By kenee delaney
Always says not valid when I try to order
Do Not Use This App!!! 1/5
Ordered $50 from my local store in Morgantown, WV using the app. Went to store to find no order. Receive email that subs are ready in Kent, OH. Have been unable to contact Kent store by phone. Local store was unable to contact them as well. Now I am stuck disputing the charge to my credit card company to get my money back.
The request is invalid 1/5
The app needs to work to use it. Getting request is invalid error.
There is no where to add additional instructions for online orders. What if I want to add mayo to my sub? No place to do it, defeats the purpose of online ordering. App is being deleted as fast as it was downloaded.
My rewards does work, unlike other reviews. Crashes closed when trying to place an order online. It saves the order when I reopen it, so I just use it as a check list when I make a run to the store lol
New IT team needed at PS... 1/5
By Hoosier's daddy
Wow. Took a long time to roll out online ordering and the experience is a real disappointment.
1) had to reset my password to order online
2) saving the credit card and address is disjointed
3) after just entering the cc, I was required to enter the security code on yet another step in the process
4) the confirmation page was created in 2004.
5) operations is not held free from blame. I was not alerted when my sandwich was ready.
6) I tried to order for dinner. It appears as though something is in my cart and it throws exceptions all over the place.
Thankfully, my food was not as half baked as this app...
Junk App 1/5
By Mr Carter Slade
I downloaded this app to order quicker. I enter the CC info and it tells me my CVV # is wrong when I am looking right at it. I have given this app more than one chance. It’s crap! It takes me too long to get through the line at lunch time so I am crossing Pen Station off my list.
Whoever made this app needs to go back to school. Worst app I have used for ordering online and works too inconsistently to be of any use.
Great food, terrible app! 1/5
This app is not very well thought out. It’s built for iPhone 4, or less; doesn’t make use of autocomplete; doesn’t work with Face/TouchID login; and has a weird memory bug that forces you to delete the app and re-download it between orders. I’ve reported the order bug but, the customer support says it doesn’t know about it but will investigate it. I’ve also noticed a similar bug when I accidentally input the wrong ccv code, I similarly had to clear out the pages and try to pay again.
If the McDonald’s app is the gold standard of fast food apps (I would contend that it is), the Currito app is the next best thing. Penn Station would do well to copy either, or both, of these apps!
By martin j wendy
I downloaded app awhile ago went in to get my fee sub but they told me my free sub had expired. I just loaded February. Do these expire. My entertainment app said Dec 2019
Waste of time and space 2/5
By Robin Daugherty
Doesn’t let you see orders or your order history. Ugly. Out of date. Poorly-built app that doesn’t even use the right field types, so autocomplete doesn’t work.
Online ordering not working. 1/5
I have only been able to successfully order one time through this app. Usually it says invalid request. There is no way to clear the cart, so my order just sits there. Please fix.
Waste of time 1/5
By Rob Woodson
They don’t give you the free sub like they promised.
Get With the times... 1/5
Nothing about this app works. The idea is amazing yet all I can get it to do is not force crash on me. It kicked me out of my account I linked to Facebook and won’t let me reconnect to continue my rewards. Very disappointed.
App is broken and support is horrible 1/5
App absolutely does not work. It placed an order I didn’t confirm. I gave up using the app because of the glitch and didn’t realize that it still charged me. When I contacted the support to get a refund, they said the owner of the location claimed I picked it up. Which... I never did. The entire interaction with the support was incredibly uncooperative.
The glitch was one that made a blank pop-up appear when entering payment info and prevent you from proceeding forward with the order.
Feedback from an Employee 2/5
I actually work currently in one of the stores this app supports. With the push the stores have done to get this app going, there’s some room for improvement. Let me first say the customers are excited to have a way to earn points and rewards as they eat with us, but there some things that need work. I’ve made a list of comments from our customers and have encouraged them to share their feedback and experiences through App Store so their voices are heard, but I realize not many will do so.
- The prices are also different from our store to the app, but we’ve let our owner know about that issue. It just seems good to note. Also the times we are open are different on the app than our actual store.
- Sometimes the app will not allow them to sign in when they are at the register trying to use it, it will just keep giving an invalid error message. I don’t know if this is an issue with the app or the customers service/end of things but it should be said. Now we were told by one customer who lost access to their information that they reached out and were helped with getting things reset and back into their account. So good job with that happy customer.
- We recently had a double points day and didn’t realize until a customer mentioned it. When we went to input the information we were asked about this and then they wanted us to make sure the points were doubled. We don’t have a way to do this as far as we know, so we advised that it should reflect on the app but we went ahead and inputted their information again with a new code.
