Worst app ever 1/5
The app itself if fine if you want to simply look at the clothing. But if you want to purchase it will not let you log into your account ever!!! And who wants to enter in their personal info on public WiFi?!?!
Linking rewards certificates... 5/5
Makes this app so easy to use. 👍🏼
I ❤️oldnave 5/5
It is the best and I love it and my friends on my school bus like it to
Terrible App 1/5
Browsing the clothes is fine, but I use this app to try and manage the Old Navy Card I got a few months back. Trying to use this thing to make payments or keep track of your account/rewards is utterly useless. I have never had this much trouble logging into an app before. I have had to repeatedly call customer service to help with simply checking balances or logging in and for some reason passwords have been the bane of my existence with this. It’s almost enough to tempt me to close the fricken card so that I don’t have to use the app.
Hate it! 1/5
I thought it would be easier to have the app but it never lets me log into my account. When Ido manage and try to do anything like go to my orders it tells me “something went wrong”. No matter how many times I hit refresh it doesnt let me view anything.
Easy to shop not so easy to check out !
Love on line shopping 5/5
I love how fast and easy it was to find what I wanted and how easy it was to check out
Tons spent 5/5
i have spent thousands of dollars on clothes from old navy and gap. I love their clothes very casual and nice to wear for any occasion.
Needs improvement 2/5
By SPN Mom Shopper
Love that it’s easy to navigate, but i’ve never been able to check out using the app. There’s some sort of glitch in that area, very annoying.
Great app, one major setback 4/5
I love old navy & I think overall the app is great & easy to navigate. The only issue I have is that I've saved quite a few items to to my favorites list once I log in, & the next time I log in, they all disappear! Extremely frustrating to have to go back & look for all those items again. Old navy, please fix this bug! Other than this, the app is awesome.
very cute 5/5
the stuff is cute and the app isn’t laggy, also i have rewards which is dope
Great for big and tall men 5/5
Good cotton clothes for big and tall men and always have great sales. You can look good for a decent price at old navy.
Luv mom2201 5/5
Love the fast shipping and comfortable styles for my family. Drawstring shorts are amazing!
Love Old Navy 5/5
By NC loves it
I can’t say enough how much I love Old Navy!!! They have such an array of sizes for my grandchildren!!!!
Big men’s page not loading 3/5
I’ve clicked on the category of “big” under special sizes and they don’t load. It used to work fine.
I love it in all ways! ❤️
Love the app but... 5/5
Wish when you add an item to your cart, you would continue where you last left off scrolling items. Takes double the amount of time to keep going all the way back to the beginning of each department. If there was a way to correct that, I would be very happy!
Ladies petites 5/5
By Auntie Row
I love being able to order ladies petite size clothing, that I can count on being the right size!
This app is convenient and awesome I can shop, redeem my rewards through the app and in the store and I can even access my credit card account I love love love it!!!
Not user friendly 1/5
Every single time I want to log into my account (to shop or pay my bill)my password doesn’t work and I have to change it. This is on the app and through the website. Each and every time I need to get on I have to go through the whole “forgot my password” hassle. I have done this at least 10 times if not more. I will pay this card off and not use it anymore. And to top it off they lowered my credit when my overall credit usage (all my cards) was higher than even I liked. However I never once made a late payment to them, or any of my cards for that matter. My credit is good, I just received a VISA with a $10,000 limit so that says a lot about my credit. I paid off all my balances and Synchrony still won’t extend my credit. I love Old Navy’s style and pricing. But from here on out I refuse to do any business with Synchrony Bank.
So much better then website 5/5
I always had a hard time getting the website to load but the app is so easy to use!
Big Man! 5/5
By Harper Carrier
I love old navy! I stand a whooping 6 foot 9 inches and have always had a difficult time finding the right length and width for my clothing. Since I have been shopping at old navy for 3 years now, I have found the right fit and style that is accustom to my professional and professional outfits. Huge thank you to old navy for allowing this big man to dress in style and comfort.
Love apps 3/5
I’m a big fan of my favorite stores having apps for their stores but this one is just not up there with the best. They have a lot of upgrades to make but I am loving that they have all four brands in one app. Where was the marketing for this release though?? I would have downloaded it day one
Love it! 5/5
Always love all the cute kids clothes at Old Navy! Great quality & affordable!
Only thing I would like is if the cart sent a warning when you coupon that has been added will expire.
Great app 5/5
Old Navy App 2/5
Browsing was super easy on the app, everything is organized and easy to navigate. However, the app will not save my favorites, it might save 1 or 2 out of 10 then when open the app later, it says my favorites are empty. FRUSTRATING!
Makes my life easier.
Super awesome app. My only wish is that they would add support for Apple Pay.
Wonderful App 5/5
By Big Racks Teejay
Really Good App. You Can Save A Lot Of Money.
