By Virginia customer
Not the easiest for refills. Had to search around some and look in “Hidden” folder to find my refills. Should be simpler. Some other services have more user friendly interfaces.
Still a big fan of Optum overall.
Don’t get meds on time. 1/5
I take anti depressants and they never get here on time. This makes me extremely ill.
Auto refill 3/5
I signed up for auto refill (or so I thought). I completely ran out of 2 of my medications. My Lovastatin & Amyltriptylin. When I checked on the “status” they hadn’t even shipped yet. Forcing me to get them filled locally. The reason I signed up for this service in the first place was for the convenience of not having to run around to different pharmacies to fill prescriptions, & for the $0 copay. I received 2 of my prescriptions, & the other 2 just ran out. When I filled them locally, I would get “reminder” texts saying I had a prescription that was close to running out & was due for a refill. I assumed with me filling out my prescriptions with you, I would get a similar service. However I received no texts, calls, etc., advising me to take an action to receive me medications. Do I have to review my account every other week to make sure they’ll be shipping when I’m due? Or will it ever be an “automatic “ renewal system?
About half the time I try getting to the app to check my meds I cannot use the app. Hopefully the update solves this issue
This is my first time using y’all. I know I’ll love it! Looks simple and an very a organized app. I have a mental disability and it cripples my mind sometimes to think twice as hard than the average person that’s why I believe y’all should be given a chance and also thanked and I see y’all help those people like me! I keep telling myself things could be harder or could get way worse! And to appreciate what I have! I am who I am and I love it! So, I thank you for all your help and efforts in helping people like us!
Policy violation? App self updates! 1/5
By Matt N4 at Drexel U
This app (ver 2.23.2) self updates (outside the app store) immediately after downloading. I.e. On first launch it reports update required and won't run unless you click "update". The app then self updates. After update it reported as version 2.23.4.
Isn't that an apple developer policy (2.5.2) violation?
Price Increase 1/5
Why have my meds increased in price during the year? One went from 0 pay to over $100. I thought the price remained the same for the whole year. All most all of my meds have increased in price, making me have to choose which ones I can live without. I would appreciate an explanation.
I logged on and it was someone else’s prescriptions. 1/5
What’s going on here?
Humalog Insulin 1/5
I could not refill my Humalog Insulin because the cost was $782.31. There may be people who can afford that but just getting a social security check, I cannot afford it. I will probably end up in the hospital but regardless of what happens to me, I can’t possibly pay that. Maybe I can take enough Lantus to cover.
Bad news 3/5
Not only do I not care for the mobile app, I don’t care for the patronization I received today from the woman I spoke to. She claimed that Optim Rx had “reached out” to me but I have yet to have come across the email. She maintained that her position was to remain professional but it felt more like she was impolite as well as actually demeaning. She claimed she wanted to not be rude but I found her to be not only rude but obviously impersonal to the point of blowing right past rude into obnoxiously being insulting in more than just tone. Too sad
When pushed to it I’ll win a rude-off every time, promise.
Excellent App 5/5
Very easy to use. Used to have finger I’d. But doesn’t yet have Face ID,
Now has Face ID. Still very easy to use.
OptumRx RX 1/5
They send an email to refill then it keeps me going in circles to refill it not user friendly!!!!
I’m so tired of out of 4 people not one knew what they were telling me.
Zack finally could explain the problem which had one of the first 3 would had told me I would not be with my drugs for 4 days!! This almost makes me want to go back to a pharmacy and speak to face to face. But inconvenience
Great improvement with an App! 5/5
Love the new app! Very easy to use!
So easy to use 5/5
OptumRx has made reviewing medications and getting support so simple. I am so happy to have this app and a great PBM supporting me in my benefits for pharmacy.
Easier to Navigate! 5/5
By Deni from NM
When I began using this app it was awful. It was very hard to find what you needed to order. However, gradually the app was improving. It is now so easy to order what you need with a few clicks and you’re done.
Fast and Easy! 5/5
Quick and easy to use!
Very poor app 2/5
By Dutchgirl 75
Not user friendly
When trying to order take your time. You’ll be on this app for a long time.
