Horrible experience 1/5
I have used the digital app to read the people magazine when I am on vacation. I followed the directions to update the app. Now I can’t get the magazines and am forced to buy or the free trial. I. Not buying something I have already bought. Needless to say I am very disappointed with the new app that I can’t use. I’ve clicked the restore button but still no luck. Annoying
Worst app ever and horrible customer service 1/5
By Daisy's Tunes
After being a subscriber for years, this last update not only locked me out but insists my account and email information do not exist. Called customer service and was on hold for 30+ minutes, only to be told by a very fast talking RUDE employee, that there is nothing she can do and I have to wait until the developers correct the problem. It’s been several weeks and my suggestion is you need to hire better developers and refund the customers for your major mistake.
Don’t bother 1/5
Sign in required, limited access, forces subscription. Same news on US or Daily Mail without this jumping through hoops!
By redwood city123456
I was forced to update the app and as others have noted, I cannot log in. I don’t have time to call and wait on hold as others have done. I went to the website and logged into my account showing I’m paid through July 2019. My profile confirmed my email address and account # - neither of which is recognized on the new app....so, I cannot view the magazine digitally through the app. WHY MAKE US UPDATE ONLY TO LOSE ALL FUNCTIONALITY?
Digital version of magazines is 3 issues behind the printed version. How does that happen if this day and age. Would think digital would be much faster and easier than print. When will this be resolved?? Been going on for a month now......
You should be embarrassed 1/5
This updated version is not user friendly at all. I have no trouble with technology and have followed the instructions exactly. I still can’t get it in. Aren’t you one the most widely read magazines in the world? Did your IT people feel the need to justify their existence by making this absurd, unnecessary modification? Now apparently I get the anticipated joy of calling your poorly rated customer service department on a Saturday morning. Thank you so much.
Your readers deserve better than this.
Cannot get lastest copies 1/5
I am unable to download the March 4, 2019 issue. I received the print copy a week ago, but the app wants me to purchase the latest issue in order to read the digital version. My subscription doesn’t expire until September 2020; so I have no idea what is wrong with this new app. Apparently a lot of people are having this issue. Why can’t the app be fixed?
This app is horrible 1/5
I have the same problems as many of the other reviewer‘s I was told I needed to update the app then was told by the App Store it didn’t exist I have spent a lot of time trying to get access to my People Magazine subscription without success. Frustrating doesn’t begin to describe my experience and disappointment in not being able to have easy access to what I am paying for I dread calling customer service to cancel my subscription because I’m sure that will be another ordeal
So frustrating 1/5
Renewed my subscription. Can’t download new issues even though I’m receiving print copy. Can’t get anyone to respond to me for help!!!
So frustrating! 1/5
By zee who
I am adding my frustration along with everyone else who have had problems accessing their issues since the update. I couldn’t access the Feb 18th until a few days ago and I still can’t access the Feb 25th issue. The only option I have is to buy the issue. I subscribe through iTunes and money was just taken out of my account last week for a magazine I can’t even access. Beyond ridiculous! Please get it together!!
Can’t rate lower than one star 1/5
By Twc terrific app
I’m having the same problem as the other reviewers. It has been weeks. Every time I call I wait on hold a long time and the person says “sorry” they hope to have the app fixed next week. I’m very close to canceling my subscription.
Force an upgrade to an app that is not ready for prime time 1/5
This app is completely broken. The functionality doesn’t work but worse than that the design is awful so even if they fix the bugs it will still be useless.
Some of what’s wrong:
You have to subscribe separately to get special issues (why can’t you just buy them like you used to?
BUT when you do try and subscribe it tells you purchase successful but then it say it wasn’t successful and if you try again it says you are already subscribed.
In any case you can’t get the issue.
Go ahead and try FAQs or contact us... blank screen.
Overall the design is needlessly complicated and the home screen is a jumbled mess. What’s with all the tabs, archive -v- delete etc?
