HSA - Wells Fargo Auto 5/5
By Alex Chatman
This app is easy to use! It is very useful for common questions one might have. I highly recommend using this app for your HSA.
Major glitches 1/5
By Miss Manami
Is this app being maintained? I downloaded to try and update my account since the website also seems to have major loading issues. Now I’m wondering if Optum Bank is still a functioning company. Should I be worried?
Very user unfriendly, the worst
Still horribly slow 1/5
By Joe PDR
Can’t imagine what convoluted back end work they are trying to make happen but the login delays and insanely long pauses when trying to make any investment actions are awful. Truly should be embarrassing.
App constantly forgets login information 1/5
Every other week I have to update my password in the app, and confirm my devices...
Making payments is always a headache 1/5
It’s always been a pain to make a payment, but they recently did an update and it’s even worse. Recommendation to Optum app developers... create a way for users to click “make a payment” when under the saved payee. With the new update, even when I click on pay an expense then select the payee/acct number it asks me to re-enter everything! Easier to go on the provider website. Shouldn’t be this hard to create a useable app for a bank this size.
Terrible App 1/5
By Rich MPLS
Whomever usability tested this app should be fired. I’m surprised that a company like UHG would allow this to hit the App Store with all the bugs. My biggest aggravation is having to enter my username and password every time the app updates (which seems like it’s often).
Used to work, hopeful they will fix it 1/5
For the majority of the year I used this app with no issue. It was a little difficult to understand but a big part of that was I had never had an FSA before and didn’t know what I was doing. I think it was September 2020 it started asking for my password every time, my fingerprint would no longer work. The last few weeks (now into November) I cannot even log in. It freezes and closes and will not progress. I can log into the website with no problem. Hopefully they can fix this as it was super helpful before.
Horrible app 1/5
By Nurse Andrea
This application is horrible, I have a iPhone 11 and I can’t get this app to open half the time and when I get lucky and it works, it freezes
Excellent Banking App! 5/5
By Mista Hentai
All the information and tools built right into the app! No complaints!
Optum app is snooping on your clipboard contents 1/5
Curiously, every time I open this app, it pastes whatever is currently held in my Clipboard contents. If you are using the newer versions of iOS, you will receive an alert about this snooping activity. I can’t see any legitimate reason or useful feature that would need this, thus I think it needs to be called out as an intrusive invasion of privacy.
Touch ID doesn’t work 1/5
Touch ID doesn’t work and they won’t fix it.
Only useful to check balance 1/5
Feature parity between web and this app is poor. Also they are copying the clipboard on app start... thanks to ios14 we can see that. Just use your web broswer.
Touch login issues 2/5
By ATL news junkie
The app is fine once you get into it. Several times over the last year I’ve had to relog in with the user name and password because the touch login would not allow me to. No other banking app I have requires this. It must be a security feature and is a pain in the hindquarters for the user.
Works but keep having to log in despite Touch Id 2/5
Title says it all.
Does not save password 2/5
It does not save the password like any other app, i have to type the password every time
App is broken and useless 1/5
App crashes multiple times when you add a payee.
Finally get payee added, and go to pay a bill. Camera won’t scan receipt - repeatedly captures half of bill even though green target covers whole normal sized bill.
After 6 tries finally capture bill. Go to next screen, and of course app crashes.
Restart, go to pay a bill, and of course payee is no longer stored. Could go back to step 1, but what’s the point? This app is useless and hopelessly broken.
App is horrible! 2/5
Never holds user ID and password. Constantly have to re-Enter both user name and password.
By mrs r 2 b
Why is it making me put in user name and password if I used my fingerprint and my fingerprint worked
Face ID 1/5
By Turnpike driver
Face ID does not work for this app. It did at one point but not now . I checked the settings of the app and it’s set for Face ID . I even check the app to remember me at username and password screen and it does not remember me if I don’t go into the app for a few days .
Worked good for about a week.
Now all it gives is log in error when trying to access😡😡😡😡😡😡😡😡😡😡😡😡
No account snapshot 1/5
Latest release ruins account snapshot. Crashes the app and invalidates the session for viewing it on next app load. Super annoying.
Having to always change the password 1/5
Each time I have to use the app, I have to set a new password - I’m running out of passwords. I’ve called customer service numerous times, and absolutely nothing is remedied.
