I don’t tip the government 3/5
The food and service is always good especially if Edwin is our server. What I don’t like is your suggestion to base the gratuity on the cost plus tax. I have no intention of tipping the government. Then when you use the app to pay, you can’t put in a custom amount so the server who worked so on the company’s behalf doesn’t get what they deserve due to the inflexibility and inadequacy of the app. Others who use a kiosk have added “Custom Amount” to their choices.
App stinks 1/5
App never loads the check. If it does load check after submitting payment it says not processed but it actually does. Several times I’ve been charged multiple times for one bill. Needs major improvement!
Great job!!!! 5/5
Awesome server!!! Julius was best server we have ever had at charleston WV outback!!!! He made sure everything was perfect & was so helpful!!! Thk u so much
Good app for good food 5/5
I like the app since it is easy to use, keeps track of my rewards, can save a couple minutes paying the bill.
Boss Lady2019 5/5
By bosslady 2019
Great food, Great service!!! Love my fav bartender Candance. She’s the best!!
The food is always hot.. tastes great and quick and pleasant service!!
When the lines are long.. you know it’s great!!!
Food quality is lacking 2/5
Our server had too many tables while other workers stood around. But she did the best she could. Food quality is no longer what it used to be.
User unfriendly 1/5
I tried to use this on my iPhone, and it was ridiculously poor. It moved from the app to Safari with no explanation, and when I tried to get nutritional information for an entree, it opened a 48 page pdf with print unreadably small. Never again🙁
By Deejay & Christi
Great service and food every time! Love the staff!!!
Outback app not recommended for making early reservations 1/5
Of course this was Mother’s Day, but when you use the app to make reservations at at 3:15 for 5 o’clock reservations and then you show up at 5 you still have an hour and a half wait to be seated; something is not right. Walk in customers were getting seated before our party of 6. So we just went to the bar to eat.
Check-in hostess said they would text us when our table was ready so we stayed on list.... Got the text at 7:45 on App... no text... we had finished eating and were sitting at home 😳.
No use in having the App if there is no consideration by the local restaurant (Rome, GA.) for booking early. You can get up to 20$ off bill once you complete three trips to restaurant if you remember to give the waitress/waiter your phone number.
App is incredibly slow
Bad waitress 2/5
We love Outback and came for Mother’s Day. The waitress was loud. She wasn’t a good waitress. Once we got our food she didn’t come back once to check on us. They were giving flowers out to all the mothers when they brought the bill. She didn’t bring me one. My daughter had to ask for one to be given to me. Her name is Rikki. Not a good waitress. Food was delicious but service was poor.
Great service 5/5
Service was fantastic. Food was really good as well. Look forward to the next visit!
Used regularly 4/5
I have used this app frequently since it started to get on wait list. Most often I will check in before entering restaurant. I place online orders, track my rewards and use them! Service is high most of the time. We visit the location on Broad Street, Richmond, VA. I am thankful the app exists.
Server was AWESOME! 5/5
Our server, Cody Logan, at the Sumter, SC location, was fantastic! Considering it was extremely busy as it was the night before Mother’s Day, he was very attentive to the needs of our party of eight! He was very nice and personable and probably deserves a raise! He made my pre-Mother’s Day meal even better than it already was! Thank you to everyone who made our trip to Outback that much better! Cheers!!!
Great service 5/5
Nahshon was very friendly service was excellent Love the new building will be back soon Steak was excellent
Will be back soon
Server was great They prepared how I wanted. Ribs were fall off the bone delicious
Good To Go for Both, Dine In and Delivery! 5/5
By Don G2
Great for dine in and delivery in Stafford, VA!
This app is only good for getting on the waitlist. Gives an error message every time you try to pay the bill to track your payments for the award. To order online it just sends you to the outback website.
By Addi c
This app is a little slow but the rewards are great, make sure to tell your server.
Multiple visits not tracking 1/5
I love the food and the instore service. But the mobile app is frustrating. I’ve missed credit for 2 visits.
I like it 5/5
By Smyrna senior
I only use it to make a call ahead reservation and it works fine for that
Great service 4/5
Josh was excellent as always. Great server and great personality!
