Trying too hard to do it all. 2/5
The reason I have the app is for my card-to make checking balance & paying bill easy. This app makes it difficult to do so. I should be able to sign on & see my credit card info, but I have to click like 5/6 times before I can find that area. Even then it’s just not user friendly!!
I hate it so I end up going online instead.
Love it!! 5/5
Love Old Navy!! Especially the app. I can purchase what I want and then pick it up at my convenience.
Preview pictures are cropped 4/5
Preview pictures of the clothes are cropped now, I can’t see the whole pant, shirt, or dress without actually tapping on the actual item. This is a little inconvenient, please fix this soon.
Great App! 5/5
I love that all the stores are on 1 app and I can combine the purchases. I also love how easy it is too pull up my rewards.
Good to Shop 5/5
By Sree Ani
Good to shop
By Help on codes!
This app helps me but, don’t know how use a code!!
Loving this app 5/5
Thanks old Navy
Old Navy App 1/5
Do not recognize my password saying it’s the wrong one 👎🏾👎🏾
By Chick awesomeness
Awesome App 5/5
Super easy to use and navigate between brands. Just wish you could see the daily discount codes.
App is functional, but what is received can be a surprise 2/5
Common items out of stock or don’t match what’s in stock at store. Orders sometimes arrive with the incorrect merchandise.
By That's my name okay
So easy to use!
5 stars for me! 5/5
Always receive my packages on time with everything there. My last package was missing 1 item for the first time ever though. I emailed them and in less then 24 hours got a response & my missing item showed up in less than a week!! This is a pretty big company, but excellent customer service & I love it. Will continue ordering from here!
Don’t bother 1/5
The Old Navy app works great until it’s time to checkout. This has happened to me more than once where I’ve put all of my info in on the payment screen and tried to checkout, only to have it NOT move onto the next screen no matter how many times I try. It does not say if there is a problem, it just “loads”, but never goes to the checkout screen. This is absolutely infuriating, I suggest just using the website.
Awesome App 5/5
Love the app but there seems to be issues with the availability of items online and
in-store. Otherwise, its great! 😊
Easy shopping 5/5
By Beach girl 1994
What I want when I need a change, always great prices
Great store, great app! 5/5
The Old Navy app makes shopping at my favorite store so much easier on my phone. It is easier to navigate than even the website. Way to go Old Navy!
I used to love this app and I would still love to order some things IF THE APP WOULD LET ME! I can’t even sign in and when I do, checking out is just crazier. Needs more fixing to do! I even tried to delete and app then redownload and still no luck. I can’t purchase anything.
Great Updates!!! 5/5
This app is much more user friendly due to the upgraded UI/UX features. Very nice!
Error Code: 1111 1/5
I have not been able to access my credit card information via the app in months. Keep getting an error code of 1111. Updated the app through the App Store today and it still doesn’t work. Old Navy/Gap please read these reviews and get this fixed ASAP!! Your clothing is too expensive to not have an operative app!!!
Easy to Use 5/5
By KT STP
I’ve been super impressed with the app since I started using it a few months ago. It’s easy to navigate, view and save items, and the checkout process is a breeze. You can also access your billing account even if it is not with Old Navy but one of their sister companies. Needless to say, I’ve been very pleased with the app and would recommend it to others.
My go to for my baby girl! 5/5
By Farrah S.
Well she’s actually 3 years old but Old Navy has been a favorite since she was born! I love the deals that I get and also the rewards. We just can’t stay away!
Super fast, detailed, amazing sales
Good app but could use some improvements 3/5
My only major complaint with the app is that though you can filter the products, you cannot sort them at all. I’d find it very helpful if you could by popularity, new arrivals, prices, etc.
I’m a 50-something year old and I get most of my clothes from Old Navy. Great look and great fit!
Great app 5/5
Only drawback is there is no option to sort from low-high price.
Greatest Shopping App 5/5
I’m already a regularly avid customer. I usually make 2-3 purchases a month (I don’t have the credit card). This app makes shopping super easy and enjoyable. Keep up the good work!
Love the app! 5/5
So easy to use!
Resetting Password 2/5
Like everyone else.... The resetting of the password every time you try to log in is such an inconvenience and headache.
App never works? 1/5
This app worked for me for the first couple of months I had it, but after it updated I have not been able to use it to log into my account. I also have to change my password every single time I log in, even if I know I’m using the right password. It’s infuriating and I plan on paying off the card and never touching it again just because of how difficult it is to check my balance and make payments.
Love old navy
Nothing works 1/5
Literally nothing works on the app. Can’t access my Old Navy credit card information also can’t even make an order because it keeps saying that there something wrong with my card when there isn’t. I can go on the Old Navy website on Safari and make an order faster than use this app.
