Investment portfolio - Can’t see the balances by invested funds! 3/5
Easiest HSA app out there 5/5
I’ve had three HSA’s in the last few years and this app is the most intuitive. Great technology updates always roll out keeping it fresh
What functionality? 1/5
The only thing this app is good for is checking your balance. Unable to update any info or even get reimbursed.
Not the worst 3/5
By Lane 89
I am often unable to successfully login. I receive a “temporarily unavailable” notification after several minutes and then get stuck in a loop. I also noticed it takes several days for balance to reflect contributions. Not terrible, but not great.
No longer works 1/5
This app no longer works on my iPhone. What happened.
Can’t login 1/5
Half the time faceid login won’t work or app won’t launch.
Avoid Optum if you can 1/5
The app is weak, and out of the 20 or so companies I do financial business with, Optum is the only one that blocks you from using Mint.com with them.
Good overall but.. 3/5
Logging out initiates Face ID and the app remains open. Have to hit log out with phone pointed away, then hit cancel when ID fails. Needs fixing.
Terrible app 1/5
By Joe PDR
Bloated, exceedingly slow, poorly implemented features... for example, movements from cash to investments often fail, ability to see recent investment transactions spotty at best. Keep hoping the app improves, but doesn’t seem likely.
How many times do I have to upload/submit a receipt? Being sarcastic but I think I am on number 5 right now
This app doesn’t ever work 1/5
Tried to upload a receipt to get reimbursed and it has an “error” every time I try and submit. Wish this app would work as intended.
Doesn’t not work at all 1/5
I have been sen
It won’t login after they added “Health Safe Id” 1/5
FaceId repeatedly fails even after valid authentication. Turning off FaceId doesn’t solve the problem, because the login fails. Same login works from the website. I’m shocked no one else has this issue.
Useless app 1/5
Can not upload receipts to support a claim.
Can not see the progress of any claim.
Constantly Crashes 1/5
By Doogie 64
What happened with the latest update? APP is horrible now, constantly crashes as of Oct 7........please address
Version 1.4.1 Crashes on ios 13.1.2 1/5
By Fatigue Airlines
App crashes after update 1/5
Updated the app today and it’s crashing upon launch. Uninstalled and reinstalled and it’s still crashing. Help?
The app was working great until the last update. Now it won’t even open on iOS 13.
App broken ios13 3/5
Great app until it broke with iOS 13 release. Please fix/update. Tries to launch and crashes, splash screen stays active but doesn’t update in background.
Camera won’t work 1/5
I’ve been trying to take pictures of my receipts last few times and it just won’t let me so somethings wrong with the app
App is very glitchy, end up having to email or call support often 1/5
Please update app
Hardly Functional As Is 2/5
When it works, it works fine and you can easily navigate the app.
Usually, it fails to launch or load information and has become all but broken. I’ve checked for new updates and am on the current.
Bare minimum- no Face ID 2/5
Current version won’t accept Face ID, must use a password every time as it won’t even remember last used. When you finally log in, sometimes you can get options to work, other times it crashes or gives and error. Older versions worked fine, not sure what happened.
The basics 1/5
This app is terrible. Is easier to snail mail documents rather than use this app. This company should just shut down the app rather than force the misery on other people.
It works but it’s clunky 3/5
I’ve used the app a number of times to submit a reimbursement for a medical expense. It’s not straightforward or intuitive. Also the login process is terrible, requiring me to go through two rounds of login screens with healthsafe-id and then receive a 2FA text. TouchID would be so much better. In the end it works but it’s frustrating and cumbersome. Could use a lot of UI/UX help.
Takes forever to open. Refuses Face ID Freezes and then dies not confirm if expenses were received. Deleted it.
Can’t see transactions 1/5
Throws a 500 internal server error when trying to view transactions and or contributions.
UPDATE: Ok this app is just straight up garbage. Throws 500 errors randomly just browsing around my account. Sometimes can load data, most the time won’t.
Excelente app 5/5
Toda la información a la mano fácil de manejar
Doesn’t work on my iPhone 8+ 1/5
Says it’s compatible with my phone, but got message saying it’s not supported.
Archaic technology, glitchy and very frustrating 1/5
I have used this app to manage my FSA funds and the experience has been super frustrating. This is unacceptable considering that I am relying on this company to access funds for medical necessities. I have had to submit receipts multiple times because the app and website continue to show claims as missing my receipts. The camera is difficult to use because it has an automatic crop function that crops out important information unless you disable it. Also, the information on the app does not match their website information. Very frustrating. There should be fines for this kind of incompetence on the part of app developers, especially considering that some people depend on these funds for timley medical care!
