Access to digital issue 1/5
Since the update I have had issues accessing the digital issues. I’ve emailed several times with no reply back. I did receive an email stating that I am paid in full for both versions. I have had my subscription for many years and enjoy it but I will be canceling both subscriptions if this issue is not resolved soon. I just sent another email. I have not received an issue since June 2. I do get weekly notifications stating that a new issue is available.
App not restoring purchases 1/5
I am not able to restore my purchases I have followed all the instructions for the new app and everything in my iTunes account is up to date and correct I just keep getting “ error in syncing your library try again .. I am going to cancel my subscription it’s a joke
No new issues 1/5
Good to see I am not the only one having issues trying to access the digital content. I thought it was just me, I don’t care for Meredith at all, they are horrible and the new app is terrible.
ZINIO is terrible 1/5
Have had a subscription to People for years through iTunes. Never really had trouble with it until recently. Issues are only available hit-or-miss. Some tell me I have to “BUY” when I have already paid. Issues will not restore. Can’t help thinking this is a ZINIO problem.
Very poor I keep saying I’m going to cancel my subscription, it’s so frustrating. I agree with everyone who wrote their reviews
Cannot download issues with subscription I have to pay every time a new one comes out. Frustrating,!
The app is awful. 1/5
The people app needs to be fixed. Hard to navigate and makes me not want to read the magazine. Too much effort.
No online issues on new app since 3/2019 1/5
By No Online Issues since 3/2019
I can no longer access online issues with the new app. Latest issue is from 3/2019. The app wants me to pay for issues since then. I have tried several times to log into the app and link my account with my email using the app’s instructions and still no access to issues newer than 3/2019. Today I tried to log into the app and cannot get past the login screen. Very disappointing. I expect online access since I’m paying for it. Sent email to App Support but have not heard back. Please help. Thank you.
Unable to read magazine I just purchased 1/5
By Torri Twin
I just purchased the June 24th Mariska and Perter Hermann issue and the magazine will not open for me to read it. I’m highly upset it just spent $6 for this issue. Please fix your app or refund my money.
Continuous problems downloading issues 1/5
By karen in Oregon
Every few weeks I am not allowed to download new issues—I only get choices to pay for an issue or get a free trial even though my subscription is current. I have uninstalled the app and reinstalled but it’s still not working.
Renewal Time Doesn’t Work 1/5
Every 6 months my subscription renewal is automatic. You get my money but it’s a hassle getting my magazine to show up in my library. This needs to be fixed or I will stop using this app.
So disappointed 1/5
So many issues downloading issues every time the app gets updated. Now I cant get in AGAIN. Waste of money.
Hate the new App 1/5
By Sad in Sarasota
I was receiving my people magazine just fine until the new app. Then I had to re register and supply info I couldn’t remember or get. I have lost the last several months of my subscription because I have been unable to access them on my iPad. I have tried many times to get my lost issues and have failed. I don’t have any trouble with my NY Post and US Magazine. Very disappointing.
I enjoy the fast downloads, but I miss the interactive features of the old app... where you could click to take you from place to place or click for more details on a particular story.
Love the app 5/5
I get excited every Friday when a new issue pops up in my app! A great end to a long week.
Digital Issues 1/5
I have been a digital subscriber for years and can no longer read my issues. I have tried everything. I am very frustrated and fed up with this app. I have a subscription through October 2019 but will definitely cancel my subscription.
Digital Issues since renewal only available for price 1/5
By NewTampa Reader
I have been a subscriber for over 15 years and service is now terrible. Can’t access digital on all Meredith magazine subscriptions and People has not been mailed for 2 month. Paid with check March renewal and was cashed . Their website on account shows as current. Have called several times and emailed. Feel like they just tell they will fix to get you off phone. One woman said their system was down and could not look at account which does not sound right
Why do I have to restore my purchase EVERY TIME from an Ipad??? 2/5
By Yo from Hilly
It’s absurd that I have to go thru extra steps every time I want to read a new issue on my IPad!
Access to online issues. 4/5
Before the new app you could read your current issue on Thursday night instead of having to wait until Friday. Should be one of the perks for online issues. Also have been a long time subscriber (over 30) and never get any specials like new subscribers get like tote bags, etc.
Horrible horrible horrible
Can’t download 2/5
Almost every week we have to put our account info in just to download. What’s the point of saving info if you have to put everything in each time there’s a new volume.
Non stop glitches 1/5
By nomrimw for bs
Nothing but problems on the iPad subscription. Terrible!
wont load 1/5
I have a 3 month subscription through apple and the app doesnt load any new issues. Very frustrating after deleting app, and re signing in when theres synching up and wants me to pay additional money for an episode i have purchased already.