Put it back how it was.... you can subscribe and download, buy and download or remove from device.
This is a hot mess.
Do Not Download This App 1/5
UPDATE: I have completely lost my patience here. Still waiting for an update to the subscription database to get rid of an email address that never belonged to me or my account (data integrity anyone?). Each week is a new problem accessing my issues, and why is the digital version available so much later than print? The app itself is fantastic but everything around it is a mess. Beyond disappointed in People, and all other Time Inc magazines for this ill planned app “upgrade”. At least Zinio Customer Support is responsive but these problems should NOT happen!
If you are reading this it’s probably too late. My problems started with Real Simple and InStyle and I will not be taking the People update until the issues are resolved. It appears it’s all Time Inc. / Meredith Corporation magazine apps.
I’ve been in contact with Zinio Apps, and they have been helpful. Hopefully an update to the app or to the subscription database will be coming soon and we can all access our digital magazines easily again.
New app is awful 1/5
I gave it a pass last week and waited for the newest issue to finally come through 3 days late...now here I am again being asked to purchase an issue that I prepaid for. Once this subscription ends in two months, I won’t renew unless this problem is fixed. Last time I emailed customer service and was told to set up my account again, for what? This app should work as intended, new issue should be immediately available for download. I shouldn’t have to wait halfway through the week each time for them to push it to my account.
New app is horrible!! 1/5
Why even bother? Long time fan but no more
They keep asking me to pay for each issue when I paid upfront. I did everything they told me too and the problem keeps happening. Also don’t understand why we get the on line version 2 days after it’s on the news stand. Does anyone in People corporate read these reviews Do the advertisers know how screwed up and unhappy the readers are? Is there anyone to call? Sooooo frustrated.
Beyond annoyed 1/5
The new app is horrendous. Last week it was unavailable so I waited for my paper copy. This week it says the email address I’ve been logging into it with for 10 years is invalid. It’s a good idea not to piss off your loyal customers.
Customer service has not fixed this issue weeks later. Not a good thing to alienate your customer base!
Don’t use this App 1/5
Horrible, same issues as other reviewers on here. I paid for a digital subscription and can’t even read my magazines every week. This is the second time. I signed up an everything. Every other magazine I have my issue is there waiting for me. Ever since I went digital with People magazine there’s been a problem. Counting the weeks till my subscription is finished because I am DEFINITELY NOT renewing. Get together People magazine we expect better.
If Negative Stars Existed 1/5
I have actually never rated an app before and I’m pretty tech savvy. The new People app experience IS HORRIBLE. Not only are you FORCED to update but the app doesn’t even work. I wasn’t recognized as a user, then my account number wasn’t recognized then I had to create a new account for an account I already had only to have a fraction of the access I pay and paid for. I’ve been a print+digital subscriber SINCE THE DAY PEOPLE WENT DIGITAL AND NOT ONLY IS THIS DISAPPOINTING AND FRUSTRATING ITS ALSO DISINGENUOUS. I’ve been with People for many many years and this is the return. Then I contact customer service only to get a cookie cutter response as if I’m an idiot not following instructions. The other app wasn’t perfect and had some bugs but at least I got what I paid for and had access to it whenever I wanted.
People is actually the only magazine I subscribe too and this whole experience makes me want to cancel my entire subscription...I’m seriously considering it. GO BACK TO THE ORIGINAL APP.
UPDATE: HOW MANY MORE TIMES CAN I CONTACT CUSTOMER SERVICE REGARDING THE SAME ISSUE? Only to see that they don’t even have their customer service sufficiently set up. I get two of the same emails back to back any time I contact them. I try to reply to the emails and hear nothing. Then I contact them again through the app and apparently get ignored. After taking the time out of my life to leave a lengthy negative rating I was contacted by a different customer service associate who ON THE POSITIVE SIDE did restore MOST of my back issues. I was then told to wait 24 hours for the rest and that was several days ago...no, I haven’t gotten the rest of my back issues yet. I’ve been so aggravated by this app I haven’t even read any of my issues because I’m too busy fighting to get back what I already paid for. This app, this customer service and this level of inadequacy should not be supported by Apple AT ALL.
