It never opens!!!! 1/5
This app makes me so mad. EVERYTIME I go to use it, it just freezes on the first screen and never opens! Waste of time.
First time use and got a parking violation! 1/5
Paid for 2h, starting at 10am. When I got to my car at noon I saw a parking violation ticket from 11:10am. The system doesn’t work. Too bad it seems like a good App.
Received parking violation ticket in Boston 1/5
We paid for parking using app but received parking ticket for 25.00
App freezes on startup 2/5
I’ve had to reinstall this app twice due to the fact that it freezes when I try and open passport. Extremely annoying.
Garbage app that doesn’t work 1/5
This app is terrible, doesn’t even open and freezes on opening screen. Running latest iOS and this app isn’t even made for iPhone X or newer phones. If they can’t get the app to work on phones that are now 1.5 years old then that tells you everything you need to know.
Easy Peasy! 5/5
By Claudia's bar
Just park, open up the app, pay and your are good to go! Receipt is emailed to you. Boom!
Quick and convenient 5/5
By Wrecking The Dinner
Signed up and paid while standing at meter. Love Progress!
Love it 5/5
Customer support won’t help you when the system fails 1/5
By big keats
I paid for parking with Passport and still got a ticket. When I complained to customer support, they said that I would have to call the city to find out what went wrong. They wouldn’t even give me a refund for the parking fee!
Doesn’t work on weekends 1/5
Seriously folks this app actually gave me a message that it doesn’t work on weekends. Whiskey Tango Foxtrot ... you have to be kidding. Like computers work 24/7 last i checked. Stupid F——.
Doesn’t work. 1/5
The app doesn’t work. It freezes on the splash screen. Needless to say this makes it unreliable if you’re depending on it to pay at a parking meter.
Worked and now does not work 1/5
That’s all. It just stays in the opening screen.
App doesn’t open 1/5
Trying to pay my meter but the app is stuck on the opening screen. This has happened every time I try to use it.
Of you lose your card and forget your pin youre screwed 1/5
I lost my card and forgot my pin since I use this one a year, if that. Now I’m screwed. To reset your pin you need to enter your original card information. The level of incompetence is overwhelming.
Not working 2/5
I tried paying for my parking in Joliet. Open app, never loads the front page. Now I can’t pay for my park and I’m on a train 10 miles away and could get a parking ticket.
Very convenient but needs more options 3/5
My heart has stopped and I’ve literally jumped in fright when the car horn has gone off. An option to chose a less alarming sound would be good. Also if I want to extend my time doing so in 30 minute increments though less profitable for you is more convenient for me. If I can put a quarter in a meter why would I put a dollar and 20 cents for you?
App won’t load 1/5
Tried opening app but it won’t get past the passport parking splash screen
Not sexy, but works well 4/5
What the app lacks in visual appeal it makes up in a solid feature set.
Zone AND Space #?? 4/5
By Really too hard
Other mobile apps only require entering the parking space # which is clearly visible when I’m in my car. The zone number is that this app requires is only found on the central meter in small print
Great App Park and Catch Your Train 4/5
I just would prefer that it cost less, the parking meter rate which is $6.00 or 5.75 for using the App.
Useful but needs improvements 3/5
This app does what it’s supposed to do. My biggest and only complaint is the all day parking can only be extended in Asheville, NC at 5:00 am. That’s ridiculous to force someone to extend parking at that time of the day. One has to set an alarm to ensure they get up before the crack of dawn and avoid a parking ticket. The app should go 24 hours from the initial time stamp of the parking session.
App no longer works on iPhone 8 1/5
Have to resort to using website as this app does not work at all. Waste of drive space.
Still got parking ticket 1/5
I paid for my parking via this app and still received a parking ticket during my paid time. I entered all info correctly and paid he parking appropriately. It was a regular space with no restrictions. Now I have an outstanding parking ticket that neither this app nor the city care to rectify even though I have proof of valid payment at the time of the citation. So now I have to go through the lengthy process of contesting it with the city. The app is no help in this regard and does not give you an option to report such matters. In the fine print it also tells you it is not responsible for any tickets you receive even if the app is functioning properly and says you paid LOL. Maybe don’t release this app unless you’ve actually worked the system out with parking enforcement beforehand?
Just hangs on splash screen 1/5
It's been months and no fix or update???
I will be reaching out to my town council.
Used to work great 2/5
The app no longer works for my phone. Just opens to the loading screen and sits there forever. 2 stars because it was a great app. 5 stars if it is fixed
Still not fixed! 1/5
It’s been months and months of bad reviews telling you that the app just freezes on opening and requires being deleted and reinstalled to work every single time! You’ve done nothing to fix it! It’s less work to pay at the machine! It’s really inexcusable that it’s still doing this. I had an iPhone 6S and just got a brand new iPhone X and it’s the same thing on both. My brother is an app developer working for a large national company and he would lose his job if he ever put out such a shabby product without a fix for many months.
