Home delivery 1/5
Every time I order RX for home delivery, it is not processed. Requires multiple phone calls to customer service to get meds sent. Frustrated with service & will be looking at other RX OPTIONS for next year. OptumRx needs to get there act together, before they kill someone by not getting them there meds on time.
This app is very easy to use. You can take a picture and get your prescription sent to you.
Need to modernize 3/5
Simple customer experience items are not available (IE pre-fill credit card and personal information on Apple device). Easy fixes that for some reason are not there.
Not a clear picture 3/5
The app doesn’t keep up to date and correspond with correct number of medication left. It doesn’t update status correctly.
Convenient app 5/5
Keeps me updated,easy to use
Quick and Easy 5/5
I like to refill my prescriptions online because it saves time calling my Dr. to send in a refill to the pharmacy. Ordering online is faster and less expensive. I don’t have to drive to the pharmacy and wait in long lines. This is the BEST way to refill your prescriptions.
Twice thought I ordered but didn’t work 2/5
I’ve been on this several times but have had a hard time getting my order in. Twice I thought I was successful but only received one prescription instead of several that I thought I’d requested. Confusing.. I had to go back to Walmart since I ran out while waiting.
Great APP 5/5
By edv's here
By e cate
Signing in 4/5
There should be a way to sign in using your fingerprint.
Inconvenient signing in every time.
App is nice ! 5/5
This app is wonderful !! Located my pharm w/no fuss. Moved around site w/no fuss. Didn't place an order so not sure about that. No fuss w/infinity circle. 😎
I must say the app is so improved than before. Was the Pitts and now it gets a “atta boy”🤷🏼♀️🤓. Awesome overhaul!!! Use this app seamlessly to buy my prescriptions and monitor. 🎈
Very easy to navigate
Thank you OptumRX 5/5
It is so easy now to order refills online. I don’t have any problems with the site. Very User Friendly!
Comprehensive App 5/5
By High as giraffe P$$y
Albeit simple, this apps tools are highly useful! As a patient and a pharmacist, I appreciate the ability of the prescription tool that analyzes cost of a medication as it relates to its respective tier. Given my occupation, this question is asked at the store level daily. However, we cannot generate a price without prescription specifics (strength, quantity, days supply, etc.). In this way, the tools that can be utilized within this app are worth more than 5 stars in my professional opinion.
Fast and efficient 5/5
Fast and efficient. I love mail order. Don’t have to order as often. I order when I arrange my pill box for the 4 times a day I take meds. Makes it easy. I know that I’ve taken my meds when that section of pill box is empty.
Better than Before 4/5
Surprisingly this version of the app works pretty good. Nice layout and quite easy to find my current prescriptions. I will continue to use it moving forward.
Hi - this is Sunil - I would like to understand who reads this feedback....
Upgrades app is great! 5/5
Love the new app. Nice that you can change things, like mailing address, and double check the order before finalizing. Good job!
Real easy 5/5
You make it real easy to order prescriptions.
I only have 1 medication and it doesn’t show up on this app.
I just got an email that my next order is ready to ship. Who knows where it will go though; my shipping address is correct but I never got my last order (got charged for it though). However I can’t track it because the order doesn’t doesn’t show up in the app. None of my orders (past or current) show up.
Update: finally got to a support person who said that I had a 2nd ‘phantom’ account that was probably created when I logged into the app. That’s a pretty big bug to unleash on app users.
The upshot - despite OptumRx confirming with my dr that my prescription would go to my correct address, they’ve once again sent it to my old address.
I look forward to the day OptumRx actually gets my prescription to me without a glitch. That day won’t be soon though.
Satisfied user 5/5
By Isu Flash
Greg app easy to navigate well done
Incomplete order 1/5
By Dad coop
I placed a order for all 3 of my monthly maintance prescriptions and only one was filled. I now have a 5 day supply left and not sure I’ll have enough meds left!