- The online ordering on the app doesn’t always work. There are days when it’s fine and others when the stores around us along with ours don’t show in the list to click on. I know it’s being worked on and for the time being if it’s not on the app customers are using the actual Penn Station site.
-Recently it appears when they are ordering online some customers orders are being routed to another location. We’ve had fellow stores in the vicinity call us asking if we have a Web Order for so and so and we don’t have it either. It appears the customers select their store and then when they go to pick it up (already paid for mind you) there is no food there for them. I’m assuming they get refunded but still, it may be user error or some kind of system thing since it’s happened more than once at my store.
- Another issue is that you aren’t able to make modifications to some sandwiches like in the store. We have some customers who like to do a different cheese, meat, or topping on their sandwiches and substitute that out for something else while still ordering a sandwich from the menu. * For example, a cheesesteak with American cheese added and provolone like normal with pepperoni also added. Sometimes maybe even green peppers too. * This is not something that can be done like when they come in. The cheesesteak on the app does support all three cheeses as an option but the condiments and the toppings are just the standard options that come on the menu. We’re not sure if this is to prevent substitutions or what exactly, but it has been told to us by customers that it’s frustrating they can’t get what they want.
-Sometimes people also reported trouble checking out where the app won’t take their cards or something simply messes up during the process and they get some kind of error message which results in them call into the store upset about having to call to order.
-If someone has coupons or some kind of discount, it can’t be applied as well.
If there’s any suggestions or feedback from your for these issues, please let us know. Thank you!
Wasted 42 dollars don’t use the app 1/5
I attempted to buy some subs through the app and got to the Card CVV screen. I typed in my CVV multiple times but nothing happened. Thinking the charge hadn’t went through a friend and I drove to a different penn Station from the one I used on the app. I come to find out an hour later that the charge did go through when I hop on my email. I contacted the restaurant who directed me to contact corporate, Ive been getting the run around for over a week and a half now. This is the worst customer service I’ve ever had and will not buy anything from them again.
Great when it works, but full of bugs. Fine one time, then ‘request is invalid’ the next. Always shows 1 item in cart but empty when you view.
By skp Rozu
They really can’t hire a competent person to develop a simple ordering application??? Simple disgusting oversight
Online ordering 4/5
Really glad I can now order through the app and it tracks my points and past orders. Makes ordering lunch so much easier! It’s a pretty simple app. Would be nice if the rewards had some other elements like challenges or games.
App is unusable. Keeps crashing. Also my promo codes will not work that I receive from Pen Station. I’ll stick with the browser version for now. Please Fix!!
In-app ordering still not working! 1/5
Trying to redeem my free 6” sub, it still asks for my credit card info, then stalls when I enter my CVV. Can’t complete my order! Guess I need to call them instead! Please fix.
Junk what a waste. App didn’t work at store and no way to use receipt to get points in app.
It’s a start... 2/5
By you should really put this in
Has always worked for me for earning rewards. No problem.
But the online ordering process needs to be worked out a bit. You can’t request lettuce for your sandwich. When I got to the store, they didn’t know I had an order. Then the reward for free fries I did try to use in the app didn’t come out of my rewards list, so it looks like I haven’t used it.
I’m sure some fine tuning can straighten it all out!
Amazing, free food! 5/5
Used this code to get a free 6inch sub & fries😋 fipxx is the code!
Can’t Actually Place An Order 1/5
Dear Penn Station, I like your food but what is the point of having an app that even has an online ordering button but will not allow you to order online? All you get is a link to the number of your chosen location which you can call and place your order over the phone.
Complete waste of space. I’m deleting it as soon as I post this in the hope that I can save someone else some time.
Update was horrible 1/5
So you make an update that logs everyone out, then make them jump through hoops to get logged back in. Is this your way of avoiding giving people points? Who runs your app program, a preschooler? Terrible.
Please fix!!! 1/5
The app was useful until a recent update. Now it insists I reset my password, but it won’t permit me to do so. Can you please read your reviews and fix it!!!
Needs fixed 1/5
Can’t sign in at all. I’m getting frustrated that I am not getting credit for my purchases
Online ordering in states other than Kentucky?! 4/5
I love the restaurant and the fact that they’ve started making online ordering available at certain locations. Would love to see it available EVERYWHERE, though! :)
Not working 1/5
With the latest update last week, this application does not let me log in. I know that I had a reward and it will deadline soon. Fix this. I have always logged in with Facebook and now cannot.
Biggest POS ever!!! Does not work. 1/5
If I could read it a zero or a negative star, I would.
