried and I can’t login.
Still can’t sign in what’s the point of this app 1/5
It’s been over a year now and I can’t sign in. Can only use the app to scan items for pricing at the store what the point in the 9/25/22 update? Still doesn’t work
App hasn’t worked properly in months. I have to use my browser to make orders. App doesn’t want to work when your inside their store’s as well. Can’t download coupons and rewards you my have been able to use!
By icy wind 23
It crashed and lost my entire bag. Guess they’re not getting $200 worth of purchases after all….
Keeps logging me out 2/5
Every time I go on the app I have to log back in because it keeps on signing me out. I don’t see the point of the app if this keeps happening
More Filter Options Needed 2/5
The app is lacking filter options (by size, color, gender)
Okay app. Right now it is easier shopping on the website due to the lack of filter options
Cannot login 1/5
This app is so frustrating. Major issues with the login function and it won’t keep you logged in.
Great App and Easy to Use. Just one thing 4/5
This app is really amazing and super user-friendly. I find it really easy to navigate the only thing that I didn’t like is that when you favorite items that are sold out, they are removed from your favorites. I feel like you should still be able to favorite the item for whenever (in the event that) it comes back in stock. Maybe you wanna go back and look at it again or show somebody but you can’t because it’s gone you know? I understand removing it from your cart maybe since you can’t buy it , but there should still be a ‘save for later option’ per se.
Love old navy and it’s app just wish it would stay signed in, I hate having to keep signing in
Loving Old Navy 5/5
I recently lost weight and had to buy some pieces to add to my wardrobe. I had to do a lot of trial and error with styles and sizes and Old Navy offers a wide variety of both!! I was able to return the style and sizes that didn’t fit or flatter with no problems! Thank you Zold Navy for all the variety, sizes pjs, underwear lol etc. i had to get it all!!!! Found something in every department that was my new size!!!!!! 5 stars!
App buggy 3/5
By Equine Creek
Love Old Navy but the app has been extremely frustrating lately. It will not allow me to add items to the cart. I have to delete the app and reinstall. It will work for a short time then back to the same thing. I can’t imagine how much money loss it’s causing.
Old Navy has done a wonderful thing making styles in all sizes!! Love Old Navy just get the dang app working!
Won’t Add to Cart 1/5
I have had the same issue with my old navy app for months- I’ve never been able to sign into my account via the app, and I can’t add anything to my cart. I’ve deleted and reinstalled multiple times and have had the same issues. 3
Much to be desired 3/5
I regularly use my ON app for shopping across the brands and managing my credit card. It drives me absolutely crazy when I have a search entered, have to go to something different for a minute and when I return the search is gone. Super frustrating. Even when it constantly makes me sign into my account.
Also, the Wallet function doesn’t make sense. Why do my purchases and payments/returns all show as a positive transaction, meaning they all look like charges. ?? It makes it very hard to understand my bill.
I’d expect more from the family of brands!
This app is a joke. It’s always logging me out and saying my password is wrong. I have to change my password every single time i log in and that needs to change.
Unable to log in to app 1/5
I can shop and purchase online it won’t stop nagging me to download the app so I down load it and it will not allow me to sign in it times out. I gave up keep getting good coupons tried again today won’t even let me attempt the sign in. I don’t get it. Been like this for months
Annoying app 2/5
There are always issues with the app. It shuts me out, logs me off, doesn’t load items and other random issues here and there. I just don’t understand why they can’t figure it out. I love old navy and just want to shop the app easily.
WORST APP OF ALL TIME. 1/5
Constantly signing you out. Even when you haven’t erased the app from your app history. If you go check a message and then get back on the app, POOF you’re signed out and god forbid you made a cart because that’s gone too. I always get messages saying “this item is out of stock and has been removed from your favorites” what favorites?? I don’t even favorite items anymore because of the wackiness of the app, whose favorites are y’all talking about? ALL other clothing apps are SO easy to use, I have no idea why Old Navy is so far behind. Unfortunately I love Old Navy clothes so it’s a shame this app is infuriating. If they actually made a decent app I’d buy so much more than I do now. This app actually makes me dread buying clothes and I’ve had to divert to other companies whose websites don’t make me want to rip my hair out signing me out and sending me messages that I can’t dismiss every 10 seconds. Honestly I have to believe Old Navy is intentionally trying to drive customers away, it is really that bad. FIX THE APP!! ITS UNUSABLE
Also, it wouldn’t kill you to list the measurements of the model and the size that they’re wearing like literally EVERY other clothing company on the planet.
Can you fix this thing already? 1/5
The APP has been like this for months. I can not add items to my cart. It made it easier to shop then going on my laptop. Help your customers.
