Difficult to navigate 2/5
Need to make easier to find balance, available credit, etc. On the lower end of user friendly apps.
Love it 5/5
Very easy and secure!
Outstanding services 5/5
By Fajardo PR
I almost 14 yrs. with Paypal and it’s a good financial tool to use it. No problem transferring, sending or paying money. Very useful and easy friendly system. I recommend it.
No one eve available 2/5
Cannot transfer money to my back there is always an issue. And you can’t get a hold of any customer service agents at all to help u fix it.
I HATE THEM 1/5
They are so ridiculous it makes no sense! I go to sleep and at 2 am I see someone took my last $10 out my account! Like I can’t even feed my child when they wake up!!! Like are you serious and you get the run around and so many links to the point it’s frustrating I’m tired of their scamming
Someone has hacked into my bank account through paypal. I tried calling, but they cannot take care of my issue on the phone. I needed to send them a message. I sent them a message. I tried to explain that someone other than me tapped into my account, added a phone number and two prepaid cards to my account. No email as of yet. The message center is automated, so putting my information in there was useless. More money was taken out of my account before I had to cancel my bank account. For emergencies like this, payday needs emergency customer service. I thought PayPal was safe, but it is not.
Always reliable 5/5
PayPal has always been a reliable method of payment. This and ApplePay are the ones I trust the most.
Safest money app out there 5/5
I’ve had PayPal for more than 10 years and haven’t had any issues arise. The best safest up to move money around or say to a friend or family out there. My only complaint would be that double dipping if you happen to see on eBay, PayPal also gets a cut.
By Spazzo :)
Awful customer service - both online (social media) and phone. They constantly pass me off to different reps and disconnect my calls. I tell them my issue and they give me some pre-written statement that has nothing to do with my issue. The “live chat” option on their website via my account always says that it isn’t “equipped or trained” to handle my needs. I would 100% never recommend PayPal to anyone.
Got my PayPal card scammed 4/5
Got my card scammed, has to jump in and out of hoops to fix my account. But eventually PayPal came through.
Not useful as advertised 1/5
PayPal states that they are useful for everyone globally but really they aren’t especially for countries outside major continents. They allow credit card user from the West Indies to send money but they won’t allow you to receive because unlike US-based banks they don’t have routing numbers. For a payment exchange giant I find their service in this aspect to be very poor.
Fees are insanely high 1/5
PayPal’s fees are insanely high compared to their competitors like Cash App and Venmo. Such a bummer. Get with the times!
PayPal is great!!! 5/5
PayPal is the best!!! Customer service is great too!!! Handled an issue for me in only a few minutes!!!
Unauthorized users 1/5
Still trying to get money back. Address is clearly different
Payment holds 4/5
Really rough selling using PayPal . They hold my funds and it’s been 6 months and I’ve had about 40 good transactions and about $10,000 In sales . Still putting holds on my payments
Always Protected 5/5
PayPal is the only way to insure you get the products you order or you get your money back
Terrible customer service 2/5
I rated 2 stars only because I have been with PayPal for my purchases in the past. Previously if I had an issue with a vendor for refund it would be resolved immediately. As of today .. I am still getting the run around for my refund since July. I am worried I will never get my refund! Chat customer service reps are only available. It’s always a different rep and I have to repeat the issue over again. I think I may contact the BBB
Terrible Customer Service 1/5
I am unable to get a person to talk to in customer service. All of a sudden I am unable to transfer money from my PayPal to my bank account. This company is going to lose there way to Square if they don’t improve fast. Such a great company heading on the wrong part now.
Awesome App 5/5
By The Spiritual Warrior
Fast and secure transactions
Problem resolution issues 3/5
By tricky programmer
Had one issue to resolve with PayPal but, had multiple different people working on the issue. Unfortunately it came down to having to file with the Better Business Bureau to actually get any action in a progressive way taken care of. Money was refunded to me but out of all of this, had to laugh when they sent me the address of the seller written in Chinese. Don’t understand Mandarin. Problem was fixed money was returned and I was happy. Buyer beware especially when it comes from China.
So many issues with PayPal 1/5
By favo1974in the hood rat stuff
Over and over this company has been so negligent with my information. Missing money transfer of funds. Impossible to get ahold of representative to talk to you and review.
Unreal. Canceling acct
HORRIBLE SERVICE IN CONNECTION WITH EBAY 1/5
This is HORRIBLE SERVICE WHILE BEING FORCED TO ACCEPT ONLY PAYPAL WHILE WORKING WITH EBAY!!!!
WE SOLD SOME STAFF THROUGH EBAY, CUSTOMER PAID WITH PAYPAL!!!
