Petco: The Pet Parents Partner

Petco: The Pet Parents Partner

  • Category: Shopping
  • Release Date:
  • Current Version: 7.15.7
  • Adult Rating: 4+
  • Developer: PETCO Animal Supplies Stores, Inc.
  • Compatibility: Android
  • Links: Google Play Store
219,632 Ratings
$ 0

Petco: The Pet Parents Partner App

The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet both online and in our stores. GET IT TODAY You can buy in the app then pick it up at over 1,000 locations across the US. Leverage our Curbside Pickup option to help protect your health and safety while minimizing social exposure by ordering online and getting your items hand-delivered to your car. PERSONALIZED TO YOUR PETS Set up your pet and the app becomes your partner, helping you find and access all that you need for your pet. Manage and track your pet’s complete health and needs. Look across your purchase history online and in-store to make sure your pets are covered in all care categories so they can live a happy and healthy life. BOOK GROOMING APPOINTMENTS AND GET REWARDED Did you know grooming is an essential part of your pet's health and wellness? Schedule an appointment to meet your new groomer - a skilled stylist who understands the care and attention your pet needs based on their age, breed, hair and skin. Plus, join the Petco Grooming Perk program and get rewarded for making your pet's health a habit. Need to rebook, reschedule or cancel? You can do that in the app as well. PERSONALIZED SHOP Setting your pets up with Repeat Delivery, quickly buying something again, and finding the best nutrition and supplies has never been easier. PALS With the app it's easy to track and redeem your Pals rewards.

Petco: The Pet Parents Partner app screenshots

Petco: The Pet Parents Partner app reviews

  • Unbelievably buggy 1/5

    By pecopowerplay
    I cannot believe in 2022 they put out a product with so many quality issues. In one session I’ll encounter 20 bugs. I’m this close to no longer shopping here purely based on the ordering experience. I have to log in multiple times. My cart resets. It’s trash. You should be ashamed.
  • Glitch city 1/5

    By gv1211
    This app does not work.. it doesn’t remember my pet profile and asks me to create a profile every time i open the app. The app and product stock accuracy is far from off and the app it self has been a pain since ive been using it which has been for over a year.
  • App review 3/5

    By Archie-the-doodle
    The app freezes and crashes a lot. Also, the promo codes don't work at the time I want to use it.
  • Updated app doesn’t work 1/5

    By MarlaKate
    I can get logged in, but there are no items in my Repeat Delivery section and when I look at My Orders, I get the “Ruh-Oh” error and there is nothing listed there either. So, now the app is mostly useless.
  • Buggy checkout process 3/5

    By Michael M from NJ
    Too many errors when checking out. Took me nearly 15mins to pay for the order. A lot of error and error pop-ups gave no information on what’s wrong or what I can do to fix it.
  • Can’t make grooming appointment for my dog (i have vital care plus) 1/5

    By Nbdeg
    Used to love the app now it’s an app of frustration. Context: have 2 dogs, 1 is 17 years old the other is 6. They couldn’t take my 17 yo. Fine. I have a store that has a gr8 senior dog program. After, this episode I have been unable to schedule GR appt for my 6 yo dog. When I do, they ask if she is 17 years old. I assure them she is only 6. Then make the appt. I have had to take her to PetSmart for her grooming a few times out of app convenience. But I have VC+. So I should be saving $$ on my dogs grooming needs. I heard that groomers can check mark a client so they are unable to schedule appt online. I have never tried to sneak my senior dog into be groomed. You need to take care of this STAT. I have reached out to customer service and nothing has been resolved. I am close to cancelling VC+, subscriptions and cancelling Petco from my life. FIX THIS! Side note: I tip well. I am respectful to your Petco employees so the disrespect I am experiencing is upsetting. If you are happy to lose my business, let me know. I will go to PETSMART.
  • Laggy, and doesn’t keep you logged in. 2/5

    By tallbubba
    In the middle of looking up my rewards it logged me out and I had to log back in to keep doing what I need to do. Searching for anything is slow. And not all your past purchases show.
  • too slow 2/5

    By xctdccw
    always pop up the “tell us about ur pet” when u open the app. Even if u filled out this time, it still pop up next time, and there is no way to turn it off or select “ don’t ask again”

    By Khillx41
    Can’t sign into app. Yet I can on website.
  • It works better with iOS 15.7 5/5

    By Valerie Valerie Valerie Dave
    I was having problems logging in with the app, but the problems have gone away after upgrading to 15.7.
  • Can’t sign 1/5

    By BryanA98
    I can’t sign in to my account. The screen flashes white and deletes my password. I can’t checkout because of this problem of not letting me sign in. The app is also very slow it takes some time to load the stuff you click on. Just a waste of time!
  • Big fail 1/5