Can’t log in 1/5
The app lets me look at whatever I want but I can’t add anything to my bag, I can’t sign into my account. It keeps refreshing for “security purposes”.
Can’t check out or sign in 1/5
I love old navy. But this app could be the thing that makes me quit shopping there altogether.
It’s SO dang hard to check out. I’m always signed out when I go to checkout, and when i try to sign in, the “sign in” button covers the password section. I have to click a million times to be able to type there.
And now, when I try to checkout or sign in, the app just keeps loading and loading. I didn’t buy sale items yesterday that i was really looking forward to because the app wouldn’t let me checkout. Now I can’t find those items in my favorites to see if they’re still on sale, because I’m logged out and get stuck on the loading screen when i try to log back in.
I have a baby, so I only make trips to stores when I absolutely have to. Old Navy is not a “have to”; so since your app STILL doesn’t work (i emailed months ago), I think I’ll just find a new store to shop at.
Login page not working 1/5
By sandhya ard
Unable to login since sign on page not working always showing loading symbol and unable to type password.not able to save anything In cart worst app experience
App has major issues 1/5
Old navy has lost more than a few of my orders due to the constant issues with the app. Adding things to the bag doesn’t work, when I try to access the bag it doesn’t load, and constantly asking me to sing in.
Error message when logging in 1/5
When attempting to log in, I receive an error message that indicates that I do not have permission to access the website.
Without fail, crashes and loses my cart contents. I just tried to place a $350 order and the app crashed and lost everything Newest update means I can’t even sign on. Terrible, terrible app.
App update fail…again 1/5
The app continually wants a login. So frustrating to use.
I used to love it…. 1/5
I used to never have issues with this app until they switched to Barclays. Now I have to log in when I open the app, log in when I try to go into my “wallet”, log in when I try to manage my payments…..it ridiculous.
Because it doesn’t stay logged in, if I temporarily leave the app for a few minutes it empties my cart and I have to start all over. 🤦🏼♀️🤦🏼♀️ Pretty frustrating.
won’t allow logins. I’m trying to Give you my money. 1/5
App will not allow me to input any login information. Terrible app.
Can’t Log In 1/5
By Just Shireen
It’s been weeks and I can’t log in. It just spins and spins until it times out.
Horrible app 1/5
So many issues logging in and getting logged out . Also what’s the point of the app if it makes you verify your account online each and every time ! Hate this app
Your app is broken.
Read the room Old Navy! Seriously, do you even bother to listen to the customers who have made you rich? The worst app, customer service, and website!
The app constantly has issues with iPhone 1/5
This app constantly crashes or freezes. So frustrating when trying to shop or even just log in. Considering just deleting the dang thing at this point. I have the latest iPhone and am always updated. Get you ish together oldnavy.
Horrible App 1/5
Can’t log in, can’t add anything to the cart. Better off going through the website.
Account log in doesn’t work 3/5
The app works okay, besides the fact that it freezes every time you try to log in to an account. Been trying for weeks, and it still doesn’t let me log in on the app (but I still can log in and shop on my web browser). It’s probably better to shop on a the web browser and not this app if you want to make sure your online purchases are adding points to your account.
Log in 3/5
I know I’m not the only person to complain about this but what’s going on with logging in? It’s a fairly basic function of any app yet I haven’t been able to log in for a full week. Also, before the app kept refreshing and logging me out when I was able to log in, which seems to be an issue others have been having as well. What’s going on?
App not working 1/5
The app is not allowing me to log in. It has always logged me out, however now I cannot log in.
By Rachel S Miller
I’ve shopped alot from this app and the biggest problem is it’s super glitchy. Whenever I need to log in to see my points or super cash it just sits there with the loading sign even when I’m typing and won’t log me in. About to not shop online with old navy anymore because of it! Super annoying
Login Issues 1/5
This app simply won’t let me login in. At the login page, a wheel spins and spins as if it’s loading. It will never allow me to click in the email or password spaces and enter anything. I’ve tried deleting and re-downloading the app with no success.
Tired of getting logged out 1/5
Love shopping here and do often so it’s annoying whenever I leave the page on the app it always restarts and I lose my cart.
Sign In Error 1/5
I’ve used the ON app for years, but for the the past 6 months when I hit “sign in” I get an error message that reads “Uh oh. We weren’t able to complete your request. Please try again”. I’ve even uninstalled and reinstalled the app to reset it, but still have the same problem. I’m a pretty tech savvy person, so there’s very little chance it’s user error. I’ve never written an app review, but doing it now because I’ve been so irritated with it, and honestly it’s kept me from shopping ON as much as I have in past years - I think the company should be aware of that. And yes, I’ve tried contacting for app support, but can’t even get through that way.