Online order 5/5
First time using it today in Slidell, LA. This was so quick and efficient. The employees are so helpful. I downloaded the app and will definitely continue to use online ordering! Thank you to all that are involved with every aspect of this process and keep up the great team work!
Always on point 5/5
By Tony from Fort Lee
Panera is a great place to eat, clean and healthy at a reasonable price for what one pays .
Gluten free bread!? 4/5
Can you please add some gluten free bread to the menu??! I think Panera would do it better than anyone, and I keep waiting for it to happen 😢
Panera App 5/5
Easy to use 5/5
Panera’s app is easy to use. It indicates items that are sold out as well.
Can’t Paste Passwords to Login 2/5
This might seem like a small and unimportant feature but this app neither allows you to paste your password when signing in or supports the built in app ability to use password managers. Until I can at least paste my password into the app, it won’t be used on my device.
Order online 5/5
So easy to order at home then go pick up.
Great app 4/5
I love the app. I wish you could order ahead for a future time.
Order today 1/5
I love Panera, however today I was highly disappointed with my order. They forgot the croutons for my friend trying and soup, the bread was stale. For $11 this is unacceptable. May not go back.
Great app easy to use, but doesn’t always load!
Delivery times are a joke 1/5
Ordered lunch I have a 30 min lunch was quoted delivery time between 1150 and 1201pm food not delivered as promised called the store it was going to be another 15-20 minutes. Lunchtime shot to hell no lunch had to have a candy bar from the vending machine. For the money they charge they should deliver on time. Service horrible
Comfort and convenience 5/5
By Tara Bruce
Love ordering on here and then going to pick it up at the drive thru. It is so convenient and delicious.
App great — when it works 1/5
The app’s concept is very good and, when it works, the execution is great. It has been very reliable 95% of the time in my previous experience since 2015. But this month, the app was down for several hours one morning and, this morning, it was “down for maintenance” when I tried to place an order. An hour later it was back and worked. The point is, it’s less reliable than it has been historically. But when it works, the app is excellent and gives good rewards.
And it’s once again not working. It will now need to work at least 10 consecutive times to get a higher rating. The numerous problems with this app this month are ridiculous.
App is buggy. Frustrating to order thru the app. 1/5
From payment not going thru to not being able to log in. This app just does not work for me.
Make sure you’re signed in for rewards 3/5
On the old app, it was apparent if you were signed in or not. On this app, I have thought when I ordered pick up, that I was signed in to earn rewards. I haven’t earned rewards for the past 6 months because I was not. I can’t even use the missed a visit, because I paid in the app and did not receive a receipt with the long code at the bottom of the receipt to redeem. Also, I hate when you look at something to order to see what’s on it, etc. and it always asks you to leave without ordering or cancel to stay on the item. It’s annoying. The old app was organized so much better!
Check the order at pick up! 3/5
Love Panera food but have yet to receive a correct order with rapid pick up. After a couple of visits requiring a trip back to the store to get a correct order I’ve now begun unwrapping each item at the counter to ensure that an employee witnesses the errors. The only way I’ve gotten an apology, let alone an acknowledgement!
This app proves how amazing technology is 5/5
Fast. Convenient. Love it!
I saw the tab in the table that said “order from the Panera app right from the table.”
It took me less than 3 minutes to set it up and add a gift card and order. How convenient!!!
App down whenever I try to order 1/5
This app is down a lot. I end up getting food from other places frequently due to this. Frustrating.
Always friendly 5/5
Always so friendly and the Mac and cheese is my favorite ❤️👍🏼👍🏼👍🏼
Did not visit as Google said 2/5
Google says I went to Panera bread three times in three locations. But I did not. I went once but I did not lead to one location.
Panera is too expensive and the calories are way too high in the foods that I would like. The coffee does not taste good to me. I do like the Greek salad.
Rapid pick-up 5/5
Super Easy 5/5
The app is very easy and gives endless ways to customize your order. And picking up the food is extremely convenient.
I am trying to order a delivery and it’s telling me the items are over $75 and items in my cart are $30.
