Broken Favorites 2/5
I love and shop at ON loyally, but the Favorites page has been broken for a month now. It used to be a blank white screen, now it says “No Saved Favorites Yet,” but when I try to add one it says “Some items were sold out and removed.” This happens with every single item; it is not, in fact, sold out. I’ve uninstalled the app multiple times to no avail. I also agree w/ other reviewer that leaving the app for two seconds shouldn’t send me back to the Home Screen in the middle of shopping.
Doesn’t work 1/5
This app used to be great!!! Now it’s just junk I can’t log in at all and can’t reset my password
Best Prices!!! 5/5
By Jessy Jamerican
Old Navy Always have affordable prices for everyday persons on a budget!!!
I’m just wondering if they’re ever going to fix this app?!?!? I have been able to log in for months now because it just says error occurred every time. Super annoying to go on the web because you can favorite items
Cannot ever login 1/5
I havn't been able to login to the app in months! Tried deleting and reinstalling, updating... nothing works. It just buffers and buffers or gives an error. Really aggregating! App is useless.
We love Old Navy for all the discounts and super cash! Using the app made it even more convenient to see all of my membership rewards and shop easier than using the website
Doesn’t work 1/5
This app hasn’t worked on my iPhone in over a year. I have deleted and re downloaded it multiple times.
Updates way too frequently 1/5
Extremely frustrating app. Has updates that are required to be done before using app far too frequently
Easy peasy 5/5
Love this app and especially love the great sales I get to take advantage of for my and me!
I’ve had this app for about two years now and loved for the most part. The one problem I had was that it wouldn’t keep me signed in and I had to try to remember the password every time was trying to get in. The last update fixed that and the app is now perfect. I like being able to switch between stores (Gap/Banana Republic/Old Navy) and if I happen to find something online and save it to my cart, when I open the app, the item is waiting.
One change I would like is to have access to the Gap Factory and Banana Republic Factory stores on the app.
Love, love the app, prices are great. Always great quality clothing,
Doesn’t work 1/5
By hailey brantley
I literally cannot use the app. The home page loads but the second you try to do anything else all I get is a buffering symbol constantly. It’s been like this for a while and I’m really aggravated about it. I’ve deleted and redownloaded the app so many times and nothing has changed 👎
I love to buy in old navy 5/5
It is the best
Great app except the “favorites” section 4/5
Overall, this is a great app. You can easily click on an item and return to the page you were browsing without losing your place. Really the only issue is with the favorites section - there is almost always an error saying it can’t display my favorites right now.
Horrible, Horrible, Unusable Useless App! 1/5
By Lady de la cruz
I used to be able to use the app now I am unable to use the app. It’s saying an error has occurred please retry later it has been saying this for weeks now every time I try to login I am unable to login. This is so frustrating that I am unable to use this app anymore not sure what is going on with the app, but at this point I am very frustrated however when I go online I can use my same user ID and password and get signed right with no problem. I love the ease of being able to just browse through the app select what I want to order and pick it up or have it delivered someone needs to look into why this app is not letting me sign in with my username/password on the App which is literally useless at this point
Constant app issues 1/5
How many times am I supposed to log in????
I haven’t been able to access my favorites in months….
App Issues 1/5
By Mathena Claire
Literally every time you leave the app, it refreshes and you lose where you were/what you were looking at. Not even closing the app- just leaving for a moment the app sends you back to the Home Screen. Why?
Old Navy App Not Working 1/5
By M Leonharft
Cannot connect with Old Navy website!
Update worked! 5/5
Thanks for being attentive to your customers and fixing the app!
Unable to access items added to my Favorites list. Prices in cart don’t match between Apple Pay and entering my card manually.
Good value for clothing. Love my jeans and denim jackets. The app needs some attention, IT peeps!
Works great 4/5
Updating my review now that they fixed the app. No problems. Great app.
