Always signs itself out and sign in never works 1/5
This app is garbage, never works, have to reinstall it each time to make it work again. Get something better this app is one of the worst restaurant apps ever, it’s an amateur level of development, kids in high school could do better.
Doesn’t work 1/5
Nothing on this app works so not sure why they have it, you can’t order online without it crashing. Can’t get the reward points since the app doesn’t work. Still doesn’t work after all this time.
Glitch needs fixed 1/5
Can’t open the app
Never works 1/5
By 188 thumbs up
This app is horrible-never opens when I need it.
Easy to navigate 5/5
The app has be n improved and is easy to navigate.
App freezes 3/5
This freezes every time I try to order. It goes to store selection, then when I select store it just freezes on the page and doesn’t continue to ordering. I can go to home again or any other page but cannot place an order. Get the bugs out!
this app consistently gives an error message. cannot connect to network. in today's digital world, especially one where people can order online and earn rewards on purchases, i am inclined to go to restaurants where these features work. too bad, my whole family loves your sandwiches and fries, and the service at our store is always great.
Terrible app. Can’t even use it to order online.
App doesn’t work 1/5
App seems to crash and won’t allow me to log in and place an order. Worked great before that
Customer service 5/5 5/5
Literally the nicest employees! I ordered online, got there and my order wasn’t ready. Showed them my phone and they made me aware I didn’t ever press confirm and hurried up and made my meal regardless. So nice!
I can only order my previous order. The order online option doesn't work anymore
Worst app. Orders never send 1/5
Honestly this never works. Orders don’t get sent or you get charged multiple times or you get error messages. It shouldn’t be this bad.
Doesn’t work 1/5
Every menu item I’ve tried to add to my cart for the mobile order doesn’t work. Continues to tell
me the request is invalid.
Need more options 2/5
This app has no slot for special options, no way to customize, like adding mayo to a sandwich that does not come with mayo, silly how simple that should seem.
App does not work for ordering 1/5
I used the app a couple of month sago to order and it worked fine. The last two times I have tried to order the app freezes up and doesn’t work. Pretty frustrating.
Great app in theory 2/5
Penn Station is great, so I would love an app to make ordering faster and easier. This app doesn’t do that. On multiple occasions, I’ve had my order simply not go through, despite the app saying it did. Two stars because it does work sometimes.
App doesn’t work 1/5
App doesn’t work for online ordering
This app doesn’t work 1/5
This app simply doesn’t work. Every time i try to order food online it will either infinite load when I try to pick a location or when I try to add food to the cart it won’t let me. If I try to view past orders it will take me to a login screen where I can’t press anything
Absolute worst app. 1/5
By Sexyyyy beast
Absolutely the worst app ever. Never works to order online. For years I have tried to use it and it NEVER WORKS. EVER.
I have had numerous occasions when the app crashed in the middle of an order for my entire office. This app is the worst food ordering app I’ve used. Please fix the bugs!
This app is VERY glitchy! At times it will completely shut down. It works alright as long as you don’t have to edit anything in your cart. That feature is basically not usable. When you press the icon to edit, nothing happens. I have to just add the item I want edited and delete the original
Has never worked. 1/5
I use food apps all the time & this one has literally never worked for me. Every time I click the button to pay it times out. Every. Single. Time.
Service at my local Penn Station is horrifically slow (but I do love their cheesesteaks!) so I thought the app would help. It didn’t. So frustrating all around that I’ve just stopped going.
App doesn’t work 1/5
YOUR APP IS TRASH JFC. it’s been buggy for months and months. I would never use it but there is a store right next to me. I would love to be able to use the app. But it. Never. Works. Fire your developer they’re costing you a lot of money.
Yum yum 5/5
Always pleasant workers. Always delicious, hot food. LOVE the fresh cut fries.
Penn station 5/5
By Hola dope
App not working 1/5
By Lunch time not happy
Hello I used this app couple times to order online but now it will not work. I have to call in and pick up then have to add my receipt to get my points. Almost a waste of time.
Doesn’t work 1/5
App has had issue for months where it would hard crash after you put in the back 3 digits of your credit card to place an online order, & now I can’t even get that far as when I try to start an online order it won’t respond when I try to click the restaurant I want to order from.
