Update broke login 1/5
The last update broke login so it’s impossible to login at all. Needs a fix ASAP
Change of preferred retail pharmacy 3/5
I am unable to make the change
OptumRx app 5/5
Easy to use, excellent features, prompt service!
Love this app 5/5
Love this app. Easy to use.
OptumRx is the best! 5/5
I have switched to OptumRx about a year ago and I have never been happier. Not only does it save me a lot of money but it also saves me time and aggravation. I do not have to stop at the grocery store and wait in long lines to pick up my prescription or to drop it off.
I know people are at the age where every minute is precious and long lines are a pain, especially with kids screaming or dinner waiting to be cooked or you’re just tired and achy. Well it is very nice to know that your prescriptions will be waiting for you in the mailbox when you get home. The OptumRx app allows you to re-order your prescriptions in seconds and to check on how many re-orders you have left or which ones need to be refilled with a doctors call. If you do not have time to call the doctor for a refill OptumRX will call the doctor for you and it is a whole lot easier to get hold of OptumRx at whatever time you want 24/7 than it is a doctors office from 9:00-5:00, right?
A very satisfied OptumRx Subscriber
Wrong info 1/5
I received an email saying they have my order but not here!!!!!
Excellent App 4/5
By Musical Dinosaur
Knocked off one star because a prescription somehow got entered as name brand, which I’ve never had. Changing it to generic was not intuitive and had to cancel the order of 4 other medications and reorder once I figured out how to order generic. Cleaning that process up would help a lot.
Easy navigation 5/5
This app is easy to navigate
Slow to update 1/5
Information in app is slow to update. Calling and speaking to rep and given contradictory information to what is displayed in app.
I love the OptumRx App 5/5
By "Retired Guy"
This App makes it very convenient to order refills.
Some scripts sent too early.
App gone wrong 2/5
Have not been able to log into the app for more than 3 weeks.
Unbelievably bad, with customer service to match 1/5
The app is difficult to navigate, as a rule. There is no contact email, and the chat is useless. This wouldn’t be too bad if the customer service representatives were good.
If you have a problem, your only option is to call customer service and explain the problem to a minimum of 3 different people. I kid you not, I’ve had 2 different reps accidentally hang up on me because they didn’t know how to transfer calls. The last person you speak to will claim to have helped you, but more likely than not, a week later you’ll realize you still haven’t gotten your refund and you’ll need to talk to another 6 people. If I had any other option, I would not use this app or this company. As it is, I’d love to have somewhere to send emails so I don’t have to deal with a 2 hour phone call every time OptumRX makes a mistake.
Like. To. See remember sign in.
App doesn’t reflect what service rep told me 1/5
By BABS review
Spoke with service rep and was told by her that meds were shipped , however the app donor confirm this....says processing and “shipping “ but does not confirm items were shipped by giving a shipped date and eta date. Also the time line has changed backwards since I initially signed up.
My medications are always on time
Not user friendly! 1/5
Have Aletha issues. How I can’t pay with a card. The website is just as bad
Have had nothing but trouble with Optum rx. Very poor service and years of bad experiences.
Easiest Refill Process Ever 5/5
I signed in and with 3 clicks and 35 seconds later my 7 prescriptions were ordered and on their way.
Doesn’t work with iOS 12 1/5
The login button does not work with iOS 12. The app is useless.
All aspects of this app and website are very frustrating.
I am not allowed to order prescription drugs for my 17 year old daughter.
Costs for drugs are not presented accurately.
The app logs you in but appears to log you out before putting you back in
Refills disappear at times and then when You log back in and the prescription appear again.
Phone support personnel does not provide accurate information about drug price or coverage.
You require a signature upon delivery for some medications at the post office requiring time away from work.
Drugs are not listed as not covered under the plan and some generics are unsearchable by even the doctors prescribing them.
Easy App 3/5
Only reason for 3 stars is can not pay any co-pays due from app. Have to go on full website. Defeats some of the purpose of convenience!
Optumrx app 1/5
Not happy with this app. Could be much better.
New site. I love online 5/5
Just need to learn the site but it does look like it will be easy to learn. Thank you... Millie
Every time I attempt to place an order thru the app, I have to reassign & re-enter a new password!!!
website, app, and auto renewal 2/5
Both the website and autorenewal seem buggy, tho app is better (e.g., kicking out password and functional credit card, cache that doesn’t let go of old information at auto sign in. Seems to take twice as long as it should.
Does not do a good job keeping track of medications. Does not seem to care about their customer. Medicine should be treated with more care and understanding.
Convenient to use 5/5
So far, so good. I am new to this. First set of meds arrived, no problems.
Why do I need a title? 3/5
Very lame, bare bones app.
Good but ... 4/5
I like this app. It is very convenient and easy to use once you are set up. But ... I find no explanation for drug price changes. I can only guess and that is disconcerting.
Never shows prices of my medication at checkout.
Almost there 4/5
It would be nice if you wouldn’t have to change screens to find out what the medication is used for. If you could just tap on the medication when it comes up like on your medicine cabinet or your order type press on that pill and then you get the option of looking what it’s for now you have to go to a different screen scroll down find it tap on it and then I’ll show you what it’s used for.
Awesome app 5/5
I enjoy this app. So easy to use. Very helpful. Thanks to the makers A must have. Thanks
Needs more details 5/5
Should let user input updated user information
Service has improved 100%
Awesome app 5/5
Great app. Love the convenience
Why can’t I preview the cost of a prescription? Can’t tell if something is covered. Hard to contact
Good and easily understandable
I do not like using your page at all!
Rally terrible app 1/5
By Nikon Fan from Mass
Every time I need to order a medication I have to call. The app is nearly useless as it fails to show accurately the status of orders...
Getting there 4/5
Some tweaking still needed but getting there after long dry spell.
Please leave at door. 4/5
Please meds at door.
Great and very helpful glad to have it on my homepage
It takes too long to sign in! 1/5
My passwords seem not to work so I repeatedly spend too much time trying to sign in.
Great app 5/5
Love how easy it is to reorder medicine.
Great app 5/5
Keeps getting better 👍🏼
Worst app available for health 1/5
This is the worst app I have to tried to use, login issues and when you get logged in you try to get your message it goes to something else
Lack of consistency 2/5
By No Active Payment Reconized
I love the fact that I get the reminders however, they cannot keep up with my payment method. Every time I try to check out it tells me that it has no payment method on file and I must login on the website and provide one. After logging into the website I see that the same payment method that I had given prior is still there.
Also, they continue to want to send me already filled prescriptions even though I just received them.