My Pick Up Order... Fail! 3/5
The process was simple and quick. The employee whom I asked for chopsticks was short and bothered that I asked. Their smart reply was “...everything you ordered is in the bag.” Well, we were missing Sweet&Sour sauce, so basically they failed. Triple check next time, smile, nod and say you are happy to help. I paid for it.
Nutrition info doesn’t update 1/5
The calorie count and other nutritional info doesn’t update if the quantity changes. E.g., string bean chicken is 190 calories for a small container. If you change to medium or large container, the values stay the same.
If you give the capacities of each size container, you could calculate the values yourself.
Payment problems 1/5
Unable to confirm payment message keeps coming up. So I'm not able to purchase anything. It's not my card either it works for other apps and purchases online.
Repeat order 4/5
By Wiz Jacjie
Cant find a place to save my order to use again
Was a good app 2/5
By Christopher Hob
App has a few bugs in it. Just tried to use it and the transaction never went through just got a blank screen when I tried to pay. Get it fixed please!!!
Bad service 1/5
By aaron curotto
I make my order through the Panda Express app and I already pay and the app says my foot should be ready at 5:15 pm I got to the store at 5:18 pm and they don’t have my order and they said I don’t make any order because they don’t have anything in the system but the app charge me and I have to wait for 15 more minutes.
Online order unavailable 1/5
So sad to arrive at store to be told wok fired shrimp has been discontinued. No way to cancel order or get my money back. So frustrating
Horrible service 1/5
No teriyaki sauce was offered or given even after we asked also we asked for lemonade and we got water with lemon in it
Went to pick my order up no one in the driver through. Told them I ordered on the app and they told me we do not have an online order. Had to show them my phone and then told me it was going to be 10 minutes. I had to go Inside to pick my order up. I complained all I got was sorry about that. I could of ordered at the drive through and got my food faster.
Online orders 1/5
I ordered online for pickup at your Hayward, CA store at Whipple Road near Target. However, the store did not recognize the online order email confirmation despite paying for the meals. What is the purpose of the app if the Hayward store does not recognize orders using it. Very poor service from staff and they pretended as if they do not know anything about online orders. Very primitive indeed. How come they are not aware of such technology?
Unable to delay order . Bug need to fix 1/5
App works fine but PE it is still very definitely ironing out the kinks. 1/5
After placing the order, Yep informed me that the store was running behind and my order would not be ready for 20 minutes. When I arrived they still had not started on it. 10 minutes later, that’s 30 minutes after the order was placed, I was still waiting for teriyaki chicken. I stood in line and watched as eight people placed their orders and walked through the line, which I could’ve done if I had not already paid. Ditch the app and just walk up to the counter.
Beat the line by getting to an even bigger one 2/5
By mike dougles
The app was really straight forward at the beginning and I like how convenient it was at first, but then the app makes me wait an hour to get my food even though I was nearby. The place wouldn’t answer so I showed up, as soon as I get to the restaurant there’s a line for the food pickup. It’s not the workers fault or anything but the app just let them get so overwhelmed and just in confusion of order that won’t show up
Bad service with app order 1/5
The idea off ordering online is the food to be read when you get there. This restaurant at royal palm beach was such a messy, really disappointed!
Love this place!!! 5/5
Love this place!!
I ordered and got a confirmation then I waited in the store only to find out they never got my order. So I had to wait and re-order wasting my hour lunch.
Online order experience 1/5
Online order is not efficient and fast enough for pick up😕
Horrible service 1/5
They pushed my order to 8pm and I couldn’t eat just terrible.
Changing pickup times 1/5
Despite selecting an exact time for my pickup, after I confirmed and payed it bumped my pickup time 6 hours without offering me an option to cancel. Why would I want to wait 6 hours to pickup my lunch order? A clear fail in the app. Won’t be ordering from Panda anytime soon.
So I ordered online it’s lunch rush ok no problem I can wait for my order. 30 min later all to be told my lunch wasn’t received. I got a confirmation email and everything. I know it’s received. But this is ridiculous. 30 min after ordering.
Absolute Trash 1/5
My order was supposed to be ready over 20 minutes ago. Every time I check the order status it adds three more minutes from the time it was supposed to be ready. Worst case I can’t cancel.
It has a button for guest/Can’t checkout as a guest 4/5
They offer for you to proceed as a guest, but you can’t order and check out without registering. I wish that was clear. They wasted a lot of my time, going in circles, repeatedly clicking guest, hoping to enter credit card info while ordering so I can get on with my day. I would have registered later because I did like the rest of the app when I tried to order, but the lack of information annoyed me and made me not want to be bothered with it any longer.
No Rice?!? 2/5
By Yesenia No Cali
Ordered 2 meals at Panda and upon arriving to pick up my order was advised there was no fried rice, brown rice or white rice! WOW! Disappointed!
