You messed up with latest update...PLEASE RESPOND TO COMPLAINTS 1/5
Updated (2018) review: Does developer read these reviews? No one seems to be happy with the current version, me included. There have been no updates to fix the problems I previously reported and that I also sent by email which I never received a response. What is the point of offering a digital version if it is going to be so user-unfriendly!?!
Updated (2017) review: Why mess with something that works. How things have changed since I posted the previous review below. I HATE this latest update. When I get out of an edition and return later sometimes it is where I left off but more often it is the download page. I select, get the cover page and then have to find where I left off. You took away the bookmark feature and the thumbnails are so small I can’t find an image that looks like the page on was on when I got kicked out. Getting the message to swipe up for reader view is annoying. No way to turn it off. On 11/12/17 I sent an email with the complaint about not being able to turn off reader view and was told it was being referred to the appropriate office. No further response. Later I received a customer service survey. No one contacted about my complaints. Please listen and respond to your customers.
1st review: I have been a People subscriber almost since the first edition and love the digital version. I have my magazine with me everywhere I take my iPad. I really like the bonus pictures and stories, and being able to watch the videos that I don't get in my paper magazine. Great app! I have no complaints.
Useless App 1/5
By NYC Redux
Login rarely works, this has been the same problem since the first version.
App will not login 1/5
Magazines in print are suffering so one would think People and others would do their best to ensure their digital stream worked and was consistent. NOT SO! This app is constantly plagued by issues. The latest one? It will not take your credentials! You type them in and nothing occurs so you cannot download the latest issue. Tried killing app, rebooting iPad, reinstalling app. NOTHING. Please fix.
Tricky app 3/5
So if there's any sort of problem w/ your account, you get locked out of digital subscription. But the app doesn't tell you it could be a problem w something on the account. So you have to call customer service 1-800-274-6800 and then they transfer you to a digital service assistant. I finally got ahold of someone by phone who fixed the problem but oye I feel like there should be a pop up message that says "problem w account, call customer service". Could have saved me a few hours of trouble shooting and delete/redownloads. Just saying.
Just a headache 1/5
It worked the first time I installed and downloaded an issue but that’s it. Won’t let me log in even after two password resets.
Not worth the hassle. Uninstalled and won’t renew subscription
Worst app, does not work 1/5
Will not download! Tech support gives you run around and does not help! Hope they will get their act together! So frustrating 🤬
Please remove the last update! 1/5
I’ve used this app for a long time, and for the most part it’s pretty good. However, ever since the last update in June the issues tab keeps showing spinning circles instead of the issues .... for issues already downloaded! And if I’m not on WiFi the spinning circles prevent me from reading the issues I’ve already downloaded. Please fix. Also please get rid of the message which appears at the top of every page telling me to swipe up. It’s so annoying! It blocks what I’m trying to read.
Worst app EVER. DO NOT GET 1/5
This app is maddening. I have to email customer service every 6-8 weeks because the app “locks” me out and I am unable to download issues. It also locks me out of past issues so I can’t read ANY People magazines that’s I’ve already downloaded. Several times I’ve had to delete the app and then go to the Apple store to download it again. This is supposed to “fix” the problem. However, it hasn’t. I just went to download the latest people magazine, only to find out that I am locked out of every issue that I’ve downloaded. Customer service is not helpful either.
Update... not good! 1/5
New update stinks. Every time i touch the screen a message saying “swipe up for reader view”appears. It no longer remembers the last page I had open. I’m not renewing. So disappointed. The update needs an update!
I don’t really have any issues with the app, but is is really annoying that on EVERY page a notice pops up to “swipe up for reading view. One notice is enough. It does not need to be on every page.
Subscriber gets locked issue 1/5
By where's my iPad issue
Why is the a lock on my issue on my iPad, when Apple is indicating I’ve paid for a subscription? And it isn’t locked on my iPhone. And I received notification the the new issue is available. Clearly, your app has major problems. And the rating indicates it has been going on for a while. When are you going to address?
People passes the buck to Apple on this, but it sheds negative light on both.
An app that worsens over time instead of improving 1/5
I am a long time People subscriber. My subscription recently expired and I let it....because of the digital experience. I don’t even read the print. I only use the digital. And as the app has updated of late...it just gets worse! Where it used to bookmark where you left off...now it does not. Where it used to be smart and you could simply touch a picture and be taken to the article...now it does not. Pathetic. I called customer service and that was futile. People needs to recognize the importance of their digital platform and get it together.
