Would like to be able to connect this to mint.com
I have to reset passwords about every month! 2/5
I am pretty sure that I have typed in correct username and password. It couldn’t be wrong because I turned on the Face ID. However, about every month, when I try to log in, the app tells me that the username and password doesn’t match. As a result, I have to reset the password, which is very annoying! Has anyone ever had the same issue with me?
App loading issue 2/5
By Desi Review
App has losing issue when attempting to upload receipts
Navigation not that easy
upgrades needed 5/5
I’d like to see a list instead of a pie chart for analyzing performance. The pie chart is incredibly inefficient and requires too many clicks to display data.
Color coding is efficient.
The main dashboard total for Stocks usually does not match the investments dashboard. Please make them the same calculation.
By Al R of Pennsylvania
I have an FSA and an HSA. Every time I try to log in, it takes me to an ID safe page. No way to access my accounts??
Mediocre app 1/5
The UI is clumsy, the app is slow and clearly is just a façade for the website rather than a full-featured app, and now with the latest update I can no longer view my HSA investments. I’d say this looks like it was designed by high schoolers, but that would be an insult to high schoolers. Every other banking app I use is better than this, and if my HSA was elsewhere I’d happily delete this app and never download it again.
Terms of Service 1/5
An update just to change the terms of service to allow tracking and hold no responsibility if your incompetence or negligence leads to a breach or compromise. Nice looking out for your customers. Scumbags
They change the password system to health check. Locking me out from the app and then make me re register by responding to emails and and answering endless security questions. Tells me I am done and sign. I sign in then now for more security I have to enter the account number. I can’t acces the account number because u changed the sign. Now I have to call. What a joke
Stupid app 1/5
Tiny little window in the middle of my already small iPad screen. Get ready to do a lot of scrolling to use this app.
Worse Bank to Manage HSA & FSA 1/5
Worse bank ever when it comes to using your funds for health related expenses. I did not have a choice on this bank because my employer selected it. You can’t use your debit card at supermarkets or target to pay for prescriptions. Transactions get denied even paying medical debt at hospitals and insurance companies website.
Read the indemnification and advertising clauses of the forced agreements 1/5
Companies keep making greater demands on customers. The new terms should disgust anyone.
Annoying login loss 1/5
Every APP update deletes login information!
Investment Dashboard 3/5
It’d be nice to see the amount of shares you have readily visible on the investment dashboard
Love it! 5/5
Why no decimal? 1/5
Why can’t I pay decimal amounts in the pay bills?
Attaching receipts on the app 1/5
Why have this feature when it doesn’t work?
I wish app was more like website 2/5
Optum Bank website is very simply laid out. If you need to submit a receipt, it indicates it for you so you can’t miss. The app is more of a general overview of your account with limited functionality. You can upload receipts but there is no place to show you what needs to be uploaded, so you are uploading blindly and just hoping you will hit the right one that they are requesting.
Fair but not great. Receipts take forever to load 3/5
Can’t even emérito here
Needs to be updated badly 1/5
The app has not been touched in 5 yrs. It is old, antiquated and hard to use. Needs a refresh badly.
Doesn’t function for its primary purpose 1/5
Uploading and tracking receipts is not intuitive or simple at all. The flow is frustrating, the language is confusing, and I often get error messages just trying to load receipts. I also have claims rejected for very simple and straight forward submissions like a copay. The messages I receive in the app version are not consistent with the mail notices, and it’s unclear why the desktop version of my account isn’t consistent either.
Overall, I don’t enjoy Optum as a service and it’s technology is frustrating
Checks were not deposited 1/5
There were few contributions made with 3 cheques using the app. But none were deposited and no confirmation or tracking. Not useful at all.
Very easy to use and can pay providers 5/5
Very easy to use and can pay providers
Crashing app 1/5
This app used to work for me a few months ago. Now the app just keeps crashing as soon as you try to open the app. Please fix this. Smh
App Keeps Crashing 1/5
I keep trying to pay a bill not already loaded into the app and the app keeps crashing all the way out.
The worst! 1/5
Slowest app ever, bunch of glitches.
Requires all your info constantly as if it was your life savings account 😒.
