Log-in issues 1/5
I haven’t been able to log in to the app since January, despite updating my password on the desktop website. I’ve written numerous times, received a response once, and then nothing. I was a big fan of the app before whatever glitch made it impossible for me to use it.
I’ve *just* changed my pw online, and it still won’t let me sign in, saying it doesn’t recognize my e-mail address or password. I’ve contacted your help email multiple times, with no response.
Total and utter garbage.
Horrible service, horrible people, horrible store 1/5
This app does not work. Not once have I been to the store where they had the products I ordered ready to go. This is even with giving them up to 24 hours notice. On August 17, 2019, I tried to times to place my order. The third time I called corporate offices they were able to secure my order they promised me an email confirming my order and they said it would be ready at noon the next day. I get to the store the manager was barely apologetic the store said there’s nothing we can do about it because we don’t have your right ZIP Code, when I offered my correct ZIP Code, They said there’s nothing they can do about it. When I said I bought my home in 98 there’s no other address that I use except my home address they still said there’s nothing they can do. I now I’m going shopping elsewhere for the same supply. If I could give this app these people this store a rating lower than one star I would. Unfortunately I cannot. This is the third time I’ve tried to use the app and the third time I’ve had issues with it with the store with corporate headquarters and the app.
Appointment scheduling is horrible 1/5
More than once I’ve scheduled a grooming appointment within the app only to be called by an associate and told there are no appointments available. The app is useless.
So when booking Petshotel 5/5
This app made everything about my trip easier when I could just book the Petshotel and all upgrades like a regular hotel.
Would be great if I could log in 🙄 1/5
I have points I would like to redeem but wasn’t aware there was an app. Cool! I download the app, try to log in.. It sends me to a captcha. Finish the captcha, and it doesnt let me click anything afterwards. When I try and log in, it tells me my session has expired, when I just opened the app. Can’t get a password reset either, due to it saying “Oops! We’ve encountered an error”
Fastest i’ve ever downloaded and deleted and app.
👎8/17/2019 Apple Crap App 1/5
2. Touch ID not working
3. Incessantly requiring you to log in with Email & Password!
4. REWARDS Points: Sign in/etc. Sent to browser AND app tries to get you to sign up for EVEN more Email notifications!!
5. FAVORITES: REPEAT #4 Above!
6. TREATS: REPEAT #4 Above!
7. ANYTHING: REPEAT #4 Above!
8. NO MATTER What you try to do App “Sends you to a land Far Far Way.”
9. Boomerang App. ⭕️⭕️⭕️⭕️⭕️⭕️⭕️ Went to another App that works to buy my pet products. I had HOPED this App would improve. App develops if you wish to contact me—I’ll NEED you to SIGN IN AND ——be sent in circles!!!
Ps: Condescending when developer says, “Sorry about your experience—contact us @ ___________. How about fixing the known problems?!?!?! Novel thought!
Not comprehensive 2/5
There needs to be the ability to cancel and reschedule grooming appointments and ability to schedule day camp. When scheduling a groom appointment, the calendar should populate. Also, for the groomer selected, should auto populate their next 10 available appointments. As it is, this app takes way too much time to use, clearly didn’t get a pilot of it before release
Love it 5/5
The customer service is excellent!!!
I have Touch ID enabled. I tried to use it but it doesn’t recognize my email address, which I then used to have a password reset message send. Changed password, still can’t get in. Also had to answer 7 captcha puzzles. Too much trouble. I’m going to use Chewy.
Spend money 1/5
I hate this because you have to spend a lot of money to get money off it’s always expensive at Petsmart just go to Chewie.com 😡
Cannot finish profile 1/5
Cannot finish pets profile. Would not allow to write down breed and color for any type of pet and cannot continue. Also page is stuck on points page without option to go back or to choose different tab options.
By L.A. Read
Never works, loads forever, kicks me off every time
We Love it, Easy to use! Get our products quick! Love the store pick up to? Or just have it Delivered? You decide!
PetSmart App - Grooming appointments 4/5
The current app does not provide a client to reschedule or cancel upcoming appointments. If it does then it is not readily apparent. After wasting time trying to use the App to reschedule appointments, I simply called the local PetSmart grooming salon and asked them to reschedule my appointments - much easier and quicker than wasting time with the App.
What I like 5/5
I like how they give you treats on your pet’s birthday. I also like how easy it is to sign in. And it is so cool when you buy something you get 8 points for every dollar
Not able to login 1/5
I am not able to login on PetSmart app. keep showing the email and password not match, either touch id function are not working .
I have been trying to change my email address without success. The app is okay but inability to change the email makes the.whole app useless to some extent. All other info is editable which is great.
Does not work 1/5
Does not allow me to log in but I can in safari.
app is useless. it loged me out and now it dosent even recognize when i try to sign in. i try to make a new account but it says a account already exists.
Cannot log in 1/5
I tried several times, but still cannot log in.
Shop in App. 2/5
I’m not understanding when you select the ship feature in the app. It sends you to the online web site. Then it says at the top of the site that you can use the app. Why can’t you just order food through the app.?
App keeps kicking me out 1/5
when I click on shop - App keeps kicking me out to internet - internet keeps sending me to app. USELESS
Kind of pointless 1/5
What’s the purpose of the app if it just redirects you to the site?!
Captcha?!!! Seriously 3/5
What’s with this latest, using Captcha?
