Love petco deals
Food my cat loves 5/5
Ordering my cats favorite food from Petco for the first time. Easy process and good prices. So far so good!
Great app 5/5
Real easy to use
Absolutely Favorite 5/5
Petco is my absolute favorite store and always my go to! They have exactly what I need for my cats that have such specific diets due to their allergies and the brands they keep are great!
Fast and convienient 5/5
By Queen Lady Spears
I love the app. It makes my life a lot better to remember what to get my pets.
Almost never works 1/5
I can’t understand how this app has such high reviews. Almost never opens on my phone nor my partners, and when it does we can rarely get past the payment screen.
Website is very difficult to navigate.
Something happened 2/5
The app in many dont open, only pop up the blue screen with the logo, I have to clise it and reopen 2 or 3 times to work
App needs work!! 1/5
By Bootie's mom
Your app will not accept my saved password. Fortunately I got through with Apple Pay.
Secondly, the app told me to go back a select a different quantity of Nylabone treats, stating that the quantity I selected is no longer available. I did so, and was unable to add it to my order. So now I have to go back in and order the Nylabones separately.
This really makes me want to take my business, even my online business, elsewhere.
Great for discounts but 3/5
It’s great ordering through the app and getting discounts on your purchases! I just wished it kept me logged in and remembered what store I use. There is only one store in my area so, I shouldn’t have to search when choosing a store to purchase at every time. I also didn’t like how I was charged a $1 when an item was out of stock. It isn’t my fault that I was allowed to order something online if it wasn’t in stock in the store.
Limited App Finction 4/5
Cannot delete obsolete payment data using the app.
Great app but tiny display 4/5
I love the site functionality and design but wish it was optimized for iPads. It’s showing up tiny on the screen as if I was using a small iPhone.
Prices have skyrocketed! 1/5
Our bag of dog food went up $14 per bag in one month!! Definitely will be shopping around at different pet stores!
By Piosn ivy
Is amazing and wonderful managers and workers.
Need app update 2/5
The portion for service appointments needs to be updated. It practically forces you to book one of the bath options so that you can make an appointment online. Since I only need nail trimming and buffering I have to go into Petco to book it.
Needs work 2/5
My order is set trying to check out does nothing but spin. Might be losing this sale if it doesn’t move forward to complete order.
Is “system maintenance” an ongoing thing??? I can never make change to my repeat deliveries.
Tip delivery driver? 1/5
Asking us to tip the delivery driver is the same as paying for shipping, why would you ask for that instead of paying them yourselves?
By BUG ROOSTER
For the last month and a half the app has been showing tons of items I use as unavailable for a 50mile radius from me. But when I go to 2 or more locations they have multiple items in stock of what I am looking for. Already contacted petco and the only response I got is “we’ll send this to our team”. Missed out on tons of savings and have been spending $25+ more on the same amount of stuff I’d get on the app/online.
Not loading 2/5
Unfortunately, the app is stuck on the initial screen and not loading anything else.
It’s a good app, don’t have any negative things to say about it. Wish they brought back the 25% off online orders though.
Issues with Scheduled Deliveries 2/5
Despite having setup scheduled deliveries, the system does not process the order.
Apple sign in doesn’t work 1/5
Can’t log in to the account with Apple sign-in on the app. The Apple sign-in works for the website opened through safari
App never works when I need it 1/5
Always unavailable or log in errors. Bank errors galore. This blows because I prefer Petco over PetSmart but I'm forced to use the PetSmart app instead for the discounts :(
Easy to use 5/5
By Very peaceful customer
Very happy with Petco App. Easy to maneuver around. Easy checkout. Made it simple to search for our kitty items. Ty Petco 😊
Not Satisfied 1/5
The app tells me I get 50% on my first repeat delivery and it only discounts $20 no matter how much I add to the car. Please don't false advertise.
By nana's songs
I think the shipping fee is to much.
I’m a customer and have spent a lot of money in your company.
Can’t log in 1/5
App is no longer allowing me to Sign In with Apple it keeps saying my info is wrong, yet I go to the browser and I Sign In with Apple no problem. I wish you guys would fix that. it’s been about a month of not working and I prefer the app since it allows me to see my food perks , grooming etc, while the browser does not.
