Major flaw 1/5
The inability to submit a visit on your own for the rewards program is a major oversight. I sometimes forget to give the server my phone number (and they don’t always remember to ask) and once I have left I am just SOL on my visit. Having a code or something I can enter after the visit is done is essential for this program.
No option in app to use gift card 2/5
By Aggrivated customer
The employees in the restaurant don’t know how to use the app. The manager finally helped us and gave us our points for Dine rewards.
Great food and people. Visit on regular basis with friends and family
Slow slow slow 1/5
"In a hurry" the receipt says. Yeah then don't pay in the app
Warning: Stay away from this app! 1/5
I tried to use the app to pay my bill. Got rejected twice. Then had to pay by credit card. But my bank sent me a fraud alert email that said the two app charges went through. This is the second time I’ve deleted this app because it doesn’t work. Should have learned my lesson the first time.
Can’t trust it 1/5
Got app to get on waiting list. It said come on in, no wait. Got there and they had 40 minute wait. I told smirky girl at door about app, and she asked if I had called ahead. I said no, that’s why I got app, which said No Wait. She said I should have called ahead. So app is basically worthless.
Disappearing profile 1/5
My account profile disappears without warning from the online app. The app rarely works to boot.
App doesn’t allow paying by physical or online gift cards. It only takes credit/debit cards. It displays the itemized bill but doesn’t allow saving it.
Useless for paying your bill 1/5
I tried to use the app to pay the bill. Totally useless. Would not process, would not drop text keyboard... essentially lots and lots of glitches!!!
App never works. I receive a payment error when playing through app. I've used multiple cards too.
The app is awful. Significant performance problems.
Online wait list broken 1/5
I used the online app to place my name on the waitlist. Entered all my info and it said they’d see me when I got there. Went to check in and they didn’t have me on the list and said the app didn’t work for that and I needed to use a different one. Why have the app let you add info if it doesn’t actually work?
App constantly does not work 1/5
App is horrible to use for placing an online order. Takes u to the site to place your order but then doesn’t do anything but put u in a loop from typing in your zip then when u start order takes u back to the zip code field to choose location
Birthday Celebration 5/5
Erika was great. Great location on weekends!
Not a reliable app 1/5
Whenever I try to pay with this app in a restaurant, the loading tea are always way too long and the bill does not show up when it stops loading. I cannot rely on it to function properly, even after the most recent update.
Doesn’t work 1/5
Tried 4 times to pay my bill with the app. Every time it would say it pulled up my bill and nothing was there. So completely unable to pay my bill with the app.
Can’t pay for bill on this app!
Works great to pay the bill 2/5
By MISS STORM!!! :)
Not so great for getting your rewards. It’s great to pay the bill. But there are no dining rewards. I think it just a lure. Stay away from this app.
Good for dine in, bad for online ordering 3/5
The app tends to work well for diamond customers but here is my review for the online experience.
This is second time I’ve had problems with the mobile app.
The application (app) takes the customer online to place an order. After taking the time to click everything you want and hit the place order button, an error appears telling me to call the restaurant. The problem here is the wasted time. If the application is not working, than don’t let me order. I thought the point of having an app was to make ordering fast and easy. Not having to navigate through the steps only to be told there was an error. Please fix or improve the experience.
I would also like to point out that the mobile app IS online ordering. The mobile app actually takes you to the internet to place the order rather than allowing you to use it. It’s basically a waste of everyone’s time to make it seem as if the app does anything more than send you to the internet to do anything in the first place.
Does nothing 1/5
Tried using it for curbside order, all it does is redirect to the website. Worthless app
Worst rewards app I’ve seen 1/5
You would think a rewards app would make it easy to record a purchase. Nope. There are no instructions at sign up. No instructions in the app. Entering the receipt code doesn’t work. (Apparently that’s only to pay via app?) Server has no clue what to do. Get home and spend a half hour looking and I still don’t know how you’re supposed to do it. But apparently I can email someone a scan of the receipt. What’s the point of the app then? Deleted from my phone.
Needs Work 2/5
This app needs to allow:
1) Entry of receipts within the app, instead of going to a website.
2) Entry of receipts by scanning or entering a simple code.
3) When you receive a reward provide a reward earned screen or something to show your server instead of the bland “congratulations” email or the existing rewards screen full of tiny text.
Could not pay 1/5
Love this restaurant. Unfortunately, app would not work. I added two different cards, but kept getting errors when checking out. :(
Also, some little touches would improve experience. Why do I have to enter my 4 digit code twice when checking out? Lame.