People Why? 1/5
Why have you taken a working app and destroyed it....
1. I have to sign out then sign in to read it otherwise I am locked out.
2. The swipe up to read articles does not work...half the time the pictures don’t load so I am looking at blurry squares that never open
3. The swipe up also loses the ability to see all the pictures so the only time I can see the pictures that quite frankly make the whole magazine is to by pass it and just enlarge everything on my iPad ...it wasn’t broke why fix it.
These 3 things are so aggravating that despite being with people from day one I had considered cancelling....I have vision problems so the digital is perfect for me now if it would only quit making me sign out then in to view my magazine I would be so happy...wish I could go back and undo the update that ruined this for me...if I could give it zero stars I would...
At least let us bookmark where we left off!! 1/5
By House ap
This is a terrible app now!! I keep waiting for an update. The app used to be OK not great. Now this app is totally horrible. There are too many things wrong with it even begin listing.
TERRIBLE UPDATE 1/5
I have had a digital subscription for years and the app has been OK until this latest update/re-vamp. Difficult to read pages. Most frustrating is no way you can bookmark your page when leaving the app. Every couple weeks, I have to delete and re-install so it will recognize my account and let me download the latest issue. DO NOT WASTE YOUR TIME!
Worst update ever! 1/5
I couldn’t wait to read my new People on the digital app because it looked so crisp. Then they shrunk it all down and I had to zoom in to read everything. And now, with this new called ‘upgrade’, it’s the worst ever. Have to log in every week, pictures look blurred and crappy unless you read in ‘swipe up mode’, never saves your place if you leave the app.
The update ruined it 1/5
I have nothing but trouble accessing my digital People Subscription every week since the update! It’s horrible. Before it was a breeze to access and read, now I’m constantly having to contact support. They should have just left it alone. I’m cancelling my subscription, it drives me crazy!
Won’t even open 1/5
By Need More Options
My app kept saying “access denied” so I deleted and reloaded it.....welp didn’t fix a thing. Now it won’t even open at all. What’s the point of paying for he digital subscription when I can’t even use it? If I could give it 0 stars I would.
This really is the worst app! The “swipe for reader view” covers up the top of the page and I can’t get rid of it. That’s when I can actually get access to the current issues! Since the update I don’t have access! They charged me for 6 months, but I can’t even get the issues!
I tried to sign in, but it says it’s the wrong password. When I click “forgot password”, they say they’re going to email me “in a few minutes” with instructions to reset. However, I never receive the email! I just cancelled my subscription. I’m done with them!
By Dr. Pangloss
I have a subscription good thru April,2018, and have not been able to view a magazine for weeks
They launched a new version of this app recently and, even though it would seem impossible, it is even worse. You read part of the magazine and when you come back later instead of it being open where you left it (like a Kindle book) it makes you download the magazine issue again (half the time won’t even download) then try and find your place. Isn’t this a basic function of a digital magazine?? Then you try and contact them and it says “sending” for 15 minutes and never goes through. In this digital age where people don’t want to waste paper and want the convenience of reading on a device People better step up their game...
Lost my special issue 1/5
I bought a special digital issue two years ago that cost $16. When people did their last update, there was no special issue section so I called People who said I needed to talk with People's digital department, who said I needed to talk to Apple because I paid for it through iTunes, who said I needed to talk to the app developer, who said I needed to talk to People's single edition dept and they would send me that special edition in paper format, who then told me no, they want $16 more dollars. This has been going on for 4 months with no results. Not to mention the fact that there is no bookmark anymore and they ask an outrageous amount of money for a digital subscription. I told them to cancel my subscription when it is up.
Worst App "Upgrade" Ever! 1/5
I certainly hope People didn't pay this developer much. This has to be the biggest step back in app history! I supposedly have print and digital but the new app is completely locked. On the rare occasion that I can view an issue, it looks like someone scanned the magazine in. No functionality like the old version had. Deleting it off my iPad altogether and I'll read it the old fashioned way -
WORST CUSTOMER SERVICE EVER 1/5
Please consider if you’re going to become a subscriber. I have been one since 2001, and “print and digital” since 2014. Imagine my surprise when I renewed last October only to find when my new subscription started it was for print only. Where was that on my renewal form? Oh, it wasn’t. It was just a RENEWAL FORM. And since I had been doing the same thing for 4 years... why would I quit? But when I contacted Customer Service and then Account Services...I was told “we’re so very sorry but our system won’t allow us to add the digital option to your account, not at that price”. WHAT? It was over $200 so it’s not like it was a buck! And where was that noted on the renewal form, that there were different prices for print vs. print and digital? But for an additional fee, they would be HAPPY to add it on. I said, “no thanks”, and will be deciding with my husband if we just want to cancel outright or let the subscription run out and not renew. Either way, this money-grubbing magazine won’t get another dime out of me. If this is how a customer of over 17 years is treated well...this is obviously not the magazine for me.