App is hassle to use when it doesn’t have to be 1/5
This app is a hassle to use…..I ended up deleting it as its just isn’t worth the effort you have to put in to it to make it worthwhile……
Horrible experience 1/5
By complete B.S.
Absolutely a joke. The app at least works. The website does not. Wow 2 days and hours of frustration to make a simple order. 👎🏻
I wasn’t able to see if this was added to my membership to get the discount. 2/5
Worst website ever took forever wouldn’t take PayPal then you had to add your card to the wallet to use it and then have to delete it out . Didn’t give me the 15 percent off to pick it up horrible never again
My best option 5/5
Quick, and clear, easy to navigate 👏👏👏
I couldn’t find a way to change the flavor of dog’s food on the repeat order so I had to pause it and start a new order.
App doesn’t work 1/5
It won’t open. It never has opened. Gives me an error code each time I try to open the app. I’ve downloaded it, closed it redown-loaded, updated it. It’s useless.
App not rewards member friendly 1/5
It’s really frustrating to try and open this app in the store and it does not allow a single sign on. Then when you enter in your number at the register it does not track on the app.
This is a terrible app if you want rewards to be used but it’s not synced with in store purchases. Please do better.
User friendly - not as many options 4/5
I do love this app. The only downfall is they don’t offer all of the flavors or sizes on the Purina Pro Plan dry dog food that we buy.
Easy to use website 5/5
Needs improvement 2/5
The app keeps signing off my account every 5 minutes. So I have to keep signing in every time I need to use it. Another thing is it kind of lags. Could definitely use some improvements.
Bad web site 1/5
Very antiquated website and limited inventory online. Not the best customer experience.
Not working well 2/5
This app has MANY issues as of late. It keeps making me sign into my account in every section of the app! The appointment system is not working at all. It asks me to sign in on every tab I am trying to use. Extremely inconvenient. Guess I will find a groomer and order my repeat food delivery elsewhere.
Unnecessary Info needed 1/5
By Ounrg kundve
Can’t gain access to the app without entering my pet’s info, asked for permission to my photos 5 times (I denied each time) then required an account from me, all before getting in the app. All I’m trying to do is find out if my dog’s food is in stock before I drive across town, so I guess the app helped because I’m not giving Petco a dime after this nonsense.
App problems 1/5
I am not able to access app on my iPhone.Error message: Ruh Ruh
Your session has expired. Please log back in under the account tab. However,it will NOT let me do.
I find that the app is NOT easy to work with when I do open the app.
By Josue Vergara Gonzalez
Es un lío registrar los datos. Seguido menciona que la dirección no corresponde o cuando quieres poner code promo no te permite.
Took forever to check out 1/5
Took forever to check out. I had to use app to check out as computer would not let me check out WEA711
Great App 5/5
The only thing I don't like about using the app is that you have to enter specific keywords to find what you're looking for.
Petco heard me and fixed the screen rotation. I only can use it on a rotated screen. 3/5
Update:::Petco heard me…I went to their App and the App appears to me in landscape form for me now. Thank you so much. We’ll be using the Hesperia, CA store online. We’ve been having to load me into my mobility van if we REALLY needed something…or went on Amazon. Thanks, again.
Previous rating::: I can’t speak and I only have one hand that works. Screen rotation helps me, because I can prop my devices any direction that accommodates my disabilities. It’s so frustrating when I run across an app that won’t help me to use it. There are a handful I’ve downloaded to then find this problem. I delete the app if I don’t really need it. I don’t really need it if I can go to another app that will rotate for me. I don’t mind sliding the screen content left or right..just can’t handle my device in the upright position. I will now look for a better app…a shame as you are just down the street from me and have been easier to get to. I’ve have had to pay extra through INSTACART just because their screen rotates and your store is able on there for shopping. I need your site for more shopping from my closest store and for scheduling grooming online. Just letting you know I would shop more and schedule you more online, if you’re screen simply rotated. Sorry.
Mr G 1/5
Your app would not let me pay for three hours I had to use two different computers and then an Apple iPhone unbelievable