Continual loop to sign in 1/5
So incredibly frustrating that I type in my credentials AFTER using Face ID. Click on Remember me. That doesn’t work. Go to settings to try to save the option to logon with Face ID/ fingerprint. It’s gone. Several times I have used the correct credentials that worked the day before then breaks only to find out waiting for a couple days the same credentials work. No idea how you can have such a poor user experience that seems to be trying to keep me from logging in at multiple attempts. Terrible. Just terrible. You have to try to be this bad. Can’t be an accident.
Was working, broken now 1/5
Can’t use touch ID to login anymore. It forces you to use login name and password. Moreover clicking on the new Account Snapshot feature crashes the app. Please fix.
Sometimes works, sometimes it doesn’t 1/5
I have to keep logging into my account every single time I open the app. Not so much as an issue as it is extremely annoying.
Face recognition no longer working 3/5
Face recognition is not working, application requieres user and password ignoring face recognition enabled.
Hasn’t worked in months 1/5
The app doesn’t even load, doesn’t work. It’s been months. So frustrating. Worthless at this point.
Doesn’t load 2/5
No longer opens or loads. Can’t access the app and the site is just as bad
FaceID issues 2/5
By Bryan Fantana
Will FaceID work? Depends on the day.
No Touch ID 3/5
By Alex 321
Unable to login with Touch ID like I used to and I don’t like that
By Boss Hoss Ross
I don’t recommend Optum at all. This app never even lets you log in. It always crashes and the website isn’t any better. Get an HSA with Lively instead.
Don’t bother with it 1/5
Not worth the memory space to download it, my 78 yr old grandpa could do a better job designing it and making it functional
What’s the point of having an app for your tablet when is no larger than your iPhone 4?
Would like to be able to connect this to mint.com
I have to reset passwords about every month! 2/5
I am pretty sure that I have typed in correct username and password. It couldn’t be wrong because I turned on the Face ID. However, about every month, when I try to log in, the app tells me that the username and password doesn’t match. As a result, I have to reset the password, which is very annoying! Has anyone ever had the same issue with me?
App loading issue 2/5
By Desi Review
App has losing issue when attempting to upload receipts
Navigation not that easy
upgrades needed 5/5
I’d like to see a list instead of a pie chart for analyzing performance. The pie chart is incredibly inefficient and requires too many clicks to display data.
Color coding is efficient.
The main dashboard total for Stocks usually does not match the investments dashboard. Please make them the same calculation.
By Al R of Pennsylvania
I have an FSA and an HSA. Every time I try to log in, it takes me to an ID safe page. No way to access my accounts??
Mediocre app 1/5
The UI is clumsy, the app is slow and clearly is just a façade for the website rather than a full-featured app, and now with the latest update I can no longer view my HSA investments. I’d say this looks like it was designed by high schoolers, but that would be an insult to high schoolers. Every other banking app I use is better than this, and if my HSA was elsewhere I’d happily delete this app and never download it again.
Terms of Service 1/5
An update just to change the terms of service to allow tracking and hold no responsibility if your incompetence or negligence leads to a breach or compromise. Nice looking out for your customers. Scumbags
They change the password system to health check. Locking me out from the app and then make me re register by responding to emails and and answering endless security questions. Tells me I am done and sign. I sign in then now for more security I have to enter the account number. I can’t acces the account number because u changed the sign. Now I have to call. What a joke
Stupid app 1/5
Tiny little window in the middle of my already small iPad screen. Get ready to do a lot of scrolling to use this app.
Worse Bank to Manage HSA & FSA 1/5
Worse bank ever when it comes to using your funds for health related expenses. I did not have a choice on this bank because my employer selected it. You can’t use your debit card at supermarkets or target to pay for prescriptions. Transactions get denied even paying medical debt at hospitals and insurance companies website.
Read the indemnification and advertising clauses of the forced agreements 1/5
Companies keep making greater demands on customers. The new terms should disgust anyone.
Investment Dashboard 3/5
It’d be nice to see the amount of shares you have readily visible on the investment dashboard
Love it! 5/5
Why no decimal? 1/5
Why can’t I pay decimal amounts in the pay bills?
Attaching receipts on the app 1/5
Why have this feature when it doesn’t work?
I wish app was more like website 2/5
Optum Bank website is very simply laid out. If you need to submit a receipt, it indicates it for you so you can’t miss. The app is more of a general overview of your account with limited functionality. You can upload receipts but there is no place to show you what needs to be uploaded, so you are uploading blindly and just hoping you will hit the right one that they are requesting.