Great App 5/5
OptumRx is a wonderful app
Order this med then it disappears. Has happened three times this past week
Looking up meds is aggravating 2/5
Well, it looks like the app is just as bad as the website when it comes to looking up medications, but in new ways! Yay variety!
Is it a useful feature to check drug prices on nearby pharmacies using location services? Sure! Is that what I want to use by default? No! I want to be able to sit in my doctor's office and check whether a drug is even covered and then what the prices would be back at my home pharmacy on the other side of the city. Which means that for every potential drug I look up, I need to enter it, wait for the "turn on location services" prompt, deny it, tap on pricing, type in my home zip code, and search -- all of this BEFORE I even get the coverage status (which wouldn't change by location, I point out!) and then, assuming it is covered, I have to scroll down the list to find my default pharmacy that I already entered in my account settings. That's wasting my time and wasting my doctor's time.
Two stars for at least being able to do it at all, I guess, since I shudder to think of navigating that website on a phone screen.
Not that great of ap 1/5
Every time I have to reorder my prescriptions I have to call as well because this stupid ap doesn’t always put all the prescriptions in. Worthless ap, why I even keep using it knowing I’m going to have to call anyway I don’t know, I guess I’m hoping.
Easy to use. Nice to know when meds are due to order.
Great app. Could be a more intuitive for dummies like me.
Convenient and easy 5/5
I have really appreciated using this app and this service. I can track my medications and get reminders when renewal time comes
Well designed app that is simple to use 5/5
I find the OptumRX application easier to use than going on to the website. Occasionally I will have to call but the app will tell me all that I need to know and then if there is an issue and I call a representative, things get taken care of.
Not a great app for more than one person in a household. 2/5
Not a fan. It doesn’t let you pick between covered persons.
Great service and competent staff! 5/5
So much easier than waiting for the phone. They are so busy.
Easy to use app. Easy to change information as well.
Good service 5/5
I like the fact that you notify me when my prescriptions are due for a refill . Ordering is simple and delivery is very quick . Thanks for the attention
Easiest Refill 5/5
Super pleased with this service
Great App! 5/5
Extremely straightforward and easy to use for reorders. Thank you!
Ordering has glitches 1/5
You order, but then it disappears so you don’t get your prescription. After you CALL it still doesn’t track properly and can’t tell shipping status. Garbage!
Quick, simple refills!
Love it 5/5
So nice to be able to track my meds. Easy to use
Prescription orders 5/5
This app is great for re-ordering prescriptions. No more questions about when they’re due, all show status at a glance. I love it!
My favorite Pharmacy 5/5
I love that I can refill any time. It’s very easy to get refills when you’re out. Also before I change to the Optum RX, it shows the cost between retailers like Walgreens and OptumRx. Then I can decide whether to keep it at Walgreens or move it to OptumRx
Fast and easy! Order from my bed! How easy can it get!
Very easy 5/5
Easy to use,
Not user friendly locks up can’t find anything. Just horrible!!
Easy Peasy 5/5
By Debra Sa
Super easy to order. Reminders that are sent out for refill time super helpful. Thanks ☮️🐾
You should be able to do more things using the app like:
- Archive a medication
- Contact customer service via chat and not a dummy chat service like it currently offers
- stop or start auto fill of a medication Without calling customer service
- submit a review without having to come up with a nickname that’s already in use!
Rating & 90 day request for all refills 4/5
Please make all refills 90 day supply.
Unable to use as phone won't take version 11 1/5
I used this app frequently and was happy with it. I have an iPhone 5 with OS 10, the update requires OS 11 so now I can't use it. Your customer service people are difficult to deal with & website is also difficult. Since I can't use the app (not everyone can afford a fancy new iPhone) I guess I'll find another mail order service. Very disappointed!!!!
Nice app..for the most part. 3/5
I like having all the information about my medications T my fingertips. The only thing I would like to suggest is that in the next update, please add Face ID to accommodate people with more updates phones. This will get you a 5-star rating for sure!
Terrible App 1/5
This is one of the worst healthcare apps I’ve ever used. It’s confusing, lacks intelligence and really creates more confusion than offering clear, concise information.
