Old Navy is great 4/5
Just love using the app but it doesn’t prompt you to add discount codes and Old Navy cash
Great App 5/5
Love doing business with Old Navy using this app
It’s good 5/5
I like it
Best store ever 5/5
I love everything I buy from Old Navy! I am a senior citizen in my mid 60s and I will continue buying my clothes from Old Navy! Love the sales and super cash earned! I can find something for my entire family - daughters, son, and husband!
By L oko
I love the simple framework of the app. It is very easy to use and it has not crashed on me not once. I have had this app for a year and a half now.
Stylish clothes, Great quality 5/5
I’ve been a Mom for over 24 years and this store has been a part of my children’s life. Love the styles!
Annoying app 2/5
By Samantha Jjjj
This app is annoying!!! Every time I go into it it has to show me how to use it and you can’t skip it! I know how to use an app.
So easy! 5/5
The old navy app is so easy to use, it makes shopping from my phone a breeze!
Worst App Ever 1/5
I have to login every time I use it even though I ask it to save the info. & it only lets my make purchases. If I try to lookup my transactions it asks me to login again & then says my login info is wrong.
Stop logging me out!!! 1/5
Every time the app updates it logs me out and disables Face ID. Obnoxious! No other app has this problem!
Never remembers my creds... 3/5
Biggest issue with the app is it drops my “saved” credentials all the time. And gos forbid I mis remember my password then it navigates you to a browser to confirm the account. I find this to be clunky. The inability to easily log into my account has deterred me from placing orders on multiple occasions.
Love Old Navy 5/5
By Cali Angell
Like to shop for my beautiful granddaughter & she loves the clothes!
Love the clothes but not enough talls available
Login doesn’t need to be so difficult 2/5
By Taylor V M
Seems like the app regular logs me out and I’m constantly having to re login. This is annoying because it doesn’t remember any username or password information, even though the settings say that feature is turned on. The face recognition only works until the app logs me out, so it’s actually useless when I need it. The old navy store and the credit card use two different logins even though both are accessed within this app. One or both of which requires a case sensitive username, which makes it difficult when using the auto fill feature.
Anyway, it’s all really confusing and logging in constantly (resetting my passwords) is such a waste of time and it could be so much more user friendly.
It doesn’t notify you that an item was taken out of your cart if that size or color becomes sold out. That would be helpful in order to find a comparable item to replace it with.
Other than these things I’ve listed, the shopping experience is user friendly and I will continue to use it.
App is junk! 1/5
I’m seriously considering dropping this card because of log in issues! This is the only card I have where the app frequently looses saved log in info! Then you are prompted to re-enter your information to discover “user not found”...
Love Old Navy! NOT the app 3/5
I want it to add to cart and pay in just a few clicks without having to get my card every time.
I love to shop at old navy 5/5
It’s soo easy to shop online and they have nice clothes
Richer than thicccc 1/5
The online store is soooo expensive the deals aren’t even deal it’s like 2 cents off I hate it.
Could be better 2/5
This app requires me to log in every time I use it.
Logging in 2/5
Have to log in each time
Great clothes for kids 4/5
Great clothes for kids. Just wish that once you got the credit card they would offer free shipping to customers.
old navy 4/5
there clothes is very good quality, always satisfied with all my purchases!
Keeps logging OFF 1/5
This app keeps logging me by off every time I close the app. It’s annoying if I’m trying to open it it asks me to log in. Please fix this issue.
App not optimized for iPadOS 1/5
App was designed for iPhones and works terribly on the iPad.
Convenient Shopping for the Whole Family 5/5
By Griggs Family
Old Navy is a go-to each season for casual and comfy apparel for the entire family. We’re a tall family, so we enjoy the extended sizes. It is convenient to access the app on my iPhone to stash deals and clearance items in my shopping cart until I’m ready to make a purchase. Thanks, Old Navy!
Nae B. 5/5
Fantastic app. Super user friendly!🤗
Favorite app 5/5
Great options for shopping
Updated review 1/5
Literally nothing loads. I want to spend $$$ but the app won’t let me!