    By Honolulu Lulu
    I have a Petco rewards account and decided to download the app. It only worked once then kept giving me an error when I tried to type in my location so I could buy online and pick up at my store. It just said unknown. After that error comes up, I can’t browse or shop. I have uninstalled, reinstalled the mobile app 3 times and kept getting the same error and unable to use it. I deleted it.
  • Used to work 2/5

    By jay.a.ross
    Last update on iOS16 doesn’t allow you to log in. Reset password from the breech and still doesn’t work.
  • App won’t let me sign in. 1/5

    By Gear Rat
    Keeps looping when I try to sign in and won’t let me access my accounts with repeat order info. Works fine on the website. Fix your app please
  • Love the rewards! 5/5

    By lbsnash
    I always choose Petco first for the loyalty programs they offer!
  • Crashing App 1/5

    By Stew Davis
    Every click/view try to do get an error pop up. Barely could place an order. Would have went with Petsmart if they had the item in store today too, or Amazon if could have shipped same day. Also wrong store hours listed on site, contacted customer service to tel them and cancel a separate order last week and they never even canceled it.
  • Ad covers screen 2/5

    By DHarnadek
    They must have updated the app. Now an ad shows on launch and the “Got It” button is off the screen and can’t be selected. Obviously the inexperienced designer used a large screen phone to verify the app and didn’t use responsive code or something. Looks bad on Petco.
  • Can't log in 1/5

    By _ŒÂ◊
    Seems important
  • Slow 3/5

    By TwiiN29
    App is very slow
  • Fails to even sign in rendering app useless 1/5

    By Astro_Hanso
    The title says it all. I can sign in on the website. When attempting to sign in on the app it thinks for a moment, flashes white, clears the password field and that is it.
  • Where do I start… 1/5

    By millymia
    1. Loading time is so slow, happens each time when I open the app 2. Constantly crashes 3. Had to re-login each time when needs purchasing or book service 4. Vital care not showing properly 5. Product picture in list view is so small and hard to see it clearly Overall very bad user experience. Chewy has so much better app.
  • Difficult to Use 2/5

    By Bacon Juice on Toast
    It works. Every time I start it up it asks me what pets I have, even when it already knows. The server seems to be slow and it takes forever to view a new page. The organization of the app is confusing and searching is hard. I had to use the filters to narrow down my parameters until I found the items I want because searching by name of product produced so many unrelated/slightly wrong results. For example, searching “Wellness Kitten” did not offer wellness brand kitten food at the top, but rather made me wade through endless products for cat care and wellness, which is just bad prioritizing of search results. Ultimately, I was able to purchase what I was looking for with same day delivery, it was just so agonizing to get there. I imagine this app will be very difficult for non-techsavy users.
  • Can’t sign in. 1/5

    By JLarson1
    Garbage app won’t let me sign in, and won’t tell me why. No error message, just flashes to a blank screen when I try to sign in. I go to the main website and it tells me my password is expired. App never told me this. Make a new password, app STILL doesn’t accept my new password and tells me my account is locked! Not much point in making an app that won’t even let a customer sign in! Useless!
  • Waste of time 1/5

    By anonymus82970
    Don’t waste your time on same day orders. You may get it you may not. If you don’t get don’t bother to use chat. I asked why my order was delayed. No answer. Finally said hello? The person told me they hadn’t heard from me in awhile and asked if I wanted to continue the conversation. Then never answered me when I asked again. And I still won’t have my SAME DAY order that I ordered on Saturday night until late Monday afternoon
  • The app doesn’t work with your phone number 1/5

    By Chrissiefitz
    It seems like the app + phone number at store + website don’t work off of the same systems. I activated perks more than 10 bags of food ago and have yet to receive the free bag. The workers at the retail store had not a a clue about the app, then I was signed onto the browser, the clerk said my rewards were only through the app. So I opened the app and was no longer signed in, after going through the password reset flow, I could only sign into the browser not the app. Also not helpful I’m the password reset flow, pop up’s keep interrupting the input fields. The retail, web app experience are a disaster. Maybe your product teams should care less about their lines of business and more about the customer experience. I’m moving onto Chewy after giving you many more chances than I had the patience for…
  • PW recovery flow needs rework 1/5

    By haoqnre
    I don’t know how often Petco gets hacked but it’s almost every single time I lock myself out by the security measures Petco put out 😑 bcuz I can’t remember my pw and needs more grace bro get a 2FA would be better
  • Slow 2/5

    By creel2.0
    Takes forever to add items to my cart.
  • Coupons 4/5

    By ang420nm
    More coupons would be great
  • Can’t login 1/5

    By Thisapp sucksalot
    Changed my password multiple times and I am able to log in on the computer fine. The app however, won’t let me log in at all and just keeps me on the login page….
  • Love the app, BUT… 3/5

