App login 1/5
App will not let you login using your email address and password. Continues to ask you to input your email address. Fix this so people can use it.
Can’t Customize 1/5
In the store they can make just about any kind of custom that you need. The app doesn’t allow this at all. You must pick their stock choices what NO CUSTOMIZATION allowed.
Still love the pizza, just won’t use the app.
Ingredients Adjustment needed 3/5
Need to be able to remove an ingredient, not just add. Either as a selection or need to be able to add a comment to the order so the staff can see any changes to be made. I called local store and they said they will adjust (hopefully). Store also said they have lots of issues with app so may want to call to be sure order went through. First time I used the app and order experience was good. We will see if it works.
Needs help 1/5
This app desperately needs a makeover. I could make my own pizza from scratch faster than I could figure out how to navigate. By the time I handed over the task of ordering to my daughter, I had created six pizzas. She did not do much better. The pizza she created did not have cheese on half - by accident. I only used the app to get the 25 percent discount with the promo code. I will be calling in the order next time.
By basic customer
Super simple app. Easy to locate specials. Easy to find nearby locations. My store is always on with the estimated time.
App is hard to use 1/5
The flows to create pizzas are so bad and confusing if you would like to see how an app can be useful check out the dominos pizza ordering app
Bad design 1/5
The app works fine. The design for custom orders though makes no sense. Make sure to pay close attention because it is unintuitive. The topping options all work the same EXCEPT for the cheese. If you click it like all the others it completely removes the cheese from the pizza. It would also be useful to be able to see a running total for the item you are ordering before you complete it.
Crashes ever time. 1/5
Cmon your a national chain you can do better. Crashes ever time I select a topping. Useless.
Not Very Intuitive 1/5
This app is not very intuitive. I can’t figure out how to add individual toppings to a pizza. After choosing the sauce type it asks for your cheese. Is this for extra cheese? Is this for the cheese that’s included? Until this app is easier to use. I will not be using it. Disappointed!
Great Pizza, Terrible App 1/5
We eat Papa Murphys several times a month and love their pizza. The UI needs work in this app. On my iPhone 8 Plus everything is tiny. I eventually gave up on it and called the store to order.
No salads on app menu 2/5
Can’t use app if you want to order a salad
Gift cards 3/5
I really wish it was possible to use gift cards to pay for orders on the app.
No iPhone X Support 1/5
The app is slow and isn't optimized for the X series iPhones. I can't recommend using this.
Garden Veggie 4/5
I searched the whole app trying to find the Garden Veggie pizza we always order, I couldn’t find it. Please add it into the available specialties pizzas. Thank you.
No Customer Service options in app! 1/5
I’ve been trying to preorder for 2 days in advance and even though the option is there for later it won’t let me. It keeps auto scrolling back to today’s date and 25 minutes from now. So frustrating! I will just go to the store and preorder that way. It was for Halloween, and I thought perhaps it’s just that day, but no matter what day I try to pick other than today it auto scrolls 100% of the time back to today’s date and 25 minutes from now. Major bug people, later is a great option for so many things!
Great app, but still no iPhone X optimization 4/5
Easy to order and set favorites. Only reason not 5 stars is still lack of full screen support for iPhone X a year after it released.
App is screwy 1/5
By I Balls
The words are all mangled together. Can’t even read what it says. 7+iPhone and yes I’ve uninstalled and reinstalled. Worst format I’ve seen for a pizza app.
Better than the website, but... 4/5
...the website used to be a manageable and easy experience. Recently however they’ve changed the website and have made it a complicated mess. I almost wonder if they did that on purpose to make this app more of a lucrative option? Either way, the pizza is one of the best out there and for that alone I’ll give this a 4 star.
Better than website 4/5
This app is great, simple. The only thing I suggest is a deals page because those are typically on the website but not on the app. I love I’ll be able to stay signed in and just quickly check out without all the creating new passwords and jumping through hoops on the website each and every time I want papa Murphy’s.
Good intentions, poor execution 3/5
The app is definitely better for the mobile experience than the website, BUT. The text is so small. I can barely read some of the text. Please make it bigger.
Much needed app 5/5
I almost always order from my phone and while the mobile web experience was ok, this app is much faster & easier.