Long wait 1/5
By mr disapointes
Made me wait 20 min smh
Take to long 30 mins 1/5
The Redlands manager said I had to wait 30 minutes until my order popped up as I sat there waiting 30 minutes to eat my lunch went by I did not get to get my food I did not have my lunch I skipped my lunch for the day, no more panda!!! Ever! I work directly across the street.
App not very user friendly 5/5
Took about 20 minutes to finally get my order thru. Food and service was great!
Online order 1/5
By Reece_woolsey follow me
Got there waited over 20 mins on the order I placed online....got food home and brown rice was hard and chicken was cold!
you’ll be better off driving thru... 1/5
this app is STUPID!! when you order ahead, it tells you the time that your order will be ready for pickup. i ordered around 1:45 and it said it would be ready around 1:55. i arrive at panda express right at 1:55 and they ask me for the time the app says the food will be ready, my name, and the order number in the app. then the employee says “oh it’ll be ready at 2:05”. i would’ve gotten my food faster had i driven thru! i suggest that you just do that to save yourself the time and frustration.
No notifications 1/5
This app never worked as expected
Slow service 1/5
By 6593 Ginger
a online order it says go to register and would be there no had to wait to be made sever was rude and said to wait and walked away
So ridiculous 🙄 1/5
Tried to do mobile ordering through this app but It won’t let me proceed in placing an order at a specific location. It ask me for a date and time to come pick up but it doesn’t even allow me to select any food items. Trying to redeem my T-mobile Tuesdays offer which will be expiring tomorrow. This app needs fixing bad. Very inconvenient.
The best ever!!! 5/5
I start to attend Panda in 2007 and never stop love this place great food great staff.
Very Inefficient 1/5
Ordered my food on app to pick up at 1:00 pm. Got to store and order was not ready. I finally received my order at 1:30 pm. Staff maintain a mountain of receipts for app orders. They take their time to look through each and every receipt. They do not keep up with orders. They didn’t even apologize for the delay. Won’t ever order through app again. Customers in restaurant who at barely ordering food are getting their food and orders before while I am waiting for my order ahead app order.
By Riah gandah
Very accommodating staff
I had a lot of trouble signing in after calling tech support got it fixed and then worked flawless and they were helpful and courteous
Bad App 1/5
Many other food providers have intuitive apps that work flawlessly like chick fil a and mcdonald’s. this app on the other hand had so many bugs and glitches that it took me over 25 minutes just to place an order. this process was so frustrating that i’m here writing my first one star review. please fix this app at the moment it is border line unusable
Bad update 1/5
In the most recent update, it won’t let me login and it won’t let me place an order as a guest. It keeps saying can’t connect to Panda Express
If I could give 0 stars I would 1/5
Worst app I’ve ever seen! I tried logging in and putting in an order for over 10 minutes. Kept logging me out and not knowing where I was. App crashes multiple times. I was so over it, makes me not want ever go now. Decided to eat somewhere else from now on
Good service! 5/5
The process was quick and the food was fresh. A very good experience.
Doesn’t work 1/5
Ordered online and the Panda Express never got the order said they never got anything
More staffing needed! 1/5
The restaurant can not handle volume of online orders during dinner period. It would have been faster to stand in the regular line because I probably would have gotten my food faster. I had to wait past my pickup time and they still forgot to pack my veggie spring rolls. I would like a refund on the food item I did not receive. When I tried to call the restaurant, they did not answer and it went to a generic voicemail. Very disappointing!
Horrible delays when placing order 1/5
By NW Shopper
I used this app because I had a free chicken bowl offer from t-mobile. To use the offer, you have to place an order for future pickup. I have a long commute home and never know how long it will take to complete it, so I couldn’t place the order until I got very close to the Panda Express. Now the app tells me it will be 30 minutes to get my order! Considering that I could walk in now and have my food in less than 5 minutes, this is absurd. I will never use this app again and would not recommend this service for anybody.
Too long 1/5
It took 30 just get my order going.
App a slow start 3/5
App is very slow. Once it get s going it’s okay. Start up was bugging.
Horrible TMobile Tuesday ordering 1/5
By not a fan of China bowl
I was one of several people who spent 20+ minutes each trying to navigate through the app. It was very frustrating for all of us and the restaurant staff. This was extremely disappointing.
App not loading all features 1/5
I went to order via the app my T-Mobile Tuesdays order and when I click on the appropriate link, nothing appeared. I tried closing and reloading the app many times and had to resort to using the website instead.
A little buggy 4/5
The app is convenient; however, it doesn’t allow me to delay my order after it was placed. I get an error message can’t connect to Panda Express.
I can’t find a way to place an order using the app. I’ve tried clicking on every possible thing and there is no way to select any food from a menu.
long wait even with online order 1/5
By kamay boy
It takes forever for the order to get into the store