What an improvement!!! 5/5
By Ed Sabis
Haven’t used the PE app in about 4 months. What an improvement over the old app!!!!
You ask to add sauces at checkout. You list Chile, Soy, etc.
please add Teriyaki to the options.
Complicated online ordering 3/5
It’s hard to find what your looking for when ordering. I hate how confusing the mobile app is. Also, it doesn’t give the option for tea
Great food and service 5/5
Food was great and service was excellent
Bounced on my Boi to this app 5/5
What more do you need?
MISSING ENTRE FROM ORDER!!!! 1/5
THIS IS THE 2nd TIME I’ve USED THE APP TO ORDER FROM WELLS RD....
AND THE 2nd TIME THEY GOT IT WRONG!!!!
WHY HAVE AN APP IF YOU HAVE TO GO BACK TO CORRECT THE ORDER!!!!!
Where is the medium à la cart option 3/5
You can only order large or small à la cart? What about the medium size?
love the new update! thanks
This app is a joke. 1/5
If I could give it zero stars I would. I attempted to place an order no less than 10 times in 30 minutes. The app crashed every single time. Needless to say I ordered from somewhere else.
AFTER TRYING FOR ABOUT A HALF HOUR ON 3 DIFFERENT PHONES STILL UNABLE TO GET PAST FINDING A STORE LET A LONE PLACING AN ORDER. NOT TO MENTION I COULDN’T EVEN CREAT AN ACCOUNT. TALK ABOUT LOSING SUBSCRIPTIONS.
Mixed greens 1/5
By Fuzzy the Spanker
Mixed greens option is not available as one of the sides 😔
They never have food ready for pickup 1/5
I’ve seen this happen to other customers but thought they had fixed this. I ordered my food at 8:37 I got the message that my food would be ready at 8:50. I got there at 9:03 and it still wasn’t ready and it wasn’t how I ordered it. They need to work on this and make it better
Poor service 1/5
Food not ready
ZERO STARS 1/5
The app is trash. It say something is wrong with your order but it doesn’t tell you what’s actually wrong.
May want to tell your stores... 1/5
The app works nice, but you may want to tell your stores about the app. Used for the first and last time. We did our part, went to the register at the time stated. Clerks couldn’t find order and took everyone else’s order first. Oops, then they found our food was already bagged. Very poor customer service. Deleted already. Drive thru next time.
Continually have to login 1/5
Every time I open the app I have to login. The ready time is longer than if I went inside. Seems like a waste of effort.
This app... 3/5
This is a great app. Easy to use and great quality. The one and only big thing though is that there’s no “pay with cash” option. I call and am told there’s a cash option when there’s clearly not. Needs to be added.
Why can’t you add appetizers? All
It says is small or Large no options of what to choose
App defeating purpose of convenience 1/5
I go to Carmel Mountain PE in San Diego CA. The staff is always friendly however,
They need to be more attentive to online orders. I truly wish they could process them sooner than the extended time the app gives just because it’s an online order. I’m obviously ordering ahead of time to avoid wait time. I shouldn’t have to go in and remind them I placed an order and watch th prepare it. Can someone please contact me about this? Vanickom at yahoo dot com.
Not ready on time 2/5
I’ve used it twice with the same experience When I place my order the app says it’s ready for pick up at 6:30. But when I arrive at 6:35 it’s still isn’t ready. So why bother to order ahead of time on the app if I still have to wait for them to pack the food? And I have to wait for them to cook one of the sides. So the food wasn’t ready to carry out till 6:50.
Online messed up 1/5
Waited for online order for half an hour.
Needs improvement 3/5
The “I’m running late” button gives an error: “Could not connect to Panda Express. Please try again”.
Also, could not select that I wanted sweet and sour sauce nor is tea a drink option.
Didn’t matter about the delaying the order, they did not have it ready even when I arrived 10 minutes late.
Order not ready on time 1/5
Placed an order empire more than 29 minutes in advance and it was still not ready for pick up when I got to the restaurant.
SO Slow and unorganized 1/5
I put in an online order and it was supposed to be ready in about 15 minutes. When I went to pick it up they hadn’t started making it. So they said they’d have it right out, and then they came back and said they were all out of teriyaki chicken and it would be another 15 minutes. Extremely disappointed in the service. They offered me a free drink and I said yes so I went over and was going to try the panda tea but there was no artificial sugar or regular sugar anywhere and when I asked for it they couldn’t find any so I was just going to use some I had at home but then I found out there wasn’t any tea made anyway. Not likely I’ll come back to this location
Never works 1/5
By Fake name like pizza
app needs fixing 2/5
By Tommy J, W,
Needs more features like Apple Pay and customization from within the entree selection menu
Love the convenience of online ordering.
