I wish I could give this app 0 stars. This app has lost my husband’s CHEMOTHERAPY order twice, saying the order wasn’t received when I have a confirmation that it was. So for the second time, my husband will miss a day of his dose. This app shouldn’t be allowed to operate. It’s literally messing with people’s lives.
Terrible app!! 1/5
Takes forever and a day to load... and then when you think you’re in, it times you out and you have to start all over again. I’m having anxiety just thinking about it and I’ve never suffered from that! I’m out of meds, and still can’t get it. I guess I have no other choice but to tey calling, even though phone calls are generally worse than ordering online. So irritating and such an inconvenience! BriovaRx was so much better. Too bad it had to become this awful thing. SMH
Doesn’t work 1/5
It did, now it doesn’t, and it hasn’t worked for a long time. This is an app that’s supposed to allow people to get medicine. I just don’t understand why the developers would let something like this exist in this state. It’s harmful.
Unitedhealthcare made $226.2 billion in revenues and can’t believe they cannot invest in this app...
This app needs to get fixed ASAP. It apparently just got an update and still does not work per the previous reviews. Cannot log in so I have no way of tracking my medication. Also, please add an automatic online payment method for medications that are received regularly. Please fix!
Not a App Reviewing Person, But This One is Bad 1/5
Attempted login over the past 3 months and it doesn’t work at any given time. As the previous review states, I have the same issues. Even better, when you call to ask about it, they say it works just fine.
Worst app ever 1/5
BriovaRX was ok and then it becomes this epic fail! Loads so slowly and then sits on a white screen for forever and a day after signing in. Not only does this company not change your old address to the new one, so you get your much needed Rx, they can’t even get an app to load right. I guess I’m doomed unless my doctor can use a different pharmacy that actually drank a tall glass of “get right.”
Most frustrating experience everytime 1/5
It’s so frustrating both using optum and using this app.
Can you rate it less? 1/5
By just plain busted
Useless app. You’d think a fortune 6 company could provide their patients with a functioning app to order their medications. Interface is often straight broken, the help on the app is nonexistent.
Come on. Surely you can do better.
Doesn’t even frickin load 1/5
Doesn’t load. Pure crap.
I can’t even get in to website. It’s like stuck on the cover page. Forget this silliness I’m calling it in
The Worst 1/5
Every user experience with BriovaRx is terrible.
This app is just a bad web browser opening their already terrible web page.
Consider their mobile presence non-existent.
App will not open 1/5
App will not open on IPhone
All this pharmacy does is waste my time 1/5
If their were a way to leave zero stars, I would. The phone calls take too long (20 minutes, seriously??) and I don’t ever have that kind of time on my hands to call. The website is a joke and this app isn’t even an app, and it never works effectively. I’m constantly refilling my prescription late because it requires so many hoops to jump through that I have to set aside time I just don’t have. It took two calls this time after this “app” completely failed. I’m absolutely livid and exhausted and as if healthcare isn’t bad enough, now I have this headache to deal with. After almost a year with this prescription through BriovaRx (and now Optum, which I wasn’t aware of) it has gotten no easier. It’s almost harder now.
I honestly don’t know why I even keep this app on my phone. It NEVER works. Just keeps spinning and spinning. I keep going back each month with the hope that OptumRx has finally got their act together, but I’m always disappointed.
Does not work 1/5
Spinning, spinning, spinning. Truly non-functioning. You say to use the app because of high volume but cannot use either it turns out. Horrible, horrible, horrible app experience! Glad my company is switching insurance so will be going back to Walgreens!
App doesn’t work 1/5
App doesn’t work
Calling is more reliable 1/5
I was only able to order my prescription twice using this app. Every single time it states my password or username is incorrect and I have to create a new one. When I do I try to use the old password and it tells me I can’t. So if that password was correct why can’t I use it. Other times it says I have a refill and to check the box to submit my order but there is no box to check and I have to call instead. Call times take between 10-40 minutes, just to order a script. Please fix this app, as other people have same complaints.
Briova is a negative 10 1/5
Briova is horrible... the app is always down and if you call you are on AT LEAST a 30min waiting list before some one picks up the phone...
