Shopping Love 5/5
Old Navy has great gear and prices! The sales are awesome. Love, love, love!
I have always LOVEDDD the app BUT not anymore! 1/5
The app used to be awesome! But for past few months still have not been able to log in! Seriously with all the updates I don’t understand how this hasn’t been fixed yet?! I’ve tried deleting and re downloading app at least a dozen times and even tried resetting password with no luck still. Sooo frustrating, but I guess saving me money bc I don’t shop much then.
Always has to be updated 1/5
I’m so tired of it always having to be updated it’s so annoying
Fix It 1/5
It’s been months since I’ve been able to log in to my account using this app. Anytime I try to log in, it just buffers and I never actually get logged in. I’ve never had a problem with this app and have always found it very easy to maneuver, but I can’t do that when I can’t even use it. :(
Over it!! 1/5
Been a super, loyal weekly ON customer since inception and the last six months I have not spent a dime! I live in a remote area of New England and ON app has not worked to log-on properly since Feb 2022. I have contacted CS, tech support etc... and they just keep telling me to clear my browser cache... on my app... clearly worthless help. Then when they finally respond to the complaint, instead of making things better they throw 20% discounts at you as a way to "make things better". You have to be able to log-on to use the discount ON! So, so stupid. I have deleted and re-added, but I just cannot for the life of it log-on. It spins and spins and never logs-on. I also tried to shop first and check out as a guest and then it asks me to log-on and won't go passed that screen. I have since moved on to other stores to shop weekly because this app is officially garbage.
By the way, it is not just the app. The regular website is acting the same as well as all joint company apps. Secondly, I traveled to a larger city and tried to get assistance to use my online rewards in-store and was denied. The employee asked to see the app issues and she told me too that many people have walked out of the store, leaving piles of clothes on the counters for the same reason. What the heck Old Navy? The worst!!
Terrible app, use website instead 1/5
There’s always something wrong with it. Previously, while scrolling through the app, it would randomly refresh and move you out of place. Currently, the app doesn’t allow you to add anything to your cart. The website is slow, but it doesn’t glitch as often. I only use the app to pay my bill, other than that, the app would be removed from my device.
Sign in on app is not working 1/5
When I open the app I cannot get signed in…it’s just a blank page with no place to sign into my account.
Filtering and Sorting shortfalls 3/5
This app really falls short when it comes to its filtering and sorting search features. If I search by a keyword, I can’t limit it to women’s clothing so I have to also scroll through mens and kids clothes - this is super annoying. When searching for tops you should also be able to filter by sleeve length. When sorting you should be also be able to sort by rating and best sellers; not just by price. These seem like easy features to add and I’m surprised a business this large wouldn’t have these features.
App refreshing 3/5
As much as I love Old Navy shopping on the app is annoying. If you leave the app for any reason the app refreshes and returns to the Home Screen losing your place, losing the item you are reviewing, losing the filter you chose. This causes you to have to start all over again. This is very frustrating! I hoped this most recent update would’ve corrected this issue, unfortunately it did not.
No login since update 1/5
By Connector Girl
Now I can’t login since update
FIX YOUR APP 1/5
Unable to track or check my order history, logging attempts are still an issue, face ID popping up every 1 second; when I try to log in using my email, I get prompts to create a new account when I already have an account with that email. I have to keep trying multiple times in order to successfully log in to my account, which in the end is almost pointless because I’m not even able to check my order history or status of an order. Only reason I’m leaving a review its because I’m expecting these issues to be resolved, I almost never write reviews.
Unable to login 1/5
I LOVE Old Navy, but I’m unable to log in on the app! I’ve removed it and reinstalled and still nothing. It’s been weeks!
Account problems 4/5
The app is fine. I just started using it but the only thing is when I’m trying to make an account it won’t let me scroll down so I can’t make one
Can’t login 1/5
By No mane......../:
This app use to work well. But now you can’t even login or do anything at all on it. I just updated it and it’s still not working.
Signing in 3/5
It CONSTANTLY won’t let me sign in. What the heck is going on!?!?!
Not User Friendly 1/5
I’ve had this app for awhile, and always hope it will get better. From the beginning it has made me sign in multiple times, even while already signed in and using. It has erased things saved in my cart. It has had me signed in while shopping and then when I go to check out it has me sign back in, sometimes up to 5 times before I can complete purchase. And each time I sign back in I have to go through the entire walk through of the app. Including deleting a product from my cart in order to get through the guide on “how to delete things from your cart”, even though I’ve had the app for a few years and know how it works.
Cant log in 1/5
I haven’t been able to log in for months now. First I would have to log in three times before being able to do something then it just sits there with the loading symbol and doesn’t log me in. Eventually it just says I was timed out and to try again. Still even after the update!
Can’t log in 2/5
I am not able to log in at all, not sure what is going on, been like this over the last few updates. Can you fix this
Never remembers my login!! 1/5
I’ve had so many issues with logging in. It won’t let me log in. If I can’t log in, I can’t shop. If I can’t shop, you lose revenue. 🤷🏻♀️
I love old navy but this app is the worst! 1/5
Not only do I have to login every time I enter the app, it asks me multiple times when I’m in the app as well. You can’t scroll too far down a page either, it will glitch and start showing the same items over and over.
Can’t sign in 1/5
The sign in page is blank. I can’t purchase anything without it.
the app literally just does not work
doesn't let you log in, frequently refreshes and crashes, very slow
Good store but not a great app 4/5
This app ALWAYS crashes or requires you to refresh the page. The store is great but the app definitely needs work.
Constantly logging back in and losing my place 3/5
Love the app for quick Old Navy shopping but the app drives me nuts. I have to log in constantly, even when I hop over to another app for a few minutes. I frequently receive errors when I try to view my orders page. PLEASE don’t make me log in every time I open the app.
