Easy Peasy 5/5
It’s so easy to use OptumRx. Everyone should do it. Especially older people like me. I’m only 61 but my memory isn’t always pristine to say the least. OptumRx is such a lifesaver. Thanks OptumRx!!!
By Bib oldie
Good app. Easier to navigate than major chain pharmacy.
Easy to use 5/5
Thanks for making it easy. The iPhone App works better than the website.
Great app and service 5/5
Great app and service. Easy to order and enjoy the reminders.
Pen needles 31GX8mm if short 3/5
the last time they were filled the prescription must have been misread, I only received 40 and I take this shot once a day so it should have been 90. This has happened before and you sent the remaining after I called. When it is renewed this time it should be for 90.
Easy & Convenient 5/5
By Chante S
I love how easy ordering medicine for my family.
Horrible Mistake 1/5
By Ian 555
The selling point for switching to Optumrx was that I would save some money and have the convenience of home delivery. I couldn’t really see a downside. So, I picked my two prescriptions and choose to transfer them over.
They never filled. They kept canceling my orders without notification. I would look on the app and see that they were either canceled or non-existant. I had to keep calling to find out why. They kept contacting my doctor and I received emails saying that they were approved. I kept having to inform them that there is an existing prescription -one that was filled easily with Walgreens (the original ones I transferred in the app). They kept claiming that my two prescriptions duplicated each other, despite them being on the same script from the same doctor and having been previously filled. Again, they canceled my order without notice.
Eventually, I ran out of medication and became incredibly sick. They told me that they would expedite it, but later canceled my order without explanation. After two rounds and weeks of fake expedited orders I decided to switch back to Walgreens.
Save yourself some grief and avoid this app. A couple dollars saved isn’t worth dying over.
Read,check and order made quickly. Very nice! 5/5
Automatic. Refill 3/5
Automatic refill should not be checked. I don’t use it and have to uncheck it every time I order. It is to easy to miss that they are checked. A phone call then has to be made to change it.
Every time I sign on I have to change my password. I hate that! And all the nicknames are taken and you can’t submit without a nickname!
Renewal of prescriptions 2/5
You demand the response you want in order to fill prescriptions rather than giving a client a real choice. I am not sure if that is actual legal but it is shameful.
Tries to AutoRefill as default! Do not like that! 3/5
I just reordered meds. IT tried twice to enroll me in automatic refills even though I had already said “no” once by unchecking the box this app checked for me, then it checked it again! But I have to say idk it checked it again until I was checking out and a prompt box popped up stating two meds are now being enrolled in auto refills if I proceed. I do appreciate that warning. So I went back and unchecked 2 this time. PLEASE DO NOT SET THIS OPTION AS THE DEFAULT SETTING OR AUTOMATICALLY CHECK IT FOR ME! This will confuse some people and they won’t even know it until their next month meds show up at their door. Thank you for listening!
Bad login 2/5
Fingerprint login expires, for security. Idiotic. In case someone swipes my fingerprints?
Not sure what’s going on now. 1/5
My app was working fine. Got a new phone and updated my app. Now it keeps saying:
We’re experiencing system issues and the app is currently unavailable. Please try back later
Is this an issue with your update or is the app. It compatible with my iPhone XR?
4 days and still no fix. What’s up?
Easy to use, it helps you great
Update issues 1/5
The new update is only opening to a white screen. So it’s for sure not working.
Needs work 4/5
If two family members are using OprumRX it creates difficulty for one or the other to sign in.
Super easy to use for refills
Easy of use 5/5
By Lloyd Alan Hiller
This app makes my life so much easier with keeping up with my prescription. Thank you all at Optium!!!
New System 1/5
By Not illiterate
I’ve never had such a hard time ordering my prescriptions
Responsive, but needs improvement 4/5
First time I’ve used the mobile app, I was surprised that it was as good as it was compared to the more complete online browser version. Everything worked, I used the easy tutorial which was helpful, not boring! Granted the app is tiny on the mobile phone, but not so touch sensitive that it put a med in the cart when I was trying to scroll, which was my greatest concern. Checkout was easy, all my info was already preloaded. Very well thought out app for those of us leary of techie stuff! I don’t use the auto refill option because sometimes the refills arrive when my bank account is low. I like to know when my script expires so I don’t lose any refills. My only criticism is that the app doesn’t show Rx expiration dates compared to the full version. If that could be rectified, I’d give app 5 ⭐️’s for sure! Thanks, Optum!!
