Will not refund 1/5
By Uncle Daddy 785
They changed vending machines at my work. PayRange will not refund my balance even though there aren’t any machines to use it on.
Another way to abuse the public 1/5
By eternal perspective
The first time i have ever seen this system is at a hotel, the most this hotel brand has ever charged me for a washer was $2.25 and less for the dryer. Now with this system in place they want $4 for the washer and $4 for the dryer. I was going to use it because it states the first purchase is free with signing up, no such option was visible, at least without funding my account, the only numeric options/amounts are more than i need and would charge an extra fee for the lesser, incorrect amounts. I will wash my clothes at the next hotel and never stay at this hotel again.
fix the slide to pay 1/5
my goodness do you guys even test the app before you use it. took me TEN MINUTES to slide to pay.
Fix this app! 1/5
PLEASE PLEASE PLEASE FIX THE SLIDE TO PAY OPTION!!! It never slides over and I always have to exit the app to get it to work. PLEASE!!!!!!!!!!
Doesn’t take a single method of payment. Declines every card I give it no matter how much money it holds. Would give it 0 out of 5 but that’s not an option…
DO NOT DOWNLOAD THIS APP!!!!!!!!!
I HATE IT 1/5
This is the dumbest freaking app ever made. I’m forced to use it because my apartment complex decided to cover the coin slot with epoxy. It just steals your money without starting the machine. On top of it, you’re forced to email them if you want a refund or are having issues. It’s the most inconvenient garbage ever
MACHINES ALWAYS SAY UNREACHABLE 1/5
By FIX NOW PLEASE!!:
So beyond frustrated. This app continues to say machines are in use when they are not. Useless !!
I loaded $10 onto my account and each time my device tried to connect via Bluetooth, I was charged a dollar. My balance was $6 before I realized I was even being charged. Do NOT use this app!!!!!!!
Bugs to be fixed 4/5
The app works as advertised for the most part. It has a bug where it does not communicate the wash setting to the washer properly. I will pay $12 on the app for hot water/heavy duty wash but it still leaves a balance due of $1 when I make that selection on the unit itself. 5 times I lost out on $1 because I used this app instead of cash. I contacted the developer the first time it happened and was quickly issued a credit back to my account with no issues but that is the only washer I use because of its size and it is too much of a hassle to contact them every time that happens.
Waste of Money 1/5
Our apartment management is forcing this app on us if we want to do laundry. As others have mentioned, the way the payment system works ensures that the app will always have some of YOUR money in THEIR wallet, and you can't get it refunded. You can't customize a payment amount with cents without being charged MORE money. I have to make every quarter count in my budget and I refuse waste it by handing it over to this company so that I can use their app. I'll wash somewhere that has a better system or just takes quarters.
By Ms Tsouris
It’s ok if it actually picks up the machines it’s supposed to read. I wanted to just put $10.00 on my card and when I swiped that button it immediately bought me $25.00 worth of laundry use. I’m sorry, but that just stinks. You reached into my funds way too quickly, that’s shady. I am old and don’t see the use or call for blue tooth when it’s just laundry. So I had to go to the 5th floor of this hotel but I’m on the 4th floor where only one machine out of 3 were available. When I went to the 5th floor 2 out of those 3 machines showed on your app. So I was fortunate enough to be able to do my 2 small loads of wash. It’s annoying and marginally the contract holders of this app are shaking you down with your own credit card.
By Sterleens dad
Wouldn’t let me use my last 3 bucks!
Pure garbage 1/5
By Emmy Dee(();:5($
I cannot for the life of me understand all of the high ratings on this garbage app. My apartment complex started making us use this and long story short I do my laundry at the laundromat down the street now. Utter trash.
Slide to pay buggy 1/5
Every time I slide to pay it takes like 10 swipes for it to work. I confirmed this with several others who also use the app in the laundry room. Please fix.
Glitchy! Hard to make it work 2/5
Would be so convenient! Glitchy through. Almost every time I’ve use this app in the last 2 weeks I’ve had it it has been very hard to get the slider to slide to start the machine. Each time I’ve had to ask other people to try to slide it. They each have had problems with it often, too. One recommends using quarters instead of the app. Having to do that would really be a shame when this app could be so good!
Glitches & uses your money 2/5
This app will glitch when you're paying, select a different machine, then "pay" it and the machine doesn't even end up starting. It'll freeze, I'll close it and when I open it back up it spent a dollar. I know its "just a dollar" but I really wish it wouldn't do that with my laundy money.
