Only one complaint 5/5
I absolutely LOVE Panera soufflé. But the broadcloth fort mill sc location ALWAYS bin them and for $5 you want a soufflé that’s soft and delicious not burnt hard and rubbery. I stopped ordering it for 2 months in hopes it’ll change. Even fellow coworkers were disappointed and pray its not burnt when ordering. I’ve even made friendly jokes to the cashier and yet again! Burned! Siiiiigh!
Problems with Passwords 3/5
For some reason, the app logged me out of my account. I tried to log back in, but was unable to do so - the app kept complaining something was wrong. However, logging in on the website worked fine.
It wasn’t until I had the app show me my password in plain text that I noticed it had changed the ampersand (&) in my password to “ and “, making the password invalid.
Please fix it so the password field in the app accepts ampersands properly again.
Super Easy Ordering Online 5/5
I love your food quality and the easy way to order online. Two Thumbs Up! 👍🏼👍🏼
Check Location 1/5
The app idiotically reordered at the Panera where I previously made the order, states away from my current location, instead of the one that was a quarter mile down the street from me.
Now I have to deal with calling this company to get a refund because their app screwed up and did something dumb.
Long prep times 1/5
By Apple User 197034
Frequently take 20-30 min for app order to be ready, faster for us to skip the app and order in the store with a ~5 min wait.
Panera is amazing 5/5
By lori steger
Always provide what needed always on time and perfect when in a rush!
Great service last year not timely past 6 months flawless thank you
Tracking doesn’t exist 2/5
The overall app is user friendly; however, once you have placed an order, you can’t shut the app down if you want to track your order. I can never go back and track my order when I accidentally shut down the app, and it’s such a small thing but still really frustrating. Yes, I enable the tracking through texts, but the map isn’t interactive even though it’s supposed to be. It takes me to my safari browser instead of the app. Please fix this! Add a tracking button to the homepage of the app. At least in the app I know who the delivery person is and the interactive map works in real time, not like the safari browser.
Frozen chicken 2/5
I just ordered a pick 2 ( tomato soup and Thai chicken salad) and the chicken was still frozen
Maintenance at 5pm Sunday?? 1/5
By photo larry
No wonder your company about to bankrupt... I've seen several locations fools and you're failing to compete. Do better or else you'll completely fail in southern California.
Fast and easy! 5/5
By Roth Review
What a simple way to do an order. Love it!!!
Great food and so easy and convenient to orden on the app
Still can’t use rewards 1/5
It’s been months and I still can’t redeem rewards via the app. Lamerz.
I love PB 5/5
I’ve been a Panera Bread frequent user for 6 years now. My favorite go to all over the country when I’m traveling
Good app 5/5
Great job 👍
Make Nutritional information available without having to order 2/5
I don’t always order from the app but need the nutritional information. It would be nice to view the menu and nutrition information in order to decide what to eat before ordering and without placing an order from the app.
Fast and easy... 5/5
Food is yummy; Panera app super simple to use! Thx!!!
Apps are supposed to make it easy for customers to login and order at ease. Whoever did the QA or testing this app needs to be fired! The app keeps telling me my login is incorrect. I thought I forgot the password and had it reset but still the same problem. Fix or lose customers!!
Great restaurant 5/5
I am so grateful there is a healthy place to eat with many options and excellent quality to boot! Being able to order from this app makes it a even better because I love all the custom options! Thank you Panera. Keep it up!
So easy to use and very convenient 5/5
So easy to use and very convenient especially when it’s one of those busy, go-go-go days!
The app is so easy to use
App smooth 5/5
App running smoothly and most times there are a lot of business meetings and sit downs here so afternoon is best
Love Paneras! 5/5
By upstater forever
Never had a problem ordering through Panera’s app! Food is always ready to go & service is great. I enjoy the choices available as well. Never boring.
Love Panera! So good!!! 5/5
Love the food, the atmosphere and the app!
