PetSmart App Worthless 1/5
I have been burned too many times by the PerSmart app. Two times when I booked appointments using the app, once I arrived at the store to discover they had the wrong date in their system and once they had NO appointment at all. Both of these times I had received an email confirming the appointments.
Today I book a grooming using the app, received an email confirmation, when PetSmart called to say they didn’t actually have any openings for that day and wouldn’t have any for two weeks.
Don’t use the app. It’s worthless. I have half a mind not to go back to PetSmart at all and use an independent groomer who actually knows how to use technology.
Site is good but as a consumer I look for coupons. I do see points, but they are minimal for a consumer like me because my primary expenditure is grooming. No coupons means after multiple purchases I get $2.50 off my purchase, and multiple more means another $2.50. At this rate I get minimal benefit for shopping here compared to incentives in other stores.
Booking grooming doesn’t work 3/5
I downloaded this to book grooming. Unfortunately every time I click on grooming it tells me to call an 800 number because the service is unavailable. Meh.
Very unhappy 2/5
By Fastedits user48
It directs you to the website for everything- you might as well just use the website. The app sends me an email verification and when I click it it takes me to the website. Even when I log in the app still wants another verification.
Not worth the time or energy, in my opinion.
I can not access my account. I’m very upset
Just downloaded app but after reading reviews will delete app.
Not Pleased 1/5
The app continuously says it doesn’t recognize my email or password even though I sign in perfectly fine on a web browser.
Pretty weak 2/5
“Shop” takes you to the PetSmart web site, which largely makes the app redundant. “Supports iPad” is a stretch, it will work on an iPad, but uses just a portion of the screen as if it’s running on an iPhone.
Friendly and helpful staff! 5/5
The staff is very knowledgeable and pleasure to be around.
By Steiger d0es not no!
We do not allow cookies! To bad !!! U had stuff we wanted to buy! 🌧🌧🌧💨B Y 👿👿👹
I had decided to have my Persian cat groomed, I had tried brushing him out I got four handful of fur, then I decided to go to a professional. I went to pet smart and Nikki did such an awesome job. I didn’t know how he would deal with this but apparently he really liked it. He feels so much better she gave him an oatmeal bath due to his dandruff. I can’t give her more praise. Pet Smart Sterling Illinois. If you have an employee of the month program I would like to nominate her! Thank you!
Can’t sign in 1/5
My sign on is through my google account. When I attempt to sign in on the app, it will not let me. The message I get when I try to sign in is “errors were encountered during authentication”. I will change my rating once I can actually use the app.
Bad app 1/5
I can not log in to the app however I can log on to the website. I have uninstalled and reinstalled it and it is not resolved. I see that many people have the same problem and do not solve it. I hope to have an answer to this problem soon.
I cant never make a grooming salon appointment . Its always an error
Can’t shop in the app 1/5
As ridiculous as it sounds, I downloaded he app and when I click shop it opens my browser and then the browser prompts me to open the app again as if I didn’t have the app. So, what’s the point of the app if I can’t shop using it???
Grooming update 1/5
Ever since you updated the grooming section of app, you can’t schedule grooming within two weeks. Prior to update it was easier to schedule within the week. You can also make an alert if opening comes up on a day.
Can’t login 1/5
It’s been awhile since I last logged in. I have deleted the app many times and still can’t login. I have noticed that it saves my email even after I deleted the app and shutdown the phone. I did had Face ID enable. I downloaded the app on my 6s plus and didn’t have the problem.
Unable to log in on app 1/5
For months now I cannot log into the app, but using the same email and password I can log in on the web. I deleted and downloaded the app again and it gives me the same message every time. “Ruh-oh! Email address not recognized”. It’s the same address I am using to log into the website from the web browser but for some reason, I keep having this issue. Very frustrating.
Cool App more like playing a game than keeping track of “treats” or cutting coupons
No sirve 1/5
By Nathy C.
Yo sigo tratando hacer una cuenta pero siempre dice qué hay un error y hice una cuenta por safari. La hice y baje la aplicación de nuevo y decía error también.
Price match? 4/5
Will you be adding a barcode scanner so it’s easier to price match to other sites and stores?
I appreciate the variety of pet food, leashes and toys. They’re always friendly and helpful!
Won’t work or save pets information
No appointments? 1/5
I downloaded this app specifically to make appointments at my local petsmart for grooming. However I cannot, it says “Sorry there is an error please call.....”
The app is useless to me without this feature.
Looping Instructions. Frustrating! 1/5
I have tried to place orders on my phone for pick up at store... can’t get to “finish order” or enter payment. Even though I am logged into app, with profile updated, it keeps asking for password. Just too frustrating. Would rather buy from Amazon. Get same price or better, and they deliver to my door.
Totally unpredictable. 2/5
It’s shocking that they haven’t worked out the kinks yet. This app will randomly shut down for no reason for hours on end. It’s favorite time to do this is just after I’ve booked a service so as to help me reach maximum frustration and confusion about whether or not my booking went through. It’s so annoying!