Spawn of Satan in App Form 1/5
This is undeniably the worst healthcare app there is and deserves ZERO stars. The whole system is useless as I cannot access any information. The screen is stuck on loading and the people on the other end are somehow even less helpful. I haven’t received my medication for a week despite calling daily for over a week in an attempt to refill a simple prescription. And of course, the app won’t let me check to see what new story they made up today as to why they cannot provide me with the medication prescribed by my doctor to literally keep me alive. Website is garbage, app is garbage, the whole system is garbage. From the bottom of my heart, BriovaRx can go to hell.
Same crappy screen-scraper wrapper as before 1/5
By Alejandro-San Ramon
It’s 2019... please write a mobile app that takes advantage of local resources. I am a patient and (try to, unsuccessfully most of the time) use this app to place orders and track shipments - why do I need to tell you, every time, that I’m a patient (using the hamburger web menu)? Why do I need to sign in, then validate my identity every time? Why don’t you use Face ID like everyone else has been doing for years? Finally, the page with my prescriptions (if I even get to it) is very confusing, with multiple records for the same medication (2 of which I already called you to remove because they are not valid, yet they continue to show up...) The experience is absolutely terrible. It is painfully clear that this is no mobile app - but rather a poorly designed wrapper for web content (none of the information appears to be cached locally; none of my settings can be saved; no use of camera [“scan your prescription”]; etc.)
Useless waste of time. 1/5
I cannot use this app to get my drug. Why? Because it has a shipping address showing up that is 2 years out of date. And you cannot change the shipping address! I’ve been promised (lied to) by Briova phone staff 5 times that the old address has been removed from the system. If they don’t know how to do something, they just lie and tell you that it’s done. The phone just tells you that it’s “longer than usual” (ha) wait times. This monopoly should end. We shouldn’t be forced to rely on a company this bad to get our meds.
Update: I finally got them to update my address, by waiting an hour on the phone. I ordered the drug, and received an email confirmation that my order was received and would be delivered. It never came. I called in AGAIN, and was told that the online ordering doesn’t really work!
Don’t waste your time.
Pop up prevents use 1/5
Once you sign in the app tries to launch the pop up that appears in the website version. It freezes the app and makes it completely unusable
No stars 1/5
By carl who is waiting on phone
This app has been useless for over a month. It never opens. I’ve tried reloading. I’ve tried waiting. Nothing works. Three months ago it worked fine. I could have easily given it a 4 then, but it’s only a waste of time now. Camping on the phone is the only choice now.
Help I’m sick and I can’t get my refill 1/5
I use multiple software programs all day at my job. This is horrible. I just want to refill my chemo prescription. The phone system was wonderful. They sent me a text with the number, I called and my refill was confirmed within minutes by knowledgeable people. This app I can’t even find a link to a refill screen. All the info is about how great the app is. It isn’t. It really, really, isn’t.
The literal worst!!! 1/5
This is the most frustrating horrible app. The password is not remembered by your keychain and the interface is populated with old style radio buttons from ye olden days of internet forms. So be prepared to click tiny little buttons until you hit the one you wanted. I can’t imagine anyone older than me actually being able to use this app successfully. My parents certainly could not. As bad as this app is the company is worse. BriovaRx is a nightmare to work with. I have had nothing but hassle and countless hours on the phone with these people. My insurance forces them on me. They are beyond infuriating.
App is as bad as phone customer service 1/5
Tried to use app to reorder meds, because it takes over 25 minutes to get a rep to answer to reorder by phone. The app only allows two options for delivery: to self or care provider. No option to send to local pharmacy for pickup. Other reviews with low ratings are valid as well.
1 star because 0 isn’t an option 1/5
Clunkiest, most ridiculous excuse for an app I’ve ever experienced. Might (?) work 1 out of every 6 tries. Always end up having to call, where the reps are nice but there’s too much repetition. Hold time before reaching a rep today: over 20 minutes. Glad I can get my script but sure wish there was a better way.
Wins the worst app award 1/5
It crashes, and It takes a long time to load.
Worst APP Ever 1/5
THE most confusing, non-friendly, incomplete App I’ve ever downloaded. Bottom line, it seldom works! God forbid you enter an incorrect password or mistype a password like I did just now. That’s it, I’m locked forever. It ONLY gives you one shot at it. Now, how idiotic is that?!?
Until I go back In and recreate a new password I won’t get anywhere. Well I don’t want nor do I feel that it’s necessary to create a new password once again. This App was created by High School students. Boy do I ever miss going to CVS or Walgreens or any local retailer to get my pills. Those were the days when you could get your pills hassle-free, in your hands the same day or even same in-store visit and didn’t have any problems.