Gift cards in app 1/5
I added a gift card to my account but when I attempted to use it in the store it did not show the pin making it invalid. Luckily I had saved the physical card just in case. I also had a e-card that was not valid due to the app not saving the pin. I did not save my email so I am apparently out of luck.
Won’t show full menu at All Times 3/5
Food is great but I have an issue with their app...
Like many apps for restaurants, in order to browse the Panera’s menu you have to pretend to be ordering food (even if I don’t plan to order from the app).
If I want to see what breakfast food they offer, those options will ONLY appear during breakfast hours. I understand they don’t want people to order breakfast items when they are not available because it’s not able to be made currently, but I can’t even SEE what they offer.
Perhaps I want to plan my day tomorrow and would like to see what to get at Panera the night before? Perhaps I got breakfast there today and I want to take note of the nutritional information of what I ate (for health reasons, etc.). Well, you can’t do that...that is unless you change the system clock in your device to make the app think it’s morning. 🙄 Yeah, this “hack” works but it’s dumb that I have to do it.
Please show your entire menu in the app at all times and indicate in red that the food is unavailable to order at this time and disable the Add to Order option. Simple!
Used this app for the first time and it was so easy to use! The ability to go back and forth and customize. Great experience!
Love me some Panera 5/5
This has got to be the best fast food service ever..
Arrival was accurate
Food was excellent
And service was 5 stars.,
Love Panera 5/5
Great food and easy rapid pickup!
On line order 5/5
It was quick and easy. I will use it often.
Such an easy app to use. 5/5
Straight forward and minimal, just the way I like it. Looking forward to ordering before I arrive a lot more often now.
Apple Pay ordering 5/5
Love the order from your table feature on the Panera app. I am sitting outside in the sun and can order food to be brought to me without ever having to go inside, truly a luxury.
Doesn’t work 1/5
Can’t sign in.
By Stan from Van
You can order food
Great app! 5/5
By Dawns phone
Love the fact I can save my families favorites to make ordering the next time super easy. I can order, pay, and walk in to get my food. Overall great experience. I have used it many times. ❤️
Can’t order —— Oops error 2/5
Not working for iOS 12.1.4 used to work before well
Amazing salads 5/5
This app is great, i love that you can customize your order!
Love it! 5/5
By Jay Boojie
Really easy for on the Go!
Love Panera 5/5
By Junebug loves Panera
We love Panera
I drive Monday and Thursday to take my daughter to soccer 1 hour 1 way. We often have to eat dinner in the car and quickly. Panera is always on time and delicious! We look forward to our mommy and daughter time over a warm meal ... in the car! Thank you Panera ❤️
Great service 5/5
By april ❤️
This Panera bread always delivers an hour before their delivery shows it’s going to be open for business and the gentleman I forgot his name who always comes out is always so sweet!
By James E 2913
For Panera fans it is so easy to get your order placed and ready to go for you. The convenience is incredible.
Easy app! 5/5
I appreciate how easy it is the order on the app. Also, I love the re-order button!
Very user friendly app 5/5
Ordering process is very easy and nice to be able to customize the order.
P.S. Prices are high for soups, salads and sandwiches otherwise would order more often.
The Best! 5/5
I love this app for Rapid Pick-up. It’s the best!
Love this place food is awesome and service as well
Easy to use and such great food 5/5
By E Rache Rach
Terrible snafu order never made 1/5
Even though I submitted the order LATER the screen refused the order of a sandwich and a water because they would not be be able to make it within the asap. This is this is crazy. The app offered the ASAP time before I place the order. The app took my money I paid for it. One payment went through when when I submitted that payment that should’ve been the end of the transaction. But at some point in time Panera then since another message holds up the entire order. I did not know until I got to the restaurant to pick it up no order was ever made.There’s an old saying. And I will ply it to the developer of this app calling dumb as a post.
Bacon & Ham 4/5
I have $2 reward of ham items, but we don’t eat ham or bacon.
Swipe from left to go back 4/5
Trying to hunt down that arrow in the corner is tough for low res and large screened iPhones alike. Can you add swipe to go back like other iOS apps