Great when it works, useless when it doesn't. 3/5
It's always been slow and cumbersome but I feel it's more of a communication use with the Outback's server backend than with the app itself. I eat here a lot but about 1 out of 3 times that I try to pay with the app, communication times out and I give up and pay with my card.
Convenient as hell when it actually works right. Annoying as hell when it doesn't.
App takes to long need to be more efficient if ur going to save me some time paying with the app
Awesome Service 5/5
By Peter Santos
My wife and I came to Outback on Int’l Drive where Jennifer the bar tender took care us and I can tell you she is special. Thank you for everything and definitely be back.
Awesome waitress 5/5
Whitney was awesome. Best waitress ever
Need WiFi in Outback for your App to work properly!
By Jesus my healer
App is not user friendly. It will not accept my reward points. I always have to "skip" the Rewards Points to be able to check out using the app.
Face ID 3/5
Please add Face ID because I don’t use the app often enough to remember a passcode to make payments.
Great food good value most enjoyable. Love the service always great and always the best. 5/5
Great food good value most enjoyable. Love the service
Outback Rewards 5/5
Love Love Love Outback and with this app I get 1/2 price on my fourth meal. Outback App empowers customers to Pay and track dine rewards each visit. Whoohooo I get 1/2 price or $20 off my fourth meal.. which is my next visit.. who knew??? Great perk
Love the Outback App 5/5
This app is great for call ahead seating and tracking your rewards.
Convenient but flawed 1/5
Very convenient but for the last 6 months or so the app no longer gives us credit on dining rewards. Have requested rewards by sending in receipt details but they are never credited. We've missed out on at least two 50% off rewards as a result.
Great restaurant! 5/5
By The Greenways
We love our local Outback. We always are made to feel at home and are always well taken care of. Lots of smiles and greeting us by our name. Lou Seltzer is an awesome person to run this store. Kendra is an awesome manager. Frank always takes good care of us as the server. It seems like our second home sometimes. Keep up the good work guys. You know we are coming back.
By clutch club petal
You need to improve your service and train your staff. They forget to order properly to the kitchen.😮
Earned a reward, but. Could not redeem it on app- stupid
Love Outback 5/5
Always a great meal and friendly service!
The Best app Out There 5/5
It does exactly as advertised. No disappointments. Effective, efficient and practical. I highly recommend giving it a try. Please keep in mind that this app will direct you to their online website to place your order... this boggles my mind (?) ~ other than that 5stars for sure!
By Blonde Mom 3032
Excellent service from our server Kelsey
Our dinner arrived quickly and was as expected
The food wasn’t as good as it normally is . But they still took good care of us and made it right !
By me and the grands
We love coming to outback for dinner. Chaz is our favorite waiter and we try to sit in his section whenever he is open. He knows what we like and always drops by to be sure we don’t need anything but never obnoxious. If Chaz isn’t here we just sit with anyone because they all are very nice and treat us like family. HOWEVER we sure would like to see the bourbon salmon back on the menu in Southaven. Not driving to Memphis to get it or the clam Chowder.
Takes forever to pay bill 1/5
Takes forever to pay bill
Painful to use with e-gift cards 1/5
If you try to use an e-giftcard - this feature is well hidden at the end of the checkout process. Compare with Panera and others where you can store your giftcards - not with this app.
An extra hassle is when the giftcard you‘re using has a balance smaller than what you want to pay including tip. I ended up leaving the tip as cash as I was not able to use my stored credit card to pay for the full tip.
Good service good food very pleasant people
Pete’s Outback trip 5/5
Our service was awesome
Our server Rebecca C was awesome
Food was great
Love this place!!!
Outback standing! 5/5
Great food and service. Thanks Katt!
Love the app 5/5
I love the app I use it all the time gets me lots of free meals works great!
Love the App 5/5
My family and I eat here at least once a week! I love being able to get on the wait list from home, arrive and then be seated in a timely manor. Also prefer using the app to pay, in the day and age where cards are being compromised, I feel safer not having to give my card to the waiter/waitress!!! Love it