Is the worst 1/5
It never work try to buy some stuff and it doesn’t let me and it tell me to refresh so many time that I just got sick of it and decide to write I review and I never do that. 😡
Old Navy App 5/5
I love using the Old Navy app along with using the promotions. It makes it an easier way to shop than going in stores.
Love old navy 5/5
Love my old navy
Old navy app 5/5
Easy to use, quick pick up at store
Love old navy 5/5
Easy to shopping app
Got all that I need at my finger tips.
App keeps crashing 3/5
All day app keeps crashing. Please let me filter “women” searches to exclude plus sizes and don’t make the default search to only include new arrivals. I like being able to see what’s available in stores.
By Chaz Coat
This app is the best
Not bad 4/5
Getting a bunch of great discounts on this app that aren’t available in stores is pretty nice however, there are a couple of annoying things about this app that make it so 2006...
One is, I swear this app asks me to login more than my banking app. It feels like I need to login every time I switch tabs. Honestly, it should always have me logged in after I create an account and maybe just verify if my account is still active in the background or something. This app was built as if we don’t lock or phones or something.
Secondly, I’ve ordered a ton though this, what is with the 2 week shipping on every order I make (3 orders so far), how is this even a thing anymore? Yikes
Excellent site easy to use! 5/5
Enjoy using this site. Easy to use. I like the models showing the clothes in a 360 degree turn. Awesome clothes at a great price!! 👍👍
Size 16 and plus size 4/5
I love old navy but I think it’s small minded and quite biased for you to only go up to size 14 in girls in your store. Girls come in all sizes and frankly it would be nice to be able to walk into an old navy store and be able to buy outfits for both of my girls. It’s pretty disappointing that I can only order a 16 or plus size online.
Love all the clothes 5/5
I have been shopping so much this season and buying Old Navy styles!!! So chic and on style!! Loving everything and there is something for everyone!!
App in Need of Some TLC...NOW!! 2/5
I assume this app is rated high bc users are rating ON as a whole. Yes, ON is a wonderful store (wish they would carry more women’s extended sizes like Tall & Plus)! More than HALF my closet is from ON but this app really needs some bug fixes! The first time I downloaded the app, I QUICKLY deleted it bc it was just useless. Nothing functioned properly & most pages wouldn’t load. A year ago I decided to try. It again since the rating had improved as well as I noticed recent, & more frequent, updates. For about 6 mos, all was great then with one swipe to refresh inside my shopping cart (in order to update a qty), I lost my entire “saved” items list! This seems to happen about every 3 weeks or so.
Since I have a 16 yo (& I am an online shopping junkie), I gravitate to apps / sites which boast favorites lists, just like the one the ON app offers. The idea is wonderful, a quick tap of the ❤️ on the item in main view & the item is saved (no clicking through 4+ pages just to save a fav). NOT SO FAST FOLKS...I saw you thinkin’!! Nope...those favorites? NOT listed where they’re supposed to be (even if I’m logged in). I get a msg “out of stock items have been removed” at the top of the so called “FAVORITES” portal & THATS IT, the list is blank (even though just about every pair of rockstars is marked with a ❤️)! That list I spent weeks compiling not only my personal favs but the grueling MONTHS of following my teen, watching for items she actually liked, then searching so I could quickly ❤️ on the app in an attempt to purchase something she might actually wear...all that time & effort WASTED!! This sounds silly to some, I’m sure, but I know there are others out there who have wasted their time only to walk into the same frustrating outcome.
Finally the time for pages to load is silly. Even my super duper speed net at work doesn’t make a difference. I can never see the in store / online deal of the day bc that quick link is broken (I figure it out by clicking detail on the code in my cart). When viewing an item, I can rarely see the video clip of the model in the item. Refreshing don’t sent help, backing out, moving fwd, nothing helps the slow connectivity.
Because these are all relatively insignificant complaints (besides the FAVORITES LIST), it seems as though some overpaid prefers sitting on his butt collecting a pay check rather than a bug fix to publish.
Love it!!! 5/5
By Bethany 😁
Old Navy is my all-time favorite store to shop at, and their app is designed so well! It’s easy to navigate and use, never has any trouble loading, and I use it frequently!
Old navy 5/5
By Greed zzz 69
I love how easy you make for me to shop hate going in stores and shopping you have great prices and you allways get my order right and I love your promos the savings r great thanks .
Worst app Ever 1/5
I have NEVER had an app that would malfunction as much as this one. It signs me out nonstop. Makes it impossible to place an order. Hate it.
Perfect app 5/5
Works better then web browser site
I love all of y’all clothes!! For me and my kids!!