A less intuitive app does not exist 2/5
App complicates the ridiculously simple. Attempting to order online & pickup in store seems a bridge too.
Fast and easy! 5/5
By Seattle girl!
Getting ready to put an order in now! Rockstar jeans are my favorite!!
Shopping difficult 2/5
I love Old Navy, but I do not like the app. Simple is better!
It would be nice if say a dress that comes in four colors would just be one click - show the dress, then allow us to select one of the colors to see how it looks - instead of seeing the dress four times while scrolling. This would also make ordering the dress in all four colors easier. The current setup is too time consuming.
Keep losing all my favorites 2/5
I love the store and the app mostly functions well, except it keeps logging me out and erasing all the clothes that I saved to favorites in the app. If they want me to buy stuff from them, they shouldn’t be trying to hide the stuff I want from me or making me do extra work just to find everything again. But what’s the point - I just went through and re-saved everything again, but it didn’t save any of it. That needs to be fixed or I will spend my money at another site that’s easier to use. Not fair 👎
App good, Login nightmare 2/5
The ON app is good once you log in, assuming you actually get that far. I would use the app more if the log in process wasn’t an ongoing nightmare. I can close the app and go back 20 seconds later and I’m logged out. This is literally the only app I use for shopping that does that. (Others I use frequently that keep you logged in for a sensible amount of time: Target, H&M, even Macy’s) Not only that, it constantly makes me reset my password, too which must be done at the actual site which then has erased all my cc info AND empty my cart. Bummed I have to leave only two stars but The log in thing has me over it.
Doesn't work. 1/5
Keeps telling me my password is incorrect or that the page is expired when I log in. GAP app is the same thing. Sounds like by other reviews, this has been a problem for a while. PLEASE FIX THIS!
Very easy to navigate 5/5
Love this app so much. I can save things that catch my eye, and the discounts/sales are insane!!
App keeps glitching and won’t let me open my shopping cart to check out and is telling me I can’t add things to my cart
Old navy is my go-to 5/5
By Susea q
Whenever I need to update my closet for the basics like white jeans black shorts and simple tease I go straight to Old Navy! And now that they have this app I can store all your favorites it makes it even better! Thank you Old Navy for being consistent quality and price!
Love Old Navy- hate to shop on the App! 1/5
I order from Old Navy online several times a month and the app is so frustrating to use. It asks me for my password over and over, then my cart disappears, then I have to log in again, it’s always such a process!! I really hope they fix it because it is very annoying to use. Shopping at oldnavy.com in Chrome on my phone is easier than using this terrible app. Please fix it!!!
By I've 823
Excelente calidad y precios
LOVE OLD NAVY!! 5/5
This Old Navy App works sooo good!! I’m a NEW Fan of Old Navy and have now become a frequent shopper.. favorites are the Rockstar Pants (have 8 pairs or so of various jeans and colors) .. and the “Women’s Relaxed Graphic Curved-Hem Tee Shirts”..LOVE THEM..(!).. amazing fit and comfort too— I have bought many in a variety of colors of these— and will buy even MORE if they come available.. particularly like these Tees that have graphic comments on them with something that is friendly and upbeat sounding (Example only— like the TShirt that says: “BE COOL, BE KIND” .. but only make that one much bigger in text vs it such a small text on the top right of the shirt)... the friendly words ones IMHO are better for those of us that don’t want to wear things mentioning Alcohol/Wine— or merely all the many “LOVE WINS” — which I like— but then it looks like I’m promoting things I might not want to wear and promote at church.. just sayin’. Keep up the great job Old Navy.. when you have these sales.. and receive free shipping .. it’s all so fair.. well done!! 👏👏👏
I love the ON app but whenever I sign back in and want to purchase from my favorite, they’re not even saved which frustrates me. Please fix this!
I wish it could be easier but the app constantly crashes which makes it hard to shop. Also the app doesn’t recognize my password and I have to reset it every time...
“Something Went Wrong” 2/5
I use to love the app and then it would occasionally give the “something went wrong” error. Now that the app has been updated, the error message is worse. It has not been fixed. Not only that, but i looked in my favorites and there’s a bunch of baby girl clothes in it. Very odd because i didn't put them there. I don’t have a baby or a girl. Even if i did, i would t have picked what was in there. Perhaps someone else’s faves were placed in mine. I hope they don’t do the same with personal info.
It’s ok 2/5
While having the app it’s convenient because it’s quicker than going onto the website, also rather annoying. I hate that I have to log in every time and it doesn’t save my information. Also when I do log in and I save favorites I go back to see my favorites all of them are gone and I have to reselect everything again.
Super convenient 5/5
The old navy app was so easy and quick to use! ❤️❤️❤️❤️❤️ 5 hearts instead of ⭐️