App is glitchy 2/5
I love old navy; most of what I own is from old navy but the app has been really frustrating lately. It kicks me out, it loops through the same thing sometimes 4 times when I’m scrolling down, and it doesn’t save my favorites. I thought it was a temporary thing but it’s been like this for months now.
Old navy 5/5
My shopping experience on the old navy app was awesome and easy.
Old navy shipping 5/5
Nesha did a WONDERFUL WONDERFUL job assisting me with my purchase
Difficult to app to manage 2/5
I love Old Navy but the app is an absolute nightmare. Face ID almost never works. I have to re login with my ID & password which is so frustrating and annoying. And now it’s so hard to checkout because the “helpful hint” won’t leave the screen. Most of the time i just go to the desktop website to shop because it’s easier.
Gone Paperless 4/5
ON has gone paper-less soooo that’s fine but it is a real hassle n a chore to return items. Good Luck with that.
Best app 5/5
This app was easy and fast for me to order my item I’ll be ordering again soon
I love Old Navy
My kiddos 5/5
We love Old Navy! They always have what we need.
Edit orders 2/5
Wish you can edit what is in your cart without having to delete it and go back to re-order
Easy and fast 5/5
By Bijo Morales
The Old Navy app is so easy to use. I can either browse by sale or departments. It’s great!
Simple Easy Shopping 5/5
select, pay and all done
Great app! 5/5
Helps me save so much money! More than I would if I had to go into the store! Thanks old navy ;$
Great pant for Work! 5/5
I bought 3 other pants in black and my son simply loves the quality and fit of these pants. They are durable and last a long time. He wears it for work purposes and these are good quality pants! I had to purchase another couple of pairs so that I don’t have to launder as much.
Me encanta 5/5
By bonita venezolana
Son una compañía muy seria y responsable siempre he comprado en old navy
Love it! 5/5
This app has saved me so much money by seeing all the sales and having access to them through shopping in store with pick up options and online!
Fits me! 5/5
I love the fact that I don’t have to guess what size to get with old navy. The pants fit me the same whether it’s pixie or Stevie. I can’t get enough of old navy!
Please, please fix app sign-outs!!! 3/5
Old navy brands are the only brands with petite sizing and styles that fit me. But *}%^ is the app annoying with how often it makes me log in. I don’t get remotely as frustrated from any other shopping app. Favoriting items is also a pain. Half the time the heart doesn’t appear. And if you scan a barcode then you usually can’t favorite it, you have to manually search for the item. Also- it would be nice to know if an item is available in Petites, even if it’s currently out of stock. There’s no way to know. I click every size and color to see if any pop up in petites and even then it’s not certain.
Looking great 5/5
I really like what Old Navy has to offer. I like Gap, Alethic etc.
Easy to use
Terrible Location Services 1/5
I live 10 minutes from a store and am trying to find availability for items in that store. But, the app will not show that store as an option to search availability, it wants to search the next closest location, and that is 45 minutes from me. Do better.
Signed up for email and text, received email offer 4/5
Cannot use with current offer and the $5off text never came.
Effective and efficient 5/5
I love shopping at old navy, prices to suit you pocket!
Not so great 2/5
I’m disappointed with this app. When it comes to linking your old navy credit card with the shopping part of the app, it’s not happening. I have to log into the credit card thru the app, but then when I shop on the app it doesn’t recognize, or give me the option to use, the old navy card without me having to manual enter it. Using rewards is even more difficult when you check out, it chose a 20% coupon over my 50$ reward and would let me change it. Rewards are useless I guess, unless you go into the store. I got so frustrated that I cancelled my order. I paid off my balance and will probably cancel the card as well. I work hard for my money and I am not going to wrestle an app to use rewards I earn when I use this card.
My last order I did pick up in store and was confirmed by email it was received and everything was in stock. When I arrived the 2 most important items they didn’t have. I walked back and picked them off the rack myself. I know that’s probably a store issue but the order was made on the app, and there wasn’t a place to leave feedback on the app itself. When I tried talking to the manager I was dismissed like A child. So all in all, I am not happy with old navy, their stores, their credit cards, or their app.
Love old navy but..... 5/5
Hate that all the pants and most of the jeans are high waisted now. We need mid rise back❤️
I only use this app 5/5
By unbent unbroken housewife
I buy from here all year. It’s great for anyone who loves to shop at the Gap and Old Navy.