Taking and holding your money and paying no interest 2/5
The way this company sets up a wallet is intentional. Rather than make a charge for the exact amount, you fill a wallet. The smallest amount you can add is $5.00. So if you have a $2.75 load of laundry you have to leave that $2.25 in the wallet until next time.
I saw this app for the first time yesterday when I went to buy a pack of smokes at my neighborhood bar. I was bummed - instead of just putting money or my credit card in, it took several minutes to dl the app (in a slow cell spot), go through the whole rigaramole to validate and provide a payment method, and then find that I have to leave $3.50 in my wallet
That’s $$ that they have, that they don’t pay interest on. Imagine how many hundreds of thousands of $$ linger like that in their wallets - and what they can do with it by funding short-term, high interest rate loans, for example.
So, two stars because I eventually got my smokes, but only two due to the predatory nature of their wallet system
This app stole money from me 1/5
This is my first time using this app, I downloaded it and funded 10 dollars to my account. I did one load for $2.25 in the washer and when I went to change it to the dryer the dryer wouldn’t start. I check to see why and it says no funds left. I should have had 7.75 left but all the money was gone. Even though the transactions are clearly stated in the “view transactions” tab. Very unreliable.
Took my money but didn’t work 1/5
Local laundromat had advertisement to use this app to pay for wash machine. I downloaded the app and paid, but the machine never started. There is a way to report a problem but no response so far. I have wasted $15 on washing machines that didn’t start, and another $5 through the mandatory pre-load payment feature. Avoid!
THEY STEAL MY MONEY 1/5
DID A REFOUND AND NEVER GOT IT. COSTUMER SERVICE MAKE YOU WAIT FOR 5 minutes to tell you to say your email and never send you nothing. DO NOT RECOMMEND.
Good Tool, Bad System 2/5
This app is great for laundry day and makes it super simple to just tap and go, but wow if they don’t make everything regarding your account difficult.
I noticed I had rewards and needed to redeem them, but in order to do that I need to verify my phone number. Should be easy, except I accidentally put in the wrong phone number earlier, and now that one is saved and I can’t change it without contacting support. I should just be able to change it and verify it no problem.
On top of that I tried to just delete my account, but when I tried it said I had no emails attached which is really odd considering I need an email to even create an account. It’s bizarre to me how buggy the system is and how little room there is to correct user errors. Please fix this
Useless App I Don’t know why they made this before was Good 1/5
They just cancel all way of paying the washing machines!!🥲, now we are forced to use this app and I already see some flaws if I’m being realistic here! They pay you twice for what you just request once, and I already heard story from my neighbors how they can’t get there money back cause they just take it from our credit card. Now it hasn’t happen to me yet but I’m trying my best no to be the next victim 💀 so I just delete my credit card when I stop using it and if I need again for the next Laundry day I’ll add it back!!. But again useless app I think using the card was just way better cause you can just refill it by adding money and if you lost it you could just buy a new and refill it for the longterm. Honestly idk why they HATING on this refiller cards. I just see that this app is just gonna get so many calls of like where is money🤨 but they just gonna ignore cause it gonna be too much. Plus this points stink get $3 for free just pay out machines till 47 days until you get to 100 point like, only 47😀 shouldn’t it be long term since this “app” is gonna be use so much?. Also check out the 1 star reviews they are so many😭😭😭😂😂😂
At the end of the day I think this whole “app” is hilarious 😆 I can’t believe it exist if you plan to make this app do better that’s all hope this helps you and I can’t believe I wrote so much.❤️❤️❤️
good luck getting your money back 1/5
All the machines in the laundromat on campus were switched to payrange, so this app was the only way I could do laundry. Now that I don’t live there anymore they won’t refund the amount left in my account. I contacted customer service and they refused, the instructions in the app said all account balances would be refunded if I deactivated my account but it hasn’t showed up yet and I haven’t received an email or a notification that says it’s being sent back to me, I have a feeling I won’t be getting my money back.
Terrible Refunds 1/5
By dirty clothes no money
The app isn’t connected to the laundry servicers and it is super hard to get a refund.
It’s okay 4/5
Quarters are better but here we are
Good app and good service 5/5
My apartment complex changed to this app a little bit ago, and it has been a good experience thus far. A couple washing machines I used didn’t work properly and I contacted PayRange to ask for a reimbursement and their service was very smooth and quick to reimburse me. The app is easy to use and very straight forward.
