Great app but needs IOS 15 bug fix 4/5
Usually a great app but needs an update for ios 15. The app cannot find the machines
Will no longer connect to machines 1/5
I am connected to the internet and the machines are no longer being recognized by the app. I’ve already put all of my laundry and soap in the machine. What is going on?!?!
Only worked one time 2/5
I was able to do 2 wash loads and 1 dry. After that it would not connect to the machine. I received an error message every time I tried to use it. Disable by machine or already in use. Wasted detergent because I couldn’t get it to connect
Broken on iOS 15 1/5
The app is unable to find machines while running on iOS 15.
No connection so useless 1/5
By Dice ninja123456789
Do not use this app. It does not connect. Added funds payed a small fee very acceptable then no connection and no way to get ahold of a human other than email. Was not resolved by the time I left my hotel now I just want my funds back and to delete this forsaken app. Also some false advertising as the first load was advertised as free then the app does not recognize the QR code machines code etc.
This app is a great idea but it’s not executed correctly. Wish all the “5 star ratings “ were true.
I want my money back 1/5
The machine wouldn’t give me my change back, then when trying to contact support through the app it said I didn’t have an email set up. It’d be nice to pay with both cash and card ....
Unable to do laundry 1/5
This app is used for the laundry machines in our apartment building and I loaded $25 in when I first moved here. After I’d already spent this money I discovered that the app was too buggy to start any of the machines. I figured because the app was recently updated it was a new bug and would be quickly fixed, but it’s been weeks without a fix and everyone in my building has had to use quarters when the app already took our money.
By mike v 1230
Trash, your system is broken. At every angle there a dead end. If you can’t maintain it don’t have it. A coin already works.
The idea sounds great, implementation is poor 2/5
It took me half an hour to figure out how to pay with this app.
When trying to add $ to my account, it wouldn’t take the payment - I tried several cards and Apple Pay.
Finally, after I filled out my name, email address and phone number in my account settings, it took the payment.
How am I supposed to know that it wouldn’t take it without my info?
Today I started washer and paid for the cycle with the app. The status showed that it completed the cycle. I went to the washer - it still has 9 mins to go.
Crappy app, I’m only using it because I have no other way to pay for the washer / dryer I my apt building. Would’ve never used it otherwise
App charge me double for Washing service. I ask for a refund several times. And I give them my history when they charge me extra time for service.
I never get refund back.
They are not good cooperative when they do a mistake and need to pay back for their mistake.
Worst app 1/5
By Sammie slamma
I still have money on this app and I have not been able to use it for the last three months because it says “sign in error”. so I can’t even access the money that I’ve already put onto my account. So frustrating!! I need a refund now
Among the worst apps I have
Inability to contact support 1/5
By OSX Yosemity Sam
My app logged me out and because i have a new phone number, all my money got taken. They have no contact phone number. Guess they needed 25 bucks more than i did
Best thing since Cake 5/5
No longer do I have to go to the bank for quarters. Apply Money to the app find your machine and slide. Saves time and make my life just a bit easier
No consistency 1/5
The app wouldn’t connect the second time I tried to use it, and then the only machines it recognized as “available” were actually in use. Quarters don’t fail the way this app does. If I could give zero stars I would.
Won’t fund my account and can’t find machines 2/5
I am having problems with the app finding the machines and now it won’t let me fund my account. My clothes are just sitting in the washer covered in detergent.
I never write reviews cuz I don’t care that much lol but this is a genius app. 🙃
Push notification spam 1/5
Asks every time I use the app to send push notifications
iPhone issues 1/5
I can only use my old android to use this app. For some reason it won’t work on my new iPhone. I have the most updated version on my iPhone.
Great Customer service! 5/5
I briefly used the app (as we were temporarily without our own washer/dryer and I had to go to the laundromat). The app was pretty easy to use, and I was glad I didn’t have to deal with quarters. When I was done with the app, I requested my balance to be refunded. The customer service was polite and replied within ONE minute. I wish I could use and support this app more than I did.
Just a Loan Scam 1/5
Although this may seem convenient, nothing in life is free. This app basically provides the developers interest free loans with your hard earned money. You get nothing in return except a timer you don’t need and the convince of not having to carry your your wallet. I will keep my money invested and forget this app.
Great app 5/5
Fast and easy to use
Customer service is superb
They steal your money more than anything 1/5
We’ve had this app applied to the washing and drying machines in my apartment building and there literally hasn’t been a SINGLE time where I haven’t had to request a refund cause it didn’t connect to the appliance. I’m sick of getting my money stolen. It’s more effective to go to the back and get coins than to use this p.o.s. App
Your dam link is not working to get me onto mine. It still has money on it. I will get a lawyer to get my money back!
I like the app but it toke my money 4/5
By coca cola 08
I’ve been using this app since the quarters weren’t being made. I think sometime in December 2020. It’s easy to use and it lets Yk when the washing machine are over with your clothes. But the more I’ve used this app the more annoyed I get about how it logs me out if I don’t use it for a long time. Last week I put about 20 dollars into the app because I was going to have a lot to wash. And at the end of the day I was left with about ten dollars. Today im trying to wash because it’s going to be a new week. I opened the app and it said “$0.00” winch I was very confused because it just toke away my money that I wasn’t using. This isn’t the first time that this has happened. And I’m getting tired. I don’t think I’m going to continue using this app. Please fix this for others to not have the same problem with. 😒
THE WORST APP IVE EVER USED AND THE CUSTOMER SERVICE IS WORSE. 1/5
Was told by a phone rep that the service was down, an email rep said it was working normally. Still unable to log into my account after contacting them numerous times. Won’t give me a refund. Don’t use this app unless you have no other options.
