Makes ordering meds easy 5/5
I find it very easy to keep track of, re-order and pay for medications using this app.
Mrs. Tucker 5/5
One of the easiest sites to used. Love it
Optum RX app 5/5
Easy to use and very handy
My prescriptions said refills now. Prompt text appeared after ordered said contacting doctor. Why? Confusing site
Order multiple items at the same time. 2/5
Instructions are unclear. I’m doing extra work.
Phyllis M. Johnson
Great mail order service!! 5/5
The above us my response Sbd I love getting my mail order drugs from you. Very great service and thank you do much. Carolyn Chandler
Why is it taking so long to get started with home deliveries? I first ordered on November 23 and nothing is happening.
By Broken rider
Optum Rx is so easy to use. Keeps track of my prescriptions and lets me know when it’s time to renew. I can also order right from the app on my phone. Very convenient!
Credit card 1/5
By Miss Standard Poodle
I can’t change my credit card number.
I do not have the card that is on file
How do I change to my new card
Super buggy! 1/5
Update: OptumRx has proven to be an utterly horrible experience for me and my family.
Original review: The app is a nice attempt at simplifying things but it tries to do way too many things at once. The screen gestures don’t quite work right (for example, scrolling and clicking are often confused). Finally, there’s way too much superfluous information on each screen and the information you want (for example, current prescriptions) are in some sort of gallery that you have to click to get thru (and do not click anywhere outside of the navigation arrows because you may click a button that you can’t unclick.
Prescription list 2/5
By Material Hunting
I would like to see a list of current medications to verify the information when inputting.
Very confusing! Ordered meds didn’t receive them. Duplicate orders show on website?
Mail orders 1/5
By mail order fiasco
I placed this order by phone a week ago. All scripts needed reorder fro doctors. Not done. No record of attempts from OptumRx. Now I’ll be without meds for 7-10 days. Is this worth the savings? It’s certainly not good customer service.
Good but needs work 3/5
It’s a good app and generally works fine for me but it is nowhere near being optimized for iOS. It doesn’t recognize password prompts or Apple Wallet. Be prepared for manual filling of all blanks.
I give it a 4 out of 5
Kimmie jojo 5/5
By kimmie jojo
Great job don’t change anything
I wish the App showed the dates for when the medication is ready to refill. Also, the App is very confusing & not user friendly with the exception of logging on. I was with a different prescription carrier & their App showed the date when the next refill was due as well as the last order date. Their App was easy to understand & was very user friendly. I hope changes can be made to the OptumRx App.
V buggy 1/5
My insurance require
Me to use this horrible service and buggy app :(
You hang up and I can’t get thru
Best way too receive medication. Just wish if you check today delivery, you receive it in two days
I have always been impressed with OptumRx. They are fast and efficient. Customer service is always kind and courteous.
Difficult App 2/5
By Non tech
This App is far from User Friendly. Most of the time I encounter that is not working then paying is tricky & ordering can be hunt & peck. Work needs to be done on this App.
Poor customer service 1/5
I placed an order and received an email confirmation. 2 weeks later I had not received anything and no notification from OptumRx that there was an issue. I went back to the app and there is no record of my order anywhere. I tried to contact the company but there is no phone #. I tried the option of having them call me which their call bot did but disconnected me after a minute on hold - over and over I tried.
Scan problem 1/5
By 8135 👍👍👍
I received email time to reorder .
But it is not scanning saying not time to reorder?🤷🏼♀️
Great App 5/5
Easy to get familiarized and use app. I love not having to go to the pharmacy to have my scripts filled every 30 days.
Easy and Efficient 5/5
OptumRx has streamlined their site to make it quick and easy to use. Thank you OptumRx.
So very convenient! 5/5
This is so much easier and more convenient than having to get out and go to the pharmacy. I love this service!LoveOptum
Incomplete/misleading information 2/5
The app claims that I could “save up to
$140.29 by switching to Home Delivery.” Without providing a time period (Per month? Per year?) the information is useless.