Update is horrible! 1/5
Ever since the update, digital will NOT LOAD. Have a 6 month subscription and read People magazine forever, but WILL NOT RENEW ! Horrible
Please help 1/5
Please assist as I’m unable to reach anyone and haven’t received any responses to emails sent requesting help. I have not been able to access any of my digital People magazines since mid March. This is becoming very frustrating. Please assist or refund my money immediately.
Terrible update! 1/5
Unable to access new issues despite numerous attempts, including reinstalling the app. My subscription is up to date per the website. App recognizes my email and password...appears to work to sign in like with the prior version, but when I chose an issue it tries to force me to purchase the issue. So disappointing. Considering canceling my subscription.
Can not log in 1/5
Every time I try to login it says this user does not exist I have had this account for many years I’ve downloaded the new app and now I can’t see any of my previous issues.
Please help me!!
I have entered my account and email and still says USER DOES NOT EXIST!
PLEASE FIX THIS — NOT THE FIRST TIME IVE HAD PROBLEMS WITH PEOPLE!
What an absolute pile of 💩 1/5
I have a print + digital subscription. I log in but cannot download any issues. Apparently I can buy them, why would I do that? You used to be able to call People Magazine and they’d fix an issue. But I cannot find any way to contact the app creators, I’ve tried FAQ’s and online help and it’s absolutely useless. Don’t bother with this 💩💩💩 app.
This new app is the worst . Zero stars is not an option. 1/5
I am one f many who is an I-Tune buyer. I do not want every issue and I prefer to do a digital copy. My app gets stuck in the instruction page. I can never figure out how to get back to the page which gives me the option to buy the newest edition. I have deleted the app and re- installed it, to be back in the stuck mode. I wonder if the magazine is aware of how many sales they are losing, because I can get the magazine through my public library!!!
Not working 1/5
Soooo frustrating; will not open, experiencing problems messages... no support!
Thanks for adding the “latest news” section. I was missing that. However, it needs some fixing. It hasn’t changed since it was added. Nothing new. It’s not latest news if it’s several days old!
Where oh where did you go? 1/5
Why? Just why? I went to my people app for everything. Something going on in the world? I opened my people app. I knew I could get the digestible size good reporting I needed while on the go. And I checked it everyday for the latest news on my favorite celebs. Well... all that’s gone..😭😭😭
Horrible! Zero stars should be an option 1/5
I cannot believe a major magazine like People could publish an update to their app which was not adequately tested. My wife and I have been subscribers for years, and it is inexcusable that I cannot access my magazines any longer. I have tried everything and followed the directions exactly as written. Nothing works. Please fix the problem!!!
Terrible Ap 1/5
Since “updating” or whatever they did this is the worst app for reading a magazine. I have been reading the digital version for at least 5 years and never experienced a problem until the last couple of months. Most times a new issue is not automatically downloaded so I have to log out and log back in. Many times even doing that does now download the issue. Once you log out the previous issues are no longer on the tablet. What a piece of c**p.
So disappointed 1/5
I’ve had a digital subscription for over 5 years - thoroughly enjoyed this magazine and looked forward to it's weekly release until this last update was forced on us subscribers. I experienced every one of the frustrating issues described in all the other negative reviews - each time a new problem arose, I sent an email, as directed, describing in detail what was happening - each time, I received a canned reply stating I would hear from someone within 48 hours - 3 times, I reported a problem, 2 times I never heard a word in response, the 3rd time I did receive a reply but my email was obviously not fully read and I was given an answer that didn’t address (at all) what needed to be done to resolve my problem. Eventually, I was able to access the editions as they became available - HOWEVER, previous to the update, the new issues could be downloaded and viewed immediately after midnight on Wednesday (technically it was Thursday morning) - NOW, they are not accessible until Friday evening - which is totally unacceptable as the new magazines are available in stores on Thursdays - one of the most attractive aspect of a digital subscription was that it would be available before print copies hit the stands. Because of all the bad experiences since the update and the fact that the cost of a 6 month subscription has skyrocketed, I will not be renewing when it comes due again.
Terrible! Ready to give up on People app 1/5
Would give ZERO stars if available. Paid for subscription and yet March issues still not available for download, only for purchase. This seems like a racquet, a way to get additional money from subscribers. People Mag should shut you down.