Not happy with old navy app 2/5
By Firstlady 84
I am very disappointed in old navy this app is bad. I can’t use my app every time I open the app it closes out. I uninstall the app and reinstall it still not working.
App doesn’t work!! 1/5
By Hasan Siddique
Been trying to use the map for several months now, it doesn’t even load! Seriously frustrating
App crashes immediately 1/5
Please fix this
App crashes 1/5
App doesn’t even open fully before crashing
I’m not sure what’s going on but I haven’t been able to log in. As soon as I click on the app it goes right back out of it. I can’t even log in through my safari, it just says my username and password couldn’t be recognized. When I know that’s my current information I’m not sure if it’s a bug or they are doing some sort of maintenance. On they website but this is ridiculous it’s really no need to have the app on your phone at this point because you can’t even get into it. I’ve worked for old Navy before and never heard none of my customers complain about they old Navy app not functioning correctly. So this is all new to me!
Ap won’t even open since 10.0 fix 2/5
My ap was fine until the recent fixes. The ap won’t even open. What good is having an ap when it doesn’t work?
Constant sign in issues! It logs you out for no reason & I have trouble signing back in half the time.
I was just now trying to get in & the app won’t even open! I’m over this app.
the app won’t start 1/5
The app was gradually getting more and more glitchy since 2020. Now it won’t even start on iphone 13
Just won’t open…horrible. Even with a notification showing making it all the more annoying. And it worked great up until recently!🤦🏽♂️🤦🏽♂️
Update 10.0 has failed 1/5
By iPhone user in TX
Your latest update 10.0 has issues. When I open the app it crashes repeatedly, and immediately. Wanted to make a purchase today. Please fix.
Crashes immediately! 1/5
The most recent update is awful! I can’t open it without it crashing immediately!!! Please fix!
App won't open 1/5
App crashes and won't open at all
Never works 2/5
I love old navy so the app never working correctly is a disappointment. Right now it force closes and I can’t even open it.
Updated and now… 1/5
Updated and now will not open.
App crashes 1/5
App is down
Since yesterdays update the app doesn’t work. Immediately crashes when you open it
Update ruined the app……..😑
App won’t open. Crashes at open. 1/5
Never had a problem with this app before. Looks like an update was done yesterday and now it won’t open.
Has never worked correctly… 1/5
By Sunshine State 21
Unfortunately, this app has never worked correctly. The app doesn’t stay logged into my account and repeated hasn’t listed my orders under my account on the app so I can track them and get rewards. It doesn’t matter how many times I log in. Also, the recon update now doesn’t allow the app to open at all. When I tried to share this using the email address provided for feedback in the App Store, I get a auto response back saying that email inbox is unmonitored. Doesn’t appear they have any interest in correcting things.
Old Navy App 3/5
There’s a problem with the app it doesn’t open.
New Update crashes the app 1/5
By ARC N-11
Every time I try to open the app since the new update, it crashes the app.
currently broken? 1/5
app crashes immediately, won’t open. placed an order a few days ago and have no way to check the status!
Since pushing out a fix a day ago, the app has become unusable. Everytime I try to open the app, it crashes.
Not opening 1/5
I can’t go into the app after the new update. App keeps crashing as soon I open it
Update 10.0 is bad, app won’t open. 1/5
By Don't download update
I got a notification about a today only sale. Clicked on it only to have the app try to open and then immediately shut down. So I tried to open the app directly, same thing happened. Checked to make sure it was up to date only to discover that the update was pushed yesterday. I can only assume this is the reason why an app that worked great a week ago is suddenly not working. I am leaving this here because I can’t get into the app to get a direct line to support.
Can’t Log on 17 Jan 23 5/5
Are you having a problem with this application?
App not working 3/5
I’ve been trying to sign on to the app all day today and it’s not doing anything. This is how I pay my bill.
App does NOT work 1/5
The app does not even open on my iPhone. It immediately closes. The update a day ago obviously made it even worse & does not work.