***FINAL UPDATE- after weeks of trying to get all my access back, trying to communicate with customer service through both the app and attempts in email until finally TRYING to get someone on the phone and AFTER OVER A DECADE OF BEING A DIGITAL & PRINT SUBSCRIBER, I GAVE UP AND CANCELLED MY SUBSCRIPTION TO PEOPLE MAGAZINE. And get this, because I was an auto-renewal I HAD TO GO THROUGH MY CREDIT CARD COMPANY TO STOP THE CHARGES BECAUSE NOT ONLY DID I NOT HAVE MY OWN ACCOUNT ACCESS BUT I COULDNT GET ANY HELP FROM CUSTOMER SERVICE. SO LONG PEOPLE***
Get it together! 1/5
I too, like I now see, most of the other users was forced to update my app. I’ve called customer service twice with the broken promise of it’ll be fixed immediately etc. 2 weeks now! I’m getting ready to call a third time since the issue still hasn’t been resolved. I don’t want print copies, I enjoy doing my small part for the environment as well as ease of having it on my iPad. Is this life/death??? Of course not but these subscriptions aren’t cheap and I’ve been a loyal subscriber for 10 years. I always pay the bill...I want the service I pay for. Get it together!!!
I am An ITunes subscriber and my subscription was just renewed 1/5
But no matter what I do since the app update I can’t get the most recent issue
What’s going on! 1/5
I can no longer access my issues! I did follow the directions, and was able to view the magazine until the Feb. 18th issue. I’m really frustrated as I’ve paid for three months!
Issue not delivered to subscriber 1/5
By where's my iPad issue
Where is my Feb 18 issue? I subscribe through iTunes and do not see the latest issue on my iPad, unless I want to pay $5.99 for something I’ve already purchased. It is available on my iPhone. And I received notification the the new issue is available. Clearly, your app has major problems. And the rating/reviews indicate it has been going on for a while. When are you going to address? This has occurred both before the new app and with the new app.
You realize, the only reason your rating is 1.6 is because people have to select one star to leave a review?
People passes the buck to Apple on this, but it sheds negative light on both. I blame Apple first. They took my money!
This ‘upgraded’ app is horrible. I followed all the instructions numerous times. I can log in, but the new issue won’t download and is only offering me the ability to purchase it and I have a subscription through 7/19!!!! Beyond frustrated
Latest issue not showing up 1/5
Update — a lot of people are saying they are being prompted to purchase the February 18 issue. That issue is not showing up for me at all, to read or to purchase (I have a subscription, so I obviously wouldn’t buy it anyway). I will give them one more week to get their app back on track. If they can’t, I am cancelling my subscription.
The previous version was working fine, so I don’t know why they changed it. One of my favorite things was to check the “Latest” section periodically to see what was going on. That section is now gone. There is an “Explore” tab now, but that has had the same 5 articles since the update went live and 3 of them are from 2018. Clearly not the latest content. Please bring back the old app!
What Have You Done To This App??? 1/5
This latest update is terrible. I’m a print and digital subscriber. Since the update, each week has been a struggle to get the app to recognize me and not demand I pay for the digital issue. And yes, I have uninstalled and reinstalled it and signed in and out. Generally after 24 hours the app recognizes me and I get the issue downloaded. Not this week. It’s Saturday night and the app still wants me to pay$5.99 for the digital issue. (Of course, this is the week I’m not home to read the print issue, so it would be really nice to have the digital copy) Please get your act together on this. I really liked the old app, especially the “swipe up for reader view” feature, which is now lacking. Honestly if I could give a minus 1 star for this I would.