And the app leaves a lot to be desired, by the way. A LOT.
Still no bookmarks????? 1/5
Before I cancel my subscription, will there be bookmarks in th near future or not? Thanks.
Leaving emotions aside, can you please tell us what those new features are? Thank you.
What exactly are these new features? When do we get bookmarks?????
Great news about the forthcoming update. How near is the near future? Thanks
This is a magazine app, not a social media one! I don't have the time to always finish an issue in one sitting. There are no bookmarks! I can't even delete issues offline. Don't piss off longtime readers any further and remember you're providing reading material. Bring on the next update with at least bookmarks!!!
Latest app update 1/5
I agree with all the negative comments on latest app update. I have subscribed for at least 3 years to both digital and hard copy. With this update I have had problems every month. The last 2 months I have been unable to "unlock" the new issue. Needs to be fixed now.
Go back to the old version 1/5
Doesn’t save your place
Doesn’t save the issue you were on.....
Put it back please
This app is worthless! 1/5
I buy individual issues. Every time I buy ONE the screen goes white and I get NOTHING! USUALLY I delete and reinstall the app. Now I can’t even get my issue I paid for that way. Why should I have to contact app support to get something I paid for already! Fix your app!!!!
Lousy app. 1/5
Have decided to cancel my subscription. Extremely difficult to access the pages and many times I’ve been unable to download the issue. Not worth it.
Went from bad to worse. 2/5
By sky goddess
This app had bugs before. Now it just super user unfriendly and just plain impossible to use. Frustrating and I guess I’ll just read something else.
The new format is horrible. Downloading the week’s issue is cumbersome, and there doesn’t see to be as many extras as before.
CANCELED MY SUBSCRIPTION TODAY AFTER 7+ YEARS 1/5
Updated 1/26/18 - I’ve been a digital subscriber since day 1. The latest update is so bad and useless that I just CANCELED my subscription! Goodbye People!
LATEST UPDATE IS HORRIBLE!
Updated 11/24/17 - What happened to the bookmark feature?? Blurry pictures, not user-friendly - especially when reading offline, poor all around! But most of all, if I can't read the whole issue in one sitting, (which is never) I'd like to know where I left off! PLEASE ADD BACK BOOKMARK FEATURE
Updated 7/7/17 - What's with the new redesign? The text is too small to read without expanding every page!
What happened to all the interactive content? That was the fun part of the digital version. I don't want a shrunken down copy of the print magazine that's too small to read.
If that's the case, give me back the crossword puzzle that was in the print version that couldn't be in the digital version!
New version is horrible 1/5
The new version of People magazine is horrible. The pages display SLOWLY and many times partially. It shuts down and bounces you back to the issues list for no reason. The response to finger taps is slow at best. The list goes on and on. I wrote to customer support 12/26 and they gave me canned answers to items I didn't complain about. Clearly they are not concerned.
I just deleted the entire app and reloaded. Now I can't even get into the issues. It's stuck in a loop between slowly painting the first page the blanking out and starting over.
After months of bad reviews and extremely low ratings I have to wonder why People and/or Time Inc aren't trying to fix this fiasco.
New Version Has Zero Frills 1/5
Very unhappy with the newest update! All digital aspects have been removed- there is nothing to click on anymore. Seems they took the cheapest and laziest route possible. Now the print is super tiny and their is nothing extra to make the digital version interactive. Every time you reopen the magazine you have to go through the pages and find your page- it doesn't save or bookmark your last read page. Terrible app that gets worse and worse with each new update.
Seriously awful and People doesn't care! 1/5
By Good morning people
There is nothing about this app that works....it's exhausting! Bring back the old format. At least you could read the magazine with it. This version is nothing more than an exercise in frustration...IT DOES NOT WORK!!
Why did you change it! 2/5
What happened to the bookmark feature? So frustrating having to search for article every time I open App. Also, the graphics blend into portions of the print that it’s unreadable, no matter how much the print size is increased. Please fix these bugs.
