Not user friendly 1/5
Cannot extend parking after time has expired!!! Had a problem processing payment. By the time this was corrected, the time expired
It just doesn’t work. Shame on city governments that rely on this 1/5
tx fees are too high, and… 1/5
The app is clunky to use.
I had a card saved but when I went to pay it made me “setup” payment again then told me my card already existed. Loop
Super Convenient 5/5
Absolutely grateful for the passport app
By lMe boT annie
It works just fine, mostly. I hate that you can’t extend time! It wants you to use a different card and acts like it doesn’t recognize your initial form of payment! LAME!
Not able to use it in zoomed view 2/5
App does not work if the phone is set to zoomed view. I recall it was working before.
I am on iPhone 13 pro
My experience 1/5
I was downtown (witch I don’t do because of parking) being paying is crazy. No one should have to keep running to their car if I have the app. I had to keep restarting the app. Made my trip crazy. Ple six ur app
Cannot recognize some number 1/5
By Angie the Kpop Freak
Every time I enter the zone number it says I need a 5 digit one even tho the zone is only 3 digits, so annoying
By Mother of 3 Girls
This app allows me to enjoy my time and not stress about getting back to feed a meter.
Worst users experience 1/5
By 001 nyl
Don’t have easy way to find zone number
You cannot book parking in advance
No map showing parking zones
Really bad experience
Network error 1/5
Network error Network error Network error
Waste of time
Still got a ticket 1/5
By Jon 103
I paid, confirmed my time and still got a ticket. Now I have to go waste my time proving that I paid a few bucks to save myself from a $50 ticket.
App not working 2/5
By Breck Parker
The last few times I have used your app it has required me to sign in again and reset my pin. It is also rejecting my cc even though numbers and date are correct.
By ha dss
Unable to add time after 2 hours or return to the same zone is insane
4 digit pin 1/5
I would give zero stars but obviously you can’t do that.
Design to get parking tickets 3/5
Apparently they do not allow more than 2 hours per car in the same zone. Just absolute nonsense since they want only residents to park in the area and outsiders are not welcomed
Terrible. Screws up special plans. App doesn’t work 1/5
Terrible. Screws up special plans. App doesn’t work when you want to pay for parking and ride the train on time. Ended up driving instead. Avoid time & frustration this app can give you.
User unfriendly for cross-state parking 1/5
User interface is ambiguous and user-unfriendly. App asks for “state” but doesn’t specify if it wants the state for your plates or the state your parking in. Results in getting tickets if you drive to another state, with no way of knowing what to fix.
Easy to use
Haven’t fixed bug yet 1/5
Can’t start a new session because when I go to type the new session in nothing comes up it is just a white screen. Support just told me to use the website. Been reading that this is an issue for a lot of people.
There is a lack of useful features. Difficult to know the zone number associated with the location. In addition lack of ability to see a map of the possible zones around a location you’re looking to pay to park in.
Otherwise simple app, once you’ve found your zone number confirmed the location and so forth, payment was easy.
Tried several times on different days to add credit card and it keeps saying network error. Then once I did get it to work I couldn’t delete the card from the app what a piece of junk
Not working- no support 1/5
I had to restart the transaction 4 times and hit the confirm button on the payments screen several times to finally get the app to accept my payment
Too expensive 3/5
I would like to park for a short period of time and the 25 cent convenience fee and 50 cent minimum is very costly. I am retired and on a fixed income. So I need to have spare change in order to park without it being so costly. However, since I don’t carry a lot of cash, the app helps eliminate when I don’t have change for the meter.