It may be quicker to call your Dr or pharmacy.
Works fine using app
Renewal order on site 4/5
Once I entered the site, the process was well organized and simply handled. Getting in to the system; however, was annoyingly frustrating. Understanding it must be cautionary, it was still off putting!
By No slew
Optum RX App 5/5
This app is wonderful. So much easier to order refills. Thanks!
System error 3/5
I keep getting system error on my new iPad
No idea when to refill prescription. Why do you not send reminders?
Late shipments 1/5
I waited for a specific prescription for more than 3 weeks and still have not received the prescription. I had to go to a retail pharmacy.
Refillable meds by mail 5/5
So easy to use—time saving—money saving!! What a blessing!
By Coyote getter
Quit changing my sighin info
App review 5/5
By Yehia H
Downloaded and used your app for the first time. It’s easy, explicit and simple to use! Love it!!
Makes easy Stuff hard 2/5
The app is better than nothing. I really wish I could see my history with the names of my drugs, the date they were shipped to me, and the prices. The lack of this information greatly reduces the usefulness of this app.
Estimated price not available. Are you kidding me! In this day and age, I cannot get a total!
By Eggs 841
This is a very easy app to use with good security! I wish all my apps were like this! “Eggs”
Shipping Options 3/5
There needs to be options to select other shipping time frames even if there are associated costs.
Ordering seems to be easier with new update!
Super easy to use app!! 5/5
One of the best apps I’ve used - highly recommended!
Great app! Works perfectly every time! 5/5
By Stephen 1234
Took a while for start page to load up. Working well now !
I appreciate that I get reminders because I have a lot of medications. Thank you very much, Migel
Pain to sign in 1/5
App canceled my fingerprint sign in and made me sign in from scratch with user name and password - which of course I don’t know and don’t remember where it might be written down - then wanted to text me a code to write in as well. Very inconvenient App to get into.
Why do you all keep changing your website If I cannot order mine and wife’s medicine I will haft to discontinue my service with OptumRx Do not understand how to order
Nice App 5/5
Makes getting my pharmacy supplies easy and cheap.
I like the way the new update works out
Problem with Losartan/hctz 1/5
I spoke to a “not so helpful” customer service rep on October 12th. I have gotten her before and she has never been able to resolve a problem.
I think she’s been there over a year now. The reps should really be taught to know the medications and not attempt to resolve things they know nothing about.
First she said the medication is not available and she’ll do an override so I can get it from another local pharmacy.
Then she says you had one sent in September so not due til December. Which I never got if true. But I record online.
Then she says you never received a prescription for this medicine from your doctor from us.
Then she says you got an alternate book med from your doctor.
I finally asked to talk to pharmacist who said they don’t have any losartan hctz because of recall.
Instead of contacting ordering physician I had to ask him to send a message for alternate.
Don’t know what’s happening with OptumRx. It was so much better before.
Now because I’m out of the med completely I have to wait for this process to get moving.
I especially need it after spending 20 mins plus trying to resolve a very simple issue. Ugh so annoying
Love My mail order app 5/5
The app has worked out so well for me. I love this mail order system.
App is so easy to use
My drugs list 2/5
Every time I log into OptumRx (for me and my wife), I see meds that I have hidden because we no longer use them. This makes my”keeping track” harder.
Never arrived 2/5
I ordered the same prescription 9/ 16 and I’ve called my doctor twice and called you still did not have the drug 🤦♀️so I re-ordered again today October 12
App does not work well 1/5
I can’t cancel an order. The orders are not showing correctly so I duplicated an order. Auto refills by default even if you don’t want that option. Terrible app.
By Acevedo 2
Thanks for this option. I’ll enjoy it.
Support was outstanding 5/5
By Ceege under Siege
I think this review is for the app but on another note, I wasn’t sure if I had renewed or re-ordered a prescription. I had OptumRx call me and I was immediately connected to Brad who helped resolve my issue. I don’t remember his last name but please tell him he did a great job. - Gary
IPad App 4/5
The app does not recognize the gravity sensing feature, otherwise if works well. At least when lying on my side...
By al holt
ordering refills 5/5
It was so easy. Thank you!