Terrible update 1/5
I have been a digital subscriber since the app launched and you would think by now this would be better, it has only gotten worse over time. The last issue was the reason I am reviewing because it was truly the worst. There were at least 5 pages that were unreadable because of the graphics that blended into the text. Ridiculous! It is not a very professional publication and does no one look at the content before putting it out? I read some other reviews and agree that the print is too small, the magazine looks like it was scanned from a hard copy, and when you come back to the magazine after closing it you have to find your page. I sent a message to the company and they didn’t understand the problem I was having, so that went nowhere. Whoever thought this new version is better should be fired
The new app ruined the magazine 1/5
They ruined the only digital magazine worth reading cancelling subscription
You can’t even get the pages to turn
I have reinstall each week to download new magazine and the format is horrible
About to cancel 1/5
I have been a subscriber to the magazine since the 90’s and am about to cancel. They have ruined the app. Having to re-find my place each time is so dumb and I can find all of these stories in other ways. So disappointed in you People.
What is going on? 1/5
The previous version of the app was good. Every week I would check for new magazine, download it and read. The latest version stinks. Now each week the new magazine appears in the store with a lock in upper left corner and a message below telling me I can buy for $5.95 I think is the price. Then on Friday I get a message telling me it is ready for download. The benefit of buying a subscription is getting the issue before it hits the newsstands. Unless this ‘bug’ gets fixed soon I won’t be renewing.
Wished I had read the past reviews before purchasing this app. OMG... WHAT A DISAPPOINTMENT.... I ordered a specific issue and was given the current issue. Emailed customer service all the order information they can’t assist. Lousy service.
The worst update 1/5
By DI'S CHOICE
No stars given for this update. In fact if it was available I would give it negative stars. Have enjoyed the previous app for many years but this one...the worst update! Every time I go back after closing the app to continue reading where I left off it always opens up on the newest issue and then I have to wait for all the issues I have downloaded just to get to the one I had left off at. And then to make matters worse it opens that issue to the first page and like other reviewers have noted I then have to scroll to maybe where I left off. Please fix or go back to the old version. Ps wanted to leave no stars but can’t send review without rating. So one star but not really!
People magazine 1/5
Do you read your reviews?! I thought about getting your app but smartly read the reviews first. What a shame you care so little for your loyal fans. Just read your reviews and take them to heart.
I am may be the only one, but I am boycotting People in any form. And I am a person who has continually bought your magazine since the first issue, when it was 35 cents. But I can live without you. Signed, Lili Feldman
Terrible update 1/5
The People app was one of my favorites but the latest updates have left us with a useless app. I’ll go back to reading the paper magazine. One of the most annoying changes is that the app can’t remember what page I’m on anymore. Since I don’t sit down to read the entire magazine in one sitting, this is quite irritating. In previous versions this feature worked great, let’s bring back the older version!
Picture quality is horrible. I only updated because I couldn't download my subscription and wish I hadn't. Loved the old app. Now the colors are waaaay off and pictures distorted. Bring the old one back --- this looks like 2007 not 2017!!!!
Terrible new app! 1/5
App was updated a couple of months ago. Now it is terrible! You used to be able to go straight to your downloaded issues. And now you can’t. You have to keep bringing up all the issues over and over again to find the ones you downloaded. App also constantly forgets where you left off in reading. And it shuts down all the time, making you search yet again for downloaded copies. Absolutely awful!
Please bring back the previous version! 1/5
How could an update be so inferior to the previous version?Every update gets progressively worse. I used to love the app. Now it is just horrible. If it was possible, I would rate with zero stars. The sad thing is, the last version was so much better. People ruined the enjoyment of reading online with this update. I truly hope they correct this soon.
Worst update ever! 1/5
Minor improvements seem worthless given all of the glitches this app now brings with it! Every week I need to delete the app and reload it before I can download the issue—otherwise the app doesn’t remember me and will only offer a 15-page preview. And I’m not usually one to read the whole magazine in one sitting, but if I go away from it and then reopen it later I have to start at the beginning and scroll across the bottom to find where I left off. The only positive upgrade is being able to turn my iPad to landscape and see both pages side-by-side—no longer cutting photos and headlines in half.
Terrible update 1/5
The People updated app is terrible. It no longer takes you to the page where you left off reading. It takes you back to the beginning, forcing you to swipe through the entire magazine. To make matters worse, the “swipe” function doesn’t work well, sometimes not at all. Trying to read the magazine is an exercise in frustration.
Please fix it!