Love using Orbitz BUT.... 5/5
I like everything about using Orbitz EXCEPT that I cannot indicate that I am a passenger with disabilities. I always have to call the airlines after I book the flight to request wheelchair assistance. That’s annoying. Orbitz should add a way to do this in the app. Otherwise using Orbitz is a breeze. I can try picking different days of the week to see where I can find the cheapest flight. Today while I was searching for a flight one of my options suddenly dropped $75 and I grabbed it. Round trip PHL to PVD for $159! Sweet!
My go to website 5/5
By Connie The Explorer
I love using Orbitz when its time to go somewhere. They save all of my important info and make it quick and easy to set up cars, hotels etc.
My fav travel app 5/5
I love orbitz, it’s my go to app! When others tell me their travel ideas I recommend orbitz and usually this price beats my friends! I just booked a 100.00 fare to LAX!!! Love it!
Not happy 2/5
So many hidden fees with car and flights
Watch for price changes 1/5
Didn’t go through the first time, and when it finally dud added about $150 to price. It they don’t fix it I will never use this service again. Complaint pending.
Non user friendly 1/5
App won’t let me check guest itinerary without the main users information, slow at retrieving information, and a lack of information provided inside the app. DO NOT DOWNLOAD. App is worthless.
My trip 5/5
Excellent prices better than going directly to airline.
Very disappointed 1/5
I just want to let you guys know that I’m very disappointed with Orbitz because they send me a confirmation email that oir flight to Miami, Fl is already confirmed and no need to call them back. I hold on to that email because I normally buy tickets there for me and my family and didn’t experience any problems at all. Only this time have I experienced this kind of cancellation problem with Orbitz. I would really understand if I received any email or call that the flight was cancelled because American Airlines didn’t reply to their request that’s why it (the flight) got cancelled, I checked my inbox & my spam or junk mails and there was none. My family and I arrived early at the airport on the day of our flight only to find out that we don’t have a flight with American Airlines. It was really a hassle and trouble to us because right then and there we have to find a flight going to Miami, Fl so we could be on time for our cruise for the following day. Instead of us saving money from Orbitz, we ended up buying the flights from Jet Blue which cost us 1,200 more instead of 639.00 for each person. So we ended up paying about $900 something per person instead of $639.00. I don’t know if I could trust them again. I don’t want to go through all those stress and trouble again.
By peru 28
Me ayudo a conseguir pasajes baratos.
2 Portland’s mistake 1/5
By discouraged traveler
I entered a booking for Portland, Maine. The Flight came up so I booked it. Not realizing it was Portland, Oregon. I asked if they could just change the city. I still needed the flight. They could not help me so I had to pay for a flight I couldn’t use and yet still had to book another flight.
MMg iotg yni 5/5
Ohm year Ki is xjujitsu
Worst customer service 1/5
They have one of the worst customer service among their competitors. They lure you in with slightly lowered cost but they encourage bad practices and provide worst customer service. I have been in similar situation in the past but I had booked from Expedia where they were much more reliable in helping me out. Also, they allow charter plane company like southern airlines post booking on their site which is just not good practice. I have a flight out from Pittsburg to Morgantown. I know why didn’t I did car rental. This was way cheaper but I didn’t knew it was a trap. My flight got postponed multiple times and customer representatives suggested why don’t I book car rental after the I lost like 5 hours waiting at the gate. This is not good practice.
By 👎 Never Again
The protection plan is a waste of money. If you need to change or cancel a flight the airline can’t help you (because the ticket wasn’t purchased directly from them) and Orbitz will give you the run around. Money down the drain. Run
Trip to Florida. 5/5
First time using Orbit great job. I told my friends and family.
Orbits is nice 5/5
By Dr dinglenuts
They sure are
When you book with Orbitz 1/5
The airline you book will not help you if you need to change or cancel if you flight is delayed or canceled. You wait on hold Ford house only to speak with someone in a third wold country that is no help at all. Book with the airline directly you get the same fare
What’s the point 1/5
By Valle boi
There’s no point in using orbitz if the flights they find are the same price as picking a flight with the airline directly the only thing orbitz is good for is giving you flights with no free seating options and no free carry on item I felt like I paid more in total with paying for my seats and baggage
Bait & Switch 1/5
By The Slippery Stickler
The prices that come up on this app are great, but they’re NEVER the price you actually pay. When you search hotels for example, by the time you choose one and select “book”, the price ends up being the same or higher than any other app or site.
Also, I saved up a bunch of “Orbucks” then tried to use them on a hotel. I selected “apply Orbucks” but no Orbucks were applied so I paid the same price I would have on a less frustrating app. Shucks, I’d pay more in order to avoid using this app, and I will in the future.
Can’t login 1/5
By WHAT THE WORLD WANTS
I can login so I have to try to make new passwords since it won’t let me log into the app!
Too hard 1/5
Why cant i book with a car!!!
Rental car 1/5
By rntal car
They told me my rental car would be one price when I got there the car place said I had to pay $526 just to get the car nor did they tell me they didn’t have the car or have it ready. I got there and the car was gone and they wasn’t aware that I even rented that car. And when I called to get my refund the man on the phone was rude and kept interrupting me when I tried too explain what happened.
Pulling up trips 1/5
I wanted to pull up my trip today. My husband booked it with his email for his flight and my email for my flight. It would not let me input my trip under my email?