Plan ahead seating does work as intended 1/5
We had a group of 7 that planned ahead and booked with the app when we came in front desk did not look happy or prepared for us I feel that for groups of 4 or less it is excellent if you have a group over 4 it’ll the booking thing is hit or miss. I tried to do the right thing and give the restaurant a heads up
THE MAC N CHEESE 5/5
By Furry mitchell
I really love the Mac and cheese :(
Depends on participation of the restaurant 2/5
I tried to use this app with the Austin Research Boulevard location but the hostess told me that they’d have to update the wait time manually and that they don’t have the time to update it. We drove from the other side of town because the app said there was no wait. There was a 30 minute wait when we got there. :(
In general I like the idea of this app. But the most pointless feature of this app is the call ahead. What’s the use of having it and going through all the steps then arriving at the restaurant and they dont honor it. Useless. But good otherwise
It exists 3/5
Unfortunately attempting to order online with this app will not succeed. You will be redirected to a web page in safari to order. No support for Apple Pay. Bleh. Average, at best, for its inclusion of a menu.
We used the app to get in the wait line and when we arrived at the appointed time we were told that the wait was 45 minutes. Why use the app when we can eat somewhere else that accepts dinner reservations?
Wait Times Not Remotely Accurate 4/5
Pretty much every time quoted has zero grounding in reality. This last time app said 5-15 mins, so we waited did it 10 mins before, are told another 30 mins once arriving to restaurant, ended up being even longer.
Don’t waste time with the app - call store directly.
No option to reserve a time 1/5
This app used to reserve a time so I could plan my visit and not have to wait , I could better plan my lunches and dinner dates and now that it’s gone I’ve just stopped using this app entirely. It’s a waste of screen space
App needs some fixing... 3/5
Wish you could use Apple pay to pay for meals via the app. I don’t like giving my credit card info to all these apps when you can use Apple Pay when already stored on my phone.
Also when you are typing (sending feedback) and a word is showing up on the keyboard and I click it rather than having to complete typing the word does not get displayed.
Also the font needs to be changed to make it easier to read.
APP Useless for call-ahead seating 1/5
App is useless for call ahead seating.
Made reservation/call-ahead through app for 1/2 hr later when current wait time showed a 15-30 min wait.
Showed up at restaurant 30 mins later and was told it would be a 30-45 minute wait for a table! WT????
Does a lot! 4/5
I like the call ahead and pay feature.
Unrealized potential 2/5
This app could be really good if it weren’t so complicated. Seriously, get rid of the passcode and CVV-number requirement for credit cards and just make the payment Touch ID-enabled (better yet, Apple Pay-enabled)—AND allow for saving the email for receipts. Users should not have to enter passcodes, CVV numbers, and email addresses for every transaction. Using the app should be quick and easy, not cumbersome and complicated.
Can’t place a reservation 1/5
By ip odd dude
Not very useful if I can’t make a reservation on the app
Outback is great 4/5
Even if they make a mistake, they stand behind their people. The app makes it easy to pay the ticket.
I got the app so I could peruse the menus. Family taking me out for upcoming occasion. Really wanted to see if Outback has entrees I can eat. So very disappointing. Tried and tried to open “ menu” in the app. Never did let me see what food is offered. So. Guess I’ll ask to be taken to Olive Garden instead. Very disappointing
Call Ahead Warning 3/5
By D. Alton
The app lets you call ahead for a future time. But it says “you may have a short wait”. Actually, you can call ahead and still have an hour wait when you get there. The app should ACCURATELY SAY THIS. Also, the wait estimates in the app are not accurate. App says 45 min. When I arrived, they said hour and thirty-five minute wait.
Doesn’t work 1/5
Tried to pay bill and could never retrieve receipt.
Server and host point of view 5/5
By Codie 4954
In a server and host point of view, thank god for this app. It helps so much. I love when the customers come in and say they used the app. You can get their number and use that to page them. They can go to their cars and not crowed the host stand when it’s busy. In a servers point of view, I love when my customers pay on the app. That’s one more trip I do not have to make and that trip was saved for another customer of mine. Although, it is scary because you never know if they actually did pay on the app and you have to race to the posi to make sure they did 😂 I absolutely love this app.
Love it! 5/5
Don't change a thing
By B. Richards
Paying bill takes forever 2/5
I have attempted to pay a bill four separate times and have been successful once; the other three times I gave up after waiting for the app to find the bill the waiting for it to pull the data. Heaven help you if you make a mistake and tap the wrong thing, it’s back to waiting as you start over. Meanwhile your phone goes to sleep and... you have to start over again. Ridiculous.
Waiter was great Food was delicious One of our best visits. Waiter deserves a raise
Locks up 1/5
One of the worst apps I've ever used. Locks up incessantly. I may have paid the bill 3 times and lost my gift card. Guests stare questioningly as I repeatedly try to pay the bill. Worthless.
Easy to use 5/5
By Tiger Fan from the Bayou Land
Love the payment option
Crashing since last update under iPhone 8plus and IOS 12 1/5
The app will not open under my new phone. I go to open it in IOS 11.1.2 and an iPhone 8 Plus and all it does is flicker and then not run. Hasn’t fun since the update one month ago, but I got the phone about the same time so no idea if it’s the phone or operating system.
Doesn’t work on iPhone X 3/5
Updated app on my new iPhone X and the app will not open at all. Just keeps crashing.
Keeps crashing 1/5
I can't even open the app without it force closing almost immediately