Update: THEY STILL HAVEN’T GOTTEN OFF THEIR LAZY BUTTS TO FIX THE APP. CONTACT YOUR CITY AND ASK THEM TO FIND SOMEONE ELSE TO HANDLE THEIR METERS. OTHER COMPANIES DO A BETTER JOB.
Update: No change at all despite knowing of the issues for over a year. I still have to delete and reinstall the app every time I use it unless I’ve used it very recently.
Very useful! 4/5
The app is very useful, 4 stores because it needs to be closed and reopened if you get disconnected from WiFi, or have a low signal (you have to turn WiFi off and reopen)
So convenient 5/5
We use this app every time we’re downtown. Its so convenient and easy to use. Takes me less than a minute to pay for parking.
I’m so thankful
By The Wiz of Oddz
I’m self-employed and going back to college at an older age. I travel for my business and have to frequently use public parking. Most of the places in the area I service use pay stations. My college also has pay stations but also offers the option to use this app to pay for the parking. I love the convenience of paying for my parking in the app: getting to pick the length of time, alerts for when you’re running close to the end of the meter, and also not having to get out of my car to find a pay station then return to my car to put the paid ticket in the window. I park, plug in my zone, pick my hours, and I’m off to class with no problems.
Won’t load past the splash screen 1/5
Just stopped working. No reason. And doesn’t matter if I reinstall it. Awful. iPhone X fully updated.
Many thanks 5/5
I’m am proud to rate this app, as a simple cost effective and environmental solution. I now don’t have to waste paper or gas in the process of getting a parking pass... just fill in the subjective fields and give the code corresponding to my area. Easy and effective and gives me piece of mind... I can rest easier at night zZzz perhaps one day soon the actual cost per night decreases. 3.00 is a bit much... this app is a milestone in my book.
Convenient. Seamless. Effortlessly pay for your parking spot.
Used to work, now it won’t launch 1/5
Not sure what these folks changed, but their app just hangs on the splash screen now. Tried hard quitting, tried uninstalling and reinstalling. If you want to see Passport’s logo, this is the app for you. If your tax dollars have gone to your city licensing with these clowns, get ready for disappointment.
Writing your name on a dollar bill would be more advanced 1/5
Is this 1999? Sign up process takes 10 mins. No Apple pay. Shut up and take my money.
Passport Parking App 5/5
One of greatest apps! Always works for me. So glad I don't have e to take extra time standing outside putting my credit card in machine, wait for receipt then go back & place receipt in my car!
This is easy to use, straightforward & like I said... never had problem with it! A favorite app. in that it really makes driving around city & suburbs manageable !
Great App 5/5
This is app is awesome. It fast and quick. I pay my college parking with this app all the time.
Will not help you if incorrectly billed 1/5
The app functionally works but they will not do anything if they bill you the wrong amount. Sent a picture of the rate sign and everything. “Talk to the operator”. No, you screwed up. Very annoying.
Lockout period 1/5
The app doesn’t allow to extend time right after it has expired, this increases the chance of getting a parking ticket during this so called “lockout period”. This is inconvenient and just making the city taking money by giving tickets during this time.
Love it 5/5
Very convenient must have app especially while in court💯
App fails to open 1/5
It simply doesn’t get past the title screen!
Fraud alerts 2/5
This app is trouble free most of the time but I’ve twice received fraud alerts from my bank when trying to use this app.
The alerts generated from Nigeria. Could a developer look into tighter security for these things?
Easy and awesome.... 5/5
I love it ... it’s so awesome.. thank you !!!
Worst app - no cancel option 1/5
By San Jose users
There is no cancel option if you did something by mistake and no support option also despite support icon.
Really convenient 5/5
By Anon runner
But two caveats: make sure to type in your license number correctly! Even one digit off will make a ticket happen ...
Also, it would be nice if the app would let you start charging the meter a few minutes ahead of time in the mornings. For example, if the meter hours don’t start until 8:00 am, allow users to do the transaction at 7:45 am . The local meters do this by quarters but not by app. Yes you can fill it by remote, but you can always forget.
Whoever developed this app don’t know what to do with it 1/5
Seriously let me extend my parking before the session ends! And why do I have to make an account just to pay my freaking parking? Just give identification numbers for parking meters and connect it to the app. That way I don’t need to put my vehicle number and go through all these things just to pay my parking!
Works great in Pasadena. 5/5
Pasadena Peking enforcement/“guides” have an app that tracks who’s payed up. They seem to like it and it’s works weekly, for me.
Quick and easy 5/5
Definitely love being able to jump out and not worry about having spare change in for a meter! It’s nice where it saves your info also. I have a free lot I park in so I was running late and said screw it and parked a few roads down to get to work on time. I’ve been about 5 mins late on my meter and I’m curious to see if I will have a ticket since I had to renew late. You’ll see if my response changes when work is over.
Who carries coins? This is dope and cheap
Not reliable 2/5
By Pete Pete jones jones
It has to be deleted and re downloaded if yo don’t use frequently, just freezes up on the opening screen