Reviews should be able to be accessed by size, height, weight for easier navigation
App crashes 2/5
This app is horrible / it keeps crashing and says it needs to refresh.
Easy to navigate 5/5
Easy to find items.
My favorite store 5/5
For me is the best,
We are 5 members in my family and I love to buy clothes for them there.
Good prices, good quality and variety
Excellent App 5/5
Love this APP. So easy to use!
THE WORST 1/5
By L and W
I can’t begin to describe how horrible this app is. Slow, confusing, poor search term success even when using the EXACT name they give an item, filtering options are very limited, and there are constant problems trying to checkout. I almost always have to switch over to the website to complete the purchase. And sometimes the discounts they show in the calculation of the cost disappear after you make the purchase. Last night I purchased items priced at a total of $200 something. App showed $111 in discounts between sale prices and a promo code, for a total final price of $106. These were the actual numbers shown in the app - not something I calculated. I placed the order and two minutes later the email confirmation arrived, and I had only gotten $54 in discounts. Called Old Navy three times to resolve it and was just told it must have been a technical glitch in the app. No offer to adjust the price. Grrrrrr….
The ONLY good thing about this app is the ability to switch between stores and have it all go to one cart for payment. Everything else stinks.
Love Old Navy - Hate the App 1/5
This app constantly logs me out and does not save my orders
No me permite comprar la App 2/5
No me permite comprar
Never saves login 1/5
I have to log back in every single time I use the app and I have to log back in everytime I want to check my credit card.
The app it’s cool bro
Best shopping app! Love the new feature to pick a model size! 5/5
Best shopping app! Love the new feature to pick a model size! And how my rewards are listed.
Good style 5/5
Love the style and colors
Old Navy 5/5
love it all!
The item wasn’t even there anymore 1/5
I was buying me and my bf some matching Christmas pj and I have bought them and the said when it would get here and everything when I went to go make another purchase the item I had just bought wasn’t there no more and they mentioned my account didn’t even exist no more
A couple problems 3/5
App is good for the most part and does what you would expect. But it logs you out every single time I exit it. Also when I favorite items it will unfavorite them, which are two major points of when having this app
Order history 4/5
The only reason for giving 4 stars to the app is order history issue. Even if I order on the app, it doesn’t show my orders in the order history. I have to log in on the website to check the orders status.
Me gusta mucho 5/5
Me gusta mucho los estilos de ropita de bebe y súper buena calidad .
Mi tienda favorita! 5/5
He sido fiel con Old Navy desde antes de conocer una tienda. Comencé comprando Online los uniformes del colegio de mi hijo.
Ya han pasado más de 13 años y disfruto mucho comprar e sus almacenes tanto como virtual.
Old Navy 5/5
By McKee 2
I really enjoy it when the have the stock in store so I can pick up. I don’t order if it has to ship. I hate S&H charges.
In Love 5/5
Old Navy you continue to improve. Love your styles. Love your plain colored hoodies. Love your family jammies.
Love Old Navy 5/5
By smiking customer
I have 5 grand children and I absolutely love Old Navy with the styles you offer and prices. I even love the jeans for me
Just keep the savings coming
App glitch 1/5
Anytime I’ve browsed the app, it always says “something went wrong”
I click refresh and it does it again not even a second later
Old navy 5/5
By cheyenne stone
At first it was a little difficult because my card information wasn’t registered and it was explained to me but I figured it out! Love having the app and see what great items you have and to easily pay right then and there! Great service!
I really love it. It helps me with things I need and if you get the card its a discount it’s a great purchase
Sign-in Verification Everytime 1/5
Once signed in the app works fine, however, everytime I go to sign in to the app (I’m sign-out everytime I close the app) I’m forced to re-verify my information online.
Terrible Customer Service! I didn’t receive an item, and they told me I had to reorder the item and pay AGAIN! Even after speaking with a supervisor. Never had a issue. My last year ordering Christmas Pjays with Old Navy.
App issues 3/5
Having issues with the app not updating properly as I shop. Not sure if it’s a glitch or just a lot of people online but I had to close out of the app 4 times to clear the issues.
By C. Hamblin
There’s always some type of delay or reason to refresh.
Quality and great prices 5/5
By aiden dude
I always buy old Navy for my son.
Its decent 3/5
By Miranda Wylie
Would love to be able to switch between filters easily.. instead I am having to go back out and reselect everything and restart from the top
Awesome 😄 5/5
Old Navy 4/5
I have always done well at Old Navy online. I do miss a time when clothes weren’t meant only for comfort. I work at a job…in an office…where sweats and leggings are considered casual.
High waisted call kickers 2/5
You can’t buy the towels or the high waisted in the store and you’re constantly out of them in the app it’s confusing if you want to use a different credit card on the app that you actually have in there because it doesn’t have anything so you can choose between payments. It should allow you to change between your saved Credit cards in the order. But my biggest complaint is that you’re always out of my size pants
Old Navy 5/5
One of my best stores for shopping for all of my family.I always find it with nice and comfortable stuff.
A little glitchy but gets the job done 4/5
It crashed multiple times when i fried to scan items in store but it worked.
Glitchy, several features not working 3/5
Wallet doesn’t work. Can’t process an order through the payment step either. Twice now on two different days I’ve had to use the website to complete the order.
By Daniel Springer (iOS Dev)
- Dark mode.
- Sign In with Apple.
- Favorite during search.
- Change address during checkout.
- Keychain for passwords.
I love old navy, there deals and it’s easy for me to shop my size.
Glitching constantly 2/5
By Old Navy shill
Love the setup of the app but stops loading constantly and glitches when trying to log in, see points, etc
Payment Method 1/5
I have an old navy credit card and sometimes the app won’t let me use it. Doesn’t make any sense.
Recent log in issues 4/5
Would like to give the app more stars but as someone noted below, I can no longer log into the app. I can enter my email but there’s no place to enter the password. I finally did what done one suggested and went through the process to create an account, then I was able to log in. I hope I don’t have to keep doing this. Please fix.
Plus Sizes In Stores Now! It’s a miracle! 5/5
I cannot express enough excitement that old navy now offers their plus size line in stores. Having the ability to try clothes on vs ordering them online is an amazing feeling! A million thank you and please advertise in your commercials that these sizes are available. Not to mention I can match certain items with my daughter. Love love love!
Multiple Shipping Addresses 4/5
The main thing I don’t like is that you can’t ship to multiple addresses from one order.
It’s easy! 5/5
The app made my Christmas shopping very easy. Thank you!
Old navy 5/5
By tea4 2
Thank you for making this grandma give Christmas
Love the App But A Few Problems… 4/5
I love using the Old Navy App to shop on my phone because it’s much easier than using the website, but the app won’t let me check out when i’m signed it to my account. I have to go onto the website to make an order. My only problem is that, other than that, it’s great!