Love this app! 4/5
By Ashtyn King
This app has helped me so much when coming to shopping. For instance, i looked on so many apps and websites for the perfect bathing suit. No luck until i found old navy. I never knew the ye had an app until i got a gift card for it in a pandemic 😷. So i found the perfect bathing suit and i am so grateful! But... I find myself going BACK to the shopping bag finding my items are gone that i picked out the day before or even minutes before! Then i went back to to e item and it was sold out in my size. Please fix this issue because i was excited to get the swimming suit and now i can’t because of the shopping back incident. But besides that i love the app.
I can zoom in on the merch, which is helpful.
I love old navy! 5/5
By Aianna Holmes
There hasn’t been a year that I don't shop at old navy. They have great clothes, the best quality for a great price!
Terrible customer service 1/5
Don’t mess up using the app, because they will make you pay, literally. I put a bunch of things in my cart to review and go through and pick what I actually wanted to buy. I had way more in there than I intended to purchase. While reviewing everything, I went to put in a promo code to see what the prices would end up being, and got distracted by my toddler and accidentally hit the purchase button. I IMMEDIATELY called customer service and explained the situation and asked them to please understand my mistake and cancel my order. He said it was too late, my order had already been shipped. I said no, there must be a misunderstanding, I just purchased the things two minutes ago. He said that he could see that, but that it was too late to cancel my order. I am now stuck with $200 of merchandise, much of which I wasn’t going to end up purchasing. Extremely frustrated with the customer service, especially as I’ve been a loyal customer to old navy for years.
Easy to use but signs me out every time I close 3/5
Every time I leave the app it signs me out.
Add an option to exclude out of stock items..Everything else is perfect 4/5
By Amrits review
Pretty Good 4/5
I like the app but they kick good stuff out of your cart if you don't shop fast
It’s okay, but - 3/5
It never stays logged in. I constantly have to re-log in and re-enable Touch ID which is really frustrating, especially when it happens after leaving the app for only a minute. And the app always seems to have problems loading my favorited items, it’ll sometimes just say that I don’t have any and then won’t be able to refresh the page. Hope they fix these things, because other than those issues it’s a good app!
Shopping with ease 5/5
Great Styles, good prices, quality stuff that lasts. Can’t beat old navy
I love Old Navy 5/5
Old Navy is Affordable & they always have the latest styles & trends! My favorite store! The app is great!
Filters could use some work 2/5
It is frustrating to search the site using the filters to narrow down what I’m looking for, only to click on what should be available and see it’s not available in the size you filtered it for in the first place. I also don’t understand why they show what is no longer in stock. Shopping this app during the holidays was impossible. Everything I happen to click on would automatically show as out of stock. Which is understandable, except you take the time to use filters so that it should only show what is available! Nothing worse than finding exactly what you want only to find it’s not actually there or in the size you were hoping for.
Love but... 4/5
Love the app, but I hate that I have to sign in EVERY time I open it up. Is there some way where I can stay logged in? Also, sometimes the app allows me to use my Face ID feature, and other times, that option disappears and I have to manually enter my email and password. It’s very inconvenient to have to sign into the app every time I open it up and THEN have to keep my fingers crossed on whether I’ll be able to use Face ID or not. Please fix...
Mobile APP 5/5
By Mammy 6
Mobile app. Awesome but finding info regarding other services like thanking valance seen statement and talking to customer service needs to be improved I am 73 and some of it may be my fault but it is a big hassle and makes me very notice thank you and have a lovely merry merry Christmas
Had a reward it wouldn’t let me use on computer but could use on app.
Like it but... 4/5
I like the app but when I want to see my orders I have to log in again. It doesn’t have a button where it saves your info.?
Love old navy 5/5
Love love love old navy
Love the tall size shirts! 5/5
By Jon Belt
This is the one place where tall shirts actually fit my frame. Usually the big and tall shops run them wide. I love the slim fit feature!
Old Navy app 4/5
It was very easy to use and very helpful
Great App 5/5
App is very helpful! Faster checkout!
My sizes are gone 5/5
By Judy's place
App is easy to use, sorry you do not have more
they stole things from my basket that I had no time to pay. why it happens. where's the justice. these were almost my things. now they are gone. thanks for the spoiled nerves
Old Navy App 5/5
I enjoy the Old Navy app for ease and convenience. It gives me the opportunity to use my points & coupons & works quite well without glitches.