Not working at all 1/5
Have been trying to use this app for months on my iPhone. I keep getting this:
We are experiencing system issues and the app is currently unavailable. Please try back later.
What’s up with this?
It must be a year by now. I have the latest version. Doesn’t work on the newest iPad or iPhone. I try calling but those people don’t understand. Still using the website.
Easy to read and easy to refill and request refills
Convenient and easy 5/5
By Sy from PA
Each version of the app makes the ordering process simpler. My only complaint is that every time I reorder a prescription, the app automatically checks off auto-renewal for the medications I’m ordering. I don’t want that.
Otherwise, I highly recommend using the app.
Calcitriol on hold 12/2/19 5/5
I received a text from my Dr Chaudary office about 5 pm CST advising they have placed an order with Optum RX for this drug; can you please expedite this order to me ASAP?
I hate this app! 1/5
By 1943 babe
Every time I sign in, I am told my password is incorrect. I have saved the password and know it is correct, so I end up having to change it at every log in. This is irritating and unnecessary!
Needs improvement 4/5
Why can’t you let us know when the medication is eligible for renewal? You used to. It was a lot easier to use in past versions.
By Ed Rx
The app is temperamental and not usher friendly. I clicked on several drop down menus that were totally non responsive. An example is requesting a call back asks for the type of question to address but then does not permit selection of the question type. There are several other obvious bugs with this “upgraded” app.
Does not work 1/5
I have tried several times to use the app and I am always told that there is a problem. This has been true over a period of several weeks.
The OptumRx service is excellent! Not so their app.
This is the easiest/best app you have ever had. Thank you!
Can never get a straight answer. And 1 Star is too generous.
Love the app! 5/5
Much easier to use and navigate versus the website which often gives me an error message. Very convenient! Love the app!
Landscape when using a tablet 1/5
This app is not smart enough to recognize landscape mode when using a tablet (iPad). That makes it impossible to use a keyboard and/or I have to pick up the tablet to use it.
How 2010 of you. I guess that is how it goes when you have Forest Gump leading your development team.
Optumrx’s app not very useful 1/5
By Jane&Paul ITunes
For the 3rd or 4th time I had to call directly because app was out of date or had the wrong information! app should automatically update to new version or at least send msg or email to notify users of new version. User medications should not be removed from lists when the prescription expires it should only be noted to contact Optumrx or doctor it should indicate that it needs renewal- actually best thing would be to send msg to user when prescription had expired.
finally let the people on the phone know they should listen to the user and not just tell them what they are seeing on the app or experiencing
the app is frequently out of date or older version than what the rep is seeing and it frequently does not have correct information about medications/ prescriptions!
Works okay. 4/5
It works okay and does what you need to do without all the flash of other websites.
Credit card 1/5
By Porto Pim
How can I access the credit card on file with this app?
Optum RX 5/5
You are the best. You are never late with my meds.
Easy to refill 4/5
By joan kagan
Easy to use but there is no way to know your prescription is on back order.
All The other prescriptions were filled and on time.
Could have more option on home page. 3/5
I’m glad that there is an OptumRx app. It has all of the information I want, but it takes awhile to get used to it. I would have liked many of the options that are available on the “More” button, shown on the Home screen. I had to hit various options the first time I used the app (and the 2nd and 3rd times as well) before finding out how to get to my Automatic Refills page. I placed an order for a new prescription today, which was supposed to have shipped earlier this week, and (again) it took awhile to figure out how to get to the Cart screen. I may decide to go back to calling on the phone.
Easy to use app 5/5
Good functioning app to maintain all my Prescription refills.
Easy to place order 5/5
I’m pleased with your new online program for placing prescriptions. Far easier than prior system.
I have moved and have provided my new address. Please remove my previous address on Gold Country Blvd.
Great App, user friendly and easy! 5/5
This app is very easy to use to reorder my meds. But it is an informative and clinically apt app, in other words it is serious but simple. Thanks!