I am a renter. I have paid September’s rent in August and and it still says I owe September. It should say October. Please help?
It works great for me, so far no problems.
When will Amex be accepted?! 3/5
Amex should be accepted for payments. Please add them.
✨First impressions 5/5
By Jai Vang
So with my current moving situation this app was found very helpful. It was quick and efficient. I was quite surprised honestly. The app it’s self is nice and self explanatory. I find it pretty convent. Since I live with 3 other roommates, we can login into our own account and see what’s left to pay as a whole. (That’s is one of the main reasons why I like it.) Since I started using this app I wanted to explore what else they offered. The more I look the more I found. This app also provides insurance for you house if needed. Pretty good if your just starting off, I personally like it myself. Again this is my first time using this app. I don’t know if there’s a big bug but, we’ll see! (haha BBB) 5 stars for me!
Bad customer service. App crashed multiple causing me to double pay. This mistake happened three times and I the customer was punished.
Great way to pay rent 5/5
I’ve been using this app for about 3 or more years. It was simple to set up. A few clicks of buttons rent is paid. When I had changed the bank account to pay rent it was not a problem. I like I have a running record of repair requests. I’m glad I don’t have the stress of mailing in a check anymore.
Can’t pay rent with this app 1/5
When I downloaded the app it says you can’t pay rent with this app. That’s the whole point of downloading it! Can you tell me why this is happening? Thank you.
I initially had difficulty registering for an account. Then, it deleted my information and says I no longer have an account. Complete wast of time and energy.
Experian aren’t Bureau 5/5
By LSL Socal
I read recently that AppFolio is working wit Experian allowing renters to report on time rent payments to increase their credit scores! Looking forward to using this feature.... love this app!
Leasing Agents here are idiots 5/5
The app is great. If you have trouble logging in, go to the apartment office and make sure the idiots in there spelled your email address right. God forbid that you use an email with your first and last name @ outlook.com. That’s what I did and it’s been a nightmare for months. Who knew one little “r” could create so much frustration? The developer was great at identifying the problem. He gave me the wrong email to log in and I corrected the “r” myself. Good luck! The app is worth it as long as the office people can pay attention to detail.
3 consecutive months and Appfolio did not process my payment. A serious bug in this app resulted in my property manager billing me $250 in late fees and bogus “insufficient balance” fees.
Advise every property manager to avoid this buggy app, unless you want to anger good tenants
It WAS a good app before the last update 2/5
My fiancé and I live together and split rent. This app made it super easy and convenient to just pay our halves in the app. But now after the update, my only option is to pay the rent in whole. Crappy crappy update
Maintenance Option 2/5
By Tenant 101
Property Management sure knows how to make it difficult to file/report maintenance issues. Downloaded the App hoping to upload pictures to submit to management. Of course , the option isn’t available and when called in, management says to use the App for proof of urgency of the issue. Yes, latest version has been updated. App fails to help other than to make payments.
Two factor authorization does not work 1/5
By Guest 31313131
So when enabling two factor authorization on my account, I have successfully set up the Authenticator in another app. Then when I try to log in, instead of using the Authenticator generated code, the app prompts me to enter a phone number to get an SMS code to log it. I never receive a code even though and this code is 5 digits where Authenticator app is a 6 digit code. Also two factor authorization never prompts through a web browser. PLEASE FIX YOUR TWO FACTOR AUTHORIZATION!
App pulled up 2017 info this is 2020 5/5
I got a new phone & app pulled up info from 2017 apt that I left in 2017. Can’t fix it or figure out what to do! No help on app! Unbelievable that u can’t get any answers online!
Please Modify This App 2/5
There are several glitches in this app. One big one is that under make maintenance request- a tenant has "option " to select time periods for maintenance to respond BUT tenant is given choice of 3 time periods which span entire work day AND tenant must select all 3 in order to submit the maintenance request.
In other words there is no choice for time periods if tenant is required to select (all 3)
i e - the entire day.
Next problem with app is that setting up 2 factor authentication is confusing. In addition to that - I tried entering the authentication code it gave me but it wasn't a 6 digit code so it wouldn't accept it.
I don't want to download another app to make your app work. Please help!
Can’t Pay Rent 1/5
App is broken and I can submit payment
Thank you for your help 5/5
Really appreciate the convenience of this app. Once the Property Manager turned on ability to make payments, everything seems to work well. Thanks so much.
Absolutely horrible! 1/5
I tried to make a $170 payment. It charged me $15.37 twice and then $156. And then the app rejected the payment but now the funds are tied up for days. Awful system if you ask me!
Great Start 4/5
AppFolio has been great with the features and conveniences it brings. But would love to receive notifications, especially for maintenance requests. And being able to message back and forth with landlord on maintenance requests, are the features I am really waiting for.
No request maintenance 1/5
It was great in the beginning it has everything we need but later when I need to request maintenance it not there anymore. I struggle cuz I have to go website and call and not knowing when exactly what time or date they will come. It frustrates to do that. It was easy in the app but now no more. I need it to have in the app so it can keep of track like before but again no more.
Separate Property Managements 1/5
By SOS CC
Unable to add additional information for a separate property management company that is using the app; work around is using the app for one and website for the other.
This is needed for someone that may need to travel between cities you work and live (2-6 hr drive) and needing to pay two separate property management companies....
It won’t let me log in anymore I don’t know why but it just won’t please help
Used to work (edited) 5/5
I was liking the app fine but it has stopped working for the last month for reasons unknown. No update needed so I don't know the problem. Can't get in at all it just keeps saying there's an error
UPDATE: the developer reached out to me very fast and helped me fix this issue! It's now working prefect again!
Just Okay 3/5
It’s an average app.
Can’t pay rent. 3/5
New update won’t allow me to pay rent. Please fix.
