Bad place to buy ticket bait and switch 1/5
By jml traveler 2018
I tried to buy a ticket 4 times and each time the ticket was denied as sold out. Yet relooking at ticket pricing showed 4 tickets available and price slowly increased each time. Wastes your time having to input payment information without any chance of buying a ticket
Bad bad call 1/5
I booked the car and canceld.
But they charge the $30.00
So I tried calling and calling for ask.
Following the instructions but that’s nothing do anything.
Even they can not touch the email.
Ok I forget the $30.00
But I will never come back orbitz.
And I will talk to all around....
Couldn’t get my original request 3/5
By Ang KKC 76
I couldn’t get my original request. I was denied five times. I was only able to book a different property when I got the phone app.
This mobile app for Orbitz is a poor shadow of its full site. Such limited capability in screening flights, no ability for multi-city. A waste of time trying to do anything on this site. I will wait til I have access to my computer to access the regular Orbitz site.
Can’t change location 2/5
Unable to book in another city since it won’t allow me to put in another zip code. Keeps resetting to where I am not where I am traveling to.
Itineraries rarely, if ever, load 1/5
By Falling You
The app indicates “Loading Itineraries” seemingly forever. After waiting for several minutes and verifying my network connection, I give up and resort to using the website.
DO NOT USE 1/5
I would not recommend this app. The info they give about the hotels are always incorrect. When you get to the hotel you do not get the type of room you booked through orbitz.
Easy and no games 5/5
Booked flight and car. Determined didn’t need car. Easy least to find and adjust. No gaming or forced into an 800 call. Thanks!!
Awesome customer service 5/5
By barbara heggarty
Orbitz has been my travel partner for years and years
I will not change because of the customer service
I book ALL my business and personal travel with Orbitz
No apparent multi city trip search option 2/5
In the mobile app, there is no apparent multi city flight search available.
I had to wait more then an hour to speak with a live agent since I was not able to cancel online which was made just couple of hours ago. That’s too long to waste client’s time.
I have used Orbitz for years and so happy with the price, accommodation, flights.
Potential fraud alert 1/5
Be very careful when you book international flight tickets with Orbitz.
I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights.
Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.
Orbitz is Amazing!! 5/5
Excellent service! Incredible prices! Great follow through! I highly recommend them for all travel needs!!!
Took my money... 1/5
Made a reservation. Orbitz took my money. Turns out the room wasn’t available. Not sure why the money came out and the room was booked if there wasn’t anything available to begin with. Extremely irritated and this was very inconvenient.
Package deals 2/5
By squeezing me for every nickle
The prices are incorrect it says one price. Then when you get all the way to the end to submit and purchase it bumps up the price saying price just went up. I cancel and resubmit for same flights/hotel and the original deal shows up then when I get to end to pay it try’s to bump up price.
Not Easy to Use! 1/5
By tech dunce
I just booked a trip but Orbitz says I have no travel itinerary.
Multi city 3/5
The app does not allow you to do multi city flights only search
Can’t log into account from app crashes as soon as log in screen comes up
Need multi city Optio 3/5
My go to app when not using a direct airline app. Biggest frustration is not having ability to search for multi-city travels
My Go-To 5/5
Always my go-to travel source!!
Love the options and the travel potential for this site.
Clicked on Terms/Conditions and locked me there! 1/5
Clicked on terms & conditions and the exit button wouldn’t work so I lost all my cruise reservation info and it was on final step! App needs work (Apple Phone)
Issue with using coupons 2/5
Often coupons do not appear at checkout. In particular when booking a package there is no often no option to use a legit coupon or promo code that should be available. This leads to long unnecessary calls on the phone.
Multiple rooms?? 3/5
How do you book multiple rooms? Seems I can only book one at a time...???!!
