Thumbs down for the app 3/5
The app is frustrating to me. I chose favorite items my dog likes and hearted it as favorite but there is no favorite list to go back to. Several times I have attempted to add my adopted kitty to “my pets” but it does not let me save it.
Signing up my dogs, Ruby and Gaby, the site said no such dog named Gaby. I guess it was because it was never received by the software. It never stopped spinning. My dog Rubyrose was in the system though.
App not working 1/5
It’s always glitching and never recognizes my password and keeps closing.
Your app needs to be improved! BAD! 1/5
By Robin Froese
This app is terrible. Why make it so hard to get to auto ship! Also having to re-log in just to order something, is ridiculous! Then...you shove the treat program down our throats instead of making it easier to order items. You guys need to get it together...or hire someone else to be in charge of your PetSmart online app!
App no work 1/5
By Janovian Frye
When attempt to schedule appoint it ask me to add pet. When I add pet it states a pet is already added to my account add different pet
Not functioning properly 1/5
This app needs to be improved so that you can order from it you cannot order from it and right now I can’t even order from your website
Pet smart 1/5
I loved this app than did the update and can't seem to add a pet so I can set up a appointment for a dog to get groomed. I used this app for at least two months no that I did the update it will not work. Not really happy.
No wagging tails here! 2/5
This app is a nice idea in theory, but in actuality works pretty poorly. They have some odd game for you to win coupons, but it’s not explained it all and the coupons disappear. It’s also difficult if not impossible to use the coupon online. Much more downside an upside to this app.
Treat Trail Doesn’t Work 1/5
By Fat Aunt
Cannot add a second phone 2/5
By Dr Loy Garcia
Have two accounts. I can’t remove one.
Won’t work 1/5
I’ve made a few purchases but it won’t show, on the app, the purchases were made nor reflect the rewards earned. I’ve made an attempt to contact customer support about the issue with no success.
Professional courtesy! 1/5
Arrived 15 mins late for appt (my bad) and was told it was cancelled. Why take my cell number if you dont have the courtesy of calling or texting to cancel vs. making me drive all the way??!
Great app 5/5
APP DOES NOT TAKE EMAIL SIGN IN 3/5
By Steph is smart
I have downloaded this app on two separate occasions and yet the app still refuses to take my login, which states that it is not recognizable. However with the same login info, I am able to login to the actual site. Very frustrating as I would like to collect coupons on the Treats Trail.
Doesn’t work well 1/5
I was excited about using this app but it keeps giving me oops something went wrong screens. It won’t let me add additional pets.
Can’t shop from app 2/5
If the app actually allowed you to shop from the app without being redirected, it would be more convenient. Instead you have to sign into the app. Then select to shop, be redirected, and sign in again. Otherwise the apps only purpose is to regulate points and give your pet a profile.
App doesn’t work and the people at the store are no help
No verification emails 1/5
By Offroad chick
Your app tells me I have points to redeem once I verify my email, but I never receive your emails. I make sure to check junk mail as well, but I still have nothing from you. Points and App are useless at this point.
Needs improvement 1/5
By Sadie Doodle
The app is not conducive to shopping online for pick up or shipping. You cannot have anything shipped at all without purchasing 24 qty of Any one item. Even if you want to pay shipping.
Unable login 2/5
Unable to login, I deleted the app 3 times, still can’t login
No way to correct 3/5
This app, according to store personnel, cannot. E corrected if errors or made when setting up the account and no way to merge accounts that are set up online with store accounts
This app hasn't done anything for me so far. Everytime I go to the store the app says it's " waiting" to connect. I have cellular service/ wifi connection, but to no avail. I have never been able to use it to add to my rewards or use any coupons. It really deserves 0 stars!
App is worthless....sorry I tried to use it.
Error every time 1/5
It errors out every time you try to make a grooming appt.
Constantly logs me out of app
Can't remember me
And made purchase at store and have not received points from said purchase.
Horrible app 1/5
Slow and dysfunctional web based app ,
Can’t even purchase aquarium heaters online anymore . Ridiculous!
Cannot add dog 1/5
By Ben Vanderberg
The app won't let me add my dog. I add all of my information about my dog but it will not let me save
Unable to login 1/5
Website works fine but app does not recognize my account details.
Lost points 3/5
When I signed up using my same phone number, my existing points were deleted. That is not right.
Not working 1/5
Ok, but... 3/5
By Mickey Mark
Once you place an order, you can’t look it up and view it again. If you don’t write down the order number, it’s gone. Past orders aren’t accessible. Also, it would be nice to have the Shop link at the bottom of every screen, instead of scrolling to look for it on the home screen.
Unapplied Coupon Code 3/5
By Skippy Owner
The app did not apply a valid grooming service coupon code. Otherwise app worked and was able to set up an appointment.
Fix the app 1/5
I am unable to continue filling in my profile, it won’t let me click on the box I need to type in and the “next” button in the app does not work.
Never gives me points 1/5
My points never show up
I love PetSmart the fact that I can shop while I’m waiting or see other dogs on Saturdays and I love my pet app with the points I rack up I can get free stuff with them!! And the biggest reason they are so gentle with my pets !!
Won’t accept info 1/5
Tried to add pet info and the app wouldn’t accept the information or save the information it did accept.
Track order 2/5
Trying to see when my order will be delivered and I’m unable to do this on the app.
Can’t shop in app 2/5
Can’t shop directly in the app, instead it launches a browser to shop online. Don’t see a reason to download the app unless you’re managing grooming appointments
Booking grooming services doesn’t work 1/5
Booked grooming. Showed up. Wasn’t in the system. Tried again, looked good. No confirmation. Waste of time.
Never Works 1/5
Every single time I’ve attempted to redeem my points it doesn’t go through.
No option for other 2/5
I was creating a profile. My dog is a Mt. Cur. This is not on your list. The options are mixed breed or the ones one you list. You should have an option for the owner to to enter the breed since there are so many breeds and several new hybrids and designer breeds.
By D.A.H., Jr.
Please create an Add to Apple wallet option in the future!
New to app 4/5
Haven’t really used yet but so far so good!
No point. 1/5
I don’t see a point to the app because it takes you to the website to shop anyway. All it is, is a bunch of articles and new feeds from PetSmart. I don’t get the need for an app when you could just sign up for that stuff online with your email or they can said you that stuff via text. That’s why my rating is low, unless someone knows a way to shop on the app like the app chewy or something like that, please tell me otherwise my rating is staying the same
Too many glitches 2/5
Downloaded the app to make ordering easier but the shopping option doesn't work at all.
What’s the purpose of it? 3/5
By :( why snapchat?
I started using it to keep track of treat points but it turns out then can do that in store too. I love the idea of the app but it’s just to limited. I’d like to be able to shop from it, not have to go online. I would like to be able to be kept logged in, and to have my purchases be accurate, it seems like 60% of the time my purchases show up on the app...
Online shopping 3/5
By Lizzie and Tiki's mom
I am the owner of two birds and blocked the browser for my kids and so I cannot shop online, can you add shopping to the app? I would appreciate it. Otherwise I love the app! I just think it’s a little weird that a shopping app doesn’t have a way you can shop.
The grooming booking functionality was never setup. 5/5
While they say they can book grooming, every time you try to do it you will get an error message. This might just be because they have not rolled out the backend in the stores in my region however that is still pretty terrible to say you offer it but not be able to do it.
Automatic renewal 2/5
Does not allow you to find out out about your coming up automatic refill of items bought this way.