Worse than zero 1/5
Forced upgrade. Subscriber for decades. No customer support phone number from magazine or zinio. App cannot find my account and after extensive email support, finds it and it works for exactly one issue and one week.
Roll back to the old app or fix this one...and extend the subscriptions for all the people you are aggravating and underserving.
App does not work 1/5
Have been an online subscriber for years. The app no longer recognizes my subscription.
What the heck??? Can’t access anything! 1/5
What have you done to this app??? I’ve been subscribed to People and Entertainment Weekly through iTunes for years. Now that you’ve switched to Zinio, I am only given the option of purchasing my new weekly magazine. I have already PAID for these magazines but now can’t get to them. What is the answer here???? After I hit ‘restore purchases ‘ , NOTHING happens. Please advise as to how to get to my paid for magazines!
I know there had been glitches but.. x 5/5
I am so impressed with their customer service!
They respond quickly and always answer your questions, and do so humbly and accurately
My iTunes subscription won't work 1/5
After several weeks of working...I am now being asked to buy the issue! My subscription is on auto-renewal and I am very frustrated! I have turned the iPad on and off, took the app off and put it back on and signed out and signed in and nothing is working! So frustrating!
Also can’t access new issues 1/5
I also just updated (because we HAD to) and it’s telling me I need to buy the latest issue even though I subscribe through iTunes. Have tried “Restore issues” a thousand times as well as deleting the app and re-installing which used to work. At my wit’s end and also close to just demanding a credit as I had to do with US magazine a few years ago for the same reason.
Can’t access my subscription at all 1/5
This is beyond frustrating. I have been a subscriber for over 30 yrs and I’m at the point of canceling. I’m supposed to get the digital subscription but when a new issue comes up, it says “buy issue” or “subscribe”. When I try to check my account online, it says account # can’t be found and expiration date “invalid”. I know my subscription has not expired. Of course, there’s no one available to help me resolve this problem except for a FAQ’s page which doesn’t help at all.
New Version is Terrible 1/5
This upgrade has been horrible!! It only gives me the option to buy the issue even though I’m signed into my account. I called CS, but they are less than helpful and she says they know they are having issues with the app. Well, maybe put something on the page then to let customers know there are issues and credit them for the week(s) they aren’t able to read the online version!
Doesn’t work with iTunes subscription 1/5
Updated app does not work with an iTunes subscription
Ridiculous Update! 1/5
I too, like all other customers, foolishly updated the app, only to find that it does not recognize my account as a print & digital subscriber. After installing and uninstalling, the app still doesn’t work. Print issues are showing up in the mailbox just fine. Contacted Customer Service to be told same script as everyone else ... 24 hours someone will contact me. Funniest part of conversation, after not resolving the current problem, the Rep. had the nerve to ask if I wanted to purchase a new subscription for a different magazine! What a joke! This subscription is not cheap, so the customer service shouldn’t be either! Frustrating.
The app is really horrible. I restored 5x and still the feb 18 magazine wants me to buy it! Cmon, other magazines work - why can’t People? I stopped getting SI because the app was so bad....
By C0nn0r :P
I am a subscriber to People Magazine andI am unable to access the new issues. It’s asking me to PURCHASE the new issue that I’ve already paid for. TERRIBLE!!!
Zero stars 1/5
I have an existing acct but It does not allow me to download new issues. It prompts me to buy.
Zero stars 1/5
Designing an app for a magazine isn’t a new concept. Look at any of the Condé Nast titles like Vanity Fair or Vogue. Or the Economist. Why is People stuck in the 1990’s? Don’t force me to update, let me do it when I have WiFi. TEST the app. Can’t sign in. Doesn’t recognize my email or account number from the cover of the print issue. Zero access. What a waste of time.
Update: after many emails back and forth with Zinio customer service telling me to sign in, which I could not do, they must have done something on the back end to sign me in. Now, I’m signed in, but there is no new issue for this week. Normally the app would automatically show the new issue and let me download the issue. Not now.
