When u try make a new account and then give u some questions like what you r favorite band or what’s ur dog name or what ur teacher name and I’m try pick the question I want to answer and some reason it pick a different question I didn’t want answer and reason it make no sense smh
Can be good 1/5
Except it sends new employees in a constant login loop. There’s no way to give Paychex feedback except leave a lousy review.
App is easy to use!
Issues Galore 1/5
You have two big issues/defects with your website for this service. Pulling up/refreshing the login page to type in username and password takes ~8-10 seconds since you changed the way the site cookie works. This, coupled with the additional delays in pulling up into once logged in adds a minute or so in regards to response and causes clock-in/clock-out issues. The website is just too slow due to the new scripting measures you implemented and it needs to be optimized. Used to be able to login and clock-in in less than 15 seconds, now it’s WAY more than that, no matter how fast the user is. Ridiculous! Fix it! Also, on the Time & Attendance tab, when you have more than one shift in the same day (after lunch portion of the day and clocking out for the day), it takes the shift total and adds it to the today’s total and obviously that’s not right. This defect was introduced a few weeks ago during your last few update to the system. Clearly someone made a coding mistake! I know it’s an error because if you go to another tab and then back to T&A, the today’s total is correct then. This wasn’t an issue before your most recent changes. Whomever has been working on the website to implement new things is braking basic functionality due to lack of experience. You need better coders. Today’s total is always increasing, it doesn’t need to add the shift total into it when you clock out, it was already inclusive of it!
STOP constantly asking to reverify devices every couple of weeks!!! Both via app and on your website (which now absolutely drags trying to bring up the login page). It’s not necessary for you to expire the verification cookie ALL THE TIME!!!!
Terrible customer service 2/5
Their is no true customer service with this company as a employer I have been trying to access my pay stubs for 2full weeks and still don’t have access the so called live agents just stop responding out of no where, they say they sent updated codes for me to reset my password then once I get to the screen for a code it doesn’t work.
Bad app don’t use 1/5
You can be at work and it will clock u out and don’t be that guy that they send for errands or to get parts for because it will clock u out overall this app is bad
Update for the iPhone will be great. Menu button way up behind the time and profile up behind battery really not centered
Sign in button not functional 1/5
All of a sudden sign in button is no longer functional, Face ID not functioning there is no way to log in via the application
Still can’t view time & attendance 1/5
Restricting users from viewing their time & attendance makes no sense at all. I’m sure I’m not over estimating that 100% of this apps users do so on a mobile device. Forcing users to view their hours on a desktop is crazy to say the least.
Take very high fees for transfer 1/5
I haven’t worked with the company that used this Paychex situation for a couple years and wanted to have my plan rolled over. They charge really high fees to do this.
Worst app for payroll 1/5
Spend more time trying to get this app to get me the important information than working a full time job.
I truly hate this app and going to find a new job that doesn’t use this app.
This a great app & convenient for me.
Small business friendly 4/5
This app is an 1099 tax preparer dream. Very convenient for documents.
THIS COMPANY AS A WHOLE NEEDS NEW EMPLOYEES 1/5
I’m so tired of calling this place especially and being meet with disrespectful tones in voicing and the understanding to NOT understand anything you speak about when you call. Being in the phone with some one from this place is a headache and a waste of time in the long run. There is a very strong misunderstanding between dialogue during these calls. And please don’t ask for a supervisor, I’ve been hung up on about 3 times just for asking.
Can not fix a bad punch and vanity punch in or out from app. Not impressed with the rest because there isn't much.
Paycheck App 5/5
By Herbie fox
I love the Paycheck app, very easy to use!
NOT 2 BAD 5/5
@first didn’t like it however, after so many try outs as far as the company I work for they have different apps for their patrol system & base on my experiences this one is the best. Easy to request times off and easy to monitor your hours or money. Hehe
Customer Service 2/5
Really terrible customer service for employees. They give you a number to call that only tells you to chat on the app. Then there is a robot that has no idea what you are talking about and when you ask for a live agent you get no one. I want to talk to a live person. Terrible
By shausj fjslsj
Absolutely the worst app I’ve ever used in any job. Missing my hours here and there, crashing, and allaying having some tech difficulties. Will be talking with my boss to switch from this joke of a company.
Separate regular pay and bonuses 3/5
It would be nice to separate bonus from wages to see the difference
Update Messed Things Up 1/5
After the update loadings times have become unbearable. 5min waiting times for the clock in clock out buttons to pop up mess with people’s money and time. Please fix
Great app with accurate information!