Only thing that works on the app is the reward points. Also make sure you have a good data connection or you won’t get them, but thankfully they finally allowed you to enter the receipt details yourself.
Too cold 3/5
By Ohio Big Orange Fan
It is only 70 outside, so there is no reason why the temp inside should be below 70. Geez. I should have went elsewhere.
Never works 2/5
This is the 3rd time I’ve downloaded- then deleted and downloaded the app again. I select order from the store I want, then choose Online, Now and Continue. It takes me to the menu and I select my item. When I choose ‘Add to cart’ it only ever says ‘This request is invalid’. I’ve tried multiple locations and items with no success. I gave the app 2 stars because the menu displays the items I want and the locations come up with the phone number so that I am able to order over the phone...
Log in 2/5
The app “order online” function is not working. When I go to sign in I get an error message. Please fix, I use often.
Won’t let me log in 1/5
By Moogan Mroozinski
App shuts down completely after I submit my login info. This has been going on for months... guess I’m going to Firehouse where I can use my rewards...
Don’t waste the time 1/5
By Solider 4
Using this app to place an order was not my idea of streamlined. Go to place your order and you have to go through their entire drink menu to finally reach check out. I was not able to delete a sandwich selection once in the checkout. The redemption code for a free cookie is a scan ready receipt and was not worth the trouble of signing up. Also the referral code sent for my Daughter’s sign up didn’t go through, I deleted the app. due to this. I have been a fan of penn station for years ( even waited out the long lunch lines). They have missed the mark.... just let door dash handle your app and delivery, maybe it would cut out the long lunch lines!
Request invalid 1/5
Why can’t I add anything to the cart? “Request invalid” over and over again.
Doesn’t work 1/5
I’ve downloaded and redownloaded this app it still won’t allow me to sign in I’ve tried with and without WiFi.
Online order? 1/5
The app for online ordering never works!
I was excited to start getting rewards because my boyfriend and I eat here a lot, but no matter what I do it won’t let me login so I’m forced to check out as a guest. At least the online ordering worked for us.
Online ordering never works 3/5
The app has never allowed me to place an order online. It always kicks me out of the app.
Bad app 1/5
App no longer works 1/5
Never worked right. Won’t let me sign in at all any more. Even after going through all the frustration of trying, i ordered as a guest and accepted no points (for the 3rd time) Only to get to the Reynoldsburg location and wait for the people who hadn’t even put an order in get there food and leave before me! App doesn’t work well and neither do your unfriendly employees
Terrible App 1/5
I tried creating an account and I keep getting Network Connection was lost. I tried in the store and at home from my phone. The error message doesn’t even make sense and it doesn’t even look like they make updates to the app. When I asked if I could still get rewards, the guy said only on the app. I don’t think I’ll be going back.
The App that never works 1/5
There is always an error rendering this app useless. You are unable to place an order.
Awful App 1/5
The last three times I have used this app, it freezes as soon as I pick my location. I have reloaded the app, updated the app, logged in as a new user...you name it, I have tried it! What is the use of having an app to order online, when you have to make a call to order because the app is never working??????????
Great idea but crashes often 2/5
By Bball shot chart help
I love Penn Station but this is by far one of the worst food apps out there. Crashes often & rarely works well. Wish they would improve it!
Takes your rewards 1/5
Always logging me out and making my rewards disappear ! EVEN MY BIRTHDAY stuff. So sad
Doesn’t Work 1/5
I can’t place an online order. I can select all the options in the sandwich, but then it never gets into the cart to order. I’ve reinstalled the app numerous times, to no avail...
App crashes 1/5
I was able to sign in once and after that the app crashes every time I hit the login button.
Worst app ever 1/5
I literally have to delete and re-download the app every time I order for it to actually work.
Horrible design 1/5
UPDATE: tried to give it another chance. This time around got order in card and developed an error while trying to check out. In addition, will not save my credit card info. States that one of the fields is incorrect. Everything filled out correctly. Once again FAIL.
This app is completely company centric and not customer centric. The ordering process forces you to select sandwiches then asked if you want fries drinks etc. when placing ordered for multiple people this is a ridiculous exercise in back and forth between people to complete the order. You also cannot add items to a sandwich that they don’t deem appropriate to add. If it’s not paired in the “normal options” forget it. Save yourself a headache and order jimmy johns if you like online ordering. If you love penn station, go into the store to order.