Sign In problems 1/5
For weeks now this app has asked me to sign in every time I open it, and so far it will not sign in. It just keeps clocking. I even deleted the app and reinstalled. Nope. Didn’t work.
Terrible app 1/5
This app doesn’t synced with my account when I check out and paid by Apple Pay. I was charged for shipping fee without knowing about the charge and wasn’t able to redeem my reward points for my purchase. Not a great experience. I didn’t know gap has been charging me shipping cost for the past 4 transactions.
Needs work 1/5
By Abcd efghij
App is awful keeps locking up and when I went to check out it wouldn’t let me HDvto log in to site on a laptop to checkout.
Disappointed old navy fan 1/5
Old navy is my favorite store and I used to spend hundreds of dollars on the app. For months now the app has been crashing and won’t allow me to add anything to my cart. I have redownloaded the app many times in hopes that the bugs were fixed but they were not. I recently got a new phone and hoped I could finally use my favorite app again but unfortunately it still doesn’t work.
These issues need to be fixed. I am constantly having to sign in, takes forever to load, and timing out issues. This is ridiculous that this hasn’t been fixed yet after many people having issues with it.
What is wrong with this app?? 1/5
Over a month of not being able to log in. Why??? Why do other apps like Kohls and Walmart and Target not have issues like this? I use to order a lot. Enough that I have a credit card. But since I can’t EVER login I’m just going to cancel the card and shop elsewhere.
Not Working 3/5
Can’t get the account to work—erased stuff in shopping bag—have tried to reload several times, changed passwords, etc. nothing works. Going back to being a Guest, less hassle. Please fix!
Great Merchandise, not a great app 4/5
Like Old Mavy merchandise, but don’t like several things about the app, including how quickly it signs you out, and have to re-login constantly. Otherwise it’s great.
App is tired 3/5
The app is trash. It constantly times out and doesn’t always refresh. Old navy needs to invest in a better Quality app !
App has issues 3/5
First I was having the same problem others were reporting — it wouldn’t let me stay signed in, kept signing me out, would ask if I wanted to enable Touch ID and then wouldn’t give a prompt for it, etc. I updated the app and that issue seems to have been resolved for the time being. Now I keep trying to checkout and keep getting a “something went wrong” page, no matter how many times I refresh it. I gave it a few hours, came back, and it was the same thing. Also my “bag” (aka cart) is emptied every time I leave the app. All my items waiting in the bag either get deleted or moved to saved items.
Finally had enough and tried to complete my purchase through browser on my phone and though I signed in, it again told me my bag was empty.
I gave up.
Cannot checkout 1/5
Everything in the app is great until I try to checkout. I’ve tried checking out various different times and it always says “something went wrong. Refresh to try again,” so I refresh but nothing. I’ve tried deleting the app and downloading again but it still doesn’t work. Very frustrating.
Thank you and God bless you! 5/5
Thank you for your beautiful summer midi and maxi dresses! I also love shopping in your stores! That is all that I wear. However, my favorite color is green to match my eyes. The green midi and maxi dresses were all gone in medium regular and tall. PLEASE notify me when they are available!
Horrible app. 1/5
Constantly having to log back in and “verify my identity.” Can’t even load my orders, my bag, or half the deals without having to log in 3 times in a row.
Seriously. Fix this.
Also your “rewards” program of having to spend $100 for a measly $1 is pathetic. You used to be a much better company.
A lot of updates 5/5
Why that app need so many updates?
This app is awful. It’s constantly needed some sort of update. Every week or every other week it’s requiring some update. And it doesn’t even work that smoothly for needed so many!
Gift cards are hard 4/5
Would be better if using gift cards was easier!
i can never log in, and even while using the app it will log me out in the middle and not let me log back in. never used a shopping app before with so many problems.
Old navy 5/5
By الحمد وشكر
IRecommend a Old Navy for all families with children and without children because they’re the most comfortable close for my kids and me and we love shopping for old navy 👍
App does not work 1/5
Your app has not worked for months now. You cannot sign in, you cannot add anything to your shopping cart, and you certainly can’t check out and purchase anything.
There are tons of reviews here stating the same thing and it is still not fixed. You are losing money and customers. Please fix this ASAP.
APP ISNT WORKING!!! 3/5
You can’t add anything to the cart
This Store is It!’ 5/5
I just love shopping online with Old Navy. This is the best thing that they have came up with!! 😍😍🥰🥰
Omg!! Again!!? I need to sign in AGAIN! 1/5
Seriously Old Navy, get your app bugs fixed!!!! Every time in go to the app, no matter whether it’s been a day or a minute, I need to sign in.... EVERY........ SINGLE........TIME!!!!!! It’s sooooo annoying! Not only that but it demos itself as if I never used the app before
Get you $!*t together OLD NAVY
You NEED to read this before downloading app!!! 2/5
By Stelugo Baoughil
I love Old Navy’s clothing so much, which is why I got the app. But what makes me REALLY frustrated is that it is CONSTANTLY making you sign in!! And what is EVEN MORE frustrating is that I added an item to my bag and when I clicked “checkout” it made me sign in AGAIN AND AGAIN and wouldn’t stop and I couldn’t order the item! So I decided to wait to see if it would stop doing that if I ordered it later, and GUESS WHAT?! My size was out of stock when I opened the app later!!!! All because of the STUPID Old Navy app FORCING me to sign in OVER AND OVER AND OVER!!!!! The people who made this app REALLY and I mean REALLY need to fix it!!
Probably the worst shopping app I’ve ever used. The deals and coupons are hard to find, and sometimes they never load. The Face ID is super buggy and connecting it to my profile is impossible. Just use the website.
By bai isoanjalzmana
Doesn’t let me sign in. Just loads then says my session expired