Bait and Switch 1/5
Booked an Amalfi coast day tour with Walks of Italy tours via Orbitz and received email confirmation with itinerary number and designated meeting location. Day of tour, Walks of Italy changes meeting location to a restaurant in Termini Station in Rome that doesn’t exist. Billboard in station has restaurant name, but says “Coming Soon”! By the time, I received this notification, they say tour has already left and since I didn’t cancel within 96 hours prior, no refund. Orbitz, Expedia, Travelocity or any other company would be crazy to ever associate themselves with such a disreputable piece of work. Be very wary of Walks of Italy!
Basic economy 1/5
The website drives me crazy with these “basic economy” fares. How do you select economy? How many people can fly without a checked bag? Or families who don’t want to choose their seats together?
How do you change the search to select economy/premium economy?
Excellent Service 5/5
By B Dube
I am using Orbitz flight service and hotels booking since 18 years.
Orbitz Services is excellent and recommend.
Customer Service 5/5
Even if there is “considerable” difference in how a typical customer issue is reviewed (with a pinch of salt, suspicion vs not), the overall customer experience and resolution by the teams in India align with North American standards!
Canceling reservations 1/5
I made reservations to a hotel yesterday and tried to cancel a few hours later and tried the next morning where they told me I couldn’t cancel. An emergency in my family.
Erroneous charges 1/5
I am seeing erroneous charges for things I haven’t booked and I have no way of reconciling where the charges originated.
Best way to find a hotel ASAP!!! Very happy with this app 😎
Love this app
Never Again! 1/5
Orbitz is the worst! I will NEVER book with them again! They are nothing more than liars and thieves! Had to cancel a flight last year and was informed a different story than I received when I went to rebook this year. Told they would investigate only to be told that the phone conversation between me and the booking agent was only saved for 60 day! That was after I had waited 20 minutes 4 different times to get this issue looked into. They are unreliable and liars!! I hate this site and will never use them again and advise you not to also!!
A few things that makes me not like Orbitz 2/5
I love the convenience of this app. It’s easy to search and find travel options. The BIG downfall is the customer service. Speaking with people who do not live in the US is my first issue. Second, and more important, is that Orbitz takes zero responsibility for any issues you may have. As the “travel agent” function that sold you the trip, there should be a MUCH higher level of customer service and assistance with problems that will invariably pop up while traveling. Not great.
Extra Cash 1/5
This app showed me an option for 67$ a night in a hotel room so I booked it. Without noticing, there was an attached fee that made the price come to 79.20$. Upon my arrival to the hotel, I was told my room for the night was only 64$ and some change, however, because I had already paid with Orbitz I did not get the rate of the room. Hotel manager told me that Orbitz has to make money so that’s why it’s more expensive and to just call the hotel next time and book with them. My hotel said they will match the price from the advertisement if for some reason it’s cheaper. All I know is, I’ve learned my lesson and will not be using this to purchase tickets but maybe just to browse.
Do not buy insurance! 1/5
By no name - all taken
I booked a hotel within the app. Than bought insurance, which clearly stated “We understand plans change ... and so on...”.
Tried to get my money back and guess what! It didn’t work!
They asked the manager of the hotel if he or she will allow the reimbursement. Of course they didn’t. And Orbitz didn’t reimburse. Regardless the insurance I had.
From now one I will be looking for reservations and call the place.
Great App! 5/5
I love this app! Great way to make travel plans and the extra features of updates to your arrangements are priceless. Thanks Orbitz!
AVOID Orbitz - Highly questionable business practices 1/5
I had a horrific experience after booking a condo vacation rental. The Advertised price is DECEPTIVE, considering the fees and taxes totaled as much as the advertised rental! When I tried to cancel, Orbitz and their iTrip partner group made it nearly impossible to cancel, sending me back and forth between the two companies. After they finally confirmed it was cancelled, it was after the original booked stay, and they refused to refund the $200 cleaning fee (when I never stayed). This sounds like other people having similar issues. It really seems like a scam.
Never again will I do business with Orbitz.
Please offer an option to condense the Trips list 4/5
On the limited viewing area of a mobile device, it would be great to have an option to render the Trips list in a condensed form. Paradoxically, in these regards, the web-based version of Orbitz makes better use of screen real estate than the iOS version!
By Zena Princessa
I Thank the mmmmuhjhbhob
Love this App 5/5
I love this app! Orbitz makes it easy to go anywhere, stay anywhere! We have used the app to see the world!
Orbitz is the best travel site we use.
Best prices, easy to use and plenty of choices.
Really awesome deals and easy app! 5/5
Very easy to use and orbitz always shows the BEST deals! Thank you !
He tenido una maravillosa vacaciones
Very difficult 1/5
I have been trying to pull up the information on my upcoming flight and it is impossible thus far. I have been trying all day. It came up last wee but this week nothing. Will never use this app again.
they are some thieves they make it pay insurance that does not work at all they do not reimburse anything I just lost the money of my flights they do not want me to return my money I paid insurance in case an emergency arose and I canceled it and I paid the insurance
Locked out 1/5
I am able to access Orbitz using my computer, but the app says I am denied usage. Nothing have tried works. I guess I will have to tske my travel business elsewhere.
Price increase 1/5
The last two times I’ve looked, you increase the price right before booking. That’s so wrong. Increase them during the search, not a checkout. Frustrating to be mislead and wasting my time
Easy to use 5/5
I enjoy having the Orbitz app to quickly access plane flights, motels and rental cars or bundle them all together. The app makes it quick and easy to doo all of them and you receive itinerary in your email with the reference number.
Bad bad bad 1/5
Horrible customer service and failed to say anywhere that you get ZERO orbucks if you book through them but choose to pay at the hotel at check in. Totally misleading!
Terrible Weekend 1/5
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.