Wait times are a joke 2/5
When I get to the screen where we select a location, that screen said their was no wait times. The next screen I selected how many guest, the wait time was estimated to be 5-10 min, we are 4th in line. We get here 5 min later, as we live up the street, and the lady gives us a 25-30 min wait. So...this has been fun!
Wait list is not what it seems 2/5
Put a table for 3 on the wait list. We were number 31 on the list. I watched the list from home for an hour and arrived to check in at restaurant with as number 5 on the list per the app. The hostess says it will be another half hour. I said, the app says we’re number 5. She says, we put you on the waiting list once you check in. I ask what’s the point of the app?
Wait List 1/5
This app is a joke. The wait list is a joke. There’s no point in using the app. Good thing the food is good. App deleted.
Gift cards disappeared (UPDATE) 1/5
A word of warning to people who load their gift cards into the app: once you surpass the unspoken limit on the number of cards you can preload onto the app, they ALL DISAPPEAR. I had over 10 cards on there. The app worked fantastically. Then one day, I went to load another one, and *POOF* they all vanished. Luckily, I still have the hard copies.
Email support wasn’t helpful. They basically asked me for the numbers of all the cards in my possession. I might as well reload them all into the app myself. Apparently there is no way to restore cards that have disappeared...
So I logged into my OG account online using a full size computer. Sure enough, I had 8 cards listed there, but none of them had balances beside them. (Just to clarify, I’m not saying these were $0-balance cards. The vast majority of these cards did, indeed, have balances, but the amounts were all blank.) In tiny print below my list of cards, it reads that the “maximum number of cards allowed is 7.) So on a whim, I deleted one of the cards from my account. VIOLA! The balances on the remaining 7 cards appeared. They were also visible again in the app.
So it appears there is a glitch that hides all of your cards from the app if a user adds more than the 7 cards allowed. My suggestion is that the app put something in place to prevent users from adding more than 7 cards. It appears there’s a preventative mechanism on the full website, but not on the app (as I was able to add an 8th card, and that’s when my issues began).
A fantastic app otherwise.
Bad Times 1/5
I used the app to join the wait list. App said we were registered and 5th on the waiting list. When we arrived they had not received our information.
What’s the point? 1/5
Prompted to download app when I signed up for rewards. Can’t access anything in the app and customer support is non existent. Totally worthless in my opinion.
R. Lawson 5/5
By Lover of Psalms
Great food combinations
Wait time ridiculous 1/5
By DM Bill
I tried to get on the waiting list through the app and it says no wait time . We got to the restaurant and we’re told for our party of 15 it would be at least an hour. I told them I tried to use the app and they told us the app does not work Sorry. If it would have been anything than a birthday we would have taken our party to another restaurant. We have had to do that in the past.
Stuffed Chicken Marsala 5/5
By VA Business Woman
Fantastic meal & salad
Waiting list 2/5
Waiting list app
Zip code/city link issue 3/5
I can’t pay in the app because the zip code writes the city incorrectly and when I overwrite the city the zip code is deleted. And the circle of madness begins.
Please remove the links of these two fields so that each can be inputted independently. Otherwise I get an error saying my card is not valid. Very frustrating!!! Especially when I’m ordering food for others to pickup.
The best food we’ve had in long time
Worst app ever. Can not connect to join waitlist just sends you around in circles. Absolutely useless.
Olive Garden offers Specials 5/5
The specials are great tasting and affordable prices!
Great app! 5/5
By K Koseph
Can’t customize 1/5
By Nikita Bay
I wanted to change the type of pasta for my dinner, but I couldn’t. I can customize my salad, but not my dinner. I wanted shrimp Alfredo with angel hair pasta, but I had to call in and order. I would like to be able to customize my dinner choice.
Olive Garden 5/5
Love this restaurant it’s the best
Muy buena atención 5/5
El mesero nos dio una excelente atención se sacó un 100%
Wait list 1/5
Wait list is not accurate. Said 6th on wait list actually was 13th. It did cut our wait time but if it says 6th on wait list then we should have been the 6th party seated.
Great food, value, service! 5/5
By YES LED Lighting
Best meal, value and service I have had in a long time!
Excellent food and service 5/5
By Miracle Method 2019
Great Italian food! The wines are to die for! Great food and great service with wonderful prices
Easy to use!
Can’t add a credit card 3/5
I’ve tried a few times to order food through the app and it never lets me add a credit card, it says my zip code is incorrect before I’ve even entered my city and state. I’ve tried through checkout and through payment preferences and neither work. I know I can pay at the restaurant but it’s nice to not have to do that.