Hot garbage 1/5
App is terrible stole my money doesn’t work right
Too buggy to be useful 2/5
I had to download this app as it was the only way to use the laundry machines in my apartment. I detest the “slide to pay” button that keeps getting stuck or won’t load unless you slide it unreasonably fast. I also think it has communication problems with the machines because on multiple occasions I’ll pay for a cycle and only some of the money will actually transfer to the machine. I’d rather just use quarters at this point.
almost perfect 4/5
app is great and makes washing super convenient, only problem i have is the “slide to pay” feature is unresponsive most of the time for me. i try to slide but it stops following my finger halfway through the slide. please fix the responsiveness of the payment feature, or give an option to turn it off and have a “pay now” button instead. I have and iphone 14 Pro Max so it’s not that my phone is older and outdated.
Ads galore 1/5
I just want to pay for laundry, not see lottery ads 🤦🏻♂️
Was ok now it’s not 1/5
I use PayRange for laundry in my apartment building. Worked great at first but I stopped getting notifications of when laundry is done. Went to see what was wrong in my notifications and this app has disappeared in the menu! Hope it can be fixed soon. Edit: changed rating to one star. Customer service not helpful at all and this app sorely needs an update.
Works fine but notifications are impossible to figure out 2/5
My apartment building switched to PayRange electronic payments a while ago. It gets the job done and it’s nice to not have to bring my card every time I need to wash, but for some reason I’ve never been able to turn on notifications through my settings. The marketplace is a scam and your email gets flooded with ads and bogus offers, it’s pretty impossible to get credits unless you want to download a bunch of weird gaming apps. I did an offer once and never got the credit to my account which was annoying because I spent a good hour or two figuring it out.
In general, it’s fine. But overall, could be better. 🤷🏻♀️
By refund me eddie yang
The app is convenient however they don’t let you refund money after 90 days which makes no sense since it’s your money. Jen P from customer service hates her life and should be fired. Her customer service is terrible and she just sends stock messages. Pay Range please fire her. Erica B is more professional but they still could not refund me my money.
App is useless 1/5
App doe not work or it’s poorly implemented.
Doesnt work 1/5
By Jonatan Wilder
The app wont connect to my washer, and the 1800 number says I’m calling after hours at 10:15am PST. I’d be better off washing with coins…
Dark Mode and Rotate back to Horizontal iPad Pro. 1/5
Please work on rotate back to Horizontal because of iPad Pro.
work on Dark Mode please. I hate too bright light mode hurt my eyes I have deaf and blind (Low vision)
Inept Technology 1/5
Who would actually rate an app like this 5 stars? LOL. It doesn’t work and they try to skirt any/all responsibility by “not owning the machines.”
GARBAGE APP 1/5
Don’t waste your time or energy. Sign up was impossible because of the selfie portion. I tried four times and was unsuccessful every time. Go to the gas station if you can. I do a lot of new apps. First time ever that I’ve experienced this kind of aggravation.
My app turns blank? Black? What’s going on got clothes in the dryer😣☹️ 1/5
By nancy F. H.
Terrible app 1/5
Works probably 15% of the time at best. F this app.
Easy to use, a potent app, almost instant customer support! 5/5
A very good user experience!
User friendly 3/5
This app is very user-friendly. However, after last update, I do not get notified when my laundries done anymore.
No refund ? Hasn’t even been 90 days 1/5
Horrible customer service as they claim they can’t refund my money into my account yet it hasn’t been the 90 days yet. Request made today. Last transaction was made 10/22/22 meaning I still have days left. Also the making you prepay to use is honestly just so they can do this to people.
Doesn’t Work…. 2/5
Unless I have over &10.00 stored on my card. Come on! This is my last time doing laundry at this location while on vacation, and I have a washer/dryer at home. If I can’t use my remaining $10, I will forever avoid the app and pay cash!
By Kcirtap si enam ym
Having to see advertisements in order to spend money in order to wash my own clothes makes me want to commit homicide.
Needs maintenance 1/5
The app is hard to use sometimes. First, the prices hide themselves behind the machine number and can’t click on how much you want to pay, then when you finally get to click on what you want, it won’t let you slide right to complete the payment and activate the washing or dryer machines. It’s a headache to use the app
Nice app, but pay button is not easy to swipe always 3/5
Nice app, but pay button is not easy to swipe always