Works great during the 6pm to 7 pm dinner hour
By paid for a broken game
I placed an order over 15 minutes in advance and it said it would be ready BY 8:10 I show up at 8:06 and they said it haven’t even came in yet, I sit there while people that just walked in are leaving the restaurant before I did. Would have been faster to just walk in and order
Easy order. Difficult pick up. 3/5
Orders don’t go through right away and you still have to wait in line to pick up. It’s easier to wait in line. At least your food is guaranteed fresh.
No gift cards 2/5
By Prego Heather
Could have been an excellent app for me tonight, but I can’t use my gift card to pay for it.
Can’t add gift cards 2/5
Should be able to add gift cards. At present can only use a credit or debit card. Slightly annoying.
Mr. Ross 3/5
By jr rosello
No really easy to find tray platers
Also we tried to add survey codes for an entre and it doesn’t take them
The app is good, could benefit from knowing that the specific location doesn’t carry certain items.
No Apple Pay, no Business 3/5
Sorry Panda. You had a great beginning with your app. I could see the typical dishes available for the average restaurant, if not specials and items potentially available at my local restaurant that you advertise in your pictures. I’m ok with that, however, attempted to place an order, and was asked for credit card info. That’s already in Apple Pay. Other restaurants accept that for payment, why don’t you?
Take out order 1/5
Food was over 15 mins late. We waited and was not offered anything for our wait
No Apple Pay 3/5
By Bruce OO7
App works fine for ordering, but I prefer to use Apple Pay and avoid entering (and storing) card info that can get exposed. So 1 star off for failing to make payment safe AND easy.
By Ronnie Garcia
I have used this app to order numerous times and every time i get to the store to pick it up I have to wait because the store hasn't even received my order yet. Terrible app! Might as well just wait and order at the counter. Still quicker!
Not accurate pickup times NEVER on time 1/5
The time they give you for pickup is not correct. The last 3x I have gone to pick up my food I have to wait for it after the pickup time they gave me. It is not just a couple of mins it 10-15mins after there pickup time
Bad service 1/5
By baaad service
Standing line 5/5
I love this app don’t have to stand in line ready when I get there.
Convenient, but drink options limited 4/5
I like using the app to order, it makes things fast & convenient. However, it’s frustrating that all drink options are not listed in the app. It’s nice that they prepare the drinks for you, except when I want an option that’s not offered on the app (passion tea), then I’m forced to now drink something different (or pull a jerk move & dump and refill right there in front of the workers). I understand if you can’t give all the options, like if some stores are different than others or whatever, but you should have an option of just ‘fountain drink’ & let people fill it themselves.
Needs improvement 4/5
Should have a place where to enter a special request, such teriyaki sauce on the side.
Incorrect prep times 1/5
By fee fee bby
The app shouldn’t offer a prepare time if the restaurant won’t honor prep times. This is the second time I’ve had to wait past the stated prep time on an order that I placed online.
Worst app I’ve ever dealt with 1/5
Never saves any of my information. It says my card number is invalid, despite not even trying to pay for it. You will get to the very end of your order then it says something went wrong and you have to redo EVERYTHING!!
Won’t take payment 1/5
I was trying to get a large order placed, but at the end it simply sat at the payment screen. I kept pressing the payment button, but it kept returning me to the payment screen with no error messages. I tried both of my credit cards. I ended up having to call in my order.
Order wasn’t ready 2/5
I got here when the app said to order not ready. If I stood in line would have been faster
No stars! 1/5
So frustrated!! It won’t go through my orders. Even though I deleted the app and installed it again. Same problem. Don’t want to try it again. Guess I will stuck in long line.
Love, Love, Love! 5/5
Panda is the best! I love the service and the food is delicious! Thank you!
Payment problems!!! 1/5
Won’t let you add a credit card. Keeps saying it’s invalid. Need to fix!!!
Food never ready on time 1/5
By Mel's ipod
On 3 occasions I’ve used the app to place my order at the Normal, il restaurant. Not once has it been ready upon arrival. Today...I placed the order at 10:50 asking that it be ready by 11:15. I arrived at 11:30 to find a partial amount of my order sitting off to the side. I was told it would be a little longer as they were waiting for more Beijing Beef. I’d understand more if the restaurant was packed and the line out the door. However, you open at 10:30, order placed at 10:50, no line and only a handful of customers. Very poor service for something that is supposed to be a time saver. 🤷🏻♀️