Trash 🗑 1/5
Always have a hard time uploading receipts
Face recognition would be nice 5/5
They keep your reimbursement 1/5
They did all they could to not reimburse me.
Decent app 3/5
Pretty decent app, has a lot of room for improvement. Does not show HSA investment performance.
No way to turn off Touch ID 2/5
After reviewing the settings several times, there is no way to turn off Touch ID. That should be changed to allow a choice
App has a bug 2/5
I am unable to see contributions and also when I log out, it keeps taking my face id and logs me back in. Seems like there is a bug here. Needs to be fixed.
Unable to View and Upload Receipts 4/5
I am no longer able to upload receipts and I cannot view the receipts that I already uploaded!!
Receipt capture is awful 1/5
By Ex Evans Blue Supporter
Need to enhance usability and performance of receipt capture, processing and transaction linking.
Horrible website! 1/5
By Susan DeVito-Brain Balance
Doesn’t work well with google chrome? Can you use another browser? Execution of transactions can take up to 3 days to even see in “pending” status. No email confirmation of investment changes requested? Very FRUSTRATING!!!
This app has one job, and it fails to deliver! 1/5
Every time I have to submit claims with this app, I cross my fingers and pray the receipt functionality will work this time. It usually doesn’t, meaning I have to create my submissions over and over again because the app just hangs.
Pending Contributions 2/5
By dude 2018
If you’ve made a contribution and it’s pending, the app does NOT indicate it’s pending. Every year I have to call and speak with an agent to confirm it’s in fact received and pending. Yes, I am aware it takes several days to process, however, the app should indicate it’s pending.
Confused with this bank 1/5
By What's up here
I have an HSA with Optum that has been in effect since 2008. I opened an MSA account this year. I have been told that my HSA has been converted to an MSA. How did they do that?? There are different rules for these two types of accounts. I am unable to view or access my HSA on the website and can only see and access the MSA. Some serious work needs to be done to their website and internal procedures if they are going to offer both products to the public.
Won’t let me login 1/5
By Doesn't matter, Emma
By clicking at the app it shows a white page says that they couldn’t locate my record.
It doesn’t even take to any other page.
God app 5/5
By Husky woooo
I love the app works good.
Minor Layout Problems iPhone 11 Pro 4/5
Love the functionality of the app, but there are minor layout problems. The one that bothers me the most even shows up in the screenshot on the App Store, where the top border doesn’t correctly align with the top of the screen. 5 stars if that gets fixed.
I have to login manually again 2/5
What is the point of biometrics if on the last app update I am forced to re-enter my credentials?
Won’t allow login 1/5
This app used to be very useful for my HSA, but it’s no longer usable at all. When I attempt to log in through it, I get a message that my username and password do not match. Even though the exact same username and password work fine on the website (and I use a password manager, so I know I’m not simply typing it wrong).
The app simply does not allow some users to login at all.
Thanks for the update but it still didn’t fix anything 1/5
Still says error when I log in then Face ID tries to sign me in repeatedly over and over. Thanks for the effort it did nothing
Investment portfolio - Can’t see the balances by invested funds! 3/5
Easiest HSA app out there 5/5
I’ve had three HSA’s in the last few years and this app is the most intuitive. Great technology updates always roll out keeping it fresh
What functionality? 1/5
The only thing this app is good for is checking your balance. Unable to update any info or even get reimbursed.
Not the worst 3/5
By Lane 89
I am often unable to successfully login. I receive a “temporarily unavailable” notification after several minutes and then get stuck in a loop. I also noticed it takes several days for balance to reflect contributions. Not terrible, but not great.
No longer works 1/5
This app no longer works on my iPhone. What happened.
Can’t login 1/5
Half the time faceid login won’t work or app won’t launch.
Avoid Optum if you can 1/5
The app is weak, and out of the 20 or so companies I do financial business with, Optum is the only one that blocks you from using Mint.com with them.
Good overall but.. 3/5
Logging out initiates Face ID and the app remains open. Have to hit log out with phone pointed away, then hit cancel when ID fails. Needs fixing.
Terrible app 1/5
By Joe PDR
Bloated, exceedingly slow, poorly implemented features... for example, movements from cash to investments often fail, ability to see recent investment transactions spotty at best. Keep hoping the app improves, but doesn’t seem likely.
How many times do I have to upload/submit a receipt? Being sarcastic but I think I am on number 5 right now
This app doesn’t ever work 1/5
Tried to upload a receipt to get reimbursed and it has an “error” every time I try and submit. Wish this app would work as intended.
Doesn’t not work at all 1/5
I have been sen
It won’t login after they added “Health Safe Id” 1/5
FaceId repeatedly fails even after valid authentication. Turning off FaceId doesn’t solve the problem, because the login fails. Same login works from the website. I’m shocked no one else has this issue.
Useless app 1/5
Can not upload receipts to support a claim.
Can not see the progress of any claim.
Constantly Crashes 1/5
By Doogie 64
What happened with the latest update? APP is horrible now, constantly crashes as of Oct 7........please address
Version 1.4.1 Crashes on ios 13.1.2 1/5
By Fatigue Airlines
App crashes after update 1/5
Updated the app today and it’s crashing upon launch. Uninstalled and reinstalled and it’s still crashing. Help?
The app was working great until the last update. Now it won’t even open on iOS 13.
App broken ios13 3/5
Great app until it broke with iOS 13 release. Please fix/update. Tries to launch and crashes, splash screen stays active but doesn’t update in background.
Camera won’t work 1/5
I’ve been trying to take pictures of my receipts last few times and it just won’t let me so somethings wrong with the app
App is very glitchy, end up having to email or call support often 1/5
Please update app
Hardly Functional As Is 2/5
When it works, it works fine and you can easily navigate the app.
Usually, it fails to launch or load information and has become all but broken. I’ve checked for new updates and am on the current.
Bare minimum- no Face ID 2/5
Current version won’t accept Face ID, must use a password every time as it won’t even remember last used. When you finally log in, sometimes you can get options to work, other times it crashes or gives and error. Older versions worked fine, not sure what happened.
The basics 1/5
This app is terrible. Is easier to snail mail documents rather than use this app. This company should just shut down the app rather than force the misery on other people.
It works but it’s clunky 3/5
I’ve used the app a number of times to submit a reimbursement for a medical expense. It’s not straightforward or intuitive. Also the login process is terrible, requiring me to go through two rounds of login screens with healthsafe-id and then receive a 2FA text. TouchID would be so much better. In the end it works but it’s frustrating and cumbersome. Could use a lot of UI/UX help.
Takes forever to open. Refuses Face ID Freezes and then dies not confirm if expenses were received. Deleted it.
Can’t see transactions 1/5
Throws a 500 internal server error when trying to view transactions and or contributions.
UPDATE: Ok this app is just straight up garbage. Throws 500 errors randomly just browsing around my account. Sometimes can load data, most the time won’t.
Excelente app 5/5
Toda la información a la mano fácil de manejar
Doesn’t work on my iPhone 8+ 1/5
Says it’s compatible with my phone, but got message saying it’s not supported.
Archaic technology, glitchy and very frustrating 1/5
I have used this app to manage my FSA funds and the experience has been super frustrating. This is unacceptable considering that I am relying on this company to access funds for medical necessities. I have had to submit receipts multiple times because the app and website continue to show claims as missing my receipts. The camera is difficult to use because it has an automatic crop function that crops out important information unless you disable it. Also, the information on the app does not match their website information. Very frustrating. There should be fines for this kind of incompetence on the part of app developers, especially considering that some people depend on these funds for timley medical care!