Horrible experience 1/5
I have used the digital app to read the people magazine when I am on vacation. I followed the directions to update the app. Now I can’t get the magazines and am forced to buy or the free trial. I. Not buying something I have already bought. Needless to say I am very disappointed with the new app that I can’t use. I’ve clicked the restore button but still no luck. Annoying
Worst app ever and horrible customer service 1/5
By Daisy's Tunes
After being a subscriber for years, this last update not only locked me out but insists my account and email information do not exist. Called customer service and was on hold for 30+ minutes, only to be told by a very fast talking RUDE employee, that there is nothing she can do and I have to wait until the developers correct the problem. It’s been several weeks and my suggestion is you need to hire better developers and refund the customers for your major mistake.
Don’t bother 1/5
Sign in required, limited access, forces subscription. Same news on US or Daily Mail without this jumping through hoops!
By redwood city123456
I was forced to update the app and as others have noted, I cannot log in. I don’t have time to call and wait on hold as others have done. I went to the website and logged into my account showing I’m paid through July 2019. My profile confirmed my email address and account # - neither of which is recognized on the new app....so, I cannot view the magazine digitally through the app. WHY MAKE US UPDATE ONLY TO LOSE ALL FUNCTIONALITY?
Digital version of magazines is 3 issues behind the printed version. How does that happen if this day and age. Would think digital would be much faster and easier than print. When will this be resolved?? Been going on for a month now......
You should be embarrassed 1/5
This updated version is not user friendly at all. I have no trouble with technology and have followed the instructions exactly. I still can’t get it in. Aren’t you one the most widely read magazines in the world? Did your IT people feel the need to justify their existence by making this absurd, unnecessary modification? Now apparently I get the anticipated joy of calling your poorly rated customer service department on a Saturday morning. Thank you so much.
Your readers deserve better than this.
Cannot get lastest copies 1/5
I am unable to download the March 4, 2019 issue. I received the print copy a week ago, but the app wants me to purchase the latest issue in order to read the digital version. My subscription doesn’t expire until September 2020; so I have no idea what is wrong with this new app. Apparently a lot of people are having this issue. Why can’t the app be fixed?
This app is horrible 1/5
I have the same problems as many of the other reviewer‘s I was told I needed to update the app then was told by the App Store it didn’t exist I have spent a lot of time trying to get access to my People Magazine subscription without success. Frustrating doesn’t begin to describe my experience and disappointment in not being able to have easy access to what I am paying for I dread calling customer service to cancel my subscription because I’m sure that will be another ordeal
So frustrating 1/5
Renewed my subscription. Can’t download new issues even though I’m receiving print copy. Can’t get anyone to respond to me for help!!!
So frustrating! 1/5
By zee who
I am adding my frustration along with everyone else who have had problems accessing their issues since the update. I couldn’t access the Feb 18th until a few days ago and I still can’t access the Feb 25th issue. The only option I have is to buy the issue. I subscribe through iTunes and money was just taken out of my account last week for a magazine I can’t even access. Beyond ridiculous! Please get it together!!
Can’t rate lower than one star 1/5
By Twc terrific app
I’m having the same problem as the other reviewers. It has been weeks. Every time I call I wait on hold a long time and the person says “sorry” they hope to have the app fixed next week. I’m very close to canceling my subscription.
Force an upgrade to an app that is not ready for prime time 1/5
This app is completely broken. The functionality doesn’t work but worse than that the design is awful so even if they fix the bugs it will still be useless.
Some of what’s wrong:
You have to subscribe separately to get special issues (why can’t you just buy them like you used to?
BUT when you do try and subscribe it tells you purchase successful but then it say it wasn’t successful and if you try again it says you are already subscribed.
In any case you can’t get the issue.
Go ahead and try FAQs or contact us... blank screen.
Overall the design is needlessly complicated and the home screen is a jumbled mess. What’s with all the tabs, archive -v- delete etc?
Put it back how it was.... you can subscribe and download, buy and download or remove from device.
This is a hot mess.
Do Not Download This App 1/5
UPDATE: I have completely lost my patience here. Still waiting for an update to the subscription database to get rid of an email address that never belonged to me or my account (data integrity anyone?). Each week is a new problem accessing my issues, and why is the digital version available so much later than print? The app itself is fantastic but everything around it is a mess. Beyond disappointed in People, and all other Time Inc magazines for this ill planned app “upgrade”. At least Zinio Customer Support is responsive but these problems should NOT happen!
If you are reading this it’s probably too late. My problems started with Real Simple and InStyle and I will not be taking the People update until the issues are resolved. It appears it’s all Time Inc. / Meredith Corporation magazine apps.
I’ve been in contact with Zinio Apps, and they have been helpful. Hopefully an update to the app or to the subscription database will be coming soon and we can all access our digital magazines easily again.