PAYPAL KEPT MY PAYMENT ON HOLD AND RETURNED MONEY TO EBAY BUYER EVEN THOUGH IT SAID WE DO NOT ACCEPT RETURNS!!!!!!!EBAY BUYER CLEARLY HAS A CHANCE TO SEE WHAT THEY ARE BUYING!!!!
NOW WE LOST OUR MERCHANDISE AND LOST OUR MONEY!!!! HORRIBLE HORRIBLE CUSTOMER SERVICE!!!!
Easy to use 5/5
Great app. Easy to use & love the bill pay & record keeping
Unauthorized transfer of money 1/5
By Aug C
2 times I had an unauthorized transfer of $1000.00 for a total of $2000.00. Then try getting in touch with them... good luck!!!!!
Can’t do without it 5/5
I depend on it daily. Incredibly easy to use and is top shelf software
Excelente servicio para enviar dinero seguro lo recomiendo
Go With PayPal 5/5
No matter if it PP Credit or their MC this is the most detailed, clear and easy web sites ever! I’ve had PayPal forever but never a CC or Credit and I’ve should have done it much sooner. You can do so much with PayPal and in so many locations or online. I wish they were a bank everything I have would be with PayPal!
PayPal helped destroy my life and savings 1/5
By jennifer forsythe
PayPal is the worst they froze my account after I received my back unemployment money saying it was fraudulent activity that large of an amount. I couldn’t pay my rent now live in my car after being layed off from my job due to corona. PayPal has now helped to make my life not worth living everyday I wake up and wonder should I end it or will PayPal finally call me and release my funds and is it even worth going through another day in this miserable state. DONT USE PAYPAL CLOSE YOUR ACCOUNT AND FIND SOMEWHERE ELSE!
By muy buena aliexpress
I love so much
My Review 5/5
I love PayPal before it was bill me later so I’ve had it for awhile it’s convenient
PayPal Trust 5/5
I’ve been with PayPal for years. The biggest reason is that I trust them with all my transactions. I’m in the process of switching over one of my direct deposits. They are so versatile and I like that control of my funds.
MONEY ON HOLD DOWNRATES IT 2/5
I been waiting 15 days to get my money off hold and still nothing
Not customer friendly 2/5
By loyal sprouts customer
I purchased a product online and used PayPal. It turned out to be a scam, the product was not usable and certainly not as advertised. I requested a refund and went through a lengthy chain of communication over several weeks with PayPal. Each interaction was with a new person so it was like starting over each time. I got promises of a refund then they said I needed to send pictures as proof the product was no good. Then they said I needed to file a report with the FBI. And they terminated the complaint because I didn’t respond quickly enough. In looking at the PayPal online community, there around 130 other PayPal customers with similar complaints about this same seller, yet PayPal continued to allow them as a vendor. I had to go through my credit card company to request a refund, I sent pictures and an explanation one time to Chase Visa and out of the blue, PayPal notified me that they had changed the account to refund my money. I am rating 2 stars because I did get the refund, it was exhausting and only after I complained to Chase did I get any resolution. Love Chase! Lesson learned, PayPal is not my friend or advocate and I will never use it to purchase from a new seller.
Had some issues transferring money to bank. It’s asked me a few times to do a deposit. Customer said my account wasted active. Some odd things and some how some one got a hold of my information and charged me for an Airbnb
Love it 5/5
I have used it for years and have never had a problem with it. No complaints
Miss Chesapeake Charters 5/5
By Big Bruce Jr.
Capt. Rick went out of his way to make sure we caught fish! And First Mate Vernon was the best!
The best 5/5
I’ve been with PayPal for ever, I trust them
I am getting random notifications that I sending money for things I didn’t pay for and I have no way of canceling it
Used to Like and Respect this App... 1/5
Until they wouldn’t allow me to change my name after getting married. They require you to blindly upload your marriage license and a government issued ID into their system before they will allow you to change your name. However, a military ID isn’t a sufficient enough form.
There is no security or peace of mind knowing where these documents are going or who is seeing them.
Dislike the fee 5/5
I do not like the fact that I am charged a fee when I send money
Will not work 1/5
I have 160$ in my account but it won’t let me transfer money to my bank
It’s wack 1/5
I had money on this app and can never get through customer service it’s lame and don’t recommend it my account is limitation and can’t access any of my money do not get this app!
Phone service is not good. 3/5
By Lisa Dylan
I can’t talk to a real person and my problem is too complicated to use PayPals website. They say they are short of service help because of the corona Virus. I have an idea. Hire some more people. BLM needs something to do than terrorize. Get them to work at minimum wage. Tax them really good too for all the destruction they have caused. If you don’t want a terrorist working for you then there are some really good police officers who need temporary jobs.
It’s great when it allows you 3/5
My account is limited because of all the transactions that I do.
Good app 5/5
Really good app
Customer service 1/5
I feel like I am not being helped as best as I should be.