Dave C 5/5
Too many errors. Not taking my payment method because it’s not working. Try again later.
Call time 1/5
I had a problem with payment option after changing credit card number. I tried calling and was on hold for 45 minutes. I finally hung up. That is rediculous.
for first time in years. I could order w/o being on phone forever👍🏻 If all goes well with delivery, it will be a 5-star!
Very cumbersome and confusing app 2/5
Are you kidding me. Can’t use a password used 10 words back. I imagine the majority of your customers are senior citizens. This unfair. I was wasted an hour solving this problem. Why can’t we have a hint to our password.
App doesn’t work 1/5
By Ltp 85
Can’t even log in . Maybe it’s a iPhoneX problem
Optimum Rx. 5/5
Easy to use app
OptumRx great app 5/5
With HIPPA limitations, having me help my family with medical things has been so hard. At least with the app, they send an email request to my family members to approve me to have access to help them rather than getting someone on the phone each time. All the info I need is super easy to access and easy to track my refills and their delivery! I wish I had added the app much sooner. I also travel and have been able to have my refills sent to me wherever I am in the US.
Most of the prescriptions that the app shows to be ready for refill are not. Some I have plenty of and some I’ve already received a refill and haven’t even opened it yet.
No idea when to refill prescription
Awesome app! 5/5
By Angel De Dios
Makes everything so much easier!!
Does not work with the latest iOS. 1/5
By Paul from TX
This app is worthless. It will not pass trough the sign in process.
Stick to brick and mortar drug stores. Would give 0 if possible. 1/5
I have had trouble getting my medication for months. The option to text a representative to get updates is less than worthless. When you call to get the issue addressed the representative promised to send it expedited with an email confirmation and the medication is still not delivered. Worthless app.
So easy! 5/5
Without a doubt the best way to handle refills.
You put app wrong 1/5
By Joe Rainey
I have an IPad not a IPhone ? So you need to fix it for a IPad because it’s sideways and hard to work. !
I like this app however it only works for one family member.
Very easy to use 5/5
Very easy to use
Barely functional 2/5
So many things this app doesn’t do it’s pathetic. What it does do it doesn’t do well.
Cannot get past login screen 1/5
I can no longer log into the app. Pressing the “Sign In” or “Register” buttons does nothing. This app is useless.
So appreciate my reminders! 5/5
By disc guss
Always prompt shipment so I don’t run out. The new app is easy to use.
Judy not good 1/5
Ira never accurate
I live a very hectic schedule and am constantly on the go. Sometimes I don’t even think about refilling my maintenance medications until I’m in the bed almost fast asleep. So glad OptumRx app is so convenient and easy. Whether I need to manually refill or their automatic refills is the best. Thank you OptumRx.
Neal in PSL 5/5
Great app so easy to use
I like the app.
I do not understand all the updates and why I MUST update before I can login. Sometimes I do not have enough service to download an update but can login and refill meds. I live very rual and depend only on cellphone internet. I can’t just drive into town that’s 30 minuets away to get internet to download an update.
That’s the only real issue I have.
No Landscape for iOS, Why NOT? 1/5
The app is not user friendly. It is not compatible with iPad 6th Gen Landscape mode.
Convenient App 5/5
Such a convenient app, very user friendly.
Improving. A lot compared to 2017 5/5
I do less phone calls than last year.
Automatic refills 3/5
I have never requested automatic refills but now I find that all of meds have been put into this program.
Impossible to Order 1/5
By Aaron. update
Tried to refill prescription. It was impossible
Pretty User Friendly 4/5
Could be more seamless.
Really Poor Website 3/5
A lot of the time the website is down. When it’s working, it has a glitch, where the program assumes you’re done typing after each character. This is so annoying.
OptumRx does not understand their app 1/5
By Grayling Hunter
This app has a lot of problems on the mobile device I use (iPad).
It will not let us enter medications without putting in a payment source. Our RX are always Zero. Their tech department fixed it for my spouse but refused to fix it for me. When I called they didn’t know was a problem yet when my husband called they said they knew of the issue.
Gail Carter 4/5
Much better this time. I actually got my job done. Before I ended up calling the company.
Has what you need 5/5
I like it's simple and has the info I need
Ordering prescriptions 5/5
Only problem I have is the window to order is so far below the number of prescriptions left, that it’s hard to actually order a prescription. A technician needs to look into fixing this.
Great way to get my meds 5/5
My insurance company doesn’t charge if we us mail order prescriptions. OptumRX has been easy to use and keeps me informed about shipping and when my prescriptions need renewed.
Easy to use! 5/5
Love the ease of ordering my meds on this site! And the friendly reminders of when it’s time to order are a welcome bonus!
Order History 4/5
Everything works great on the app except in the order history, it’s blank. I’ve refilled prescriptions twice this year. There should be a record of when they were filled. Also, I was confused because I got a message saying something like, one of my medications was out of stock or on back order. I would assume that you would send it when it was available but it looks like I needed to put the order in again for it.
The website 5/5
Prescriptions that can’t be auto refilled should show what date can be filled so people do not have to call in. Rather than thinking me the customer has done something wrong when nothing is happening. Also the archive button should not be hidden in view details and the next refill should be the largest print since that’s why people are using the website for all meds! Thanks for listening.
App not working on iPhone XS 1/5
Can log in fine on PC but keeps giving me msg that there are system issues and the app is currently unavailable. This has been going on for months now. Please fix it!
By No slew
Convenient & speedy 5/5
Thanks for OptumRx. Home delivery Refills have never been so easy.
iPad App 5/5
By Winner Phil
Your iPad App is great. Way better than my lap top.
Lindajoy Matarese 5/5
Mostly functional. 2/5
STOP FORCING ME TO UNCHECK AUTOMATIC RENEWAL! If I want it automatically renewed, I’ll sign up for it. My insurance forces me to use Optum RX, not because I want to. Can you seriously not display the full price so I can check that I’m paying the appropriate Co-pay? The actual app. itself is mostly competent. Now if health insurance companies would stop trying to practice medicine by proxy...
Software issue 3/5
Prob with software handling testosterone injection renewal. Inaccuratey showed as eligible
Not fun 1/5
Very hard to log in. I had to try 3 x Then it said the session was over ! I know my username and password Not fun!
Fabulous for pricing, reordering, tracking expected delivery dates, remaining refills etc!
I love this efficient and helpful app.