Works great except when it’s offline 5/5
Love booking with Orbitz versus kayak or similar
Those other sites make you buy with small consolidator and can have trouble with refund and different policies
Other day Orbitz down many hours
That was bummer
Future date 5/5
Hopefully will be as good as in the past
Good app, but... 4/5
I need to be able to search for multi-city flights. I usually travel by car or other means between different cities when I travel internationally, and I use flights to travel longer distances faster. The app doesn’t seem to currently support multi-city flight searches like your online website does.
Very helpful customer service 5/5
I had trouble rebooking after a change in my reservation and the customer service assisted in canceling and rebooking for me !
Worst app ever ! 1/5
By Kim Cashflow
I can’t find any of my information on this app. JetBlue is so easy ! I regret this app so much !
I have been loyal to Orbitz for 15 years. Don’t change a thing. The app is perfect. I have traveled around the world with Orbitz and never had a problem. I even book cruises via Orbitz. Absolutely LOVE Orbitz.
Didn’t go well in my case 1/5
Was charged when flight was “sold out” after going through all the process of booking. A pop-up said I wouldn’t be charged but was charged and it posted (not pending) on my account anyways. Had to go thru a long waited hold on the phone services to get it cancelled or refunded. Also, checked with orbitz and it showed that I had no Upcoming Trips even though the airline confirmed I had a reservation with them thru orbitz
By Rosalva H
Love it !!!!
Favorite travel site 5/5
By island sandy
I’ve tried many travel websites and always come back to Orbitz
Basics economy only option with packages 1/5
It’s a very bad design that you are unable to upgrade your flight to regular economy in the app. This is an easy feature that should be prioritized in the next sprint.
Kicked off 1/5
Kicked me out several times when trying to book hotel and flight
Is what it is 5/5
Clear and concise website that makes travel easy.
Credit card payment availability 5/5
By Philosophy guy 22
I’ve really enjoyed this app and it’s services. My one big issue is that I have their credit card and it’s amazing but Orbitz needs to incorporate their accessibility to make payments to card holders on their app. Countless other services do this and I know this will only elevate their customer services.
More options needed 4/5
By merlin susan
I needed just a car rental to and from but wouldn’t let me pick where I needed to pick up rental. And I also wanted the car a day before the hotel but I didn’t have that option either. Other then that it was good to use.
Useless coupons... 1/5
Orbitz excessively posts and e-mails coupons that cannot be applied to most selections. What a farce.
Saed Alhamad 5/5
Very happy with it
Fun Times In Miami 5/5
By VA MoneyBagg
The Best Price Over Expedia
Great App. Easy to use. Just what I need. 5/5
No problems for me. Navigates easily. Find what I am looking for.
Where is my trip history? 1/5
Why can’t I view my trip history in the app? Why is there limited information about my previous trips? I’ll change it to 5 stars when trip history is in the app
Tried to get round trip business class fare for October or November flight from Sao Paulo to Papeete. For many dates you consistently missed all the best direct flights on Latam Airlines. You did not show available flights that I later got on the Latam website. Although your app is ok on simple flights, you are often unreliable for comparative shopping, and your omissions drive one away to book directly on proprietary websites of airlines!
Prices not as advertised! 1/5
By Steel City Review
We’ll have to say that Orbitz appears to have decent prices...until you go to check out and find that your tickets increased by $700!
What a joke!
Lisa Kelly 5/5
My family and I travel extensively. I spend hours researching the best flights and hotels....until now. Orbitz has all the information I am looking for in a simple to navigate App. There are similar apps but I found none that can beat the price of their bundled package deals. Once your trip is booked, flight and hotel info are at your fingertips! No more searching multiple places for your boarding pass, car reservation or hotel confirmation number! With 2 kids and a husband who can’t anything, the Orbitz App is the only one for me!
I love that this APP has all the information you need from the time to catch a flight to all the activities in the area that you are visiting ... I also alerts you for delays or upgrades... the most wonderful APP ever...
App does not have enough filters 2/5
By Sierra and Sol
Orbitz is great but the app filters are weak and limited. I had to use the desktop
Where is Apple Pay 1/5
By Jsl Javi
Apple Pay disable again??!