Just okay. 3/5
Per the version history, a week ago online ordering was updated. I couldn’t find a location that I could click on to online order. The ease of functionality could be better. Just to see the menu I had to click through a couple different options instead of it being an option on the start screen.
Update Broke it 1/5
Update forced a re-login but I forgot my password. I reset it but the app says it is incorrect, however I can use it on the web site.
Login failure 1/5
Won’t let me login. Kept me from using in store. Not impressed.
Grr waste of time 1/5
I downloaded to get the free sub. Before I had a chance to go it sent a notification saying that I need to update to fix bugs and will get a reward for it. Well it autoupdated and it will not sign in or re sign up. It’s a joke. I wish I could show you the screen shots of the error messages. Needless to say I don’t have access to any rewards whatsoever ever. Useless.
My review 5/5
By Luh SuSpEkT
I like it but I love pen station
Never Works 1/5
Worked fine in the beginning when I first downloaded. Now it's constantly trying to load. Asked the employees if they were having issues with it and they said it works fine. Tried removing and reinstalling now it's saying internet connection issue. I'm deleted the app. It taking up much needed space on my phone.
Good app 4/5
By sammy loves subs
It works - just make sure when you scan your barcode that it works. One month I had to tell worker to manually enter the code. Have redeemed rewards for free fries several times already!
By Jason 028374728923
This app is awesome. Every true Penn S customer should own it.
No Order through the App?! 1/5
So they have Facebook and twitter integration so I can tweet that I'm eating Penn Station, but they don't have in app ordering! What kind of stupid business model is that. This app has been around for a year and they still haven’t added ordering through the app. This was a complete blunder by Penn Station, why dump capital into a product that cannot generate revenue? Add online ordering and this becomes a terrific source of revenue. If it had the ability to place an order I’d use the app all the time because apparently it is rocket science for the workers at the counter to take down my order right.
No online ordering 1/5
I'm extremely confused. The Penn Station website says "download the app". And then once you do, the app is just the website. What's the point? Why waste your time developing an app? Congrats, you played yourself...
No Order Through Ap 1/5
You can't order anything on this ap. If this place wants more business they need to get in the 21st century and add that feature
I have used this app frequently, but there have been times that a cashier tells me I can scan anytime and other cashiers that tell me to scan at a certain transaction point. Surprise! Usually, when a cashier tells me to scan whenever is when my activity doesn't get logged. This app is spotty at best and possibly needs more implementation training for stores. Then again, when you spend an inordinate amount of money to get a 6" sub as the reward it isn't very motivating. I would say the best part of the app are the occasional freebies like fries or cookies that you receive.
Awful. Don't waste your time. 1/5
What a waste of space. Why have an app that doesn't allow ordering through? Pointless and deleted.
Absolutely does not work 1/5
So after seeing the hype for the app in my local shop I decided to download it for the rewards. Unfortunately I failed to read the reviews first. My fault. But this app is a true waste of storage space. No online ordering (although the website says it's being worked on...), the cashiers have no idea how to use it and I've been told "you don't have to use the app" or things of that nature by the fine folks working the register who have no clue what it's about and just want to move on to the next customer. The app supposedly generates a unique barcode for each use but it rarely stays up long enough to wait through the line and then crashes before generating a new one so you back up the line trying to get it to work. Maybe frustration is the key here. If so, job well done. I've accumulated zero points after multiple visits. Oh, and I never got the "free 6 inch sub" for signing up as is advertised. This app should seriously be pulled off the store until it works and employees are trained on it.
Almost Useless 2/5
I use it for the rewards, which is its only benefit.
That being said, rewards are only good for 1 month.
If you get a free 6" sub, you can ONLY get a 6" sub. You can't get an 8" (or whatever) and have the value of the 6" taken off.
If you use it to pay, 98% chance the cashier won't know how to take your money.
There needs to be in-app ordering like every other food app I have.
This is by far my favorite sub place, I eat here every week or two, and the app is a complete let down. I feel like Penn Station doesn't really appreciate their customers.
Not an app, just their website 1/5
By Scooter Donovan
Online Ordering 3/5
I gave this 3 starts just because it gave me a free 6 inch sub for downloading. Although it is a pointless app since you can't order with it. I literally laughed when I selected my location and it said, "call to place order". I love your sandwiches, but this app is useless.
Don't download 1/5
By Kentucky Blacc
I eat Penn Station maybe once a month. I don't like having to call in my order, or show up and tell them my order and wait. I like Penn Station better than subway. But Subway let's me ORDER THROUGH THE APP! So guess which place I order from more often. Don't download this. It's just a menu taking up space on your phone. Ridiculous. How is it 2017 and we can't order from the app still?