Will not open after update 1/5
App will not open after recent update- worked fine before
BEST STORE EVER! 5/5
By chong jing loo
I love old navy so much and the app is just amazing! The store is my go to store and my all time favorite. Absolutely, no doubt about it, the best store ever
No online returns, to go the store 1/5
If you buy items online, drive to the old navy store and do your returns at the store. I shipped back items for two orders I made online and they are not recognizing my returns. I seriously think old navy lost the items I returned via mail. I even used the old navy prepaid labels. I didn’t get my refund for my items even after reaching out to old navy multiple times. I never had this issue when I returned items in the store. Terrible customer arrive for old navy online.
It’s still glitchy after the update🙄. Super glitchy and keeps refreshing every 5 seconds. 1/5
The new update didn’t do anything, the app is still acting up🙄. Super glitchy, and keeps asking to refresh every 5 seconds. My Favorites won’t even load at this point. I don’t know if it’s because it’s a sale and a lot of people are on the app, but it’s super frustrating. It always refreshes, and it constantly logs me out of my account whenever I open the app. I guess I have to shop on the actual website where I can’t quickly access my favorites🤷🏾♀️. Please fix these glitches and bugs soon.
By Chipper jones 1203
Should not have to pay a $7 mailing fee. Should check how fast you need it for free!
“Something went wrong” 3/5
Love Old Navy and the easy to use app, but every time I get on the app, eventually a message pops up when I am trying to add something to my cart that says “something went wrong. We were not able to complete your request.” The problem is not resolved until I get on the app the next day or so. I can’t ever finish placing an order in one day and it’s very frustrating. I also just updated the app to see if that would help and it didn’t.
Face Masks 5/5
I have been searching all kinds of places for face masks to fit my family of 6. The ones from Old Navy are the most stylish, comfortable, and affordable ones I can find. Definitely will be returning as part of our back to school shopping.
By Ty Shay
I can pay my bill and shop it's great
Aviators Shades 5/5
The best shades ever. Loving the look and the feel .
I love when I can find 100% cotton items and I often do st old navy. I recently bought a blouse that is 100% cotton and so soft and light, perfect for Florida even with long sleeves because restaurants keep their ac cold. Anyway i love it and have a graphic tee to pick up at a store location.
Thumbs up 5/5
Easy to use
By Stephanie Bova
Great savings 😀
Better than full site. 5/5
The desktop site is waaaay too busy with all these ridiculous pop ups and moving parts. The mobile app is easy to use and so much less stressful.
Terrible shipping process 1/5
I ordered a bunch of items for my grandson in two separate orders most of it was delivered to me in about six different orders three of the items in the first order I was told they canceled because they were out of stock yet when I went back into the website they were in stock I’ve re-ordered them but had to pay twice as much money for them and what I originally was paying for them. That order never should’ve been canceled if you were getting more back in stock it should’ve just been delayed I am going to request a credit for the difference
It is AMAZING 5/5
You can pick out a lot of things and they have super cute things
Poor service 1/5
I ordered around $200 worth of clothes using the Old Navy online service. Around the time the first shipment was supposed to get in, I checked the tracking app and it was marked as undeliverable. This happened with all of the other shipments too. No other retailers have had this problem with my address. At this point, its been around 2 months since I originally ordered the clothes, all of the items have been returned and received to sender for weeks, and I’ve only received one refund of $15. I just want my money back, won’t be ordering online from Old Navy again. (Also tried to reach their customer service to no avail)
Online shopping 😃 5/5
I love old navy! everything I ordered is awesome.
Curbside option 2/5
I would like to have the option to curbside from the app like Target app
Love the app 5/5
Thank you for the convenience of ordering at home.
The place to shop year round!! 5/5
By A girl that loves a lot
I always enjoy shopping at Old Navy. Wonderful selection for the entire family. Always a nice variety.
Unable to reach customer service 3/5
Tried for weeks to speak to someone in customer service.
