Unable to login 1/5
When trying to log in using Facebook, it gives this error: “ App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions.”
Hassle ordering 3/5
Ordered a cheese steak sub, and it only gave me a few options to add to my sub. I wanted lettuce and tomato on it and there is NO WHERE to add those items. Can’t even write them in so I ended up having to call in and tell them I just placed and order online and that I wanted to add those things. Hope it gets fixed cuz it was really inconvenient. Other than that I guess the app is fine
App doesn’t work 1/5
I have selected all options and receiving a “your selection is invalid” response....
Cabot order on order screen 2/5
Select location and stays on location screen
Literally the worst mobile ordering app of them all 1/5
Shows order history but will not allow you to order. Worked one time for me and has never worked since. I can pull up my loyalty code about 50% of the time but it is unreliable and I have missed many loyalty rewards due to this. Very rarely, repeat last order works but not consistently enough to bother with. Logged an issue via app store but no one ever responded.
“Invalid Request” after “Invalid Request” 1/5
I’ve had this app for over a year and have been experiencing issues with it since day one. If an order actually goes through, it’s a very rare occurrence. Most of the time when I try to order, an “Invalid Request” error message pops up. After every update I hope it will get better but it seems to stay the same or get worse. I’ve never written a review for an app but the fact that there doesn’t seem to be any improvement over such a large span of time I couldn’t help myself. Now I see that I’m not the only one experiencing issues. Sad to see as I would refer a lot of friends if it were reliable.
Terrible App 1/5
This is one of the worst apps I have ever used. It is so buggy that it is almost unusable. I love Penn Station food but I guess I will have to use the website to order from now on - deleting the app.
Cannot order online via the app 1/5
By Helpful Hoe
Why have a feature that has NEVER worked! If I tap order online nothing happens, then randomly I’ll get an error message that my request timed out.
Rewards points 1/5
At the Penn station in South Euclid oh cashier was rude I told her my points did not register and her attitude was oh well you’re already cashed out. Store number 287
Bad App 1/5
That apps is faulty. When it comes to earning rewards sometimes and it registers and sometimes it doesn’t!
I love Penn Station, but their app is horrible 1/5
By Hunter Church
First of all, when you advertise to download the app for a free sub, you should actually give a free sub—not that you can begin earning points for a free sub.
Their app is one of the least user friendly apps I’ve ever used. Nothing is streamlined. Whoever programmed the app must not be familiar with iPhones. As a loyal customer for years, I was excited to download the app. However, using the app has only made me resentful of how thoughtless Penn Station was developing the app.
The app never works 1/5
The app never lets me log in, select my location or anything. When I try to select something, it freezes and won’t let me select anything else. I even took it to my local Penn Station and they said the app never works. Well... if this is a common issue, fix it! You would make more money hiring someone and having a fixed app than you would just leaving it broken.
What is the point of having online/in-app ordering if you can’t modify a menu item? Trying to add toppings to a sandwich but that isn’t an option. Unfortunate that for many of the coupons you must order through the app but you can’t even order exactly what you want. Get it together Penn Station!
Checkout crashes 2/5
Each time I place an order the app crashes multiple times on the checkout page. It’s frustrating that I can’t quickly put an order in. It defeats the purpose of convenience.
Don’t waste your time 1/5
App doesn’t work. Use their website
Always signs itself out and sign in never works 1/5
This app is garbage, never works, have to reinstall it each time to make it work again. Get something better this app is one of the worst restaurant apps ever, it’s an amateur level of development, kids in high school could do better.
Doesn’t work 1/5
Nothing on this app works so not sure why they have it, you can’t order online without it crashing. Can’t get the reward points since the app doesn’t work. Still doesn’t work after all this time.
Glitch needs fixed 1/5
Can’t open the app
Never works 1/5
By 188 thumbs up
This app is horrible-never opens when I need it.
Easy to navigate 5/5
The app has be n improved and is easy to navigate.
App freezes 3/5
This freezes every time I try to order. It goes to store selection, then when I select store it just freezes on the page and doesn’t continue to ordering. I can go to home again or any other page but cannot place an order. Get the bugs out!
this app consistently gives an error message. cannot connect to network. in today's digital world, especially one where people can order online and earn rewards on purchases, i am inclined to go to restaurants where these features work. too bad, my whole family loves your sandwiches and fries, and the service at our store is always great.
Terrible app. Can’t even use it to order online.
App doesn’t work 1/5
App seems to crash and won’t allow me to log in and place an order. Worked great before that
Customer service 5/5 5/5
Literally the nicest employees! I ordered online, got there and my order wasn’t ready. Showed them my phone and they made me aware I didn’t ever press confirm and hurried up and made my meal regardless. So nice!