I gave no clue how a mid-managed company with zero customer service and closed weekends even stays in business!
After a year (no exaggeration)the app still won’t open on my iPhone 6.
... ummmm why can’t I give it a zero rating? Worthless
Don’t even bother 1/5
Over a period of 4 months I was successful at refilling my prescription through this app one time. All other attempts ended in errors or dead links on submit request button. Page layout and navigation are atrocious. Whoever designed this app should be ashamed because there is nothing good about it.
could have a better interface that runs smoothly
So much easier than phone reordering! 4/5
This app has worked perfectly for me. I love being able to avoid the lengthy phone reordering that I had to do before this app. I would give it 5 stars if it allowed for multiple patients/other family members to use it simultaneously.
Very simple to use 5/5
I usually phone in my refills on the 1-800 number. The representatives are always nice and helpful, though I do feel like the calls take a long time.
I decided to use Briovarx app this refill. It was quick and easy to set up my profile and get my refill requested. It was definitely faster than calling it in. I’ll continue to use the app for refills now.
Might as well use the website 1/5
I couldn’t get past the loading spinner screen.
Needs update 3/5
Sign in process is tedious without Touch/Face ID. No reason an app in 2019 that requires sign in doesn’t offer this option. Three stars since I was able to complete my order once signed in. UI is not very intuitive, kind of clunky, seems like it’s just based on the website. Please make an actual app.
No help at all 1/5
By Laura D R
Entered all of my information, including prescription number and it found NOTHING! Had to call anyway - Useless!
Not yet...use the phone 1/5
I deleted it for months then tried again. Worked the first time, seems the order went through. Tried to login to check the order and I get a blank screen.
In logging into site, I forgot my password. So I clicked on forgot password. It goes to a blank screen and just sits there. Unable to log in to reorder script! Must sit thru a 30 minute phone call to reorder! Frustrating!
It just doesn’t work 1/5
By Daniel's iPod Acount
Pulls up a blank white screen when requesting refills. App is incomplete.
App won’t even open up. This just started. 1/5
Terrible app when it opens.
So far so good 4/5
I was able to download the app, sign on and complete my order with no problems. The only issue I had was when I had inadvertently skipped a question and tried to continue with my order. It just looked like it wasn't working, as it just didn't give an error or do anything. I had to scroll up to see that there was red text where the skipped question was with no message telling me it was skipped. It was just in red font. I figured it out and was able to continue, but it would have been easier and nicer if there was something to point out what the error was.
bad news 1/5
Not an app, but a clunky dumbed-down miniature of the website. Even the app icon logo is low resolution. Ugly.
Just starting 5/5
When I found out through my insurance that there were a pharmacy named BriovaRx for my new medication I called and they registered me and I was all set up very simple and no time wasted great!!!
Super easy to use 5/5
I don’t want to naysay everyone else’s experience; maybe they’ve fixed the app since all the bad reviews? Anyway, I downloaded the app while I was waiting for someone on the phone to refill my Rx. Then I read the reviews while it was downloading, but figured I’d try it out to see just how bad it was before I deleted it.... There was a “Patients-Request Refill” button on the screen. It then had a screen to login, or register if you didn’t already have an ID. I couldn’t remember so I clicked register and entered a few lines of info. It told me I was already registered so I requested a new password. When I logged in, there was my med, and it showed the pending order I’d just made on the phone. Easy-peasy! Now I wish my other med was with BriovaRx lol
This is not an app! 1/5
This “app” doesn’t offer anything more than the company website. The worst part is the company website is complete garbage.
No stars 1/5
I have to use this company for my MS meds through my company insurance. I downloaded the app, hoping it would be an improvement on the web. It wasn't. It's the same except smaller. The app/Webb is highly confusing. You can't see what you've ordered. They never give you an order number. They don't offer any shipping info. You won't get a delivery confirm until after ups has left. If I order underwear from Victoria's Secret online, I can print an order confirmation sheet. It will have the line item I ordered, the cost of item, the date I ordered, an order tracking number, when it ships I will get a UPS track on number. I really don't understand why they even went through the the trouble of a website and now an app, both not really usable.
I will continue to use as I have to. This company has never made me comfortable. Every order is a wish and a prayer.
Complete disaster 1/5
This app is a complete train wreck! I contacted support and they were unable to even get me signed in, they had to escalate to second level support. This is just to get registered to use this app, fiasco from the beginning!