View All 4/5
By Christa Leeann
Wish there was a “view all” option so I can see ALL of the women’s items, or toddler girls, etc.
Old Navy Cart 3/5
By Jamone' C
Im having a great deal of trouble and frustration being that everytime i go to check out it prompts me to refresh my cart and empties it.
Best place to shop 5/5
Love Old Navy online easy to order has my size and is shipped to my front door. Life is good with Old Navy
Get it Right PLEASE!!! Ridiculous APP 1/5
I decided to delete this app. After using for quite sometime and enjoyed the easy access on my phone, I’ll be using online instead. Glitches constantly... refreshing screen constantly...cannot access my favorites constantly keeps crashing! Cannot access store availability or pick up store!!
I had updated too I had to delete & download again...no more! I’m done ...What’s happening?!?It’s Impossible to trust an app like this one.
App Support: pls fix these errors I’ll download.
Customer: If you’re reading this and would like to use this app don’t waste your time & space on your phone, pls just go on line to shop.
Muy fácil y conveniente para comprar en estos tiempos
Me encanta 5/5
By gisel hl
Me gusta mucho todo lo que compro aquí
Check out 1/5
Won’t let me sign in
Won’t send reset password info
Won’t let me checkout as guest
What’s goin on?
Old Navy app 5/5
I love the app it was easy to find the tank I was looking for!!!
It’s ok 4/5
I dk like this app. It’s easy to place orders and track orders. The biggest problem with it is that you constantly have to log in. It’s ok when you can you Face ID but sometimes you have to type in your email/password which gets extremely annoying. Why can’t I just stay logged in?
What’s the point of this app? 2/5
If I can’t choose the option to pick up at the store? You can only do that on the desktop website! Good grief!
Constantly glitches 1/5
No open stores near me 5/5
No stores open near me so order online let’s see how it goes
Never enough inventory 3/5
I LOVE Shopping on ur site! But... the only thing I dislike about it.. is that EVERY TIME I put stuff in my shopping cart. It gets takin out as quickly as I put them in. Is there anyway y’all can let people keep items in they’re cart for at least An Hour or 2?? Thanks! ~Wendy~
Worst App Ever 1/5
By Chelsey Star
This is the worst app I’ve ever come across. It crashes multiple times in one sitting. Half the time it logs me out and doesn’t let me log back in. It’s ridiculous.
Out of Stock Items Displayed 1/5
Don’t show items out of stock as an option. Wasting my time to click on the item to get a screen that it’s out of stock. At least add a filter option for it. 6 items in a row, OUT OF STOCK. Very annoying.
Great app 5/5
By Nacho Slaya
I figured I should show some appreciation for the software developers who worked on this app. I think we take for granted when an app works well. This one definitely does! Clean, organized and thoughtful. Super intuitive and easy to use. Love it.
Log in glitches 4/5
I love almost everything about this app. Easy to use and navigate.
BUT. It kicks me out randomly and doesn’t access Face ID. I sign in manually then Face ID comes on and activates.... and I have to go through the whole app tutorial again. Very frustrating. I keep using it bc once thru that it’s fine but signing in every 3 times I access the app with no Face ID (when tho it’s turned on) is annoying!
Fantastic app 5/5
Quick, easy and simple!
By sadia n
Love shopping through old navy app .. products are extraordinary! Old navy has Quality Stuff n very comfy too ! Thanks 🙏
Good day 5/5
It’s nice to have this app, I don’t have to drive.
Fixxxxx the glitch that “refreshes” every 2.5 minutes. It’s THE FLIPPIN’ WORST. And preventing me from spending my money! We’re both losing here.
I love it 5/5
By Choco dabear
The app is amazing and super easy.
Love prices 4/5
II can always find
I like it
My favorite store 5/5
Love the variety of long pants they sell! Also, the sandals are really nice, I just bought 6 pairs of them ☺️☺️
The app is crashing especially when I check my order option, I can’t see anything!!