App Login Issues 3/5
Recently I updated the app and now it won’t let me login and I even reset my password. Please address this issue in the next update.
Horrible confusing app 1/5
Cant even figure out how to
shop anymore. It keeps opening a separate browser to purchase items. Whats the purpose of the app??
Crap app 1/5
By doc drumms
Not sure the purpose of this app if I am redirected to the internet when I want to shop. It would make more sense to me if there were capabilities to shop directly from the app. The app would be more functional.
This app does not recognize my account no matter what I try to sign in. I’ve had the same email and phone for the PetSmart program for months.
Waste of time.
Shop in-app 2/5
I got the app assuming I’d get to shop in the app. Like, all the things in the app are great, cool, useful, but like....wouldn’t it be more convenient to shop on the app as well?? Like with PetCo and Chewy instead of sending me to a browser??
So Far So Good 5/5
By Mr Hobbes' Mom
Easy to sign up! Stay tuned! Store service was fabulous!
PetSmart at John yang, Orlando, Florida 1/5
I called PetSmart at John Yang today to make a bath appointment for my dog and unfortunately they refused to take her in, simply because she bit one of the people that works there... My dog has suffered a lot traumas and was abused before and that’s why I adopted her, to give her love. People who work with animals should know that sometimes they will bite you, and be at least prepared to go through the situation! I’m just really disappointed with this team!
Useless app... 1/5
Just downloaded this app for the 1st time. Went to complete my profile and my pets profiles and can’t even do that. Unable to change birthdays unless all my animals are born today. Cannot choose another date. Enter in all other info and cannot go to the next step because it is greyed out. All very clunky to say the least. Not really sure what all the 5 stars are for. Deleting this app & probably won’t try it again.
I’d call it a dog of an app, but wouldn’t want to insult dogs 1/5
Won’t hold a store location in memory, can’t get to a search screen. Forgets items I put in the cart. Who designed this thing?
Reset password 1/5
I get a ton of emails from PetSmart on a daily basis. Anybody that signed up at Petsmart knows exactly what I’m talking about. My password stopped working. I have been trying to reset my password. Never once got an email to reset the password even though I tried over and over and over again. I’m done I’m deleting it.
Doesn’t let me register through app gives janrain error, after i registered through website instead won’t let me login in app with credentials that website accepts, so it’s unusable.
Points on card don’t transfer to treats program on the app ☹️
You can’t shop? 2/5
I downloaded this app fully expecting there to be a store like the Petco app, but all i can do is book a grooming appointment...
By still very upset
I just had to take a mintute to write my review with hopes PetSmart and new customers to read: my poor dog was so BADLY groomed ....all uneven. Ear trimmed off completely. “0h it will grow back” per Groomer... go back to school and learn your job and represent yourself and petsmart!!!!!!!! DONOT HAVE ELLEN TRIM YOUR DOG !!!!!! Still upset
By luv my pup
I can not add an item to my cart this is the second time I have tried to use your site. It looks like chewy keeps my business.
Used to work well 1/5
I don’t know what they did but I can no longer log into my account! How am I supposed to track my treat rewards now? All I get now is an email telling me I’ve earned a reward. Please fix this!
Not great for shopping 2/5
The app opens the PetSmart webpage for shopping. It doesn’t allow you to shop from the app.
I don’t like the fact that I have to buy online to get a cheaper price than what is in the store. The store and online price should be the same. To get a discount, you buy online, wait for them to confirm your order is ready, and then go pick it up. If I shop for dog food online, I will use Chewy.com because it is cheaper.
Where is my pet? 1/5
This app is useless for me. It tells me that I do not have any pets registered. So I type in all of his info and try to submit it, but then it notifies me that this pet already exists in my account.... so if he exists then why isn’t he showing up? Why is it saying I have no pets registered and then says the opposite? Having been a past dog trainer with PetSmart and knowing the company, I expected an app from them to function correctly. Disappointed.
App worked but now can't log in 3/5
I love this app normally. But, I tried logging in and it just won't let me log in. Not sure why. But it's really inconvenient as I buy a lot for the animals I volunteer with and my own dog.
Can’t reset Password 4/5
Please help me I’m trying to retrieve my password and it keep giving me a error zany suggestion on what to do next? I deleted App and reinstalled still nothing.
Today Corey my little West Highland mixed terrier was scheduled to be groomed. The scheduled groomer was out, Anglea Denison . She did not make arrangements for him to be transferred to another groomer and they were booked for the entire day. This is very unprofessional. Glad I used my rewards yesterday, I won’t be going back 🤬🤬🤬
No shopping? 2/5
Silly app if you can’t shop from it. Seems obvious but I guess not.
A Pain in the Neck 3/5
I keep trying to register my cat for My Profile. Each time I fill out all of the info, it tells me my cat is already registered...which I did do.
So, I go to My Profile and it tells me I have no pet...every time!!! I have done this repeatedly with no success. I even tried closing out all apps and rebooting. Same, same. No change.
I was so excited to sign up because I have a shelter cat I adopted. I initially went to the store for basics but now I thought the app would be helpful. It’s not so far!
Unable to complete profile 3/5
App locks up and won’t continue.
This app doesn’t work! 1/5
This application does not let me sign in at all! Once I played the game to give me points, and since I cannot sign in, I cannot redeem any of my points!