Quick and easy 5/5
Love the food but items aren’t consistent 4/5
We love Panera and the food, but there’s no consistency in the items, they chance the recipes, and often run out of items (they ran out of ham for the morning sandwich for over a month).
Good team members 5/5
No mater the job all members do a good job making eye contact and helping! Need smiles at times but good training obviously!
Great easy to use app!! 5/5
Great app and easy to use. Also allows for customizations of orders and food is always ready when picking up.
Fast Easy without waiting in line 5/5
By Dr Medina
I open the app order what I want walk in pick up and I’m done. This app saved me the most valuable thing I have my time.
Need drive-thru option for pick up, pay at store, rewards 2/5
Here I am waiting in the drive-thru line to place my customized lunch order at the speaker in the rain... if I was able to choose drive-thru like I can on the Taco Bell app, I would just be pulling up to pick it up instead of making people wait.
It would also be great to be able to pay at the store with my app like I can at Starbucks, and show a code in the app at the store for rewards, or at least be able to enter a receipt code from the store into the app for rewards.
Customer Service 4/5
Some members of the staff forget that they work in customer service. A few more smiles would be nice.
App won't allow breakfast order 1/5
I tried to place a breakfast order at 10:25, the app would not let me select breakfast items. If I'm ordering before 10:30, shouldn't this be allowed?
Lagging essential improvements 2/5
A once great app that seems to have traded beauty for functionality. Two examples: (1) the app text is almost unreadable on the Xs Max screen; (2) gift cards can only be used for pickup orders, but are useless in the actual cafes.
Gift cards useless 1/5
Gift cards don’t work on the app or maybe just the staff at my Panera location can’t seem to figure out how to access them. I was told I needed the physical cards so I’m unsure as to why the app allows you to put them in. So instead of using the cards I got for Christmas, I had to pay and now have to try to find the originals. Plus no response from Panera... unhappy.
Would have given five stars if you could use the app to pay at the store without ordering ahead
Always a pleasure 5/5
By K dot 96
Food, service, the app.. love it.
App is horrible for payment option 1/5
Why doesn't the app have an option to pay for you're order with the app at register? Every other restaurant chain in the world has this option, get with the times.
Free bagels...Thank you! 5/5
Thank you for the free bagels for a month with the rewards! A year ago, we had it for a month in September. That was my last month of pregnancy. Let's just say, we ordered a bagel every day for the month, and we all loved every bite!! Thank you again!
Ocotillo and AZ Ave Best Location 5/5
We eat here a couple times a week and the staff at this location is always outstanding. Manager took care of a complementary lemonade for us today on New Year’s Day and little things like that go a long way. Keep up the great service, food is always spot on too and orders correct. You rock!
Need to add features to it. 3/5
The app worked well and does a good job on customizing your order. A good thing. However. It is not intuitive on the location you are placing the order. I was in a different location placing an order because the line was long and after placing an order for 6, order was placed in wrong location. There is no way to cancel in the app. There should be an option. Even if it’s timed. I realized as soon as the order went through.
Please make the location easier to realize and provide a way to cancel the order immediate after placing. There are other food apps that do that.
Superior restaurant app 5/5
Panera’s app is beating all other restaurants especially with the ability to pay with PayPal. Great intuitive navigation, ability to save my customizations, they thought of everything.
Very easy to use to enter an order. Luv it! The lay out is amazing! One of the best ordering app I have seen!
It’s a great app. I love the simplicity, convenience and luxury of customization. I’m unsure though, if I can do “add-ons” with the app.
By thrilliam the great
Must pay in the app to place an order 1/5
There is no option to pay cash when you pick up your order so I will never use the app
My order was incorrect 1/5
And can’t eat anything with Asiago cheese on it
One big flaw 3/5
Once you have paid it will ask you if you would like to enable text updates. It appears that the order process is complete at this point, however, your payment does not process until after you select your texting preference. I thought my delivery was taking awhile so I went to check the app only to find my order had never been placed. Very frustrating.