    By MD MOM3
    Great app when it is properly working. I consistently get error messages with trying to make changes to my repeat delivery. Other than that, I really do like the app.
  • Difficult 1/5

    By lorinsea
    Always having issues with this app. Currently I cannot sign in for unknown reasoning. I also don’t understand why rewards dollars aren’t just connected to your phone number in the store. That would be much more convenient.
  • Near impossible to complete an order 2/5

    By Jawden2.0
    App continuously removes the items I have in the cart before I check out 🦀🦀
  • Meh 1/5

    By Kindle customer
    It’s fine. But it won’t allow me to add any of my rewards to my purchases on the app.
  • Slow 2/5

    By Abbby23
    App is very slow, and it lags. It’s not my internet connect because I’ve tried it on data and wifi.
  • Terrible 2/5

    By auinnfjeunv
    App constantly crashes and doesn’t load
  • HELP 1/5

    By Meowcakes23
    There is no help on app support. I cannot log in. It just reloads the log in page. Please UPDATE your app so I can actually use it. Thank you. I know I have the username and password correct cuz I can login online.
  • App needs a lot of work 1/5

    By jovanie124
    Software team needs to work out user interface issues there are a lot of bugs
  • It’s impressive how bad this app is 2/5

    By Please fix your app Petco
    Petco is a huge company so to have such a poorly made app is kind of wild. The app constantly crashes and it will freeze every few seconds. Trying to create an order is a huge pain and I usually have to dedicate at least 30 mins to trying to submit my order. I constantly check for updates and yet they never seem to fix anything. When the app is being especially slow and unresponsive, I’ll just give up and place an order elsewhere because it’s truly not worth the hassle. And it’s not my phone because every other app I have works perfectly fine and when using the mobile version of the Petco website I don’t have any issues.
  • Website slow 3/5

    By ResidentAlienMomNurse
    It’s slow to add or delete from cart and not easy to see products in looking for. Slow is big deal. Need way to select multiple items in cart and put to saved later or delete. It takes very long time to load process any commands.
  • Constant Issues 1/5

    By Emlw
    This app is horrible from the standpoint of hardly ever being able to log in. I constantly have issues with it.
  • UPDATE APP 1/5

    By its_sway
    I’m unable to log into my app. Loads and removes password over and over and over again.
  • Food reward program 3/5

    By epdlwk
    I have had two other purchases of my puppy's food and they never count towards my 7 bags in the nutritional program. Every clerk says wait a week and they still don't show up. Now the system is making it very difficult to come up with a name they will accept stating they are all taken.
  • Incredibly user-unfriendly app 1/5

    By Turn left at Greenland
    After 1 failed attempt I received a message that I was being locked out because of 7 failed attempts. Huh? Supposedly after you purchase 7 bags of food you get a free bag. We’re probably up to 20 bags and still no free bag. Kinda seems like a scam to me. Is this app designed to find ways to deny me the free bag of food? This app is a joke and a waste of time. Time for a new IT team.
  • No login 1/5

    By Johnsa72
    Used to be able to use the app for a while then it stopped letting me login. Going to cancel vital care as the app is unusable. No clue who Petco hired to make and run the app but it was a huge mistake to choose them.
  • Not a fan of app 1/5

    By ers717
    Will not give me the option to pick up my order in the store. While sometimes I am okay with my orders being delivered to my home there are times when I want to be able to go to the store and pick my items up there. The app would not allow me to choose the pick up in store option.
  • Issue w/Petco app 2/5

    By SavannahSweetie
    I have the iPhone se with the smaller screen & I cannot get past your initial navy screen with white button to peas to proceed because it’s too far down the screen. I enjoy Petco but not being able to use the app to sign up for a dog grooming appointment or anything else is frustrating. I’ve tried downloading the app several times & the white button to proceed is too far down. Please rectify so those on smaller phones who sign up now for the app can access Petco. Otherwise, I’ll have to go elsewhere unfortunately.
  • Easy 5/5

    By btgang
    This was east to use and I like that I can have my picky eaters profiles
  • Zero stars 1/5

    By pcaater 44111
    If I could, I would give zero stars. The app is clearly more interested in product. I had a pet pass away and I tried to remove him from the profile. App could not do it, suggested I call customer service. Umm, no, this is not 2008 trying to run an app on an iPhone 3. More, try tapping the dismiss button on notifications, it rarely works. Scheduled grooming appointments do not show up even though they are booked at the store with my account. How’s this possible? If it weren’t for Jordan that grooms my dog, I’d never step foot in the store. Petco, it’s almost 2023, get it together!
  • Log in issues 2/5

    By easouter
    I’ve deleted the app several times and logged back in. The first log in works just fine but once I close the app and open it again it says log in information invalid and when I try to log in again it times out. And yes the password is correct. I’ll just have to stick with using the website and not the app.