Customer service tip: when EVERY person complains about the same issues, maybe the answer is to fix the app, not torment us with multiple emails that don’t address the problem. Just saying.
If it ain’t broke, don’t fix it! There have been nothing but problems since the last update! First, downloads are ridiculously slow. And, no, it’s not my internet connection. Then, I can’t switch between the text and PDF views without leaving the app and coming back. Otherwise, I just get a white screen with the spinning “loading” circle until I do. And all of this is on top of increasingly delayed uploads of new issues. I used to get them on Wednesday evenings. Then it changed to Thursday afternoon. And, with the new update, it got pushed back to Friday morning. And now the February 18 issue just isn’t available as of Friday afternoon without the app trying to charge me! No, People Magazine, I will NOT pay you an additional $5.99 when I already have a print/digital subscription and should be able to read any current or past issue at will!
App is Horrendous 1/5
I have been a People mag subscriber for 20+ years and a digital subscriber for 8+ years. They cannot get this app correct and it is maddeningly frustrating. The new (Feb 18) issue shows up in the “Home” but there is no “download” option, only a “buy issue” for $5.99 option; I am not going to pay $6 for the issue when I am a subscriber! Any previous attempts to contact Customer Service have been unsuccessful, so I guess I will wait it out and see if the problem corrects itself. It should not be this difficult to get the app working correctly...c’mon, People Magazine!
This is RIDICULOUS. 1/5
By Da' Libra
I’ve been a digital subscriber for 5 years, and I have no clue why they felt the need to update the app when the previous version was functioning PERFECTLY fine. Now on this crappy update, I still can’t access the issues after I’ve restored my iTunes purchases. And when I tried to sign in, the app said that my email address couldn’t be found. WHY am I paying for something that doesn’t work?? I need to see results, or I’m just going to cancel and call it a day...
App has gone from bad to worse 1/5
By nancy b 26
How aggravating to get a message “ a new issue of People is available to download “ then you go to download and it says you have to purchase the magazine. Customer service is non existent and when you finally reach someone all they an manage to say is sorry. Sorry doesn’t correct a problem
Updated app is not working 1/5
By I am Upset
Cannot download the February 18 issue. Does not recognize that I purchase this through the App Store.
Can’t log in 1/5
It says user doesn’t exist!!
Horrible customer service to a long time customer 1/5
I was forced to update the app then was told my user does not exist. Went online and entered my account number and email and again told my account doesn’t exist. I called customer service and spoke to a woman that doesn’t speak English well and most certainly did not understand what I was telling her. I was told my subscription expired 2 weeks prior however I never received a bill. So I paid my bill. Verified my email address and was assured all was well. Back into the app and received the same responses. Called customer service back. Now I’m told many are having problems with the app and she would elevate my concerns and I will receive an email response in 24-48 hrs. Which I know I should not hold my breath. I then inquired when I would receive a receipt stating I had paid my bill. ‘Did you ask for a receipt?’ My goodness what type of organization is this? I have been a subscriber for at least 20 years and simply can not fathom why I am receiving such awful service. So, if I could, I would give this zero stars!
What the heck happened 1/5
I have been a print and digital subscriber for several years. I did not receive my Feb 4 th issue so I went to read the digital issue to find out that a new version was available that DOES NOT WORK. I called and emailed and received responses that were incorrect (email) and just plain wrong by phone. Horrible customer service!
The update doesn’t work... Can’t login and when I called “customer service,” they have to sent it to their digital team who will then send me an email with instructions on how to fix it in 24-48 hours. So now, the consumer has to fix their own problem with this inadequate update. The representative stated that they have been getting many calls with the same issue. You would think that if MANY people have this issue, then there would be a solution faster than 24-48 hours. I’ve been a subscriber for at least 20 years and it seems that every update gets worse and worse. UNACCEPTABLE!!