Long Tall Sally 4/5
I like the app in general. It’s one of the best I used. I realized after placing an order the other day that I forgot to apply my rewards points. It would be helpful if it asked if you wanted to use rewards points upon order completion. And then when I tried to cancel the order and place it again w rewards points I couldn’t figure out how to do that. That could be user error but it could also be easier to do so I didn’t have to call customer service to do it. The customer service rep was very helpful. I was frustrated to have to read off all the serial numbers for my rewards points. I felt like the customer service rep should’ve had access to my rewards points certificate numbers. But I love Old Navy and that they carry “Tall” sizes for us long legged girls!!
Comfortable beautiful 5/5
By mary nuir
Old navy clothes always comfy and pretty
Keeps logging me out 2/5
I have to sign in every time I get back on the app!
Not all plus size items appear on app 1/5
PSA for anyone plus size: The app doesn’t show all items for sale like the website! Be careful! If you’re looking for something and can’t find it on the app, be sure to check the website because it will be there.
It signs me out every time 3/5
I love shopping at Old Navy and Gap for all my daughters clothes so I decided to get the app to save me some hassle. Unfortunately, this app makes me sign in EVERY time I open it. It’s so frustrating. Otherwise, the app is fine but this issue makes me not want to use it.
I love old navy! 5/5
Great app and easy to use!
Judith’s review of Old Navy’s App 5/5
By Shar Pei mom
I love this app it’s fast and I can find what I am looking for without checking my mail. I buy a lot from Old Navy and often the merchandise is gone for sales so this is efficient for me.
Donna Taylor 5/5
I love the quality of the items and the great rewards and discounts given as a returning customer...Extremely easy for exchanges and returns also.
UI is terrible and cannot link card 1/5
This is the worst application I have ever used! I love Old Navy clothes and wanted to be able to easily purchase using my iPad, but this app did not live up to my expectations. Terrible interface. I was also not able to connect my card or my points and could not checkout. I just went back to the website, so much for easy shopping.
Old navy app 1/5
This app never loads my favorites and constantly says I don’t have a good connection and need to refresh the page. It’s face recognition works maybe half the time and it logs me out when I’m the app. I would buy more from their app if it wasn’t such a pain to use.
Annoying aspects to shopping via app 3/5
I love ON, and buy most of the clothes for my family there, but this app is annoying. It NEVER remembers me, and you have to enter your email and password EVERY. TIME. Other than that, the app does make it easy to shop and filter the things that you want to see.
ON App developers, PLEASE PLEASE PLEASE fix this.
Price change to a higher price after I place order 3/5
Aprovecha change after I place my Oder to a higher price
BEST CLOTHING 5/5
I have always struggled trying to find the right fitting jeans (Since having two babies) or leggings that aren’t see through, Good work pants, sweaters. Literally everything I wear I get at old navy! Best price great quality! I will always flaunt my stuff off wearing my old navy clothes just making me feel like a rock star!
The app 5/5
My app always glitches and logs me out and doesn’t save my liked things. It always says it needs to reload when I am in the middle of browsing.
Baby clothes 5/5
Absolutely recommend the bottoms for babies! Not tight at all around the pamper and comfortable for my little one to wiggle around in !!
Terrible website & Terrible app 1/5
I started using the Old Navy app because the website is terrible. The app is just as bad! Every time I launch the app I have a different experience. Sometimes FaceID works, sometimes it doesn’t. Sometimes it makes me sign in and sometimes while I’m signing in FaceID will start working. Sometimes in the middle of browsing it fails to load images. I love Old Navy but the website and app make it so difficult to shop virtually.
Cardholder 40% doesn’t work 4/5
I got an email for cardholders that gave 40% off. There were no restrictions listed, but every time I tried to use it, I got a message that the items in my cart didn’t qualify. I love Old Navy clothes and the app, but was frustrated by this
Used to love it 2/5
The Old Navy site is a nightmare now. Too busy. Clothing in multiple categories. I don’t want to sort through 2000 items some of which repeat multiple times. It is overwhelming and makes me not want to shop the site anymore. I literally only wear Old Navy things so this is a huge disappointment
User Friendly 5/5
Easy to navigate and integrates well with Apple Pay and other payment options.
What’s The Point? 2/5
I absolutely loved when I could order using the app because shopping at Old Navy is beyond unpleasant. The last two times I ordered from Old Navy, I tried to do just that. But it won’t let me order on the app; I had to place my order on the website.
So, what’s the point of this app?