Can’t even sign in 1/5
I used this once before and I tried logging in today and every time my face recognition is accepted it just comes up with an error. It goes like this for as long as I let it. Face recognized, error, face recognized, error. Is there any update you can make to fix this?!
App doesn’t accept contributions 1/5
Can’t believe this bank and its app does not accept mobile deposits. Have had multiple issues with mobile deposits. Sometimes it doesn’t accept them and sometimes it accepts them but they never show up in your account. Multiple service requests to technical support have resulted in no improvement. Only recourse is to make deposits like they were done last century and mail them in. FIX your app and get it into the 21st century.
Mobile deposit doesn’t work 2/5
I had a Huntington bank hsa that became optum. The app is nice and visually pleasing. The problem is that the mobile deposit doesn’t work. I take pictures of my check and it says everything worked, but the check is never actually deposited.
We apologize for any inconvenience 1/5
I hate this phrase. I’ve seen it too many times. Attaching a rcpt to a claim should be easy but there are no clear directions. I figured it out by doing it wrong 1st. I am finding this FSA account and app more frustrating than ever. In part that I now must submit rcpts for every transaction, which I didn’t know at the beginning. I didn’t have to with the plan we had the yr before but it was a different company. I mean really, it’s an imaging center & a Dentist office - is it that hard to figure that it is a medical claim & I’m not buying bubble gum with it. 🙄
Doesn't work 99.2% of the time 1/5
By Eff CeeCee
The app is always asking for your username and password and it's always incorrect. Uninstall and reinstall doesn't do the trick either. Once in a while though, it will with through facial recognition, that chance if just random and inconsistent to be able to predict when it will actually would. The features of the app are great but unavailable to you most of the time because you can't sign in🤷🏾♀️
Optum account 5/5
I love this app. One finger touch and I can see everything within my account
***** star rating
App can't transfer funds to invest, but neither can website 1/5
Update: apparently Optum has fixed these issues but it was too late for me - I had already closed my account. I recommend the Lively app instead.
Does not work 99.9% of the time.. 1/5
Does not work 99.9% of the time from login. I’ve had this app and have uninstalled and reinstalled several times and that has not improved the errors. I did, however, a month or so ago receive a message on the app to uninstall and reinstall due to updates and it worked a few times after that but hasn’t since. “Error: there was a login error.” This error persistently is received upon login after spinning for several mins. Please review and fix. When it works, it works!!
Awful update 1/5
They took a nearly capable app and have made it almost useless. They updated login requirements without warning and disabled the fingerprint login
Website and app always broken 1/5
By Tired of Comcast
Optum has the worst app and website I have ever seen! I haven’t been able to log into the app for weeks because of this healthsafe ID crap. It always says that there in an error. So I have submit my claims on the website instead of the app, that’s when the website is actually working!
By Boss Hoss Ross
I don’t recommend Optum at all. This app never even lets you log in. It always crashes and the website isn’t any better. Get an HSA with Lively instead.
I have continually try to upload receipts into the system to support a claim and now I’m getting declined transactions on other things because they have now put my account on hold since they didn’t get the receipts. So frustrating!
Doesn’t load can’t validate 1/5
By Printer Finally
Does not update account balances and transactions real time. It takes a 24-48 BUSINESS HOURS to update.
The app not requires the last four digits of the debit card number or account number as security feature.
When I enter the account number and select update the app does nothing and stays on the same screen.
When I enter the last 4 digits of the account number I get an error message.
impossible to log on 1/5
By W. in Orlando
Takes sixty seconds until login screen even appears, then - after correct password and another 30 seconds - always 'there was an error logging on'. Even delete and reinstall makes no difference. Logging in on the website works, so the password is correct.
Glitchy again 2/5
Tried to input my name as patient but there were no options for patients. Just a blank screen that said “done”. I had to cancel and go back two pages then do it all again. Finally let me select the family member who received treatment. This app has been clunky since the beginning. I stopped using it and only used the website for awhile. I started using the app again last year as it seemed that the bugs had been worked out. This update is a step backwards
Life changing 5/5
This App is the easiest, most clear way to use my HSA. Reimbursement has never been so easy and I love it!
The app worked great. Today I was forced to download an update and now I can’t login. Inefficient and frustrating...less of an update and more of a downdate. You shouldn’t make your app less reliable and more difficult to use.
Could be a great app 1/5
By 1482 Harley Girl
What a horrible app I have had nothing but problems!! My dashboard doesn’t update. When I call customer service they are extremely rude! If you have this app I hope you have better luck than what I have had.
Easy to use 5/5
Love this app. Very easy and user friendly.