Slow and servers frequently down. 1/5
By wet laundry123
App is slow, frequently crashes and is unable to log in, does not connect to local machine 50% of time, servers down way to often to be usable. Do not use this. Bring quarters.
By disappointed tree
Would rather use coins; fix your system so they’re not going down when people need to use the machines they’re connected to
NOT WORKING 1/5
Your app is DOWN I cannot wash my laundry. Nobody will explain when or why. I need to wash my clothes for WORK so I am not STINKY and covered in children’s BOOGERS 🙄
Does not connect to server 1/5
My building has had these machines for 2 years. And I continue to have trouble (probably every other time I do laundry) connecting to machine. Yes, I am on Bluetooth and have internet connection. Yes I turn my phone off and on again. And yes I have even unplugged the machine in hopes of resetting the connection. I would not recommend this app.
App never works! 1/5
This app works 10% of the time. 90% of time you “can’t reach the network”. Very frustrating. Please fix it! Sam problem for both: apple and Samsung.
PayRange Laundry 1/5
I set all my clothes in the dryer and poured soap on them then I opened up the app to pay and received an error now I’m stuck with a washer full of soaped up clothes that I can’t pay for terrible service
Good idea when it works 1/5
Very convenient to not have to look for quarters to wash but all that goes away when you put you money on the app get your clothes in the wash and the app won’t work not just me everyone washing at the time is having an issue so it’s no longer convenient it’s a pain to have to go find quarters I can’t just run to the store because all my wash money is on the app.
Doesn’t even work anymore 1/5
In college, the only way the washers and dryers work is through this app. Had about 20$ or so loaded on it from last semester, came in to use it on my first weekend back, it can’t even log me in. Trouble shooting is worthless, can’t even contact help because the site won’t load. I even went back to my dorm and used a speed test to see if it was a bad connection, and nope! 50mb per second. I can literally no longer do my laundry on campus because of this app. How nice.
Terrible service and product 1/5
I have had nothing but problems both with the machines themselves and this app. It’s always a 50/50 chance whether or not the app will connect to the machine and half the time the machines timer is broken and doesn’t run a full cycle. And when those two things do work, then the app is usually glitchy and I can’t even start a load of laundry. I wish I wasn’t forced to use these machines since these are the only machines available in my apartment complex. PLEASE MAKE A BETTER PRODUCT.
Keep an eye on your account they take more money then they tell you. It isn’t consistent but I’ve done the math repeatedly and on a number of occasions the balance wasn’t right. When I tried getting ahold of anyone to tell them they just blew me off.
Horrible customer service. The app is a rip off 1/5
I cannot figure out how there are so many good reviews for this app. It’s the first time were using it and it’s really annoying as F. So we pay for extra for time on the washer and dryer and the washer and dryer does not recognize it from the App so to keep putting more and more in which just means that our moneys being ripped off. Then we have to finish up the amount that we put on the app so we never have to use it again. But the scammy thing is we get to pay double for each load we want to do that we don’t want to pay double for each other we want to do!!! Customer service has been the worst. We will never use this crap rip off app again!!!!!!!!!
Can no longer see timers 1/5
Not sure what changed, but now I can no longer see timers to know when my laundry is finished, this app used to work flawlessly.
Useless garbage 1/5
Does not work on iPhone 12. Sign up process involves endless getting locked out and reset and the process is a total pain.
By the time I finished even getting logged in I could have ran to the store and got a roll of quarters. I don’t know how it got this horrible in such short time.
So easy to use 5/5
Love this app. No longer needing change for your laundry machine makes life a lot easier.
Doesn’t work in apartment complex 1/5
Have a preset time or have a manual way of entering the washer/dryer. Phones can’t connect to your servers when cell service is bad…
Great App BUT 1/5
It stole $4 after kicking me out of my account. Be it a dollar or a bag, taking is taking so 1 star. Other than that it works okay and can be a bit slow when needed to not be.
I‘m a chinese 3/5
Downloading the app took me about 2 hours(I'ts too complex to describe the difficulty I met). In addition, I need simplified chinese, please.
App charges you twice to get a machine to work. Three times I have paid twice on a single machine. This company has no shame.
Bluetooth Not Connect 1/5
Question If My Bluetooth Is On And It’s Not Connecting to the machine what can I do to make it connect
Cool idea 2/5
Bluetooth on machines needs to be better for users that doesn’t have great service or the WiFi doesn’t reach to where the machines are.
App is hacked 1/5
By A Lost Human Thanks To Waze
This app is hacked. Credit card info is stolen when entered into their system and there is zero protection for customers. Do better.
Simply doesn’t work. It takes me 15 minutes to do something that should take 30 seconds. I have to try (doing the exact same thing) a thousand times until it decides to work. And just for reference, I’m not some 85 yo grandma who’s used to doing things the old way and gets confused by apps, I’m 30 and use apps for everything.
It’s a trick 1/5
By Ingmar Birdman
They use false offers of a free first purchase to lure you in, then when the machine charges you they will will not rectify.