Veterans Day 5/5
By Vazquez Sparky
This app is awesome. Our wait at the restaurant from when we arrived to when we were seated was only 3 minutes. Too bad we had to drive all the way over here from southbay. It’d be nice if we had an Olive Garden in the Otay Ranch area.
Great App 5/5
We were able to check in when we were about 30 minutes away. The food, waitress and atmosphere were all amazing, as usual.
Terrible service waited a long time to be waited in. Told the kitchen was backed up! 2/5
Olive Garden 5/5
By cid osborne
The food is always fast and fresh. And so good! My family and I love coming here.
Olive Garden wait list 5/5
I just got in and said my name and got serve highly recommended this especially if your in hurry
Awesome staff, good food, clean restrooms.
Apple Pay 3/5
The first time I used the app, I was able to use Apple Pay, but then it disappeared. Please bring it back.
The Best! 5/5
By Only Lulu
Love Olive Garden. Best food ever!
Great Service 5/5
Eating here is always a treat. The staff is warm and friendly. The service is excellent. The dishes have never disappointed me. Always a delightful experience.
Web site not user friendly 4/5
By happy dinner
When you try to get on the wait list and on the locations page the web site still takes you back out and makes you select the store all over again, not very user friendly.
Gluten Free Pasta Option. 4/5
App overall is great. Once gluten free pasta is added to the pasta option list in the App I’ll be all set to order using the App. For now, it’s order in carry out.
By Sweetiepie 9
Best food and service in this area
APP’s payment doesn’t work well 3/5
The ordering part works well, paying I always do at the restaurant because it doesn’t work half the time. Try running a gift card through and then pay the balance with a cc. Errors out for not enough funds to cover tax. Several times errors out for credit card not matching login credentials when it did.
By Merle the Butcher
Food was great fast service and easy to use app
Great app 5/5
First time using this app and I’m impressed.
I’m old (50) and am leery of trying new stuff, especially adding restaurant apps to my fone.
Using this app cut down my wait time for a table dramatically. It was easy to install and navigate my way around.
I have no social media influence, so will have to recommend using this app to my friends when I talto them in person.
Amazing food and good customer service.
Yesterday we went to the restaurant on HWY 192 near HWY 535 in Kissimmee and everyone around us got their breadsticks but when we asked for some we were told they were being baked. We never received them with our meal as others around us got theirs and we were there before them. The server never introduced herself and just came up to our table and the ones around us and asked “Have you figured out what you want?” No greeting or any welcome at all. I think they need to be trained better. No wine samples were offered, either! Kind of lazy in my opinion! The food was good but the portions were small for the lasagna.
SUGGESTIONS P 4/5
We don't have an Instagram account sorry. Thank You anyway. We buy every week, as I'm disabled, unable to cook.
🤢🤮🤢🤧I did get bad food poisoning from your Parmesan Chicken. I was VERY SICK. 🤮🤢🤮🤢🤮🤢
My bladder 🥵 (Interstitial Cystitis with Hunners Ulcers~ very painful 😣 lifelong illness) cannot have tomato sauce, onions, many other foods.
Will you ever consider making white sauce lasagna?
We've ordered many times asking for the sauce to be on the side, but I assume your app doesn't get that information to you.
On your app .. it would be helpful to have "OTHER" or "SUGGESTIONS" as an option.
Please fix this 3/5
I love og and I love using the app. Until I try to pay for my to go order. It has my credit card on file, it’s selected but then I can’t pay. It says no payment method selected. I choose a different card and come back to the first one...same error. I try to scan the card again...it wont scan. I enter the info AGAIN and it says this info is already here. NO. DUH. Please fix this. And add car delivery! Shouldnt have to come inside.
Favorite Restaurant 5/5
I usually just pick Olive Garden as my dining out restaurant because the chicken Alfredo is my favorite dish
Welcomed Change 5/5
Great pace to get good food....alway hot and delicious...they’re constantly changing their menu so its always a good change.....and I’m always full when I leave with plenty to take home for later.......make reservations if you’re planning on dining on the weekends to avoid the long wait
Checked the app and it said 1-5 min wait. When I get there they tell me 20 minutes. Why even have that feature if it doesn’t work?
By Annoyed in NV
You’ve got me in Orlando. I live in Nevada! I can’t access the menu, either!
Doesn’t work 🙄 1/5
By it's jo...jo momma
I’ve tried this app 3 times and it doesn’t work. When I go to check out, it ALWAYS say my items are unavailable. How is fettuccine Alfredo unavailable at Olive Garden? smh. I end up having to call to order every time.
I don’t understand where I go to enter my rewards. I looked all over the app and don’t see it. This should be the place to enter and view you would think.