Horrible app, archaic. 1/5
Coming from Health Equity this app is way behind in advancement. Glitchy and never seems to update. I’ve had the same “needs your attn” receipt request for months on this app that never go away. The only thing it seems to be good for is checking balances. I called in to customer service and the experience was even worse. Was told all the receipts were cleared and there were three more added I can t even see on the computer or app! Was told they would email their team for a fix and it never happened. Uploading is a nightmare on the app and on the computer. On the app no PDFs allowed just pictures from camera roll or live. On the computer PDFs do not upload correctly. Like others have said the receipt file get overloaded and nothing gets done correctly. Please fix these issues. I hope my employer reconsiders Optum in the future.
It works but fees are too high.
App not working 1/5
When I open the app it immediately kicks me out.
IPad version doesn’t work 2/5
The iPhone version of this is pretty good, which is why I give it 2 stars instead of 1, and currently the only way I can actually access my UHC HSA account. The iPad version doesn’t work because the Captcha doesn’t show and so login fails. The web access to Optum Banlk also hasn’t been working. I tried with FireFox, Chrome, Safari and Opera and kept getting the same message of “temporarily unavailable” for seven days in a row. Optum tech support apparently is baffled because they haven’t gotten back to me with a solution. I haven’t tried transferring money yet. Given some of the feedback I’m reading, I’m nervous. Kinda useless to have an account you can’t access or use properly.
Convenience? Potentially... 2/5
Seems to be a good and comprehensive app for on the go and easy use... the caveat... in 15 minutes of my first use the app froze and/or crashed at least 5 times...
fix stuff like this and you will likely have a winning productive application!
App always has issues 1/5
Has only worked 2 times in the past 4 months.
By Buckeye KennyG
By Boss bforreal
No FaceID, Gets a Zero 1/5
Doesn’t support FaceID, so gets a zero.
Atrocious App!! 1/5
This is a terrible app! It’s so difficult to use for anything except checking your balance - it seems like Optum really doesn’t want you doing anything but giving them money. Of all my banking apps, this is clearly the worst. I only have it because my employer insists on using them exclusively for my HSA.
What’s the point 2/5
By tired mom 20
I have downloaded the app and have three optum accounts. This app will not let me download receipts it will not allow me to add my bank information to receive direct deposit for reimbursements. Literally all I can do is look at how much money I have in each account.. I can just as easily call and find out with all the hassle this app is causing. Can you do something about this.. I want the app to make life easier
Provides Basic Functionality with Room to Improve 3/5
Overall love the functionality of the app, with some minor complaints. There’s a layout issue that even shows up in the screenshot on the App Store, where the top border doesn’t correctly align with the top of the screen. +1 star if that gets fixed.
The other complaint would be that whenever you do anything with investments it pulls up a mobile site instead of happening in app. +1 star to correct that.
4th tie trying to upload receipts with no luck 1/5
Waste of time
Crashes on being opened. Useless crap!
Poor design 1/5
Does not offer touch login
Good app 5/5
Easy to use
Glitchy Log In 3/5
Usually pretty great, but recently having trouble logging in to the app by user or Face ID.
Receipts no longer show!! 1/5
This app is absolutely horrible!! Optum Bank is conveniently asking for a March 2019 receipt almost a year later. But, go figure, the optum bank app that encouraged receipt upload will no longer show any of my receipts. The app just spins and looks like it is loading and nothing ever happens! So, now I’m going to have to call my medical provider to ask for another copy of the receipt that is already saved on the optum bank app. This issue needs to be fixed or you need to update the app to communicate with the website so we can view our receipts on the website.
Also, why can’t you submit a receipt request on the app? It doesn’t make any sense to have an option to save your receipts to the app but then when optum bank asks for a receipt you can only submit this on the website. If the app allows you to save receipts then there should be the option to upload that receipt to optum bank in the app when requested. Instead we have to take a screen shot of the receipt from the app (assuming it ever loads-see complaint above), then email the receipt to myself to save to my computer to upload to the optum bank website.
Needs improvement 1/5
Neither the app nor the website has investment transaction cost details. App does not show holding numerically or graphically. This review box is white text on a white background!!!!
FaceID issues 1/5
By chris in philly philly
There’s a major problem right now with the FaceID function on the iOS app. Please fix ASAP so that I can access the app
Trash 🗑 1/5
Always have a hard time uploading receipts
Face recognition would be nice 5/5
They keep your reimbursement 1/5
They did all they could to not reimburse me.