Missing key features 3/5
I like the app but it’s missing being able to shop and look at favorited items. The coupon game is actually really fun and rewarding too!
Needs contact me area 4/5
You need to add a contact us button for questions.
Easy & Conversation 👍🏻
Timber line Reptile food is a ripoff 1/5
By John McI
I have got Timberline Reptile for my
3 Bearded dragons but a few times but every time I do the superworms look like they have been the Shelf for long time and there not all in the cup
It’s like today I had my wife go to the store #1568
It’s at the address
10075 Almeda Genoa Rd.
Some one needs to get this place
Because who wants to keep on paying money for things that are not complete
Crap App 1/5
It’s still crap. Only gave it 1 star because zero was not an option. I’m deleting this app again and I’m done.
Daycare Reservation 5/5
Love the app. Just hoping we can make daycare reservation through the app in the future
So annoying 1/5
I downloaded it to make appts. for grooming my dog. Every step of the way it would say some error message and ask me to call a number then the number would go to voicemail and send me back to the app. Once I actually got to making the appointment it would crash and it would get so laggy that I just gave up and called one final time. Someone actually picked up and helped me make an appointment. This app is too tedious and the point system doesn’t make any sense because it lags out too. Never downloading again.
Neither the app for my iPhone nor iPad is worth a download. I can’t even get past setting up my pet’s profile, and I’ve been trying for well over 2 hours. Who designed this?
Has never worked 1/5
By Gingerbread Cat
Numerous problems with this app that supposedly cannot be resolved.
Nice in theory 3/5
Like the app ok, but it will not save my pets. I’ve entered all the information but the save button will not accept my info and there is no way to exit without losing the info. Please fix that and I will adjust my rating accordingly.
By Lindzeeee F
I downloaded the app and used my email address and it doesn’t automatically load the points associated with my phone number so it’s like I have to start from scratch in the app. If I could scan a receipt or add in a treat # then perhaps they would combine points but it doesn’t have those features. So I’m left having a certain number of points in the app and a different number of points under my phone number when entered in the store.
Cat breeds list woefully inadequate 1/5
Haven’t much used the app yet. First thing I tried to do was add my cats. No option for Sphynx unless I want to call them mixed breeds. Please add them to your cat breed list.
Can’t Shop! 2/5
The app is just ok...you can’t actually shop via the app which is kind of a pain. It just sends you to the website where you have to login and shop as you would if you just went to the internet in the first place. Other than the games it doesn’t offer anything that the website itself doesn’t have. I still have it on my phone but don’t get much use out of it since I still have to shop via the website.
My dog breed isn’t listed 3/5
The app is great, but I can’t sign my dog up for classes because her breed isn’t listed on the app?
I can’t even put mixed breed and save it. I HAVE to put an actual breed. Which doesn’t exist on the list.
Never able to book an appointment.
Ooops something unexpected happened 1/5
By Country&Rock Fan
First time using the app, thinking it will be better than the web site. Walk through every step to book a grooming appt, get to the last step to choose a time a lot, then “Ooops! Something unexpected happened. Please try again later.” This is 2019, how can you not get this right? Terrible customer experience. Do you understand that your customers have choices? And the cost for me to switch is very low...
Five times asked for proof of vaccines 2/5
Every single time I schedule grooming service appt I get asked to bring it in vaccinations documents. The system is not updated and not linked. Please tell your reps to check first hard copies files before the harassment of requesting vaccinations documents. The computer is not update.
Sometimes 5 star. Sometimes 1 star 3/5
Have app 3 days now. Convenient in setting appointments and keeping track of treats food etc. Crashed multiple times each time used it. Tried to check on availability for dog camp. It’s been spinning/loading for the last 3 minutes.
Recurring session logout 1/5
The app continues to log me out. I see no advantage of this app over a mobile page in my browser. Reviewing the settings, I'm unable to find an option to stay logged in.
App for iPhone unreliable 2/5
Frustrating app. Log in issues in which the only solution is to clear the active app from memory, and relaunch it. Once in app, it gets errors between functions and says to retry. When you select Shop in the app and on the menu, it branches out to website and asks if you want to install the app! Come on, can’t you do better than this???
Grooming Job Terribly Botched!!! 1/5
I spoke to Nikki, the “head groomer” when I dropped my dog off at camp and she did the consultation for the grooming. The “trim” ended up being a total #5 shave and I got a refund.
The point is that the groomer was not the person we were told who would do the job, no one ever communicated to us that they switched and obviously no one told the groomer that we simply wanted a trim and not a all over shave. I am not happy, the hair will grow back but we will not be back to your grooming salon.
I never write a complaint but this is well deserved.
Poor App 2/5
The site won’t update reward points. My receipt shows 3,463 points but the App show 527. I was to receive 1,000 bonus points by complymy profile but it doesn’t update. I only received the 537 points. I have verified my email and closed and reopened my browser but it doesn’t update.
The info on my pets is now complete and this area does show accurately.
Painful to use 1/5
No instructions on how to use points.