Terrible Clock in and outs 1/5
By David Arreola Jr
The system when clocking in and out is so janky. Half the time my clocks don’t register to where I have to constantly ask my general manager to fix my clock ins. Waste of my time and my general managers time, no consistency.
They are a bunch of thieves 1/5
They add deductions for benefits that are not granted or informed without previous approval.
They never pick up phone calls. Horrible customer services, employers and employees beware, these guys are crooked.
Just spins any business should have their head examined before they go with this product
Very slow loading 1/5
To echo the other recent reviews, with the most recent update the app is taking forever to load, causing myself and my co-workers to all be clocking in 4-6 minutes late every single day.
It seems to only be an issue with the Apple users.
App not working 1/5
The app seems to have stopped working as it just continues to load and I’m never able to login
It’s slow and always having maintenance issues.
The app rarely works 1/5
I use this app daily to clock in for work, 2 of 5 days the app isn’t working. It doesn’t work inside my place of work, I have to go outside the building to even have a chance the app works. I know this is a commonly used app by many companies, why the other reviews are so positive, I honestly have no clue.
horrible app. 1/5
The app never opens first try with face ID and constantly needs to send phone verification.
Works 20% of the time 2/5
I’m so baffled on how this app has 4.8 stars. I’ve had the misfortune of having to use this app for the last two years and it continues to disappoint. The issue with this app is that it rarely opens or logs you in the first time. Meaning almost every day you have to close and open until it works. In a 5 day work week 1-2 days the app will without issue. Also, this is not a Wi-Fi or service issue as I’ve attempted with and without Wi-Fi and in different locations. In short the app usually functions fine IF you can login which you can consistently not do.
worthless app never opens 1/5
i can never clock in or out cause the app never opens, right now i have tried for 15 min to open the app and nothing but it trys to load and crashes.. pathetic
Doesn’t deserve one star 1/5
By sephora, here I come
This is the worst app I’ve ever used. It never works! It takes forever to load and sometimes never does. It’s not easy to navigate. And so many of the 5-star reviews are clearly fake.
Painfully Slow 1/5
By Rick Stoney
Slow log in. Like a literal 2-3 minutes with good Wi-Fi/connection. All convenience of an app is thrown out the window when it takes so long to load, it would be easier to just turn on a computer, download a new web browser, install anti-virus, then go to the Paychex website and log in there. Not to mention the security codes sent to me multiple times a day because the app never recognizes the phone I sign in on every day.
All the updates 3/5
With all the updates you think be easier to log on to clock in and out. All my co workers and I have issues with the app. Some times it works other times it doesn’t. Just sits and spins. By time you get logged in your late for work.
Fantastic App 5/5
Quick and easy to review my pay stubs.
Very cool 5/5
By jay lever
Always be able to check out Hours and pay I really appreciate that this app takes care of it with out me Stressing
Often does not work 2/5
Please don’t think that you will be able to clock in and out as needed. The app is often very slow to open and will sometimes not open at all. It can be a frustrating way to try to start the workday.
Just ok. Could be much better 2/5
Face ID hasn’t worked for at least 3 years now.
Great App! 5/5
This is a great app, I can find what I need so easily and get exactly what I’m looking for without having to search all over the place. In my opinion it’s very well laid out. Thanks for saving me time and frustration.
By psych nurse terri
Once you know how to use it is Easy and convenient.👍
Great app! 4/5
By hello alexus
Wish could see pay a day earlier
Constantly have to have my hours adjusted 2/5
There is neither a confirmation when you press a button nor a cancel button, so if I am starting my break and my finger accidentally touches “begin meal” the whole shift is messed up because it thinks I am taking a lunch and there is no way to fix it except to email my manager.
Great App 5/5
By de provecho
Lack of UI/ Widget makes its competitors shine 3/5
Between their competition QB who has a widget, smoother sign in and simple clock in, Paychex is rather clunky, with it always defaulting to the page of my former company, whom I am not actively employed with, it takes more time to clock in than is really necessary in my opinion, and managing time cards and issues is not intuitive, can’t even leave a note on a time slip for management, instead we are instructed to contact our managers. Which seems to defeat the purpose of an app to manage all this in the first place
Paychex Flex 5/5
The Paychex app is very educational and informational pertaining to my job as a whole. I can see and print my check stubs I can also change my direct deposit information without the hassle of going thru HR or bothering my very very busy boss
Easy to use! 5/5
User friendly and the app works great!