What an app! 5/5
By Why isent it letting me put my
The Panda Express apple application has gotten better. Wow I’m geeking out about this. This is not always the case. Yet it is in this case. Thank you Panda Express app developers. Kudos. 😇
Gift card option 1/5
Your app is great when using a debit or credit card, but I have multiple gift cards I want to use and order ahead with. The line is always too long at my Panda Express and so I order ahead and pick it up. However, your app does not give me the option to pay with a gift card which doesn’t make sense. Add that feature please.
First Time User 5/5
By Rick Crady
I just used the app for the first time and everything worked great! My order was ready when I arrived at the restaurant and everything was great!
The store does not even receive the order until the time it says it will be ready. So, this has happened to me twice now, when I get there the food is not ready. This should be fixed.
Where are the rangoon’s in the menu???
Take to much to get my order ready 1/5
Take forever I need to wait more time for be ready wend I get I my house they mess my order
Very Easy 5/5
By Chris Brown lvr
The app is super easy to use, and I haven’t had any issues!
Everything was perfect! My food was ready on time and I was able to use a promo code
Please install rewards 4/5
Coupons. Rewards. Rewards program. $3 off $10, buy 10 get 1, something, please! Thank you!
Sick of this 1/5
Every time I order from here they forget part of my order I am constantly having to drive back to the place. If you order online make sure to check that your full order is there prior to leaving.
Works well and very convenient 5/5
Love being able to go to the front of the line and have my order ready to walk out the door.
Slow system 2/5
The orders take forever to get through the system and to the actual restaurant. Placed my order online but still end up waiting once I'm picking it up.
My food was gross they barely put any meat the rice was not fully cooked it was hard and crunchy extremely disappointed.
App order 5/5
By Mr. Jbird
It was awesome to get my order as soon as i arrived
First Visit 2/5
I ordered a large broccoli beef, large fried rice, and medium chicken egg rolls via Panda Express app. The egg rolls were fresh, large, and good but a medium order (5 egg rolls) should net more than one packet of soy sauce. Fried rice was acceptable with plenty of egg and veggies - it and the broccoli beef containers were packed full. The ratio of broccoli to beef was 90% to 10% and barely coated with sauce. The lack of beef and not enough soy sauce was a disappointment. I work hard for my money and won’t be back.
15 minutes before the store gets my order 1/5
This is not “ASAP”
Love the food!
Our food was cold and I was there when the server set it out for pickup. Part of our order is missing, we are really disappointed.
Food good, service so slow!!
Can’t sign up 1/5
I tried several times to try to sign up and it wouldn’t go through kept failing. Won’t tell me what I did wrong.
Good Layout, easy to use, missing Apple Pay 4/5
One of the easier to use ordering apps I’ve used. I hate entering credit card info, so it loses a star for lacking Apple Pay support.
Very bad order fulfillment 1/5
Too often the app allows you to buy food but when you arrive you’re told they don’t have it. They need to let you know before you order and make the trip that something is unavailable.
Rarely Ready on time at the Utah Orem Center St Location 1/5
I’m sorry to do this but. I have had too many plans delayed. I am not sure what the problem is with the Orem Center Street UT location but they are rarely ready on time. It does not appear to be related to how long in advance the order is placed. Several times they had not even started the order when it was supposed to be ready.
Will not process 1/5
Every time I try to use the app to place an order, it freezes at the payment screen. Very frustrating.
This is a horrible app. Not user friendly. I have quite a few restaurants apps. This one is the worst
Love Panda 5/5
By Jean 505
Always a great place to eat....
Super easy to use 5/5
By Idaho Soccer Mom
Works great! 5/5
I’ve used this app a few times and has always worked as planned. Food is always ready and tastes great!
Used this 3 times, hoping it would get better. They never receive my order and have it ready. I have to show my app order and receipt, and still wait.
Think I’ll just do drive thru.
Order ahead is a joke 2/5
Order was to be ready at 5pm. Arrived at 5:08pm and the order slip was still sitting at the register. Had to wait for my food to be prepared.
Beat the line and the people who have no idea what they are doing 5/5
If a restaurant ever needed an ap it's Panda. Love to go and grab some quick chow from then but it never fails, nobody who works there or eats there has any idea what's going on. Ordering on the ap saves you the time and frustration of dealing with inept service personnel and the morons who have never seen food before and have to ask questions about every single item. Panda could double its sales if they could just figure out how to move people through the line. At least the product is dummy proof and the ap lets you pick up a quick meal with only about a 5 minute wait when you arrive vs 20 minutes per person in line ahead of you when you go in.
NO BEIJING BEEF!!! 1/5
I DONT HAVE THE OPTION. IM SUEING APPLE AND PANDA EXPRESS!!!
Can’t even sign up 1/5
Want to try the app, but I can’t even sign up.
By very unsastified customer.
Waited 20 while looking at my food sitting on the back counter. Asked to verify my order. Was snapped at by a cashier named Kristina. When I requested additional chili sauce. I received a heavy sigh in response. She proceeded to grab a handful and slammed them into my bag.
Not happy with the complete lack of customer service.
Will not be back.
Change order 1/5
I made a mistake placed order for following day and I cant change the order to make it same day.
Online order mix up 4/5
First time we ordered this way using app. We got home and realized we didn’t get the order we paid for. Even on receipt they failed to give complete order...so not the best first experience.
Is okay 2/5
Does Panda Express knows that we need Apple Pay on this app I really hate to be putting my credit card information in every app that I’m try to purchase stuff I try to update my order and I end up needing to add my payment information again so I end up putting my payment information twice it was very annoying just add Apple Pay
Let’s be real 5/5
Normally I hate food apps but let’s be real panda is my second home so it was a no brained to download and i have never had any problems with the app crashing.
So Easy! 5/5
This app makes ordering food so easy. It even lets you add special instructions. And my order is always ready when they promise.
Food was 20mins late 2/5
By pandora 247
Food was ordered to be ready at 12:20 didn’t get it until after 12:40
Thank you 5/5
By JDLR 60
Great food perfect portions
Delicious food that is fast. 5/5
Whenever I’m asked to pick up something for lunch and nobody is going to offer any suggestions they’re going to be eating Chinese. Love the food
Easy to use 5/5
By TLC times 2
Easy to use
Everything was horrible!!!!!
Invocation kitchen items non-existent 1/5
About 20+ items not listed on the app. And in the end can't order anything when forced to make compromises. Only store in my town so I deleted the app.
Update your menu 1/5
I had to completely change my order because the store didn’t have 2 of the 3 items I ordered including an entree. I won’t be using your app. The manager was kind enough to allow me to upgrade to a premium item so I could at least get a healthier option. Chick-Fil-A does a great job updating their menu on their app in real time. Take note and improve so your customers can have a better experience.
Wait Time 2/5
Why do you have to wait 15-20 minutes after you order to get your food? It’s annoying that you arrive there and have to wait for your food when they could just make right there....
No problems from what I see 5/5
Had Panda Express for the first time yesterday and downloaded the app the next day, and ordered from there and was in and out with no issues. The app is fine to me!
Remove donation in online order 3/5
This feature is good but annoying in online ordering via mobile app.