I placed my first refill order and a few days later went to review the order status and the home page that shows refills available and orders in process stated I had 0 orders. I had to call the customer hotline to clear up the confusion. I told the advocate I thought the app sucked. She agreed with me and went on to state other customers felt the same way about the app and the website.
For as much money as United Healthcare makes from the pharmaceutical companies, this app should work much better. They need to look at their competition to see how much better those apps perform.
I now regret leaving my previous provider. Not only was their app better, their pricing was better.
United Healthcare, make this app more comprehensive, intuitive and more productive for your users. You ought to be ashamed for publishing an Rx app that does not provide up to date info on orders, pricing and status and estimates on ship times.
Open enrollment is only 9 months away.
List medications 2/5
By cxxxxxxxxx c
I have called twice once 1-21-19 and 2-5-19 and sent you a email. I need all my medication list for 2018 and I need the NDC code on the list all my medications. I need this list for the VA to get my reimbursement from government if not in before end Feb they will not give me my money. I can get my medications from VA but I decided to stay with Your company so please get me my information asap
By easy super excelent
Not express 1/5
By Darin 505
Just got moved here app is bad
Had to call to set up
Says it can’t use my bank oh but it does
Hard to navigate
Finally! No missed refills. 5/5
I feel so much more confident with the Optum RX app. It texted me to let me know it was time to refill and since I was all set up on my phone it was just a few clicks away to request refills and check out. What a big help!
Easy to order a refill! 4/5
This website is becoming easier and easier to use! Thank you!
Easy to use app 5/5
Easy to use app
My Lactolose RX went up 100 percent for 90 day supply!!
What is wrong?
And there is a mans prescription on my account that I never heard of! From Safeway Pharmacy, and I never use Safeway!
I would like an explanation, and I would like to be on different PLAN! This one is unaffordable for me!
Won’t do the right thing 2/5
Difficult to get it to do the right thing at checkout.
Easy and convenient 4/5
Love the app! It was so easy to order my refills and I love the tracking!
OK but could be better 3/5
I’d like to know how many refills I have left and when it can be refilled. Only says not now in the list. Could use more info
Love this app
Easy to use 5/5
Worst site ever 1/5
I hope the developers read these reviews as something needs to be done. Every. single. time. I try to get on, site never recognizes my password. I’ve never changed it. It makes me go through texting BS for codes. Hoping our insurance carrier finds a new prescription company.
Just newly rgistered but i already received a great help from the staff so I believe Optumrx is a big help to manage my medications.
Very useful app. 5/5
Haven’t really discovered any problems with it yet.
Very difficult to use 2/5
By Skinny babas
Every time I go to sign on it wont accept the user or password that was used the previous time I signed in. Takes me through robot pix and still won’t sign on. Last time I signed in it didn’t require a capital letter so I used that and no luck. Reset password to include capital. Then I get another secure number. This all too me at least 40 minutes especially because I was so sure I had the correct sign on info. Once I get in. I can navigate and get what I want. That’s the only reason you got 2 stars. Bad sign on experience
Goodman Anne 1/5
By Mt Dew of Denver
Order not ready for refill should be able to check box to have it refilled when the time is right.
Super buggy! 2/5
The app is a nice attempt at simplifying things but it tries to do way too many things at once. The screen gestures don’t quite work right (for example, scrolling and clicking are often confused). Finally, there’s way too much superfluous information on each screen and the information you want (for example, current prescriptions) are in some sort of gallery that you have to click to get thru (and do not click anywhere outside of the navigation arrows because you may click a button that you can’t unclick.
Does not work with apple wallet 1/5
I downloaded this app specifically so I could add my ID card to my apple wallet but it does not work. Get a vague error to try again later. No way to contact the app developers through the app.
Great app 5/5
By Tim 1952
Great Program 5/5
This program makes home delivery for my medications simple, convenient and so easy to use. I used Walgreens for this reason and will no longer have a need to do so for my maintenance medications. I can now get them just as easily with the convenience of home delivery and the advantage of a 90 day supply. Simplicity for us seniors is greatly appreciated as well as needed.