I can only order my previous order. The order online option doesn't work anymore
Worst app. Orders never send 1/5
Honestly this never works. Orders don’t get sent or you get charged multiple times or you get error messages. It shouldn’t be this bad.
Doesn’t work 1/5
Every menu item I’ve tried to add to my cart for the mobile order doesn’t work. Continues to tell
me the request is invalid.
Need more options 2/5
This app has no slot for special options, no way to customize, like adding mayo to a sandwich that does not come with mayo, silly how simple that should seem.
App does not work for ordering 1/5
I used the app a couple of month sago to order and it worked fine. The last two times I have tried to order the app freezes up and doesn’t work. Pretty frustrating.
Great app in theory 2/5
Penn Station is great, so I would love an app to make ordering faster and easier. This app doesn’t do that. On multiple occasions, I’ve had my order simply not go through, despite the app saying it did. Two stars because it does work sometimes.
App doesn’t work 1/5
App doesn’t work for online ordering
This app doesn’t work 1/5
This app simply doesn’t work. Every time i try to order food online it will either infinite load when I try to pick a location or when I try to add food to the cart it won’t let me. If I try to view past orders it will take me to a login screen where I can’t press anything
Absolute worst app. 1/5
By Sexyyyy beast
Absolutely the worst app ever. Never works to order online. For years I have tried to use it and it NEVER WORKS. EVER.
I have had numerous occasions when the app crashed in the middle of an order for my entire office. This app is the worst food ordering app I’ve used. Please fix the bugs!
This app is VERY glitchy! At times it will completely shut down. It works alright as long as you don’t have to edit anything in your cart. That feature is basically not usable. When you press the icon to edit, nothing happens. I have to just add the item I want edited and delete the original
Has never worked. 1/5
I use food apps all the time & this one has literally never worked for me. Every time I click the button to pay it times out. Every. Single. Time.
Service at my local Penn Station is horrifically slow (but I do love their cheesesteaks!) so I thought the app would help. It didn’t. So frustrating all around that I’ve just stopped going.
App doesn’t work 1/5
YOUR APP IS TRASH JFC. it’s been buggy for months and months. I would never use it but there is a store right next to me. I would love to be able to use the app. But it. Never. Works. Fire your developer they’re costing you a lot of money.
Yum yum 5/5
Always pleasant workers. Always delicious, hot food. LOVE the fresh cut fries.
Penn station 5/5
By Hola dope
App not working 1/5
By Lunch time not happy
Hello I used this app couple times to order online but now it will not work. I have to call in and pick up then have to add my receipt to get my points. Almost a waste of time.
Doesn’t work 1/5
App has had issue for months where it would hard crash after you put in the back 3 digits of your credit card to place an online order, & now I can’t even get that far as when I try to start an online order it won’t respond when I try to click the restaurant I want to order from.
Only thing that works on the app is the reward points. Also make sure you have a good data connection or you won’t get them, but thankfully they finally allowed you to enter the receipt details yourself.
Too cold 3/5
By Ohio Big Orange Fan
It is only 70 outside, so there is no reason why the temp inside should be below 70. Geez. I should have went elsewhere.
Never works 2/5
This is the 3rd time I’ve downloaded- then deleted and downloaded the app again. I select order from the store I want, then choose Online, Now and Continue. It takes me to the menu and I select my item. When I choose ‘Add to cart’ it only ever says ‘This request is invalid’. I’ve tried multiple locations and items with no success. I gave the app 2 stars because the menu displays the items I want and the locations come up with the phone number so that I am able to order over the phone...
Log in 2/5
The app “order online” function is not working. When I go to sign in I get an error message. Please fix, I use often.
Won’t let me log in 1/5
By Moogan Mroozinski
App shuts down completely after I submit my login info. This has been going on for months... guess I’m going to Firehouse where I can use my rewards...
Don’t waste the time 1/5
By Solider 4
Using this app to place an order was not my idea of streamlined. Go to place your order and you have to go through their entire drink menu to finally reach check out. I was not able to delete a sandwich selection once in the checkout. The redemption code for a free cookie is a scan ready receipt and was not worth the trouble of signing up. Also the referral code sent for my Daughter’s sign up didn’t go through, I deleted the app. due to this. I have been a fan of penn station for years ( even waited out the long lunch lines). They have missed the mark.... just let door dash handle your app and delivery, maybe it would cut out the long lunch lines!
Request invalid 1/5
Why can’t I add anything to the cart? “Request invalid” over and over again.