Please go back to the old look. The new look isn’t as clean as it used to be.
Rather eat dog crap 1/5
Let me tell you something about this absolute monstrosity of an app. Worst design layout, even worse payment methods result in all parties getting screwed over. I’ve never felt more disappointed about something in all my years of life.
Newest update made it unusable for me 3/5
I was just in here a few days ago and everything was fine. Today I got on to use it to make a payment and it’s a blank white page with text on the side similar to a half loaded website none of the hyperlinks work. Can you guys please fix. This is essential now with the covid outbreak as I cannot go to the office
Late fee disaster! 1/5
Paid rent, account updated, then we were notified that we had a late fee, 4 days too early. Going back into the portal, it still says account paid in full??? Contacted landlord and tried to repay.. the amount came up with the late fee added on... long story short, this mess cost $75 in late fees even BEFORE the late fee date, and no one is taking any responsibility for this. Extremely unhappy.
Won’t let you adjust how much you want to pay 1/5
I just started using this, and I already hate it. I have a $27 utility bill, but it’s trying to add on my rent for the following month that isn’t due for another few weeks. It’s not allowing me to adjust the amount I’d like to pay- even though it asks “How much of your balance do you want to pay?”.
Hate this app! 1/5
Worst app ever. Constantly tells me I owe double my rent Payment. After I pay rent (on or before the 1st) I get emails that I haven’t paid my rent. If I could give it 0 stars I would.
Maintenance request 1/5
Clicked “next” and it just got rid of my maintenance request. Everything I typed in was lost. What a simple problem that shouldn’t happen.
Many bugs - no way to submit issue reports 1/5
By CoKie Kola
There are a number of issues with the way this app and platform work and the “help” button and website only contains tutorials no place to communicate issue reports. This is a shady practice to avoid dealing with users.
Many bugs are simple items that could have been resolved with simple user testing or allowing users to submit issues.
Some Bugs include:
- user interface makes it easy to inadvertently making double payments and company puts this burden on user and will not refund payments, only credit account
- if credit is used to make new payment, payment does not appear in “past payments”
- maintenance requests include a “next” button as the first option after completing a form that serves no purpose other than to delete the request
- app does not request permission to access photos before accessing them, I didn’t think Apple even allowed that anymore
Garbage app 2/5
So many bugs.
Does not work with VPN enabled 1/5
I’ll change my rating once their website and mobile app works with VPN enabled. Otherwise utterly useless.
Convenient, but could use one thing 4/5
Paying and sending in maintenance requests online is super convenient, but the login would be better if it utilized Face ID, or Touch ID. I’m so use to those login methods, that it’s annoying to have to type in user and password every time.
Would give 5 star if Apply Pay is accepted 1/5
I have been using Apple Pay, Google Pay, and Samsung Pay wherever I go but this app does not let me use any of those.
For a $46 convenience fee; Your app ain’t so convenient! 2/5
How can you charge people that much money for something a computer is doing? (Money transactions) Practically $50 more dollars on top of my rent every time I want to pay through this app. Lower your prices!
iOS 13.1 1/5
UserID and Password works on the website, but entered into the app on an iPhone 8+ running iOS 13.1, user I’d and password are claimed to be invalid!
Does not work anymore 1/5
By Thanh Tran 92683
The app is not working anymore, why ?
Great Functionality, Fatal Flaw 1/5
Works well when it loads. Unfortunately all AppFolio portal site/app pages do not load when using a VPN. The convenience of an app on my phone is far negated by having to stop all VPN softwares, conduct my business, then relaunch said VPNs. If it can be fixed I’ll give 4-4.5 stars but I’m sure it’s some KYC legal reason.
Unforgiving check errors 1/5
Doesn’t catch errors, if you enter any routing or number wrong it doesn’t alert you and tries to process the payments which results in a $25 fee. They need to update the app to recognize banking account and routing numbers for accuracy. It can be done because its used by thousand of processors.
You will lose hundreds of dollars 1/5
By m d mcc
Never sign a lease with a landlord that uses this service. They can’t process payments but don’t inform you until after costly fees have been incurred. The landlord blames the service and you are just left with fees
Unethical and annoying 1/5
The app claims it will alert you of charges and due dates but it doesn’t. It does alert you after it is late and a late fee is due. Developers need to have some ethics and think about the consumers using this product. Swindling people out of extra money instead of notifying on time is really unethical.
Horrible app 1/5
I never had a problem with it until recently. This most recent update took my option on paying online away completely. I have tried reaching out to both the website the app gives you if there was ever a problem and my landlord who recommended the app to me and have not heard back from either of them. I will never deal with this app again.
Easy to use 3/5
It’s easy to use. Could use a few small tweaks. Like removing old accounts/rentals.
Being able to store more than one set of payment options.
It would really be helpful if the renter or the landlord were able to cancel payments.
That there was a steady processing time on payment types. Like a check 2-3 processing days consistently.
System error and not fix it 1/5
I started using this app few months before, I’d been suffering the payment and on Jun-1st-2019 until now, my statement show the payment due and no matter what I’d try to proof I’d paid my rent payment and call the appointment manager, they’re not solved the error, feel so helpless, try to write this review and hope this app can fix the problem, I’ll give this app more stars if they can solve my problem。
Solid app, could use a few improvements 4/5
Easy to navigate, pay rent, and request maintenance.
A few suggestions for future versions:
-There’s no option to cancel maintenance requests that no longer need attention.
-It would be helpful if the automated surveys about completed maintenance requests included a description of the maintenance issue. (If you’ve made more than one request it’s impossible to know which one the survey is referring to.)
-The advertisement/section for Roost Renters Insurance doesn’t go away even if you’ve already provided proof of your current insurance. Kinda annoying.