App rating 5/5
This app now works beautifully! I can get to my medications easily, read information, and order without issue. Thanks for fixing the “bugs”
Fast and easy 5/5
I love this app. It makes ordering meds so easy and your order comes on time.
My Medications 5/5
By Terrestrial Bound
Perfect..very convenient...! Sometimes it works good..sometimes not..!
Very easy to use this ap. 5/5
Setting up ap was easy to do.
Very easy to access your website and order refills and new prescriptions
Best app 5/5
Hands down the best medical app
Easy to Use 4/5
Very convenient app. Nice to have the ability to check prescriptions with ease.
Navigation is not easy. Login should Reiner username and require only password.
There is a problem 2/5
You should not have to enroll in hassle free to place a order.
My service 5/5
Thanks for the service. Your customer service rep was very patient and helpful. I highly recommend your business to my friends and family.
User Friendly 5/5
By Susan’s Visa
The new site makes ordering a breeze. Thanks,
Needs Work 2/5
App once was useless, now it's better. But if there are instructions on how to delete medications I no longer take I can't find them. In reality, I don't think the app provides that option. For me, being able to do that would be helpful as there are many medications I no longer need.
OptumRx app 4/5
App seems to work well and is easy to use.
Using app 5/5
This is a very easy app to use, order is placed and within a few days my medication is in my mailbox, with an e-mail telling me it was shipped.
Not Impressed So Far 3/5
I started using the app about a couple of weeks ago. Ordered two of my meds. Waited.
Logged in after two weeks. No order in the system.
Placed the order again on Saturday. One of the meds shipped yesterday, no indication that I had ordered both meds.
Placed order just now for the 2nd med again.
I’m not sure why it’s dropping my orders, but if it continues I’ll go back to picking orders up at WALGREENS.
I can’t wait 3 weeks for meds.
Excellent app 5/5
Remove old meds from my account 3/5
The app has Got a little better, but it needs a way to let customer delete meds that are not prescribed by my doctor anymore. It is very confusing and clutters up the app also it would help me not order meds that I am not to take anymore that could harmful to me. I have meds that are dangerous to me that my doctor says not to take that your site tries to get me to order, that is dangerous to my health and you will not allow me to remove it from my account. This needs to be fixed! Eben
Good Start 3/5
Needs some work. Like the sign on with your thumb. Interface could provide a little more information on you prescriptions. Also a little awarded.
Does not give complete prescription info like dosage. Does not update after physician has updated dosage. Does not provide opportunity to email/text optum.
Simple and efficient 5/5
The app is really easy to use to keep up with my prescriptions. The app makes ordering and tracking refills super simple and the reminders are an added bonus.
Everything I need in one place. 5/5
Great app that puts all my pharmacy info in one place.
OptumRx in the go 5/5
By SAturday shopper
I appreciate the flexibility to order refills when I’m not near my computer. This app is easy to access and makes the process seamless.
Worst app I’ve ever seen 1/5
By Anonymous reviewer 0707
User interface is horrible. Wrong in places. It simply does not work.
It’s GGGRRRREEEEAATTT!!!! 5/5
Super easy 5/5
App is easy to use and you can order your meds quickly.
Needs updating 1/5
This app needs updating. It needs to be more customer friendly. Remembering your user name would be helpful. It would be great if you could do things like set reminders from the medication menu. It’s ridiculous that you have to go into another menu and then enter the name of your medication to enter it when a reminder could be added to a drop down menu from the medication. It would also be nice to be able to delete a medication I would like for medications that I no longer take or am allergic to to not show up in my current medications
On line computer website 3/5
By Former computer tech
The app for I phone and iPad are ok but the computer website is very bad can’t even order med’s from website very confusing not at all helpful No help option on site. Can’t change contacts on web site list wrong Doctors even after calling OptumRx to get corrected still wrong . Even contacting wrong Doctors for refill of meds. Website needs work.