Update: August 2019: thank you for recent improvements to login screen on mobile app! After recent changes, it got to be a real pain to log in twice and verify twice. Now it goes right into the app and it’s much more streamlined to place orders! I’m still waiting for an easy way to see when a Rx expires though! Can we fix that? TY!
App needs work 2/5
Your new app has issues. It kept bouncing me out when I was entering my user name and password, but at least I was able to get in this time unlike the last time. Also, when you list my existing medications do so with the actual name of the medication as it was previously filled by Optum Rx on my most recent generic prescription refill, not a brand name. This makes it harder for me, your customer, to know what medication I’m ordering from you. I applaud you for attempting to improve your app, but please don’t make it worse.
Easy Peasy! 5/5
Check out my meds and get refills from my couch!
Dalene H 4/5
By Dalene H
Pretty easy to navigate to place orders.
I would like the option to obtain information on drugs I don’t recognize.
Well designed app that is simple to use 5/5
I find the OptumRX application easier to use than going on to the website. Occasionally I will have to call but the app will tell me all that I need to know and then if there is an issue and I call a representative, things get taken care of.
Easy to use 5/5
Had some issues setting up correct meds into app but now that it’s done ,they are easy to see ,to order and then see number of refills remaining.
Quick service 5/5
By Corman 68
The Service is Fast and so convenient to use and easy to get Ya Refills on the way to the House, Thanks OptumRx
Changes make it more difficult to request script renewal 1/5
Don’t know why the change was made but the app used to make it very easy to have a request to renew a prescription directly from your medication list. Now it appears the only way to request renewal is to submit a request for a new medication on a separate tab in the app. If you’re not going to restore the option to request renewal from medication list/history, at least add a note to expired prescriptions on how to submit such a request.
App not working on my iPhone 1/5
This app is not usable , do to the fact that it won’t let me login to my account to order the prescriptions that I’m needing to order. If it’s not fixed so I can use it with my iPhone I will be uninstalling the app. This isn’t the first time that I’ve tried this through my iPhone . As of right now its useless for me.
Great service 5/5
By need you closer
The service is really good.
Easy to use 5/5
Like this app
Optum Rx. 5/5
By Judge T.
Easy to use. The best
Great full to have them. Excellent Pricing
Thank you. This saves me so much time and money. I am very appreciative of this convenience
I’ve been able to keep up on my medication reorders with the app. I love how easy it is for me to refill
New app 5/5
New app is sooo much easier!!!
Very fast and convenient. Thanks
Automatic Refill 1/5
Why is this the only option for placing an order? I do want to control when I order based on what I have left when!
Strange Bugs 3/5
Insists on credit card for zero dollar drugs - says it won’t accept credit card info, then it does.
Can't sign in due to "system issues" 1/5
By Toa Of Justice
Every time I try to sign in, I'm confronted with a message about "system issues". This has been going on for me since August 13, 2019. These issues must be quite serious for the app to be down for so long. I wish OptumRx's technical staff the best of luck in getting the system up and running again. When they do, I'll leave a proper review.
Unable to delete old meds of dashboard... 2/5
Title is Self explanatory!!!
Tracking my order 1/5
I see my order was filled on August 9, 2019 but as yet, August 15, 2019, I have not received it! I was told my order would be expedited! Not impressed at all
Navigation among screens is very lacking. Talk to your system design staff to make it more user friendly. Eg- go to “drugs” on screen 1 & there is no return!
I really love this app!! It’s so easy to view and order my prescriptions! Keep up the good work!
So far so good 4/5
I just downloaded the app and from what I see thus far, I believe that I will like it. I’ll write another review in the coming weeks.
Great App 1/5
I got a reminder to refill my Vitamin D and it keeps telling me not ready to refill. Very frustrating.
Great app 5/5
By Soon to be a news junkie!
Optum RX is easy to use. Meds come quickly. Representatives are pleasant and efficient.
I’m not a fan since the latest update! 3/5
I used to know my way all around the app.... now, I’m totally lost. Cmon guys!!!
Big change. Snappy, simple app. Finally! 4/5
Clearly .. it took them couple of years, to build an app that would match the apps we all use on our phones. So, simplified- just to see what can be refilled and how much cost.