Smooth application 5/5
Easy to use
Works when it wants to 3/5
By colonel canine
Often fail to complete the transaction and you can’t get to
Junk just use the kiosk 1/5
Crashes, won’t save cards and constantly says network error. Use the kiosk and tell towns to try a different app
No help if you get a parking ticket 1/5
By 379714660 parker
I got a parking ticket in Pasadena 4 mins after parking and paying through passport. It’s totally understandable that there can be a lag in the system and the parking cop didn’t get passport’s info, but after reaching out to passport on the best way to handle this my numerous emails were left unanswered. 0 confidence in the customer service
IT IS ALWAYS DOWN! 1/5
Is there something wrong with this app? I will uninstall and reinstall and it’ll work for a day or two, then never connect again. Just shows the loading screen. If I get a ticket at the train station, I hope you’ll be responsible for it.
Doesn’t work 1/5
By Bob Lee Swagger xxxx
Easy to use 5/5
I love that I don’t have to go to the kiosk to pay. I can just pay through my phone. If I know that I need more time. I just add it through the phone. No need to leave wherever I am at.
AWFUL AVOID IF AT ALL POSSIBLE!!!!!! 1/5
By AWFUL DO NOT PARK!!!!
Parking spaces have numbers but we cannot reserve a spot. Only can reserve a zone. PLUS WE received a citation and didn’t even get to use the spot we paid for. These people are making tons by renting the same parking spot to numerous people then issuing citations to the same people who have previously paid. This is a money market and I would give a negative star review if that were an option. AVOID IF AT ALL POSSIBLE!!! We will never do this AGAIN!!!
Credit cards and cash doesn’t work. 1/5
By Dee Dubba
Doesn’t work with card or cash payment at meter
Does not work 1/5
App doesn’t function at all. Waste of time.
Customer service is terrible 1/5
Well using the app was fairly easy, I had to start a new session and contacted customer service to change things and give me a refund on the second session. It’s been two weeks and I still haven’t heard from them despite sending a request for customer service through the app and on their website. Since I haven’t heard from them I’m sending them a one star review to see if I get any response
Looooong Delays 1/5
By tech hippie
App can’t handle the volume onn4th of July in Breck. Took over an hour of trying to pay for 1 hour of parking. RB
Country defaults to Canada and the list to choose another never refreshes…can’t make it past the opening step to even use the app. 👏🏼👏🏼👏🏼
By byron b lb
I could not connect to the correct space number on the street to the app
Payment Failed 1/5
By Abiding His Dudeness
Fifth time was a charm. Nothing wrong with payment method, just kept failing until it didn’t.
Paid for parking in the wrong zone & got a ticket. How to make sure this doesn't happen again? 2/5
Not a good experience because of this mistake. Too easy to make that mistake.
Was this app tested before release? 1/5
Problems uncovered in first 10 min of using app:
* Unknown error on payment
* Unable to delete payment type due to unknown error
* Failed to add time due to another error
* Unable to choose length of time I want
* Unable to pay for parking zone due to another error
1/5: Doesn't perform its one job-to-done of paying for parking.
Five star status if convenience fee is removed
No Apple Pay, lame 1/5
Downloading some unknown app so that they don’t tow my car—would feel safer if I could use Apple Pay rather than typing my credit card, expiration and CVV.
Yeah I could just not park there, but I didn’t know until evevone was unloaded and I read the poorly worded signs, they didn’t even have a website or QR code die the parking app. Dummies.
If I get hacked, I’ll come back and give negative 1,000,000 stars
Convenience fee?? 1/5
Dumbest thing ever.
Needs improvement 3/5
It’s easy to use but it needs a lot of improvement….., it charges 10c for every transaction and there is no way to redeem them…it has a lot of glitches,
Overcharged. Missing credits. Unresponsive support. 1/5
I paid to have credits on my account, the app said my payment was invalid, I changed my details again, and the same message appeared. A minute later I got two charges on my account for $20 and am now out $40. The credits are not on my account either, so I have $40 missing, and it has been used for nothing. I tried paying for a zone and had to pay off my credit card, again. Not with the $40 blatantly robbed from me.
It was working 2/5
It was working when I downloaded it a few months ago but now all I get is a blank screen even after re-downloading it.